[Resolved] Ecom Express — product got misrouted | |||||
I ordered samsung galaxy s8 from flipkart on 11th oct with awd no.[protected]. It was told to me that the product will be delivered to me by 11th. Till date my product has not reached. I was provided by a local supervisor number whose name is nagesh. Phone number - [protected]. This person picks my call and disconnect whenever i ask about my product. Noone has reached me out and no one is telling me where my product is. They lie repeatedly and never delivered it. Moreover, their is no coordination among them. Was this information helpful? | |||||
Nov 22, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 22, 2018 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From Ecom Express. With reference to your query regarding the shipment has been delivered on 22 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected] Regards, Team Ecom Express | |||||
 3 Comments | |||||
Comments
Hello sir, today my shipment coming through e-com express site but unfortunately product is not delivered due to lake of communication .I am also trying to call but receiver not respond my call.
So, my request is to please deliver my product on 2nd working days .
Thank you
So, my request is to please deliver my product on 2nd working days .
Thank you
Ecom Express Customer Care's response, Oct 23, 2018
Verified Support
Dear Sir
Greetings From Ecom Express
Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.
Regards,
Team Ecom Express
Greetings From Ecom Express
Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.
Regards,
Team Ecom Express
I spoke to delivery boy and he said he will call me when he reaches my place. But he submitted status as customer not available which is not at all true.
Irresponsible behavior and didn't deliver my order on time its been pending since yesterday that is 15 oct 2018
Irresponsible behavior and didn't deliver my order on time its been pending since yesterday that is 15 oct 2018
Ecom Express Customer Care's response, Oct 23, 2018
Verified Support
Dear Anusha Gachinamath,
Greetings From Ecom Express
We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to customercare@ecomexpress.in for further assistance.
Regards,
Team Ecom Express
Greetings From Ecom Express
We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to customercare@ecomexpress.in for further assistance.
Regards,
Team Ecom Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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My product is not delivered yet and showing delivered
Your courier name is NEERAJ VERMA
Greetings From Ecom Express
We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve
Regards,
Team Ecom Express