[Resolved] Ecom Express — product not delivered - awb[protected] | |||
I have ordered a product through amazon and it has to be delivered on 11th may as per the msg received. But they called me one time and i could not pick up the call. They mentioned wrong address. I dont know if they call not picked up, how can they say wrong address. They didnt attempted to deliver after that, in spite of complaining twice through customer care. First time the customer care executive promised me to deliver on 12th but didnt. Again today i raised a complaint and they said by tomorrow they will deliver. The worst part is i cannot contact the executive with the number given in the msg. [protected]. Also i went multiple times to the delivery centre in maraimalai nagar, but it was locked and i do not know the timing when they close. This is the first time i am experiencing this kind of issue. Even after this i have received a product delivered to the same address by other courier service. Was this information helpful? | |||
Jun 16, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support May 15, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. With reference to your query regarding the AWB number[protected], as per our records the said shipment has been delivered today at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team ECOM Express | |||
 4 Comments | |||
Comments
They have told that they delivered the above mentioned product on 28 April at 5:20 pm but I didn't receive that product yet and I raised a complaint on date 8th May but after two days they didn't call me back and on asking about complain number they r denied to provide. This courier service is totally an unfaithful one and should be ban for ever.
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Ecom Express Customer Care's response, May 16, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.
Regards,
ECOM Express Team
Greetings from ECOM Express
Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.
Regards,
ECOM Express Team
I have received. a product which is not the same i had ordered.i try to call ecom express but no one attended the call.i need to get my money back by taking the product back
Ecom Express Customer Care's response, May 17, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Request you to kindly contact your shopping portal to register the reverse pick up request and share the tracking number to assist you.
Regards,
Team ECOM Express
Greetings from ECOM Express
Request you to kindly contact your shopping portal to register the reverse pick up request and share the tracking number to assist you.
Regards,
Team ECOM Express
Hi
i have ordered a lehnga form aonecart and the material is different than the one shown in the site . can you please stop the payment further as i am not able to contact the website customer care else you provide the contact details of the consignee.
My consignment number is [protected]
i have ordered a lehnga form aonecart and the material is different than the one shown in the site . can you please stop the payment further as i am not able to contact the website customer care else you provide the contact details of the consignee.
My consignment number is [protected]
Ecom Express Customer Care's response, May 28, 2019
Verified Support
Dear Mam,
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team