Ecom Express — staff misbehavior, and harassing

 
5 Reviews
Vadakkethara house,anjumoorthy po,managalam palakkad dt, Palakkad, Kerala, India
 Linoop on Aug 25, 2019
Sir i just placed an order from your site this month
My order awb [protected]
That item has reached your alathur 6 7 85 4 1 pin number office
But for all this time i didn't give it to you or call you there
When i finally complained they called me and your anas executive treated me like a scandal,
Iasked why it was late for an executive like this, he insulted and ridiculed me for saying bad
When asked why it was late for an executive like this, he insulted and ridiculed me for saying bad
I beg you to take action against them
Thank you,

Complaint Status


[Aug 25, 2019] Ecom Express customer support has been notified about the posted complaint.
Updated by Linoop, Aug 25, 2019
Sir I just placed an order from your site this month
My order AwB [protected]
That item has reached your Alathur 6 7 6 5 4 1 pin number office
But for all this time I didn't give it to you or call you there
When I finally complained they called me and your Anas Executive treated me like a scandal,
iasked why it was late for an executive like this, he insulted and ridiculed me for saying bad
When asked why it was late for an executive like this, he insulted and ridiculed me for saying bad
I beg you to take action against them
Thank you,
Verified Support
Ecom Express Customer Care's response, Aug 27, 2019
Dear Sir,

Greetings from Ecom Express!

We sincerely regret the inconvenience you faced with our services. We never intended to give you such an experience. Please note this matter shall be investigated and strict disciplinary action would be taken against the errant officials to avoid this in future.

We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.


Regards,
Ecom Express Team
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Please give me the night watch whatever it was mentioned on packet the wrong was only word for me the cost of watches for 75 and my watch cost is 1349 rs they have taken 1349 rupees and given me a wrong watch

Ibrahim syeed's reply, Aug 24, 2019
Y1s this model number of watch was delivered for me my watch was Android it has been not delivered I want my watch back it was gift for someone and I am upset the right product titan.com e com express
जो माल दिखाया वो delivery nhi Kiya
I want to return this.. Because this a wrong product delivered.

Mr. Bhaskar, badrunnisa n team in bhadrachalam were not delivering the products n not even responding to customers about their querry. By calling to the team, they were not speaking in a proper way with customers. Hence take an corrective action against.

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    Customer satisfaction rating
    53%
    Complaints
    1922
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    Resolved
    927
    phone
    +91 11 3021 2000
    +91 11 6659 8800
    location
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    Ecom Express - staff misbehavior, and harassing