Electrolux India Complaints & Reviews

electrolux/auruum 16 — machine need service

my washing machine auruum 16 front loading is not working, need a replacement of the gate, gate rubber
and the gate lock, machine vibrates a lot and the bottom part is not stable please contact urgentlly.
my cell no [protected]

GOODWILL in danger

Dont buy electrolux products. Poor Service

Hello ACPT,

I understand how frustrated you must be. Please send an email to marketing.[protected]@electrolux.com with the details of the problem that you are experiencing; along with the complete serial number of your product, your full contact information and date of purchase. We will be more than happy to assist you in resolving your current situation.

Kindest regards,

Chris - Electrolux Online Outreach Representative

Compliant No. EGUR[protected] dt. 31 May - 2012

We are being sent to post to pillar. No effective response to our calls also. Can someone attend to our compliant on priority basis. So may days have gone by already.

Regards
Daisy Varghese
House No. 2690-A
Sector - 3 Faridabad
[protected]

electrolux ac gas complaint

I am using electrolux ac 1 ton model sb33. Ac not working lastcouple of week.pls save the complaints.

Electrolux Washing Machine — No response

Its over 70 days I logged in complaint with Dehradun Service Centre named Dua Refrigeration but still my machine is not working, Even I called the Area Executive Mr Mehta but in vain, What to do I don, t Know but one thing is confirmed that i have made the biggest mistake by dealing in Electrolux product.

We have LG refrigerator, and we are very much satiesfied with there services.But with electrolux officials there is very much problem that many times they Response as wrong no when we call them

Please Do the needfull

Thank You

Raj Bhakta

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com

Electrolux Refrigerator — BAD PRODUCT - SHORT LIFE

THE LEAKAGE OF GAS FROM CONCEALED CONDENSER TUBE OF ELECTROLUX REFRIGERATOR IS COMMON. ACCORDING TO THE COMPANY OFFICIALS IT IS NOT REPARABLE. ONLY OPTION IS TO PUT EXTERNAL CONDENSER. THE LIFE OF REFRIGERATOR IS VERY SHORT. DONT BUY REFRIGERATOR FROM ELECTROLUX.

It is true that they use inferior quality tube to make condenser. As it is packed and concealed nothing can be done. It is general complaint in Electrolux Refrigerator. The company will not respond for the complaints. Buyers should think several times before buying electrolux products. Only loss of money is the result. Company is liable to replace as it is a manufacturing defect

Never purchase electrolux product. Their service is very very bad.I am having an AC purchased in 2008.I could not use that AC during summers.In every summer they will come and take both indoor and out door unit to the service center and will bring back in the raining season.In this year they took the unit for repairing on Oct 2011, still it is with them.I don"t know where is the unit.The service center in Plalakkad is no more now. IT IS CLOSED

Electrolux, Pune, India — No response to my complaint

I have purchased an Electrolux refrigerator from PLUG IN, plot-14-B, Business Avenue, Sangvi Nagar, Aundh, Pune-411007, India, Tel:[protected] and 25883570.
My refrigerator dose not work from 26.06.09. I have booked a complaint at PLUG IN on 27.06.09. I followed my request several times by phone even in peresence but they have not sent company person so far (30.06.09) for checking and repairing. I have informed them that the compressor is working but there is no cooling and I have some medicine that should be kept them in the refrigerator. They are careless. I am your costumer, this is not the way of costumer service, how can I introduce your brand to others. I am waiting your action and reply as soon as possible.

Yours scincerely,
Parviz Malekzadeh,
C-702, Poorva Heights, Sus Road, Pashan,
Pune, 411021
India.
Mobile: [protected]

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com

sir,
I HAD PURCHASED A ELECTROLUX REFRIGERATOR ON 15/09/07 BUY YOUR DEALER AT DEORIA U.P NAMED SONI ELECTRONICS S.NO ERP245FFCH[protected]. BUT FROM THREE DAYS IT IS NOT COOLING, I HAD LODGED A COLPLAIT AT YOUR DEALER. PLEASE IT IS VERY HOT AND WITHIOT AREFRIGERATOR WE ARE FACING TOO MUCH PROBLEM.TAKE THE MATTER SERIOUSLY AND SOLVE THE PLOBLEM AS SOON AS POSSIBLE .
THANKIG YOU,
DR.URMILA GOEL, DEORIAUP
MOBILE NO.[protected]

I purchased Electrolux Refrigerator - Model no DFF 44 (white ) from Navrang Electronics (Shakar Pur ) on July 12th, 2005. Since 3 - 4 days it is not cooling as it suppose to be, entire ice in the freezer is melting, entire vegetable is spoiled, milk again spoiled. I tried calling your people for complaint but none have given any suitable answer except a complaint no - [protected]. which no one reverting to this since 3 days...Request you to please help in rectifying my fridge.
Thanks

Yogesh K Lall

M - [protected].

Dear Sir, Date - 03/04/10
My refrigerator is not cooling, I purchase a electrolux refrigerator modei no
ER 240, SR NO 51801300 wide Invoice No.166 on 31/05/05. through a dealer M/s Shah Brothers Jabalpur.There is 5 years warranty on compressor. I request you to please inform to your service station for repair the same.

There is recurring problem of cooling in the refrigiration. I try to contact localvendor but no response. I have purchased the refrigerator in 2005. Since purchase there was problem for cooling. Repair has been done in 2006 and again in 2007, 2008 & 2009.
What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor.
Still I am suffering from faulty fridge.

Normally the concealed condenser tubes get leakage internally which cannot be repaired and difficult to locate. According to the Electrolux company officials' statement it is not reparable and only option is to fit an external condenser unit altering the whole system. It is not effective also. The company is marketing a product with part which are not repairable by even the manufacturer. Dont recommend anybody for buying electrolux products.
Mathews
+91 [protected]

Hi Sir,

I have an electrolux fridge in my home, which require service very badly.
Model Number: ER330DD
Please contact me at : [protected]


Shivam Singal

microwave not working

Oven is not getting heated from. Inside

ac repair

Not cooling for hours

Dear sir,

Please check the below tralling mail .Defective peice of Electrolux Refrigerator supplied from SR Bhiwadi .
I am fully Fedup with Electrolux refrigerator service as well as product .
Refrigerator is non functionally from Last 7 month .
Please revert me if there is any proper solution at your company for my comlaint
or I have to think Legally action .

AS KUSHWAHA - [protected]
HARJINDER SINGH-[protected]
House no - V -446, Block No -5
UTSAV
Ashiana Village,
Distt - Alwar
BHIWADI (Rajesthan)


from the day of purchase more then 15 complaints given to customer cere
-----Forwarded by Harjinder Singh/CS/BWDI/BFD/HSIL on 01/17/2011 12:52PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/30/2010 01:48PM
Cc: Harjinder Singh/CS/BWDI/BFD/[protected]@HSIL
Subject: Fw: Re:Complaint No.JAI /[protected]
GENTLE REMINDER -03
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/30/2010 01:53PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:34PM
Subject: Fw: Re:Complaint No.JAI /[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:38PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:31PM
Subject: Re:Complaint No.JAI?[protected]
GENTLE REMINDER NO.02

Dear Sir/Mam,

The complete episode had been explained at Toll Free No. 39404040 but till date there is no response from your side.


A S Kushwaha
Harjinder Singh
Cell No.[protected]


-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:29PM -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/18/2010 07:06PM
Subject: RE: RE: JAI[protected], JAI[protected]
Gentle -Reminder

Complaint No.JAI/[protected]

Awaiting for an early response.


KUSHWAHA


-----Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL wrote: -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/01/2010 03:38PM
Subject: RE: RE: JAI[protected], JAI[protected]
No response from your side.

KUSHWAHA
-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/22/2010 07:46PM
Subject: RE: RE: JAI[protected], JAI[protected]
Dear Customer,


We understand your concern.

We are extremely sorry for all the trouble you've had.

Please grant us some time so that we can do the needful at the earliest.


Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd.







Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.



________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Friday, October 22, 2010 4:31 PM
To: [protected]@vgmail.in
Subject: Fw: RE: JAI[protected], JAI[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:34PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 10/22/2010 04:16PM
Subject: Fw: RE: JAI[protected], JAI[protected]
The trailing mail is self explanatory.
It will be good if you people replace this refrigerator.
This particular refrigerator is also defective.
To us it seems that you have no quality system in your works & are simply marketing on your BRAND NAME.
Needless to mention that we will ask our friendly circle, not to go for any purchase of your BRAND.
Scan copy of the bill is also attached with this mail.
This mail is being sent only when everything has crossed my patience.
A.S.KUSHWAHA
AGM(Prod.)
HSIL Ltd.
BHIWADI-301019
Cell No.[protected]
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:00PM -----
To: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL, [protected]@gmail.com
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 10/22/2010 03:41PM
Cc: [protected]@vgmail.in
Subject: RE: JAI[protected], JAI[protected]
F Y I
Regards
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )


-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/21/2010 05:19AM
Subject: RE: JAI[protected], JAI[protected]

Dear Customer,


We deeply regret for the Inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.


Thanks & Regards,
Baljeet Saini .
Customer Service Dept.
Videocon Industries Ltd.


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.


________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Thursday, October 21, 2010 4:33 PM
To: [protected]@vgmail.in
Subject: Re: very poor after sales from VIDEOCON GROUP

-----Harjinder Singh/CS/BWDI/BFD/HSIL wrote: -----
To: customercare" <[protected]@vgmail.in
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 10/21/2010 04:01AM
Subject: Re: very poor after sales from VIDEOCON GROUP
Dear Sabir Malik
Customer Service Dept.
Videocon Industries Ltd.
Very poor service till the date no action from videocon service centre .
JAI [protected] -Date[protected]
JAI[protected]
2-JAI[protected]
3-JAI[protected]
4-JAI[protected]
5-JAI[protected]
6-JAI[protected]
Harjinder Singh
-----Harjinder Singh/CS/BWDI/BFD/HSIL wrote: -----
To: "customercare" <[protected]@vgmail.in>
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 08/10/2010 09:51PM
Cc: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL
Subject: Re: very poor after sales from VIDEOCON GROUP
For your information
JAI [protected] -Date[protected]
Thanks

Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )
-----Harjinder Singh/CS/BWDI/BFD/HSIL wrote: -----
To: "customercare" <[protected]@vgmail.in>
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 08/09/2010 12:07PM
Cc: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL
Subject: Re: RE_
Dear Sir
Thanks for your responce that i have recept on dated 07/14/2010 02:44PM regarding Electrolux Refrigerator
comlaint .
1- JAI[protected]
2-JAI[protected]
3-JAI[protected]
4-JAI[protected]
5-JAI[protected]
6-JAI[protected]
That you have assured for your preompt services at very earliest but i am
very sorry to explain that how fast and prompet services you have provided
to me .
NO person had attanded the comlaint till date how much apprection i can offer you
i can only say that the WORST SERVICES OR NO SERVICE STAMP SHOULD BE LABLE
ON YOUR WARRENTY CARD I THINK IT IS ENOUGH FOR YOU .
Should i sent this massage a number of people in my touch .
Thanks
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )

-----"customercare" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customercare" <[protected]@vgmail.in>
Date: 07/14/2010 02:44PM
Subject: RE_
Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We deeply regret the inconvenience Rendered by our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Engineer Would Definitely gets back to you at the earliest.


Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.

________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Wednesday, July 14, 2010 10:08 AM
To: [protected]@vgmail.in
Cc: [protected]@hindware.co.in
Subject: Fw: poor quality Electrolux Refrigerator .

-----Forwarded by Harjinder Singh/CS/BWDI/BFD/HSIL on 07/14/2010 10:04AM --



lotusmail/HSIL

[protected]@hindware.co.in
07/12/2010 03:56 PM
To:
[protected]@telcaremail.com

cc:
[protected]@hindware.co.in

Subject:
poor quality Electrolux Refrigerator .

sir
I have purchased Electrolux Refrigerator on dated - 13May 2010, Invoice No - 101
S R India, Bhiwadi ( Raj ). From day starting there was a problem with that defective
piece supplied to me the problem is that it was not working after complaint Dealer
replace New Refrigerator.But it has also a defective piece .
The following complaints register in your Customer care .
1- JAI[protected]
2-JAI[protected]
3-JAI[protected]
4-JAI[protected]
5-JAI[protected]
6-JAI[protected]

I was waiting for it's rectification but yesterday i came to
know that my complaint has been closed without rectification . I am very much
surprise how it happened wihout my signature on complaint report .The complaint
was closed .
I am much surprise how the new piece are so defective & what way your company
deals it's customer .
I am fully Fedup with Electrolux refrigerator service as well as product .
Please revert me if there is any proper solution at your company for my comlaint
or I have to think Legally action .
Regards
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )

Dear sir.
I purchase electrolux 240 liter.model ER240D ON four years ago. Now some problem in a refrigerator. Like Damage door handle,
i have contact many dealers but not solved my problem pls help me for the quiry
my Email id is: [protected]@hotmail.com

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com

Electrolux Refrigerator — VERY POOR PERFORMANCE OF REF

dear electrolux,

i bought an electrolux side by side, stainless refrigerator three years ago. unfortunately i am very disappointed because of the following:

1. the water source was not properly installed, therefore the water dispenser did not function at all. - your service very disappointing.

2. a year ago the ref just did not function, according to the service man, an automatic voltage regulator should have been used -- but your instruction did not include that information or requirement and the installer did not mention - again very disappointing.

3. NOW your refrigerator just stopped functioning. please check it at once, because i know that the motor should be covered by 5 year warranty.

PLEASE SEND YOUR SERVICE MAN, OTHERWISE I WILL PUBLISH MY DISAPPOINTMENT.

Electrolux Refrigerator — door handle is broken. please replace the door handle.

I purchased double door refrigerator in December 2009 from Sarna Eloctronics, Sri Ganga Nagar (Rajasthan). At present I am posted at Surat. The door handel of the regrigerator is cracked and broken. We want to get it changed. So please lodge my complaint and advise your service centre at Surat to give the service. My Contact number is [protected].

Ravi Malhotra

Date : 31.7.08

The Director
Videcon Industries Ltd.
Electrolux Division
World Trade Center, Centre-1 Unit
No.2, 17th floor, Caffe Parade
Colaba, Mumbai – 5 Fax :[protected]

Sub : Cooling problem in Electrolux Refrigerator- NON ATTENDING
OF COMPLAINT
Ref : Complain No. 1) 8C[protected] & 2) 8C[protected]

Sir,

The below narrated is pathetic story about your company’s product. This is for your kind information and needful action.

I have an Electrolux Refrigerator model and chasis no.”235L Luxury” date of purchase on 20.12.03 from 24.8.06 the same is giving frequent troubles in every 6 months and the same used to get repaired through the service centre of said company. From the past 1 month the same is under non-operational subsequently made two complaints through the said company’s call center but no action taken, thereafter I have directly contacted the service provider of said company M/s. Star Service, A4/V Vikrampuri, Karkhna, Secunderabad and subsequently one of its representatives had visited my home on 15.7.08 and replaced couple of spare parts and collected Rs.1500/-, immediately next day onwards the same is not working and several calls made to the said authorized service agent but just beating around the bush and neither attending the complaint nor refunding the money. It is still a dream of purchasing the refrigerators in this country for some of the families and such company’s marketing inferior products must be ousted and action to be taken on Star Service for cheating the clients under the pretext of authorized service agent.

I think you all better -bundle out from India along with this company.

Again service engineer of said company visited on 31.7.08 and again replaced two components of the same component and now completely stopped working the refregerator the same has conveyed to Star Service and I am at lost where to contact. Even faxing a letter to the company's ( Electrolux) company's M.D., Mumbai there is no response.


Thanking you,

Yours faithfully


M.D.Shiby
Flat No.G-2, Venktiramna Niwas
Plot No.183 Marutee Nagar
Hyderabad – 40
( M ) [protected]
[protected]@gmail.com

cc to : The Editor, Times of India

Dear Sir,
I have purchased one refregartor on 4.11.2007. But nor there is cooling problem. Five years warrenty was also given for the compressure. One trechnician said that the compressure in refregerator is substandard quality is fixed . Even though in the warrenty period your technical people are asking Rs.1500/- repair charges. I shall be obliged i you would kindly look into the matter and do the needful.
My mobile No. [protected].

Paul Jacob Sooriya

ELECTROLUX /REFRIGERATOR — COOLING PROBLEM

Hi,
I have bought elctrolux refrigerator in feb 2006 there is 5 year warranty in compressor now problem is that refrigerator to stop cooling, please help us in this peak summer,


Regards,
Vijay

Electrolux — complaint for compressor before 2 years and now condenser

SIR
I bought my 245FF ozone electrolux fridge from SYSTEMS AND DEVICE Ravipuram MG Road cochin on 9 th june 2007 and then onwards there was a sound coming which I THOUGHT was normal only later found out it is coz of the problem in the compresser the sound was coming and last december 2009 the company service people came and changed the compresser and filled gas and charged me with a bill amount of rs 1620 /- and there after again in feb the cooling again started decreasing and then they found condensor fault and again a charge for repair of RS 2700 which I AM not ready to spend as it is coz of the default I had to pay an excess eletricity bill also..Now I insist the company do something about it . PLEASE DO THE NEEDFUL .
thanking you
yours sincerely
unni krishnan
mobile no. [protected]

Electrolux Refrigerator — cooling problem

We purhcased a Electrolux refrigerator and after 2 years there was some problem in cooling efficiency after reporting to the outsourced authrorised service centre Take Care (I) Pvt Ltd ( NK Electrical & Refrigeration near Rattan Talkies Chowk Main Road, Ranchi ), they took the unit and charged 800 Rs plus freight and gave 3 months warrany, within 6 weeks the same problem re occured and they took the unit back for a week and charged us freight without giving any service unit, after 4 week the same problem re occured and the service centre was again asking for 800 Rs and frieght to which we reminded them about the charged paid earlier and the warranty, I even took the matter to a Electrolux representative in Ranchi Md Sajid, he said he would look into the matter and get back in couple of hours, I ve been trying to call him since two days but he is not picking up my call and he just asked the service centre to charge a service charge of 250 and freight, this is not expected from a company like Electrolux, I would really appreciate if you take some stern action

Model No ERL 285FF
Serial No[protected]

May I kindly request you to please detail the service engineer to make repaired. Because I am army personnel. my contact No is [protected]

It is due to the leakage in condenser. If it is a concealed one nothing can be done.

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com

I will advice to friends not to even see at electrolux refrigerators.

My complaint no. Is ELUD[protected] on 7june2012.Your engineer visited us but could not solve the problem.He told me that the lower fan is not working.But he never checked the fan nor he told me any alternative.Is your stocks not available.Please get my refrigerator repair as soon as possible.What is the use of visiting the engineer if the problem persists?

i want the complete product to get replaced otherwise i have to go the court and ask media to interfere in this matter as it is the case of compressor blast

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com