Electrolux India Complaints & Reviews

HELLO

I Bought electrolx microwave oven as on 20-06-10 from next, r-mall, mulund. But the product is defective ,I follow the company since last 30-40 days but they are not given proper answer and delay my complain .
please do the needful and give me repy as sonn as possible. my e-mail id is [protected]@gmail.com.

Electrolux double door refrigerator model no.ERL 285 FF purchased on[protected]. Out of warranty. Cooling stopped. Complained to their service centre (Videocon[protected]. Complaint No.GHA [protected] dtd[protected] after repeated requests mecanic visited and on[protected] and new (old style) condensor screwed to the back of refrigerator and gas filled. We paid Rs.950 for condensor and Rs.1130 for gas. No cooling started. Again contacted service centre (Electromech Eng., C-98, Lohiya Nagar, Ghaziabad) no one visited. against complained (Comp No.GHA[protected] dtd[protected] After repeted follow up mechanic came and told that gas is over filled. He released some gas. Cooling started. In the freezer compartment ice cream melts, frozen vegetables not freezing and start rotting. Since then i have complained numerous time with local service centre and their call centre (gha [protected] - 29-6-10, gha [protected] 20-7-10). After complaint on 20-July they send a mechanic who checked the temperator of cooling coil in freezer compartment and told that gas is to be re filled. Since then I am almost calling them daily and not getting satisfying answer. Day befoe yester day their mechani visited and said that refrigerator need to be taken to their work shop. I contacted today and I was told that they can only pick my refrigerator next week. I am tired of their attitude towards their customers. I would like to request every not to buy any product from such companies who are not properly taking care of their customers.

Arvind Kumar
Vaishali, Ghaziabad
[protected]

Product: Electrolux Fridge Double door

Problem: No cooling

Service Complaint placed on 1st week of may 2010 till now(27.07.2010) period of three months fridge not serviced and I have paid Rs.6000 till date, they have replaced compresser it seems but still its not working.
Frequent calls made to the service engineer for the past three months no proper response, Details given below:

Complaint No : Che[protected]
Area : Saligramam, Chennai
Mobile No: +91 [protected]

We purhcased a Electrolux refrigerator and after 4 years there was some problem in cooling efficiency after reporting to the outsourced authrorised service centre Sahyog services , Ahmedabad, they took the unit and charged 1200 Rs plus freight and gave 3 months warrany , within 6 weeks the same problem re occured and they took the unit back for a week and charged us freight without giving any service unit, after 4 week the same problem re occured and the service centre was again asking for 1200 Rs and frieght to which we reminded them about the charged paid earlier and the warranty ,I even took the matter to a Electrolux representative in Ahmedabad Mr Vishlesh Shah , he said he would look into the matter and get back in couple of hours , I ve been trying to call him since two days but he is not picking up my call and he jsut asked the service centre to charge a service charge of 250 and freight , this is not expected from a company like Electrolux , I would really appreciate if you take some stern action

Dear Madam/Sir,

This is to inform you that I have made a complaint to the company in their phone number [protected] on 3rd July '10, as my Kelvinator Refrigerator is not functioning properly. Mr. Sumit of customer care has taken my complaint and gave me a complaint number GW[protected] dt. 03/07/10 and also told me that the complaint will be attended within 48 hours.

Today is 18th July and no one from company's side has attended the complaint. In the mean time I have talked to their customer care 3 times. All the time Ms. Nisha, Mr. Amit & Mr. Shankar of customer care have repeatedly told the same thing that my complaint will be attended very shortly.

I am making this complaint to you as no one from the company is listening my grievance properly. Please look into this matter urgently.

Regards

Kausik Basu
Mobile no.[protected].

Dear Gentlemen,

According to your advice, I repaired my above mentioned washing machine (Eletrolux EW845F) through "Paul & Company,Belghoria,Kolkata-700 056, (complaint No.KL69B09037 dated 09/11/09) with a service (with spare parts) charge of around Rs.4500/-.During the service period I find the people of the said service center are very rough and non-cooperative.

However, recently ( again hardly after six moths), the machine started to malfunction similarly as earlier and I made a complaint (No.Kol[protected] dated 8/07/10) with you and again service people of the same center of Belghoria inspected the machine and gave me repair estimation of another Rs.4000/-.

You can easily see that within six moths period, I am asked to spend more than Rs.8000/- by your said authorized service center, with which I easily can acquire a new branded washing machine!!

Under the above circumstances, I require your advice, whether I should go for a exchange offer or go for a repeat repair service through an another service center, as I am terribly dissatisfied with "Paul & Company" who even during your monsoon free service inspection period, took the usual inspection charge.

Amal Krishna Dey,
Sr. Journalist, LalKuthi, Purbayan, Rajarhat Gopalpur. Kolkata-700136, W.Bengal..

Hi,

I bought a 245 ltr Electrolux refrigerators on around february, 2007 and i have lodge a complaint customer care (Toll free no:[protected] on 3rd week of June and the engineer visited my place after 4 days and he inform us that he will update the complaint and service center (SAM Applience) will take my refrigerators. Ater cheasing for more than 5-6 days finally they took my fridge on 14th July, 2010.

They have informed that there was some issue in compressor and they have already give the requisition to the store and they will replace and update me.

But they did not inform me, So again i called SAM applience, the 3rd pary vendor of Electrolux, and they are telling me that it cant be replaced. So, thia is realy not possible to under stand what exactly they are trying to do with me.

They are just harrashing me, as i bought Electrolux.

As a customer, it's not at all expected

sir,
My Electrolux refrigerator is a 340LTR frost free Dubble Door Reff. Steel. I am facing a problem regarding its cooling,from the very first week i bought it. My Refrigerator does not cool anything, the vegetables inside it get's rotten. Within 9 months the complain of my Reff. has increased to 30 or more but this refrigerator of Electrolux is just a waste of money.As being a Renound company in the field of Electric home appliances the service is too poor & also unsatisfied with product From the customer end.
I[censored] have any solution's please make me know.

My Details:
Shree Ram Mishra-service man
Civil Engineer(Municipal Co-operation)

Address:
655/16,New Adil Nagar,
Kursi Road,Lucknow(U.P)
PIN-226022.
INDIA.

Ph No.-[protected],[protected]

Email ID- [protected]@yahoo.com

I had purchased microwave electrolux convection model EM20EC80SS S.no 81500432 on 2 dec 2009.

On 18th may we saw smoke was coming from the door so it was given to repair to service center.On the repairy we payed Rs. 650 bill no.728 on 8.06.10 .but on the same day it gave out smoke at our home.We gave it back to the same S.center to repair .This time they changed the door and charged Rs.750.bill no. 1009 dated 7.7.10 .But when we used it, again it gave out smoke as earlier . I am feeling fully cheated and robbed in this whole deal.Kindly do the right judgement of this deal and oblige.

Thanking You,
Pranesh Prajapat

Lodged a service complaint against Electrolux window a/c, still within warranty, on 24th June 2010, complaint no DEL [protected]. Its been more than 15 days and still no executive have even visited to check the default even after insistent follow up calls. The call centre is almost impossible to get through, and there is no higher authority to look in to the matter and satisfy constomer grievance. All We have got is false promises, and sweet talking. Electrolux has worst service ever and I recomend that no one should never ever buy an Electrolux product. At leaset I never will.

First Complaint (No. DEL [protected]) lodged on 19th June, 2010. Engineer comes in on 20th June from M/s Ruchika Services (authorised Service Partner) and declares Compressor is defective and would require replacement. Takes 100% advance and returns next day with his team and replaces the Compressor.

Within 2-3 days notice unusal noice and ineffective cooling. Speak to M/s Ruchika Services and was told that as Compressor is new should wait for atleast a week more and observe.

Complaint is lodged again on 3rd July, 2010 (Complain No. DEL[protected]). Engineer turns up again from M/s Ruchika Services and conveys he has just come to survey and would have the compressor attended the subsequent day. But till date (11th July) nobody has bothered to attend.

In the peak of summer this is the level of servicing & support.

Thanks

Tarun Oberoi
New Delhi
Mob No: [protected]

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make ER245L Ozone Premium AUB RED from Refrigerators and Home appliances(Pvt) Ltd 213, anna salai Chennai 600002 on 31/12/2007 and since then the machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. The servicing has been done in first three months continuously and it was replaced thereafter after 6 months. Now again the replaced machine is troubling a lot like noise pollution, improper cooling etc.

So, kindly intervene and give your valuable advice immediately to your office. Moreover, I am in terrible situation as my daughter is appearing to ICSE Exam and I am passing on the Summer days without refrigerator.

Look forward to receiving your valuable reply at the earliest

Regds
Sridevi
[protected]
sridevi.[protected]@sc.com

My refregerator is not working at all (elctricity goes out if we switch on the refregerator). The telephone No. mentioned in the booklet says the Electrolux office is already closed/shifted at Rourkela. Hence I am unable to contact Electrolux service station. Please send your mechanic to the following address to inspect the refregarator

Address
Name- R. Rajesh
Qr. No. HIG-B-15, Chhend Phase-3,
PO-Rourkela-769015
Dist-Sundargarh
Orissa
M-[protected]

I am writing to voice my dissatisfaction with electrolux appliances. My story is lengthy, but after all the problems I've had you will understand my frustration, and why I will never purchase another electrolux product again, as long as I live. Electrolux is one of the oldest brand names in home appliances but that doesn't necessarily mean it's one of the most reliable, It is absolutely ridiculous and I would highly recommend that no one buy electrolux microwaves and refrigerators After many years years of cooking in my electrolux microwave i had a problem with my electrolux microwave digital touch panel and the same has been intimated to their customer care. we since making call from past one year but there was no response regarding my complaints and nobody has taken any seriousness.

My second experience with electrolux refrigerator even they people don't have refrigerator minor spare parts like refrigerator bulbs, door switch and plastic bottle holders and other minor accessories. I have been waiting for one year for the repair service to come and replace the defective part. This service has been scheduled six times and cancelled six times. I was on the phone so many times with my both complaints I've lost count. I have been transferred from one department to another and no one there seems to know what the other department is doing. Now that we are on a first name basis, and the word is getting out, the last few times I've called someone actually sort of knew what was going on. I was told that they will provide me full service regarding my complaint but till the date i won't have any thing in my hands.

Eventually, I suppose I will get it fixed, but after looking on your website and seeing other products complaints I know that electrolux people can't provide products good spare parts service to their costumers and I will never purchase this brand again. I hope moving all those spare parts service jobs to third world countries to save a buck, has paid off for your company products. Not only have you put Indians out of work, you have jeopardized their safety their time. This country used to pride its self on quality goods, with our Quality Circles and other quality related programs, it gave the public confidence in a safe, dependable, reliable product. In my mind, you have destroyed that ideal corporate greed will be the ruination of this country. We already have a very good start with electrolux costumer care. Thank's for you services.

From Pankaj B. Joshi
“Shyam” bungalow
Vijli road,
Upleta-360490
Rajkot district
Gujarat state
Mobile no. [protected]
Telephone no.[protected]
June 29th 2010
Dear Sir,
Subject: complaint about nonfunctioning of cooling system in refrigerator.
With reference to above, I have to inform that I have purchased 245 FF OZONE LUXURY model refrigerator from M/S R K DISTIBUTAROS, Ruturaj complex, opposite A V School near crescent circle, Bhavnagar-360001 Gujarat on 16/06/2007. At the time of purchase of refrigerator, I was living in Bhavnagar at following address:-plot no 2216-I, Hill drive, Talaja road, near sanskar mandal, Bhavnagar-364002, Gujarat.
Since 7th June 2010, cooling system has failed in my refrigerator. When we switch on digital clock is functioning & bulb is also in working condition but cooling system doesn’t work at all. I have lodged complaint through local dealer and on 12th June 2010 one mechanic also visited my home and checked refrigerator and told me that some part is required to be replaced for which already indented to company and since then there is no response and this has created great inconvenience to me in this unbearable summer and entire food, vegetable etc. preserved in refrigerator is wasted.
I humbly request to depute technician immediately. Nearest service station of the company to my town is situated at Rajkot, Gujarat state.
Anticipating and urgent solution of complaint.
Yours Faithfully,

(P. B. Joshi)

bought dff44 electrolux fridge, it is not cooling since last one year, many times attended by service technician , charged more than Rs 5000 rs, changed pcb, heater, sensor, etc even than it is not working, now the service engineer not being send even after many complaints, - r k gupta c 175 po vidyut nagar, ntpc township , ghaziabad

I purchased the Electrolux Refrigerators on[protected]. Model no. REFEDL-244UM. After seven months I noticed that the door of deep fridger is not closing properly. The gasket is not working properly. As a result ICE WAS DEPOSITED though the refrigerator is frost free. I complained through help line and registered the complain vide docket no.KL10219000. One servicemen visited the same and just fitted the gasket in reverse way. But the problem was not solved properly, Everytime I had to take care that whether therw is a gap in between the gasket and body. Preliminarily it was working. But again the problem started. All the time the gap is there. Again complained vide docket no.KOL[protected]. Again one representative came and told that they are going to look after the matter. Every time they visited without giving any documents to the consumer. They used to take away the xerox copy of the in voice. But it is to be noticed that if the door of a refrigerator is not closed properly then the compressor has to wok more and as a result it will lose its longibity. Company should take care of this and also the service men should leave a proper documents stating his Name, time of visit, date and also should state the problem he noticed. Hope I will get a proper justice.

I bought 3 1.5ton window ac on 26th May2008.Oot of which 1 ac is not working.Inspite of my several complains to the customer care department noone is ready to handle my problem.My complain has been registered on 6th of june2010.My complain number is KOL[protected].I am extremely dissatisfied with your service.Plese look into this matter as soon as possible.
Name:S.K.Mukhopadhyay
Address:Udita[protected]/1 survey park kolkata700075
Phone number:[protected]

Is it fair – Period of service / maintenance – 1 year (and counting) and the period o[censored]sage by consumer (barely 2 months)?
I am one of the customers (unfortunate to be) of Electrolux. I bought Microwave oven (Electrolux MW EM22EC80 SS) from Vijay Sales, Vashi, Indian outlet (Ref Invoice no, 15-VSH01-09SICD 537 dated 26th January 2009) for INR 6,990/-. It seems that buying an Electrolux oven is the most unhappy thing of my life.
I realized that the oven supplied to me had a dented cabinet.. I called up Vijay Sales and lodged a complaint to replace my cabinet. During this period, I did not even use my oven to ensure that the cabinet is replaced and is kept in the packed condition for the technician to come and verify my complaint. Vijay Sales employees did not help except providing me the contact details of the service center and letting me shuttle between the two. With no response from Vijay Sales and Electrolux Service Centre, I was left with no option but to continuously follow up with both of them to do the needful, although they were merely passing the buck to each other. Finally, after more than five months, a person came and replaced my cabinet. I was shocked to see the quality of service offered by company Electrolux (total lack of customer care). A mere replacement of cabinet took more than five months when the technician had verified and confirmed my complaint at the first visit itself. I was horrified to see the lacki of customer care on the part of both parties involved.
This was not the end of story. I started using the oven and soon realized that the coating / plastic near the door had started melting. I again lodged the complaint somewhere in July 2009 and was informed that some technician from Tek Care India Pvt. Ltd. / Electrolux service centre would visit us. On the day of 12th October 2009 (more than three months after my complaint and after continuous follow - ups), a representative of Electrolux (named Somnath) came to my home to verify my claim. He made a technical report and informed me that he would discuss this with his senior Ahmed Sheikh ([protected]) and let me know the further course of action in 15 days. Considering the quality of Electrolux, I should have expected that there wouold be no response, however, I was hoping against hopes. As a result, I kept following up with the Electrolux service centre. Finally on 18th December 2009, Somnath took my oven away for repair. In the meantime, I was made to shuttle between Ahmed Sheikh and the Electrolux Customer Care (!) (telephone number provided on the website). Some of the complaint numbers (which I started recording after repeated and failed attempts to elicit a response from the concerned persons), are THA [protected], THA [protected], THA [protected]. In fact, I was shocked to learn that my actual problem / complaint is not registered on calls made to the customer care (they write what they think is the problem, and not what I tell them!) The customer care executives are reluctant to even read out the complaint as written by them. I also had an occasion to talk to the “senior” at the customer care centre (named Alok). To my horror, he mentioned that the service center handles only minor technical issues and does not deal with cases like mine. In fact, Alok very conveniently asked me to contact Ahmed Sheikh directly and not to call on the customer care number. If you wish to experience hell (without dying of course), I suggest, it may be a good idea to talk to a customer care executive here with a problem.
Continuing to narrate my plight, till 27th March 2010, I kept on following up with the customer care as well as with Ahmed Sheikh, and was informed of false reasons and assurances that the oven is stock – would be provided soon, oven has been sent for repair, etc. After almost nine months from my first complaint, I have been provided a used and shabby oven on 27th March 2010 – which is of no use-since it is not working. Even at my query as to when would I get my oven back, I have been given no response as there is no assurance that I would ever receive my oven back. In fact, Ahmed Sheikh has categorically stated (after nine months from my first complaint), that he cannot do anything in the matter and I should directly contact the concerned personnel of the company.
The following table will give you an overview of the agony that I am suffering after I bought the oven:
Particulars Dates Period when oven was used Period when oven was not used / with Electrolux for service maintenance
Date of Purchase of oven 26th January 2009 NIL
Date of lodging first complaint of dent in cabinet Somewhere in start of Feb 2009 NIL Around 4 months from Feb 2009 till May 2009
Date when cabinet was replaced Somewhere in May 2009 NIL
Date of lodging second complaint relating to melting of door Somewhere in July 2009 Around 2 months from May 2009 till July 2009
Resolution of my problem Not yet!!! NIL 8 months from July 2009 till March 2010 and do not how long it would be
Total 2 months 12 months

I should also bring it to your notice that the fact that there is no dedicated email address available to lodge consumer service complaints in India is also tarnishing the image of Electrolux as a brand in India.

Dear Sir,
It is matter of regret that my Electrolux washing Machine which was purchased from Murli Manohar Dealer at City Centre Sector IV kept giving problems right from the beginning. It is out of order since 12.10.2009. Despite making several complaints, service centre at Bokaro is not taking any care. The approach of service centre staff is quiet humiliating and dissatisfying. It has shaken our trust in the brand Electrolux itself which claims itself to be a global brand.
It is requested that matter be taken on priority and my complaint rectified or I may be forced to knock the door of consumer forum.
Thanks,

Ranjit Giri
Advocate