Electrolux India Complaints & Reviews

electrolux fridge — poor service

i have bought electolux fridge before 7 years from vaibhav electronics, city:himatnagar, dist:sabarkantha, gujarat, now there is some problem in door, so i went to the vaibhav sales and ask for same complain to solve.than he has told me that now company has given this service work to franchise so u go and complain over there, i went there and complain of problem and then the service people come to my home and said we need take your friddge to our service station and they have shifted it to some other place of my home from kitchen. but since last 10 days nobody are coming to my home to take my fridge to service station. i had given call to him more than three time but now they are not responding at all.now this is vacation time and guest are coming fridge is not in kitchen and it is disturbing us in our routine work. so plz. be needful as soon as convinient for you. mittal trivedi, B:10, jalaram jyoy society, mahavirnagar, himatnagar, ph:[protected], mail:[protected]@yahoo.co.in

electrolux fridge — NO COOLING AND VERY VERY INDIFFERENT ATTITUDE OF THE COMPANY.

DATE:24.10.2009.

I PURCHASED ELECTROLUX FRIDGE IN JUNE 2006 FROM M/S KINGS ELECTRONICS. PANVEL,NAVI MUMBAI.
IT STARTED GIVING PROBLEM SINCE JUNE 2008.IT WAS REPAIRED TWICE ONCE FOR REPLACEMENT OF TIMER AND FOR REPLACEMENT OF CONDENSER.
BUT IT DIDNOT WORK. SINCE JULY ' 09 IT IS NOT WORKING. AFTER A LOT OF COMPLAINTS TO M/S KINGS ELECTRONICS,THROUGH THIS WEB SITES,THOUGH MOST OF THE TIMES AFTER WRITING IN THESE WEB SITES THE COMPLAINTS DISAPPEARS (AND I DONT KNOW WHETHER IT GETS REGISTERED OR NOT AS I COULDNOT TRACE IT,THIS HAPPENED WITH ME TODAY ONLY SO I AM WRITING AGAIN ) , TO THE CUSTOMER CARE ,THE FRIDGE WAS TAKEN FOR REPAIR BY M/S TEKCARE INDIA THE AUTHORISED SERVICE CENTRE OF M/S ELECTROLUX AT PANVEL ON 8TH OF SEPTEMBER '09.

SERVICE CENTRE INFORMED ME AT THE END OF SEPT. 09 THAT THE FRIDGE IS NOT REPAIRABLE AND THEY TALKED TO THEIR SENIORS TO TAKE A SUITABLE DECISION.
ON 1ST OCT ' 09 ONEV MR. PADMAKAR FROM M/S ELECTROLUX CALLED ME FROM KINGS ELECTRONICS, PANVEL AND OFFERED MEREPLACEMENT FRIDGE FROM THE EXISTING MODEL OF THE COMPANY.HE FURTHER TOLD THAT I HAVE TO PAY 40% OF THE PRICE AT WHICH I PURCHASED THIS FRIDGE AND ASKED ME TO CONVEY MY DECISION WITHIN A DAY OR TWO.
I VISITED M/S KINGS ELECTRONICS AND INFORMED THEM THAT I DONOT ACCEPT THIS REPLACEMENT OFFER AND WANT MY MONEY BACK.M/S KINGS TOLD ME THAT THEY WERE UNAWARE ABOUT THE REPLACEMENT OFFER GIVEN BY MR. PADMAKAR AND TOLD ME THAT THEY WILL CONTACT HIM AND LET ME KNOW.
I VISITED M/S KINGS A FEW DAYS LATER AS I DIDNOT RECEIVE ANY CALL FROM THEM. THEY TALKED TO MR.PADMAKAR AND ASKED ME TO TALK TO HIM. I TOLD MR PADMAKAR ABOUT MY DECISION BUT HE INSISTED THAT I HAVE TO TAKE THE REPLACEMENT.

AFTER THAT I DIDNOT RECEIVE ANY RESPONSE FROM M/S ELECTROLUX THOUGH I WAS PUTTING COMPLAINTS THROUGH CUSTOMER COMPLAINTS, THIS ELUSIVE WEB SITES.

TODAY WHILE COMPLAINING TO CUSTOMER COMPLAINT CELL THEY GAVE ME A NUMDER OF SOME MR.DESUZA,BUT WHEN CONTACTED HE SAID HE DOESNOT LOOKAFTER ,AND GAVE THE NUMBER OF MR. T .HALDAR INSTEAD.
MR. HALDAR TALKED TO MR PADMAKAR AFTER LISTENING TO MY PLIGHT AND ASKED ME TO TALK TO MR.PADMAKAR.
NOW MR. PADMAKAR SAYS THE FRIDGE IS REPAIRABLE( JUST SEE THE FUN OF IT ,AFTER SO MANY DAYS HE SAYS IT IS REPAIRABLE ) I ASKED HIM WHY IWAS TOLD IT IS NOT REPAIRABLE. HE TOLD ME THAT AS I DIDNOT WANT THE CONDENSER AT THE BACK OF THE FRIDGE THATS WHY HE GAVE ME THE REPLACEMENT OFFER.

HE IS A GREAT LIAR AND FROM THE NEXT TIME I DONOT WANT ANY CORRESPONDENCE WITH THIS FELLOW.THIS IS ONE OF THE REASON I LOST COMLPET FAITH ON THIS
COMPANY.
THE FACT IS , EARLIER ALSO THE FRIDGE DEVELOPED COOLING PROBLEM AND CONDENSER WAS PUT AT THE BACK OF THE FRIDGE.
AFTER SWITCHING ON THE FRIDGE TREMENDOUS HEAT DEVELOPED AND THE WALLS OF KITCHEN AS WELL THE UTENSILS AND CONTAINERS IF KITCHEN GOT HEATED UP.

THAT TIME YOUR THIS PADMAKAR VISITED AND WAS NEVER ACCEPTED THAT HEAT COULD BE GENERATED. HE ASLO SAID THAT WE DIDNOT SHOW HIM THE FRIDGE AND DID NOT TELL HIM WHAT WE WANTED.
WE TOLD HIM THAT TIME THAT WE PURCHASED THIS FRIDGE AS ITS BACK WAS FREE AND NOW THE CONDENSER UNIT IS PUT AT THE BACK AND IT LOST ITS AESTHETIC LOOK.WE ASKED HIM WHETHER IT CAN BE REPAIRED WITHOUT PUTTING THIS CONDENSER UNIT AT THE BACK.
I ASK M/S ELECTROLUX WHAT TYPE OF CUSTORMER SERVICE MAN IS HE?WHEN WE COMPLAINED WE WANT THE COMPANY TO FIX THE PROBLEM IT IS UNDERSTOOD, WHAT THEN WAS MR.PADMAKAR WAS ACCEPTING US TO TELL HIM ?WHEN I CALLED HIM LATER HE TOLD ME WE DIDNOT ALLOW HIM TO SEE THE FRIDGE, WE DID NOT TELL HIM WHAT WE WANTED ETC. ETC.WE ARE SUFFERING FOR SUCH A LONG TIME WITHOUT FRIDGE AND HE IS NOT BOTHERED TO OFFER A SOLUTION.

IT IS THE COMPANY WHICH IS TO DECIDE WHAT TO DO TO CORRECT THE PROBLEM AND NOT ME, THE CUSTOMER.

I ASKED MR. HALDAR TO GIVE ME THE DATE ON WHICH I SHALL GET THE DELIVERY OF THE REPAIRED FRIDGE.HE CONSULTED MR. PADMAKAR AND GAVE ME 28TH OCT AS THE DATE OF DELIVERY.
I WOULD LIKE TO INFORM M/S ELECTROLUX ,IF THIS TIME THE FRIDGE DOESNOT WORK I WANT MY FULL MONEY BACK (RS 15000). I HAD DONE A TERRIBLE MISTAKE IN PURCHASING THIS FRIDGE AND SUFFERING FOR THE LAST TWO YEARS WITH HOPELESS SERVICE.


THANKS,
JUDHAJIT BHATTACHARJEE
104, SHAGUN CO. OP. HOUSING SOCIETY, PLOT NO: 59-60,
SECTOR NO:9, NEW PANVEL, NAVI MUMBAI,
DT: RAIGAD, MAHARASTRA-410 206.

MOB. NO:[protected].
RES :[protected].

We purhcased a Electrolux refrigerator and after 2 years there was some problem in cooling efficiency after reporting to the outsourced authrorised service centre Take Care (I) Pvt Ltd ( NK Electrical & Refrigeration near Rattan Talkies Chowk Main Road, Ranchi ), they took the unit and charged 800 Rs plus freight and gave 3 months warrany, within 6 weeks the same problem re occured and they took the unit back for a week and charged us freight without giving any service unit, after 4 week the same problem re occured and the service centre was again asking for 800 Rs and frieght to which we reminded them about the charged paid earlier and the warranty, I even took the matter to a Electrolux representative in Ranchi Md Sajid, he said he would look into the matter and get back in couple of hours, I ve been trying to call him since two days but he is not picking up my call and he just asked the service centre to charge a service charge of 250 and freight, this is not expected from a company like Electrolux, I would really appreciate if you take some stern action

Model No ERL 285FF
Serial No[protected]

May I kindly request you to please detail the service engineer to make repaired. Because I am army personnel. my contact No is [protected]

Electrolux Kelvinator Limited — Provident Fund Not Received

I have send my PF application form in the year 2007.Its almost 4 years and there is no progress from company's end.I had spoken to Mr Amol once and he confirmed me that the application has been received and the same would be processed

I have been trying the company's Corporate office Nos [protected]/60 but all in vein.I am in urgent need of Money.

Company Name : Electrolux Kelvinator Limited
Establishment Code : 15179
PF Account No : 002716
Employee Code : 6733

Frequent failure of refrigrator Model No : EDL254 BEB-RFK
Complaint of Frequent failuer of component :
1. (PCB Card ) 4 times complaint was registered, I have spend money from my pocket to get poor quality of component replaced, Even to day, We are in same problem Please See The latest Complaint Registered : EDEL :[protected]


2. Its thermal fuse was declared Defective & as replaced at my cost


3 Its Compressor had failed, It was replaced, & the cost gas filling born by me,

FOR MORE HISTORY OF MY REFROGRATOR FAILUER, I am available at < [protected]@gmail.com) & my mob : [protected]


NASIB SINGH

Electrolux — cooling system

I purchased a refrigerator from Vijay Sales on dated 26/03/2009 vide order No. 17-KH[protected]. Its cooling system is not working properly. All the vegitables are getting melted in a short time. Although I have kept it at its loest point on refrigeration.

From rekha sinha
head of the department,
HomeScience,
Birsa agriculture university, kanke
Ranchi
Mobile no. [protected], September 15, 2011
Dear Sir,
Subject: complaint about nonfunctioning of cooling system in refrigerator.
With reference to above, I have to inform that I have purchased a electrolux refrigerator, after some year ago, cooling system has failed in my refrigerator. When we switch on digital clock is functioning & bulb is also in working condition but cooling system doesn’t work at all. I have lodged complaint through local dealer, and this has created great inconvenience to me in this unbearable summer and entire food, vegetable etc. preserved in refrigerator is wasted.
I humbly request to depute technician immediately. Nearest service station of the company to my town is situated at Ranchi, jharkand
Anticipating and urgent solution of complaint.
Yours Faithfully,

Electrolux Washing Machine — complain not addressed

I have given my washing machine for repairs to an authorised service centre but its been more than nine months that it is stil yet to be repaired and returned to me. Thier simple reason is non availabilty of parts, which is not justified given the period of more than nine months till date, and yet neither has it been repaired nor returned/replaced if so.

Electrolux/ Washing machine — a lot of complaints from washing machine

i bought electrolux washing machine on[protected]. it started having problems in the beginning. the machine broke and and has been serviced many times but it never worked smoothly. i have even complained many times but your technicians were never able to make it worked perfectly. we have to give our clothes to washer man even after having a washing machine at home. we did not get any benefit from this washing machine and we are spending money to wash our clothes. i want this machine to be replaced. its a big headache for me and my family to keep the untidy clothes for days. My details are given below:-

Product name- Electrolux washing machine
Model - EWS-70 FAB, CLASSIC PLUS
Date of purchase[protected]


complaints details
Complaint no. dated
[protected]
5A[protected]-08
5A[protected]-08
5A[protected]-08
5A[protected]-08
5A[protected]-08
5A[protected]-08

I hope that you will take some necessary action.
thanking you
yours faithfully
Shakeel Ahmed Khan
341/65, Ghaffar manzil,
Jamia nagar, Okhla
New Delhi-110025
contact no:- [protected]

i m staying in haldia near by kolkata. my electrolux washing machine, timer switch is not working. here service centre is not responsing, they switch their cell after complain.they r giving worst response.its already 4 months but no any response.

Electrolux — Regarding Complaint of Electrolux Washing Machine

Dear Sir/Madam,
I have booked a service complain for my Electrolux Washing Machine, model : EWS622KCGO on 9th of Spet'10 which was purchased from Dhenkanal which is in the warranty period now. my Complain No. is : BBH [protected]. After several reminders you are only replying to give service today... tomorrow....

Its a matter of great re-great after calling you so many times when I have search for your complain email ID it came to know you have the maximum complains regarding service.
http://www.consumercomplaints.in/?search=electrolux

As you know Washing is a necessary service today, My family is suffering severly for your non-cooperation.

Can I get a Sincere Service from you or not ?
It seems you have no responsibilty towards customer service....

So, I again request you, please take urgent action as necessary immediately to solve my problem else I'll be forced to take shelter in the Court of Law.

Pradeep Mohanty
Jagannath Road, Meena Bazar, Dist-Dhenkanal
PIN-759001, Orissa, Cell : [protected]

Washing Machine — complaint steel not completed

Please refer my complain No 4932854 Dt.[protected] but my washing machine is not working properly [ LONG spine is not working]
BIPIN CHRISTIAN
[protected]
CUSTMER NO 856482

Electrolux Washing Machine — complaint not entertained

Dear Sir,
It is matter of regret that my Electrolux washing Machine which was purchased from Digiworld sector-18, Great India place,Noida is not working right from the beginning. Wash Selection knob is out of order from 10 july 2011. Despite making several complaints, service centre at Noida is not taking any care. The approach of service centre staff is quiet humiliating and dissatisfying. Now they have stopped taking our calls.It has shaken our trust in the brand Electrolux itself which claims itself to be a global brand.
It is requested that matter be taken on priority and my complaint rectified or I may be forced to knock the door of consumer forum.
Thanks,

Usha Gupta