Electrolux India Complaints & Reviews

I registered the complaint with customer service at Palakkad District Kerala Regarding the mall functioning of the Mechine in Jun 2009. The technician who was sent to the house was unable to fully diagnose the problem. We were informed that in case the problem reoccurs inform him and he gave the contact No. By then the trouble reoccurred the technician left the company. I re-registered the compliant with customer care. The technician sent to the house was unable to diagnose the problem again. The PCB was taken, kept for three week and not yet returned. When contacted the PCB has to replaced and I have to bear the cost of the PCB was the replay. The problems occurred during the warranty period and the customer care at Palakkad was unable to diagnose it in time.

How can Electrolux have such a service agency that is neither technically competent nor professional in its job and customer care. I had a good faith in the Electrolux Products. I defnitely won't be going in for another Electrolux product if this way the service is provided. Thanks to Jamal Sales Corporation,Court Road Palakkad, Kerala, India.

i think we have done a biggest mistake by investing Rs 30000/- hard earned money in your companies product thinking that we are dealing and buying a reputed companies product which will be hassle free , but iam very sorry to mention that immediately after the year it had started creating trouble for us like due to the manufacturing defects of the companies products -----

excess formation of ice in the defrost area
no cooling
faulty heater
sensors are sensitive not suited to Indian temperature
PCB konks off
PART ARE NOT AVAILABLE IN STOCKS
customer suffers and there no proper response from company and we are forced to again and again invest in the repairs for the no faults of ours and at the same time the whole family suffers at home due to non-working of the essential member of the hosue-fridge

with this mail can i request you to immidiatel look in to my complaint and get is sewt right without any further delay and at nocost to mer since i had recently got the replacement of parts done like

heaters
pcb
sensor
in last 3-06 months

my details are

Purchased - in 2004
From Navrang electronics Vikas marg Delhi
Address-ANIL RASTOGI
F-294
SARASWATIO KUNJ APARTMENT
25- I P Extension
PATPAR GANJ
DELHI-110092
TEL[protected]
Mobile-[protected]/[protected]/[protected]

Sir,
Under signed baught a Electrolux refrigeration from the local promonent dealer Lotus , Sapna Sangita Road, INDORE[M.P.] in the year 2004.
Today due to non fuctioning of refrigerator I intend to lodge a complaint.
First I found out the bill of dealer but to my surprise in the bill no land line number of dealer was printed.A 24 hour helpline no.given in the bill was tried but same is not ion service.I then referred the manual in which the service centr no.were tried bu again the same problem that those no.not of the service centr mentioned in manual.Own visiting the website of Electrolux no cusomer care email id was available.
While selling the product a lot of claims were made by dealer but when tried them they even not bothered to reply my complaint sent on mail.
I feel sorry for the company that how they are behaving with the consumer.
If you can redress my this complaint thru company,it will be great help.
Thanks.
CA.Anil Vaya.

I purchased one electrolux refrigerator in Oct'06 from local dealer of tirupathi(i.e.Veejay Enterprises). Details of fridge as follows:

Model - ER 180 PR
Regn no.[protected]PNC No.[protected]
Date of purchase - 18/10/06
Warranty period for - 5 years.

We used the fridge for one year properly and there from we are facing the problems. Unexpectedly transfered to Madhavaram(Mantralayam Mandal, near to ADONI) kurnool dist. Once I met with the above seller and he suggested us to contact with the nearest dealer. Hence, I contacted to Adoni dealer(Sri Dipthi Digital Shoppe) he given the toll free No for complaint.

Complaint Registered No. WAR [protected]

SMS also given thru my mobile no.[protected].

So far there is no response from your side. Hence, I request you please arrange your service personnel for rectification my fridge problem.

Matter most urgent.

Please respond positively.

Regds
varma TKB
Dr.No.6-143, Quarter No.A-9, I T C quarters, Shanthi Nikethan colony
Madhavaram Village, Mantralayam Mandal, Kurnool dist.
Phno. [protected]

I have purchased an Electrolux Microwave from Great Eastern Appliance Pvt Ltd. Uttarpara branch
Hooghly W B dated 12/10/2009 and demo book date 13/10/2008 vide docket no KLA9A13025.
Several request had been done over telephone but your authorised (?) service center named
S L ENTERPRISE, Bhadrakali, Hooghly W B only assured from very begining come shortly, at
last it was vane, till date & time, wasting and misgueiding our valuable time, cancelling our
Friends & Family appointment in this feastive season, demarking as an unsocial.
So, why Videocon Enterprise would not be responsible for penalty for which we have loose our
social prestige and glamour ?
Anupam Sarkar; Tel No:- [protected]

DEAR SIR,

I COMLPAINED SEVERAL TIMES IN THIS SITE FOR ELECTROLUX & VIDEOCONE FRIDGES.
I PURCHASED THIS FRIDGE INJUNE 2006 FROM M/S KINGS ELECTRONICS , PANVEL AT RS.15000/-.iT STARTED GIVING ALL SORTS OF TROUBLE FROM JUNE 2008 ONWARDS.

IT WAS REPAIRED SEVERAL TIMES BY YOUR AUTHORISED SERVICE CENTRE M/S TEKCARE ELECTRONICS,PANVEL.
lAST ON 8TH OF SEPTEMBER IT WAS AGAIN TAKEN FOR REPAIR BUT SERVICE CENTRE INFORMED ME A COUPLE OF DAYS BACK THAT IT IS NOT REPAIRABLE AND THEY INFORMED TO THEIR SENIORS TO TAKE A SUITABLE DECISION ON THIS.

ON 1ST OCTOBER '09 MR. PADMAKAR OF M/S VIDEOCONE CALLED ME FROM KINGS ELECTRONICS ,PANVEL AND OFFERED REPLACEMENT OF THGE FRIDGE FROM THE EXISTING MODELS OF ELECTROLUX / VIDEOCONE FRIDGES. I HAVE TO PAY 40% OF THE PRICE AT WHICH I PURCHASED MY FRIDGE .

HE ASKED ME TO CONVEY MY DECISION TO A PHONE NUMBER AT KINGS ELECTRONICS,PANVEL WITHIN 2-3 DAYS TIME.

I CALLED ON M/S KINGS ELECTRONICS A FEW DAYS BACK AND INFORMED MY DECISION OF NOT GOING FOR A REPLACEMENT.I TOLD THEM I WANT 60% OF MY PURCHASED PRICE BACK .

M/S KINGS ELECTRONICS DID NOT KNOW ABOUT THE OFFER MR.PADMAKAR PROPOSED TO ME .THEY TRIED TO CONTACT HIM BUT COULDNOT.THEY TOOK MY MOBIL NO. AND TOLD ME THAT THEY WILL TALK TO MR.PADMAKAR AND LET ME KNOW ABOUT IT.

ON 7TH SEPT. I CALLED ON KINGS ELECTRONICS AGAIN AS I DID NOT RECEIVE ANY CALL FROM THEM. THEY TALKED TO MR. PADMAKAR AND LATER ON ASKED ME TO TALK TO MR PADMAKAR.I TOLD HIM ABOUT MY DECISION BUT HE INSISTED THAT I HAVE TO TAKE THE REPLACEMENT.
NOW I WOULD LIKE TO REQUEST M/S VIDEOCONE TO REFUND ME THAT 60% AS I DON'T WANT ELECTROLUX / VIDEOCONE FRIDGES.

I AM FEDUP WITH THE SERVICE & PRODUCT QUALITY OF ELECTROLUX / VIDEOCONE AND ALSO THE OFFICERS LIKE MR. PADMAKAR WHO DOESN'T KNOW HOW TO DEAL WITH A CUSTOMER,WHO CAN NEVER APPRECIATE A PROBLEM FACED BY A CUSTOMER OR ACCEPTS COMPLAINTS/ PROIBLEMS.

I DONOT WANT TO PAY 40% EVERY SECOND YEAR OF PURCHASE FOR SUCH A LOUSY PRODUCT ,SERVICE AND RESOURCE QUALITY.

I MADE SEVERAL COMPLAINTS IN THIS SITE GIVING MY E-MAIL ID AND MOBILE NUMBER BUT DIDNOT GET ANY REPLY / FEEDBACK.HOPE THIS SITE IS NOT DEAD.

HOPE M/S VIDEOCONE WOULD BOTHER TO ANSWER MY THIS COMPLAINT AT LEAST AND SETTLE THE ISSUE FOR EVER.

THANKS,

JUDHAJIT BHATTACHARJEE
104,SHAGUN CO. OP. HOUSING SOCIETY,
PLOT NO:59-60, SECTOR NO: 9,
NEW PANVEL, DT: RAIGAD, MAHARASTRA-410 206

MOB :[protected].
RES :[protected].

Dear Sir,
I purchased one Electrolux ED 20CSSJ/20 ltr MICROWAVEN from Great Eastern Techno City, 15B, Sarat Bose Road, Kolkata: 700 o20 ,vide Tax cash memo no : TC/CM/06101/09-10 dated 17th Septembet 2009. The Company promised me to give one Bajaj GX 8- Mixer Grinder , one gift Dry Iron (Thorugh scrach card.). I paid Rs: 6990/- for the same. The Company ( Ms. Great Eastern, 15B, Sarat Bose Road. Kol: 20 ) promised me to provide the same after a week as the Grinder and dry Iron was not available with them. Repeatedly I persued the matter with the Company but without any vain. Now the shop is refusing to talk with me.
Kindly take up the matter . Ms. Great Eastern Company is a authorised shop of Electrlux and Bajaj Electricals.
Thanking you
Dr.A.K.Mukhopadhyay
5/3, Cornfield Road
Ballygunge
Kolkata: 700 019
Ph:[protected]
[protected]

I had bought a 245Ozone Frost Free refrigerator of Electrolux on 30th Oct 2005. the refrigerator had a front door problem which the company had replaced in the first month itself. After that it was running smoothly for 4 years till 28th August 2009. The cooling stopped and we contacted the authorised service station nearest to our location ( DUMDUM). The experience turned out to be a night mare as the persons we had contacted and had come to inspect the machine ( Mondal refrigerator company) . They informed us that the machine needs to be taken to their workshop for repairing. We agreed and also logged on to internet and had also reported the malfunctioning of the machine.

on 5th Sep the machine was taken away by Mondal refrigerator co at 1230 hrs. At 1300 hrs , another gentleman from Paul refrigeration co comes with a detailed job cart and claims that they are the original service centres and Mondal refrigerator comes has been de listed long back.

There was no notification in the website regarding this change neither Mondal refigerator .Mondal refrigarator still claims that they are authorised Electrolux service centre.

My machine has been pending with Mondal ref since 5th Sep and has not been serviced yet.

I will like to mention that please be aware of this very very poor service of the products of Electrolux and company's support in this regard.

I am going ahead in filing complain and lodging FIR against both- Mondal and Electrolux for their negligence.

warm regards
Rajat khawas
email: [protected]@gmail.com

Washing machine is not working due to some internal damages as reported by one of their employees a month back. The internal repairments are not done in spite of constant reminder calls and complaining about the same issue.
Please get the repairment done as soon as possible.
Address: Shubham Tiwari, 301/A wing, Gini Plaza, Sector 6, New Panvel.
Contact - [protected] , [protected] (Navi Mumbai)

The washing machine was bought from Vijay Sales, Vashi, Navi Mumbai.

Dear sir
I am Vinod.K.S. ex employ of M/s. Electrolux Kelvinator ltd , I was resign from Electrolux in 2006 june . That time I was forwarded my P.F transfer request to co ( hard request ).the matter knows Mr. Renu and Amol ( HO HR) , but now I am finding till the date that was not transfer to my account. Now 3 years over so presently no need for transfer the same kindly clear my PF amount early as possible.


EMPLOY ID: 2577 , LOCATION : COCHIN. ( Sr. executive service )

PF NO : E/DL/15179/2463 - M/s. Electrolux Kelvinator LTD

PF NO: HR/FD-7516/000329 – Intron LTD

PF NO: DL/15179/0913 – M/s. Maharaja International Ltd.

To
The Chairman
Electrolux-Videocon Industries Pvt. Ltd
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV, Gurgaon – 122015,
Haryana, India

Respected Sir,

We had purchased an Electrolux Refrigerator Model number ER45FF last May 2008, from Vijay Sales in Mumbai. Exactly one year later after the warranty period was expired the fridge stopped cooling. We placed a complaint and a technician came and changed the timer, ad we had to shell out Rs. 3,100.00 inclusive of his Rs. 400.00 service charges. after a few days we realized that the vegetables and chillies kept in the vegetable tray we freezing ( tomatoes were solid rock), we again called the technician and he came and saw and declared that if you change the temperature it will work fine as my fridge was working perfect, heleft after changing the fridge bulb as that was also not working... it did not end there... after that our full fridge turned into a freezer, milk froze in the chiller and curd in the shelf. We contacted them again, this time the technician told us that the Temper was not working and he had changed the temperature control for observation...... which was news to us. He turned up the next day and changed the temper and the bulb again as the bulb got fused again. The story remains the same.. my Rerfigerator has turned into a full Freezer .

I hope this complain will be treated by you in the right spirit and due corrective measures will be taken by you to avoid further harassment on my bent.
Thanking you in anticipation of you right action.

Suresh Subramanian

Dear Electrolux,
We have purchased a AC in Sep 06 from a dealer in sarojini nagar (Aakash electronics) and on Ac a sticker is sticked which is claiming that the No. 1 AC in India and 6 year warranty on compressor.
from last four days AC is not cooling and after regular 5-6 calls, the executive came on 4th day and he explaine that the compressor needs to be changed and he told he will charge 2000 INR from us to repair that and be also charged 350 INR only to explian that compressor requires repair.
So for a under warranty AC we are paying :
1) 1ST visit: 350 only to tell that compressor is not working
2) Repair: 2000 INR
3) IInd visit to repair: 350
whereas after consulting with coustemer care we came to know that charges of gas is 450 or 600 INR.

Kindly let us know Why we are paying aroung 4000 INR for a under warranty AC.

Await your response.

Kapil Arora

[protected].

Dear Sir,
We are purchase 1 Ref.Electrolux Kelvinator 220 Alpha.Before 4 months our Ref. Compresure is not in working condition,so we change compresure from Your service centre(System Electronics & Refrigeration,352,near manoranjan ,shopping centre,kota,Raj.) . We have purchased new compressor on 29.05.09 from System Electronics & Refrigeration but 10 days back it got malfunctioned/not working,.

Your service centre has refused to repair at free of cost, whereas compressor is in warranty period.
You are requested to take appropriate action.;

Dipesh Jain
Kota (Raj.)
[protected]

Repair/Replacement of Refrigerator
06/09/2009
The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax :[protected]/98
M O S T U R G E N T

Sub : Repair/Replacement of Refrigerator
Electrolux Make Model No.EKL 235FF Double Door Sl.No.[protected] w

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux Make Model No.EKL 235FF Double Door Sl.No.[protected] w ) on 18/06/03 from Jain Electronics ,Shopping center, Shop No.-9 BINA, Distt-Sonebhadra (U.P.). Yesterday (05/09/09) from afternoon we feel very light smell of burning but it is not clear this smell is coming from where.Today morning 06/09/09 when wakeup see that in Refrigerator upper freezing zone is completely burn,& smoke is out from upper door then immediate power off,it is very horrable scene to us because last 25 years we users of refrigerator but this type of trouble is not seen or not hear.so pl. necessary action immediately.

Look forward to receiving your valuable reply & corrective action at the earliest.

Regards,


Debendu Nath
(Mob.[protected])
E-mail : [protected]@gmail.com
Address-
House no- E- 5/14
Dalla Cement Factory Township
Sector -A
Dalla, Distt- Sonebhadra (U.P.)

I bought one Electrolux 0.8 ton AC on the evening of September 3, 2009. After installation it worked for 10 minutes ( the swing however did not work at all) After that ten minutes it abruptly stopped. Immediately I phoned up the dealer , M/s ACE TECHNIOMARK, J-36/37, Sector 18, NOIDA, and they in turn registered a compalaint with the customer service centre. When none came till 10.45 in the morning I called up the customer care centre who assued that my compalint is already pending from the evening of 3rd September 2009 and that some service engineers would come to my residence soon. At around 11.15 two service enginneers came and tried to resurrect the dead AC but they could not. They ultimately said the motor is faulty and has to be replaced with a new motor.I refused to get it repaired and reminded the dealer of his promise of replacement within 15 days if the machine is found defective. He ultimately agreed to give anew AC. Well so far it has not come, but I hope he will send a relacement. However this has been bitter experience for me. Now I will never recommend Electrolux product to any one !

I am the electrolux customer ,i had purchased a full size double door refrigerator 1 year back and in 9 month compressor start giving proble i had logged a complain and in 1 and half month my compressor get changed .
Now after one year and two month again same problem happen and i had loged a complain on 24th july 2009.the referance no is RAI[protected] ,no action is taken by the dealer/service provider ,again i had loged a complain on 8th august 2009 with eferance no RAI[protected] ,but till date i have not get any response and i have calling many time to the servcie provider ,they are telling that last month service provider network has changed and they are not responsible for the old cutomer service.they will only entertain the customer who had purchased after there dealership/service provider ship.
i suppose this is a big froud of very reputed company ...the public is investing there hard work saving to this multinational company and they are cheating us.

Sir,

I lodged this complaint on 8th of july ' 09 but i think it didnot go through.

I purchased the above mentioned fridge with model no: ERL 245 FF from M/s Kings Electronics, Panvel, Navi Mumbai vide invoice no: RO691 dated 07/06/2006.
In the last few days of august 2008 I found the cooling is not proper and contacted M/s Kings Electronics and lodged the complaint.
M/s Kings Electronics forwarded the complaint to M/s Tekcare India Pvt. Ltd.Panvel and Mr. Ajaz attended it on 1st. Nov ' 08 and changed the timer at the cost of Rs.800 with service charge of Rs. 200.
Again in late May 2009 it developed problem and I lodged a complaint with M/s Kings Electronics.Mr Rabbani Of M/s Tekcare India Pvt. Ltd.visited on 4th of June ' 09 and took the fridge to their workshop for filling gas On june 6th he returned the fridge with condenser mesh fixed at the back of the fridge . He informed that there was gas leakage and it couldnot be repaired so he put the condenser at the back.

With the mesh fixed at the back the frigde became the old typed which I exchanged (though the old fridge had no problem) just for the asthetic look for a clean new fridge with no clumsy wire mesh at the back..So the purpose is lost.
After the fridge was switched on, tremendous heat was generated and the containers and walls of the kitchen became very hot and the cooling was also not proper. We contacted M/s Kings Electronics, they informed that it will take some time to become normal.It took 3-4 days to become normal. It cost me Rs.2500.00

But later on I found water getting collected inside the fridge and on the doors, contacted M/s Kings Electronics and lodged complaint no: 17GFR006. It may be 2-3 weeks since i lodged the complaint but no one turned up. One week back I received a call about the fridge, asking me when they should come for checking. As the next day was sunday I asked them to come after 11am on that sunday but no one turned up.
As I was busy with office job I could not follow up regularly. But on 7th. of aug. when I called M/s Kings Electronics about the status of my complaint they informed me that it was closed. When I asked why, they informed that the technicians came three times but found the house locked thats why it was closed.I asked to revive the complaint as the job was not done and nobody attended the complaint.

On 8th one technician turned up at around 4 pm and after checking informed me on telephone( as I was away in my office) that the drain line got chocked, so he cleaned it and there will be no water accumulation inside the fridge.When I got back my wife told me that the technician put some piece of paper also at the base of the fridge to tilt it backside. My wife put water in the ice trays of the fridger at around 4.30 pm after the technician corrected the problem but till 9th, ( th ) morning no ice formed.

Again I called M/s Kings and they sent two technicians last sunday at 7pm.After checking they told that they will sent their report to the company and didnot do any job in the fridge.

Till this morning no ice formed in the ice trays.

I WOULD REQUEST M/S ELECTROLUX TO PLEASE REPLACE THIS FRIDGE AT THE EARLIEST.

I HAD LODGED A COMPLAINT ON 8TH. OF JULY' 2009 REGARDING THE ABOVE FRIDGE . THAT

DAY I COMPLAINED ABOUT WATER BEING COLLECTED AT THE DOORS.

A TECHNICIAN WAS SENT BY M/S KINGS ELECTRONICS, PANVEL ON 8TH EVENING AT ABOUT 4

PM. HE CHECKED AND INFORMED ME ON TELEPHONE( AS I WAS IN THE OFFICE) THAT WATER

DRAIN LINE GOT JAMMED, HE CLEANED IT AND NOW NO WATER COLLECTION WILL BE THERE.

THE TECHNICIAN ALSO PUT SOME PAPER BELOW THE FRIDGE TO MAKE IT TILTED TOWARDS THE BACK SIDE.

MY WIFE PUT WATER IN ICE TRAY OF THE FRIDGER AT 4.30 PM AFTER THE TECHNICIAN SAID

HE CORRECTED THE PROBLEM. TILL TODAY MORNING(10TH JULY '09) THE WATER IN THE

FRIDGER DID NOT TURN INTO ICE AND WATER IS STILL GETTING COLLECTED INSIDE THE FRIDGE.

WE CONTACTED M/S KINGS ELECTRONICS YESTERDAY (9TH JULY '09) AND INFORMED THAT

WATER IN THE FRIDGER IS NOT TURNING TO ICE AND WATER IS GETTING COLLECTED INSIDE THE FRIDGE.

M/S KINGS ELECTRONICS SENT TWO TECHNICIANS AT AROUND 7 IN THE EVENING.THEY

CHECKED THE FRIDGE AND TOLD ME THAT THEY WILL SENT THEIR REPORT TO THE COMPANY.

SO NOW THE FRIDGE IS NOT WORKING AT ALL AND WE ARE UNABLE TO USE IT

I REQUEST THE ESTEEMED COMPANY TO PLEASE REPLACE THIS FRIDGE AT THE EARLIEST.

THANKS,

JUDHAJIT BHATTACHARJEE,
104, SHAGUN CO.OP.HOUSING SOCIETY.PLOT NO;59&60,
SECTOR NO:9, NEW PANVEL, NAVI MUMBAI
DT. RAIGAD, MAHARASTRA-410206

I had complained about my air conditioner which is dead and within the warranty period to their call centre ( [protected] ) .I was assured of service within 24 hour .Complaint # del [protected] dated 5/8/009
Inspite of my innumerous email at [protected]@vgmail.com nothing happened .The company is a fraud .I am buying a new air conditioner tomorrow.This mail is mail is only to warn guillable/stupid consumers like me in Delhi

We purchases a Electrolux AC and we are having a contract with Neo Micro Systems from 27/08/08 to 26/08/09. But now ther are not providing any service. We are contracting them from last 15 days as we are having problem with their product. Neither Electrolux company nor the Neo Micro System, contract service provider is coming for service.

Address of Neo Micro System is -
85A, Sarat Bose Road, Kolkata-700026