Electrolux India Complaints & Reviews

ear sir/ madam

I was purchased a double door refrigerator on dated 19/09/2004. From that date I am facing lots of problem which was as follows-

date problem faced comp.id amount paid

10/10/07 gas leakage 1128 840.00

22/07/08 gas leakage 5554 840.00

16/06/09 comp. defective 878 1030.00
( comp. under warranty)

27/10/09 bi metal defective 3127 500.00

22/03/10 gas leakage due to condenser problem 1675 at service center
( now down)

So what do you think to see the above table. what should I do with that machine.I am not mention the amount I pay transportation charge from my house to service center because I think that was understood. That table reflect the quality of your product and service. At last but not the least the huge amount of food item was spoiled due to your product. I hope you must consider my case.

two people had come from your company a week back..they took some parts of the washing machine..n in return they didn't give me any reciept.m tired of calling in your company they keep on hold for long and they just reply one thing that we forwarded your complaint.please don't compell me to take any legal action.

consider my complaint asap.

To
The Chairman
Electrolux-Videocon Industries Pvt. Ltd
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV, Gurgaon – 122015,
Haryana, India

Respected Sir,
This is for your kind information that I had purchased 445 liters a Electrolux refrigerator Model No. ER45FF from Vijay Sales in The Hub, Western Express Highway, Goregaon East, Mumbai, dated 25/05/2009. Exactly one month after the warranty period was over the refrigerator started giving me problems. It goes as follows:-

1. The refrigerator was not getting cooled effectively, so called the center and the sales person came and changed the TIMER. I ended up paying Rs. 3100.00 for the part and the service. Date 08/07/2009. Technician Mr. Zubair – mobile [protected].
2. It stared giving me problems immediately, my refrigerator turned into an ICE BOX, all the vegetables started becoming solid rock and water kept in the refrigerator shelves froze.
3. Called the service center again the person came and made some changes in the timer settings and left.
4. The problem continued this time placed a complaint and started maintaining the record,
Complaint placed – 9th September, 2009, Number MUM[protected], Sales person came and changed the Infrention ( sorry not able to read the parts name), I paid Rs. 400.00.
5. The problem persisted my tomatoes were rock solid, placed a complaint again on 16th September,
2009, Complaint Number MUM[protected], this time a senior person came and chaged a part called Temper for Rs. 1850.00.

Iam still left with the same problem, there is no follow up from the custromer service and Iam fed up of calling them, I call and tell them the details and ask them to send a more senior Executive they keep me on hold and the phone line gets disconnected, later the do n ot pick the phone. I

I NEED MY MONEY BACK FROM ELECTROLUX. SERVICE IS PATHETIC.
Hoping you will do the needful.


Thanking you

Srilatha Suresh
C – 1003, RNA Heights,
JVLR, Andheri East,
Mumbai – 400 093.
Phone –[protected]

dear sirs,

I have a Electrolux Kelvinator ( EKL 235FF ) 230 LTR. double door fridge. some problem facing from few days "Cooling system for the freezer is working but for the second half its not working".

so, kindly send your service team members at given bellow address as soon as possiable. or give me address & contact no. of your service centre at surat.

thanks,

SATYAM...

Dear Sir,
My Electrolux freeze model No.ERP245FF which was purchased on 29.03.05 from an authorized shop at Shillong is not freezing the food stuff since first part of December2009. As per instruction in the manual it was tried to set right but did not. It is to be mentioned here that just after of its purchase, the freeze went out of order for two/three consecutive days for unknown reason. The very fact was communicated to their office also. An engineer checked it but did not find anything wrong at that time. I have communicated number of times by e-mail to the Customer Care for the present defects but till date no action has been taken from their end. I have also contacted the dealer but they too are not so sincere about the complaint. They gave me a telephone number for contact instead of registering my complaint there. I have contacted accordingly and a mechanic came and told me to pay 1800/= to get it repaired although it is well within the warranty period. In this connection you are requested to go through the following one of my letters sent to the Customer Care which I think will give you a more clear picture on it.

“Dear Sir,
Please refer to my earlier e-mails regarding non-functioning of Eletrolux fridge. In this connection I would like to inform you that I have already sent several e-mails with details of the fridge, my address and mobile number to customer care which I feel is sufficient to act upon. However, the Customer Care is asking for complaint Number in their last two e-mails which I find very irrelevant since, I have sent my complaint through e-mail and that can be registered as a complaint from a customer and is permitted as per your manual. Your manual says that, “if the trouble shooting measure do not work, get in touch with your nearest Electrolux InstaService Centre (the after sales service network for all Electrolux brand in India like Electrolux, Kelvinator, Allwin, Electrolux Maxclean and Electrolux) or e-mail us at insta.[protected]@electrolux.com immediately. And relax. Electrolux InstaService with its network of 500 centre and 1500 personnel, is always there to take care of any problem that you might have in no time at all. With Electrolux Insta Service, quick service and reliability go without saying”.
In the last part of January 2010 I have sent an e-mail to the aforesaid e-mail address. But, seeing no reply from there I have approached to your other system of lodging complaint available in your website. I have already spent almost half a month making correspondence with Customer Care but to my utter dismay the matter stands as it was. May I know how long have I to wait for your engineer to come and make the fridge in order? Your immediate intervention in this matter is requested and will be highly appreciated. I would also like to draw your attention to the following immediate reply e-mail sent to me by the Customer Care as soon as I am sending an e-mail to your Customer Care:
“Thank you for sending us an email. We have received it and our team will revert back to you as early as possible”.
The language within inverted coma in the above paragraph which I presumed an automated reply and this type of correspondence is sure to despair your valuable customers. I earnestly hope I will not be given the scope to think that a world wide reputed Company like Eletrolux is negligent to its customer complaint.
Thanking you.
Yours sincerely,
Pankaj Dev Choudhury”

I therefore, request you kindly to look into the matter and arrange for doing the needful immediately.
Yours sincerely,

Pankaj Dev Choudhury

this micro oven was given as a birthday gift by my brother in nov 2006. there was no recipe book given along with this model .i feel sorry as it remained just a heating product than using it to its full to make recipes. it remains a white elephant as even a simple papad gets burnt in the middle. so there remains a hesitation to use as there are no directions which we usually get from a recipe book .It would be highly appreciable if a recipe book is given for this model .

Hi,

I have purchased, Electrolux Window AC from DIGI World in April, 2009.

In last week of Feb'10, I have received a call from Ms. Ruchi[protected] regarding AMC for Electrolux AC in behalf of TekCare india Pvt Ltd service partner of Videocon.

She told me to pay the amount Rs.1544/- to his executive for AMC (which includes 2 free service of AC). She has taken the appointment at 10-11 AM on 26th Feb for taking the amount for AMC.

But the executive Mr. Rajesh came next day on 27th feb and fill the form at my home put the product name "KENSTAR" asked my mother to pay 1655/- (not 1544/-) in the name of Tek Care India Pvt. Ltd. My mother paid him as he told. I was not at home that time.

From that day 27th Feb '10, I was requesting Ms. Ruchi and her colleague to resend him for returning the excess amount and altar the product description as Electrolux AC not Kenstar but till 5th March they were promising me to send the executive and from Saturday 6th March, they are not picking the phone from my number and from other number they disconnected the phone several times after knowing my name. Their shocking attitude towards their duties; gave me mental harassment and cost me lots of calls also.

How can this company provide me service when I need emergency repair of my product. The association of this company is also affecting the goodwill of Videocon.

So please suggest me the way to compensate all the money and mental loss from those guys.


thanks with regards


Manish

I purchased a Electrolux Kelvinator double door refrigerator Model 270 Luxury FF from a local dealer M/S. A-one Electronics, Maninagar, Ahmedabad on 28/02/2004. Registration No.[protected]. Somewhere in October 2009 it developed some problem and cooling stopped. I lodge a complaint to the company's help number. A person from local service center came to inspect and charged Rs.250/- for inspection. It was given to understand that the compressor was needed to be replaced. I consented for the replacement. Nothing has happened than. On my inquiry i was told that the compressor was not forthcoming from the company. I again lodge complaint in december 2009. Complaint number is[protected]. Nothing has been done so far by the company. This is a sorry state of affairs on the service part of the company. I need your intervention. Please help

We purchased Allwyn Infinity210 Ltrs vide Bill No. 248 dt 27.6.04 from your authorised dealer M/s Vinod Kumar Pawan Kumar (HUF), Pilani. The refrigerator has been giving lot of problem since the very begining. The main body of the Refrigerator has a crack from the very first day which is manufacturing defect and the fact was brought to the knowledge of the dealer who assured but nothing has been delivered so far. Secondly, the lid of the 'freezer' got uprooted long back and its replacement is not available in the market. Pls arrange to send the lid on payment basis. Handle is also broken. Light indicating 'defrost' is also out of order. Submitted for your immediate necessary action at your end.

Service Dealer- Peral Home Care, Dwarka Sector-7 is not able to rectify the problems in refrigerator since Oct-2008. infact they took our regrigerator to their service center and got it back in a dilapidated condition. Infact, the legs to the refrigerator were missing, replaced the big compressor with a small one and there were lot of scratches in the inside of the body. Attached a new gas pipe by piercing the body, due to which the water flows on the floor through out the day causing a lot of trouble.Charged about Rs.2,500, but the problem is still persisting. After experiencing this shocking diplay of after sales service, I think I will not buy a electrolux/ kelvinator product in my life again. And i am forced to move to a legal forum for protecting my rights.

Looking forward to your help before moving to the legal forum!

Thanks & Regards
Ashish Pasricha
[protected]

I had purchased an Electrolux Refrigerator (Model ERP 285 FF double door) from M/s. KD Audiovisions Pvt. Ltd. Noida on 6th May 2005 vide Invoice No. 64061 dt. 06/05/05. In first week of January'10, We have observed very low/no cooling in the lower compartment of the refrigerator. I have lodged complaints with your customer care no. [protected] on three times and the engineer has visited us 4 times during the last 1 month , changed two parts and my problem is STILL UNRESOLVED. I am giving below the details for your reference.

1) I have lodged my first complaint on 6th January '10 vide complaint No. GHA[protected]. On 7th January '10 one service engineer called Mr. Sumit from M/s. Hi-Tech Services, B-14, Sector-64 Noida visited us and after investigation( and melted the ICE on the cooling coil) told us that the problem is solved and charged Rs. 337/- as service charges vide their invoice No. 7209 dt. 7/1/10.

2) The refrigerator has started giving the same problem after 10-12 days and I have lodged my 2nd complaint on 21st January 10 vide complaint No. GHA[protected]. On 23r January the same person visited us and changed one part called Defrost Timer saying that the Defrost Timer is faulty due to which the automatic defrost function is not working and in turn ice is getting formed on the cooling coil which is the reason for no cooling in the lower compartment. This time he has charged Rs. 750/- vide invoice No.7227 dt.23/1/10 as cost of replacement of Defrost Timer.

3) After 5-6 days the same problem started again and I lodged my 3rd complaint on 30th January '10 vide complaint No. GHA[protected]. 3rd time the same person Mr. Sumeet from Hi-Tech services visited us on 31st Jan '10 and after his investigation he informed us that one part called Bi - Metal near the cooling coil is faulty due to which electricity is not being supplied to the heater installed near the cooling coil during the defrost mode and needs replacement. Since he was not carrying the part with him he visited us the 4th time on 2nd February '10 and replaced Bi-Metal and charged Rs. 250/- vide invoice No.7236 dt.2/2/10 as cost of replacement of Bi-Metal.

4) Now, the Refrigerator has started giving no cooling since yesterday morning and I have lodged my 4th complaint on 9th February vide complaint No. GHA[protected]. On my 4th complaint, the same person called Sumit from the same service dealer visited us on 10th Feb and did the same check-ups and told us to observe the refrigerator for two days and tell him whether any improvement. We have observed the fridge for 24 hours and there is no cooling in the lower compartment and informed the service engineer and requested him to either take help of his seniors or escalate the same to the company.

The compressor is continuously working round the clock except 5 minutes after every 7 hours i.e. the defrost mode. We fear due to continuous working the compressor (which is still under warranty )may get damaged. Also due to continuous working, the electricity consumption has increased by 120 units than it should have been in last one month.

Here, I would like to draw your kind attention to the fact that the service engineer has visited us 4 times within 4 weeks time and still he could neither diagnose the problem nor he could resolve it. He is just changing the parts one by one on a hit and trial basis which casts doubt on his competency as a service engineer. I was present with him during his two visits and the way the person works is worst than a roadside mechanic. Also the company who is handling the service seems to be totally unprofessional as the engineer does not carry minimum spares with him based on the nature of complaint he received.

Also, the engineer has mentioned that the service charge he has taken from us is valid for only 1 month and he will charge the same again if I lodge a complaint after 1 month. I could not understand that why should I pay him the service charge again for an unresolved complaint even though it more than 1 month? It is the incompetency of the person that he could not resolve the complaint in 4 weeks time and after 4 visits. If I lodge a complaint for any other problem other than the above I can pay service charge but I won't pay any more service charge for this complaint.

I have written my above complaint to the e-mail ID [protected]@vgservice.in given by the call centre guy who has attended my complaint. So far I have not received any feed back from the concerned.

I request any company official who read this mail may please respond and initiate a speedy redressal of my complaint or I think I will have to move to the consumer court against the company for selling poor quality of product and poor after sales service.


M. P. Jose
Greater Noida
Mobile: [protected]
E-mail: [protected]@subros.com

I had purchased Electrolux double door refrigerator from Next Retail 4 years ago. I faced some minor cooling issues 5 months ago and so called the Videocon Customer Service for assistance. Since that time the issue stays unresolved with every week or two I have to call the service centre. The complaint no's are GUR[protected], GUR[protected], GUR[protected]

During the first service, they had taken by refrigerator to service centre stating that the problem will be fully resolved only if we take it to the workshop. I agreed to it but after that I have been facing problem continuously. I think that they changed the original parts of my refrigerator with duplicate one.

Even after my repeated complaints made by calling the Videocon Customer Service, I have not received a satisfactory response. When I informed the service engineer that why should I pay every month, he says the problem is with different parts of the refrigerator.

My question is, how can we have problem with different parts only after my first service?

I never had any issues with this refrigerator in last 4 years. After I sent the refrigerater to service centre for repair did I start having recurring problem.

Please suggest on suitable course of action. I am feeling cheated by service engineers.
It may not be a fault of the company but service engineers are doing this to make money out of it.

Hi,

This is to bring to your notice that, we had a problem with Electrolux Kelvinator drier door. Believing the company's service (Biggest mistake of mylife), I contacted them to get it repaired. I called the customer care and got an appointment fixed. The service technician(Wajid-) informed that the door had to be replaced.

He comes back after 4 days with a duplicate door and fixed to the washing machine. Collected 700/- (500 for 3x3" door and 200 service charge)for the door and didnt even give the receipt of the door informing that, the bill has to be generated once the issue is confirmed as resolved.

It wasn't working. We informed the same to the service technician who didnt bother to come-up and check. After 2 weeks, he didnt receive the call. Spoke to regional manager but of no use. 3/4 techs and senior tech have come and gone back staing that, they would come back next day, but its been 2 months and still the issue stands unresolved.

Dear Sir/Madam,
I purchased a Electrolux Microwave oven three years back from Military Canteen through my father in Law, who is a retd. Army Officer and now I am staying in Guwahati, Assam. Six months back the oven stop working (Not powered on). I wrote to Electolux asking for authorised dealer in Guwahati. Accordingly I took my oven to Harsa Electronics, NILOY, House No. 26, Near Hatigarh Charali, Guwahati-21, Phone - [protected], on 19/11/2009. They identified it as PCB Problem and handed it over to their technician Mr. Gautam on 25/11/2009.
After nearly 2 months they informed me that the oven is repaired and I brought it back after paying Rs. 750/-. I could not test it that day because their technician was not present. After bring back home, I found that the oven is not working and I informed them and asked them to send their technician for repair, but till now no response from them.
So sir, I request you to took into the matter and suggest.

I complained about my refrigerator to Videocon Service center which was not working. Santosh his mobile number is [protected] came from Tech services and attended it. He did something with refrigerator and took Rs. 1000/- from me. However, on very next day I found my refrigerator dead again. I called him his phone number but he didnt come again.

I lost my 1000/- rs without any reason. When I casually asked Santosh about his technical qualifications he said: he has not taken any technical qualifications from any institute.

Videocon is playing with customers. They are fooling people like any thing. If they cant give proper service and their people are foolling customers its better not buy their products.

I have ordered a Electrolux Micro Oven and my order no was =[protected] payment was already made through visa card on 29/12/2009 . In spite of giving the complaint no = 92891 , my product has not reached me yet. I feel I am cheated by the company as they took the money and did not delivered the goods.I request the consumer forum to take immediate action against the company Indiatimes so that no further customer is cheated.

There is no cooling in the lower portion of my Refrigerator for the last 3 weeks.I called up the call centre and gave a complaint on 24/12/2009 ref no:CHE [protected] ,there was some confusion regarding my address and they cancelled the complaint.Inspite of giving my mobile and landline nos the service dealer didnt take the effort to call and get the right address.
Again i called on 28/12/2009 to check the status of my complaint then only i was informed that the same has been cancelled due to confusion in address. So again i placed a 2nd complaint ref no:CHE [protected].The call centre guy gave me the contact nos of the Service Dealer after making couple of calls to him.Then i had to call the Service Dealer several times to attend to my problem.Finally the service guy Mr Eswaran from M/s Sri Golden Electronics came on 04/01/2010 and after inspection informed that one part called bi-metal has to be replaced and we also agreed for the rate.After couple of phone calls he finally came and fixed it on 07/01/2010.Unfortunately the same problem repeated the next day.Again i had to chase him several times on phone to rectify the same.He came on 11/01/2010 and after checking told that new bi-metal which fixed on the last visit was not compatible and told he will get another one to make the fridge working.Till date inspite of several phone calls he hasn't turned up for the replacement.
Its really a very sickening experience calling & following the service guys for 3 weeks to get rectified a small problem which occured in my fridge.Will the concerned officers kindly help me out.

I have got the compressor of my fridge Electrolux replaced during Warranty period throiugh authorised dealer of videcon as they are handling the services now . Replacement was done on time and i was charged for gas filling charges only and new copressor was provided to me .compressor stopped working in 7 months time and during that time my warranty had expired .
Service engineers frm videcon told me they will charge me for compressor ans gas filling approx 4800/- and no warranty for the new compressor . How can any new product not carry any warranty ?? and how can new compressor stop working in just 7 months .
no one frm videcon tried to listen to me , all were talikng in favour of dealer who had replaced the compressor ,
i hve got a new compressor frm open market which had given me 15 months replacement warranty and got it changed .cost accured approx same as given by videocon engineers .
but it had given me a lot of mental stress and dissatisfaction for which i demand a compensation frm videocon .

I purchased an Electrolux washing macine (Model No: EWS622OCG0, Serial No:[protected] on 8th November, 2008 with a 2 year warranty. (Please find photo of bill attached with this complaint). In November, 2009 the washing machine started leaking water even while washing as a result by the time the washing was done there was no water left in the tub.
After lodging a complaint at the Electrolux call center (Complaint number: KL69C09036), a representative from the company arrived promptly and said that the tub in the washing machine needs to be replaced. He said that he would arrange for the washing machine to be picked up from home and repaired.
However, till date even after repeated calls to the Electrolux call center (Phone number: [protected]) the washing machine is still unrepaired. As per the call center representative the required part cannot not be found.
I would request you to take up this matter and either ask the company (Electrolux) to repair the washing machine or arrange for a replacement washing machine.

Regards,
Sumit Das
Phone: [protected]

We are seriously facing problem in getting a good authorized service center to repair our washing machine. We got few numbers from search sites but they all are frauds. One person came and charged us with Rs. 1500 but the problem was not rectified and every time we call them they avoid our calls. We are planning to lodge a complaint against them. The service center name is Cool Techno services, #590, 17th A cross, 1st block Rajajinagar bangalore and never contact this number - [protected] (Dilip) is the name of the service person to visited us.

We will never recomond this product to our friends.