Electrolux India Complaints & Reviews

i am a user of washing machine (electrolux) but it is not working properly and its cover of the sppining part is broken since i have registered a complaint to the local dealer he is till now not able to give the proper response towards it and only he is doing that misleading us by which we are facing alot of problem. and decided now that neither we and nor from our relatives or any person whom we know and they ask any suggestion for the equipments to buy we are certainly not gonna recommend anymore for this brand, and now we are going to move to the consumer forum for the same.
the local dealer's details is as below :..
please donot have any concern or ask about the proper assistance about the product strictly to him then you decide should it be bought or not from there.

the address:

Dealer's name: Mr. Akhilesh Kumar

Shop Name & Address : UTSAV ELECTRONICS, RANCHI ROAD, BIHAR SHARIF, NALANDA

This is to bring to your notice that our split AC of Model No. <EAS19CRDDM> and serial no. <[protected]-5100229> was bought on 17.08.2005 by "Murli Manohar Musical Store, City Center, Bokaro steel City, Jharkhand". The AC is not cooling according to the temperature shown in the remote and most of the times it doesn't cool only. And moreover the fan above is making a loud noise while we switch on the AC. The compressor was recently replaced but this problem is just not getting solved as none of the authorised service centers have turned out to be helpful. So kindly look on the matter and try contacting.

Dear Sir,
I have a Electrolux Micro Owen in the warranty period. I have logged complian in the call Centre[protected]with reference complian id Num ASA971103 with my cell num:[protected] on 11th of july i.e on saturday. Till Date no body have attended the call. I have many times called call centre they have given me the service centre Cell num ([protected]). On 14th i have called the service cetre named as Reliable Services.(Durgapur Benna city) they adviced that it will be attended within 2or 3 days but till date no one have attended the call and i am desperately writing to all of you finding no more options as a customer.

Request you to look inthis matter!!!

My Electrolux Kelvinator Refridegrator is not working from one month before.Yesterday I asked one local service engineer to rectify the problem.Eventhough he identified and replaced the spoiled OLP still he said the compressor is not functioning.so, for changing compressor he told me that he will charge Rs.2800 including service charge.

My question is. Is it worthful for me to spend this much amount for this type service?

and How long my fridege can run without the this type of problem?

I am surprized how the support cell works????
even god can not help
I am starving for cold water and taking help from Neighbours.
Registird so many complaints on email, to company's rep like Daljit, Arun Rawat & Harish Dhimri (Business Manager)

Is their any body how can help me out??
Rgds
Rahul Chauhan
[protected]


"Re: Refrigerator not working complaint no GUR[protected] Inbox
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Rahul Chauhan to customercare
show details Jul 6 (4 days ago)

Dear
new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.


Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.
Rgds
Rahul Chauhan
House no- 458/7-B,
Faridabad
[protected]



On 6/29/09, customercare <[protected]@vgmail.in> wrote:


Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================







--
THANKS AND REGARDS
RAHUL CHAUHAN


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customercare to me
show details Jul 7 (3 days ago)



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]

- Show quoted text -


Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================







--
THANKS AND REGARDS
RAHUL CHAUHAN



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Rahul Chauhan to customercare
show details Jul 7 (3 days ago)

dr
at your service center there is no new compresser?????
What shall I do??
Shall I go through consumer forum or through media or scrap this frige???

This is very amazing I am striving from last 10 days but my fridge is not working
What shall I do??
- Show quoted text -



On 7/7/09, customercare <[protected]@vgmail.in> wrote:


Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]



Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================







--
THANKS AND REGARDS
RAHUL CHAUHAN




--
THANKS AND REGARDS
RAHUL CHAUHAN


Reply Forward





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customercare to me
show details Jul 8 (2 days ago)



Dear Customer,



We deeply regret for the Inconvenience caused to you.



We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.



We respect your patience.



Please grant us some time so that we can do the needful at the earliest.



Thanks & Regards

Daljeet Singh

Customer Service Team








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Tuesday, July 07, 2009 7:22 PM

- Show quoted text -

To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]

- Show quoted text -


dr

at your service center there is no new compresser?????

What shall I do??
Shall I go through consumer forum or through media or scrap this frige???



This is very amazing I am striving from last 10 days but my fridge is not working

What shall I do??





On 7/7/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]



Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================






--
THANKS AND REGARDS
RAHUL CHAUHAN




--
THANKS AND REGARDS
RAHUL CHAUHAN



Reply Forward Invite customercare to Gmail





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Rahul Chauhan to customercare
show details 10:59 am (3.5 hours ago)

STILL COMPALINT IS OPEN ??????????????
gIVE ME ALTERNATE OPTION OR CONTACT DETAILS OF YOUR COMPANY'S M.D.
- Show quoted text -




On 7/8/09, customercare <[protected]@vgmail.in> wrote:


Dear Customer,



We deeply regret for the Inconvenience caused to you.



We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.



We respect your patience.



Please grant us some time so that we can do the needful at the earliest.



Thanks & Regards

Daljeet Singh

Customer Service Team








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Tuesday, July 07, 2009 7:22 PM


To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]




dr

at your service center there is no new compresser?????

What shall I do??
Shall I go through consumer forum or through media or scrap this frige???



This is very amazing I am striving from last 10 days but my fridge is not working

What shall I do??





On 7/7/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]



Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure."

I purchased a DFF44 double door model electrolux refrigerator about 4 years ago. A few months back, its cooling levels dropped down considerably. I realised that this may have been because the plastic tube on the edges of the door frame had worn out. Around mid May 2009, I registered 2 complaints with Electrolux customer care helpline no.[protected]

1. to replace the tube
2. to remove dents and repaint door

I was given a complaint number mum[protected].
Within 2 days an electrician named Mr. Azim came to meet me. At just a glance he told me that the door would have to be taken to service station for the tube to be replaced. Knowing that there would be untoward delays in completing repair jobs, I asked for a replacement door so that my refrigerator could continue to function. To which the technician agreed and promised he would come with it the next day. As service charge, he took Rs. 400 from me. I have not received a call or seen him ever since. Meanwhile, I called the customer care number once again asking them to take stock of the situation and the reply I recieved was that their records stated that the complaint was resovled. I was shocked. They registered a fresh complaint no. mum[protected]. After making several calls, Azim informed me that Mr. Shamin and Mehraj Sheikh who were in charge of that particular service centre were responsible for the delay. When I spoke to Mr. Shamin Sheikh he gave me excuses saying that the replacement door was still to arrive from the company, the painter had gone on leave and so on. Whom do I hold responsible for this grevious act of irresponsibility and grave negligence. Such a reputed company like Electrolux, taking customers for a ride is unthinkable. It is indeed a shame. If my complaint is not resolved within the next 48 hours, I will go to any extent to defame Electrolux's reputed name. So please beware and take appropriate action as well to book the culprits.

cynthia pinto
ph: [protected]
[protected]@hotmail.com

I have purchased electrolux refrigerator (double door ).@ year[protected].i faced problem in year 2004
of cooling many times. i made complaint to service centre ., some electronic pcb was changed and
i paid them nearly Rs3500/-. same problem i faced in year 2007, 2nd time electronic pcb was replaced and charged Rs 3500/-.
Now a days i am facing same problem of cooling.but service people are saying . they are no more engaged with electolux company, as it is takeover by videocon.still they tried to solve my problem.but no use they gave me toll free no [protected] . but always that number is busy or say ringing engage tone.
I seek help...

Dear Sir,
I purchased Electrolux refrigerator model no.DFF-44 in May 2005.It was working fine till 10 days back when suddenly it stopped cooling. After lodging complaint with the Customer Care twice, the complaint was attended and we were told that the Heater Fan has to replaced.However more than 10 days have passed but no one in the company is bothered to rectify the problem immediately.we request the management of electrolux to kindly take note of this problem and solve

From

Vineet Gupta
C-4/1, River Bank Colony,
Lucknow- 226018
Uttar Pradesh(India)

I purchased your 310 ltr double door frost free refrigerator Model No.BR37WD1/LID around four years back.The problem with your product is that the freezer works well but the main part shows no cooling. This complaint has been lodged to your local service centre(at Sonipat, Haryana)but its of no use.We are fed up with the product as well as your service centers.Now the referigerator has become nothing more than an almirah. Your well qualified service engineers are fooling us since last 60 days, they are not even able to detect the problem.After many phone calls they come and every time change one or the other part but yield no result.Initially freezer was working but ever since your so called efficient mechanic came for the repair, the freezer has also stopped working.
Everytime we talk to the local service centre he has one or the other excuse.When finally we could not control and had an argument with him, he reported the headoffice that customer denied the repair work.
Do we expect such low quality servicing from such huge brands?
When your experts couldnt fix the problem tell me where should I go?
Should I expect an early and effective response from you after this complaint?

We had purchased this Electroloux Kelvinator Refrigerator in May'04 from a reputed dealer in Sarojini Nagar, New Delhi, with a 1+4 year warranty.1Year-complete warrnty, 4years Compressor warranty.

The product worked quite well till around May'2006, when the first issue started, there was some component which had gone faulty and needed replacement(Out of warranty).
We spent around Rs 2000/- on the same and it continued to work well.
But again there were some issues where in there was no ice formation in the freezer, this time gas was filled and it worked for a day and now the service center people said the filter needs a replacement and that was done, again spending around Rs[protected]/-.

After just 20-30days again the fridge stopped cooling and this time they checked it and said Cooling Coil needs replacement, in the scorching heat of May-June '08 the fridge was taken away for 5days and now the fridge in workign condition.
Another year gone and this time again cooling is not there, and the service center people say the cooling coil has gone bad which requires to be replaced at the service center.

Now the main concern is Electrolux Kelvinator does not have their own support or center, secondly this service center by the name of Pearl Home located in Dabri, Delhi is owned by Videocon who provides service for refrigerators of different companies.
First of all this Pearl Home is not using standard quality products due to which so many issues, I have almost spent close to eight to ten thousand rupees on after sales issues and the fridge is just into its 5th year.

We had a Kelvinator Gem which worked for over 25years without any problems, in its life cylce only once the gas was refilled, and that quality and trust forced us to buy anothr kelvinator.

What can we do to get this company to be held liable for all the mental and physical trauma that we have undergone?

I am looking for help from Consumer Forum.

Thanks & Regards
Anup Anand
[protected]/[protected]

To The Electrolux

It is a matter of great regret that in spite of Calling and sending several E-mails to your company you have not bothered to reply on a customer complain.

I Purchased an Electrolux double door Refrigerator form Next Retail Shop, Sikar Road, Jaipur on 05-17-09 vide bill no 9804, has not been working satisfactorily. Immediately after 2/3 days it was purchased it was attended once for service .Again after several reminders it was attended 2nd time by your third party service agency. They could do nothing and declared that the product is ok. We complained immediately after the same repair that the Fridge was not performing satisfactorily and the service technician came after 2 days for the third time but could not do any thing. as It is having several defects on I want that this product must be replace as soon as possible.

I have purchased Electrolux Elite Washing Machine in 2001. The machine's washing and spinning drum maintanence has been done once in 2007 by an Electrolux Service Engineer. The machine's washing machines and water regulator nob is not working at present. It seems to be the worst machine I have purchased as it gives problems off and on. I am unable to find Electrolux service Centre in Chandigarh personally and it is not even listed in any website. Still I have sent a mail regarding the machine on[protected] on Electrolux company's international email ID, "[protected]@electrolux.se" but nothing has been done so far.

You are requested to ask the company to send your service Engineer immediately for the washing machine maintainence.

hi this is vishal.i leave in faridabad(haryana)i want to complain against electrolux friz.we are having electrolux friz.we purchased that friz from bagga electronic in N.I.T Faridabad...the concern is that friz is not working.that had been happened five times in a month but no body is listening us.so i want to replace it as soon as poosible.it will be great pleasure i[censored] will be revert back.


MBL:--[protected]

I have Electrolux washing machine - Spa model about eight years old. I need to get the gasket replaced and also the spin cycle does not work. My problem is that the service centre does not respond to my complaint - no service engineer is sent. Also, these days there is no one anwering the calls. Therefore, I would request the address and phone number of another service centre of Electrolux in Bangalore.

I purchased two high end appliances from this store; 1 - a Miele dishwasher and 2 - a Electrolux Refrigerator. After waiting for delivery like I was waiting for cable installation; between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running late, of course it never occurred to them to call me to let me know they were running...

My electrolux refrigerator is a new one bought on 8/7/2008. It started to malfuction, thai is, it totally stopped cooling, in May, 2009. I complained about the problem to the local service centre and got the problem fixed after about two week's repeated request. Again the same problem started after a week. I again contacted the service centre but to my utter disappointment my complain has not been attended till date. Should such a faulty product be sold in our market ? Down with this company.

i purchased i freeze modal primium DFF 44 from Nasavri -gujrat Desai & com before 3 years, , , , , , , now on last month their was cooling problem and some noise came from freeze so we lodge complain to M/s Desai & com and they came and told that our heater was failed, so they told that they booked order to com and when com sent heater then they will put, after some days we phone when our heater will come then they told that in your comp their shortage of parts and it will take time, after 25 days, from J.H, Care Mr Hiteshbhai came and change heater and we demand for bill for 4500 which we paid then they hesitate and after we told we paid after you will give bill to us, then they gave bill and told if tomorrow heater will again failed then they will not responsible. at that time i told them ke why heater looks like old one, heater was looks like so old, like they took it from another old freeze, then they don't agree they changed heater on 8-5-2009 and we again complain on 12 th their was no cooling in it and body become so hot, , , , , then they came and told that their was fault in p.c box, and i again told them that this is old one, pl give me phone number of head office pan they don't gave me number and talked so so ruff and i took head office number from another way and i talked with MR, Valjibhai that what happened and he told that hiteshbhai will come and do need ful, they came and i told that you put old one parts then he told that i have so many parts and i have 12 months old stocks so i put that 12 months old stock so it looks old and at same time j asked mr Valji bhai on phone and he told that i have 5 years old stocks in my show room so i took that parts so it looks old, , , , , , , , , so i told that hitesh bhai told it si one year old stock, you told it is 5 years old stock and f rom Desai & com they told that they put order to the company and company sent part on that day only, who is right??????????????company sent it after order and it take 25 days then who is right??????????? all three have different answer for same things. then j asked for company's number and add but then they told that we took our old part and we will give you your money back. today they went but they will come on monday on[protected] and they agree to take their old part and give me money back, its prove that they change old heater in my freeze.they take full amount of new part and change old one. then they told that you have to put order to company direct and we don't know and tell you that when company will send heater to you, it will take time of 3-4 months also, , , , , , , then you are suffer.
if you sale freeze then you have to send all the parts to shops and sales department, in this hot summer your client was suffer and they don;t trust in your name and product again in future. if my problem is not solve then i have to take action through gharak suraksha, and if you don't take any action on this i will complain then after one week i lodge complain in grahak surksha, , , , , , , , , , , , ,

thank you, , , , ,

from MRS, Nina.M, .Desai,
23, Sharadhha, [censored]al society,
Jalalpore Road,
Navsari-396445
Gujrat-
phone[protected]
mobile[protected] and[protected]

I had purchased Electrolux 1 ton Air Conditioner on 25 May 2008 from POPULAR TRADERS(Dombivli).The piece is not working properly since purchased.We complaint narly 6-7 times in a year.People from service centre(Kalyan) used to visit on complaint after 4-5 days.They used to do some work n temperorary Ac used to work for 15-20 days again it sed to come in same condition.They have changed Fan of Ac once, once they told there is leakage of gas, etc problems n temporary used to sort out that.But now my warranty period has expiry before 10 days and again there is problem of gas (Coke) Suction value leake told by there people but they r charging now 3050 Rs. due to expiry of warranty Period.After many argments now they are ready to do it in 1500 rupees. But i want replacement of old piece in new one.Please try to solve my problem.If any one can help me to try to find solution on this problem please mail me on mahesh.[protected]@atosorigin.com or on my sister email id([protected]@yahoo.co.in).I will be highly obliged if someone helps me out.
Thanks in Advance
Mahesh

To The Electrolux

It is a matter of great regret that in spite of calling your customer care as well as sending several E-mails to your company you have not bothered to reply on a customer complain. Finally, I have issued a notice to the dealer and if I don’t receive right attention I shall go legal way while Your Company shall also be made a party. I reproduce below the notice sent to the dealer for your reference.

FINAL NOTICE
DATE: 06/JUNE/2009

From
Sajnay Suri
3Z, Chitra Gupta Road, Opposite Pahar Ganj Police Station,
MOB: [protected]
New Delhi-110055

To
Gandhi Electronics co.
8706, D.B. Gupta Road,
Paharganj, New Delhi

This is to bring to your notice that ever since the Electrolux Refrigerator Frost Free was purchased from your showroom on 23/July/20068 vide bill no 4702, has not been working satisfactorily. The bottom of the area not doing the cooling properly. Since the couple of months try to contact your customer care centre as well as your corporate office at Guragaon.

• This is the final notice served on you so that you should be sending your representitive or contact with me as above mentioned mobile number with in 7 days from issue of this letter failing which we shall be constrained to report the matter to:-
• Consumer forum for redressal
• Action against your organization for selling under rated goods to the appropriate law enforcing authority.
• Publishing the matter in the press.
• We shall not be held responsible for any consequent damage arising out of the same.

SANJAY SURI

Sub. Unsatisfactory Servicing of Electrolux refrigerator service center.

Ref. Electrolux refrigerator e 285 ff dlpm ar (aub red 275 l ) Purchased from Srinagar Kashmir

Dear Sir,

We have purchased Electrolux refrigerator e285ff model / chasis noo :reg no : pnc[protected] from MS Gojwari & co, Hari Singh High Steet on 4th may 2007

because of of its worldwide name and goodwill.

1. Within 1 month of purchase that is May 07 it was first giving troublesome noise and we called for servicing. The service engineer made a wrong diagnosis

and opened timer and said this is not working ... but that was fine

Then another service engineer came and didnt again diagnose the problem AND SAID THE GAS HAS FINISHED which acually again was not the problem

Of and on there were technicians coming and making wrong diagnosis just hit and trial but no go . Finally they themselves said that there was a

manufacturing defect in the fridge (Some internal pipe problems due to which the fridge didnt work well and asked us to return the fridge back so that this

can be replaced free of charge as this was a manufacturing defect.


We sent the fridge to there workshop paying an addtional transport allowance for servicing. And in collection memo it was written “Internal gas pipe

problem ”.


Your sevice centre representative Mr. Vinod mobile number ([protected]) on asking him about status he asked us to send the fridge back to the dealer so that

this will be rplaced. No he is asking us to pay the depriciation amount of 20% for the fridge which never worked. We asked him to give us a the corporate

office number refused to give the number saying he doesnt have it . Further more that executive started shouting on us and was very rude on call .

The Warranty over the product is still active because the complaint is not yet resolved.

We are really fedup by purchasing refrigerator from a well known company like Electrolux. Your Service center is delaying unnecessary to complete the

Warranty period. The service center is giving trouble to us for several times. and now we are asked to pay the addtional amount.

Please do the needful at the earliest and replace the fridge at no extra cost.We are regular buyers of your company and have n number of products from

electrolux but because of this poor servcie and behaviour of the staff i might think of going to any other company rather than electrolux.


Regards


Asif-
C/o Khurshid Ahmed Bhat
Ex.Commissioner Secretary Law -
Govt of Jammu & Kashmir
Nahvi House, Brein, Srinagar,
Kashmir - 191121- Cell phone no : [protected] / [protected]/ [protected]
Email : [protected]@yahoo.com; [protected]@yahoo.co.in