Electrolux India Complaints & Reviews

Hi,

I bought one Electrolux AC [18SCRD A1 1.5 Ton Split. SL No: 6277/3612] from Great Eastern on 24/01/2008. Recently I have complained for “NOT COOLING” properly. Now that problem is resolved after restoring gas yesterday. But the root cause of this problem is the installation of my AC is not proper & because of that gas was leaking. I had a good faith on Electrolux & I could not expect this kind of problem from Electrolux Company. I have paid 1600 rupees to resolve this problem. The service man from Electrolux mentioned “Gas Leaking” problem may re-occur again because the installation is not correct.

So, today again I logged another complain [Complain Number: KLA9804000] for reinstallation of my AC. Please look this matter urgently.

It is not possible for a customer to know whether the installation of AC is correct or wrong. Company should be responsible for that. I am very disheartened to know that the installation of my AC is not proper. If I recall correctly, one person from Electrolux came to our house to check whether the installation & everything is proper or wrong. He did not mention anything at that time.

Request you again to check this problem & resolve it ASAP.

Waiting for your reply,

Bhaskar Ghosh
Tata Consultancy Services
Plot C, Block EP,
Salt Lake Electronics Complex
Kolkata - 700091, West Bengal
India
Ph:[protected]
Cell:- 91 [protected]
Mailto: bhaskar1.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________

M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax :[protected]/98
M O S T U R G E N T

Sub : Replacement of Refrigerator ( Electrolux 245 Ltr. chasis no 51503843, Double Door )

Dear Sir,


I am Rajesh Agarwal, purchased a 245 ltr Electrolux refrigerator, chasis no 51503843, from M/S Bhatia
refrigeration on[protected]. This fridge has given us trouble all the time and so your agent Bhatia Referigeration by not helping us. Bhatia refrigeration has already replaced the compressor 2 times but problem is persisting .Every time we used to send the refrigerator there, they always kept it for many days and charged us for spare part and carriage expenses. The details of which are mentioned as below.

Fridge was purchased on 20.6.2005

1st complaint was lodged on 22.02.2007 and delivered the fridge to Bhatia refrigeration .they charged 850 for gas refilling + carriage expenses and gave fridge back on 26.02.2007

Only after 2 days, on 28.02.2007 fridge was again sent for repair and they gave us on 6.3.2007 after 8 days and they charged us carriage expenses . They claimed that they replaced compressor as it was defected .

On 27.06.2007, fridge was again sent to them because of same problem and they again charged 1000 rupees for gas filling and carriage expenses.

On 13.07.2007, fridge was giving same problem and delivered to them, of which they didn’t do anything but showed us a piece of ice n said that it was working but it didn’t work even for a day at home. They again charged us carriage expenses.

On 21.12.2007, fridge was delivered to them with same problem but they didn’t do anything and kept the fridge for a month and charged us 1150 rupees (for condenser and drier) and carriage expenses.

As per me, they have done nothing during this visits but only misleaded us and looted us in the name of gas and other technical things which I m not aware . Every time we took the fridge there we had to pay expenses related to transport. They had used all the way by charging us for gas etc..So that we couldn’t turn back to them for complaint. They have given very poor service which is big shame for company as well.

As I have already been suffered a lot from this referigerator. FYI I have paid gas filling charges 3 times n and carriage expenses everytime. For me it is like humiliation dealing with your agent (Bhatia refrigeration ) and your product. Everytime we went there with the same cooling problem, they did nothing but it has cost us 1000 rupees and carriage expenses. I hope u can now very well understand how tough it is to live without a fridge in this summer. Your product has not turned upto the expectation as it has been troubling us from the very beginning .

Now yesterday again i have sent the fridge to M/s Bhatia Referigeration for same problem but they are saying that gas is leaked again and need to refill the gas again.

I would request you to look into this matter urgently and get this defected fridge replaced immediately otherwise I will have to turn nowhere but to consumer court.

Hoping for a prompt reply.


Rajesh Agarwal
[protected]
[protected]

We are facing lot of problems in this peak summer. The cooling is very very poor even the freezer is not giving ice. What is this. Moreover, we are unable to contact any authorized dealer in our area. The person on whom we had purchased the fridge is behaving without any responsibility, (BAGGA ELECTRONICS, NIT 5, FARIDABAD).We had the proper receipt on purchase and if nothing is done we have to go to the consumer court to get justice. Please arrange to send us the right person immediately.

Just printing our complaint is not enough on this email. I want my fridge to be ok, that's all to say.

I purchased the high end french door refrigerator model D[protected] on April 23, 2009. I have had two service calls due to ice spitting out when whole iced nd not crushed is activated. The ice fragments go all over the floor. Electrolux states that this is normal and the solution is to put a small rug in front of the unit. I paid over $3, 500 USD for this unit. My previous $600 unit performed better. I would not recommend this unit to anyone. Today, when I complained again and asked to be transferred to the Customer Satisfaction Survey, the customer service person hung up on me. I purchased the extended warranty on the unit. I guess that the solution is to have someone on a monthly basis come out to check the unit as the manufacturer is charged for the service call.

Dear sir,

This is to inform you that undersigned purchased a Electrolux Kelvinator WASHY TALKY washing machine model no. 760FXZWT sl.no.23200276 vide Invoice- cum challan no.490/ 02-03 dated 30.11.02 from BOMBAY AGENCIES, BENACHITY, DURGAPUR-13, WEST BENGAL .

The said machine while washing it stopped suddenly in the month of march-09.I approached the BOMBAY AGENCIES and they gave me a phone no. But there was no response.Afterwards I got a number [protected] and contacted them on 08.6.09 and some person visited our house and said that some parts are unservicable and it is to be procured. Still ther is no favourable reply from that end.

I am 63 years of age nd undergone Bypass Surgery on 30.6.09. and my wife also aged. Without machine we feel uneasy in day to day life.

So, Sir, it is requested to look into the matter sympathetically

Thanking you.

Yours faithfully.

KALYAN KUMAR BISWAS,
TR-144, ABL TOWNSHIP,
DURGAPUR-6, WEST BENGAL .
PIN- 713206.
E-mail: kalyan.[protected]@gmail.com
Contact no. [protected].

i am a user of washing machine (electrolux) but it is not working properly and its cover of the sppining part is broken since i have registered a complaint to the local dealer he is till now not able to give the proper response towards it and only he is doing that misleading us by which we are facing alot of problem. and decided now that neither we and nor from our relatives or any person whom we know and they ask any suggestion for the equipments to buy we are certainly not gonna recommend anymore for this brand, and now we are going to move to the consumer forum for the same.
the local dealer's details is as below :..
please donot have any concern or ask about the proper assistance about the product strictly to him then you decide should it be bought or not from there.

the address:

Dealer's name: Mr. Akhilesh Kumar

Shop Name & Address : UTSAV ELECTRONICS, RANCHI ROAD, BIHAR SHARIF, NALANDA

This is to bring to your notice that our split AC of Model No. <EAS19CRDDM> and serial no. <[protected]-5100229> was bought on 17.08.2005 by "Murli Manohar Musical Store, City Center, Bokaro steel City, Jharkhand". The AC is not cooling according to the temperature shown in the remote and most of the times it doesn't cool only. And moreover the fan above is making a loud noise while we switch on the AC. The compressor was recently replaced but this problem is just not getting solved as none of the authorised service centers have turned out to be helpful. So kindly look on the matter and try contacting.

Dear Sir,
I have a Electrolux Micro Owen in the warranty period. I have logged complian in the call Centre[protected]with reference complian id Num ASA971103 with my cell num:[protected] on 11th of july i.e on saturday. Till Date no body have attended the call. I have many times called call centre they have given me the service centre Cell num ([protected]). On 14th i have called the service cetre named as Reliable Services.(Durgapur Benna city) they adviced that it will be attended within 2or 3 days but till date no one have attended the call and i am desperately writing to all of you finding no more options as a customer.

Request you to look inthis matter!!!

My Electrolux Kelvinator Refridegrator is not working from one month before.Yesterday I asked one local service engineer to rectify the problem.Eventhough he identified and replaced the spoiled OLP still he said the compressor is not functioning.so, for changing compressor he told me that he will charge Rs.2800 including service charge.

My question is. Is it worthful for me to spend this much amount for this type service?

and How long my fridege can run without the this type of problem?

I am surprized how the support cell works????
even god can not help
I am starving for cold water and taking help from Neighbours.
Registird so many complaints on email, to company's rep like Daljit, Arun Rawat & Harish Dhimri (Business Manager)

Is their any body how can help me out??
Rgds
Rahul Chauhan
[protected]


"Re: Refrigerator not working complaint no GUR[protected] Inbox
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Rahul Chauhan to customercare
show details Jul 6 (4 days ago)

Dear
new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.


Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.
Rgds
Rahul Chauhan
House no- 458/7-B,
Faridabad
[protected]



On 6/29/09, customercare <[protected]@vgmail.in> wrote:


Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================







--
THANKS AND REGARDS
RAHUL CHAUHAN


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customercare to me
show details Jul 7 (3 days ago)



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]

- Show quoted text -


Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================







--
THANKS AND REGARDS
RAHUL CHAUHAN



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Rahul Chauhan to customercare
show details Jul 7 (3 days ago)

dr
at your service center there is no new compresser?????
What shall I do??
Shall I go through consumer forum or through media or scrap this frige???

This is very amazing I am striving from last 10 days but my fridge is not working
What shall I do??
- Show quoted text -



On 7/7/09, customercare <[protected]@vgmail.in> wrote:


Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]



Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================







--
THANKS AND REGARDS
RAHUL CHAUHAN




--
THANKS AND REGARDS
RAHUL CHAUHAN


Reply Forward





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customercare to me
show details Jul 8 (2 days ago)



Dear Customer,



We deeply regret for the Inconvenience caused to you.



We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.



We respect your patience.



Please grant us some time so that we can do the needful at the earliest.



Thanks & Regards

Daljeet Singh

Customer Service Team








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Tuesday, July 07, 2009 7:22 PM

- Show quoted text -

To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]

- Show quoted text -


dr

at your service center there is no new compresser?????

What shall I do??
Shall I go through consumer forum or through media or scrap this frige???



This is very amazing I am striving from last 10 days but my fridge is not working

What shall I do??





On 7/7/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]



Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure.

========================================================================






--
THANKS AND REGARDS
RAHUL CHAUHAN




--
THANKS AND REGARDS
RAHUL CHAUHAN



Reply Forward Invite customercare to Gmail





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Rahul Chauhan to customercare
show details 10:59 am (3.5 hours ago)

STILL COMPALINT IS OPEN ??????????????
gIVE ME ALTERNATE OPTION OR CONTACT DETAILS OF YOUR COMPANY'S M.D.
- Show quoted text -




On 7/8/09, customercare <[protected]@vgmail.in> wrote:


Dear Customer,



We deeply regret for the Inconvenience caused to you.



We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.



We respect your patience.



Please grant us some time so that we can do the needful at the earliest.



Thanks & Regards

Daljeet Singh

Customer Service Team








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Tuesday, July 07, 2009 7:22 PM


To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]




dr

at your service center there is no new compresser?????

What shall I do??
Shall I go through consumer forum or through media or scrap this frige???



This is very amazing I am striving from last 10 days but my fridge is not working

What shall I do??





On 7/7/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We Deeply Regret the Inconvience Rendered By our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Manager Would Definitely get back to you At the earliest.



With Regards
Divanshu Sahdev

Customer Service Team
Email: [protected]@vgmail.in








[protected][protected][protected][protected]

From: Rahul Chauhan [mailto:[protected]@gmail.com]
Sent: Monday, July 06, 2009 9:38 AM
To: customercare
Subject: Re: Refrigerator not working complaint no GUR[protected]



Dear

new compresser has been fitted on 04.07.09 but on 05.07.09 again same complaint has been reported.





Kindly send your team on today to solve the problem, if the problem will not solve in right time I will be going to CONSUMER FORUM, treat is as legal notice.

Rgds

Rahul Chauhan

House no- 458/7-B,

Faridabad

[protected]





On 6/29/09, customercare <[protected]@vgmail.in> wrote:



Dear Customer,


Your complaint has been registered with the complaint no GUR[protected].

We will make sure that our engineer visits at your place at the earliest.

Thanks & Regards,
Daljeet Singh
Customer Service Dept.
Videocon Industries Ltd




-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 28, 2009 6:22 PM
To: [protected]@vgmail.in
Subject: Refrigerator not working

A new Customer Services document has been sent to you from the Lotus Notes
Database 'Customer Services'.
You should reply to the customer and not to Customer Services. The customer
is Rahul Chauhan
with email addresse ( reply to this addresse) [protected]@gmail.com


Country: India
Topic: Customer Service
First name: Rahul
Last name: Chauhan
email: [protected]@gmail.com
Message Title: Refrigerator not working

Dear Sir/Madam,
I have purchased one refrigerator on 24.04.07 having serial no sr no
70701908 and pnc no 92504033 Modal no ER180L having capacity of 172 lts.
On 27.06.09 suddenly cooling stopped and compresser heated.
Also I am using voltage regulator for getting recommanded voltage.
Kindly look into the matter and resolve the concern with in time.

My address is
Rahul Chauhan
3rd floor,
House n0- 458/7B
Sector- 7, Block -B
faridabad,
Haryana
Mob no :- [protected]

Rgds
Rahul Chauhan
========================================================================

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. If you
are not the intended recipient:
(a) contact the sender and delete all copies,
(b) do not read, print, retain, copy or disseminate this message or any
part of it. Any such unauthorized use may be unlawful.

If the message has been transmitted over public networks it may be corrupt
as Internet communication is not secure."

I purchased a DFF44 double door model electrolux refrigerator about 4 years ago. A few months back, its cooling levels dropped down considerably. I realised that this may have been because the plastic tube on the edges of the door frame had worn out. Around mid May 2009, I registered 2 complaints with Electrolux customer care helpline no.[protected]

1. to replace the tube
2. to remove dents and repaint door

I was given a complaint number mum[protected].
Within 2 days an electrician named Mr. Azim came to meet me. At just a glance he told me that the door would have to be taken to service station for the tube to be replaced. Knowing that there would be untoward delays in completing repair jobs, I asked for a replacement door so that my refrigerator could continue to function. To which the technician agreed and promised he would come with it the next day. As service charge, he took Rs. 400 from me. I have not received a call or seen him ever since. Meanwhile, I called the customer care number once again asking them to take stock of the situation and the reply I recieved was that their records stated that the complaint was resovled. I was shocked. They registered a fresh complaint no. mum[protected]. After making several calls, Azim informed me that Mr. Shamin and Mehraj Sheikh who were in charge of that particular service centre were responsible for the delay. When I spoke to Mr. Shamin Sheikh he gave me excuses saying that the replacement door was still to arrive from the company, the painter had gone on leave and so on. Whom do I hold responsible for this grevious act of irresponsibility and grave negligence. Such a reputed company like Electrolux, taking customers for a ride is unthinkable. It is indeed a shame. If my complaint is not resolved within the next 48 hours, I will go to any extent to defame Electrolux's reputed name. So please beware and take appropriate action as well to book the culprits.

cynthia pinto
ph: [protected]
[protected]@hotmail.com

I have purchased electrolux refrigerator (double door ).@ year[protected].i faced problem in year 2004
of cooling many times. i made complaint to service centre ., some electronic pcb was changed and
i paid them nearly Rs3500/-. same problem i faced in year 2007, 2nd time electronic pcb was replaced and charged Rs 3500/-.
Now a days i am facing same problem of cooling.but service people are saying . they are no more engaged with electolux company, as it is takeover by videocon.still they tried to solve my problem.but no use they gave me toll free no [protected] . but always that number is busy or say ringing engage tone.
I seek help...

Dear Sir,
I purchased Electrolux refrigerator model no.DFF-44 in May 2005.It was working fine till 10 days back when suddenly it stopped cooling. After lodging complaint with the Customer Care twice, the complaint was attended and we were told that the Heater Fan has to replaced.However more than 10 days have passed but no one in the company is bothered to rectify the problem immediately.we request the management of electrolux to kindly take note of this problem and solve

From

Vineet Gupta
C-4/1, River Bank Colony,
Lucknow- 226018
Uttar Pradesh(India)

I purchased your 310 ltr double door frost free refrigerator Model No.BR37WD1/LID around four years back.The problem with your product is that the freezer works well but the main part shows no cooling. This complaint has been lodged to your local service centre(at Sonipat, Haryana)but its of no use.We are fed up with the product as well as your service centers.Now the referigerator has become nothing more than an almirah. Your well qualified service engineers are fooling us since last 60 days, they are not even able to detect the problem.After many phone calls they come and every time change one or the other part but yield no result.Initially freezer was working but ever since your so called efficient mechanic came for the repair, the freezer has also stopped working.
Everytime we talk to the local service centre he has one or the other excuse.When finally we could not control and had an argument with him, he reported the headoffice that customer denied the repair work.
Do we expect such low quality servicing from such huge brands?
When your experts couldnt fix the problem tell me where should I go?
Should I expect an early and effective response from you after this complaint?

We had purchased this Electroloux Kelvinator Refrigerator in May'04 from a reputed dealer in Sarojini Nagar, New Delhi, with a 1+4 year warranty.1Year-complete warrnty, 4years Compressor warranty.

The product worked quite well till around May'2006, when the first issue started, there was some component which had gone faulty and needed replacement(Out of warranty).
We spent around Rs 2000/- on the same and it continued to work well.
But again there were some issues where in there was no ice formation in the freezer, this time gas was filled and it worked for a day and now the service center people said the filter needs a replacement and that was done, again spending around Rs[protected]/-.

After just 20-30days again the fridge stopped cooling and this time they checked it and said Cooling Coil needs replacement, in the scorching heat of May-June '08 the fridge was taken away for 5days and now the fridge in workign condition.
Another year gone and this time again cooling is not there, and the service center people say the cooling coil has gone bad which requires to be replaced at the service center.

Now the main concern is Electrolux Kelvinator does not have their own support or center, secondly this service center by the name of Pearl Home located in Dabri, Delhi is owned by Videocon who provides service for refrigerators of different companies.
First of all this Pearl Home is not using standard quality products due to which so many issues, I have almost spent close to eight to ten thousand rupees on after sales issues and the fridge is just into its 5th year.

We had a Kelvinator Gem which worked for over 25years without any problems, in its life cylce only once the gas was refilled, and that quality and trust forced us to buy anothr kelvinator.

What can we do to get this company to be held liable for all the mental and physical trauma that we have undergone?

I am looking for help from Consumer Forum.

Thanks & Regards
Anup Anand
[protected]/[protected]

To The Electrolux

It is a matter of great regret that in spite of Calling and sending several E-mails to your company you have not bothered to reply on a customer complain.

I Purchased an Electrolux double door Refrigerator form Next Retail Shop, Sikar Road, Jaipur on 05-17-09 vide bill no 9804, has not been working satisfactorily. Immediately after 2/3 days it was purchased it was attended once for service .Again after several reminders it was attended 2nd time by your third party service agency. They could do nothing and declared that the product is ok. We complained immediately after the same repair that the Fridge was not performing satisfactorily and the service technician came after 2 days for the third time but could not do any thing. as It is having several defects on I want that this product must be replace as soon as possible.

I have purchased Electrolux Elite Washing Machine in 2001. The machine's washing and spinning drum maintanence has been done once in 2007 by an Electrolux Service Engineer. The machine's washing machines and water regulator nob is not working at present. It seems to be the worst machine I have purchased as it gives problems off and on. I am unable to find Electrolux service Centre in Chandigarh personally and it is not even listed in any website. Still I have sent a mail regarding the machine on[protected] on Electrolux company's international email ID, "[protected]@electrolux.se" but nothing has been done so far.

You are requested to ask the company to send your service Engineer immediately for the washing machine maintainence.

hi this is vishal.i leave in faridabad(haryana)i want to complain against electrolux friz.we are having electrolux friz.we purchased that friz from bagga electronic in N.I.T Faridabad...the concern is that friz is not working.that had been happened five times in a month but no body is listening us.so i want to replace it as soon as poosible.it will be great pleasure i[censored] will be revert back.


MBL:--[protected]

I have Electrolux washing machine - Spa model about eight years old. I need to get the gasket replaced and also the spin cycle does not work. My problem is that the service centre does not respond to my complaint - no service engineer is sent. Also, these days there is no one anwering the calls. Therefore, I would request the address and phone number of another service centre of Electrolux in Bangalore.

My electrolux refrigerator is a new one bought on 8/7/2008. It started to malfuction, thai is, it totally stopped cooling, in May, 2009. I complained about the problem to the local service centre and got the problem fixed after about two week's repeated request. Again the same problem started after a week. I again contacted the service centre but to my utter disappointment my complain has not been attended till date. Should such a faulty product be sold in our market ? Down with this company.