Electrolux India — electrolux split ac comp-del[protected], purchased on 7th april 2017

Address:

New Delhi, Delhi, 110096

Dear Sir,

Subsequent to your mail, your service engineer visited our place and clicked a few pictures after checking the unit. He did verbally admit that it is a manufacturing defect.

Today I got a call from Mr.Sudhir Area Manager that one more person will come and inspect??
Now I am completely exhausted and feel that you are not serious enough to resolve my issue.

Can you conclusively confirm the following?

a) On which day you will replace the unit?
b) Compensate for the damages to the wall.
c) Compensate for the harassment, inconvenience, and discomfiture due to Nonfunctioning o[censored]nit.

Hope you will put yourself in my position-see it from my prospective and resolve it without getting into bureaucratic procedure rest I am constrained to seek redressed through other forums

Regards

Satish Kumar Sathoo

From: Email [mailto:[protected]@vgmail.in]
Sent: Tuesday, July 11, 2017 12:57 PM
To: Satish Sathoo
Cc: Sachin-Kathuria-----; mritunjaytvgmail.in-----; Sudhir-Kumar---
Subject: Re: RE: RE: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017

Dear Satish,

We apologize for the inconvenience caused. We are in continuous follow up with the team regarding your concern and will be back with an update soon. Kindly allow us some time to resolve your complaint.

Warm Regards,
Customer Support Team

•••
On 10:20 AM Jul 11, Satish Sathoo wrote:
Dear Sir,

We appreciate that you have sent service team yesterday i.e. 10th July, who did complete the assignment and left the site.
I regret to inform that AC worked for Two hours since then it use less (scrap) lying in our house.
I request you to change the unit with brand new in next 48 hours or I shall have to proceed for legal action.
Please note I have purchased unit on 7th April 2017, since then your service team has visited my place FOUR times to resolve the problem, but they have not able to set it right.
It clearly confirms that there is major manufacturing issue which is beyond your control.

Regards
Satish Kumar Sathoo
[protected]

From: Email [mailto:[protected]@vgmail.in]
Sent: Monday, July 10, 2017 4:30 PM
To: Satish Sathoo
Cc: Sachin-Kathuria----; mritunjaytvgmail.in----; Sudhir-Kumar--
Subject: Re: RE: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017
Dear Satish,
We understand that you're upset. We never intended this inconvenience. However, we would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm Regards,
Customer Support Team

•••
On 02:20 PM Jul 10, Satish Sathoo wrote:
Dear Sir,
Every time, there is a different version from the service team.
Kindly arrange to address the issue on a priority, from last 15 days you people are making only stories.
Disappointed with Electrolux team.
Satish Kumar Sathoo
From: Email [mailto:[protected]@vgmail.in]
Sent: Monday, July 10, 2017 2:01 PM
To: Satish Sathoo
Cc: Sachin-Kathuria---; mritunjaytvgmail.in---; Sudhir-Kumar-
Subject: Re: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017

Dear Satish,

We apologize for the inconvenience caused. We are looking into your concern, kindly bear with us in the interim. We assure you that our service team will get in touch with you shortly.

Warm Regards,
Customer Support Team

•••
On 10:18 AM Jul 10, Satish Sathoo wrote:
Dear Sir,
With reference to your last mail, I had taken up matter with your ZSM MR.MRITUNJAY, since then I am continuously in touch with Mr. Sudhir ASM and Mr. Pradeep ([protected]).
I appreciate the steps taken by Electrolux team to resolve my issue, after 16 days of complaint yesterday i.e. 9th June at 5 PM, so called Engineer Mr. Umesh came to attend my complaint, unfortunately he was not able to set the things in proper way and left the site at 10 PM, without completing the task on hand and left with a request will come tomorrow as I am not carrying Gas Cylinder, besides he was not able to connect electric circuit, it is surprising that the Engineer who had come to fix the things without proper tools and knowledge.
As I observed he was not aware about the indoor machine, I presume he was changing cooling coil for the first time and was unskilled to accomplish the job which is relevant from attached pictures.
ATTACHED PICTURES CLICKED AFTER YOUR SERVICE ENGINEER LEFT THE SITE
On one hand he was not able to fix the problem, on the other hand he has spoiled entire wall for which you have to own the responsibility.
Service team of Electrolux cannot wash hands from the responsibilities for which they have been hired by company. This way I feel I am being harassed by Electrolux and it is against the norms set by the government.
As you are not able to set indoor unit in a working condition, I request to please change indoor unit with new one immediately.
Regards
Satish Kumar Sathoo
[protected]

From: Email [mailto:[protected]@vgmail.in]
Sent: Tuesday, July 4, 2017 3:25 PM
To: Satish Sathoo
Cc: Sachin Kathuria; mritunjaytvgmail.in; Sudhir-Kumar
Subject: Re: Problem in ELECTROLUX Split AC

Dear Satish,

Greetings from Customer Support!

We are working diligently to resolve your problem at the earliest possible. Your support is extremely important for us. For any further enquiry/status, you may also get in touch with our Zonal Service Manager on the below given contact details:

Name: MRITUNJAY TRIAR
Mobile number: [protected]
Email id: [protected]@vgmail.in

Thank you for your patience and support.

Warm Regards,
Customer Support Team

•••
On 01:40 PM Jul 04, Satish Sathoo wrote:
Dear Sir,
This is with regards to the problems I have been facing with my Electrolux split AC 1.5 ton, purchased on[protected] vide VNo 380-UGD04-17SI 650 from M/S Vijay sales Noida,
I would say that I am the most Dissatisfied and disgruntled customer, on 24thJune I lodged complaint that there is no cooling of newly purchased AC against complaint no: - DEL[protected], the person attended complaint on 26th June and after checking both indoor and outdoor units noted that there is multiple leakage in cooling Coil (Indoor Unit) which need to be replaced as it is manufacturing defect, on spot he informed seniors with a request please arrange the cooling coil.
Since then I have been constantly in touch with 1. Service Centre ([protected]) 2. Mr. Sudhir ASI ([protected]) 3.Mr. Sachin Katuria Manager ([protected]) and still the problem has not been resolved.
Yesterday evening I have been informed by ([protected]) that the Cooling Coil is not available with the company, the only alternative is repairing the existing cooling coil.
Sir, since it is manufacturing defect cooling coil need to be replaced not repaired, it seems there is lot of communication gap with service center and company executives based at Delhi, we are being misguided merely with the intention to fleece.
Kindly arrange to address the issue on a priority and without any excuses

Regretfully

Satish kumar Sathoo
[protected]
Delhi

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