Elica India Complaints & Reviews

We bought elica 4 burner cooktop in the month of jul20 (Date-5th jul) for vimal kitchen appliances (Noida). The glass busted out soon after the 10 days of purchasing the product. This complaint got resolved by changing the glass as per the warranty terms (5years warranty). However, last sunday (30th aug) the cooktop glass again busted. The glass particles hit my kid.
Within 45days of part replacement and not even 2month old product...

To whomsoever,

I had ordered an elica wdat hac 60 ms nero auto clean wall mounted chimney on 06 aug 2020 through flipkart by paying rs. 8999.00.

Product was delivered on 12 aug 2020. After opening the package we found it that following parts/ supported items are missing -

- suction pipe, aluminum tape, clamps

You may see the attached images from flipkart product description that...

Hi

I have registered my complain on 14th June and I got this message "Thank you for calling Elica India. Your CRM ID is 99_1372702. We will resolve your issue soon."

Then no one coming so I have called and they asked me to wait for 48 working hours ( that is 6 days )

6 days passed - no one has visited or no any call - I have again contact customer care and guy told me that 'person' will visit...

We have been gifted this elica 4 stove burner... For first few days all d burners worked properly.. Now 2 burners don work at all... Several attempts have been made to contact the service team but all in vain.. Pls help.
We have tried to sent sms for seevice to the number [protected] as mentioned in a sticker on top of the burner but still no response have been recieved....

Dear Elica
The PCB of my kitchen chimney was damaged and we contacted customer care. The technician arrived one week later and charged for his visit and told us that PCB is damaged and added that we would get a call from the Company when PCB will be replaced. No response from the Company till we reminded. The customer care told us that some body will attend us with spare parts shortly. We are still awaiting and more than 2 weeks have...

I had placed an order for elica wd hac touch bf 90 ms with installation kit included auto clean wall mounted chimney (Black 1200 cmh) on 14th october, 2019 from flipkart. However, its suction area was too small and therefore, i placed a request for return of the product and the same was returned on 3rd nov, 2019. However, they never returned my money. Instead, out of their own wish (Flipkart), they forcefully delivered a chimney to my home...

Below mail thread highlights that

Elica is using illegal businesses to provide customer service. These illegal businesses don't honor amcs and elica declares them as illegal.in our case before our amc expired.

We next got service directly from elica customer service, and their call center forwarded service provider failed to provide proper documents and receipts.

I wrote:

Let us...

Hi,

Our elica chimney bought around 1.5 years back has been giving us problem ever since. Oil keeps dripping even if we clean it every 3-4 days. We have called consultantants 3 times who just advices deep cleaning and goes back. We did amc in dec 2018 and did 1 deep cleaning however condition became worse after deep cleaning. Oil drips every day now. We again called consultant who again adviced us to clean it and went back....

Hi

I bought elica "flexi brass hct 470 dx" on 23rd october 2016.

After 4 months, we submitted a complaint with elica service center for yellow flame. They reached out and checked the stove. They cleaned it a bit and went.

Also after the first cleaning, the flame started coming out from the sides.

Problem wasnt solved, so again after 6 months, we lodged a complaint. Same action was...

Product registration for warranty failed due to technical problems in their website and when i wrote to the customer service for registering my products as they was a problem at their end they asked me for the purchase bill that i sent but they seem to have done nothing as a year later when there was a problem with the product they charged me for the same stating the product is not registered for claiming warranty. As a company is it not...

Purchased an Elica chimney from their Bommasandra store near Electronic City on January 28, 2025, and had it installed on January 30th in my new home. From day one, this has been an absolute disaster.
When we moved in during March, I tried using the chimney, only to find that it doesn't even work. The moment I switch it on, the MCB trips, making the chimney completely useless.
Unbelievably Poor Service
March 12: I raised a service request, expecting a resolution. Instead, I got excuses and delays.
First Technician Visit: Instead of fixing the issue, he blamed my power supply and left. My electrician later confirmed that the problem is with the chimney itself.
Second Technician Visit (March 14): Finally, a technician acknowledged the issue and confirmed a faulty motor. He promised a replacement request, but nothing has happened since!
Multiple Follow-Ups: I contacted both the dealer and the Karnataka service head, but I still have no solution, just frustration.
Terrible Product Quality
The chimney came with scratches and visible damage.
There are vibration issues that make it feel cheap and poorly built.
For a so-called "premium brand, " this is unacceptable!
The Worst Part – No Responsibility!
Technicians are unprofessional and unwilling to solve issues.
I am forced to make endless follow-up calls just to get status updates.
No proactive response from Elica—only empty promises.
Final Verdict: AVOID ELICA!
I have wasted my time, energy, and money on this defective product and pathetic service. Elica doesn’t care about customers after selling their products. If you value your peace of mind, stay far away from Elica!
I demand immediate action to resolve this issue! If this continues, I will have no choice but to escalate further.

We had purchased the 3 burners cook top in March 2020. from the time of purchase until date we had & now still have problems with the gas stove. Auto ignition has never worked it was replaced many a times. There are no good service team available at Yadgir, they are being sent from Kalaburagi. therefore, took it to Bangalore and raised a complaint there, I also spoke to the team and said that I do not want this to take the product back. they denied and said that they would repaint and replace the parts but will not take it back. Tulasi & me from the backend had a big argument however did not serve any purpose. Now we have raised a complaint on 7th June 2024 ( KAE[protected] which is still not resolved. Person named Shivanand does not respond anything, thulasi does not answer the call. I spoke to Mr Keshav Shivanands boss however no reply after. This is one of the wrong choices done of the product it is not worth. I do not understand how this product has cleared the quality test.

My 3+ year old cooktop has developed an issue. Technician from Akhand Enterprises visited and said that two out of four burners have melted and need to be replaced. I cannot fathom as to how burners can melt in such a period. It seems to be a manufacturing defect.
I expect the company to replace them free of cost.

PRODUCT NAME: ELICA DT FLEXI FB MFC 4B 70 SWIRL
DATE OF PURCHASE:23/08/2022
AGENT OF ELICA: SANJAY AGENCY
PLACE: KOLKATA
I am writing to formally lodge a complaint against Elica regarding the consistent malfunctioning of the gas cooktop that I purchased approximately one year ago. Despite numerous service calls (approximately 15-20 times), the persistent issue with the burner's functionality has not been adequately addressed.

Recently, a service engineer from Elica acknowledged the inherent defect in the product, further validating my concerns. Despite this admission, a replacement or suitable resolution has not been offered by Elica.

The continuous inconvenience caused by this faulty appliance has led me to seek recourse through consumer forums and other relevant channels. I believe that the lack of action on Elica's part constitutes a violation of consumer rights and a failure to uphold product quality standards.

I kindly request immediate attention to this matter and a prompt replacement or resolution for the defective gas cooktop. If necessary, I am prepared to escalate this issue to the appropriate consumer protection agencies and regulatory bodies to ensure a fair and just resolution.

I trust that Elica will take the necessary steps to rectify this situation and restore my faith in the brand's commitment to customer satisfaction.

They have delivered a defective product, which they initially denied to fix, after persistent follow up their technician visited and tried to fix the issue with multiple part changes but the issue has not been resolved. Now they want to take my product to their laboratory for conducting quality tests. This is highly unacceptable that my brand new product is taken back to their quality department for experimental testing.

My request is to replace the product.

Month back i file a complaint regarding the elica product
3 times person need to come resolve the issue again same complaint
After this they used to call from unknown number for the feedback every day i am getting 3-4 unknown calls from elica service center pan india for the feedback
I am not interested in giving any feedback to the company but on calls multiple times i said kindly do not call me again for the feedback but DND and close my case
Again next day i started getting the calls for the feedback
What is the pathetic way to ask for the feedback
None of the staff has manners to talk they dont want to listen they used to speak only the lines they learned
In a busy schedule when you get the calls from the unknown number for the service feedback
What a time waste task

Kindly do not call me again for the feedback

Complaint no. GJE[protected]
Dt: 03rd january 2024.

Gas leakage from one of the burners of Elica cooktop.
Raised complaint earlier on 29th December 2023 and technician visited and charged INR 450 and invoice not received yet.
Issue is still not resolved and the ticket was raised again on 03rd January 2024.

After reminding a couple of times on the customer call number, I still haven't found any response from your end.

Please, note this is an issue regarding gas leakage and concern for the safety of my family members.
Awaiting a positive response as soon as possible.

Regards,

Harshad Mungra

[protected]

Hi,

I have taken AMC service ID# 18504 on 12/01/2023 for Elica chimney, which includes 2 services: deep cleaning and normal cleaning. During the second service, the technician was unable to open the filter and mentioned that a senior technician would be sent. However, after a few days, I received messages stating that my tickets were being closed falsely citing 'customer not available at home'. Despite several customer calls, no progress was made.

Today, I received a call from Nadeem Shaik, whose phone number is [protected], requesting the AMC PDF document to be shared on his personal mobile number. He was rude and demanding about receiving the document on his mobile.

Our AMC will be completed in the next 10 days, and there has been no further action on the pending service. Even during conversations with Elica customer care over the phone, calls were disconnected abruptly.

I am extremely dissatisfied with the service and the customer care response. I initially requested the second service on or before October, and it remains unresolved to this day.

Could you please provide assistance on how to proceed further?

First complaint made on 27th oct. no resolution. second complaint made on 5th nov, still no one came to resolve it. there is leakage in gas still your company has no action plan to make quick resolution to it. its been more than 20 days now. payment taken on account of servicing. but still the same problem. waste people you all are. only know to sell products no service

I have done servicing for Elica 4 burner gas stove which is charged me Rs 750 for servicing and one small part is changed for Rs.2250 which is very high cost. Service man did not provide me bill. I called multiple times to customer care for bill, but they did not sent bill yet. I am not satisfied with service, and I have a doubt about originality of part changed. Could you please refund my Rs. 3000. If not, I want to go to consumer court for the same. I have call recording of call with customer care.

Please do the needful action on priority.

Thank you.

Regards,
Yogesh Patil
[protected]