Elica India Complaints & Reviews

It’s been more than 25 days. My glass of chula has been broken and they are not ready to provide me a new class. The company has given me an old and used Chula in a very bad condition to use. highly disappointed with company‘s policy. My Gas is in warranty and its been just one month I have purchased it....

First incident 26/05/2023:
Got the fresh chimney and the technician came for installation. When he was installing we noticed the middle glass is not properly aligned. We raised the issue to the installation guy, he didnt bother to take it back. We requested the showroom back to back for 3 days to send a technician to remove it.

Second incident 01/06/2023
Got the replacement chimney and this time the product seemed...

On 9th Sep 2022 I bought a hon Model no 694 CT Vetro(DT AI series).
from authorized dealer of Elica M/s Rajender Marketing Services
Ambala Cantt 133001

From the beginning it has been leaking and lights up with a blast as too much gas is gushing out,
Everytime the service person assures that this time it will be ok. I think he is just waiting for the guarantee period to be over. Sometime there may be a...

I bought the Hob from the authorized dealer Rajendra Marketing and Services Ambala Cantt 133001 Haryana on 9 Sep 2022

Since the beginning, when you ignite it, it gives a big blast, The technician has visited 3 times and always assures that it will not re occur. I think they are just waiting for the warranty period to pass . The company should replace the hob as it is a life treatening problem and sometimes there may be a big...

In the march 2023 month contacted service help line and opted for deep cleaning of chimney at hyderabad which is a paid service.
elica has raised ticket with some service contractor and inturn service person perform the said service and left.
next day after that service we found that smoke is not completely blown out.
when we verified the chimney duct, it was observed that duct has no closing lid. it can be guessed that...

We have purchased elica chimney on 09/07/2022.oil leakage issue there after 15 days, but still no service provided by elica company.i want to change my chimney....

After buying 41000 Rs chimney and gas stove, they can't even provide a duct . Usually whenever u buy any electronic product for eg. AC the company usually states that after a certain metre you will have to pay for the extra metre of wire. While buying elica they said us that after 5ft u will have to pay for extra duct. But while installation they told us that no u need to pay 1500 for the whole duct. This didn't even include the installation...

We got this elica chimney in September 2020 so not that long ago. It was a beautiful one with glass outer and has been working fine till last week. We were in the kitchen in the morning doing our daily routine. We left the kitchen just 5 minutes ago. We suddenly heard a noise and when we came back, we saw the chimney glass blasted. It was absolutely shocking. It was broken into pieces and felt like a bomb exploded. The pieces were everywhere....

Very poor product quality as it got delivered with a defective product. One of the burners was not functional due to a sensor issue as told to me. The second technician who visited also gave up stating that this is a new product and he will escalate the issue. Very frustrated and agonised with their customer service and no sensitivity to customer complaints....

Very surprising that the "Elica HOB Classic Flexi FB MF 4B 70 MT" purchased on 5th Jan, 2021 from Vijay Sales Mumbai vide Invoice no.BGD-A-S140844 for Rs. 25, 700/-.

I was under impression that the product was very good but before 2yrs we disappointed due to Glass broke down and while replacing it is found that the below part was fully rusted which we never thought....

Ref. No. CRM ID 99_3209973 I need full replacement of my new chimney that is barely 05 months old and is now Irendered unserviceable/defective while under warranty....

I tried to reach out customer service to raise a complaint for issue with my hob, one of valve of burner is in bad condition releasing gas enormously, which can cause accident at any time but customer support Executive didn't listen the problem and ask me to visit nearest branch, I can't move to any place to rectify this issue but she didn't listen and hung up the call, please help me where and how I can raise my issue to resolve thisahot...

My kitchen cooktop valves are not working
Need sevice...

Kitchen cooktop need service.....

I had raised a complaint about defect in Burner but there is no follow up action....

I had purchased 4 Burner Gas Stove on[protected]. There was problem with knob at the back. I had to get it changed as J I had to use it in my kitchen at Bengalore. Then I had to call service engineers from Elica twice, one on[protected]band again on[protected]. They could not repair it and said as it is a manufacturing defect and cannot be repaired.
My father visited me recently and noted that it is risky to work with it as the flame...

The cooktop burner is turning off when trying to lower the flame and also making sound when switching it on...

Burners have gap in parts and give sound while working. Fire may breakout in the kitchen. I purchased it from Punjabi Bagh, Delhi and gifted to my son in Bengaluru. adress
Mr.Anuj Gupta
X-001, Tower-1 Adarsh Gulmohar,
Adarsh Palm Retreat,
Near RMZ Ecoworld,
Deverabeesnahalli,
BENGALURU – 560103
His moble no. [protected]
My Mobile No. 011-[protected]...

We purchased Elica Burner from Punjabi Bagh, Delhi. We gifted to our son. in Bengaluru. He had problem with back pipe and got it changed privately as he was to start his Kitchen in new house.
He noced burners giving sound while working . He called Elica people who could not repair the defect and told him that it was a manufacturing defect and cannot be repaired.
when we visited him recently we found that it was risky to work...

I had my gas valves faulty. I complained a number of times but nobody is attending my complaints. Its been more than weeks. Service center is just saying technician will visit but till now I didn't get any solution. Please let me know if elica can solve my problem.

Its my worst experience with elica and I'll not buy any product of elica from now....