Eureka Forbes Complaints & Reviews

Sir/M'am

FYI, more than 08-09 Times I made call at [protected] to rectify my number which is wrongly updated by your employees, but to vain.
After Sale no one ever came for after sale service, which is pathetic and above all they have registered someone else number on my product which caused further issue and hurdle for me. Even the customer care person are unable to trace the details. Please go through the details and do the needful. Also, with reference to service request no.: [protected], I need to inform that the appointment date was on Monday i.e. 10/06/2019, but the service man came two days before i.e. 08/06/2019 at evening when we weren't at home. I don't understand why such a renowned company gives appointment and fix date when their own employee don't know how to work on fixed dates? and yesterday after 08 p.m. they called and asked me can they come at that time, I directly enquired is it a working time? I am shocked with your working style and the job responsibilities. Kindly check all my records and phone call, even I have recording of all calls.

Model Number: Aquaguard Reviva RO+UV+MTDS NXT
Unit No.: [protected]
Sales Person: Anurag[protected]

I am a Senior Citizen & MR Sarat Sahoo Divisonal Manager Noida, smartly convinced me to purchase one set of Video Door Phone & 2 nos of Electrical Locks with a promise of free installations of both the items during the month of March on the pretext since it is a closing month, he would gain sales & make up for the sales shortfalls.

Till date, installation work of the lock, to be operated from two locations, is pending. My repeated humble submissions & request have not resulted in any action so far. At last he advised Mr Cherrian, to look into the case & close it.

Mr Cherrian is again not concerned with the issue & he does not pick up the call even .

In view of all the above, is it the way Eureka has started working & the only aim is to Cheat the innocent & helpless Senior Citizen

Considering all the facts as mentioned above, it is brought to your knowledge with a confidence that there would be some one in the Organization who is there to ensure that the Brand Image is maintained & the people deliver as promised

Looking forward for an immediate reply and action please

ARUN GUPTA
T-41 SECTOR 12 NOIDA

Dear service provider
We have booked a complain
"your service request no. Is [[protected]]. Our technician will pay you a visit within the next 2 working days to attend to your request." on dated 06/06/19 but till dt your technician didn't attained.
We are very sorry to say your service is not as we are expecting and we will change your product with another company product.
With regards.
Mohan

Customer code: [protected]. Service contract is valid from 06.12.2016 to 05.12.2019. Service is due by 05.06.2019. Even after contacting, the half yearly service, which is due, has not been done. They were contacted to replace the water pipe which is leaking. The service man had come on 07.06.2019 and saw the defect and went away without servicing and replacing the leaked pipe, although he promised to come on 8th. June with the item to be replaced. Myself being a sr. citizen is not capable of handling such delay. Please look into it.

I raised this complaint in morning of 08-june-2019. But till now no executive visited and customer care is not able to told me exact date or time of executive arrival. Whenever I contact to CC team they are giving me next day date. Guys I am asking about RO service not for the car service. you can understand the problem without water. If you can not provide service tell clearly. I can arrange from outside also. SHUTDOWN COMPANY. If I will not got the resolution by today EOD then i will ask u guys on social media.

My water purifier invoice date 18 July 2018 is under one year warranty.Technician from Eurekaforbes has come today and informed me that water filter is not working.In addition to that, he asked me for the service charge of Rs. 350/-

Since the product is under one year warranty, there should not be any charge for serving and to change the filter.
When I denied for the service charge, he left the work under the middle...

I took AMC for 5 years from 29.04.2018 for RS. 8530 but till date single service as not been done. The service suppose to give thrice In a Year and in every year candles to be replaced.

It is very poor service. After paying lumps amount and not attending services You all most all cheating customers and collecting the money.

Even no response from service engineers.

Hello. My father registered a complaint on wednesday regarding leakage of water from the Aquaguard apparatus itself. He received a message containing service request no. [protected] and another message containing the name and number of the technician who was supposed to come in the next 2 working days. So its been 4 days now and no one came. Today my father received another message to give feedback on the service they're never rendered. Please, kindly resolve the problem given above. Thank you.

Within a year of purchase, 10-12 time service done. Since 1 year the unit is having issues. Complaint was attended after 10-15 days. Now the service engineer is saying that the filters are damaged, and you need to pay extra for the same. Need urgent solution for the issue.
The unit is not working from last 3 months.
Service Engineer attended the calls : Mr.Hemant Patel, Mr.Mukesh Patel & Mr.Udhishtir (Sales executive) told us not to use RO for 3 months, call us after 2 months, our technicians will visit. Now they are saying that I need to pay extra for service, filter and other parts.
The unit is still under warranty.

I called Customer Care on 31st May 2019 and requested for Installation of my Maxima Aquasure water Purifier which was shifted from Mysore. The request no is [protected]. Thrice complaint was registered for not attending the request. Till today, nobody has turned up from your office or called me for the installation. The equipment is still lying uninstalled.

While in Mysore, the request used to be attended within 24 hrs. But here, in Ernakukam, nobody attends.

I need to get the purifier installed immediately. Matter is URGENT.

My address:
T K Sethumadhavan
Madhavam
B7 Infra Hillock Ph I
Parijatham Road (Opp. Metro Pillar 340}
South Kalamassery
682033.

Hi, On last Tuesday 28th may 2019, auquagaurd service person visited at our place to saw the aqua guard issue. Same day he told me one cap inside the filter got cracked. So we need to replace it for this process require 5days. First things I am confused just to change the cap require 5days where we require filter daily for drinking water. But still we said ok but asked them to try this issue as early as possible. From Friday 3rd jun2019, we called the, so many times even at service centre also. But they just update the request nothing else. Now more than 1 week passed but no any solution. This is the 2nd time I am facing the same service issue with aquguard. Very poor service and take it very lightly.

Swati pisal

The iron filter is leaking, water is dripping from the filter. The music is not playing while using the aquagard. The switch for the music is not responding. The switch for water doesn't respond at all times, sometimes it does not. Very inconvenient. Please repair urgently.

Kindly take care of it as soon as possible.

Have a nice day.
Thanks!!

I purchased the ro from them and after 6-7 days no one comes to install the ro.
I submit a complaint 5-6 times.
And every time they say's technician will come today or tomarrow but till date no one has come.

If you guys can't even install a new product. I am literally afraid how will you give us a services for warranty.

And secondly i purchased the kent ro for my other house the technician installed the ro on same day.

I hardly re commend kent ro they are best because they give service.
They don't ignore the customer.

My contact no is
[protected]

We have been facing problem of water leakage with our purifier for quite some time. We raised the complaint over phone and there is hardly any positive response. Since 24th may, our complaint remains unresolved - [protected]. Despite multiple calls and wasting our time. This is quite pathetic and frustrating. Every time they say we apologise and this will be resolved in the next 24 to 48 hours. Is this how you treat your customers?

I am reaching out to you through social media as i don't have you email id. I am writing to you as i just don't need better service, i also need some answers.

Background

We signed 2 year amc contract in april 2019. Recently we found water leaking out of the unit with taste also changing. We requested service on june 1st vide request no. [protected]. Since then we reached out to your customer care almost n number of times with no result.

We had the same problem, this was attended by your technician by name magesh, the same problem is recurring. I don't know what type of technicians you have. Your customer care team always puts call on hold for 20 minutes...

There is no resolution so far with us buying water from outside

So here are my questions.
A. Does your team care about your company's reputation?
B. Where 8k (Aprox) i spent for amc have gone?
C. I can't believe that your people/technicians are bad.

I also run a company so i know that when people stop performing their basic job, it's always a management failure. So as a customer i have every right to know what are the plans to fix this.

You might think i am asking too much. No sir. Put yourself in my shoes and share my pain. You will understand my frustration.

I am giving you & your company a last chance before i get on to the consumer redressal forum.

Please act

Regards
S. Ramkumar

I am kavitha. S residing at plot n. O 101, ktc nagar, tirunelveli-11, tamilnau. Not even a single service was made since i bought their product aqua guard geneus plus water purifier a year back. After complete shutdown o[censored]nit they could turn up exactly on the end date of amc may 27 after repeated calls and told me to pay rs 5000 for filter replacement. Why i was not informed earlier during the purchase that i should change filters every year worh rs 5000 otherwise unit will not be working and why couldn't they do it for free for such a high cost product? How can they made us to suffer thriving for drinking water by sudden shutdown o[censored]nit which was told by technician that unit is designed to shutdown every year when there is a need to change filter? Rs 5000 every year for must change filters is not affordable by me and i would ve avoided buying this product if i was informed earlier during the purchase.

Some people who understand himself more than god, similar we have a story with auqagurad area manager name is ritesh pathak ([protected]) i have explained simple query to change the filter of my machine, which is bought 1 year ago. We started communication as normal way, after further discussion showing me to attitude, arrogant behaviour, he doesn't know how to speak with a customer, continuous debating stupid stuff instead of solving a customer problem, after lots of debate any how i convience him to send an executive to change the filter, i can't believe, executive came to my house, who don't have any i_card, even also not belongs to aquaguard company, might be third party vendor, who stared changing filter with local product, even i naver heard before it which is carry by executive, for confirmation about product i also search in google, but google don't have answer regarding local product, so i told him to apply original product, but they don't have, still 20 days has been passed, but my problem is still open, even i complain about super man ritesh pathak who understoon himself more than god, but higher mananger also not able to do single step against him, mr aquaguard lots of competetor are avaiableme in market, so won't ruins their brand name by some stupid person like rithesh pathak.
My registered mobile number with aqua guard= [protected]
So you can easly track status of my open query.

I have booked dr aquaguard and paid an amount of rs.20, 490/- online with reference no. 10833364 dt. 26.5.2019. But, since the sales executive has failed to get my booked product installed at my home, i have cancelled the order vide my complaint ref no.[protected]. I got the call from customer care and they informed me that they will come back to me. But, since i did not get any response from them, i registered compliant no.[protected] again on 31.5.2019. But, even after registering compliants twice, i am not getting any proper response from the company on the refund of amount.

I am so surpised to see so many complaints on this forum for the same service center named, ion exacense pvt ltd (Aquacare) which is located in utarahalli, bangalore. Please be careful with these cheaters. I am unable to find a more appropriate words describe the kind of people who work there and their decency or professionalism. I want to repeat once again that there are multiple service centers in bangalore who take up these kinds of service work and in order to make sure that few cheaters like this does not end up impacting everybody around them for no fault of theirs. So just wanted to be careful, this is not the one in koromangala instead this is the one in uttrahalli bangalore.

My water filter was working very well until these people started calling saying that my amc is getting expired. God knows how they got all these details including the amc end date, address and the mobile phone. They told me that a service is due for the purifier and we should get it done in order for this purifier to function properly. We agreed and one day a technician landed up in my door step, did some useless work and then charged 350/-. And provided the same receipt which many of you have already attached in this forum. Post this, the water leakage started and it never stopped. My wife contacted the help line number and a horrible lady without any manners or professionalism picked up and said they will send the technician by afternoon. She cannot even speak decently forget about been professionalism or even understand what it means to deal with customers who had paid their money to buy their product and that is the very reason why she has having that job in the first place. Everyday, she will say that the technician will come by afternoon and they will call before coming. This drama continued for almost a week and post that i myself called up to speak to her. She gave the same story to me as well and when i insisted her to give me his managers or the person running that center, she declined it saying she does not know about it and kept the phone. You try to call them again, they don't pick up. This is the level of agony a customer has to go through for instilling faith on a product brand like eureka forbes.

I don't know how such agencies are even allowed to use these brand names because when you speak to any of those people, you don't need more than 5 minutes to figure out who they are and they know. Ultimately, it is not these cheaters who will pay the price instead they will just discontinue this and go to spoil some other brand. It will be eureka forbes who will loose the brand name for allowing these cheats to get associated with the brand.

Sr: [protected] was raised on 29-may-2019, its been days the help desk couldn't arrange for a technician after many calls (More than 25 calls) been made to the eureka forbes help desk, reasons after reasons were given, escalation after escalation was done from their end (Just a make up story), however, they couldn't arrange a technician to resolve the reported issue after days. Surprisingly one of the technician was around the area and he mentions that there was no issue reported from help desk to the area team. Eureka forbes is a fraud company, takes amc in thousands of rupees and does not want to provide any service to the consumers. This is fraud company and please do not buy any products from them, you will be cheated like me.