Eureka Forbes Complaints & Reviews

Eureka fobes worst services ever. Machine gets spoil every other day. Wrong cartridge gets changed without knowing. It has been 3 years since complaining for the minerals which are necessary. But no response has been given. Had talked with with mr. Bhavesh bhai, incharge many times. But still bo response from his end. Very very poor service. Would never recommend to anyone.

In fact local machine might work better.
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Our Customer Code is [protected]. We purchased this product in the year 2010 and after that we are using it and also availing the service contract for the every 2 years regularly. My renewal plan got completed lastly on 17/05/2018 then after the service executive is not taking the new contract as they say the parts are not available.

Then in the month of August 2018 on calling the service executive he comes and changes the parts...

Dear sir,

I am not satisfiy with erreka service .
I bought a new water purefier & raise a request for installation but no one is coming Please do some thing
My account no is [protected] for eureka
Request number for installation is [protected].
Last 20 days no one is coming for installation. I really disappointed with ur service .plz take a action earlier....

Eureka Forbes water purifier Service was done today at my residence, replaced a new motor pump with older one, made a payment of overall Rs 4300/- motor not working, displaying a red light, Service guy not turned up as promised. Neither he was carrying his ID card, not the motor pump had Eureka Forbes logo on it as informed by the customer care executive. Even the customer care executive could not authentify the product as original one. Request...

I am extremely disappointed with the way i have been treated by eureka forbes service team and would strongly suggest for any new customer to not buy products from them. Their service levels have significantly deteriorated with no intent to resolve issues, they promise service or call back and donot do so. They make customers wait for over 30 mins on a customer service call when you try and escalate. Appalled with the service levels and how...

I purchased an eureka forbes water purifier from amazon and the product was delivered quickly in good condition. I received the product on last sunday and subsequently lodged a request with eureka forbes for installation. I was informed that the product will be installed by 12 noon on the following monday and i decided to stay back home for this purpose. But nobody turned up on monday and i got another promise on tuesday that the product...

Fraud technician... He promised to change aquaguard filter twice a year and second filter change is due on 31 march 2019 and the payment is done at the time of first filter change and i have the receipt of it.. But when i called that person he refused for the same.. Fraud people..# services... Take some strict action against such fraud people otherwise no one will trust aquaguard personnel's if such things will happen like this... Pathetic...

I was using compact classic cc for many years and my amc was renewed for 2 years on 29/10/17 for rs 3040/- (Contract receipt no 0021356) but the unit started troubling and hence i bought a new one dr aquaguard classic on 25/03/18 and which got installed on 29/03/18.
While buying the new unit i mentioned that amc of 19 months from the previous unit is remaining against which i was told that the same will be continued with the new unit...

I have been using eureka forbes water purifier since long & has been facing service issues. On 1st march my aqua guard went out of order & i lodged the complaint on 1st march however till 15th march inspite of several follow up nobody turned up to repair. At last, i thought to change the water purifier as it was 5 years old. To my bad luck, i again bought eureka forbes geneus model on 15th march at croma mount road chennai. After 3 days technician...

I have been using eureka forbes water purifier since long & has been facing service issues. On 1st march my aqua guard went out of order & i lodged the complaint on 1st march however till 15th march inspite of several follow up nobody turned up to repair. At last, i thought to change the water purifier as it was 5 years old. To my bad luck, i again bought eureka forbes geneus model on 15th march at croma mount road chennai. After 3 days technician...

Hello, i am very sorry to say that the issue that i had raised against the head/ supervisor ms. Mahalaxmi (I guess i have mentioned her name correctly) has not been resolved. The issue is getting sent to either the concerned person against whom i have raised a concern or to her subordinate who call me and tell me that they cannot do anything in this regard and that they would send a message to the hq stating that they have talked with me...

My aquaguard annual maintenance contract done in may 2016 for 3 years

Whilst maintaining the machine a few days back, it was observed by mechanic that its ‘circuit board’ need be replaced. I find that while replacing the same a repaired old used board is installed.
It is written in the condition that ‘the company is liable to supply you free replacement of spare parts in certain circumstances, sales tax wherever...

I paid rs.4850/- for amc of aquaguard ro purifier via cheque of 10th march but they started my services from 5th march on the card of amc (Aquaguard maintenance contract) only. From that day, i've called many times to service my ro but every time i get a response that sorry for the delay today or tomorrow, you'll get service and nobody comes yet. Also didn't get a message from eureka forbes who will come for service and call from serviceman...

Complaint no [protected] euireka forbes dated 18 march, 2019
Whatever they promise you under amc is never done. It seems amc is an alternative source of revenue for them by practically not doing anything.
There service representative gives misleading information regarding the inclusions in amc. Name of the service representative is vicky. Also, they charge different amount to different customers.in my case, earlier it was 4500/-...

We purchased aquaguard from eureka forbes just 6 months back and it has stopped working 2 times..in addition to this the service providers are highly ignorant and slow in resolving issues. They will either not pick up your phone or will just make excuses for the delay of services. They just put blame on the company for the non availability of parts and cause of delay. Poor overall experience with eureka forbes....

Eureka forbes ke company or technician ko malum hi nahi he ke filter ka paisa kitna hota he. Aur company filter banati he ya technician filter banata he technician jo bole vahi ok he company me senior bhi aesa bolte he
Technician aisa bolte he ki aapka filter change karna padega contract ek saal ka he ek saal pura nahi huva he to bhi aapka saal pura ho gaya he aapko 1600 ya 1700 pay karna padega perfect malum bhi nahihe...

Mera ek saal nahi huva he to bhi ye company vale filter badlte nahi he vo aesa bolte he humko kimat malum nahi he technician jo bolega vahi kimat hogi humko malum nahi he aur filter ka paisa lage ga aapka ek saal pura hogaya he
Aur mera ek saal pura nahi huva he company valo ko kuch malum hi nahi he complain karne ke teen din baad aate he aur bolte he charge lagega jabki one year nahi huva he...

I have procured dr. Aquaguard magna almost 6 months before and still same is under warranty. This is the third time i am raising complain.in last two cases water was overflowing and even after your service engineers visit problem was still not resolved. Today water starts to overflow from bottom and side wall of the container.
I think this is the product issue or manufacturing issue with this particular lot.
After 6 months...

We ecil /isg div is facing problems with your maintanace people.in spite of several complaints thru phone till date there is no response from your service emngineer. Mr suresh cell no [protected]. He will say that he will besending service enng but from one month no bodyn as attended also we have sent enquiry for annual maintanance but till date we have not recieved quote from you. One person mr shanker from your hyd complaints also said that...

I have amc for water purifier, recently i have complaint for the same and technician charge rs. 1900/- for filter, even though i have amc for the same. So, refund my said amount earliest. My mobile number is [protected]. Thanks. Reply positive expected. So, i like to draw your attention, that being a member of the amc how your company can charge such amount with me. So, give me detail justification about it. And refund the money of rs. 1900/-...