Eureka Forbes Complaints & Reviews

I have booked a service request for my aquaguard water purifier on 8th november 2018 morning and the customer care executive told me that the technician will visit the same day by 6 pm. However, no technician came and no call was also made to inform about the delay. I spoke to the customer care executive again and the technician visit was scheduled for 9th november 2018 between 12pm to 2 pm. However, again no technician came and no calls...

I have purchased your Enhance Water Purifier on 2 Oct 2018 and it was a defected product.After chasing your customer care, I received replacement product 1 week back.But the product is still not installed.How long should I wait to get it installed after purchasing your product 1 month back.The customer service is really pathetic .If this is how you care for your customer, I do not want to buy or recommend your brand anymore....

Water bottle not received from eureka forbes
referral no
EN191051011538566440322.
I purchased one aqua guard water bottle and an offer was given to me for getting a water bottle. that is I have to give 5 references. I did it . I got the above referral no. but water bottle is not yet received and my efforts to get the matter sorted out with eureka failed. hence this complaint.I have made complaint with eureka forbes...

My vaccum cleaner's cord binder was changed on 10 oct 2018 nd i paid 1200 rupees including servc charge... Wthin 20 days it again stopped working... I regstrd a complaint on 31 oct 2018 bt still no response frm eureka side.. M seriously fed up by the servc... I dont knw wht to do nd where to go these ppl think customer is a fool... They r jst wasting my time... Useless customer care... Fraud company... Cheater. I vl never ever recomend any1...

Hi
I have called customer care of aquagaurd to complain about amc was i am not able to make payment in online their payment page is not loading so i called their customer service and they asked me what is the problem and i said i need to check tds and water purity as i am bit doubtful about water so they said they will raise service request on behalf of me and asked me to pay the amc amount online once the pages is back so i followed...

Dear, with due respect, i am to state u that, to buy only dr. Aquaguard classic contact with ur representative mr. Arijit gayen (Baruipur area) and mr. Mantu (Incharge, baruipur area) and i gave him a cheque, but i was not satisfied with price, so i told him not to process, i will give them a new cheque the amount of 10190/-. But they don't care my word, and processing the cheque for further, again i call mr. Mantu for smooth processing but...

Hi

Writing to you on regards to cancellation of my order and requesting to refund the amount.

I have purchase euroclean iclean on 27th oct through eurekaforbes.com online purchase order detail below.

Order id : [protected]

Customer id: [protected]

The above product delivered on time and we have requested for demo on 28th oct which did not happen, finally they came on...

I have called several service providers in bengaluru for re-installation of water purifier and following it up since august 2018, but so far nobody has turned up for installation. Following are the numbers i have contacted:
[protected], [protected], [protected], [protected], [protected], [protected], [protected].

If they cannot give after sale customer service, let them stop the product.

M v mathad
Mob....

Purchased dr aquaguard water purifier on 24 thoct 2018 with a buyback facility, sales executive abhay, (Mumbai malad) has not yet come to collect old machine n has not yet delivered the cover n pipe as promised, their sales head chanrajeet who had come to collect payment was suppose to send someone to collect original old bill of amc, but he too has not yet done that.
I have been reminding both of them abt it via sms n wats app msg,...

I had purchased a magma ro online.
On the day it was installed, it stared leaking and the electronic panel was not working. After several request, for either to replace or refund. Finnaly the team agreed to refund after reverse pickup.
Now after 2 weeks with many followups the reverse pickup has happened. Now there is information on the money being refunded.
I have been calling customer care but they seems to just put...

Writing to you from bangalore, regarding sales order number[protected], to bring into your notice the #false_promises made by your sales executive mr. Dikshit gowda (Team lead).
My requirement for water purifier was very clear that :
1. I want hot/cold/normal water option,
2. I need wall mounting option as there is no space in the kitchen shelves, and
3. Minimum water tank size to be at least 7 litres.
Based...

I ordered water purifier on 30 oct 2018. I got the sms that the product was delivered on 31st october. But no one has delivered the product to our house. When contacted the customer care on the same i was informed that the delivery was taken from delivery center on our behalf. But we never authorised anyone to take delivery. The customer care do not have any further response to this. We are very much irritated by this issue.

Order...

I bought this product (Aqua Guard Magna) on Jan 2018 and it is not workinc from Oct 22 . Raised
complaint three times and my issue not resolved yet. Explained my issues in detail and it will tell you
how horrible the customer support of this company
1. First complaint on October 23. Se rvice Request number is [protected] . Service Engineer visited my
home on the same day and he informed me that there was an...

I have purchased one aquaguard zeneus water purifier in the month of sept, 17. From riya electronics. Mehsana. Gujarat. Although the ro was commissioned but only one free serviceing was carried out. Now the ro is having some problem and service request was also recorded on 15/11/18. Technician reported after 2 days and told me to register for amc as already 1 yr had been completed without attending or rectifying the prob. Now as per complain...

I am a valuable customer (Code: [protected]) of eureka forbes using dr. Aquaguard geneus + (Ro+uv+uf) model no. Gwpddrgns10000, po no.-so333371, 14.07.2017 and amc is done on 07.09.2018 w. E. F 15.10.2018 to 14.10.2020, so all candles membranes are to be installed on 15th oct., 2018. But your sevice technician (Samaresh adhikari) after failing four consecutive dates from 15.10.18 to 29.10.18 finally told me that membrane is not available and...

I, Kailash Das ordered an Aquaguard enhance RO+UV through eureka Forbes website and pay Rs.19499/- through net banking on 14th October 2018.The product delivery date is 22 Oct 2018 but the product is not delivered yet to me. Due to this I call so many times to Ur customer care executive and Courier service executive but I am not getting my product yet....

I had purchased dr. Aquaguard magna hd+ro+uv on 2015.
While servicing the product the next year (2016) the technician replaced the filter with a duplicate one. This was found out while servicing was done on 2017. Same year another technician replaced the filter with an incompatible one which i came to know few days back. I am in chennai now and the filters were replaced while i was in bangalore.
The service manager (Mr vignesh...

On 18/10/18 I raised a service request([protected])(2 year AMC) to replace broken waste water pipe only, water filter was working fine. The Technician came on 19th and replaced the pipe. The problem started from here on, drinking water was not coming . We called up the technician he came after an hour and told he has done some mistake he will fix it now . But drinking water stream has become narrow and waste water was coming excessively and...

Dear sir

My customer code is [protected]

The water filters tap handle is not functioning since 28th october 2018. I am unable to draw drinking water from the aquaguard as the handle of the tap has become loose and is not functioning.

The aquaguard model is magnum hd+ro+uv. Purchased on[protected]. This is under amc vide contract receipt no.[protected] dt. 18.08.2018.

Request you...

Hi

My name is nikhil. Am from cochin. It’s been a month since am behind the customer care of eureka forbes to get my vaccum cleaner service. Its out of warranty and am ready to pay for it.

Every time i complaint new ticket number is being raised. It’s almost ten new comlaint tickets being raised in a month now and no one has turned up. A company like eureka forbes are bound to give after sales service....