Eureka Forbes Complaints & Reviews

On 23.12.18 we called on eureka forbes helpline no.[protected] for enquiry about water purifier. Within 2-3 hours one mr. Rahul having mobile no. [protected] contacted us and came to our residence in the evening. He gave us briefing and told that aquaguard magna nxt uv will suffice our need. He told that the machine has 7 ltrs of tank and we can fill upto 14 ltrs in the morning upon that we told him that 14 ltrs are not sufficient as per our...

On 23.12.18 we called on Eureka Forbes helpline no.[protected] for enquiry about water purifier. Within 2-3 hours one Mr. Rahul having Mobile no. [protected] contacted us and came to our residence in the evening. He gave us briefing and told that Aquaguard Magna Nxt UV will suffice our need. He told that the machine has 7 ltrs of tank and we can fill upto 14 ltrs in the morning upon that we told him that 14 ltrs are not sufficient as per our...

I took the contract on 02.12.16, contract receipt# 27139287, in surat. the day i took it, all the things as per contract had changed for once (it should be twice as it took the plan for 2 years). thereafter on placing a complaint i get a service.
But after that till today no service had been given. as i shifted to kolkata i updated my address on 30.07.2018 (request#[protected] by calling [protected], the lady i communicated with assured...

Hi,

I have paid Annual Maintennce Charges (AMC) of Rs. 5020 on 16-Dec-2018 online but my Annual Maintenance Invoice is not yet received. I have checked with my bank and they have confirmed the amount is credited to the Eureka Forbes as beneficiary. But when having call with Eureka Forbes representative at their customer care number [protected] and they diverted to call me at their online department number[protected]. And...

I purchased aquaguard reviva 50 ro
Gwpdrev5010000 worth ₹ 12, 190 on 4th november, 2018. It was delivered on 9th november, 2018. After submitting multiple requests to install the water puridier, your plumber came on 21st november, 2018. When he opened the product to check it's filters, we found a crack in its base inside the water purifier.
My relative gave me advice to purchase ro+uv purifier instead of ro purifier because...

I have bought dr. Aqua guard magna hd ro+uv nxt water purifier vide invoice dated 30.07.2018. At the time of buying the above, my old aqua guard classic booster model was exchanged. I have already entered into amc for my old aqua guard for 3 years which is valid till 19.06.2020.

At the time of buying the new model dr. Aqua guard the sales person from eureka forbes informed me that the old amc will be converted to cover the...

Respected sir, i have purchased one vacuum cleaner model no. Euro clean-1 vacuum cleaner (Sr. No.[protected]) from one distributor of eureka forbes of the following address:
Ground floor, 37 narendra nagar, near l-9 bus stop, dunlop, kolkata - 700056 and tax invoice no.[protected] invoice date:[protected] and sales order no.[protected] sales order date no.[protected].
One mr. Sumit nandi (Sales employee of code[protected]...

I purchased vaccume cleaner model no wxd in may 2018. But i have facing problems about on/off switch, but sales person not resolved problem properly. Within six months vaccume machine have big problem.
Never purchase machine from eureka forbes.
In udaipur sales person is very bad. They never give good response after sold machines. I call to sales person yasif but he not give proper answer....

I am customer with an amc ; the service representative never turns up on time and when he does he disappeared with the outlet and cap. After calls over three days, still no response.

The choice now is to file a complaint at the local consumer court for derilication and wilful cause of health risk or just throw the product out and buy another water purifier....

No proper response is being given by your representative of Mr. Dinesh Lakhera of service centre of rajpur road dehradun after many times telephonic complaints from 10.11.2018 till date. Your are therefore requested to provide the service of vaccum cleaner (core vendor servicing) with in two days otherwise i will go to the consumer forum.

with regard

GIRDHARI LAL
[protected]...

Hi,
Team,

I am using a aquaguard ro since almost a year. They give one service when i called them, then the time came for second free service they guys called several times since a 4 months and on every call the aquaguard ro customers executive promise that they will send the service person tomorrow but no one came till yet.. Now i called them since 5 days they again promise and said you no need to have give any charges...

My vacuum cleaner is not working since 3 weeks. Raised complaint twice. Complaint number as follows:
[protected]
[protected]
I did not received any response from eureka forbes. Every time they just say our service technician will attend the complaint in 2 working days. But no body comes.
Also dust bags are not available at service center. It is waste to buy eureka forbes vacuum cleaner....

My compact classic model of aquaguard unit is under amc for many years. Last time under[protected] : 3 years contract, 6 filters (2 filters per year) are supposed to be provided, but actually they provided 5 filters and now aquaguard franchise is refusing to give the 6th filter. The new franchisee at kharghar - ramya services now not replacing one filter which is short supplied in last contract.
My customer code :[protected] for...

Product : enfinity water purifier by eureka forbes
Amc dated 1:12:16 for 2 years
Contract receipt no : 27116225
Customer no : [protected]
As per contract was supposed to replace pre filter candle and carbon block. However the same was not done. When contacted they say that their contract with the comp[any is changed and need to contact existing service provider. When contract ws signed matoshree was the service...

We requested for replacement of dustbag in the vacuum cleaner as ours is damaged. We raised the request on nov 23rd (Number: [protected]) - this request was closed without resolving. We called customer service multiple times, however to hide the delay, they raised a new request (Number: [protected]) on dec 15th. The new request is also not serviced till date. We can't use the vacuum cleaner without a dustbag. Please either provide service,...

Our aquaguard details like service due and telephone numbers are being shared with fraud private servicing companies. They come home in the name of aquaguard. They force you take amc. They replace original candles with duplicate ones and spoil the aquaguard machine.
These fraud companies say they are authorized by eureka forbes. Because they have all our details, we tend to believe them and sign up for their fraud amc...

I bought a waterpurifier i want to return it. But due to problems in management of companys sales man approach. They did not approach me properly they said return and replacement not possible but in the companys website return and replacement is possible upto 30 days from buying the product. So i demanded for the money refund first. They promised me they will initiate the refund first and then only they will take the product. Many days have...

I have purchased dr. Aquaguard magna water purifier in the month of august'2018... Machine is not working since more than 1 month... I have been following up with the local technician since that time... But i have not got proper response from him... Then i complained to the customer care over the phone on 24th nov'2018 with service request number [protected]... They assured that they will send a technician within 48 hrs... But no one has come......

Dear sir

I am booked euraka
Dr. Aquaguard nrich hd uv water filter dated 02/12/2018 order no [protected] sales person mr tanaji gole and vishjieet patil told me your filter came on tuesday, they not told me anything about fitting and other any charges. But tuesday filter not done delivered. So i call customer care no and ask about delivery they told me your filter stock no available in our ware house, so i am cancel...

I’m appalled at the terrible service given by @eurekaforbes, despite all its tall promises made at the time of sale, and on all its advertising.

I bought the dr. Aquaguard classic + water filter on 28 august this year. It’s only been 3 months, and it has already given a major problem. Five days ago, water stopped coming from the filter, and the filter light was blinking. After logging a complaint, the service engineer visited...