Eureka Forbes Complaints & Reviews

I am a customer of eureka forbes since i had purchased invisipre - undersink ro in august 2018. Before this i had been using kent ro for almost 11 years, without any complains. During kitchen renovation, i opted for your product.
The team from sector 16, panchkula visited my place, examined the water quality and suggested me to buy invisipure. I asked about the missing uv part in the ro, i was told by your team, that it was not required in my area, considering the water quality.
I ordered the ro online, but was delivered to me by the same dealer, and the assured gift - a wrist watch was handed over after around 4 months after repeated reminders.
There was some problem faced regarding storage of the water, the service team visited in january 2019 and told that an old machine had been installed and one of the parts was not of eureka forbes.
The tds of water reported was 30, which as per my medical knowledge is not suitable for drinking. On asking for correction, i was told that since there was no uv present, it could not be corrected.
I feel i have been cheated and following questions come to my mind.
Why was i not advised ro + uv?
Why should i be responsible for the ill deeds of a particular person, as i have been trusting eureka forbes and that person came to me representing you. (I am well aware that he has cheated many more people and has been terminated on the grounds o[censored]nethical practices).
Why should the machine not be replaced by the company, as one of your employees is responsible and you as a company are responsible for your people.
I have spent around 17, 000 rupees. If required i could have invested more. We don't buy water purifiers as grocery and no one replaces them every year.
I have kids and elderlies in the family, and if someone faces medical issues because of bad water quality, i will hold your company responsible for providing me with wrong information and wrong machine.

When I purchased eureka forbes machine . I was use booster model but technician told me change this model to upgrade device new model not good quality and not good service provide. My machine is under warrenty but they told me chargable change filter what can i do ? Please help me. When service person not specified product description and sales person also. When they are not understanding me product service and blind me ...Thank u

My water purifier needs a replacement of it's filters it's under amc validity till 16/07/2019 the same was renewed in advance on technician visit dated 03/07/2019 and new amc renewed till 24/07/2022. I have been following up with the local service people @chowk lucknow u. P. But to no avail. I have been subjected to having impure water. My amc contract receipt numbers 26559835 and 0164359
Eureka forbes seems not concerned

Complain for eureka forbes sales. Kesar mob:[protected] his manager sushant : [protected] they delivered old batch date water purifier and when i returned they donot give my token money and finance paper. Totally bad service from aquaguard.
Today i received a call from mobile number : [protected] saying they are edureka forbes mumbai they took my address and assured me money will be returned still no progress

Ref EFL0548617
Complaint ref [protected]
Escalation ref [protected]
The water purifier AMC contract was created on 29th June 2019 and technician performed incomplete maintenance as he didn't had all filter cartridges required. Now so far after 11 days still he hasn't turned up.
Everytime email send to customers care they provide fake promises that technician will visit tomorrow.

I purchased a water softening device from this company in january this year. Ever since its purchase, the device has been malfunctioning due to various machine faults and every time the service personnel attended to my calls only after much persuasion and that too after much delay. I have been demanding replacement of this machine, for whch i have shelled out around rs.45, 000 since there is one year warranty. However they have turned down my request. Of late, the machine has been in disuse for the past 15 days, as they say, there is defect to an electrical part, which is to be supplied by their chennai branch, for replacement. I have made several requests to their chennai personnel for immediate supply, but till today they have not conceded to my request.
Since the machine appears to be faulty, i wish the company could take it back and allow me full refund of cost and installation charges.

I have taken amc for three years on 02.01.2017 by paying an amount of rs.4045 and contract receipt no[protected] on 24.12.2016 for maintenance of my acqua guard. However the eureka forbes did not provide amc service since 30.06.2019 despite making several complaints to the customer care. My complaint no [protected] dated 30.06.2019 remained unattended despite making several request to the customer care upto 06.07.2019. Their executives mr. Parminder mob [protected] told that he deputed some mr vinay to rectify the problem in my acqua guard on 5.07.2019 but despite 20 calls made by me no body turned up to 08.07.2019 and all along mr parminder did not respond to my any calls. My whole family remained out of safe water for a week due to callous attitude of the executives of acqua gauard eureka forbes. This is a very bad service by them. I request them that they must return my amc charges for six month since they failed to provide any amc service to me. Their behaviour is very absurd and they did not respond and they simply cheat the public in the name and fame they have built on cheating the people by false promise of providing of amc. Their customer service is very bad and one day they will face closure of their service if they do not provide service to the public and do not stop cheating the public in this way. They have harassed me very badly and for this they need an apology as well as surrendering the excess amount of amc charges for the period bebound 30.07.2019 when they failed to provide service even after so many requests.

Bought trendy steel few days back and already replaced once because of faulty dust bag cap, and now the replaced one has power cord issue. When the switch is pressed, the cord doesn't go in. What kind of product has Eureka started selling, with such poor quality raw materials. Also the finishing is too bad. I need it replaced Immediately. Can someone look into this on priority. How can the products have so many issues, then why launched in market?

I have reported so many times through consumer complain forum but no action has been taken. Now i don't want to replace, please refund my money and take back yours unsurvivable product. Your company chited me. Customer code - [protected], purchased on line on 14th jun 2019 it is u/s wef 26jun 2019 touched screen not working certified by your technician. [protected] dr. Benoy kumar c. 165/1, gurdwara coloney lane no-a/3/c infront of balaji enterprise lohegaon pune-411047.

Dear sir/madom,
I am using water purifier of classic model of eureka forbes, but service engineer has not visited for said model for servicing. I had also made the complain to customer care no. But still yet not visited. Pl. Do needful action at your end.

Nilkanth vegad,
Cell - [protected].
Add:- c1/204, shivanjali dreams, opp. Meera bunglow,
Kamrej gam road, kamrej.

I have purchased on 14th jun 2019. It is unsurvivable from 26th jun 19 onward but technician certified on 30th jun 19 that touched screen unservisable. I have contact with mr surendra gupte service head on 30th jun 19, he has told me that it will be replaced then i have filed up replaced form and submitted same day. Still no body has came to me for replaced it. Please refund my money with interest as soon as possible. I don't want your product. You have chited me. Customer code: [protected]. Po no. And date: 11164219, 13/6/2019.

I directly purchased dr aquaguard hd uv from eureka forbes, neelkanth plaza, pitampura delhi after demo given by them, they installed it and i paid for that but after making many request to them for bill telephonically they told "sir aaj send kardenge" but they haven't provided the bill yet. The deal was finalised on 12800 rupees.
Purchase and installed on 26 june 2019.

Hello, i have been looking for a replacement for hose pipe for my trendy nano vacuum cleaner.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine.in my view, these latches are too delicate to be a part of a vacuum machine, which gets dragged around during cleaning. The problem, once the latches are gone, the entire machine is useless. While looking through the company's website, i couldn't locate the part.

Please help me with this issue.

I done my complaint on July 1st and I got message on that day only the technician name and phone number that he will be attending. But no one came came and that guy is not lifting. I took AMC also. I called to customer care and they also did not help me out. From last two days I am calling and my problem is not solved. If problem comes then only we will call. Otherwise no one will call. If you cannot attend the complaint some action you should take. Sitting at home at waiting for the technician to come.

I brought Dr. Aquaguard Nrich UV water purifier, but salesman didn't provide proper information about PRV which is required to control water pressure. After buying machine, technician from Eureka Forbes asked me to pay extra 1000/- I asked demo to know water TDS, pressure etc. After checking only salesman suggested the water purifier. Just blindly trusted the salesman company and salesman and did full payment. After 5 days purifier is without installation. After calling call center only false promises. No one really bother if customer is satisfied. If customer buying purifier are they really working. Company is suffering all the time and company do not show any kind of courtesy and professionally. Very very disappointed.

We have purchased trendy nano model ld-615 vacuum cleaner from vijay sales. After using it for 16 to 18 months the locking portion of hose pipe broke. I had lodged the complaint 3-4 times. The company person visited only once and promised to send the spares in couple of days. I had specifically told that i am ready to pay charges for the same. After one visit no body had appeared nor i received any communication from forbes.

If hose pipe is not available then you can provide the complete fixture.

It is very difficult to show faith on such so called big brand.

I have purchased dr. Aquaguard classic + with booster pump on 13th jun 2019 on line, that day onward it is unsurvivable, customer code: [protected] po number and date : 11164219, 13.06.2019. It is not working, matter has been reported to mr. Surendra gupte (Service head) contact no - [protected] that please replace the aquaguard and he has talk to technician mr. Naryan who has came to my house for repeat it, technician told to mr. Surendra gupte that it is to be replaced because touched screen are not working but he is not replaced. Now it is kept as a model. Now i am asking from company, who will replace it? Better company should refund my money as soon as possible. This are fraud company. [protected] dr. Benoy kumar c. 165/1, gurdwara coloney lane no-a/3/c infront of balaji enterprise lohegaon pune-411047.

Ordered a geneus + online order [protected] and the sales executive committed delivery and installation in 2 days, its been 5 days and nothing happened so far. For the last 3 days been getting calls and emails that product out for delivery but no one turns up this is followed by lies and excuses... Vehicle broke down etc. This is the level of pathetic service on delivering the product, imagine how pathetic the service is going to be...

Hi technician charged more amount for 3 year amc rs 5, 000 when i checked in company website it is showing only rs 4, 850 and he took additional service charge of rs 450 my question when i am taking amc they told no serivice charge its all covered under amc now why should i pay additional service charge for him.

Please check this issue and refund the difference amount of rs 600

We purchased a eureka forbes water purifier (Make smart plus ro-uv-mtds) throgh amazon.in and delivery of the same was made on sunday the 23rd june. 2019 in the name of lajwanti bhandari.
We immediately called customer care executive of eureka forbes same day to get it fixed. We were told that the purifier will be fixed/installed within two working days. My conplaint no. Was [protected]. We waited till tuesday but no body from company turned up by this date. We again reported the matter to the cudtomer care executive on 25.06.2019 and we were given second complaint no. [protected]. But even after 6 days by now, no action has been taken by the company in this regard. We are daily in touch with customer care executives but every time we get an assurance that purifier will be fixed possitively by today evening. But that today evening has not come so far.

We never expected that the service of the company will be so poor. Otherwise we would have never ordered purifier from eureka forbes. We are sick of making complaints again and again without any fruitful result.

May i still hope that company will take immediate action to fix my problem.

S. S. Bhandari