Eureka Forbes Complaints & Reviews

I registered one installation service request for my dr. Aquaguard magna hd ro uv water purifier on 20th july'19. Service request number is: [protected]. Till now none from installation team has contacted. I called up the customer care on 21st & 22nd july'19 & they assured me every time that within 12 hours the issue will be resolved.
Till now issue has not been addressed.

Hi,
I buyed Aquaguard Enhance RO on 10th June, .Installation request was placed on 21 June, and 29 June it was installed successfully. I have submitted request on 17th July regarding red light blinking on machine. Technician came and said mother board is gone and we have to get a new one.Since then he didn't showed up, calling on he said call to helpline number.I want new replacement for this defective product I have received.It is just one month, and product turned out to be defective.

Hello team,

This is about an employee of eureka forbes who cheated me badly by breaching the terms and contracts of eureka forbes.

I had purchased aquaguard reviva ro+uv+mtds model with sales person named girish gowda one year before.

Just to meet his sales targets he convinced and mentioned in note that he will provide 18 months warranty and maintenance whereas standard terms of 12 months only allowed here he breached the company terms.

Case:

Just before a month onwards purifier is not working and for service request i called aquaguard and they explained me that no such extra warranty or maintenance is allowed as per company terms and also said that fellow is completely cheated you.

Considering this i called the same person to check and fix the issue and here he started acting

That he will come tomorrow and came with technician after a week with continuous follow-up and checked the machine and said motor is not working and need to change and for that 3900+400 will charged i asked him you have provided me 18 months warranty and maintenance, but he denied and gave personal reasons then i said okay 60% i will pay kindly fix it he accepted and promised he will very next day but came after a week with technician and he said motor is working and pcb is not working! Then they just kept opened everything went away stating that tomorrow they will come and fix it. That's all,

I have been calling him he is telling different stories. He is again trying to cheat me that pcb will cost 3500+400 for service charges and i asked him for the bill he is denying to provide any bill and this is clearly states that he is not only cheating me and also company and he is supposed to do this at free of cost as he given bloody committed of 18 months service.

Even now if call him, he says that he will come today and actually he will not.

It's been almost a month all the things kept open did not fix the machine this really disappointed me that still such employees are working in eureka forbes.

In any company employee should be trust worthy and customer centric but here it is seems reverse.

I don't know what is the action you are going to take on such employee who broken the rules of employment contract under breach of contract of eureka forbes cheated customer and his trust on brand name of eureka forbes and aquaguard.

It's been almost a month it is not fixed and no water, hiring water from outside trusting every day that he will come and fix but it seems he is completely neglected customer who trusted and paid more money for the brand by trusting will receive good service.

I am also going to file a complaint in consumer court, i have all the necessary documents and bills.

Kindly call me and assist me and also save your brand name from such employee who is poison for both company and customers.

Please also find attached his details.

1. 18 months committed service in written.
2. His name is girish gowda, territory head at eureka forbes as per his 3.
Facebook status.
3. His photo identity.
4. Number: +91 [protected]

Product Purchased : Aquaguard Fusion (Hot/Ambient & Cold) water purifier ordered on 6th July 2019 & Installed on 9th July 2019

Invoice No[protected]
Sales Order No[protected]

Following was my experience on the product & service.

- Product is defective - Scratches on panel, Hot water tap is bent, Cold water tap is getting stuck with tap which might break, Back grill screw is missing.

- Pathetic Installation - Installation was not like your service (Guy turned the heater coil on without water in it ! generating smoke & burning smell which was noticed & alerted by me. Anything could have happened)

- No feedback acknowledgment - Even on these complaints installation person collected my feedback on a form without any acknowledgement of issues. Asked me to continue to use the product.

- Customer Support Complaint - When called up support I had to introduce the product to your service person by describing every detail & he kept on keeping my call on hold which increased frustration as I was asked asked to repeat things again & again.

- Escalation - Tried to escalate the issue through your portal (Anu Kotian or Vinath Hegde's email id is not provided), Support case number is termed invalid when tried to escalate it (Support No provided to me is [protected])

With all the above experience with your premium product, I make a humble request to you to please refund my hard earned money & take back your product which is 6 hours old.

Thanks,
Swaminath Haridas

Customer id - [protected]. I had purchased an amc for my enhanced uv water purifier from the service guy maruti ankushrao on 05.10.2018 against a cheque (637323) payment of inr 5060.00. The cheque was cleared on 15.10.2018 against lcccms pool acnonuti (I am not sure what this is!!) although the cheque was in the name of "eureka forbes limited". I tried to check the details in my customer portal and it says no amc against my name. I had a online...

On[protected] i renewed my amc for 3 years for my water purifier (Model: total gold nova) and the block and candle were changed on[protected]. This year the annual service date should have fallen due in june. But your sms dated 29 may ’19 informed me that the servicing is due in july instead of june.
Till[protected], no technician turned up for servicing, nor did i receive any call in this regard.
So, on[protected] i rang up at[protected], which is not a toll-free number, from two of my mobile numbers with the facility of low-rate / unlimited calls. Surprisingly, the calls were not responded. Then as i rang up from my registered mobile the call was answered, but the attending lady forced me to answer to her queries like my name, address, email no., registered mobile nos,, purifier model name etc. All this seemed to be unwanted as i called from my registered mobile. Finally, she said a technician would visit my house shortly.
This prolonged call resulted in a charge of rs. 9.88 to me
This leads me to believe that:
1. You have deliberately blocked the mobile numbers with free / low-rate calls
2. You have trained your customer care staffs to somehow prolong the talk-time costing much
3. You must have some arrangement with the concerned mobile service provider who might share a part of the revenue earned in this process
4. This is the only reason why a company of your standing is not maintaining a toll-free number
5. This is certainly an unscrupulous practice deserving an immediate stop to it.

Very worst product ever had.
I purchased eureka forbes jazz on march 17th and it has 1 year warranty.
I have used only twice. From july 7th till today i am raising complaint. No one is responsive. It is not working. Sometimes it will not start and sometimes it will never stop.
I called 8 times to customer care and they always keep my call on hold saying they will escalate and i have waiting for almost 30min holding in the line.
Now they sent a technician and he tells it cant be repaired. So who is responsible for this. I lost my money for the dummy product which costed me 4500/-. I need refund as the product is still under warranty.

It is such a waste of time from 10 days to raise a complaint.

Dear sir,
I am p. V. Thomas, retired additional superintendent of police, tamilnadu police service, residing at plot no 40, peter street, golden george nagar, nerkundram, chennai 600107. I have been a regular customer of eureka forbes for more that a decade purchasing different products. I had purchased a reviva ro water purifier. Subsequently on[protected], i purchased a new on through exchange - 2000 through your franchisee venus ro system, no. 103/2 lake view road, 4th street, postal colony, west mambalam, chennai - 600033. Then i took a amc for a 2 year period from[protected] to[protected] by paying rs. 7950/-. I was promised regular service of the reviva ro every 4 months. As noted in the contract receipt. But so far only one service was done and in spite of repeated phone calls, there was poor response from the franchisee. I am shocked at the poor service from a reputed company as yours.
I request that immediate action be taken for providing the free services of my revivia ro as per the amc.

Kind regards

P v thomas...

Aquaguard मशीन का कम्प्लेन १३th जुलाई २०१९ को किया था किंतु अभी तक टेक्निशन मशीन ठीक नहीं किया है । आज ४ दिन हो गया है । technician द्वारा हमेंशा कहा जाता है कि २ से ३ दिन में विज़िट करूँगा। पता नहीं २ से ३ दिन कब तक आएगा।
युरीका Forbes का द्वारा बहुत ख़राब सर्विस दिया जाता है । मुझे पता रहता तो शायद में eureka फ़ॉर्ब्ज़ का वॉटर purifier मशीन नहीं लेता।
मैं सभी दोस्तों को eureka फ़ॉर्ब्ज़ का सामान ख़रीदने से मना कर दूँगा।

M/s eureka forbes,

I would like to start by saying that we are not so proud consumers of your ro system dr. Aquaguard magna nxt hd uv it feels like deja vu because previous year on april 12 i was writing a similar email like this which had the same intent i. E. For you (Eureka forbes) to take your customer more seriously that what you do, because to get your attention i have write an email and i better write a bunch of them and save them in my drafts and whenever needed i just sent you with the timestamp accordingly, well lets start with this grievance in the email i sent you last year i explained how prompt you were in providing service where in this time you guys have be instant in your service but to just show that you are willing to come to your customer's door step whether their problem is getting fixed or not is the least of your concerns so lets start,

We first started with issue of our filter not filling the tank at all even if leave it for more than 8 hours it would barely fill a quarter of the tank then we called you guys you send the technician he comes in says the usual there clogging in the filter i've cleared it good to go and also your annual amc is due, renewing it would be be in your benefit because if troubles you again i can come back and change the membrane (Which is like a motherboard) in the machine which makes it as good as new.

In fortnight we were again back where we started we called again the same tech came and as we expected he did what he had said back then and this was probably a little over a month and half ago, so now we had new membrane and clean filters again as he seemed to find a bit of dust in it again which was bothering us again.

Now we have paid close to 6k for an amc renewal so far which is still ok if the machine would function but around 35 days we face the same problem again which was 4 or may 5 days ago it totally stop cleaning the water the tank was empty even after leaving the machine turned on for more than 15 hours, we called again guess what the same technician came i am gonna stop here for a minute i don't know what kind of customer service do you have of escalation team when you see a technician coming to a place over and over again and we still are calling with grievances over and over again then are you supposed to intervene and send supervisor or take the machine in the workshop but no as if you have one tech to do it all and whose only solution is to clean the filter which he did because apparently it filter clogging that is doing again again we have over 40 houses in our block and our water supply can't be that bad because there are 39 more families who are using it and i don't think they are having issues like us with their purifiers.

On his next visit about 5 days ago he again do his clean up and show its good to go and for what its worth it did work for precisely 24 hours meanwhile in these 24 hours we manged to do what we could to help clean the water supply we got water tank storage cleaned 1500 ltrs water all wiped clean because we were thinking, that maybe the problem spent 700 rupees and during these 4 to 5 days we were buying 40 rupees worth of bisleri bottles everyday which was just cherry on the top because after buying a 19k worth of purifier and adding almost 6k for an amc and after countless visits from the same technician it still wouldn't work.

I need to know what should i do, if you can return my money back then please take your purifier back and give me my money back but don't send that tech guy again.

P. S
Sincerely pissed customer
Rahul sharma
+91 [protected]

I have given so many complain against Eureka Forbes that they have not yet Replace my UnServiceable Dr.Aquagurd last 26th Jun 2019 as I have Purchased on 14th Jun 2019 and Cerified by company Technician that U/S on 30th Jun 2019, Customer Code : [protected]. I have contacted so many time with Mr. Surendra Gupte Service Head Contact No : [protected] but he is not attending my call last 05 days. On 11th July 2019 Eureka Forbes Plumber has came and un installed the Dr. Aquagurd product . Eureka Forbes Chited me taken money and given Unserviceable Dr.Aquagurd . Please Refund my money immediately other wise I am going to take legal action. Please enquire the matter and take action. [protected] Dr. Benoy Kumar Chattapadhyaya 165/, Gurdwara Colony Lane No A/3/C In Front of Balaji Enterprise Lohegaon Pune- 411047 .

Eureka forbes... I brought auqua gaurd enhance ro water purifier
You are cheating valuable customer in name annual maintenance...in january 2018
I paid 8000 rs in the name of maintenance charges two years with promise of annual water filter change
And annual three maintenance services. But no one attending right now.. They're not even lifting my phone calls... Till now fifteen month are completed no one changed water filter that u r promised in maintenance services...
Rajahmundry
[protected]
Near reliance bunk rtc complex
Lg services building

I have purchased an Aquaguard UV enhancer through online but owing to some issues i have to return which was collected from my residence. It has been a month i have been calling the customer care and sending mails to onlineshopping @ eureka forbes.com for refund of my money but no onr is bothered to update when refund will happen . Ticket no [protected] Customer code [protected]

I am a customer of eureka forbes since i had purchased invisipre - undersink ro in august 2018. Before this i had been using kent ro for almost 11 years, without any complains. During kitchen renovation, i opted for your product.
The team from sector 16, panchkula visited my place, examined the water quality and suggested me to buy invisipure. I asked about the missing uv part in the ro, i was told by your team, that it was not required in my area, considering the water quality.
I ordered the ro online, but was delivered to me by the same dealer, and the assured gift - a wrist watch was handed over after around 4 months after repeated reminders.
There was some problem faced regarding storage of the water, the service team visited in january 2019 and told that an old machine had been installed and one of the parts was not of eureka forbes.
The tds of water reported was 30, which as per my medical knowledge is not suitable for drinking. On asking for correction, i was told that since there was no uv present, it could not be corrected.
I feel i have been cheated and following questions come to my mind.
Why was i not advised ro + uv?
Why should i be responsible for the ill deeds of a particular person, as i have been trusting eureka forbes and that person came to me representing you. (I am well aware that he has cheated many more people and has been terminated on the grounds o[censored]nethical practices).
Why should the machine not be replaced by the company, as one of your employees is responsible and you as a company are responsible for your people.
I have spent around 17, 000 rupees. If required i could have invested more. We don't buy water purifiers as grocery and no one replaces them every year.
I have kids and elderlies in the family, and if someone faces medical issues because of bad water quality, i will hold your company responsible for providing me with wrong information and wrong machine.

When I purchased eureka forbes machine . I was use booster model but technician told me change this model to upgrade device new model not good quality and not good service provide. My machine is under warrenty but they told me chargable change filter what can i do ? Please help me. When service person not specified product description and sales person also. When they are not understanding me product service and blind me ...Thank u

My water purifier needs a replacement of it's filters it's under amc validity till 16/07/2019 the same was renewed in advance on technician visit dated 03/07/2019 and new amc renewed till 24/07/2022. I have been following up with the local service people @chowk lucknow u. P. But to no avail. I have been subjected to having impure water. My amc contract receipt numbers 26559835 and 0164359
Eureka forbes seems not concerned

Complain for eureka forbes sales. Kesar mob:[protected] his manager sushant : [protected] they delivered old batch date water purifier and when i returned they donot give my token money and finance paper. Totally bad service from aquaguard.
Today i received a call from mobile number : [protected] saying they are edureka forbes mumbai they took my address and assured me money will be returned still no progress

Ref EFL0548617
Complaint ref [protected]
Escalation ref [protected]
The water purifier AMC contract was created on 29th June 2019 and technician performed incomplete maintenance as he didn't had all filter cartridges required. Now so far after 11 days still he hasn't turned up.
Everytime email send to customers care they provide fake promises that technician will visit tomorrow.

I purchased a water softening device from this company in january this year. Ever since its purchase, the device has been malfunctioning due to various machine faults and every time the service personnel attended to my calls only after much persuasion and that too after much delay. I have been demanding replacement of this machine, for whch i have shelled out around rs.45, 000 since there is one year warranty. However they have turned down my request. Of late, the machine has been in disuse for the past 15 days, as they say, there is defect to an electrical part, which is to be supplied by their chennai branch, for replacement. I have made several requests to their chennai personnel for immediate supply, but till today they have not conceded to my request.
Since the machine appears to be faulty, i wish the company could take it back and allow me full refund of cost and installation charges.

I have taken amc for three years on 02.01.2017 by paying an amount of rs.4045 and contract receipt no[protected] on 24.12.2016 for maintenance of my acqua guard. However the eureka forbes did not provide amc service since 30.06.2019 despite making several complaints to the customer care. My complaint no [protected] dated 30.06.2019 remained unattended despite making several request to the customer care upto 06.07.2019. Their executives mr. Parminder mob [protected] told that he deputed some mr vinay to rectify the problem in my acqua guard on 5.07.2019 but despite 20 calls made by me no body turned up to 08.07.2019 and all along mr parminder did not respond to my any calls. My whole family remained out of safe water for a week due to callous attitude of the executives of acqua gauard eureka forbes. This is a very bad service by them. I request them that they must return my amc charges for six month since they failed to provide any amc service to me. Their behaviour is very absurd and they did not respond and they simply cheat the public in the name and fame they have built on cheating the people by false promise of providing of amc. Their customer service is very bad and one day they will face closure of their service if they do not provide service to the public and do not stop cheating the public in this way. They have harassed me very badly and for this they need an apology as well as surrendering the excess amount of amc charges for the period bebound 30.07.2019 when they failed to provide service even after so many requests.