Eureka Forbes Complaints & Reviews

Dr. Aquaguard classic + was installed at my below mentioned house address on 16.12.18 by mr. Senthil (Service engineer from devi associates, coimbatore) but the bill was received by the undersigned only in the 1st week of feb’18 after several follow-ups through phone calls as well as visiting the local coimbatore office (Devi associates/ramnir associates, coimbatore). The bill was received without any gst no (Bill no.[protected] dt 22.12.18,...

Dear sir,
M/s eureka forbes ltd supplied me an equipment vide invoice no.[protected] dated 18.2.19. I request you to instal it on phone but inspite of repeated requests the insataltion of your equipment is still pending since 20th feb, 2019. I am suffering.in these circumstances it is requested that the instal. Tion of above equipment be arranged on priority,.
An early action is requested
Ashok saxena...

Taken amc of water purified as they said everything covered for repair but now some issue with motor now they say if you have taken amc for 2 years then all these covered. Looks like fraud guys and cheating customers in the name if amc. While selling they say all covered now they say only some are covered which are less cost or repairable things. Looks like cheater company. Please take action asap...

Dear sir/ madam,
This is to inform to your good self that i was the employee of eureka forbes ltd from dec 2003 to 2017. I resigned the company in april 2017 in proper manner with one month notice period and submit all my document to my hr dept three time through proper channel. But sorry to say no one can respond about my pendency of pf or neither we receive any information to getting my pf benefit. Request is this that even we visit...

I bought Euroclean iClean one month weeks back and I am yet to receive the bills. This is very bad on your side that still not given the bill or send the bill to my id. I am keep getting SMS saying that bill be ready but nothing so far.
The item was sold by Yogesh Kumar MM/[protected], my customer id is [protected].

Nelson.
____________________Second Reply from Euro customer care.
This is in reference to...

Service complaint regarding water quality has been raise on 26th of feb 2019 at around 1.00 p. M and requested to attend the complaint on the same day as this is an emergency request as already the entire family members health got affected.
The same has been conveyed to the customer service person and she agreed to send the service personnel by 6.00 p. M on the same day and i have been asked to buy amc contract through online and i...

Bad quality service of your customer service. Many executive are selling your products wrongly for their incentives and making trouble for the clients. Which makes trouble for the clients they are telling that it's a life time free service and they r selling the product in a wrong way. Now customer is in trouble that yearly amc cost of your product is nearly 5000 why you people r giving fake information and selling your product. First product...

I have raised a new complain again with service request id [protected] due to trouble faced in eureka forbes aquaguard enhance ro+ purchased on 07-june-2018. Now again i am facing the same trouble which was raised on the equipment on 02-oct-2018. My equipment is choked and making knocking noise and purification process is totally stopped.
I had raised 6 complaints already for this product in period 8 months. Still i am being troubled...

Aquaguard magna purchased 4 months ago is not working even though it has warranty of 1 year. The mechanic who came to repair told that the candle was not functioning and at the same time told that the candle is not available in their store. Since 4 days no sign of anybody for repair of the machine. Horrible customer service the people working at your company don't even know how to behave. Since 4 days we are uaing boiled water for drinking...

I have purchased eureka forbes water purifier and got only 1 service in 2 years...
What the hell is this i lost my 20000 for this purifier.. Please don't purchase any product from eureka forbes as you will not get any after sales service.
I am going to file a case against them to consumer forum which will waste my money and time but there is no option left for me as i tried my level best to get the service from them but they...

I have aqua guard classic in my home but now the service centre people are not helping me... They have fooled me and looted my money... They said me filter for aqua guard classic is not available but now they are telling it's available... Eureka forbes people are in sales mind and cheap people... I'm facing issue with the filter and they are not even responding me... If i call them they are not even responding my call... My money is totally...

I have purchase dr aquaguard from your sales executive mr. Ravi nemad he has providing quotation with gst but still i have not receipt of gst invoice and my bank complling me for submitting gst invoice otherwise he has debiting my account in this regards i already lodging various complaint still no body resolve my bill problem.
Finally i am requesting you to provide gst invoice otherwise i am returning your product or i am going to...

I got a call from Dr Aqua claiming to do service to my Kent water purifier by checking its water quality. Even when we had absolutely no issue, the technician did some cleaning and removed the filter cap and put it back chargers ₹350. Ever since then since the last 5 days we have been having trouble with water leakage and it is not in usable condition now. Repeated calls to the customer care is a waste. They say they will send a service...

Sir/ mam
It is a humble request me my mother and grandma have called u several times for service request but there has been no response by your side.
I have a euroclean wet and dry vaccume cleaner. We have registered complains for service but no personnel have yet been send.
The product has been out of service. We are really fed up now.
Serial no. Of product 4027403
230 v, 50 hz

We request...

Dear team

Very bad service no response from your team no body is serious about the issue. If anybody can sort out the issue please do the needful we will be very much grate full to you.

Dear subhashji/prashantji/vaibhavji,

We are taking followup from many days, regarding water purifier supplied by your company which is not working since last 3 months. After taking regular followup also not a...

I purchased this enhance aquaguard on 27 december 2018 its jst two months passed nd this machine has given me lot of trouble i have launched 4 to 5 complaints in just two months the after sale service is very poor i had a problem of water tank filling very slow it ws resolved after 3 days of follow up to customercare again it worked good for 5 days again i called cc bcoz water completely stopped fiiliing i have to call again nd again to the...

There are two complains that i have raised on the call centre by talking to your executive multiple times.
1) replacement of part:
A part needs to be replaced. (Plate below the water tap to keep the bottle)
Raised complains 3 times, but not getting any response. Every time an engineer calls asking 'have you raised a request for servicing of the device?'. On explaining the details nobody calls back.

2)...

This is a complaint regarding the misbehavior/ rude attitude of the technician (+[protected] from the hyderabad service center.

Even after 2 weeks of raising the issue and concern with the manager, mr. Pratap (+[protected] from the hyderabad service center, the issue is not solved but there have been 3-4 technicians who have been calling me and harassing me further.

This i feel is because i raised a...

I have raised the installation request on 13 Feb 2019. As per their policy it will be installed in 48 hours. But they have not responded to the request. They keep on telling that they will install it in priority but seems that the priority is so less for providing post sales service of installation. They are justforwarding the request.
After putting the matter on twitter they gave me call back and to my surprize the Technitian was...

I have purchased aqua guard water purifier, the salesman made an offer of an assured gift along with the product.
Once the product was delivered, the gift worth rs.2500/- which was assured was not available.
I mentioned the same to the service guy who came for installation, he mentioned that it will be delivered separately.
I have been following up for the last 6 months but no response.

I think this is...