Eureka Forbes Complaints & Reviews

Filter is clogged.Filter is required replacement.The product is out of warranty.Arrange to replace as per your charge.The filter was changed last year by your representative Mr.Rajib Sarkar Ph.No.[protected].I contact him. He advice me to book complain then only the problem be taken for rectification.My registered mobile NO.and land line are [protected] and [protected] respectively.My address is Bunokalitala, Engineerbagan.Chinsurah.Hooghly District.PIN -712101.

As my water purifier is not working well, i called to customer care to lodge a service request which is in under warranty. They told their technician will be coming in 2 days, but now it has crossed 3 weeks and no one has come. I called many times to the eureka's forbes customer care and complained many times regarding this, they use to tell the same thing but nothing has happened. Neither they didn't took any action nor acknowledged me. My entire family is facing acute crisis of drinking water because of the negligence of eureka's forbes. Is this the way you treat your own customers? You are bound to provide a free service to your products which are under warranty but you are lagging to provide, which results in suffering of customers like me, its is very unethical.
Now i need an action not any conversations with your customer care. Its my legal right that i can claim a free service request from you, so i just want to know when my service will be done.

The service representative came to service the machine as per amc but after his visit water is falling at irregular intervals. We have called him several times but he is not responding. His contact no is [protected] naming subhankar. He had changed one pipe. On 2nd day water started leaking from the pipe. He came and changed the pipe but from then water is falling at irregular intervals.

This has service request no; [protected] lodged with eureka forbes on[protected] whereas they had acknowledged that it will be attended shortly and at the time of booking the complaint at about 11am the call centre executive informed that it will be attended within 5 hours. We had requested for an early resolution since all india entrance exam is going on and about 500 students are struggling without water. But even after 24 hours the complaint stands un resolved

I purchased enhance uv+uf ltr 7 storage from “sales corner (Baroda) pvt. Ltd on 19th november, 2018, and its installed in december, 2018.
Its work 1.5 month properly but then after it’s in started issues.in this product water not coming and if it’s water coming then take so much to filtering.
Still todays above issues not clear, now a days totally water was stopped to filtering, every time technical come and the within 3-4 days again same problem arise.
Technical told us filter was blocked in water purifier due to dirty water coming from corporation. I want to say company that i accept that dirty water coming from corporation, but that’s why i purchase water purifier so i drink clean water.
I had logged service complaint on 1st april, 2019 but still problem is not resolved. Last 8 days every day i called customer case, every time they assure me within 1 days visit will be done but no any technician visit my home still to today.
I really irritated from eureka forbes never buy aquaguard from. Poor product & worst service provider. Also don’t recommend to any other.

Today again i called customer care and got the same response up to tomorrow morning your problem must be clear...

I am a customer from howrah, west bengal and i purchased a vacuum cleaner in the month of november 2018. A sales man named arindam golui visited my place and literally forced me to purchase the vacuum cleaner, as at that point of time, i was very disturbed with my ailing mother. When asked he admitted that he has to meet the target of the month! Since i needed one, i purchased that and after a couple of days he came for the demo. He was in a hurry and showed me how to operate the machine with some of the attachments but not all and assured me that he will come again and show me the other options with the other attachments. This is the month of april 2019 and after repeated phone calls he did not even bother to come. At times he doesn't even bother to receive the call and even though he receives my call he says, ' ma'am i will definitely come tomorrow!' it seems to be an eternal wait! The funniest part is he visited my place for at least 6-7 times before i purchased the product. He even brought his boss along with him to motivate me. My question is if he cannot manage time then why didn't he send someone else? If this is so that a demo can be given only once, then why did he leave it incomplete on the first go? This is what eureka forbes is! They do believe 'customer is the king' but only till the time you purchase the product. Once purchased? You may read it from the beginning again!
Thanking you,
Sarmistha majumder

I am using enhance ro water purifier for past several years. A technician came on 30 march, 2019 to replace filters as per amc. Soon after the technician left, we noticed water leakage at the inlet to water purifier system. I called up the technician and with 2 days attempt, a temporary solution was given although leakage didn't stop.

As per the technician, the installation was done wrongly, although the system was under amc since i purchased it. I even agreed to install it properly with additional kit on my own cost.

But, unfortunately, that didn't happen so far. I raised a new complaint to resolve this.

I don't have much confidence on eureka forbes service centre.

My customer id is [protected].

I have done a 3 year amc for the above named product in september 2016. But no one has come for servicing since mar 2018.

I have repeatedly lodged complaint through the website of eureka forbes but i have receive no response.

Even earlier i had to lodge complaint everytime when servicing was due and only then a person used to come. But this time there is absolutely no response from the company. They are absolute cheats collecting money from customer in name of providing amc but giving no service.

I own a euroclean wdx2 vaccum cleaner, which needs cloth dustbag, (Canvas bag) and also i visited nearest office at vivekananda circle in mysore for the same. Service people at this center intimated that they will give door delivery but after some hour they told that they dont have any stock of it, but refused to answer when the stock will come. Call center people are asking 375 rs to send the dust bag of 165 rs. It is responsibility of eureka forbes to keep the stock at its office (Promised during sales, the stock will be available at rajajinagar office). Improper response from call center and office people of vivekananda circle mysore

Dear sir,

I purchased aquaguard machine (Dr. Megna uv+) from eureka forbes. I also purchased contract (Amc) from this company for 3 year. I raised request so many times for service but no executive visit my place. I called so many times to customer care of this company but there is no any improvement. I paid 5000rs to the company for amc & also i have receipt for this same. I called customer care for refund my money back but they denined for give money. I attached some sreenshot of complain which is raised by me. Pls help sir.

Regards,
Ritesh vaghela

I had asked for the annual servicing to be done for my year old aquaguard. Ever since the servicing the aquaguard has stopped working, the technician isn't helpful and the company never responds even after calling the customer service 15 times a day there is absolutely no reply from them. It's then the company has the audacity to ask me to change my rating from 0 to something better. It's simply pathetic, complete waste of money and i have even paid them for warranty and now completely regret it.

Dear sir,

This has reference to subject cited above. I am having aqua guard water purifier nova model. The unit is not functioning blinking red light.in this regard i have made a complaint about non functioning of above water purifier to service centre at nagpur over mobile about 15 days back. The person concerned assured to send technician but no action has been taken till date. The water purifier is under annual maintenance contract. Please expedite the matter as we have facing lot of problems. Regards,

D. H. Dhanvijay
Dixit nagar, house no. 289, nari ring road, nagpur - 440026.

Eureka fobes worst services ever. Machine gets spoil every other day. Wrong cartridge gets changed without knowing. It has been 3 years since complaining for the minerals which are necessary. But no response has been given. Had talked with with mr. Bhavesh bhai, incharge many times. But still bo response from his end. Very very poor service. Would never recommend to anyone.

In fact local machine might work better.

After that i received a call from eureka forbes customer care. The person told me he would look into the matter on urgent basis. Sunday is working and will do the needful. Then he told me "after talking to me would you like to change the rating that you have given poor".

When i am compliant them they just want their reviews better.

Our Customer Code is [protected]. We purchased this product in the year 2010 and after that we are using it and also availing the service contract for the every 2 years regularly. My renewal plan got completed lastly on 17/05/2018 then after the service executive is not taking the new contract as they say the parts are not available.

Then in the month of August 2018 on calling the service executive he comes and changes the parts by charging approximately Rs. 4000/- . If the Company is providing the products to the customers and they cannot provide us the parts for the same then we have wasted our money.

Its a fraud with us as on one side company says no parts are available and so that we cannot renew your service contract and on the other side the service executive comes and changes the parts and charges higher amounts.

Eureka Forbes are the cheaters and they are cheating there customers. One cannot trust this company.

Dear sir,

I am not satisfiy with erreka service .
I bought a new water purefier & raise a request for installation but no one is coming Please do some thing
My account no is [protected] for eureka
Request number for installation is [protected].
Last 20 days no one is coming for installation. I really disappointed with ur service .plz take a action earlier.

Eureka Forbes water purifier Service was done today at my residence, replaced a new motor pump with older one, made a payment of overall Rs 4300/- motor not working, displaying a red light, Service guy not turned up as promised. Neither he was carrying his ID card, not the motor pump had Eureka Forbes logo on it as informed by the customer care executive. Even the customer care executive could not authentify the product as original one. Request you to resolve my servicing issues immediately. Service request no [protected]

I am extremely disappointed with the way i have been treated by eureka forbes service team and would strongly suggest for any new customer to not buy products from them. Their service levels have significantly deteriorated with no intent to resolve issues, they promise service or call back and donot do so. They make customers wait for over 30 mins on a customer service call when you try and escalate. Appalled with the service levels and how the company is still surviving

I purchased an eureka forbes water purifier from amazon and the product was delivered quickly in good condition. I received the product on last sunday and subsequently lodged a request with eureka forbes for installation. I was informed that the product will be installed by 12 noon on the following monday and i decided to stay back home for this purpose. But nobody turned up on monday and i got another promise on tuesday that the product will be installed immediately. Again nobody turned up for installation. I called up in the evening and i was informed that the technician is busy and will do the installation late on tuesdayafter 9 pm. Nobody turned up for installation till 11pm.
All i was getting from eureka forbes were false promises very systematically.
Under above circumstances i believe it would be wise to return the product and subsequently getting after sales support and post warranty support will be a nightmare.
I would strongly suggest all not to buy any eureka forbes product as their service is just awful...

Fraud technician... He promised to change aquaguard filter twice a year and second filter change is due on 31 march 2019 and the payment is done at the time of first filter change and i have the receipt of it.. But when i called that person he refused for the same.. Fraud people..# services... Take some strict action against such fraud people otherwise no one will trust aquaguard personnel's if such things will happen like this... Pathetic service...

I was using compact classic cc for many years and my amc was renewed for 2 years on 29/10/17 for rs 3040/- (Contract receipt no 0021356) but the unit started troubling and hence i bought a new one dr aquaguard classic on 25/03/18 and which got installed on 29/03/18.
While buying the new unit i mentioned that amc of 19 months from the previous unit is remaining against which i was told that the same will be continued with the new unit after the initial 1 year warranty.

We had shared this with the local service person who was actually annoyed as to why the unit was not bought from him and from some other team.

Now the warranty of the new unit is ending on 29th and we are being asked to take the amc before 29th and being denied the older amc period of 19 months. This is very unfair.

I am a eureka forbes customer for the past 14 years and do not expect such treatment only because of rift between 2 teams of the company.

I request you to sort this out for me within 24 hours please and oblige.