Eureka Forbes Complaints & Reviews

I just wanted to return an uninstalled machine and order for another one. The customer care team raise wrong complaints. Once the complaint is corrected, they ask to mail. No one gets back after an e-mail is sent. After 10 follow up calls, the msg is sent that a person will come for pickup. Special call is made just to update the contact person number and timings to visit timings but none of those are taken care of. The pick up guy kept on calling only the registered no. And not the primary number also the guy came after 5:15 when it was updated that he should visit between 9 am to 3 pm only. They do not give importance to their customer at all. When i called the customer care again to know why this communication gap was there and why this happened, they reply that " y do you have to worry, dont worry already the pick up has taken place and wait till it reaches warehouse and u get the refund. We cannot tell you why this happened. Even the manager somya speaks the same. She says she doesn't know how to escalate this matter. This is really not acceptable.

My parents purchased dr. Aqua guard +, last year from authorised dealer in kota (Raj.). When i enquired about services done in 1 year, i came to know that in full year which passed by, no services done by company. When i complained to the dealer, he organised to send a technician who just did a lip service. This is what we get when we value a reputed brand? Shocking...

I have bought dr aqua guard – 50lph reviva basic purifier, the top model of the company on 22.12.2017, which was installed after 22 days. Suddenly it
Stopped working after 5 days your technician checked the machine and replied that one part of the machine needs the replacement. And
After 1 month 2nd time stopped after 3 days your technician checked the machine and solved problem
And after some days 3rd time water purifier water leakages problem your technician checked the machine and replied that one part of the machine needs the replacement.
And date 03/04/2018 4rt time water purifier not working properly (Water out flow) plz replace the machine immediately

Now my question is why a machine bought three month back needs any part replacement? This is very serious issue since such a brand new high value product stopped working and thus i think i have received a defective product hence i want replacement of my machine immediately.

Dear sir, I have been registered in your company as Mrs Chandra Nigam. I have got AMC of service for 1 year. Mr Suraj jaiswal (Mob. [protected])technician came to my home got payment from me but did not do proper service. Some parts needed in ro purifier but from 15th march the problem yet not resolved. His boss ms Pooja Srivastava (mob. [protected] )always say tomorrow or the day after tomorrow your complaint will be resolved but now they are not picking up phone . please take necessary action about them and for resolvingy problem.

I have bought dr aquaguard geneus+ purifier, the top model of the company on 8.02.2018, which was installed next day in my home. Suddenly it stopped working on 31.03.2018. Your technician checked the machine and replied that one part of the machine needs the replacement. Now my question is why a machine bought one month back needs any part replacement.? This is very serious issue since such a brand new high value product stopped working and thus i think i have received a defective product hence i want replacement of my machine immediately.

I bought this machine in march 18. A service person came for mandatory service. He sugessted for two years amc costing 9300 which is more than fifty percent of original cost of the machine. My customer id is [protected]. Purchase date 18.03.2017. We reused amc. The machine which was working very well before service stopped after service. There was no waste water discharge. Whatever little water we got was hot. I was asked to review service online and i gave a complaint and rated it poor. The system flashed a message that a service person will come within 2 hours. But nobody turned up even after 24 hours

My product name eurreca genius n my problem is my eureca's booster pump is damage your tacnician (bipin dube)come to my home and tell that i was talling fix my problem he was done..n was was telling giving my will he was giving me a paper n telling me this is my bill i m attached tah copy of bill n i m not accipting the bill he was telling me apna saman le kr ja raha n i m calling eureca office she medem was told me ham webkuff he jo saman tine pr bhijwa diya n she was telling me not my right that asking giving my orignal bill...so plss tell me i m a phool that in was giving a extra 5000 your product name of warrenty...
please takelegale action of this complain n rpley me sir/medam 02/04/2018
i m satish dholiya

Product is under amc.in order to reduce the problem and spare part cost service engineer suggested me to install external filters. Just after installation the following problems has arose.
1. Every time there is a leakage in the machine either from the fitting or from the machine.
2. 5 times requested and attended by the service engineer.
3. Last evening we observed a water spray from syringe line from the outer filters. When checked found the case is cracked.
4. This is the third instance of such incident, am really fade up with these nuisances.
5. The kitchen area getting unhygienic from the leakages.
Considering all these it seems i am being cheated with substandard items by the company.
Pl support else i will know the door from where i can get the redressal.

I have bought dr. Aqua from eureca vadodara.
1. They have not given me gift on buy like wrist watch and gold vauchar as per schem.
2. The carbon cartridge leakage within 3 months, we dont know how much carbon had been drunk by us, and charge 900 rs after purchase of dr. Aqua of 15000 rs,
3. As per box there is uv but physically not available.
4. The biggeast problem is ro generating noise and after comoplain the customer care told it is normal.
If you want any discussion i am available.
[protected]

I had registered a complaint regarding servicing of water purifier. Service engineer visit the site and said filter is choked and replaced it with in 2-3 days. But till now there is no progress only enquiry is going on telephone. Complaint was registered on 23 feb. And also i was mailed on company. Complaint number is [protected]. Please doz some needful every day they are just called me and aks me that filter is repaired or not but no one is coming. I are irritating now for there service. Attached screenshot ofa mail complaint.

Regards
Rajkumar chakravarty
Mob no [protected]

Hi, i’ve purchased dr aerogurd 300 on 19th of feb, the sales guy brought 2 units instead of one and under false promises of discount and 30 days return& refund guarantee. I’m not happy with the product (It is useless) and i’ve been asking the sale guy and eureka forbs coustomer care for refund since 20th of feb. Each time they say 48 hours time and now it’s over 40 days still they r saying it will be done only after 15th of april. As a customer i demand an immediate solution and refund of my money.
Regards
Adarsh

Name of customer-subir kr mukherjee customer id [protected]
I had bought dr. Aquaguard magna hd ro+uv (Nxt) origa vide their cinvoice no[protected] dated 25/11/17. Gstin no of the supplier is 19aaace5767f1zh. Within few days of purchase of this product it stopped functioning. After logging a complain they sent their technicians who inspected their product and corrected it. But few days afterward the same problem occurred. This time when contacted the company technicians, they came and changed some parts and corrected the issue but not for long. Again the problem started hampering water supply. Within 45 days of the product i had to call their customer service for the third time.
The team of technician again inspected the product and told that the problem lies with the circuit and chips and they need to take the product to their repair shop and in the interim i have to drink unfiltered water. Finding no other option i agreed to their suggestion and requested them to re-install my old aquaguard machine.
I also came to know from the market that the said product was found defective and the company has stopped manufacturing it.
In this connection my humble queries are:
Why a brand new product has to be serviced thrice within two month of purchase?
Why has not it been replaced with new defect free product?
Why such a reputed company has not called back all the product already sold when they learnt that the product was genetically defective and refunded the money to the buyer or adjusted otherwise by supplying another defect free product of the same brand?

I had lodged a request for servicing of ro (Reviva) on march 13, 2018 under request no-[protected] and several follow up calls request no-[protected] and [protected] (March 31, 2018). But to my surprise no one has come for the service of the ro machine so far despite several calls to the company. Besides, the call centre of the company does not give contact no of the senior officials looking after customer grievances.. Is the company forget his customers after selling the product. The service is very poor and made a mistake to buy such product.

I have complaint against my water purifier ro + uv 3 months ago. The technician spoilt the purifier during service.. It started leaking., the problem hasn’t been solved inpite of repeated complaints.. It’s been 3 months since i have suffered at the hands of the so called leading water purifier brand.
And no email id available for complaints..
Worst experience ever! Kindly revert at anand. [protected]@gmail.com

I am writing to complain about dr. Aquaguard ro purifier provided by your company.
The product is requires service very frequently and being within warranty i am asked to pay charges of ₹3000/- for membrane and ₹1200/- for outer cylinder.
I am highly dissatisfied with the service and reached the customer care innnumberable times with no effective response.
Thence i had to stop the payment of monthly emis and company offered to take the machine without any refund.
Further i am being threatened by the company executive to sued for non payment of emis.

Some drops of water are trickling down my purifier, water dispensing is very slow and it's also displaying some indication like recheck the cartridge.
The agent visited our house cleaned the cartridge re-inserted it in and went off, without even saying that it has started working or not.
I want proper service with one of your good agents. Please, i am tired of it!

Logging complaint again and again on customer care of aquaguard pissed me off. The technician came and said PCB is not working while there was a problem with the cable still I didn't get any resolution. I keep trying calling Mr. Nitin Sood ([protected]) for resolution but he sometimes not pick the call or says that I need to complain again about the part.

Again I did complaint and talked to Lopamudra she said that it will get resolve but still I didn't get any response from your team. Today again I contacted your customer care number they said it will be resolved today and I will get a call from the technician, but I didn't get any call.

I am fed up completely by paying Rs 10, 000 as your EMC and getting no service no water since 12th March 2018.

Hope someone will resolve my query after mailing this to an upper department.

I registered one complaint on 23.03.2018. My purifier is under amc.
Nobody have contacted me to repair my water purifer. I am using three
Different eureka forbes products. Sorry to say that past one and half
Years servicing experience is not pleasant one. Every time i have to
Escalate my complaints. Please do the needful to repair my ro water
Purifier.
Refrerence no [protected].

I have purchased rent-a-machine in the year 2015 from eureka forbes. All pd cheques have been debited in my bank account. Suddenly phone calls keep coming that some cheque was dishonored. I rechecked and send my bank statement to all officials in delhi team.

I sent my complaint to mumbai office too but got no reply.

I received numerous threatening phone calls from the legal team. I sent my bank statement to all persons but got no relief. At last, i paid rs. 1750 on 27/3/2018 under immense pressure from the legal team.

This is nothing but harassment of loyal and law-abiding customer.

I have decided to stop using services of this company. I hope company's officials will take appropriate action against concerned delhi team officials.

Kapil swami
Customer id[protected]

The sales person took complete payment from me, but the installation is not being done even after 3 days. I called her and asked many times, but each time she says it will be done. When i called their helpline, i was told that i am supposed to register an installation request. I told them i did not know that as the salesperson did not inform me about the need to do so.