Eureka Forbes Complaints & Reviews

I'm facing exactly the same problems as above where amc got taken from aquacare. And now aquaguard says that they have no connection with it. The filters are all duplicate it seems. I've relied on sine company and have been drinking the so called purified water. Luckily no health issues.. So maybe the product isn't totally bad. However they should not be cheating the customers into believing on one name and getting services of another.

Have u no faith or confidence in yur product ion exacense people?

It is with deep sense of anguish and disappointment that I am forwarding this mail. My family has recently moved to Chennai and had some problems with my 3 year old water purifier. A complaint was lodged with your customer care on 29th March. The technician, Mr. Naresh Kumar, turned up on 31st March and post inspection, informed is that the motor and filters need to be replaced. He informed us that the same will cost us around RS. 7000/- and advised us that we take up an AMC for RS. 8000/- that will cover the replacement and service. He assured us that he will come over on 04th April with necessary spares. However, he has not turned up since then, and stubbornly refuses to attend calls on his mobile. After having waited for over 24 hours, a fresh complaint was lodged yesterday, and the new technician who reported, intimated my wife that he was totally unaware of the problem and would return today with necessary spares. Again, no response has been received from the new technician and he too is not attending any calls.

I am stunned to notice the levels to which professional ethics and integrity of your employees have fallen to. Being an officer of the Armed Forces, it is naturally a matter of shame, that this kind of professionalism is being potrayed by your employees.

I hope at least the senior Management of your company has a sense of basic committment and professional ethics, to deal with this faux paus, which I hope is just an exception.

I hope to receive some response, shortly, failing which I will be compelled to approach the Consumer Redressal Forum, against your company and staff, over case of disservice and cheating.

I am attaching a copy of my AMC for your reference.

Wing Commander V Ganesh
Mb. [protected]
[protected]

MAHENDRA PATEL April 2, 2018, 10:20 am
Dear All
I am based at Ahmedabad. My details are below this message. My dealing for the installation of security system at my house is known to all your senior staff at Ahmedabad Office and Jaipur office. Not mentioning to protect the image of the company till is NOT required.
I am Totally dis-satisfied customer for the moment. My post is to make you all aware so that a corrective action can be taken by the company professionals…as it seems guys at Ahmedabad or Jaipur does not have authority or may be does not know the implications of a un-happy and totally dis-satisfied customer.
My responsibility is to try My best till the top of the leddar and than take necessary action to get justice for my Hard Earned Money paid to your Ahmedabad Office.
After payment of my hard earned money—my system is yet NOT registered on the net.
Thanks for your Quick Action and response in anticipation.
Mahendra Patel
Ahmedabad
Gujarat- 380058
India
Mobile- +[protected]
E-mail- [protected]@gmail.com

Hello team,

I had logged a complaint ([protected]) with your customer support on 1st april 2018 to fix the water purifier issue which i am facing.
Still no-one contacted me to resolve the reported issue.

I had called again on 3rd, 4th and 5th of april 2018 to escalate this issue with higher level, even after no response from service team.

It's been 5 days my purifier went down and i am drinking tap water, which is not at all acceptable.

Today i had called customer care at 9:00 am and one of your executive had committed that she is going to contact with service team and will arrange a call from service engineer within 2 working hrs.

I am waiting for that call and no call came from service team till 10:00 pm.

One thing i wanted to understand here, what’s wrong with you guys and why you are behaving such irresponsible fellows with your esteemed customers.

I had purchased this product by looking only at the company name (Eureka), which is a known company from many years and they might have very good service to their customers.

The worst service i ever seen in consumer durable. The dr. Aquaguard product was purchased by direct eureka forbes executive not with dealers. That was the biggest mistake we made.

There are ample number of complaints raised in customer care and also calling the executives various times. There is no response till date.

Change the tagline of the company and make it as enemy for life instead friend for life. The escalation matrix very very poor in the industry.

If you guys can't solve the problem, please come and take back your worst product and i don't need single penny from you.

I am highlighting this issue in social media wherever is possible and i will make none of my friends buy any product from eureka.

Good bye!

Hi, last week i got a brand new acquaguard installed at my home in bareilly. To my surprise they charged rs 100 for the installation and rs 850 for another filter to be installed outside acquaguard. For the both the things no bill was provided even on asking. Installation request no is [protected]. I was convinced that the other part doesnt have a bill but i was shocked that to install the ro they will charge me seperately. Obiviously i spent approx 18000 rs so its not about 100 rs, but it is because i want to know why?

Dear sirs, your service personnel recommended that i take a 3 year service contract for the above water purifier fro 6 2017 to 6 2020. So far only one service visit has taken place when the man could not open the purifier and clean the candles nor do anything else. Your company has been taking customers for a ride for years. Please stop this and improve your services.
Contract rcpt. No. 28113541.

I just wanted to return an uninstalled machine and order for another one. The customer care team raise wrong complaints. Once the complaint is corrected, they ask to mail. No one gets back after an e-mail is sent. After 10 follow up calls, the msg is sent that a person will come for pickup. Special call is made just to update the contact person number and timings to visit timings but none of those are taken care of. The pick up guy kept on calling only the registered no. And not the primary number also the guy came after 5:15 when it was updated that he should visit between 9 am to 3 pm only. They do not give importance to their customer at all. When i called the customer care again to know why this communication gap was there and why this happened, they reply that " y do you have to worry, dont worry already the pick up has taken place and wait till it reaches warehouse and u get the refund. We cannot tell you why this happened. Even the manager somya speaks the same. She says she doesn't know how to escalate this matter. This is really not acceptable.

My parents purchased dr. Aqua guard +, last year from authorised dealer in kota (Raj.). When i enquired about services done in 1 year, i came to know that in full year which passed by, no services done by company. When i complained to the dealer, he organised to send a technician who just did a lip service. This is what we get when we value a reputed brand? Shocking...

I have bought dr aqua guard – 50lph reviva basic purifier, the top model of the company on 22.12.2017, which was installed after 22 days. Suddenly it
Stopped working after 5 days your technician checked the machine and replied that one part of the machine needs the replacement. And
After 1 month 2nd time stopped after 3 days your technician checked the machine and solved problem
And after some days 3rd time water purifier water leakages problem your technician checked the machine and replied that one part of the machine needs the replacement.
And date 03/04/2018 4rt time water purifier not working properly (Water out flow) plz replace the machine immediately

Now my question is why a machine bought three month back needs any part replacement? This is very serious issue since such a brand new high value product stopped working and thus i think i have received a defective product hence i want replacement of my machine immediately.

Dear sir, I have been registered in your company as Mrs Chandra Nigam. I have got AMC of service for 1 year. Mr Suraj jaiswal (Mob. [protected])technician came to my home got payment from me but did not do proper service. Some parts needed in ro purifier but from 15th march the problem yet not resolved. His boss ms Pooja Srivastava (mob. [protected] )always say tomorrow or the day after tomorrow your complaint will be resolved but now they are not picking up phone . please take necessary action about them and for resolvingy problem.

I have bought dr aquaguard geneus+ purifier, the top model of the company on 8.02.2018, which was installed next day in my home. Suddenly it stopped working on 31.03.2018. Your technician checked the machine and replied that one part of the machine needs the replacement. Now my question is why a machine bought one month back needs any part replacement.? This is very serious issue since such a brand new high value product stopped working and thus i think i have received a defective product hence i want replacement of my machine immediately.

I bought this machine in march 18. A service person came for mandatory service. He sugessted for two years amc costing 9300 which is more than fifty percent of original cost of the machine. My customer id is [protected]. Purchase date 18.03.2017. We reused amc. The machine which was working very well before service stopped after service. There was no waste water discharge. Whatever little water we got was hot. I was asked to review service online and i gave a complaint and rated it poor. The system flashed a message that a service person will come within 2 hours. But nobody turned up even after 24 hours

My product name eurreca genius n my problem is my eureca's booster pump is damage your tacnician (bipin dube)come to my home and tell that i was talling fix my problem he was done..n was was telling giving my will he was giving me a paper n telling me this is my bill i m attached tah copy of bill n i m not accipting the bill he was telling me apna saman le kr ja raha n i m calling eureca office she medem was told me ham webkuff he jo saman tine pr bhijwa diya n she was telling me not my right that asking giving my orignal bill...so plss tell me i m a phool that in was giving a extra 5000 your product name of warrenty...
please takelegale action of this complain n rpley me sir/medam 02/04/2018
i m satish dholiya

Product is under amc.in order to reduce the problem and spare part cost service engineer suggested me to install external filters. Just after installation the following problems has arose.
1. Every time there is a leakage in the machine either from the fitting or from the machine.
2. 5 times requested and attended by the service engineer.
3. Last evening we observed a water spray from syringe line from the outer filters. When checked found the case is cracked.
4. This is the third instance of such incident, am really fade up with these nuisances.
5. The kitchen area getting unhygienic from the leakages.
Considering all these it seems i am being cheated with substandard items by the company.
Pl support else i will know the door from where i can get the redressal.

I have bought dr. Aqua from eureca vadodara.
1. They have not given me gift on buy like wrist watch and gold vauchar as per schem.
2. The carbon cartridge leakage within 3 months, we dont know how much carbon had been drunk by us, and charge 900 rs after purchase of dr. Aqua of 15000 rs,
3. As per box there is uv but physically not available.
4. The biggeast problem is ro generating noise and after comoplain the customer care told it is normal.
If you want any discussion i am available.
[protected]

I had registered a complaint regarding servicing of water purifier. Service engineer visit the site and said filter is choked and replaced it with in 2-3 days. But till now there is no progress only enquiry is going on telephone. Complaint was registered on 23 feb. And also i was mailed on company. Complaint number is [protected]. Please doz some needful every day they are just called me and aks me that filter is repaired or not but no one is coming. I are irritating now for there service. Attached screenshot ofa mail complaint.

Regards
Rajkumar chakravarty
Mob no [protected]

Hi, i’ve purchased dr aerogurd 300 on 19th of feb, the sales guy brought 2 units instead of one and under false promises of discount and 30 days return& refund guarantee. I’m not happy with the product (It is useless) and i’ve been asking the sale guy and eureka forbs coustomer care for refund since 20th of feb. Each time they say 48 hours time and now it’s over 40 days still they r saying it will be done only after 15th of april. As a customer i demand an immediate solution and refund of my money.
Regards
Adarsh

Name of customer-subir kr mukherjee customer id [protected]
I had bought dr. Aquaguard magna hd ro+uv (Nxt) origa vide their cinvoice no[protected] dated 25/11/17. Gstin no of the supplier is 19aaace5767f1zh. Within few days of purchase of this product it stopped functioning. After logging a complain they sent their technicians who inspected their product and corrected it. But few days afterward the same problem occurred. This time when contacted the company technicians, they came and changed some parts and corrected the issue but not for long. Again the problem started hampering water supply. Within 45 days of the product i had to call their customer service for the third time.
The team of technician again inspected the product and told that the problem lies with the circuit and chips and they need to take the product to their repair shop and in the interim i have to drink unfiltered water. Finding no other option i agreed to their suggestion and requested them to re-install my old aquaguard machine.
I also came to know from the market that the said product was found defective and the company has stopped manufacturing it.
In this connection my humble queries are:
Why a brand new product has to be serviced thrice within two month of purchase?
Why has not it been replaced with new defect free product?
Why such a reputed company has not called back all the product already sold when they learnt that the product was genetically defective and refunded the money to the buyer or adjusted otherwise by supplying another defect free product of the same brand?

I had lodged a request for servicing of ro (Reviva) on march 13, 2018 under request no-[protected] and several follow up calls request no-[protected] and [protected] (March 31, 2018). But to my surprise no one has come for the service of the ro machine so far despite several calls to the company. Besides, the call centre of the company does not give contact no of the senior officials looking after customer grievances.. Is the company forget his customers after selling the product. The service is very poor and made a mistake to buy such product.

I have complaint against my water purifier ro + uv 3 months ago. The technician spoilt the purifier during service.. It started leaking., the problem hasn’t been solved inpite of repeated complaints.. It’s been 3 months since i have suffered at the hands of the so called leading water purifier brand.
And no email id available for complaints..
Worst experience ever! Kindly revert at anand. [protected]@gmail.com