Eureka Forbes Complaints & Reviews

Dear Eureka Forbes Team,

1. On 22nd October early in the morning I have requested a service for my aqua guard nano ro. But, you guys never attended that and didn't even care about it.
2. When i raised the issue on your website (dated 23rd october). Your executives didn't bother to contact or at least haven't tried to resolve it
3. When i raised the issue on this portal (dated 24th october). Your executive "THE...

Helo eureka forbes.. We are loyal customer of yours since last 15 yrs but now last yr oct 2016 we bought aquagard classic plus and our ordeal started.. Worst service ever received from forbes.. Product started giving complaints within 2 months.. Repeated calling customer care and emails nothing worked out and no one bothered to attend our complaint.. Later after many request to person who is area manager of eureka managed his mecanic to send...

From july 2017 your guys are not attending my complaint & just sending the message that they will reach @ you shortly but they have not interested.
And afterwards they sending message for a. M. C. Which i will not do because my complaint is before warranty period which they are waiting for to ended.
Still my machine is not in use.
Is this the your company policy....

I had purchased an aquaguard genius a year back... And no one turned up for installation despite repeated calls to customer care. I finally got frustrated and fired the dealer from where i purchase the product and told them that i will throw the aquaguard back to him for selling a product that has rotten customer service. The dealer arranged for someone from his side to install the product for me.
Recently after 12 months a person...

I paid 5000approx for amc cover... My aquaguard genius was working properly before servicing.. But when the techinicians came... They brought rusted and used replacements with new packing... When enquired about that they didn't had satisfactory answer... And after some replacements my aquaguard stop working... This is what amc cover is all about... I sent a series of mails on customercare. Eurakaforbes... But after 48hrs gmail sent a notification...

I have purchase the vacuum cleaner from mr. Rahul rahangdale (Nagpur, maharashtra) who came at my home for door to door marketing. He promised me if i made the payment online then provogue watch will be gifted free. So i have made the payment online and i received the progue watch too. But as this watch is not working, i called mr. Rahul.

He told me that i will replace the watch from my office and i will receive the new watch...

This is the worst company i have ever come across.in 2013 i had purchased a door bell video camera from eureka forbes which stopped working after 10 months o[censored]se and which was under two years of warranty.. I had registered complaints a lot of time. So once an engineer visited my place and said that the camera was faulty and it cannot be replaced since no spare parts of the camera is available with the company.. Thereafter there was no engineer...

We have purchased Aquagurad RO/UV from Croma stores, Kondapur, Hyderabad in March, 2016. While purchasing it has been told that 1 year free service ( 3 times). But there was no response from Aquaguard. Then when we called up all our details were entered wrong in database. So, only one free service was done instead actual 3.

Later we paid AMC for two years ( Two services per year ) in March, 2017 but that too is not registered...

I have purchased aqua gaurd geneus machine from vijay sales, vadodara on 19/09/2017. Immediately after our purchased (3-4 days), water starts leaking from the aqua gaurd. We immediately register the complain (Complain no [protected]) for the issue. The company's service engineer has visited my home and observed that there is a fault in censor of the machine. I told him to replace the machine, i can take such a faulty machine. He told us that...

Dear sir/madam
I hare the good name of your company so i brought water purifier but i am very disappointed because it not working properly since from buy it. It was stop working outomatical after every 20 days. It had been repaired approx 20time with in 9month. So it's my request to you please solve my problem to replace it.
If you are really a good firm
Regarding
Sahil
Email.. [protected]@gmail.com...

Dear team
I bought vacuum cleaner on 2 oct but same not work up to the mark so i have submitted a return request on16oct for rerun of product and also after that called customer care so many times but all your representatives not provided a valid answer and solution
Should i go for consumer court for sue against you

Regards
Lalit rana
[protected]...

I have purchased two years amc and amc no. Is[protected] which will be over on 26th oct 2017. This amc is two years contract with company and they used to provide 2 free service/year and one time filter, membrane replacement/year. But i have not received any free service from them from last two year and it have been two year now we are using same filter and membrane which were replaced at the time of purchasing amc i. E. At two years before....

On sunday early in the morning i have requested a service for my water purifier, to which the customer care team has promptly responded and sent a message on the same day at 10.30 am regarding the same (With service guy details). Though i have complained against the service guy last month for his unprofessional and lazy behavior, i thought this time he will do the assigned job correctly. But, even after repeated calls i couldn’t contact...

For last 5 days my ro system of eureka forbes is not working. It is 4 days that i have complained for it. But after 4 days and that too after repeat complaint somebody comes without any information to me that he is coming at that time and when asked to wait for 10 minutes as there was nobody at home, the person left saying that he can't wait. How can a working couple be at home waiting for a technician for 4 days without going to work. If...

I have purchased on water purifier of aquaguard from great eastern shop at dumdum, kolkata and got it installed today. The purifier is not working as there is overflow from top and the motor is running too. The installation personnel informed that the level sensor is not working and people from service department is to attend. Why there shall be any defect and why the customer is to suffer when the amount has been paid in full. Please address...

I bought a water purifier dr. Aquaguard, magna from eureka forbes on jun 2015.

The product worked fine for the first year and faced problems, issues and malfunctions from second year.

I had to change the softener, filter multiple times in a year and everytime, the service people insist me to go for amc - annual maintenance care.

Recently water leak found in high pressure pump and i raised a complaint.br...

Is eurekaforbes still running or got shutdown? If it is running it will be shut down soon. Last year i had bought aqua guard ro. I have problem with that it has been 4days since i raised a compliant. I have escalated twice. No one responded. I called customer care, simply that # said sorry and told that issue will get resolved today. Damn worst service. Every day we are bringing water from outside. They have paid rs.9000 for amc.
br...

In my house the aquo guard ystem is in under annual maintenance, the customer code is [protected] and the customer name is kannan, no.519, valudhavur road, muthirapalayam, puducherry.

The service person doesn't attend repair work of water block in purification. After complaint many more times there is not response. I donot know what will do next against the customer care in puducherry. I am waiting for your favourable reply....

I have purchased a magna water purifier from an executive. The product was delivered and installed after a week or so. At the time of installation itself the product was found defective. I repeatedly requested for replacement of defected product or return the money but the technician said he will repair in the interim so that it can be usable. Now the machine malfunctions (Works any time and is down any time)
I have been raising the...

Hi customer support

I am submitting this complaint with lot of frustration. My ro is under warranty and needed urgent service as the power light is blinking and ro is not pumping water properly. I logged a complaint with customer service (Complaint number: [protected]) on 20th oct and requested for urgent assistance. Despite multiple followups nobody turned up from service department. Customer service helpdesk just gives a false...