Eureka Forbes Complaints & Reviews

I gave eureka forbes trendy vacuum cleaner at your service center located at h-ii/97 sector c lda colony kanpur road lucknow for change of its motor. After replacement of motor it tripped frequently even when motor is cold.
I submitted my vacuum cleaner for rectification back to service dealer.
The vacuum cleaner is being offered to me with its thermostat bypassed. I am not ready to accept in this position. I told them to replace thermostat if defective but the service dealer is reluctant to replace.
Kindly look into and get my vacuum cleaner attended properly.

Dear sir,
I have purchased wet&dry vacume cleaner from eureka forbes at about 4 years back. Since there was much noise i made a service requeste. My request was registered and given reference no.[protected].
With regard to my service request no. [protected], they sent technician one mr. Prabhu and he has attended the complaint. He replaced vacuum cleaner motor and assumed that the cable auto winding in will be attended with in two or three days and collected check for both (Rs.4280/-). But he didn't turned up again. After that i called him several times over the phone[protected]. But every time he went on with false assurances that he will attend it with in two three days. At same time he has not given proper receipt for i paid. Now his phone number also not working.
At this juncture l request you to look in to this and take appropriate action against concern persons and see my pending problem to be solved and thus render justice
With anticipation your quick response.
Regards. K. N. Reddy
Sent from my iphone

With regard to my service request no. [protected], they sent technician one mr. Prabhu he replaced vacuum cleaner motor and assumed that the cable auto winding will be attended with in two or three days and collected check for (Rs.4280/-). But he didn't turned up again. At same time he has not given me proper receipt for i paid.
Regards. K. N. Reddy

I am very much surprised how my complaint no.[protected] dated 20-feb-18 has been closed without resolving the problem & a new request [protected] for the same un-resolved problem has been registered on 7-mar-18.

I have just now discussed with mr. Kaushal (Customer care no. [protected]) who connected my call to mr. Ganesh rawat (Regional service head) tried to get the reason for cancelling my request but no one could reply to my queries.

After rigorous follow-ups now service engineer mr. Mukesh now visited at 4.30 am.

Request for your reply to the following issues & default in providing timely quality services for which we have entered into amc.

1. What are the penalties on the company for defaulting the contract terms & not providing proper services to customer.
2. It was confirmed by the customer care team on my mobile that tomorrow at 10am, service engineer will visit
3. Since visit was planned for tomorrow, how without any intimation & without an appointment, the said engineer has visited?
4. Now, the switch which he has brought for replacement is not compatible to our accu guard model
5. How, incorrect part has been sent for replacement?
6. The service engineer never brings the service card to refer the earlier complaint mentioned by us & still remain un-resolved
7. What is the mechanisms / process for tracking whether the earlier reported problems have been resolved & the reason for its pendency.
8. The low sound of buzzer problem is pending for the last 2 years, why the same has not been resolved?

I tried to escalate the issue on your portal but against both service request showing “your ticket is no longer valid”

We have complain many times on call as well as on their website for the issue not recivig water. But none of any body is solvng the issue their engineer visited 2 times & saying they have not recive parts from company will get resolved in 1- day all the time repeating same. I have logged complain on 22nd feb today is 7th till not solved please help to make resolve the issue & should tke strict action againstsuch companies.

I have purchased, eureka forbes superb model water purifier in june - july from paytm, the product is in warranty period. The service light indication is on every after 15 days since i purchased, after complaining still the problem not solved, even create a new problem of water leakage from the machine. Repetition of the same problem in new machine is not acceptable.

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the new one and he issued a quotation to me. When i asked about the refund of 2 years amc charge, he told me that 2 years amc will be extended after 1 year warranty of the new aquaguard and a document in this regard will be send to me by post within 15 days. He had taken away the amc document for processing. Unfortunately till today i have not received the document. I have taked to him over phone for several times. Everytime he was telling that the document has been processed and will be send to me within 2-3 days.

I have not received any document pertaining to 2 years residual amc. Since last 15 days, when i called to [protected] and [protected], i have been told that it has been despatched on 20.02.2018 and i shall get it within 2 — 3 days. Very very unfortunate and non professional service given to the customers.

Today, after long persuation, they have mailed me a document entending 3 months warranty in stead of extension of 2 years amc. It is rediculous that this people do not know the differnece between 3 months warranty and 2 years amc. Worthless service is being rendered by kolkata office of eureka forbes. Their marketing strategy is only to make the customers fool and sale the product. They should either give me 2 years amc benefit or refund me the amc charge paid by me.
N. D. Das
[protected]
Nd. [protected]@gmail.com

Akhand pratap singh is a fraud and neither did eureka forbes inform us about this. This man duped us with the contract of 4.5k you guys suck. Akhand sent his technician to my house for the service and all that the guy did was he took out the filter from the aquaguard, rinsed it and put the same thing back again while they are supposed to be replacing it with a brand new filter. Is this the kind of service that is to be given to customers? Is this how you dupe customers? You guys will rott in hell. Shameless characters.

I have purchased aquaguard in nov 2017 and installed. in Dec 2017 purifier not working after complaining in customer care 2 month later in feb 2018 person came and told membrum is damage and have to replace and charge will be 2500/- if i have to pay this mucg amount in one month from the date of purchased then why purchase this auqaguard for payment of every month 2500 and what thing include in guarantee.

I purchased two air purifiers from you in the month of february-2018 & started using them only w. E. F. 18.02.2018. For the last ten days light indicating filter life in the scpr-700 is continuously blinking. I complained to your local aligarh agent who sent some person who cleaned the filters & said then after few hours of working blinking will stop. But even after regular use of the air purifier the blinking has not stopped. I again complained but nobody bothered to come & set it right.
Kindly do the needful to repair the filters of the purifier or replace it.
Thanks.
Yours sincerely,
Dr. Anil gadodia
2/19 samad road
Aligarh-202001

Very much disappointed with eureka forbes company, ordered eureka forbes aquaguared magna hd ro uv with mineral catridge with order no.[protected]...Date of purchase in online[protected].
Complaint no.[protected]
reg no.[protected]
we bought this product 5 months back, but no one has come to install the product, we ve called the customer care many times...Every time they tell us, "sir we will be installing in 24 hrs"
but 5 months have been passed ...But there is no response ...Very much disapointed with the company..I request them to take back the product.

I am using eureka vacum cleaner but since last one year, company or their service partner are not providing paper bags. Does company want consumer to throw old vacum cleaner and to buy new one which have plastic container.
My old machine is working but due to non availibility of paper bags, i can not use it
Pl help and supply paper bags
I am ready to purchase from service centre. Pl make it available at service centre

I have done amc for my aquaguard for the period 10/5/2017 to 10/5/2020, but no service representative is attending for servicing my aquaguard.in the contract receipt no 27732527 your representative has mentioned my mobile number wrongly as [protected] instead of my correct mobile number [protected]. I contacted many times to your representative, but nobody responds to my calls.
My earlier address was plot no - mig -01, kalinga vihar, bhubaneswar
My present address is c - 003, pdn exotica, panchasakhanagar, dumduma, bhubaneswar.

I have recently bought a vacuum cleaner model no. Euroclean wd x2 ([protected]), customer code:[protected], po number: so503848 dated 30.12.2017, invoice no.[protected] dated 30.12.2017 delivered on 31.12.2017. The sales person sent by customer care made a false promise on giving a gift (Travel bag). Also he has not provided a formal demonstration on how to use all the components and attachments given for model wdx2

I have called many times to the below number given by the sales person, but he refused to attend my call

I request you to advise your team members not to make such false promise to customers to meet their sales target and advise them to promote the sales genuinely

Name of sales person : mr. Manoj and one of his superior
Mobile number : [protected] & 39883333

I am Subhasis Adhikari at Sandeswartala, Chinsurah, Hooghly - 712101, i have some problems in my water filter then i call to Eureka Forbes service Center, then the service man CHIRANJIT PAL ( ID - 59368 ) is not provided his proper service and his activities is very ruff. He open the purify with out wash his hand. His Phone No.[protected]. At present I not use my water purifier for complete service. if i have no response I have to get legal action.

I purchased dr aeroguard scpr 700 model air purifier from eureka forbes in dec 2016. Immediately the unit started making mexhanucal sounds and stopped working. After email/phone/online/local partners follow up first attendance was done in 6 months time. After service the unit worked less than a day and again stopped working. Again after 5 months of follow up 2nd attendance made with unit working for few hours. No even system does not power on... Completely dead. Further follow up no response received. My request to all customers please stop buying feom eureka forbes - no vacuum cleaner, water purifier or air purifier. They are true cheats and only want sales. I am curing my purchase decision.

I have the above vacuum cleaner. I must have used it for not more than 8 or 10 occasions in last two years.
I am surprised to find that the technician who had come to inspect says that the motor has to be replaced .
Did not expect such a thing from Eureka. Other products like water filter etc working fine.
The old brown colour Vacuum Cleaner I had bought may be 25 years lasted almost 15 years without any complaint. In fact I got tired of it and gave it away a few years back and now 2 yrs back I bought a new Machine and the motor has conked off.

I am at dehradun. Eureka forbes fails to provide any... I repeat any spare part for their vacuum cleaners. Once you finish the supplies, you are gone. No spare crevice nozzle, no paper bags, and no spare motor. I have experienced all the three. For the motor, they asked me to wait for one week, then two weeks, and then they contacted me after six months (Nearly). By that time i had got it repaired from outside, which eureka forbes engineers refused. Recently i visited their service centre for paper bags and crevice nozzle. For last one month, they say they have yet to receive from head office.
I believe the service centre's logic of an outdated model has no substance. I have used two models of euroclean (Mightyvac and 2000), and now seen a demo video of the latest model. The paper bags are ditto same. This is basically dirty practice to force the consumer a new model, whereas he can still run his well-maintained machine for another decade.
May i request eureka forbes to facilitate the availability of spare dust bags at dehradun.
Jasvinder singh ([protected]@yahoo.co.in, mob. [protected],)

Sir,

I have purchased aquaguard superb from reliance retail ltd, nagar road, vimannagar, pune on 13/09/2017 vide their tax invoice no.[protected] for rs.26654.97.
After installation it was found that the machine was not working satisfactory. After tank filling completed, water overflow from tank. I have contacted call center multiple times (Atleast 10 times). There were three service tickets raised in last two months and all of them closed without any resolution.
Registered mobile number [protected]
Please find below service number and details,
1) [protected] date 19th feb.
2) [protected] date 3rd feb
3) [protected] date 7th jan
Service center deputed the mechanic who attended the problems and he had unnecessary replaced a one original part on trial and error basis, but the problem was not solved. He was very rude and not professional.

Till today nobody is solving the problem. I once again request you to please depute trained eureka forges technician to resolve the problem of aquaguard superb. Also replace the defective aquaguard in new one immediately. If you fails to attend my complaint, i have no other alternatives to take suitable action against company in consumer forum.

—
Regards,
Ashish bhalgat
+91 [protected]

Myself sunil amritfale from pune. I have 2 years annual contract of servicing from eureka forbes.
I had logged request for servicing dated on 18th feb. 2018 but as per customer care commitment no any service engineer visited or no single call.
Now automatically customer care number cut off after calling. My service annual contract up to may 2019.
Pl send your engineer for servicing asap.

Regards
Sunil amritfale