Eureka Forbes Complaints & Reviews

Despite lodging a service request for my aquqguard compact machine no service technician has reported till date. It would be a paid service even then the service centre is unresponsive. My service request no. Is [protected], dated 20.10.2017. Pl expedite an early action as improper maintenance of a water purifier can culminate in many diseases. My cell no. Is [protected]. Thanks, dr. T. K. Mukherjee, c-15/88, jhanjra project colony, p. O-713385,...

Service led blinks - complaint has been registered on 20.10.2017.
1) technician had visited and identified the fault ie electronic fault in the system
2) electronic chip has been replaced and still service led blinks
3) finally service technician has informed that some problem in electronic board and that has to be rectified/replaced by them
Once again i request that necessary arrangements may be made to rectify...

Complaint number [protected] & old complaint [protected] (Mire than 90days) are still pending.

Dear eureka forbes,

1. Please stop making fool of people. The product had an issue right from day 1 and even after escalation it's not rectified till date.

2. Whenever i try to escalate using your mentioned mechanism, i get a nire that reference ticket is no more valid.

3. Recently, the...

I wanted to replace my candles o[censored]v+ro water purifier. With previous bad experience with service technicians, i wanted to know upfront about the charges.

The customer service is flat denying to provide any quote. How can you provide a service and don't know the cost. At least you can direct me your area service provider or say that you source the information from right people.

I think, this whole servicing...

This is one of the firm with worst service. The call center people are expert in making fool of people. I bought an xforce vacuum cleaner through amazon a month back, which is getting frequently heated up & which stops working after some time o[censored]se. I have raised compliant 4 times at the call center & but i haven't even received a call back even after 4 chase-up calls. They even provided me with escalation number [protected] stating that...

Hi concerned team,
Customer id: [protected]
With reference to complaint registered under contact no [protected], manohar ms.
We have a purifier dr. Aquaguard (Magna+hd+ro+uv) purchased approximately at 1.5 years ago which stopped working on 2nd oct 2017. Complaint was registered on 4th oct 2017 by calling the customer care.
We have faced a lot concerns and stress due following reasons:
1. A month long duration...

Invoice cum receipt details:

Receipt no:[protected] date:13/11/2015
Validity date -13/11/201 - 12/11/2017
Product name - a9 nova (Water purifier)
Customer service division - mr. Jaya kumar

Complaint:

The service provided by eureka forbes is very illicit, even after paying the amc (Annual maintenance contract), only a single time service has been done. That too the service...

Dear sir
I have purchased a aguagard (Dr. Ag magna hd ro, s. No. [protected]) water purifier on 05/10/2016 in hyderabad. At the time of purchase, the agent (Name: mr. Venu, phone no. [protected]) did not submit the gifts, cover for purifier and a wrist watch (These two are the official gifts that should be accompanied with the water purifier) by saying that the gifts are out of stock. He promised me to submit those gifts whenever...

Dear sir
I had purchased a green ro aqua guard on 04/11/2016 and gifted to my elder sister. But after installation facing problem several times. Service people came and the process going on. But problem remain same. Service people advice us to install iron filter and change all the four filter. And they claim another 6k to 7k. As the machine is in warranty period, why we invest another 7k in newly purchased machine. After that i personally...

My aquaguard reviva ro+uv machine stopped working, so i had requested for service and a technician has visited. He told me that a water booster pump need to be installed and charged me 3500 total (300 approx for water booster+ 450 approx for paid service). That booster pump stopped working after few days, so i called technician, but he told me to raise new request.

There after i raised complaint, but no one visited. I called...

I have an ro purifier from eureka forbes that is not functioning since 18 days. With a valid amc contract, even after repeated complaints and follow-up, they don't seem to fix the problem or are delaying it. Complaint# numbers: [protected], [protected], opened, re-opened and followed up with no help. This is a perennial exercise with them every year (Please refer to # 84320082 on https://www.consumercomplaints.in) why get into contract if they cannot honour...

Dear Eureka Forbes Team,

1. On 22nd October early in the morning I have requested a service for my aqua guard nano ro. But, you guys never attended that and didn't even care about it.
2. When i raised the issue on your website (dated 23rd october). Your executives didn't bother to contact or at least haven't tried to resolve it
3. When i raised the issue on this portal (dated 24th october). Your executive "THE...

Helo eureka forbes.. We are loyal customer of yours since last 15 yrs but now last yr oct 2016 we bought aquagard classic plus and our ordeal started.. Worst service ever received from forbes.. Product started giving complaints within 2 months.. Repeated calling customer care and emails nothing worked out and no one bothered to attend our complaint.. Later after many request to person who is area manager of eureka managed his mecanic to send...

From july 2017 your guys are not attending my complaint & just sending the message that they will reach @ you shortly but they have not interested.
And afterwards they sending message for a. M. C. Which i will not do because my complaint is before warranty period which they are waiting for to ended.
Still my machine is not in use.
Is this the your company policy....

I had purchased an aquaguard genius a year back... And no one turned up for installation despite repeated calls to customer care. I finally got frustrated and fired the dealer from where i purchase the product and told them that i will throw the aquaguard back to him for selling a product that has rotten customer service. The dealer arranged for someone from his side to install the product for me.
Recently after 12 months a person...

I paid 5000approx for amc cover... My aquaguard genius was working properly before servicing.. But when the techinicians came... They brought rusted and used replacements with new packing... When enquired about that they didn't had satisfactory answer... And after some replacements my aquaguard stop working... This is what amc cover is all about... I sent a series of mails on customercare. Eurakaforbes... But after 48hrs gmail sent a notification...

I have purchase the vacuum cleaner from mr. Rahul rahangdale (Nagpur, maharashtra) who came at my home for door to door marketing. He promised me if i made the payment online then provogue watch will be gifted free. So i have made the payment online and i received the progue watch too. But as this watch is not working, i called mr. Rahul.

He told me that i will replace the watch from my office and i will receive the new watch...

This is the worst company i have ever come across.in 2013 i had purchased a door bell video camera from eureka forbes which stopped working after 10 months o[censored]se and which was under two years of warranty.. I had registered complaints a lot of time. So once an engineer visited my place and said that the camera was faulty and it cannot be replaced since no spare parts of the camera is available with the company.. Thereafter there was no engineer...

We have purchased Aquagurad RO/UV from Croma stores, Kondapur, Hyderabad in March, 2016. While purchasing it has been told that 1 year free service ( 3 times). But there was no response from Aquaguard. Then when we called up all our details were entered wrong in database. So, only one free service was done instead actual 3.

Later we paid AMC for two years ( Two services per year ) in March, 2017 but that too is not registered...

I have purchased aqua gaurd geneus machine from vijay sales, vadodara on 19/09/2017. Immediately after our purchased (3-4 days), water starts leaking from the aqua gaurd. We immediately register the complain (Complain no [protected]) for the issue. The company's service engineer has visited my home and observed that there is a fault in censor of the machine. I told him to replace the machine, i can take such a faulty machine. He told us that...