Eureka Forbes Complaints & Reviews

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the new one and he issued a quotation to me. When i asked about the refund of 2 years amc charge, he told me that 2 years amc will be extended after 1 year warranty of the new aquaguard and a document in this regard will be send to me by post within 15 days. He also assured me that a aquaguard cover will be provided to me. Unfortunately till today i have not received any document and cover. Meanwhile, i have taked to him over phone for several times. Everytime he is telling that the document has been processed and will be send to me and the cover is not available.

I purchase a eureka forbs aquaguard pro ro+uv+tds on[protected] for rs 27990/-invoice no-[protected] order no[protected] po order no[protected] coustmer id -[protected] item coad gwpdagpr00000.This product make trouble many times .An aditional candel also installed . This product not give good performence .We buy the best product of eureka fobes . From one months it make many trobule the person come from aquaguard give advice to take amc for next...

The service is pathetic. The serviceman came twice for the same problem & didnt even solve the problem. The problem with my filter was "end of life indication". I called for 1st time, he went away washing the filters. The problem was still persisting. I called 2nd time. Again the problem persisits. And serviceman doesnt come in allocated time. I said come in 10am-12pm. He comes in the evening when my father is the only person at home & he doesnt get whats the problem & how to check whether its solved or not. What kind of # is this? Not expected from such big brand like eureka forbes.

Dear sir
I (Customer id : [protected]) bought an aquaguard magna hd ro + uv (Nxt) [protected] (Item code – gwpddrmru10000) on 03/05/2017. The cost of the product was rs. 18490/- (Eighteen thousand four hundred ninety) and it was with one year warrantee/ guarantee. The sales person was digendra singha[protected]. So far the product was found defective for 3 times and experts from eureka forbes came all the three times and repaired it but no result till now. It is still giving us problem. As the product was defective (Which they also agreed, as they could not repair it on three occasions), i asked them to replace the product with a new one but they are not responding. The person who was handling the complaint is mr. Pramod sarkar (Mobile no. [protected]). So i hereby lodge a complaint against them and ask the honorable court to take necessary action.
With regards
Mrs. Bandana borah
Flat 2b, jyotisikha enclave
Milan path, monalisha path
Ambikagirinagar
Guwahati-781024

The technician who came to just reinstall the purifier again came today in my absence and collected rs.1000 from my mother replacing one cartridge and telling that if it is leaking you can lodge the complaint and concerned technician will come and he is not the one who is assigned to replace the cartridges. Why did he try to meddle with the cartridges when he is not assigned to do so?

My house is loyal aquaguard customer for last couple of decades. Every 5 to 6 years, we replace the aquaguard purifier with newer model from aquaguard.
But these days, i am feeling like throwing out this aquaguard purifier out and replacing it with another brand...

Because this "aquaguard total infiniti" is not not working for last couple of months.

Few of the many complaint numbers
[protected]
[protected]
[protected]

Main problem : your service center can close the complaint, without actually doing any work.
The right way would be - the customer should get a call from service center and only then the call center should close the complaint.

I hope my complaint will get resolved soon..

We have requested for re-installation service at new address and the technician has damaged a cartridge which is not usable now. He is asking us to pay for the new one which is costing rs. 2400. He was unnecessarily advising to replace all the cartridges worth more than rs.4000. Telling us that he will get the cartridges later, he was trying to collect the money.

My customer id is [protected]. I have purchased aquaguard geneus water purifier on 25/02/2017. So my amc should end on 24/02/2018. But when an executive visited my place for service on november 2017 and told me that november is the last date of my warranty i have purchased an amc from him for one year i. E november 2017 to november 2018. He gave me the contract receipt. A new service guy came for service in feb 2018 and told me that my contract is expired. So i showed him my contract copy. But what happened is the customer code when i purchased the product is different from the cutomer code on the new contract. Because of this the service guy is delaying the process of changing the filter for me. And no one is responding to my service request. Please find the attached contract copy and i request you to kindly do the needful as soon as possible. I hope eureka forbes is a customer centric company. Please respond asap.
Thank you.

I have purchased aquaguard enhance (Ro+uv+tds), during the warranty period i have received a call from customer care - eureka forbes on october 2017 (Tentative date) service due as warranty was about of expire next month. I have confirmed to scheduled visit of service engineer. Service engineer has visited my place & suggested to replace the filter cartage, he has committed 1 year replacement warranty on these filters.

Now the water lick age has been observed from the water filter. I was registered the complaints on 03rd of feb with customer care centre & requested them to share the area service head contact nos. To reslove the matter.
Customer care has provided the contact details as mr. Pravin kor (Pravin kor eureka)- mobile no. [protected]. I have contacted above nos. Was responded by ms. Suchita (Eureka forbes), i has explained her the matter with greater details. He has again advised to contact mr. Ganesh as area service supervisor (Bhandup/ andheri, east (Mumbai) area.
Even after escalating the matter to ganesh & anil trilodkar matter has not been resolved.
I would like to escalate the matter to senior management (Md/ ceo) of eureka forbes with request to take appropriate action on above case.

Regards
Avinash (B14, tata symphony chs, chandivali, mumbai - 400072)
Contact no[protected]

I brought a new machine dr aqua guard on 31/1/2018 at 4 pm payment is given in the same day worth rs 13290/-. They instructed us to install on the next day now it is 5/2/2018 till no turn up or whwn i call thew team leader mr muneer b either not take the phone or getting a very rash answer so this not nice from such an firm or organization
I request justice stern action against the person
Dr k murugan
Principal
Govt arts college trivandrum

It shows that my complaint/issue has been "resolved" but it is not. I filed another complaint (Second one) several weeks ago but now there is no sign of that. This is the third time (Same issue as stated in the first complaint - water draining nonstop). Even when the filter is turned off the drain/outlet pipe doesn't stop but water comes out from the blue outlet continuously! Wasting a lot of water so i have to lock my water tap itself.

Can't believe this water purification product is such a hassle and calls and complaints are not responded positively. This issue has been going on since november 2017 after which i called local service provider who gave their numbers during installation to call if i face any problem with the machine but no use, they never came and said to file complaint online. I did that last month and still nothing.

I have requested eurekaforbes to provide new filter for product mentioned aspire uv wp for multiple times on their multiple office in ahmedabad. Even i had send photo of product and filter to their representative for ordering but no action has been taken by them till date and i am suffering like anything since pure water is basic necessities. Every time they are asking time to resolve complaints but almost three months gone without resolution.

The eureka forbes has send a legal notice to me dated 13th jan2018 on my customer id :-[protected], complaining for dishonuor cheque etc. Despite of having paid electronic transfers from my bank state of india asaf ali road to them and thier official do not have any record papers etc. There is no question of dis hour of cheque mentioned in the notice.
Good faith i have given copies of records to them. They promised they will come back with l details and square up up the outstanding.

Inspite of doing this, they have send legal notice. Which is
Kindly look into it. Also harnessing by different official from eureka instead coming with total outstanding and matching their accounts.
Beacuse of this i am also suffering in mental stress.

With best regards
T. K chakrabarti
[protected]
D2-102 summer plams society
Faridabad-121002

After one year of aquaguard water filter purchase, the person from service provider of aquaguard from kasarwadi pune came for annual maintenance contract charing 1800 rs for a year saying there will be two candles replaced within a year. But when i called for second candle replacement in month of october 9th 2017, the person demanded for money. I said i will not pay as i have already paid for it. Then owner of the franchise said that the particular series of my aquaguard water filter is provided only one candle replacement.

This was clearly a cheating. If this is the thing, why they said about 2 candle replacment at the time of amc?

Please provide me the candle at no additional cost than my annual maintenance contract or let me know it can not be done.

I will check what can be done from my side in order to correct my wrong decision of taking service from eureka forbes and how to give different options for the people going ahead than aquaguard.

Regards,
Sandeep.[protected].

Sir
i purchased your companys vacuuam cleaner model WDX2 vaccuam cleaner from your Porur Branch invoice dated 2.1.2018.Marketed by one Mr Radhakrishnan and assisted by Mr Manikantan. Actual price Rs 15290

He assured toallow a discount of Rd 1000
I am eligible for a gift of Travel Bag or Watch or Umbrella . We opted for
Umbrella .
Refund of Rs 500 for the accessories of old Machine
He assured to give the above in three days ie by5th January.
When i tried to contact him several times he delebarately cut the connection Finally he attended the call today in teh evening . In reply to my request he denied having made any such assurances and instead used filthy and abusive language.
Please make necessary enquiries and also give to me assured things stated above immediately.
Thanks kin anticipation

V MEENAKSHI SUNDARAM
[protected]

On 17/10/2017 i have purchased your product dr. Aquaguard magna hd uv and it was installed on 19/10/17. I thank baroda office for facilitating this purchase as they explained all the nitty gritties well (Customer code: [protected], po no. & date: 3227244, 17.10.2017.
However, particularly at 65, i feel bad to remind the baroda office to give me the cash incentive that they had offered and promised at the time of purchase. Such frivolous and incredible reasons are given as: (I) salary delay, (Ii) 2/3 failed attempt to call me (No missed calls found in my mobile!!, and (Iii) loss of my contact number etc.
Some 15 days ago i was told to be paid in 5-6 days but it has not happened. I find this extremely dishonorable way of conducting the business and the self. Why do this? What incentive i have to return to you for next purchase of your other good products? Please look into the matter & oblige. P. M. Patel

I paid rs. 5020.00 for amc contract on 27 january, 2018.in two days their executive came and tell me to replace pump. Pump will charge rs.3500.00 extra. I said i don't want to pay it. I don't want to replace my pump. So please refund my amc money. Guys denying refund. Please help me get the refund. It's my right to pay for pump. They are actually forcing me by not refunding my money to pay extra for pump. There is no possibility of my water...

Since aug-2017 eureka forbes were not able resolve the re-installation request for the aquavasure expert ro water purifier system. With multiple calls to customer care support, only end up getting false promises. I had requested for the reinstallation and fixing water purifier issue, they could not find a time to reinstall and fix the water leaking/over flow issue.

Disgusting support system from eureka forbs.in spite of repeated calls to customer care, they were not able to complete the re-installation work. Since we moved to the new house, we are forced to buy bottle water inspire of having ro purifier system.
This is my final effort before disposing aquasure expert ro system my our house.
We had taken amc, they could fix the minimal request. Now we started getting sms for amc renewal from aquavasure/ eureka forbs.
I don’t know what say for this kind of shabby customer support. I am appealing eureka forbs to refund my amc and product paid rs 18500/-, vide bill no : 40581.
Enough is enough of waiting.
Here is the customer code : [protected].

I have made a purchase of aquaguard magna in the year 2015 and made the payment in full cash. See the attached pics.

I keep getting reminder calls asking for payment. It seems that the guy who had installed the product has pocketed the money and submitted fake cheques on my behalf.

I have responded politely more than a 50 times but my patience is going away. Please investigate and reprimand guys from your end and resolve this at the earliest. Pic of bills attached for reference.

For the last 6 months i have been trying to get my water filter fitted with new pump from your local dealer mp electric sagar. All my efforts proved futile. The dealer says nre pumps are not supplied bythe company. The services provided by the dealer and your company are hopelessly poor. It is really shameful that the customers are being fooled by the dealer.in spite of my personal visits, telephonic reminders, no response is forthcoming. I will never purchase your products and trying to persuade other prospective borrowers to not purchase any products of your company.