Eureka Forbes Complaints & Reviews

Sir/mam
I have insured my aquagaurd eureka forbes in july 2017 and the candle that filters the water got torn in october '17 only. I have been chasing the team since then and no issue has been resolved yet. The service man came in october and declared that the candle has been torn. Since then i am chasing them to get this replaced and now when its been february'18 the team tells me that they dont replace candles and instead told the service man to deny the fact that it has been ever torned. Sir i cant pay for this again. What would be the benifit for me to give the insurance amount to the company when i have to pay for damages they made. Me and my family, my kids are drinking dirty and yellow water since october. I trust you and hope to get a redressal as soon as possible as its effecting health condition s of my family.

Date : raised multiple request since 1 jan 2018,
Client number :ashok patil is service center contact +91 [protected]

Description :
Aqua guard is not working properly since 1 jan, every time person come and do some re search but not able to fix the problem, on 12 feb 2018 they took the unit and said they will repair it in service center and return the unit by morning of 13 feb 2018, but till now 15 feb 8:00 pm they have not return the unit and not even picking the phone. The behavior is very rude and un professional.

I have been trying to source the replacement filter bag assembly for my trendy steel filter bag for the last 3 months but to no vail. Have contacted service guys n number of times and they keep on giving somebody else's number to contact. This has been going on and on. Finally made a complaint to the office some sales guy (Supposedly) said service team was not available and he would ensure somebody contacts me today. It's been 10 days now. I think i must have spent more on calls than the actual cost of the filter bag. Somebody says you will have to pick it from the service centre somebody says it is available at an address near ours but the flat was locked on visiting it 3...😡😡😡
Really think i would have to scrap my vaccum cleaner for a pathetic filter bag. I though eureka forbes thrived on its service capability. But my experience so far has been so bad... That i would recommend everyone not to use their products. Imagine for a filter bag their service team in not able to provide clear directions... Have just given up now on this...

Sir I purchase your product 1 month later
I will call you helpline no then we say educative visit in 2 days full month we say educative visit in 2 days. I will spend 40$ per day for water can. Your educative visit in 12/2/18.he say you give me 700$ For extra charges. I will not pay the charges. He damage my product.
Then I will call him he say you are mad why are purchase a product from stoped company. He use a abuse languages.he say aap mera kuch nahi kar sakte Nani company jo aapse hota he Vo Kat lo.
Please help me sir I request you if you not have action I will go a court.
Ph[protected] your educative no
My name is Sarita arora
Address - T 543 baljeet nagar

I purchase aqua guard purifier (50lph raviva basic) date - 22 dec 2017, saller party - kariston technovisions pvt ltd, bill no - gk/17-18/448
I continue calling your team but my installation not don till date.
Your service is very poor, and your team commitment not valuable, next time i am not purchase any products our company and not suggest any person & relative

We purchased dr magna - ro+uv nxt. Barring a no.[protected] on 5-2-17. First free service was provided on 24-8-17 and 2 nd free service was scheduled on or before 5-2-18. Everything was fine until today, my machine was well and good. But the real problem started when the service man called us (Stating that there is a casual check up) and came on 12-2-18 and on opening the machine he said that our filters were damaged and needed to be replaced. And also stated that it will cost 5220/-. Before this check up my mission was in good condition. After his touch my mission has completely stopped working. I think that the service man did on purpose.
I never thought that a highly reputed company like eureka forbes would decieve us. Is it justifiable to say that we drank 18000/ rs of water in an year and now that we should pay 5000/- more to get water from my machine. From yesterday on wards we are drinking water by boiling it. I seriously want eureka forbes to respond, or should we proceed legally.

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the new one and he issued a quotation to me. When i asked about the refund of 2 years amc charge, he told me that 2 years amc will be extended after 1 year warranty of the new aquaguard and a document in this regard will be send to me by post within 15 days. He also assured me that a aquaguard cover will be provided to me. Unfortunately till today i have not received any document and cover. Meanwhile, i have taked to him over phone for several times. Everytime he is telling that the document has been processed and will be send to me and the cover is not available.

I purchase a eureka forbs aquaguard pro ro+uv+tds on[protected] for rs 27990/-invoice no-[protected] order no[protected] po order no[protected] coustmer id -[protected] item coad gwpdagpr00000.This product make trouble many times .An aditional candel also installed . This product not give good performence .We buy the best product of eureka fobes . From one months it make many trobule the person come from aquaguard give advice to take amc for next year . Our product is in gurantee but they not repair it . They ask us to pay for it .Very poor product only name remains .

The service is pathetic. The serviceman came twice for the same problem & didnt even solve the problem. The problem with my filter was "end of life indication". I called for 1st time, he went away washing the filters. The problem was still persisting. I called 2nd time. Again the problem persisits. And serviceman doesnt come in allocated time. I said come in 10am-12pm. He comes in the evening when my father is the only person at home & he doesnt get whats the problem & how to check whether its solved or not. What kind of # is this? Not expected from such big brand like eureka forbes.

Dear sir
I (Customer id : [protected]) bought an aquaguard magna hd ro + uv (Nxt) [protected] (Item code – gwpddrmru10000) on 03/05/2017. The cost of the product was rs. 18490/- (Eighteen thousand four hundred ninety) and it was with one year warrantee/ guarantee. The sales person was digendra singha[protected]. So far the product was found defective for 3 times and experts from eureka forbes came all the three times and repaired it but no result till now. It is still giving us problem. As the product was defective (Which they also agreed, as they could not repair it on three occasions), i asked them to replace the product with a new one but they are not responding. The person who was handling the complaint is mr. Pramod sarkar (Mobile no. [protected]). So i hereby lodge a complaint against them and ask the honorable court to take necessary action.
With regards
Mrs. Bandana borah
Flat 2b, jyotisikha enclave
Milan path, monalisha path
Ambikagirinagar
Guwahati-781024

The technician who came to just reinstall the purifier again came today in my absence and collected rs.1000 from my mother replacing one cartridge and telling that if it is leaking you can lodge the complaint and concerned technician will come and he is not the one who is assigned to replace the cartridges. Why did he try to meddle with the cartridges when he is not assigned to do so?

My house is loyal aquaguard customer for last couple of decades. Every 5 to 6 years, we replace the aquaguard purifier with newer model from aquaguard.
But these days, i am feeling like throwing out this aquaguard purifier out and replacing it with another brand...

Because this "aquaguard total infiniti" is not not working for last couple of months.

Few of the many complaint numbers
[protected]
[protected]
[protected]

Main problem : your service center can close the complaint, without actually doing any work.
The right way would be - the customer should get a call from service center and only then the call center should close the complaint.

I hope my complaint will get resolved soon..

We have requested for re-installation service at new address and the technician has damaged a cartridge which is not usable now. He is asking us to pay for the new one which is costing rs. 2400. He was unnecessarily advising to replace all the cartridges worth more than rs.4000. Telling us that he will get the cartridges later, he was trying to collect the money.

My customer id is [protected]. I have purchased aquaguard geneus water purifier on 25/02/2017. So my amc should end on 24/02/2018. But when an executive visited my place for service on november 2017 and told me that november is the last date of my warranty i have purchased an amc from him for one year i. E november 2017 to november 2018. He gave me the contract receipt. A new service guy came for service in feb 2018 and told me that my contract is expired. So i showed him my contract copy. But what happened is the customer code when i purchased the product is different from the cutomer code on the new contract. Because of this the service guy is delaying the process of changing the filter for me. And no one is responding to my service request. Please find the attached contract copy and i request you to kindly do the needful as soon as possible. I hope eureka forbes is a customer centric company. Please respond asap.
Thank you.

I have purchased aquaguard enhance (Ro+uv+tds), during the warranty period i have received a call from customer care - eureka forbes on october 2017 (Tentative date) service due as warranty was about of expire next month. I have confirmed to scheduled visit of service engineer. Service engineer has visited my place & suggested to replace the filter cartage, he has committed 1 year replacement warranty on these filters.

Now the water lick age has been observed from the water filter. I was registered the complaints on 03rd of feb with customer care centre & requested them to share the area service head contact nos. To reslove the matter.
Customer care has provided the contact details as mr. Pravin kor (Pravin kor eureka)- mobile no. [protected]. I have contacted above nos. Was responded by ms. Suchita (Eureka forbes), i has explained her the matter with greater details. He has again advised to contact mr. Ganesh as area service supervisor (Bhandup/ andheri, east (Mumbai) area.
Even after escalating the matter to ganesh & anil trilodkar matter has not been resolved.
I would like to escalate the matter to senior management (Md/ ceo) of eureka forbes with request to take appropriate action on above case.

Regards
Avinash (B14, tata symphony chs, chandivali, mumbai - 400072)
Contact no[protected]

I brought a new machine dr aqua guard on 31/1/2018 at 4 pm payment is given in the same day worth rs 13290/-. They instructed us to install on the next day now it is 5/2/2018 till no turn up or whwn i call thew team leader mr muneer b either not take the phone or getting a very rash answer so this not nice from such an firm or organization
I request justice stern action against the person
Dr k murugan
Principal
Govt arts college trivandrum

It shows that my complaint/issue has been "resolved" but it is not. I filed another complaint (Second one) several weeks ago but now there is no sign of that. This is the third time (Same issue as stated in the first complaint - water draining nonstop). Even when the filter is turned off the drain/outlet pipe doesn't stop but water comes out from the blue outlet continuously! Wasting a lot of water so i have to lock my water tap itself.

Can't believe this water purification product is such a hassle and calls and complaints are not responded positively. This issue has been going on since november 2017 after which i called local service provider who gave their numbers during installation to call if i face any problem with the machine but no use, they never came and said to file complaint online. I did that last month and still nothing.

I have requested eurekaforbes to provide new filter for product mentioned aspire uv wp for multiple times on their multiple office in ahmedabad. Even i had send photo of product and filter to their representative for ordering but no action has been taken by them till date and i am suffering like anything since pure water is basic necessities. Every time they are asking time to resolve complaints but almost three months gone without resolution.

The eureka forbes has send a legal notice to me dated 13th jan2018 on my customer id :-[protected], complaining for dishonuor cheque etc. Despite of having paid electronic transfers from my bank state of india asaf ali road to them and thier official do not have any record papers etc. There is no question of dis hour of cheque mentioned in the notice.
Good faith i have given copies of records to them. They promised they will come back with l details and square up up the outstanding.

Inspite of doing this, they have send legal notice. Which is
Kindly look into it. Also harnessing by different official from eureka instead coming with total outstanding and matching their accounts.
Beacuse of this i am also suffering in mental stress.

With best regards
T. K chakrabarti
[protected]
D2-102 summer plams society
Faridabad-121002

After one year of aquaguard water filter purchase, the person from service provider of aquaguard from kasarwadi pune came for annual maintenance contract charing 1800 rs for a year saying there will be two candles replaced within a year. But when i called for second candle replacement in month of october 9th 2017, the person demanded for money. I said i will not pay as i have already paid for it. Then owner of the franchise said that the particular series of my aquaguard water filter is provided only one candle replacement.

This was clearly a cheating. If this is the thing, why they said about 2 candle replacment at the time of amc?

Please provide me the candle at no additional cost than my annual maintenance contract or let me know it can not be done.

I will check what can be done from my side in order to correct my wrong decision of taking service from eureka forbes and how to give different options for the people going ahead than aquaguard.

Regards,
Sandeep.[protected].