Eureka Forbes Complaints & Reviews

I am from hyderabad, and very much dissatisfied with the service provided on my request. The technician was very unprofessional and behaved rudly with my elders (Parents),. I would like to escalate and request to take appropriate action against the technician

He was unable professional, behaved rudly and was not having proper skills. I don't know why such an unprofessional and in technical guys are appointed and spoiling the brand name of aquaguard.

He was even not able to drill holes in to the wall to fill the filter bowl.

Hi all,

I would like to share my horrible experience with eureka forbes, i actually bought eureka forbes (Dr. Aqua guard magna) on 4th sep last year and in the same month i have found that the there is a water supply issue and got the complaint logged for the same as a person visited and did his duty and went, couple of days later the same issue was again found. I just want to know if these companies are there to give us best products or they are there to cheat and fraud people around. If there is any possible way to get my money back or any other solution.

Thanks,
Dharmendra jajoria
Mob: [protected]

I am mahendar from coimbatore, we have been using aquaguard water purifier from eureka forbes from the past 10 years with compulsory amc system during installation.

We were asked to change new water purifier even to old one was working good, as they escape from amc service or replacement constraint.
Unfortunately our new water purifier (With amc of 3200)
Is not working, water is coming very slow, and it tooks 45 minutes to fill in one pot. Now the problem is

We are not able to contact right person from local /or customer service number mentioned in internet is either not working or they says as false number.

As the awareness to all aquaguard user, please be informed that don't make any amc unless to find exact address of service location,
I say product is good but service point of view, cheating and fradness

My amc date : 06/02/17
Contract receipt #[protected]
001024/15/2/17/cub
Customer code : [protected]
Customer name mahendran, coimbatore
Amc period : 06/02/17 to 05/02/19
Nearly one year going to be completed, nobody coming for service. Fraudrant service...

Hi team,

Mine name wrongly updated in your database i have sent mail to change this and request[protected] was created for same but still it's not update and when i asked for update they have again created the request[protected].
Only request is getting created but no resolution on the request.
Please educated you customers service team.

Thanks
Shiv

I have purchased the aqau gaurd superb in 12 dec 2017 in noida reliance digital. The cost was 17459.00. It was not working after few days.
Till now three engineer from reliance digital had come to fix it. But they all failed to fix it.
The fourth engineer from aqua guard had come and inspected the water purifier. He told to us that filter was not working properly.
There is a need to change the filter. He told me that it would take two days to replace the filter. After few hour, the engineer called me and said that the reliance digital denied to replace the filter they want me to pay the filter price.

Aquaguard
Aquaguard representative (Regional manager noida tarun) told me that i could n’t able to anything as you have purchased from reliance digital.
The reliance digital will replace the filter. Aquagaurd is customer company i cann’t do anything.

Reliance digital.
Reliance digital representative the brand will change the filter. I am n’t able to do it.

I am tired of contacting both to resolve my problem, last option left for to reach consumer court if the issue is not resolved.
Requesting all of you to share this post on your wall so that people should avoid buying anything from these fraud companies.

The aquagaurd engineer visited earlier told that sensor is not working proper. The sensor is not replaced. The whole filter is need to replace because of sensor.. Please quote this same to the aquaguard company.

The aquagaurd engineer visited earlier told that sensor is not working proper. The sensor is not replaced. The whole filter is need to replace. There is no problem with the filter. Please quote this same to the aquaguard company.

Eureka denied to replace the filter
I have lost trust in above company

Regards
Gaurav
[protected]

I have booked my product but after installing next to 2 days malfunctioning started. One part replaced, after 5 days again malfunctioning started. Asked to replace product i. E without storage product but that is not delivered within 7 days. Asked for refund but no reply from dv ramkrishnan i. E from head of customer care and any other company spoc over the mail.

We have purchased vacuum cleaner on 15th june'17
I started troubling us around 1st week of october'17 (Very poor sucking)
We approached customer care and executive visited our place and examined and said cap button should be replaced.
From then on one visited to replace the part or to solve the sucking problem
We have approached customer care 6 times so far but no use every time they take complaint but no one approach us.
And also we have escalated the issue to our customer care executive ms. Anu kotian. But didn't get any reply.
We have called to the ombudsman for a solution at
+[protected] but the number is not valid.
We have stopped using that vacuum cleaner.
We are requesting concerned authorities to look into this issue and provide a solution or refund the money we have paid for this vacuum cleaner.

Thanks in advance
[protected]

We had purchase ec health pro vc with uv sanitiser on dated 02/01/2018 invoice no:[protected] of rs.13240/- we had given our gst no 27aaafj8200d1zv to update in your bill but till today we have not received fresh bill, already one month is passed. We are trying to call your sales executive dinesh upadhyay (Krishnakumar nishad) but both are not responding our call.

We had purchase euroclean stem cleanser cum steam mop on dated 30/12/2017 invoice no:[protected] of rs.7940/- we had given our gst no 27aaafj8200d1zv to update in your bill but till today we have not received fresh bill, already one month is passed. We are trying to call your sales executive dinesh upadhyay (Krishnakumar nishad) but both are not responding our call.

The reviva ro product which we bought had few issues. We registered a complaint. The first thing the service technician who came to attend the case said to my mother-in-law (Who is 50 + yrs) is that they cannot service the product as they do not know about the product. The attitude was very rude and annoying.

Tried to follow-up with them multiple times to get it resolved but to no avail. Even i contacted their escalation department. Nothing done so fat to correct the problem.

Please provide necessary help as the product is still in warranty and will be expired in may 2018.

I purchased dr aquaguard water purifier online for installation in my house at sector 126 mohali as per advice of local sales crew positioned at mohali. The product that i purchased was dr aquaguards magna nxt. During the time of purchase i was assured that the water purifier would be replaced in case there was any malfunction with the unit. Subsequently the same assurance was given by the installation crew when the unit was installed on 14 jul 17.in less that a month the pcb of the unit malfunctioned and we stopped getting water. After lodging the complaint the unit was not replaced, however, the failure was rectified by replacement of pcb. On 15 jan 18 a service engineer visited our house for service since the unit is under warranty cover of one year. After service the unit again stopped functioning. A service engineer on next day intimated us that the pcb has stopped functioning and therefore the unit is not working. Since then the unit is not working. The company has not rectified the unit till date stating that pcb is not available. Thereafter, we requested the company to replace the unit however, the company has neither repaired nor replaced the unit. Multiple calls to the company is of no avail and we are left to arrange potable water on a daily basis.

Purchase in oct 2015. They take cash payment of 500 and said that you have to pay 10 emi of 1769/-, they start ecs from my account from april 2016 and there ecs follow every 3-4 month why i pay 10 emi in 3-4 years and they take cash from my side to close account but they didn't close it and they said we take you to court.. Poor services offered by them there are more than 10 person in my office handle these situations...

Hello team,

I have purchased aqua-guard classic machine on 23/11/2017. It is now more than 2 months and it is not installed. I have been following rajesh from secundrabad circle who has sold this to me. Than his manager chandrasekhar reddy and than his boss rafi. It is a night mare for me for last 2 and half months to call them every alternate day to get the system installed.

Can you please help me or should i sell it online?

Thanks & regards,
Irshad
[protected]

I made a complaint for the above water filter on 11/1/2018 and the complaint no. Is [protected], sorry to state the same has not been attended till now. A technician came and checked the machine and said some part has to be replaced and that he is arranging for it. But nothing has happened since then. The sad part is that no one is giving us the status of the complaint and when it is going to be attended, i spoke to one mr. Shrijitsu of the service division and he promised to get back to me but neither did he call back nor does he answer my call. I find this totally unacceptable. How such a reputed company like yours can tolerate such irresponsible behaviour. If you have a reason kindly let me know.
Kindly note my machine is under amc.
Kindly arrange to get this complaint attended at the earliest and oblige.

(G. V. Cedric vaz)
Tele.: [protected]
Email: [protected]@yahoo.co. Uk

I have been following and calling your people since 5 days. And there is technique named sadiqpasha with mobile number [protected]) have been calling and asking problem and address but not visiting my home.

I had called [protected] service center and even they spoke rudely. This is regular thing which I receive from ur technician and customercare.

Eureka forbes customer service is very bad, they are looting money, whenever we call them for service, they will come and suggest as to change filters and if we say it's recently changed, they will make us to scare by telling, "uv bulb will blast"...

I have brought aquaguard 3 years back, i have changed filters 3 times and other compete parts as well.

Today the tap was broken, they auquaguard representative came, he fixed the issue and created other problem - he is asked us to change filters again..

Now i decided to put auquaguard dabba to dustbin...

I would like to complain about the behavior shown by some of the employees of eureka forbes. Date of the incident 01/20/18. I was travelling with my mom from mangalore to mumbai.in goa, a bunch of hooligans from eureka forbes who it seems they achieved some target so were taken to goa & while coming back they did not have proper tickets but rigged the tc who was taking their side. These guys were behaving very rudely with other passengers shouting & disturbing other passengers although it was night wherein others were trying to sleep. They were no switching off the lights. If one of the employee tried to switch off the light they were not allowing and telling me that i will have to compromise. People like these bring disrepute to the organization they are working and hence it is important either the co books seperate bus for such goons or train them to behave themselves in public.

Dear team,

Your official sales executive have visited my house for free demo and we have booked one of the machine for installation, he said they are running some offer of aquagaurd cover, extension out let pipe, and some premium water botle if we can pay him inr 1000 in cash that will deducted from total price at the time of final payment.

At the time of installation he took 100 % payment by swapping my card and said your cash 1000 he has deposited in office which along with free things he will get next day.

Now it has been almost 10 days he hasn't turned back. Kindly help

Sir,

I had purchased dr aquguard from your distributer in ravet, pune area. His name is mr. Bhalerao. His cell no is [protected]. He had committed us to provide cover for purifier along with the material.
Still 1 month has passed he has not provided it. Every time i used to call him he gives excuses. And now he is not even picking up his call. I want my cover urgently. Plz look into matter and solve my problem.
Thanks.
Kulkarni

It is to acknowledge that we have bought an aquaguard water purifier 2days back. However the machine is itself defective. We had reported it to the sales team & notified them that payment will be made on the issuance of proper bill with change/repair of defective model. However your sales person mr. Shaktipada das adhikary (Ph [protected]) called as at around 10pm at night & started passing lewd & unparliamentary comments threatening us for money without even acknowledging the changing or repairing of defective piece. If this sort of behavior continues we will forced to complain on this matter to the consumer forum & draft an fir for harassment case. It is our kind request to fix the problem asap without any further delay.

(Issue: model eternity with bent nozzle having difficulty in filling the bottle)
Nirupam banerjee ([protected])