Eureka Forbes Complaints & Reviews

Sir
i purchased your companys vacuuam cleaner model WDX2 vaccuam cleaner from your Porur Branch invoice dated 2.1.2018.Marketed by one Mr Radhakrishnan and assisted by Mr Manikantan. Actual price Rs 15290

He assured toallow a discount of Rd 1000
I am eligible for a gift of Travel Bag or Watch or Umbrella . We opted for
Umbrella .
Refund of Rs 500 for the accessories of old Machine
He assured to give the above in three days ie by5th January.
When i tried to contact him several times he delebarately cut the connection Finally he attended the call today in teh evening . In reply to my request he denied having made any such assurances and instead used filthy and abusive language.
Please make necessary enquiries and also give to me assured things stated above immediately.
Thanks kin anticipation

V MEENAKSHI SUNDARAM
[protected]

On 17/10/2017 i have purchased your product dr. Aquaguard magna hd uv and it was installed on 19/10/17. I thank baroda office for facilitating this purchase as they explained all the nitty gritties well (Customer code: [protected], po no. & date: 3227244, 17.10.2017.
However, particularly at 65, i feel bad to remind the baroda office to give me the cash incentive that they had offered and promised at the time of purchase. Such frivolous and incredible reasons are given as: (I) salary delay, (Ii) 2/3 failed attempt to call me (No missed calls found in my mobile!!, and (Iii) loss of my contact number etc.
Some 15 days ago i was told to be paid in 5-6 days but it has not happened. I find this extremely dishonorable way of conducting the business and the self. Why do this? What incentive i have to return to you for next purchase of your other good products? Please look into the matter & oblige. P. M. Patel

I paid rs. 5020.00 for amc contract on 27 january, 2018.in two days their executive came and tell me to replace pump. Pump will charge rs.3500.00 extra. I said i don't want to pay it. I don't want to replace my pump. So please refund my amc money. Guys denying refund. Please help me get the refund. It's my right to pay for pump. They are actually forcing me by not refunding my money to pay extra for pump. There is no possibility of my water filter to work without pump and i don't want to pay extra for pump. Please help me get my money back.

Since aug-2017 eureka forbes were not able resolve the re-installation request for the aquavasure expert ro water purifier system. With multiple calls to customer care support, only end up getting false promises. I had requested for the reinstallation and fixing water purifier issue, they could not find a time to reinstall and fix the water leaking/over flow issue.

Disgusting support system from eureka forbs.in spite of repeated calls to customer care, they were not able to complete the re-installation work. Since we moved to the new house, we are forced to buy bottle water inspire of having ro purifier system.
This is my final effort before disposing aquasure expert ro system my our house.
We had taken amc, they could fix the minimal request. Now we started getting sms for amc renewal from aquavasure/ eureka forbs.
I don’t know what say for this kind of shabby customer support. I am appealing eureka forbs to refund my amc and product paid rs 18500/-, vide bill no : 40581.
Enough is enough of waiting.
Here is the customer code : [protected].

I have made a purchase of aquaguard magna in the year 2015 and made the payment in full cash. See the attached pics.

I keep getting reminder calls asking for payment. It seems that the guy who had installed the product has pocketed the money and submitted fake cheques on my behalf.

I have responded politely more than a 50 times but my patience is going away. Please investigate and reprimand guys from your end and resolve this at the earliest. Pic of bills attached for reference.

For the last 6 months i have been trying to get my water filter fitted with new pump from your local dealer mp electric sagar. All my efforts proved futile. The dealer says nre pumps are not supplied bythe company. The services provided by the dealer and your company are hopelessly poor. It is really shameful that the customers are being fooled by the dealer.in spite of my personal visits, telephonic reminders, no response is forthcoming. I will never purchase your products and trying to persuade other prospective borrowers to not purchase any products of your company.

I am from hyderabad, and very much dissatisfied with the service provided on my request. The technician was very unprofessional and behaved rudly with my elders (Parents),. I would like to escalate and request to take appropriate action against the technician

He was unable professional, behaved rudly and was not having proper skills. I don't know why such an unprofessional and in technical guys are appointed and spoiling the brand name of aquaguard.

He was even not able to drill holes in to the wall to fill the filter bowl.

Hi all,

I would like to share my horrible experience with eureka forbes, i actually bought eureka forbes (Dr. Aqua guard magna) on 4th sep last year and in the same month i have found that the there is a water supply issue and got the complaint logged for the same as a person visited and did his duty and went, couple of days later the same issue was again found. I just want to know if these companies are there to give us best products or they are there to cheat and fraud people around. If there is any possible way to get my money back or any other solution.

Thanks,
Dharmendra jajoria
Mob: [protected]

I am mahendar from coimbatore, we have been using aquaguard water purifier from eureka forbes from the past 10 years with compulsory amc system during installation.

We were asked to change new water purifier even to old one was working good, as they escape from amc service or replacement constraint.
Unfortunately our new water purifier (With amc of 3200)
Is not working, water is coming very slow, and it tooks 45 minutes to fill in one pot. Now the problem is

We are not able to contact right person from local /or customer service number mentioned in internet is either not working or they says as false number.

As the awareness to all aquaguard user, please be informed that don't make any amc unless to find exact address of service location,
I say product is good but service point of view, cheating and fradness

My amc date : 06/02/17
Contract receipt #[protected]
001024/15/2/17/cub
Customer code : [protected]
Customer name mahendran, coimbatore
Amc period : 06/02/17 to 05/02/19
Nearly one year going to be completed, nobody coming for service. Fraudrant service...

Hi team,

Mine name wrongly updated in your database i have sent mail to change this and request[protected] was created for same but still it's not update and when i asked for update they have again created the request[protected].
Only request is getting created but no resolution on the request.
Please educated you customers service team.

Thanks
Shiv

I have purchased the aqau gaurd superb in 12 dec 2017 in noida reliance digital. The cost was 17459.00. It was not working after few days.
Till now three engineer from reliance digital had come to fix it. But they all failed to fix it.
The fourth engineer from aqua guard had come and inspected the water purifier. He told to us that filter was not working properly.
There is a need to change the filter. He told me that it would take two days to replace the filter. After few hour, the engineer called me and said that the reliance digital denied to replace the filter they want me to pay the filter price.

Aquaguard
Aquaguard representative (Regional manager noida tarun) told me that i could n’t able to anything as you have purchased from reliance digital.
The reliance digital will replace the filter. Aquagaurd is customer company i cann’t do anything.

Reliance digital.
Reliance digital representative the brand will change the filter. I am n’t able to do it.

I am tired of contacting both to resolve my problem, last option left for to reach consumer court if the issue is not resolved.
Requesting all of you to share this post on your wall so that people should avoid buying anything from these fraud companies.

The aquagaurd engineer visited earlier told that sensor is not working proper. The sensor is not replaced. The whole filter is need to replace because of sensor.. Please quote this same to the aquaguard company.

The aquagaurd engineer visited earlier told that sensor is not working proper. The sensor is not replaced. The whole filter is need to replace. There is no problem with the filter. Please quote this same to the aquaguard company.

Eureka denied to replace the filter
I have lost trust in above company

Regards
Gaurav
[protected]

I have booked my product but after installing next to 2 days malfunctioning started. One part replaced, after 5 days again malfunctioning started. Asked to replace product i. E without storage product but that is not delivered within 7 days. Asked for refund but no reply from dv ramkrishnan i. E from head of customer care and any other company spoc over the mail.

We have purchased vacuum cleaner on 15th june'17
I started troubling us around 1st week of october'17 (Very poor sucking)
We approached customer care and executive visited our place and examined and said cap button should be replaced.
From then on one visited to replace the part or to solve the sucking problem
We have approached customer care 6 times so far but no use every time they take complaint but no one approach us.
And also we have escalated the issue to our customer care executive ms. Anu kotian. But didn't get any reply.
We have called to the ombudsman for a solution at
+[protected] but the number is not valid.
We have stopped using that vacuum cleaner.
We are requesting concerned authorities to look into this issue and provide a solution or refund the money we have paid for this vacuum cleaner.

Thanks in advance
[protected]

We had purchase ec health pro vc with uv sanitiser on dated 02/01/2018 invoice no:[protected] of rs.13240/- we had given our gst no 27aaafj8200d1zv to update in your bill but till today we have not received fresh bill, already one month is passed. We are trying to call your sales executive dinesh upadhyay (Krishnakumar nishad) but both are not responding our call.

We had purchase euroclean stem cleanser cum steam mop on dated 30/12/2017 invoice no:[protected] of rs.7940/- we had given our gst no 27aaafj8200d1zv to update in your bill but till today we have not received fresh bill, already one month is passed. We are trying to call your sales executive dinesh upadhyay (Krishnakumar nishad) but both are not responding our call.

The reviva ro product which we bought had few issues. We registered a complaint. The first thing the service technician who came to attend the case said to my mother-in-law (Who is 50 + yrs) is that they cannot service the product as they do not know about the product. The attitude was very rude and annoying.

Tried to follow-up with them multiple times to get it resolved but to no avail. Even i contacted their escalation department. Nothing done so fat to correct the problem.

Please provide necessary help as the product is still in warranty and will be expired in may 2018.

I purchased dr aquaguard water purifier online for installation in my house at sector 126 mohali as per advice of local sales crew positioned at mohali. The product that i purchased was dr aquaguards magna nxt. During the time of purchase i was assured that the water purifier would be replaced in case there was any malfunction with the unit. Subsequently the same assurance was given by the installation crew when the unit was installed on 14 jul 17.in less that a month the pcb of the unit malfunctioned and we stopped getting water. After lodging the complaint the unit was not replaced, however, the failure was rectified by replacement of pcb. On 15 jan 18 a service engineer visited our house for service since the unit is under warranty cover of one year. After service the unit again stopped functioning. A service engineer on next day intimated us that the pcb has stopped functioning and therefore the unit is not working. Since then the unit is not working. The company has not rectified the unit till date stating that pcb is not available. Thereafter, we requested the company to replace the unit however, the company has neither repaired nor replaced the unit. Multiple calls to the company is of no avail and we are left to arrange potable water on a daily basis.

Purchase in oct 2015. They take cash payment of 500 and said that you have to pay 10 emi of 1769/-, they start ecs from my account from april 2016 and there ecs follow every 3-4 month why i pay 10 emi in 3-4 years and they take cash from my side to close account but they didn't close it and they said we take you to court.. Poor services offered by them there are more than 10 person in my office handle these situations...

Hello team,

I have purchased aqua-guard classic machine on 23/11/2017. It is now more than 2 months and it is not installed. I have been following rajesh from secundrabad circle who has sold this to me. Than his manager chandrasekhar reddy and than his boss rafi. It is a night mare for me for last 2 and half months to call them every alternate day to get the system installed.

Can you please help me or should i sell it online?

Thanks & regards,
Irshad
[protected]

I made a complaint for the above water filter on 11/1/2018 and the complaint no. Is [protected], sorry to state the same has not been attended till now. A technician came and checked the machine and said some part has to be replaced and that he is arranging for it. But nothing has happened since then. The sad part is that no one is giving us the status of the complaint and when it is going to be attended, i spoke to one mr. Shrijitsu of the service division and he promised to get back to me but neither did he call back nor does he answer my call. I find this totally unacceptable. How such a reputed company like yours can tolerate such irresponsible behaviour. If you have a reason kindly let me know.
Kindly note my machine is under amc.
Kindly arrange to get this complaint attended at the earliest and oblige.

(G. V. Cedric vaz)
Tele.: [protected]
Email: [protected]@yahoo.co. Uk