Eureka Forbes Complaints & Reviews

I bought ro water purifier model ag reviva 50 ro dated[protected]. This product serial no [protected]. I am facing problem since 1 months. I have logged complaint regarding water issue. My complaint no is [protected] & [protected]. Aqua service engineer came and said that your ro membrane issue and this is not cover under warranty. You paid 4500 rs for this problem after we solved your problem. Why should i pay payment in warranty period. Pls help me my ro is not working since 1 months. Pls solve my issue. Very bad service by aqua engineer mr subhash mr dharmendra parmar and many more service engineer. Pls help me for problem solution.

Date of incident - 01/12/2017
Client name - eureka forbes
Customer name - sandhya jha, contact no - [protected]
Customer email id - [protected]@yahoo.co.in
Desirable resolution - refund/replacement

I have purchase one "dr aquaguard magna hd ro", cost rs 16990 on 11th nov in 6 easy emi with down payment of rs 4150 after getting rs 500 discount for my old aquaguard machine.
For the above deal, your executive "sumanta de" came to my home with one more executive "sujit", during the whole dealing i have repeatedly request both your team member to give me good product and they convinced me that they are giving the best ro for my home.
On 12th nov, i got the ro in my home and from next day onward problem started in the same. On 13th evening, i called sujit executive that there is some purification problem in the ro machine, because we are getting dust and ant in water. One executive visited my home and repaired that product and said that there is some problem in the ro machine and i have informed the same to your both the executive to kindly replace that machine immediately. Problem still persist and till date no action has been taken against the same. Today when i called the both the executive for help then i got the call from one more executive "arindam banerjee" and he behave very badly with me, instead of helping me he discussed with me in louder voice. I pissed off with the product and service i got from eureka forbes team. Hence i would request to please look into my problem and do something on priority.

Contract receipt no 26322646 customer code [protected]

Amc end son 27 5 18 while messages are flowing like anything to remind me to renew my amc. Please abstain from sending unwanted messages hereafter. I had made telephone calls to [protected] and [protected] but of no use. Very bad customer service
I had been repeatedly making to contact you over phone. However i contacted your helpline no [protected] and had lodged the complaint and i hope the same will get resolved soon

Installation of aquagaurd eterniti not done completely. It makes difficult to store water because of this. 2 months have elapsed since purchase. Sales person mr. Rajesh yadav - phone no. [protected] is not responding to calls. Can anyone from the company respond at the earliest. Also the toll free no. Is continuously engaged. Company to immediately send someone to fix the problem.

Registered a complaint on 21 nov but it was not completed till now.
Having amc for 2 years and veeravel enterprises, mogappair west chennai is not having any knowledge on the proudct. Does not know what to do when a complaint is told. Visited 3 times to my residence and does not know what to do and we are facing lot of issues for water because of this.
Raised sr [protected] unattended.
Not happy with the service when a product is under amc for 2 years paid the full amount and begging for the service

Do the needful.

Sundar k
[protected] regd mobile number to track the history

I have brought air purifier from your sells man mr gopal. He told me various benefits of it, but he provided me faulty product after complaining i received another unit it was also faulty i am making lots of complaints but still today i am not getting any better service or better unit from your company i want my money back as your faulty product is effecting badly on health of my family

I have purchased aquaguard classic+ water purifier against invoice no.[protected] dated[protected]. At the time of booking order your sales person mr. Pramendra yadav had agreed to buy back old aquaguard aquaflow unit. But regret after expiry of 15days the person in question has not picked up the old unit. I think it is cheating of your sales person. Can eureka forbes afford to let its image be tarnished by sales person, when customers have implicit trust with eureka forbes. Request to look into the matter and oblige.

This is sindu. My mobile number is [protected]. We have given rs 1000 advance to "narasimha gaud [protected]". Whatever we expected product is not available like that technician told. So after that we called this executive and ask him to cancel this return that advance money. He told i will send my management and within 7 days i will refund like this. "final receipt number: 309"

As of now he did not attend my phone. Day time he cut my call. So my husband call from his number. He attend and shouting like whatever you want u do. You cant able to do anything against me. I am in out of station. After 10 days only i will come and check.

Is this the correct way to treat the customers? I do not wanted to argue any more.
Can you please return my money. That's it...

We purchased a magna model ro + uv-hd kitchen filter in december 2016. Since its purchase it gets choked every week. We have called customer care a no of times, the attendant came and cleaned the external & internal candle. This way its filtered water is also coming out intermittently. Today i talked with mr ganesh rawat & registered my concern by sms. Pl take urgent action as this way the ro purifier is lying defunct. It should be properly rectified or be replaced as it falls within warranty period. Our house address is...
Manjul aggarwal, b1-1003, tulip purple apartments, sector 69 gurgaon-122001
Pl corresponde on my mobile no [protected]... Mobile no as per bill is [protected] (My wife no)

I have been using the aquaguard royale for 12 years and it is working very well. My amc renewal date 28.11.17 but the company refused to amc for this model. The company executive said that i should buy a new model. But the machine is working very well without any problem for 12 years. I want to renew amc for this model. A reputed company like eureka forbes can't refuse to service a product without intimating the customer.

I made my 1st amc vide receipt no:27866623 dated 26.05.17, but i got my few filter part changed (Post filter candle, hd filter & hccb) only on 25.11.17-that is after delay of six month. After this visit my filter is overflowing continuously. Cut-off switch not working & even after switching off the machine, water is flowing out-till now none reported to solve."
-why not my amc will began from 25.11.2017?
- what about other replaceable part (Mineral, biotron and membrane.)
-how to get prompt service? After all it is the question of pure drinking water for the sack of which invested ur best product (Dr meghna ro +uv)
As u claim your self as"doctor of water"-our expectation to get a quick response to provide pure drinking water.
Customer id: [protected]

It is to bring in notice of you that i have complained about my aquaguard ro on 24th november only but till now no action has been taken by the service center. My ro is leaking due to which my kitchen is always watery and slippery.
The situation is getting disgusting day by day.
I have complained about it several times bht till now jo action has been taken. Please pay attention towards it or else i will have to register complaint to any high authority.
Thanking you
Arun dixit
Mobile no - [protected]

We stay in chaitanyeswar nagar, kharabi chowk, nagpur. Aquaguard executive charge 5000/- for just changing the aquaguard filter. We had asked only for servicing, he started servicing changed the filters, suddenly asked rs.5000. He said it is for filter cost and servicing charges. But later we came to know 5000 is way more for servicing. This way aquaguard is cheating people.

Hi, i am a consumer using eureka fobes aquaguard model no. ST2000 from past 20 yrs. Recently my services are renewed for a period of 4 yrs by service partner Om manglam enterprises. This is very embassing that non of the time technicial visit as per norms. Each and every time we use to give a call to visit and check the issue. Presently i am facing issue in part unavailability, which your service provider is not at all concern with.
Moreover, technician is asking to use second hand pipe instead company's genuine product.

I purchased dr aqua guard magna hd ro +uv on dated 18.05.2015 of rupees 17490.00
We faced lots of problem with this machine
The product performance was very bad
We had to taken to the service station several times for repairing. The details of expenses for repairing date wise are as given below.
1) date 4/2/16 tap was damaged experience amt rs 125
2) date 27.6.16 membrane filter etc experience amt rs 4460.00
3) date 26.04.17 member filter etc rs 3750.00
4) date 22.11.17ro pump replacement rs 3550.00
Still machine is not working and now they are saying that pcb needs to be replaced and the experience will be rs 2500
Within two and half year the product performance are very bad
I want this defective product needs to be replaced by new one
Total expenditure incurred rs 11885 against replacement of parts which got dameged within two and half year and purchased this product rs 17490
Total cost till date 29375
Such a damaged piece sold by eureka for bes.
Needs justice.

Shifted to a new place and despite calling eureka forbes for reinstallation of product, nobody has come yet. Been 4 days already. Everyday they guarantee that someone will be there before the end of the day but no one has shown up yet. Spending rs 200/- everyday for bottled water. Very disappointing. Regret buying this company's product and would advise others do avoid it in future

Request for rectification. After free service of eureka forbes water purifier, i lost taste due to improper service mania. His behaviour is not at all genuine. Due to this improper service, customers are loosing their integrity upon eureka forbes. Please rectify my problem after service i lost taste. So i am very much unhappy and depressed my self very much. Please look in to the matter and save consumers braveness. Thanks a lot.

Dear concerned,

I have purchased one vacuum cleaner at mysore model euroclear - i clean in the month of oct 2017. At the time of purchase sales executive mr. Chamaraj (M:[protected]) committed that, i will get an provogue watch as gift. I following him since the day of purchase and giving only false commitment.
Recently said he had it in his bag and since 2 days not picking my phone call.

I'm really very much disappointed from his service.
I have purchased purifier with you and this is 2nd product.

My customer id [protected].

Thanking you,
H manohar
M: [protected].

Hello Team,

This is the 3rd time in 2 months for which i am getting frustrated with their service and response. Very very poor service.

Placed a complaint on 20 Nov, no - [protected] for water leakage problem. Technician came on 21st, but the compaint was not resolved. They have closed the old ticket. After 2 days of follow-up they finally raised a new complaint - [protected] on 23 Nov saying they will resolve immediately. Till now no response and we are following up with them like fools thinking something will happen.

I have got critically ill parents at home with my family. It is getting difficult to manage all the followups. Eureka Forbes has got worst service as they will only market to sell and not care about customers later.

Please help us resolve at the earliest as daily water is leaking and is getting difficult to manage

Dear sir,
I booked a services on 15 nov 2017. My service request no is [protected]. After 10 days they will not take any action. I called customer care number 4 time after booking. They behaved badly especially a lady executive and told we arrange service men. But yet i couldn't get any service. Please help me. My product is in warranty period.
Thanking you
Ajil