Eureka Forbes Complaints & Reviews

I purchased a eureka forbes water purifier from nandilath g-mart edappally kochi, with the invoice details as below:
Invoice date: 9-9-2017
Invoice no:. Ekm19785
Make and model: aquasure aquafloex shrm
Hsn code: 8421
Total amount paid: rs 5000.00/- inclusive of cgst @ 9% cgst and 9% sgst. Till now the water purifier has not been installed. I received a call from the mobile number [protected], the installation...

I have put amc for the aquaguard ro water purifier. Service due was in june and we made multiple requests for the service since june.
Every time the service engineer claims "the residence is not under his service area".
After 24-30 hours if we try to escalate the issue, we get the message "the service request number is invalid."
We made n number of service requests calls, escalation calls and still its not done yet!...

Hi,
I have raised complaint on fixing new inlet and outlet pipes of aquagard sensa ro water purifier, renew amc and do servicing..
Everytime customer service agent promises and tell with in next 24 hour problem will be resolved.
But nothing happens. Very worst service.. More than 2 weeks of wait time and always they claim unavailability of pipes as this has been reported during past 2 service visit.. Pathetic service.....

Customer id : [protected]
Compliant no : [protected]

I had purchased a unit magna + ro + uv green on 11th sep 2017 - inr 15980/- full payment made.

Commitment given by the sales person that within 2 days, delivery & installation will be completed.

Delivery came late eve and due to that technician has also delayed by a day, in-between i tried to reach the sales person as what is the reason....

I own your Aquagard for more than 25 Years
Model SE 1000

Cust id [protected]

Dr F Johar

Ihave put up complaint on your helpline. The Complaint no is [protected]. on 12/09/2017. I have been informed that service will be provided in next 48 hrs.
by now no respons on your side. on contacting your Indore help line, I am told that we have no perssonel to attend your complaint At Mhow, Before...

To
Eureka forbes
T nagar branch chennai

We have requested for filter change and they sent a guy to change filter. It worked only one day and the person doesn't know how to fix it. When called to come back to fix the mess, he doesn't come. When we called the office, they are not taking responsibility and asking to pay more for service again. This is fraudulent service charges and poor customer support. Don't buy...

10 days followup to get installed. Stopped working within a month. Following up every day for last 2 weeks. Closed first complaint in 2 days, second complaint open for more than 10 days now. Is there a way to resolve this else i would like to return this product.
Customer care numbers are not reachable, following up with known agents doesn't help. Worst customer service!...

Dear sir, this is to inform you that i have purchased aqua sure ro from the company name eureka forbes. It's almost one year time and the service which they have ensured has failed to provide. Not even once they have come from general checkup of there installed device. I have contacted them through their customer and complaint no. [protected] several time, but they looks good for nothing. Now there are several problem in ro which i want to...

We purchased dr. Aquaguard magma hd ro+uv on 20/09/2016 thru eureka forbes oder#[protected] & dc#28263975, we received a message on last monday dated 11th sep with customer id & tech id no. With contact mbl no. Finally tech visited on 12th & initially gave his suggestion to replace all 3 filters & convinced us to take the 2 years insurance for 8175 rupees where the company will provide to replace all filters two times along with 8 free services...

Two years ago, i bought two products from eureka forbes (Aero guard).
Now, since 6-7 months there is a problem arises in it's working, hence i have requested too much for the service. But this service people from this company is too negligible and lazy, they have failed many a times even after requesting for n number of times. I will have to approach the consumer court if this sought of negligence is continued.
Expecting a...

Ramesh arora
Sep 12 (3 days ago)

To customercare
I had purchased aeroguard scpr 700 on 15 july 17. It is not working proprerly from beginning and not at all from 20 august 17. I have sent 13-14 emails and 13-14 calls to customer care. I have contacted your local jhansi office, lucknow office, bombay office. With each c/o and e mail new number is generated without attending old c/o. Till this moment it is not...

We purchased Dr Aqua guard less than 2 weeks back. It is not working from day 2. I called customer service more than 10 times, issue is not resolved yet. When ever I call, they are saying, you will get call today. But know one is calling. I told them I want to return back the aqua guard ( as per the policy, we can return in 30 days). But, they are saying I brought product in july, which is wrong.
Please do the needful to resolve the...

I purchased the Aquasure Water purifier Xtra tuff (Non-Electrical) on June 30th from Amazon. it seemed working fine till the date 28th July.
Then, purifier suddenly stopped working as the flow of water from the upper partition to the lower is blocked.
I raised a complaint over the phone on Aug.2, 2017 Ref#[protected] later, technical had come to home & checked and he told me that the filter which lets the water to the lower...

I am sorry to say, I had the worst experience of my life accepting your AMC.My water purifier is not functioning since September 3rd 2017. I have been calling the Customer care department every alternate days (and daily from last couple of days), each time I have been given the assurance that the technician will visit today or at max by 12:00 PM tomorrow. But No technician is visiting at all. In these 15 days, only once a technician visit,...

On 23/8/17, i raised a service request (No. [protected]) for change of all filters covered under my amc for my geneus water filter. The request was assigned to mr. R k kaul the same day. Mr kaul showed up next day at the premise without 2 of the 5 filters that needed to be changed. He further suggested that i renew my amc through him.
I suggested that i will consider renewing only once my request for change of filters was completed....

सर मैन Eureka Forbes का dr aquagard magna uv hd nxt बुक किया था ।आपके सेल्स मैन द्वारा यह मशीन मेरे घर मे लगाई गई। मशीन के कीमत सिर्फ 12490 थी । लेकिन आपके सेल्स मैन ने मुझसे 13290 लिए । ऑनलाइन कंप्लेंट भी...

I really don't have words to describe the worst service provided by these people. Our water purifier started getting problems just after 6 months. When we asked to refund no one is bothered. And they don't have proper complaint database. When we call to follow up there issue, customer care people say no complaint is lodged.
The useless water purifier by aqua gaurd. And worst service...

I am under amc service guarantee, paid up the money upfront. Service engineer comes after 2 days claims my power adpater is problem, he took the old adpater and fled not to return. Now he is not picking up the phone for last 15 days. I have been calling the customer care / escalation engineer for the past days. They start with typical quesiton "sir is your problem resolved".. # don't they know if the problem is resolved will...

This is to inform that my service request is pending for more than 20 days.
I registered my complaint on 21/08/2017, i called the call center, engineer and even area manager etc.

My request no :[protected]
Cust-id : [protected]

This is to inform that my dr. Aquaguard compact filter is not working from around one month and for the same first i had complaint at the local service center and got the...

I have purchased water purifier uv through online. Installed and found that it was not suitable for my water, which is having more than 500 tds. As per policy of eurekaforbes they will take return product with in 30 days.
They have dismantled the product uv purifier. I made complaint to return pickup on 24 aug 2017
Again i purchased magna hd ro through online, next day product came and installed. But old product is lying in...