Eureka Forbes Complaints & Reviews

This is with reference to purhcase of dr. Aquaguard (Magna). From day1 we are facing problems. First of all installation happened after 2weeks, that too vigorous follow up. Secondly we need to install additional motor pump for water which cost around 2500 extra. What is the use if we are purchasing after investing in such costly model. Now are facing leakage problem. Also taster of water is not good.

Ref : cust-id [protected].

Dear sir/madam,

I have purchased "reviva ro system" way back on 23rd nov 2002 and taking amc regularly since then. The current amc is also applicable till dec 17. We had been feeling safe with respect to water quality by paying amc charges to eureka forbes from last 15 years.

Recently our family started having stomach problems and the taste of water also became salty. The out put of ro was also reducing. We called the engineer, who didn't feel requirement of any correction. Told that water is safe. Just before the deewali, water stopped coming in the ro tank. Since it was a holiday, and services from eureka not available, we had to get the system opened.

To our shock, we found out that outdated filters were placed in our ro during service and pre carbon filter was bypassed. Because of this, membrane was totally choked and contaminated. The water we were drinking was of tds more than 800 and was not safe for drinking. The photographs can also be sent.

This is a case of cheating and putting our family on health risk knowingly. The biggest surprise is, the company which we were trusting does not have any checking mechanism for such deliberate service lapses done to earn money.

We had to stop using this ro system and had to make alternate arrangement. Within amc after paying around 30% of cost of new system, we were supplied outdated filters and the company never made a mechanism to check it. I have been your client for 15 years and never ever anybody from the company visited to take feedback and check the quality of services. Everything has been left to service partners. This is a serious concern for the health of all the customers who are trusting eureka forbes.

I have registered three complains which were closed. From last more than a month our ro is not working. Even with repeated complains the engineer came and gone. Escalation mechanism provided on website is not working. Mails written is not answered, not even acknowledged.

Pushpendra k laad

Mr. Raman venkatesh,

This complaint is with respect to the amc renewal provided on 15/10/2017.

The serviceman dismantled the entire purifier and we got more problems then what was previously happening. He did not fixed it back properly. Water was leaking all over the place.

After spoiling the purifier, he even stole an extension which was fixed. We complained to the service centre 5 to 6 times and each time they promised that someone will come to sort it out, but no one came.

It will be my duty to spread how bad the experience was over social media if i don't get a satisfactory response.

I have purchased eureka forbes vacuum cleaner 5 month back with 3 year warranty.
Now i have complained 4 times since 24 oct 2017 all the time company customers care executive gives me ref no. And assurance but no body came for product servicing.
Ref no. Are
[protected] on 24 october
[protected] on 2nd november
[protected] on 9th november
[protected] on 16th november

Still my complaint is pending no action has taken.
Eureka fobes are just selling products there is no post sales services provided.

Thanks
Sarvotam
[protected]

The aquagard.. Classic model.. Is not working well. Only drops of water comes out. It takes 5to 6 hours to fill a small container.
It is covered under 3year amc. Now the local office is not responding since 5 months. Please arrange as quick as possible.

Please guide your persons in charge of maintenance to visit our residence qrs no 5 r 4. Professor colony. Vssut burla.. Sambalpur... Between 4pm to 8pm. To maintain the water purifier..

We are fully troubled due to non response of your local maintenance office.

Hello,
Few weeks back my 6 months old water purifier got complaint and i registered service request, after that few days later one person came and check my aquaguard and he told me that it's adaptor got complaint need to be replaced... And he told me will come back soon after 2 days... But till now no response from him... I called him and he is saying he doesn't have that adaptor... I really fedup following up with these guys... No one from eureka trying to help to sort it out... Waste service...

Like below i have created many service request through aquaguard portal but no response... Only messages came from aquaguard but no service person.. Not sure why they are not ready to provide service...

Your service request number [protected] has been allocated to technician mr. D. Karthick ([protected]) it will be attended shortly-eureka forbes

This is not the first bad experience with this company, initially while i book this product some of them tried to cheat me replacing some other old product. Don't trust this company...

My water purifier needs servicing and the pipe is leaking. Called your toll free no. But till date no response. It is almost 3 weeks since.. I have signed service contract with your company a year ago and the technician who attended promised to check the appliance whenever there was a problem. 3 weeks ago the pipe started leaking and also the music stops suddenly and restarts,
Why?? So i called the toll free no. Twice and they assured the technician will attend for servicing, but no... Please follow up and call me on [protected] or [protected] urgently. Patiently waiting for a quick response.
Thanks
Avina
My contract receipt no.[protected]

As i have taken amc services for two years of rs. 8100.00 from aquagauard for my aquagauard reviva, but as my address change i inform to aquagauard costmer care on august 2017, for my filter change and services to new address, after that i regularly call calls aquagaurd costmer care more than 20 times & every time executive tell services will do within 2 days by aquagaua d technician. But till now i waiting for aquagauard executive or technician when they visit to my home for services.
Aquagauad doing fraud after taking money from costmers fro amc.
As i have more than 5 complaints/followup no. For this i am regularly followup with aquagauard but every times aquagauard making full to costmer & till now no one from aquagauard visit for amc services.
Ref. Complaint no. [protected]
Followup no.[protected]

What a worst services by aquagaurd.

I purchased aquaguard magna hd ro+uv on 28 december 2016 by your authorised dealer in my city.. I paid 18490 for my aquaguard magna hd ro+uv.. After 8 month a green light is start burning in spite of blue i called the authorised aquaguard technician for solving the problem. When he opened my aquaguard magna then he find that my uv chamber is missing ldr which is inside the water tank is also missing sv is not working well.. He solve the green light problem by resetting the system and said that i was cheated by the authorised aquaguard dealer from where i purchased it.. I asked him how to solve my problem he gave me a number of mr sourav who is head of him. I call mr sourav who gave me number of cgl of my area mr shashi srivastava.. I call him he told me to wait for 2 days and after 2 days he call me and said that it was my mistake that i purchased from an authorised aquaguard dealer.. I am totally upset with.. I send mail to eureka forbes two times but not get good response i was cheated by the authorised aquaguard dealer.. Please help me to solve my problem..

I was sold the latest water purifier on october 23rd 2016 by a sales person who brought the machine himself and came and installed it. It stopped working within a week. Ever since we have been calling and complaining and no one is bothered. One guy came and checked it and said some part needs replacement which is not available. This is within the 30 day money back warranty. Please refund the amount or issue a working machine!! This is urgent!! Phone number [protected]

We were purchased aqua sure ro+uv (Aquaguard) at arani town two years back. However last june’ 2017 we were requested service complaint at vellore regarding ro purifier not functioning. Service technician visited and replaced the membrane and charged inr. 3825 even not measured the water hardness level. After replaced membrane from day 1 ro purifier not fuctioning well and issue still not yet resolved. We have again tried service technician not proper respond. Again we have tried through aquasure purifier retail store who supplied the purifier and another technician visited & reported that water pump found defected which was already defected during replacing the membrane and second technician said earlier membrane found okay and motor only defected like that. Now again they are asking motor replacing cost and service charge around inr 4000.
This is 100% service technician mistake and which is not acceptable. Kindly take action regarding this.

I had purchsed your ro eureka magna ro plus uv two years back. From last two montha i am tryibg to contact your servicr station for renewal of amc. I have appkied it online also. But i am feeling that it is very tough for you people to get amc renewed. Some day or other day i am receiving calls grom your team that they wll visiy my home for getting amc renewed buy noone is free enough to come, i suppose. Last week i was told that before renewal of amc i need to get noc from your company. Which was not told to me. Then i applied for it also but now after one week i learnt new thing tgat i need to pay 3000 rs more for grtting noc from your company. It was never told to ne at thr time of purchase oherwise i was more interested in buying the ro on cash.

I must told you that your team members are misselling the product n spoiling your brancch image

The service i get from your people now i am very much sure that i will noy buy any produxt not recommend anyone

I hope youu will look into this matter n help me

Regards
Ranjana bhargava

Below is the copy of complaint sent by mail to customer care. It was lodged on 12/11/2017. It has neither been attended nor acknowledged.

I have 3 years of amc expiring on 04/03/2020.
Ever since you have outsourced your services it is very difficult to get any issue solved nor the franchise is helpful.

I lodged a complaint with the local franchise on m. No. [protected] on 30/10/2017 at 1 pm. But upto now the service person has not attended,

I tried to register complaint by giving a miss call time and again. I am getting error 503.

I tried to register complaint on another site, but i am not able to fill my mobile no. It does not get edited. So i am not able to register from there too.

Can you please see.

My contract receipt no.[protected] dated 05/03/2017.

There was a time when while registering complaint from rmn, the operator used to address you by your name. He had entire records. Now sadly things have got really bad.

As per contract receipt no.26552085 dated 25.08.2016, eureka forbes is supposed to provide maintenance service of water purifier for two years. But, they did not turn up for required service after 25.08.2016. I have contacted the said company over phone to provide service as per contract. But, still service not provided. Company is not responding properly. As such, i have been harrassed.

I bought a car air purifier (Aerogaurd fresh) on 19/10/17... Useless product.
I bought it from their dealer in noida sangam electronics sector 18
The company website says 30 days money back policy.. After numerous visits to the dealer and a lot of phone calls to eureka forbes customer care (Which is the most useless in this country) nothing has been done.. Customer care says the dealer will take it back the dealer says speak to the company do whatever you want i will not take it back.

I also have a slip from a eureka forbes service agaent saying product not satisfactory kindly refund.. Still nothing has happened...

On 19/11/17 30days will be over then they will say u didnt come.. All my complaint numbers are with me.. I will post this on twitter and make sure no one buys eureka forbes and no one goes to this dealer

Worst customer service ever.

My ro - acquaguard enhance, has not been maintained since more than 5 months now, unlike every 3 month mandatory service that was generally provided. I have complained on your toll-free number numerous times since, in last 1 month but to no avail. Every time i am told that the executive will contact me within 48 hours but there has been no call from anybody.

These are the complain reference numbers i have got on smss from your company on my mobile.
[protected] - 20/10/17
[protected] - 24/10/17
[protected] - 24/10/17
[protected] - 6/11/17
[protected] - 9/11/17
Every time i have been told that the reference number is in some body else's name. How can that happen?

I even talked to the senior supervisor of the call center mr. Sonu mahato on 9th nov 2017. He promised to escalate the matter and get back to me within 48 hours (Again!) and again, nothing has been done.

In the meantime the quality of water from my ro has deteriorated and now it tastes different. Both my husband and i had viral fevers and are currently having severe bout of coughing which can be attributed to the poor quality of water.

I have sent 2 emails too to the customer care center. I got standard reply from the computer.
Now what?

I am having a dr. Aquaguard water purfying machine which i bought for 10k - 2 years back. I am being demanded 4000 rs. For changing the candles every year or compelled to go in for an amc.

I cannot afford to such a high cost of maintainence.

Let me know where the candles are available in chennai in open market. I would like purchase and replace them myself.

You can respond to me in [protected]@yahoo.com

1. Quality sample is 20%.
2. Twice i received a faulty machine.
3. Pathetic service
4. False commitments by location head (Mr. Shushil)
4. Brokers sharing wromg information
5. Communication gap at all level
6. Dealing health products at very low quality.
7. Zero follow ups by company.
8. Would like have my money back with inconvenience charges

Our dr. Aquaguard magna water purifier from eureka forbes is not working properly. As we are asking for refund the money back to us.

We are already asked replacement of the water purifier, but the service people are not responding to the customers and they are talking very rude and badly to the customers.

We are fed up with the service which is providing by the eureka forbes and also suggest not to go for buying any eureka forbes product...

Customer code: [protected]
Customer name: Amul Sakure (Nagpur, Maharashtra)
Customer contact no.: [protected]
Subject: To inform you our inconvenience about your service.
This is to inform you about our suffering due to your improper service. We are a Eureka Forbes customer having your model INFINITY purchased on 19.12.2011.
We were continuously taking your service for candle change and servicing (cleaning). Last we extended our warranty (AMC 3yrs) on 01.06.2015 and paid 4470 rupees amount for the same which included 3 times candle change and 3 times servicing in 3yrs (01.06.2015 to 31.05.18). As per this scheme we were expecting 3 times candle change where as the candle is been changed only one time till date and in the name of candle change the serviceman took out the candle, cleaned it and fix it again.
The next time service men visited us in the month of May 2017 it was a candle change due and he gave the reason that candle is not available now and said “whenever Eureka Forbes company will provide us candle then he will be changing it.” And the next he visited on 13.11.2017 for servicing. So this shows that company was not able to provide any candle for 5 months or else somewhere the service men are cheating the company and not providing customers the service.
Today we are using an expired candle in our Aquaguard even though we have paid the full amount beforehand. As our Aquaguard is in warranty and due to this expired candle if any of our family member or any person consuming this water and it effects on the persons health hence the company is responsible to whatever happens.
This is to intimate you if you are giving servicing work contract to any company. The company is cheating your customers by fooling them. Either you need to take action or else we will have to take action by reporting consumer court for sufferance and cheating.