Eureka Forbes Complaints & Reviews

Shifted to a new place and despite calling eureka forbes for reinstallation of product, nobody has come yet. Been 4 days already. Everyday they guarantee that someone will be there before the end of the day but no one has shown up yet. Spending rs 200/- everyday for bottled water. Very disappointing. Regret buying this company's product and would advise others do avoid it in future

Request for rectification. After free service of eureka forbes water purifier, i lost taste due to improper service mania. His behaviour is not at all genuine. Due to this improper service, customers are loosing their integrity upon eureka forbes. Please rectify my problem after service i lost taste. So i am very much unhappy and depressed my self very much. Please look in to the matter and save consumers braveness. Thanks a lot.

Dear concerned,

I have purchased one vacuum cleaner at mysore model euroclear - i clean in the month of oct 2017. At the time of purchase sales executive mr. Chamaraj (M:[protected]) committed that, i will get an provogue watch as gift. I following him since the day of purchase and giving only false commitment.
Recently said he had it in his bag and since 2 days not picking my phone call.

I'm really very much disappointed from his service.
I have purchased purifier with you and this is 2nd product.

My customer id [protected].

Thanking you,
H manohar
M: [protected].

Hello Team,

This is the 3rd time in 2 months for which i am getting frustrated with their service and response. Very very poor service.

Placed a complaint on 20 Nov, no - [protected] for water leakage problem. Technician came on 21st, but the compaint was not resolved. They have closed the old ticket. After 2 days of follow-up they finally raised a new complaint - [protected] on 23 Nov saying they will resolve immediately. Till now no response and we are following up with them like fools thinking something will happen.

I have got critically ill parents at home with my family. It is getting difficult to manage all the followups. Eureka Forbes has got worst service as they will only market to sell and not care about customers later.

Please help us resolve at the earliest as daily water is leaking and is getting difficult to manage

Dear sir,
I booked a services on 15 nov 2017. My service request no is [protected]. After 10 days they will not take any action. I called customer care number 4 time after booking. They behaved badly especially a lady executive and told we arrange service men. But yet i couldn't get any service. Please help me. My product is in warranty period.
Thanking you
Ajil

A service contract was entered into for my vaccum cleaner a/g ecxil vide contract receipt no[protected] dated 07/05/2016 (Person name sanjay, mobile [protected]) for the period from 07/05/16 to 06/05/17. A cheque on sbh no 424663 dt 7.5.16 amounting to rs.1260/- was collected. Though it is more than 1 1/2 years no one turned up. Customer code not filled. Request to attend or resolve.

I have taken a 3 years amc with eureka forbes for e nova water purifier. I got service against the same only once in october 2016.
I requested service on 14 nov 2017 vide request number [protected].
Inspite of repeated requests and the customer care assurance of rep calling me up, no technician or representative has made a visit for servicing.
This is in contravention to the amc terms.
I request eureka forbes to take prompt action.
Thanx
Regards
Pramod n
[protected]

I registered a complaint eureka forbes helpline on 18.11.2017 about water not getting stored in the storage area of my water purified aquaguard enhance (Bought in june 2017), which did not materialise, as the call centre executive mismatched my complaint with another product of the company bought by me. After three days, i lodged complaint no. [protected] and [protected] (The first number was told to my by the call centre and the second number was received on my mobile phone). I was assured that my complaint would be taken up on priority within the same day. But even after 27 hours, and after reminding the helpline three times, no one has attended to the complaint. Request to take up the issue on priority.

Ro plus was purchased recently from neelu electronics, ballia which has gone out of order. Complaint lodged was attended promptly by service centre. The mechanic advised defect in membrane and returned with promise to change. It has not been done even after 4 days of his visit. The product is under warranty. Pl do something and inform what steps you are taking. Regards
V p tiwari, kalpana colony, ballia. Up

I have lodged complain & service request on last monday vide request id no.
[protected] conveyed to me by sms throufh mobile no.[protected] supposed
To be attended within next two days i. E. Latest by 22/11/2017 from the date
Of lodgement 20/11/2017. Which however, has not yet been attended. Amc
Already done.
Please look into the matter as to what is reason for false commitment.

Amiyo kumar paul

Hi,

I have logged complain on 21st. Oct 17 (Complain no-[protected]) but after several reminder call to your call centre, yesterday technician visited but still issue not resolved.

I tried to call mr. Rakesh ([protected]) but he is not picking my number, so writing this e-mail & hope you or your team will resolve my issue.

Regards,
Manish kumar
[protected]

I bought ro in eureka cost 15, 890/- on 03/10/2017 it stops works from 03/11/2017, i gave a complaint person came in a day it was totally dead. Again i registered complaint on 07/11/2017 till now no one came for service. They sold defective product, i gave lot of complaints, service people talking arrogantly, sales people disconnecting call. Need replacement of the product with proper service or refund.
Customer id:80010505 compaint no:[protected], [protected], [protected]

Requested service on 17.11.2017 vide no.[protected], allocated to technician mr. Sourav dawn (M-[protected]) who attended me on 18.11.2017 at my residence, gopalnagar, burdwan.
1. Repeatedly insisting me to go through amc.
2. Service is not satisfactory.
3. Claiming more money than the actual bill. Later said sorry for the mistake.
4. Not given money receipt (For rs.1150/-) and also fails the committment to be given by 20.11.2017.
5. Found leakage of water on 19.11.2017 and asked for repair which remain unattended till to-date.

Please look into the matter. — kanak kumar saha (M-[protected])

Dear sir,

Aqua guard sales person installed ro hd without demo. It is not providing pure water as assured by him. He assured, it will provide water with 30 tds but it provides water with 160 tds. After several complain a plumber with sales person visited but could not solved issued as he is not a technician.

Now the machine is dead but they are not taking any response. Always committed to solve within 2 working day but not coming till date. It installed on 23 oct'17 & become dead on 19th nov'17. My complain no [protected]
I request for return product as it is not fulfill my requirement.
With regards
Subas ch panda
At - arikama
Dist-khurda
State odisha

Despite amc and despite several reminders to customer care, no one from the company (Eureka forbes) has even taken pain to attend the complaint dated 08.11.2017. My customer id is [protected] and my request no. [protected]. This has even forced me to buy a water filter, hoping that some day someone from the company will come and repair my aquagaurd classic.

I, ve purchased water purifier (Enhance model) of your esteemed company. It is regretted to inform that apart from making number of calls for installation no visit was made by your representative. After getting it installed on 07.11.2017 it gave trouble and leakage was observed. Since then, i, m calling service centre every alternate day but till date no visit has been made by any representative of your company. Only result i got from this reputed company that ive been allotted a complaint number that is [protected]. I think i, ve made a very bad decision while purchasing product from such a company which gives no value to its customers. Regards

This is with reference to purhcase of dr. Aquaguard (Magna). From day1 we are facing problems. First of all installation happened after 2weeks, that too vigorous follow up. Secondly we need to install additional motor pump for water which cost around 2500 extra. What is the use if we are purchasing after investing in such costly model. Now are facing leakage problem. Also taster of water is not good.

Ref : cust-id [protected].

Dear sir/madam,

I have purchased "reviva ro system" way back on 23rd nov 2002 and taking amc regularly since then. The current amc is also applicable till dec 17. We had been feeling safe with respect to water quality by paying amc charges to eureka forbes from last 15 years.

Recently our family started having stomach problems and the taste of water also became salty. The out put of ro was also reducing. We called the engineer, who didn't feel requirement of any correction. Told that water is safe. Just before the deewali, water stopped coming in the ro tank. Since it was a holiday, and services from eureka not available, we had to get the system opened.

To our shock, we found out that outdated filters were placed in our ro during service and pre carbon filter was bypassed. Because of this, membrane was totally choked and contaminated. The water we were drinking was of tds more than 800 and was not safe for drinking. The photographs can also be sent.

This is a case of cheating and putting our family on health risk knowingly. The biggest surprise is, the company which we were trusting does not have any checking mechanism for such deliberate service lapses done to earn money.

We had to stop using this ro system and had to make alternate arrangement. Within amc after paying around 30% of cost of new system, we were supplied outdated filters and the company never made a mechanism to check it. I have been your client for 15 years and never ever anybody from the company visited to take feedback and check the quality of services. Everything has been left to service partners. This is a serious concern for the health of all the customers who are trusting eureka forbes.

I have registered three complains which were closed. From last more than a month our ro is not working. Even with repeated complains the engineer came and gone. Escalation mechanism provided on website is not working. Mails written is not answered, not even acknowledged.

Pushpendra k laad

Mr. Raman venkatesh,

This complaint is with respect to the amc renewal provided on 15/10/2017.

The serviceman dismantled the entire purifier and we got more problems then what was previously happening. He did not fixed it back properly. Water was leaking all over the place.

After spoiling the purifier, he even stole an extension which was fixed. We complained to the service centre 5 to 6 times and each time they promised that someone will come to sort it out, but no one came.

It will be my duty to spread how bad the experience was over social media if i don't get a satisfactory response.

I have purchased eureka forbes vacuum cleaner 5 month back with 3 year warranty.
Now i have complained 4 times since 24 oct 2017 all the time company customers care executive gives me ref no. And assurance but no body came for product servicing.
Ref no. Are
[protected] on 24 october
[protected] on 2nd november
[protected] on 9th november
[protected] on 16th november

Still my complaint is pending no action has taken.
Eureka fobes are just selling products there is no post sales services provided.

Thanks
Sarvotam
[protected]