Eureka Forbes Complaints & Reviews

For last 5 days my ro system of eureka forbes is not working. It is 4 days that i have complained for it. But after 4 days and that too after repeat complaint somebody comes without any information to me that he is coming at that time and when asked to wait for 10 minutes as there was nobody at home, the person left saying that he can't wait. How can a working couple be at home waiting for a technician for 4 days without going to work. If he cannot wait he should inform about the time when he is coming so that we can be available at home or else he should wait for at least 10 minutes.
Extremely disappointing service of eureka forbes in delhi. They claim that all complaints are resolved within 24 -48 hours. Rubbish. Most hopeless service.
The local delhi agency of eureka forbes with which we have done amc for 2 years has kept his phone switched off.

I have purchased on water purifier of aquaguard from great eastern shop at dumdum, kolkata and got it installed today. The purifier is not working as there is overflow from top and the motor is running too. The installation personnel informed that the level sensor is not working and people from service department is to attend. Why there shall be any defect and why the customer is to suffer when the amount has been paid in full. Please address the issue.

I bought a water purifier dr. Aquaguard, magna from eureka forbes on jun 2015.

The product worked fine for the first year and faced problems, issues and malfunctions from second year.

I had to change the softener, filter multiple times in a year and everytime, the service people insist me to go for amc - annual maintenance care.

Recently water leak found in high pressure pump and i raised a complaint.

The service personal opened the device and shown me the faulty high pressure pump. I was shocked to notice that, the pressure pump was imported from china and it didn't last as per the warranty provided by aquaguard.

I requested the eureka forbes team to replace the good quality pressure pump, for that again they asked me to go for amc for 2 years by paying rs.9350 else i need to pay rs.4000 for the new china made pressure pump.

I bought aquaguard with the hope of getting high quality components with reasonable life time. But now i felt that, i am cheated by them with a sub standard china made water pressure pump.

I will never buy any product from aquaguard / eurekaforbes and will not recommend to anyone.

Is eurekaforbes still running or got shutdown? If it is running it will be shut down soon. Last year i had bought aqua guard ro. I have problem with that it has been 4days since i raised a compliant. I have escalated twice. No one responded. I called customer care, simply that # said sorry and told that issue will get resolved today. Damn worst service. Every day we are bringing water from outside. They have paid rs.9000 for amc.

Pfa and check the request date that shows their irresponsibility.

Dont buy any product from eureka forbes. Their service is damn worst.

In my house the aquo guard ystem is in under annual maintenance, the customer code is [protected] and the customer name is kannan, no.519, valudhavur road, muthirapalayam, puducherry.

The service person doesn't attend repair work of water block in purification. After complaint many more times there is not response. I donot know what will do next against the customer care in puducherry. I am waiting for your favourable reply.

I have purchased a magna water purifier from an executive. The product was delivered and installed after a week or so. At the time of installation itself the product was found defective. I repeatedly requested for replacement of defected product or return the money but the technician said he will repair in the interim so that it can be usable. Now the machine malfunctions (Works any time and is down any time)
I have been raising the complaint and escalating the matter to the seniors getting shameful answers from the seniors and fake commitments from customer care of replacement within 2 days.
Last 3 months bearing this torture. Several complaints lodged but of no results.
Local officer sushil walde from pune is extremely arrogant in approach.

Cust id : [protected]
Chq no. : 299662 amount: 18390/-
Chq date: 24/07/17
Installation req no.:[protected]
Technician : baswaraj govardhan mulage[protected]

Need help..

Hi customer support

I am submitting this complaint with lot of frustration. My ro is under warranty and needed urgent service as the power light is blinking and ro is not pumping water properly. I logged a complaint with customer service (Complaint number: [protected]) on 20th oct and requested for urgent assistance. Despite multiple followups nobody turned up from service department. Customer service helpdesk just gives a false promise that the request has been escalated and someone will visit by end of day. This is highly frustrating and the worst customer service experience i ever had. I would recommend new buyers to consider other options as i got horrible experience at the time of installation also. I am too worried now on continuing with this product as i got superb customer support from kent ro earlier.

Regards

Sanjeev

Really i am in a pathetic situation. Very poor service from the eureka forbes... No response the personals even after multiple times of complaints to the call centre, to the local servicing engineers and to their local office. The complaint was registered on 25th september vide no.[protected] and cust-id is [protected]. We are today on 21st october and nearing a month and still the problem is not solved and how to go about the same i am wondering. We are now frustrated and even going to take extreme step against this people and sorry to say that being such a big company as a general practice with all the companies, these people also are only interested in selling their products and no back up service is there in time nor the response for the customer is very bad. Earlier also we had faced service issues and had neglected but this time it is the worst experience i have ever had.

Technician visited my place at kalletinkara, kerala after making repeated complaints and installed my expert ro water purifier. Now a leakage problem started and required technician very urgently. He should talk at mobile no. [protected] before going so that technician will get the exact problem of machine. Appreciate early response from eureka forbes. Sasidharan menon. Mobile mo. [protected].

The technician has done 2 years amc on 2nd week of sept 2017 but the filters are not yet changed by the technician though he had promised to so. As the amc money is already transferred to eureka forbes in last month itself, i need an explanation from the company for this and want to lodge a case of cheating against eureka forbes.

I have made complaints many times but there is always been replied that the matter will be checked & responded quickly which is yet to happen.

Hence i request the authority to look into this matter & resolve it at the earliest.

I got aqua sure water purifier one year back, now it came for service and stop working. I raised ticket in aqua guard call center to service the unit. I have been informed that i going to charge 450/- rs to attend & rectify the issue.
Now its 5 days nobody is attending my complaint & i keep on following up with call center & they saying tomorrow since 5 days. I dont have other source to drink water.

Complaint number # [protected]

Hi,
I bought 2 yrs amc from eureka forbes for my aquaguard geneus plus water purifier. I bought amc on 21/2/2017, but till date i have not received an single service yet. Upon calling the their bhubaneswar customer care. They provide another number and ask me to call the given number. So customer care personal keep you give different numbers and keep asking you to call the given number. One day i kept calling to different number that each customer care agent provide. So after 19 calls. I was given the same customer care number to which i called the very 1st call. The female agent was very rude and when i asked her if she could help address the service issue. She just hung the phone on me.

I'm going to file a consumer case against the contract. Atleast being a lawyer i'll peruse the legal the route and teach these third party vendor a real taste of service delivery failure.

I have already submitted complain regarding maintenance of ro system due to non availability of spares parts complain was not resolved. As i have assigned contract for 2year but every time problem not resolved now i may face problem of drain. If once enter into annual contact than there no systems to pay extra money for spares parts. If company unable to bear or not extended such facilities. Than i bound to sue in consumer forum.

I registered one complaint about the non working of my water purifier. Initially i was told that a technician would visit the premises within 2 days, now its is more than 10 days no one has turned up.
I had plans of buying eureka forbes vacuum cleaner, luckily this incident has helped me understand the company better.
In case if any higher authority is watching this the complaint no is - [protected]

I have purchase dr. Aquaguard and taken amc, the product is not working. I have raised the complaint with the customer care people, eureka forbes in september 2017, but still it is not resolved. The customer care executives give the standard reply that "sorry for the inconvenience, it will be resolved as early as possible". I have raised the complaint thrice and escalated the issue many times but no reply. I tried to call the head office but no response, they are not lifting the phone.

I am k. Gurumurthi from chennai and i bought a vacuum cleaner from life water, nanganallur, chennai. Sales person name mr. Seetharaman, when i bought the product within fifteen days i got the problem and they recovered but another problem started so not in good service reply not satisfied i need the replacement but no response from company side and several times i call to the sales person seetharaman is not picked his phone. Very bad service....

My customer id [protected] complaint no.[protected] dt.12.09.17. Called customer 15 times no result. Higher authorities could not be contacted despite repeated efforts. Local cuddalore office not responding my calls. My water purifier is covered by amc for the period from 23.02.15 to 22.02.18. Value of amc is rs.4080. They not even able to find the fault and the technicians they used to send for regular checks are also very poor knowledge about the apparatus.

I ordered a vaccum cleaner from www.eurekaforbes.com for 15000 with Customer ID [protected] on Sep 11, 2017 and estimated delivery date was Sep 15, 2017. I called customer service and they mentioned that product was not in stock. Why are you adding products to cart if you can't deliver on time. Its like investing dead money. WHY PRODUCT IS ADDED TO CART, MUST HAVE MENTIONED NO PRODUCT AVAILABLE BEFORE RECEIVING MONEY. IT'S PURE CHEATING, AND MONEY ROTATION.

More than a month of the order(OCT- 19, 2017)till today, still there are no updates. I do call the customer care, and always I get a reply that the product will be dispatched soon. They are also not refunding the money.

Hi, we purchased eurekaforbes "dr. Aquaguard magna nxt hd uv" water purifier online on 12-aug-2017 with customer id: [protected]. After placing multiple calls, then we received the product on 23-aug-2017 and installation also takes 4 days, received faulty machine.
So we placed a return request on 28-aug-2017 with reference number 12222. Again, we placed multiple calls and product was picked up by their authorized courier guy on 22-sept-2017. Till now our money is not refunded. They are redirecting us through multiple call centres. No one is providing the correct information and there is no concerned manager/authority to escalate the issue. For the past 52 days we are struggling with this product by placing multiple calls and wasting our money as the numbers are not toll free. Our money is held up there. But it has become a big headache for me. Kindly get our money refunded asap.

Dear sir

We nayana saptasagar and family is a proud and valued customer of your products and using water purifier since many years. We purchased dr ag enernity wp system (Item code - gwpddetrn00000) for rs. 12, 490/- (Tax invoice no. [protected] dtd.[protected] on[protected] receipt no.[protected] from your sales team ms. Arpana pawar and her senior mr. Kishor sutar from sangli office, maharashtra. They gave demo of the system at our house in balajinagar and informed about company's guarantee, warranty and free service amc etc.. We really very happy and purchased the above mentioned wp system from them.

At the time of purchase we enquired about our old wp systems filter candle to be fitted so that we can use that filter in my native place. Both ms. Arpana and khishor assured even guaranteed to provide the candle within one or two months max.

Our compliant is -

1. After installation of the system, neither ms. Arpana nor mr. Kishor took feedback from us, informed about the free services, initiated the free service and maintenance even after our phone calls to ms. Arpana. This is the tenth month of purcchase of the system, even your service and maintenance team
Not turned out.

2. Regarding about filter candle of our old wp system, we enquired number of times with ms, arpana but all in vain.

3. Lastly today,[protected], at 2.00pm we visited your sales office at sangli and met mr. Gajanan gaikwad and enquired about ms. Arpana and mr. Kishore, we informed that they were left for home. I called ms. Arpana and kishore but their response was embarrassing, which lead me to launch this complaint..

This this experience from your team was unexpected fro me, which may lead to negativity about eureka forbes. We request you to please look into this matter and inform the concerned to attend the complaint on top priority.

Withe regards

Mrs. Nayana saptasagar
Balajinagar, sangli
M: [protected], [protected]