Eureka Forbes Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 423109

Website: Www.eurekaforbes.com

I am using aquaguard water purifier model maxima ro + uf.
The machine is under warranty.
Since 25/10/2017 the machine is not working. I have lodged complaint with service centre on 26/10/2017 but till date the complaint is not resolved. I have made several enquiries with service centre but till date my complaint t is not attended. Due to this i am facing severe inconvinience and really upset with the product quality and service.
I once again request you to resolve it immediately. I am also approaching consumer forum with this complaint.

From
Ramesh r chaugule
[protected]@gmail.com

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Eureka Forbes Customer Care's response Dear Ramesh,

Please send in your customer ID and registered contact number here. It will help me trace your issue and resolve the same at the earliest.

Regards,
Priya

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Ramesh,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

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Address: 700025

Website: www.eurekaforbes.com

I have an acquasure water purifier from acquaguard at my residence at
203 shubh trident, canal road, vesu, surat, gujarat
Since april, 2017.
The equipment is under a 3 years service contract (Signed on 25.12.2016). It has not been serviced since then.
The equipment was earlier installed at
38 maitry row houses
At the time of entering into service contract. It was later shifted to my current
Residence in april 2017 (First week).
The change in address was informed to service hqs at banalore who have confirmed that they have updated this in their data base.
I hv bn trying since july, 17 for contracted service.
Mr ajay ([protected]) used to service at old address. When contacted he
Informed that the equipment would now be serviced by another franchise.
Contacted new franchise but there is no response,
I have also contacted surat service head mr malav doshi ([protected]) by
Sms (As phone is either busy or no one answers when it free).
I am disappointed with the service for which eurekaforbes has contracted.

There is not even courtesy of a reply to provide contracted service.

I am putting this status on this board for the compan

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Eureka Forbes Customer Care's response Dear Jagdish,

Kindly share your registered contact number/customer ID here. I shall have my representative get in touch with you for further assistance.

Regards,
Anita

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Jagdish,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

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Address: Bangalore, Karnataka, 560053

My vaccum cleaner is not working and i had placed a compliant, but only assurance is given fron service team and no body is attending the problem, even escalation has failed, when spoke to escalation team they say we will call back and nothing happen, then the same process repeats every time i call.
To make a salesthere representive will come in 1 hour but the service team will not respond even after 10 reminders. Hopeless. Every time they create a new compliant number and do know, they might be closing previous compliants even without attending.

Compliant number:[protected] & [protected]

Hitesh kumar
[protected]

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Eureka Forbes Customer Care's response Dear Hitesh,

I've shared your contact details with my team in Bangalore. They'll surely get in touch with you to check the issue in your product and fix the same.

Regards,
Priya

Verified Support

Nov 22, 2017

Eureka Forbes Customer Care's response Dear Hitesh,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Priya

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Address: Chandigarh, Chandigarh, 160036

Sir,
With due respect I wish to submit that I had purchased a new Aquaguard on 05.11.2017, from CSD Canteen vide Bill No-060314 dated 05.11.2017 11:10 AM (3 BRD Air Force Chandigarh). Till date the same is not installed at my residential address mentioned below. The details of my address was already taken by the Air Force CSD Canteen Officials and they assured that the equipment will be installed by next day. The matter was again taken up on 06.11.2017, and they assured the installation on 07.11.2017. Hope so that the equipment is installed on the date assured by Canteen Officials else I am bound to take the matter to appropriate authority. Details of the equipment is attached with this mail for your information please:
H No.-4071 A, Central Excise & Customs Colony, Sector-37 C, Chandigarh-160036. Till the time the said equipment is not installed even after telephonic complaint made vide [protected] and [protected] on the telephone number [protected]. Also a mail on 07.11.2017 was forwarded on [protected]@eurekaforbes.com, but not heed was paid.

Dec 13, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Eureka Forbes Customer Care's response Dear Customer,

I have shared your installation request with my team in Chandigarh. They will get in touch with you as soon as possible to do the needful.

Regards,
Priya

Verified Support

Nov 11, 2017

Eureka Forbes Customer Care's response Dear Customer,

I've been updated by my team that your concern has been addressed. Thank you for your support.

Regards,
Priya

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Address: 403601

Since from last one week we have been contacting telephonically to the office of acquaguard agency, margao & panajim regarding entering into amc of newly installed acquaguard at konkan rail academy, near madgaon railway station, margao goa, but till date no one has turn up. Kindly look into the matter at the earliest and arrange for amc for the said machine please.

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Eureka Forbes Customer Care's response Dear Customer,

I do understand your concern and would like to resolve the same. Please share your registered contact number or customer ID and I'll surely have my team connect with you to do the needful.

Regards,
Priya

Nov 17, 2017

Updated by Konkan Rail Academy Contact No is [protected]

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

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Address: 575005

Complaint number [protected] booked on 26.10.2017 not yet resolved.
Mother board issue. The engineer has not come.
Even customer care is lying they are sending an engineer.
But no one has come.
We have registered a complaint no. [protected] on 26.10.2017 for repair of our water purifier.
The engineer came on the same day and told that the mother board is to be replaced and it takes one week for mother board to come.
Since then it has been 15 days and there has been no communication from either the engineer and there is no response from the customer care call centre. They are telling we will send engineer today and that today has never come.
I have escalated the complaint twice but there is still no response.
We are still in doubt whether the order for mother board is been given or not by these workers. This is very poor service.
This is the last reminder before going to the consumer court.
We are under amc and still such a poor service.
This has hurt us a lot and the image of eureka forbes has fallen down.
We are fed up and planning to change the water purifier.

Dec 18, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2017

Eureka Forbes Customer Care's response Dear Harshith,

I have shared your details with my team in Mangalore. Request your understanding as they’ll connect with you soon for further assistance.

Regards,
Priya

Verified Support

Nov 11, 2017

Eureka Forbes Customer Care's response Dear Harshith,

I understand that a representative from my team got in touch with you and has addressed your concerns. Thank you for your support.

Regards,
Priya

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Address: 140507

I have given complaint on dated[protected] for service of my ro+uv+enhance, but after 50 days, no engineer visit on my house for free service of my ro. As given by you 3 free service in a year by you.

This is too much time for a good company.

I have purchase the eureka forbes due to best company. But you guys are like a third class behavior. I am totally unhappy with you. I am going to the consumer forum for this.

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Eureka Forbes Customer Care's response Dear Sandeep,

Kindly share your registered contact number/customer ID here. I shall have my representative get in touch with you for further assistance.

Regards,
Priya

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Sandeep,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

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(This email was sent to eureka forbes support before 15th sept.)
Sales order number: [protected], customer code: [protected]

I would like to raise a request for the return of the product immediately. Trying to reach the sales person has been pain.

There are quite a few reasons for the unsatisfactory product:
A) product itself is not as per expectation.

B) excess amount charged is yet to be refunded. Card was swiped but then sales person approached saying because of gst, we cannot accept card payment. I provided him cheque with a commitment that the refund would be initiated in a weeks time. Now when i try to call him he says... 'main kya kar sakta hoon sir.. Maine email bhej diya hai'. I'm constantly pursuing him with for this.
(This was finally done on sept 19th after more than a month of making excess payment)

Before sales, its like customer is the boss, calling him every now and then to make the deal happen. After sales, sales person thinks they fooled the customer and happy to achieve their target and get their incentive.

C) at the time of sale, i was committed that the product would be installed in 3 days. It took more than 15 days for the product to arrive.
In between, when i confronted the sales person and asked him to cancel the order because of delay. He told that he will get the discount in cash for the money being spent on of bottled water for the period, the product is not installed.
Again a big lie.

I guess this eureka forbes company is no more the customer friendly company it used to be when it started water purified business. I'm surprised at their behavior now, comparing it with the behavior when eureka started this business and we were very few customers in our town for their blue color old model.

On 19th sept, i have already informed eureka team that the cheque payment has been stopped.
Some of the id that i received from eureka for my emails:
[protected]
[protected]
[protected]

-rohit

Dec 13, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Nov 08, 2017

Updated by rohitroshan I would expect to immediately refund the initial amount, take the product back and compensate for the mental pressure that I have been going through for the past couple of months, repetitively pursuing Eureka Team

Verified Support

Nov 09, 2017

Eureka Forbes Customer Care's response Dear Rohit,

Your concern along with your details have been shared with my team in Pune. Be assured they will surely get in touch with you as soon as possible to address the same.

Regards,
Anita

Nov 13, 2017

Updated by rohitroshan Hello Anita,

Its more than 2 working days(Thursday/Friday) and I havent received any call.

Additionally despite me clearly mentioning that the payment has been stopped, the cheque was presented to the Bank.

Let me see what is lowest benchmark Eureka Team can set in support.

Regards,
Rohit

Nov 13, 2017

Updated by rohitroshan A big joke.
No one contacted me at all and now I got a feedback survey for the so called 'resolution'.
Quite surprised at the audacity of Eureka Forbes team, no one contacts and still asks for survey.

Nov 15, 2017

Updated by rohitroshan Is someone reviewing consumer complaints ?

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R

Rini Bhaumik

from Hosur, Tamil Nadu

Nov 9, 2017

No service given within promises of 48 hours. It us.more than 36 hours now. Lame excuses. False commitment of callback that has never happened.
Company, call centre, service centre, technicians are not talking to each other and customers are de prices of basic services.
Awful excuse.

Reply

Eureka Forbes Customer Care's response, Nov 9, 2017

Verified Support

Dear Rini,

I do understand your concern. Please share your registered contact number/customer ID to help my team get in touch with you. Request your cooperation.

Regards,
Piyush

rohitroshan's [Complaint's author] reply, Nov 17, 2017

Hi Rini,
Eureka Forbes seems to be becoming sham company. I too have not received any response so far.
There are very few unsatisfactory customers who raise their complaint and we need to raise each complaint separately. you have responded to my complaint when reporting your issue, thus it does not show correct figures.
Could you please raise your complaint as a seperate thread? Everyone should know of the awful experience.
Thanks,

Eureka Forbes Customer Care's response, Nov 21, 2017

Verified Support

Dear Rini,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

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Address: Erode, Tamil Nadu, 638002

Website: www.eurekaforbes.com

Aug 2017 we bought eureka forbes vacuum cleaner with price 14796rs. They delivered invoice bill after one month but product number is wrong.. We contact through customer care and technician phone number who gave demo... But no response... Till today.. We want correct details of invoice bill... We called so many times no response from company side... Worst customer care..

Jan 8, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Eureka Forbes Customer Care's response Dear Amurtham,

Please send in your customer ID and registered contact number here. It will help me trace your issue and resolve the same at the earliest.

Regards,
Anita

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Amurtham,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

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Address: 600043

I bought the water purifier genious + on 20/11/2017. From xpert ro systems. Kk nagar. Chennai. With in 20 days of time it started leaking. The actual price of the unit is 23490.00rs. But they charged 24000.00. Today one person so called technician came n tried to rectify it. But in the evening again same problem exist. So really i have a doubt that are they trained technician from eureka forbes? In the market they have very bad name that service is not good. I thought it s competetors gimic to get the market. But it s true that the trchnicians are not at all trained and they are verymuch interested in selling the outside filter which is not from eurekaforbes.. So sad.. Hey eureka forbes, u will have bad time because of your technicians as well as ur bad quality product.

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Eureka Forbes Customer Care's response Dear Vani,

Your registered contact number or customer ID will help me in assisting you faster. Request you to share the same so that my team can get in touch with you.

Regards,
Anita

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Vani,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

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Address: Pune, Maharashtra, 440015

Hi,

Yesterday morning i have called to customer care for installation of aquagaurd and as per conversation with in 24 hours your executive will install the same. But from yesterday no one came in my house for installation. 8-10 times i have call to customer care and told them to sent some one for installation on urgent basis. But still no reply from your side.

I am really unhappy about your service.

Thanks,
Vijay pinjarkar
[protected].

Dec 14, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Eureka Forbes Customer Care's response Dear Vijay,

I have shared your installation request with my team in Pune. They will get in touch with you as soon as possible to do the needful.

Regards,
Priya

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Address: 600004

I bought a vacuum cleaner euroclean wd x2, in the first week of april-2017. Mr, kothandan is the sales person, he was nice to the customer till getting the cheque, after that to get him for the first demo it took me about a week.
When he brought the demo kit he said it will take 2 hrs for the entire demo, which he promissed to do upon purchase of the machine. After the machine was delivered to me he gave a training for 15 min and said he is in a hurry to attened the other customer. I lodged the complint to customer service on 16.8.2017,

Ms madhavi from customer care spoke to me and promissed to get mr kothandan for demo, he spoke to me after a week are so. But they were not serious about the compliant, they kept asking why did i lodged the compliant? Till date no news from them.
I want to know is this the commoitment you have towards the customer?
What is the role of the custer care?
Don"t you have tracking system to handle the customer compliants?
I have asked many times, you have not served the customer - you ask we serve - your tag line does'nt prove it. I am very sorry to say this. What is the problem?

I write this mail with lot of agony and frustration, i bought this machine against my husbands advise, he always complaints about eureka forbes, now it has come true.

I have dust allergy that is the reason for purchasing the euro clean, but i am not able to use it with out proper demo from april onwards.

This the 2 vaccum cleaner i am buying from eureka, already i have bought 3 water purifiers, nerver had a such bad experience.

With great pain i am writing to you, hope some thing is done. Pls do not ask ms. Madhavi or mr. Kothandan to talk to me again. I am fed up.

Dec 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Eureka Forbes Customer Care's response Dear Revathi,

I will need your registered contact number or customer ID to have my team look into this. Please share the same and I'll surely assist you.

Regards,
Piyush

Verified Support

Nov 21, 2017

Eureka Forbes Customer Care's response Dear Revathi,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

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Address: Belgaum, Karnataka, 590003

We have lodged complaints for routine amc check up of aquaguard water purifier on but technician came after 7 days, inspected n told that some parts to be replaced n hi is getting from office n come back on next day. But since last 15 days no body is attending complain n resolving the same we have to bring purified water jars from market for daily use.
Eureka people have no care of consumers. Service rating is zero. What standards they are following to serve
Customers is not available. They should be penalized for negligence in service as service is connected to health of families.

Jan 4, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Eureka Forbes Customer Care's response Dear Vijay,

To help me look into you concern, kindly send in your registered contact number or customer ID. My team will connect back at the earliest to address the same.

Regards,
Priya

Verified Support

Nov 23, 2017

Eureka Forbes Customer Care's response Dear Vijay,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

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Address: New Delhi, Delhi, 110089

Sir/madam
I am brought water purifier of you company it's not working properly since to brought it. Its outomatical stop working after every 25-30 day i am face very difficultie in this way so it's my request to you please solve my problem to replace it. Otherwise i will stopped you're payment and go to consumers court and file complaint.
So please take action as soon as possible
Regards
Sunny

Dec 9, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Eureka Forbes Customer Care's response Dear Sunny,

I will need your registered contact number or customer ID to look into the issue you're facing. Kindly share the same so that my team can connect with you soon.

Regards,
Anita

Nov 08, 2017

Updated by sahil sahil m [protected] it's a both registered and contact number please solve my problem as soon as possible.

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Address: 641014

Aquasure nano ro machine we applied for amc for 1 year within 10 days water does not comes and a service person changed the solinod valve and immediately within 1 hr again the same problem. Just a month ago they called us repeatedly to apply for amc once completed the procedure and payment process they are not bothering of the problems in my aquasure machine

Dec 25, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Eureka Forbes Customer Care's response Dear Mathiyalagan,

I will surely raise your request with my service team. Please share your registered contact number & customer ID here to help me do the needful.

Regards,
Priya

Verified Support

Nov 23, 2017

Eureka Forbes Customer Care's response Dear Mathiyalagan,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

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Address: 400608

Website: www.eurekaforbes.com

I has been more than a month chasing this pathetic company "#eurekaforbs" for fixing problems in so called best water purifier.

Your #servicerequest number [protected] has been allocated to technician mr. Amit vithal more ([protected]) it will be attended shortly-#eureka #forbes

#complaint registered on september 30, 2017 but so far not received a single call.

Everyday i m calling amot more but mostly switched off or a response that by evening/morning he will visit.

#fraud #company #eureka #forbes works only for getting service #contact and once they received money you are #trapped they will start avoiding you. Put their efforts to find new #murga

Dec 8, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Eureka Forbes Customer Care's response Dear Satendra,

I have asked my team in Thane to check the delay. They will get in touch with you at the earliest to do the needful.

Regards,
Priya

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Address: 500036

The customer code is [protected] - sunand. I am gave a complaint eurekha forbes on 26 october. The water purifier is dripping continuously. They came and told they need to replace a few parts and would come the next day to replace but they did not turn up. We again lodged another complaint on 3 nov to customer care whose communication skills were 0
With an arrogant voice. There was no response and the problem just got worse. The water would continuously drop causing a lot of water wastage. We then again contacted them today on 6 nov. They told they will send the call to higher officials and made me wait on the call for 10 minutes with no communication from the other end.

This is a very poor service that we are being offered. We request immediate call and service from the eurekha forbes people for compalint. If this continues we will have to look forward to alternatives.

Dec 9, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Eureka Forbes Customer Care's response Dear Sunand,

I've informed my service team in Hyderabad about your concern. They'll get in touch with you at the earliest to fix the issue in your product.

Regards,
Anita

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C

Colonel Srikant

from Bengaluru, Karnataka

May 26, 2025

No Service for Aquaguard Despite Multiple Complaints. I am Colonel Srikant, a veteran of the 1971 Indo Pak War and an Eureka Forbes loyal customer for over 40 years, residing in Wilson Garden, Bangalore South.
! am writing to intimate the Company about a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in servicing a critical household appliance is completely unacceptable and raises serious concerns about Eureka Forbes' present day commitment to customer satisfaction.
Details of the Complaint:
Registered Name & Contact: [SRIKANTH aka Colonel K S Srikant- [protected]]
Complaint ID(s): [ICM[protected]; CM[protected]; CM[protected]]
Date of First Complaint: [16/04/2025]
Local Service Partner Contacted: [Aishwarya Enterprises; Phone rings but no response every time]
Despite numerous follow-ups, by calling customer care, earmarked technician for service and WhatsApp/ emails, your team has failed to provide any meaningful resolution. I am once again requesting for an immediate intervention at your level, being Head of Customer Services, to ensure a technician calls back to confirm he is coming to attend to my already 40 day old complaint, at least within the next 24 hours. Since we have patiently waited for so long, hereafter, if my request is not fulfilled without further excuses, I will have no choice but to take legal action, including filing a formal grievance with the Consumer Forum and escalating the matter on social media to highlight this service failure publicly by Eureka Forbes Aquaguard division.
I would also suggest you blacklist Aishwarya Enterprises, your service partner here to provide service, for totally failing in their duty to attend to customer complaints for over 40 days, and send a dependable technician from some other service partner located in Bangalore South, instead.
I expect a prompt written confirmation of the immediate resolution timeline and the name of the assigned technician. I hope Eureka Forbes values its customers enough to act swiftly instead of forcing them into unnecessary disputes.
Awaiting your URGENT response, keeping in mind, as you put it everywhere, that pure drinking water is an absolutely essential daily need for every household.

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Address: Nashik, Maharashtra, 422011

I had purchased a aquaguard crystal plus from croma, vashi, navi mumbai on 16th october 2017 with 2 years additional warranty. I wanted to install it at my nashik residence. When eureka forbes technician akhilesh called me for installation at navi mumbai on 17th october 2017, i told him that i want to install it at nashik residence on 31st october 2017. He accepted that and asked me to send nashik address on his whatsapp account [protected]. I sent him nashik address immediately. After that i wrote an email to eureka forbes customer care on 29th october 2017. After that i made several calls and also written mails, however, till date no installation is done by eureka forbes.
This is cheating with customers. I had to spend daily rs. 200 on bottled water since 31st october 2017 in addition to frustration.

Dec 8, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Eureka Forbes Customer Care's response Dear Customer,

I will need your registered contact number or customer ID to trace your issue. Please share the same here and my team will get in touch with you for further assistance.

Regards,
Anita

Nov 10, 2017

Updated by Ulhasaher Third class company - Eureka Forbes. Not adhering to commitment given. No installation till date. I am not going to buy Eureka Forbes product in my life and advise others to think 100 times. I have not seen such a horrible company in the past. They only call but no action. Planning to scrap the newly purchased water purifier and buy HUL. Also planning to take legal action soon.

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U

Ulhasaher

from Pune, Maharashtra

Nov 8, 2017

Following request numbers were shared with me.

[protected] on 17th October 2017

[protected] on 1st November 2017

[protected] on 2nd November 2017

My contact number [protected]

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Eureka Forbes Customer Care's response, Nov 8, 2017

Verified Support

Dear Customer,

Your details have been shared with my team in Nashik. They will surely get in touch with you as soon as possible to address your concern.

Regards,
Anita

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Address: Kolkata, West Bengal, 700032

Website: www.eurekaforbes.com

We have purchased an item of vaccuum cleaner from eureka forbes through amazon on october, 2017. Before buying the cleaner, almost everyday person from eureka forbes called us for demo on regular basis. After purchasing the time, they are not refusing to install the product and has declined to give any demo of the product. It is almost 1 month over we are unable to use the product due to the company. I have not found this type of cheap company anywhere. We have purchased lots of items from amazon and flipkart but never found this type of cheap company till now. They should be blacklisted immediately to sell any product in india.

Jan 3, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

Eureka Forbes Customer Care's response Dear Customer,

Request you to share your registered contact number/customer ID here. I'll have my team get in touch with you at the earliest to fix an appointment for the demo.

Regards,
Anita

Verified Support

Nov 23, 2017

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Jul 08, 2018

Updated by Pdsaha No action has been taken by Eureka Forbes and hwre I observed it is mentioned as reaolved. How - I don't know. No action has been taken by Eureka Forbes.

Jul 08, 2018

Updated by Pdsaha After sending several time the address details and contact number through email nobody contact to us.

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They have wrongly informed me about this AMC. They told that within one year you will get a full replacement of carbon and candles after I have spent 1360 rupees as amc. They replaced full carbon and candle. They told within 1 year, it will be replaced freely if you give this AMC. After 1 year, they again charged with 1360 once again and renewed the AMC.

Jan 2, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

Eureka Forbes Customer Care's response Dear Satyanarayan,

It will help me review your concern, if you'll share your registered contact number/ customer ID. I'll have my team look into it at the earliest.

Regards,
Anita

Verified Support

Nov 23, 2017

Eureka Forbes Customer Care's response Dear Satyanarayan,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

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A

Arindam Maity

from Rajmahal, West Bengal

Nov 6, 2017

I purchase a Dr. Aquaguard water purifier product of Rs.18890 with EMI facilities through Axis Bank but they deducted double amount and my EMI started with double from this month. But they did not return my money. And the interesting thing their have no such department who can solved this.I thing they can't return my money.

Reply

Eureka Forbes Customer Care's response, Nov 6, 2017

Verified Support

Dear Arindam,

Your registered contact number/customer ID will help me assist you further. Please share the same so that my team can get in touch with you.

Regards,
Anita

Eureka Forbes Customer Care's response, Nov 23, 2017

Verified Support

Dear Arindam,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

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