Eureka Forbes Complaints & Reviews

I had purchased a doctor aquaguard magna hd ro+uv on 18/10/2016 and the same is under warranty. As per the instruction of company's representative water purifier is connected to portable municipal water connection and is used for domestic purpose with a family size of two adults and two kids. Immediately after installation complaint was raised about excessive drainage. Representative visited but no solution was found and problem is persisting....

I have purchased 'dr. Aquaguard compact' and at time of purchase i was inform about 2 free service in year. Till date i did not get any free service.

When i inquired about this matter their service manager gave number of excuses like i do not have your data, you have denied for free service (Which is not true. Why customer denied for any free service) etc.

I have register complain on www.eurekaforbes.com as well...

We are supposed to have free servicing, since we had already paid for the m. C.
But, the servicing hasnt been done yet.
The actual problem is that, the filter is most probably blocked, maybe, i dont know.
But, we are definitely having problem in collecting the water. Somehow, the water comes for once in an entire day (Not everyday either though) and then, stops.
Please, dont ignore this message, or else we will...

Yesterday i requested for a service for my aquaguard nano ro water purifier, i have clearly mentioned that i have one service due and complained against it as i haven't received the service for the past 6 six months even though i have called the local service personnel several times. But, today when i got the call from the concerned person saying that the service which was due for the past 6 six months is not valid and it's not his problem...

On 3 sep 2017, at 3:14 p. M., shahebaz panhalkar wrote:
Stop giving me these standard reply and get me some conclusion

Sent from bluemail
On 3 sep 2017, at 2:52 p. M., "[protected]@eurekaforbes.com" wrote:
Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a reminder; your request number is [protected].br...

Der eureka forbes,
I need to change cartridge for aquasure xtra 16 lit water filter. I made support request online 3 times (Request no [protected], [protected], [protected]).
I hv also mail for service escalation on 16 august 2017. Every time i got reply that "we wil contact you within 24-48 hours"
But still got no response.
Even i have called the tollfree number several times. But receiver only good promise. Not...

This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄

Paid for product on 17 Jun, 2017
Installation date 7th July 2017
First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation)

Second request :- [protected]...

As per the amc i have taken from the eureka forbes ranchi that he will provide three free service with three times replacement of candle and carbon, but the service provider has provide me only two time replacement of carbon and candle and four times free service, hence my third carbon and candle not been replaced.
Kindly do the justice and guide me.
Thanks
Regards
Sanjit kumar
Ranchi...

Last 23rd of june i was purchase ec i clean vacuum cleaner from madurai district tamilnadu. I was used just one week after one week i faced heating complaint from the machine. I just used only 10 minute but machine heating abnormally, the connecting hose was meted in 4 times. So i filed the complaint to the respective toll free number but no body contact me. I file the complaint in 2 time and continuously i contact madurai sales manager and...

Sir,
I am purchasing dr. Aquaguard classic + water purifier uv machine from last 20days but your service executive and plumber mis-guiding me for installation of water purifier. I am contacting your service executive and plumber for 5 times and he gives me date, time but installation of machine is not done.
So i request to your company please appoint honesty, time punctual person as a service executive. I am not purchasing...

The amc services of eureka forbes are a big disappointment, which does not come as a surprise. But now, they've even started cheating customers by lying to them just to get a renewal.

I took a 2 year amc from eureka forbes (Period from 19-aug-2016 to 18-aug-2018) for which i paid rs. 4455/-. The services committed are never delivered. This was the same experience when i took an amc in 2015.in order to appease me for the next...

Please refer to Customer Code no. [protected]. I had requested for return and refund of the product Aquaguard Magna HD UV since it was found difficult to install here. While the product has been picked up by you promptly, I am yet to get any updates on the refund. Could you please me know when I would get back my refund?

Aquaguard service used to be quite good even some years back. I don't know why it is so erratic now. Every...

Please note it has been 10 days that i ve registered a complaint for my ro for water leakage.
Firstly i never get any sms alert for the complaint number as promised by the agent.
Secondly the service is so pathetic, unreliable, hopeless, and sub standard. The technician called today at 3pm that he would be visiting me by 4pm but yet no sign of him, it is 6 20 pm now. During these last hours i have been constantly calling him...

Water not coming from aquaguard ro. Which is under amc. Earlier also represenive came but whatever he has done, within two weeks the problem apear, i myself in rajasthan state but the aquaguard is in odisha. Please do needful do that time and again i shouldnot lodge complain. My address vill_ uttarkul, po_ uttarkul hat via_ pritipur, dist_ jajpur. Odisha india pin_755013 mob no_[protected]...

Aquaguard classic + ordered on 11 aug 2017 to abhijeet delivered on 17 aug 2017 is defective confirmed by 2 technicians, has been repeatedly requested to b replaced but no response has been given
Customer code [protected].
Completely disappointed by the services. Thre has been atleast 25 calls from company reprentatives every time asking for the details of problem and evert time the same reply that the complaint will be forwarded...

I purchased above product from shiv light house & brothers, mathura (Up) on 01 sep 2017. The water purifier was fitted at my residence on the same day. However, it is leaking from somewhere inside. The service personnel from service center attended to it on 02 sep 2017 but it is still leaking.
The ser number of product is [protected]. Once the storage tank is full, the supply is not getting cut. As a result water keeps on dripping....

I am using aquaguard magna uv, customer code [protected] and signed amc contract in may '2016. Last month 19th aug '2017, my aquaguard machine stopped working, the water stopped filling in. We raised a complaint, technician came from wakad division and was unable to resolve the issue. Since then, we have made multiple follow ups but no technician from eureka forbes came to resolve the issue. The machine has been non operational for over 2...

Call logged for leaky pump in aqua guard enhance on 9th aug, service technician visited with a faulty spare part and left without fixing. Following up with the call center did not do any progress. All they say is someone will contact with 24hrs and fix
Service escalation complaint sent couple of times on their website no one from the company bothered to call or respond
Sent email to customer care.. No reply
Sent an email...

Please note that i had booked a aquasure aquaflow vide order no. [protected] and full payment was made against the product on 11.08.2017 and was estimated to be delivered on 15.08.17. But till date the product was not received and no assurance is being given from your company. How long should i wait and if a proper assurance is not given i will proceed legally.

Regards
Samrat guhathakurta
Mob-[protected]...

I have purchased wet and dry machine of 14000/rs. After one year the provided attacmets were out o[censored]se and one of adptor damaged hence requested so many times but auranabad office does not support to provide spare of said machine. Even the aurangabad office dont have the spare part codes also. There are only false comitment from eureka forbes to sale the products but not providing services for their products...