Eureka Forbes Complaints & Reviews

This is one of the firm with worst service. The call center people are expert in making fool of people. I bought an xforce vacuum cleaner through amazon a month back, which is getting frequently heated up & which stops working after some time o[censored]se. I have raised compliant 4 times at the call center & but i haven't even received a call back even after 4 chase-up calls. They even provided me with escalation number [protected] stating that the engineer will visit within the same day & they have done major escalation etc, but the situation remains same. These guys just sell & forget about customer services.

Hi concerned team,
Customer id: [protected]
With reference to complaint registered under contact no [protected], manohar ms.
We have a purifier dr. Aquaguard (Magna+hd+ro+uv) purchased approximately at 1.5 years ago which stopped working on 2nd oct 2017. Complaint was registered on 4th oct 2017 by calling the customer care.
We have faced a lot concerns and stress due following reasons:
1. A month long duration for fixing the issue (Issue fixed on: 2nd nov 2017 07.30 pm ist).
2. No update on the delay in tat, absolute no communication from eureka forbes. Everytime when a call was made to eureka forbes asking for an approximate tat for resolution. We were told that a call back shall be arranged; but no call or no mode of communication from eureka forbes.
3. Mental stress caused for a month in following up with eureka forbes and wrong promises made about arranging for call back.
4. Our family has been at risk in terms of health issues.
5. Issues faced due to stress gone through in arranging for purified water.
6. Disgusting behavior and attitude shown by your franchise head mr raghavendra; please shut this agency down; hand over the agency to somebody better or cancel the franchise.
Above all; why didn't i receive any update from eureka forbes giving us a status update or informing us about the tat or delay. For all the above reasons; im not paying a peny to eureka forbes.
Technician has done his job; i’m thoroughly unhappy and frustrated about the customer service experience with eureka forbes.

Would never look back to eureka forbes. You guys are just looting your customer. Wake up! There are loads to competitors in the market, its not about the money; its about your customer's feedback.

We have made a hugh mistake by opting for eureka forbes.

A very unhappy customer
Manohar and keerthi.

Invoice cum receipt details:

Receipt no:[protected] date:13/11/2015
Validity date -13/11/201 - 12/11/2017
Product name - a9 nova (Water purifier)
Customer service division - mr. Jaya kumar

Complaint:

The service provided by eureka forbes is very illicit, even after paying the amc (Annual maintenance contract), only a single time service has been done. That too the service in the amc is even more worser because the technician who came for the service was unskilled and doesnt know anything about it and made the device to get malfunction.
Later, they have called for a second service, but nobody turned. But after a couple of days i have recieved a message that the service has been done. Very shameful for this act.
Ten days back they called and asked for confirmation about the product name. At that time i have informed about the previous happenings and there is no proper solution provided for the same.
I have opted for an amc for better maintenance but it is no use of paying the amount of rs.3100/-. And now they have been calling to renew the annual maintenance contract without doing the proper maintenance in the first amc.
It is highly useless on availing your amc and been defrauded of your scheme.

Dear sir
I have purchased a aguagard (Dr. Ag magna hd ro, s. No. [protected]) water purifier on 05/10/2016 in hyderabad. At the time of purchase, the agent (Name: mr. Venu, phone no. [protected]) did not submit the gifts, cover for purifier and a wrist watch (These two are the official gifts that should be accompanied with the water purifier) by saying that the gifts are out of stock. He promised me to submit those gifts whenever the stock resumes. Later, i spoke to the agent so many times for getting the offered gifts. After some days, the agent has kept the contact number switched off. Till now, i have not received above said gifts.
I lodged a complaint with call center representative (Name: bindu) on 24.09.2017. She told me that the complaint would resolved with in two working days. Till now, the complaint is not resolved.
I am claiming the materials that i should had been provided at the time of purchase. The address where the water purifier was installed is
V. Suresh
H. No. 25-36-4/4v, ii nd floor, pvl residency,
Road no.5, mallikharjuna nagar,
Beeramguda, ramachandrapuram,
Hyderabad, telangana (State)
Pin code: 502032
Now this is the time to renewal amc for the purchased water filter. I am ready for the renewal of amc, if the complaint is resolved.

Please do the needful,
Regards,
V. Suresh,
Mobile no. [protected]

Dear sir
I had purchased a green ro aqua guard on 04/11/2016 and gifted to my elder sister. But after installation facing problem several times. Service people came and the process going on. But problem remain same. Service people advice us to install iron filter and change all the four filter. And they claim another 6k to 7k. As the machine is in warranty period, why we invest another 7k in newly purchased machine. After that i personally talk with the sales guy, and they assure us to solve the problem or change the machine. As the warranty period is very close to end, now they ignore us. And they forced us to do amc, and after amc they change the all four filter. Already they stopped the working of one filter. This is absolute harassment from your side. I never expect from eureka forbes. New machine not completed one year, facing problem, and harassment from service people. All bill and docs attached here. Please do the needful and give justice. For your information. Last service request number: [protected]. And dealing with technician mr nobotosh sarkar ([protected]). Efl service in-charge mr himadri mob ([protected], [protected])

Thanks and regards

Saikat choudhury buyer/user details
Siliguri mrs prome roy
[protected]. Jalpaiguri, mob :[protected]

My aquaguard reviva ro+uv machine stopped working, so i had requested for service and a technician has visited. He told me that a water booster pump need to be installed and charged me 3500 total (300 approx for water booster+ 450 approx for paid service). That booster pump stopped working after few days, so i called technician, but he told me to raise new request.

There after i raised complaint, but no one visited. I called customer support again and again, and they kept on taking my follow up requests. Now its been 1 month, no technician has visited.

I have been purchasing drinking water from shops, despite having my own aquaguard.

Further later i called site incharge (Mr mahesh) and area manager (Mr praveen), but i guess they don't pick calls. I guess eureka forbes has taken them as special employees.

Complaint no - [protected] (19 sep)
Follow up - [protected] (20 sep)
Again raised complaint - [protected] (23 sep)
Follow up - [protected] (24 sep)
Again raised complaint - [protected] (30 oct)

Regards,
Amanpreet singh
M - [protected]

I have an ro purifier from eureka forbes that is not functioning since 18 days. With a valid amc contract, even after repeated complaints and follow-up, they don't seem to fix the problem or are delaying it. Complaint# numbers: [protected], [protected], opened, re-opened and followed up with no help. This is a perennial exercise with them every year (Please refer to # 84320082 on consumercomplaints.in) why get into contract if they cannot honour the slas?
Regards,
Karthik

Dear Eureka Forbes Team,

1. On 22nd October early in the morning I have requested a service for my aqua guard nano ro. But, you guys never attended that and didn't even care about it.
2. When i raised the issue on your website (dated 23rd october). Your executives didn't bother to contact or at least haven't tried to resolve it
3. When i raised the issue on this portal (dated 24th october). Your executive "THE NOBLE SOUL Ms. ANITA JI" replied me saying the issue has been resolved.
4. When i tried to escalate the issue again on this portal as nothing of sorts what your executive claimed happened.Again Your executive "THE NOBLE SOUL Ms. ANITA JI" came up with a very good story this time saying my phone is not reachable.
5. When i replied her on the very same day regarding the issue, there was no response.
This is my FIFTH COMPLAINT on this portal for the same concern along with this i have raised the same concern on your portal for two times and i have mailed the same concern for two times to the customer care.Don't how many times i have to complain again for your silly mistakes. Instead of having a tag as 'FRIEND FOR LIFE' use the line 'HARASSMENT AND TORTURE FOR LIFE'. Even after providing all the details your executives are coming up with excuses and wrong conclusions without even contacting the customer. When my phone is working perfectly for all my friends and colleagues, why there is a problem only for eureka forbes? You guys are not only wasting my time but, also my money.I would like to know whether you guys wanted to attend the concern or not. If it is a NO then clearly say it here so that i can go to next level by moving to consumer court.

Service Request Number- [protected]
My Mobile Number- 986****994

Regards,
Frustrated and Irritated Customer since FIVE YEARS
Vamsi S

Helo eureka forbes.. We are loyal customer of yours since last 15 yrs but now last yr oct 2016 we bought aquagard classic plus and our ordeal started.. Worst service ever received from forbes.. Product started giving complaints within 2 months.. Repeated calling customer care and emails nothing worked out and no one bothered to attend our complaint.. Later after many request to person who is area manager of eureka managed his mecanic to send and solve problem.. Thn in march first free service given and whn in oct 2017 they have suddenly sent person without prior notice for second free service but that person was pressurising us to make contract.. When we said we will think about this he was rude and went away without servicing.. Very pathetic eureka

From july 2017 your guys are not attending my complaint & just sending the message that they will reach @ you shortly but they have not interested.
And afterwards they sending message for a. M. C. Which i will not do because my complaint is before warranty period which they are waiting for to ended.
Still my machine is not in use.
Is this the your company policy.

I had purchased an aquaguard genius a year back... And no one turned up for installation despite repeated calls to customer care. I finally got frustrated and fired the dealer from where i purchase the product and told them that i will throw the aquaguard back to him for selling a product that has rotten customer service. The dealer arranged for someone from his side to install the product for me.
Recently after 12 months a person...

I paid 5000approx for amc cover... My aquaguard genius was working properly before servicing.. But when the techinicians came... They brought rusted and used replacements with new packing... When enquired about that they didn't had satisfactory answer... And after some replacements my aquaguard stop working... This is what amc cover is all about... I sent a series of mails on customercare. Eurakaforbes... But after 48hrs gmail sent a notification that the mails can't be sent...

I have purchase the vacuum cleaner from mr. Rahul rahangdale (Nagpur, maharashtra) who came at my home for door to door marketing. He promised me if i made the payment online then provogue watch will be gifted free. So i have made the payment online and i received the progue watch too. But as this watch is not working, i called mr. Rahul.

He told me that i will replace the watch from my office and i will receive the new watch within 15 days. Now it almost 1 and 1/2 months he has collected the watch. And now he and his boss mr. Sanjay kohli did not reponding on phone and even not replying my emails.
Even they have mark cc to some deepak bhavsar (Deepak. [protected]@eurekaforbes.com). He is also not replying to my mails.

Below is details information
Customer name - sachin zarkariya.

Order no[protected].

Product ec i clean vacuum cleaner

Css - rahul rahangdale.

Emp code 9080079

Crc 1925-590

This is the worst company i have ever come across.in 2013 i had purchased a door bell video camera from eureka forbes which stopped working after 10 months o[censored]se and which was under two years of warranty.. I had registered complaints a lot of time. So once an engineer visited my place and said that the camera was faulty and it cannot be replaced since no spare parts of the camera is available with the company.. Thereafter there was no engineer visiting my place to check n rectify the issue.. As per the company law, it is mandatory for all company to maintain spare parts of its products for a minimum of 8 years or else provide a free replacement.. Irrespective of regular complaints no action has been taken.. Recently i had registered a complaint again on 23rd of this month, the service person over the phone says sorry we cannot help as your product is out of warranty and since u haven't registered any complaints with us we won't be able to help u.. This is such a looser company trust me.. Nvr ever buy products from this company... After sales service is the wort one i have ever come across.. They just know how to harass their customers..

We have purchased Aquagurad RO/UV from Croma stores, Kondapur, Hyderabad in March, 2016. While purchasing it has been told that 1 year free service ( 3 times). But there was no response from Aquaguard. Then when we called up all our details were entered wrong in database. So, only one free service was done instead actual 3.

Later we paid AMC for two years ( Two services per year ) in March, 2017 but that too is not registered in Aquaguard database. I have been calling them up for past one month and already given complaint for regular AMC service. There is no response from them.

We have already registered a complaint ( No. [protected]). Whenever we call to Eureka customer care they will be saying within hours the technician will come. But there is no response from them no technician visited any time. Dont know where to raise this complaint.

Really frustrated with Eureka Forbes service. I request to someone address this and escalate. Really pathetic service request dont buy Eureka forbes products.

I have purchased aqua gaurd geneus machine from vijay sales, vadodara on 19/09/2017. Immediately after our purchased (3-4 days), water starts leaking from the aqua gaurd. We immediately register the complain (Complain no [protected]) for the issue. The company's service engineer has visited my home and observed that there is a fault in censor of the machine. I told him to replace the machine, i can take such a faulty machine. He told us that we will replace the machine after few days, but nothing has happened. After few days, i have contacted mr. Sanjay, the representative of vadodara office, for replacement. He told me that after few days, the machine will be replaced. Now, mr. Sanjay even not bother to pick my call and the machine not replaced yet. I have purchased the machine with my hard earn money from such an esteem organization for better solution and service. Such type of service is not expected from such an esteem organization. Please help me out for justice.

Dear sir/madam
I hare the good name of your company so i brought water purifier but i am very disappointed because it not working properly since from buy it. It was stop working outomatical after every 20 days. It had been repaired approx 20time with in 9month. So it's my request to you please solve my problem to replace it.
If you are really a good firm
Regarding
Sahil
Email.. [protected]@gmail.com

Dear team
I bought vacuum cleaner on 2 oct but same not work up to the mark so i have submitted a return request on16oct for rerun of product and also after that called customer care so many times but all your representatives not provided a valid answer and solution
Should i go for consumer court for sue against you

Regards
Lalit rana
[protected]

I have purchased two years amc and amc no. Is[protected] which will be over on 26th oct 2017. This amc is two years contract with company and they used to provide 2 free service/year and one time filter, membrane replacement/year. But i have not received any free service from them from last two year and it have been two year now we are using same filter and membrane which were replaced at the time of purchasing amc i. E. At two years before. After that this company service people have neither visited nor enquired about free service. So we are quite unhappy with there support and

I have registered complain in call center and they are also not responding for us. I have raised two complain and both are having open status as of today.
Complain no. [protected] - 24th oct 2017 while[protected]st oct 2017. But they have not provided any solution for these complain. That's why i want you to take strict action against these service people. Please try to solve my issue asap.

On sunday early in the morning i have requested a service for my water purifier, to which the customer care team has promptly responded and sent a message on the same day at 10.30 am regarding the same (With service guy details). Though i have complained against the service guy last month for his unprofessional and lazy behavior, i thought this time he will do the assigned job correctly. But, even after repeated calls i couldn’t contact him and i got a call from him after fours of getting the message from the team. He said he won’t be able to make it to my place till 4.30 pm as he was busy at another customer’s place but didn’t turn up on that day. So, i have raised the issue with the customer care against him once again and i have clearly mentioned for the second time that send any other guy but not him because of the experience with him. Even after escalating this for two times that too on their portal, yesterday i got the message from the customer care that the very same person on whom i complained against is gonna attend the concern. What i really don't get here is, does the customer care guys really read the concern raised by the customer or is it the robots that reply automatically. I would like to know is it me or their people lacking communication so that i can be more clear for them to understand if i raise any issue in the future.
Anyway i hope my concern will be addressed and resolved by another skilled technician as soon as possible without any further delays and miscommunication.

Details:
Water purifier: aqua guard nano ro
Service request number – [protected]
Technician name – rajender
Mobile - [protected]