Eureka Forbes Complaints & Reviews

I have taken 2 years amc contract for water purifier reviva with your company. But the service is very poor. But i get messages that service is completed. Here is the deatails below.

Mandatory service [protected] of your aquaguard gwpdreviv00000 has been completed by technician mr. Zameer pasha - eureka forbes this message came to me on 12 oct 2017 at 15.04 pm.

Your service request number [protected] has been allocated to technician mr. Zameer pasha ([protected]) it will be attended shortly-eureka forbes. This message came to me at 15.54 pm on 12 oct 2017.

But no zameer pasha or any other person came to our house till today. Its disgusting on part of eureka forbes cheating the customer by doing like this. We have taken 2 year amc contract and we dont get service from you properly. Please look into this and take up this issue at with your company managers. The service which you are giving is not up to the satisfaction.
Please look into this issue.

Eureka forbes - friends for life.. Please guys this is the biggest farce. This company is the most pathetic in terms of product & after sale service. Last sunday i. E. 8th oct i contacted their call center to book a demo appointment. Since it was a sale for them their sales person mr raghupathi immediately rushed to my place and gleefully ended up selling me the dr aquaguard classic plus water purifier. After the sale 2 days later i received the purifier, but for the next 3 days there was no person to come and install the device. After incessant follow ups via phone/email etc they finally managed to send someone named shankar who came for installation on friday (13th oct). After he came home and tried to install the device he found that it was defective. So for their # product again i was told to raise a return request on their website. Initially i was not able to raise the return request thanks to their super website which does not even allow me to enter my customer number/order number etc. With lot of difficulty i somehow managed to raise the request. Again on contacting the call center, the lady there mentioned that the first guy who came for installation was a plumber the real technical guy will be visiting my house on saturday (14th oct). On 14th the 2nd (So called super technical guy) came home and certified the device as defective.. Wow what a find??? After that yesterday was sunday and the company is so tired of cheating its customers that the employees need rest right?? Even today after following up with the call center the story still rests at different people calling me and asking me " saaar order number dena... Saaar return request number dena saaar mere mail address kooo mail karna (Hyderabadi hindi)". Its been 8 days since this fraudulent company devoured my money and i am yet to receive my water purifier. I also can share the list of actual culprits who handled this case so shoddily:
Mr karunakar (The arrogant sales head) - does not have the basic manners to speak to customers. Expects me as a customer to do his work - "saar mail karo, saar msg karo, saar aapke wasthe hi toh main saturday ko bhi kaam karta (Again hyderabadi hindi)..
Mr so many unknown useless staff.. (Not even worth mentioning)
I took 15 - 20 mins of my valuable time to write this message but the world needs to know that in 2017 this is the kind of pathetic service provided by "your friends for life company"
If there is even 1% regard for customer satisfaction dear eureka forbes i need the purifier installed asap and a reply on my length message.

Regards
Satish vijayamani

Hi team,

My name is sagar dubey and my customer code is : [protected] i have bought dr aquagard classic plus and since then i am facing a lot of problems well from ware should i start of let's start from problem 1

1:- wrong information by sales executive mr aalam he told me that this model also comes with a booster pump but the reality is it doesn't you guys have another model and now after i am feeling cheated as my requirement was for a booster pump model

2 :- delay in refund by mr aalam i gave him an advance of rs 1000 but later on he told me about the online offer so i booked the machine online and paid for the same but mr aalam committed to return my advance within next 24 hrs and as normal with eureka fobes employees he didn't and after calling him several times and waiting for 5-6 day i finally got my refund i mean what kind of company is this where the customer has to follow up for each and every thing

3:- no resolution of complaints this is by far the worst experience of my life i have made complain several times to eureka fobes executive, installation executive and even to your customer support and got no response from anyone so far my service request no. Is [protected] and [protected]. I was given an sla of 2 working days and after the sla crossed i got a call from faizan and he told me that just now he got my complaint and i should go and get a photo state of my bill and then call him and after that he will visit now you guys tell me should i stop all my work and go to my home and get the bill photo copy is this the only work left in my life why was this not communicated to me when i logged the complain

Well there are so many issues in just 10 days of purchasing your product and i can't take this # any more so i request you guys to kindly help in refund

Regards

Sagar dubey

[protected]

Madam/dear sir,
I have purchased aquasure crystal plus uv+ water purifier on 13th october 2017 & also placed request for installation on same day. The executive of eureka forbs have assured me for installation within 2 days but installation was not done, i have frequently called to customer service, they have provided me the mobile no. Of mr. Sadanand pande (Service incharge for aurangabad maharashtra) i have called him but mr. Pande wasn't responded me properly, he told we couldn't do anything, you have purchased machine from paytm then you should lodge complaints to paytm he also told me that if we made installation we are not liable for any warranty or guarantee. Mr. Pande is very rude & not liable work in prestigious institute like eureka forbs. I will make complaint against him in consumer forum. If your service isn't good in initial stage then how can you provide best service in future. It is requested to you & your competent authorities to make suitable action against mr. Sadanand pande, his mobile no is [protected].

My installation request no is. [protected] & machine serial no. Is [protected].

Regards,
Sandeep imde,
Mo. [protected]

Eureka forbes is cheating people on changing of aquaguard water purifier candles.

I too bought the aquagaurd eureka forbes water purifier a couple of years back and currently the water is coming slowly. They are charging with 4750 rupees for change of candles with one year of warranty and also the technicians behavior not at all good. One of technician visit my home and said i need to replace all the candles and he beaten those existing candles very badly we have to replace, there is no other option because its liking now.

It is submitted that i purchased eureka forbes ro on 13 october 17 from airforce canteen, racecourse, new delhi. Representative of the company confirmed me that the ro will be installed on priority. However till today ie 17 october 17 my ro has notbeen installed. On 16 october 17 i spoke to customer care eurekaforbes and i was again confirmed that the ro will be installed today itself ie on 16 october17. I specifically informed both of them that i have small kids they are falling ill because o[censored]npure water.. And requested to install the ro on priority still no action taken at company's end.
Its really surprising that companies with such big name are not able to provide customer satisfaction.. If this is the state at the time of installation then one can understand the response for maintenance or servicing

My ro reviva is in the name of debabrata mukhopadhyay. Registered mobile nmbr [protected]. Address "geetobitan apartment", flat no. 201, 2nd floor, 52 jugipara road, near dakshinpara more, baguiati, dumdum, kolkata 700028.

I have done renewal of amc of our ro reviva on 22nd sep'17. From that day water tank sencer is not working. Water tank is overflowing continuously. I have informed my service person immediately. He came, observed and told that, sencer is not working, he will replace the sencer immediately. But 25 days over and no action is taken by him. I have made several reminders to him, because, filtered water overflowing continuously and it's a huge loss, but till now i have not got any replacement of damaged parts.

Kindly take action against the service person and solve my problem urgently.

Waiting for your stretched hand cooperation. Thanks.

Debabrata mukhopadhyay

Dear sir/madam,
Regretfully say you that i have purchase a aquaguard geneus 7 ltr ro + uv +uf water on 04.05.2017, invoice no tax invoice # f0ysf[protected], order id: od[protected], order date:[protected]
Invoice date:[protected]
This water purifier is not proper working from 17th sep 2017. According this i have call several time to your customer care no. ([protected]), but only assuring given from your customer support, not to attending for service engineer till now.
Service request details given below to you.

1. First service request no. [protected] dt. 17.09.2017 (By koyeli mukherjee[protected]
2. 2nd service request no. [protected] dt. 13.10.2017 (By bewauty[protected]
3. 3rd time (Shuvankar dutta[protected] dt. 15.10.2017
4. 4rth time (Amrapali) 16.10.2017 at 12.00 pm
5. 5th time (Konkana majumder) 16.10.2017 at 4.00 pm

Now you please confirm when this purifier problem will be resolve?

Awaiting your prompt reply.

Thanks
Snehasish roy
Mo. [protected]
H/o sri mohan kaushik
Near shiv mandir, defence colony
Near public bazar, baluda road
Sohna - 122103
Dist - gurgaon
Haryana

I have purchased water purifier on 08/06/2017 with in 3 month we are facing problem in water purity.

There is some smell kind of chemical in water. So i have register a complain at their call center.

After two days their service executive came. After checkup he said, sir wrong product has been sold to you.

Because your water is pure so that water purifier is not working. I said it is ro.

As per him, there is some problem in tds control machine. And you have to pay for it.

I just want to know if there was manufacture defect in machine. Then why should i pay. And this is in warranty.

But till now i have no response from eurekaforbes and his team.

I am using the above product last 6 years and last week, friday 14th oct. '17 i have placed a service request with aquaguard customer cell and one babu[protected] had contacted me and attended this service. By changing all the 4 filters assuring there will be 4 free service in future and totally charged rs.4, 950 (4, 650 + 350). After the service the project shows leakage and when contacted on saturday and sunday, this guy didn't turn up.

Please help.

I have purchased aqua guard superb (Rs-20, 000) before two months. Now the purifier is not working. I have raised a complaint on 16/09/17. Nobody is willing to correct it. I have raised complaints several times again through the customer service helpline number. Today is 15/09/17. Ie. One month is over. My purifier problem is not resolved yet. I m regretting now for choosing aqua guard. I m living without ro water now. Now i am begging for water to my nearby flat. I am purchasing mineral water now because it's embarrassing to ask water to my neighbour everyday. A bad thumps down to aqua guard and it's service team. My money is wasted.

Awful service i've received from aqua guard.
This is with ref to my complaint ref [protected].

I raised my complaint on 10th oct 2017.
I was assured that your rep will visit in 2 working days.
A rep came on friday afternoon 13th oct 2017. He checked the devices and assured that he'll come back in evening to fix it.
He didn't turn up for the entire day. I then had to follow up on saturday by calling your customer care number and the advisor assured me that he'll arrange someone to visit by eod. No one came.
I then called up the cc again in the evening, i again got an assurance that it'll be dealt on high priority. He said that someone will visit same day or max by afternoon 12:30 in sunday. He also gave me a contact number of area manager amit salvi. I tried his number 4-5 times, all the time the number was busy and no call back. On sunday i tried to call him twice there was no answer.
As usual no one came, i waited till 1:30. I then called up the again at 1:30 pm on sunday, again as usual the advisor assured that a technician will come.
I must say the guys are very good in giving us hope but it's disheartening when the assurance is not fulfilled.
When i asked to raise an official complaint he transferred my call to a supervisor virendra jaiswal. This is the only guy who showed some interest and willingness to help. But unfortunately nothing was under his control.
He tried to reach mr amit salvi keeping me in conference, even his call remained unanswered.
I then requested to raise an official complaint and to my surprise there was no other complaints procedure which they follow.
I could only manage to get the website url to raise the complaint.

I had to waste the entire saturday and sunday sitting and waiting for a technician at home.
Not to mention we have to consume unfiltered water for past 5 days. Who's responsible?

Respected sir/madam

My self awadhesh chandra (A/c the oriental insurance co. Ltd.), i purchased aqua guard near about 2 year and every year properly changes the refill and pay the charges for a. M. C..

Your service vender told me that 3 to 4 servicing was free but till date only one visit after changing the filters and mess received that servicing done.

Kindly take the action its very serious matter, you are playing with our health.
Contact no. [protected].
How person close the serving file without coming home thinks that we are not going to see the sms and they are safe. I think this is very serious matter, i saw the message most of the peoples not check and ignore it. Kindly take some action immediately.

I, ronak kumat bought aquaguard magna latest version from eureka forbes 28aug2017 for inr 18, 390. The next day when technician came for installation, he said that the filter is damaged and i need to call the customer care to replace the filter.

I was very annoyed to see a new product damaged, i filed a complaint (Complaint number [protected]) and i asked to replace the product or give my money back. They said they will send the engineer to see.
The engineer changed the filter and the product worked for 1 day. The second day i saw the call button beeping, again i had to call the customer care, this time i insisted them to replace my product at any cost as all my money got wasted in this damaged product. However instaed of doing this, they again send some technician and changed something, did the reinstallation and resolved the issue.

Now again after 15 days the aquaguard is vibrating with some weird noise, the customer care is not replacing the product and not refunding my money. The taste of water is like a tap water only.

This is frustrating and ridiculous as in a 1.5 month of time i am facing lot of problems, they are selling damaged products and not ready to help customers.
I feel very disappointed for buying product of eureka forbes, if we know about your service we don't purchase your product at any cost.
Please take immediate action before i go to consumer court.

Eureka forbes integra lacks integrity!

Their after-sales service is very bad. We have an integra 7 and while it's fairly old, that's because we have maintained it well, did all the servicing over the years and kept it well functioning. Now that it needs additional servicing, eureka forbes has given up! So much to please loyal customers! Their service guys never show up for maintenance complaints, or if they show up they don't have parts, they try to sell more stuff... Integra lacks integrity!

Have purchased dr aquaguard magna hd ro+uv (Nxt) origa on 20-jun-17. From 01-sep-17 onwards we are facing problem with product (Red light blinking). After that i have raised service request on 10-sep-17. Repeatdly we are facing the issue like red light blinkin, water leakes, pumb issues. Water tank is not filling. From the last 15 days my baby (7 months) getting clod and cough. Service request no: [protected]. Order no.[protected] customer...

Hello

We purchased aquasure ro+uv water purifier and we were anually twice the maintenance will be done free of cost but the maintenance people never turned up.
I called customer and raised several request but not helpful at all.
Everytime a new request is raised but no action is carried at all.

We receive a message that your maintenance is due and some one will be visiting but no one turns up for the work.

Highly disappointing.

I have purchased an aqua guard from eureka forbes with description dr aquaguard hd ro + uv. I have also taken extended warranty on the unit. My customer id [protected]. I have lodged a complaint with their service centre stating that the unit totally defunct. It is under extended warranty. Complaint lodged on 3rd october 2017 complaint no. [protected]. Technicians of the company failed to service the unit despite several repeated reminders. My mobile no, [protected]. Now iam buying water from mineral water suppliers and incurring un - warranted expenses.. Kindly help in getting my water purifier repaired from the authorised technicians of the company.

Very frustrating to see that the customer care is doing nothing about getting the broken tap replaced for my Eureka Forbes Xpert model. They say that they're not able to find the original replacement part for this model and I feel let down by this brand. Do feel that buying this expensive product from eureka Forbes was a big mistake with pathetic after sales support.

I'm from Jaipur.

Thanks
Pratyush
[protected]

Dear sir, i am having a aquaguard ro, (Which is under one year service guaranty)
Which is due for service because of its filter blockade {may be}, there s no water coming through ro from last few days. I called a local (Gurgaon) customer care number ([protected]) (As on 10/10/2017), where i was assured a technician visit by same day. And i was told to wait for the same. But no one came. And next day (12/10/2017) i received a call from another number ([protected]) to confirm the address for technical visit. Again no one came,

Today i called the same number ([protected]) and i was told that service has been done and complaint has been resolved. This was again a big surprise and shocking for me that it has been resolved and i m not aware of same.
So after calling too many times i got connected again with ([protected]) and the lady on call misbehaved me telephonic-ally, and denied service and said they have no time to tackle the customers asking for free service (Warranty) where there is no spare parts replacement or so. Above said all matter i also informed at aquguard's central customer care helpline too.

Navjeet joshi
[protected]@gmail.com