| Address: East Godavari, Andhra Pradesh, 502032 |
Dear sir
I have purchased a aguagard (Dr. Ag magna hd ro, s. No. [protected]) water purifier on 05/10/2016 in hyderabad. At the time of purchase, the agent (Name: mr. Venu, phone no. [protected]) did not submit the gifts, cover for purifier and a wrist watch (These two are the official gifts that should be accompanied with the water purifier) by saying that the gifts are out of stock. He promised me to submit those gifts whenever the stock resumes. Later, i spoke to the agent so many times for getting the offered gifts. After some days, the agent has kept the contact number switched off. Till now, i have not received above said gifts.
I lodged a complaint with call center representative (Name: bindu) on 24.09.2017. She told me that the complaint would resolved with in two working days. Till now, the complaint is not resolved.
I am claiming the materials that i should had been provided at the time of purchase. The address where the water purifier was installed is
V. Suresh
H. No. 25-36-4/4v, ii nd floor, pvl residency,
Road no.5, mallikharjuna nagar,
Beeramguda, ramachandrapuram,
Hyderabad, telangana (State)
Pin code: 502032
Now this is the time to renewal amc for the purchased water filter. I am ready for the renewal of amc, if the complaint is resolved.
Please do the needful,
Regards,
V. Suresh,
Mobile no. [protected]
Dec 4, 2017
Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2017
Eureka Forbes Customer Care's response Dear Suresh,
I've escalated your concern to my service team in Hyderabad. Be assured, they'll surely get in touch with you to address the same. Request your patience meanwhile.
Regards,
Priya
! am writing to intimate the Company about a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in servicing a critical household appliance is completely unacceptable and raises serious concerns about Eureka Forbes' present day commitment to customer satisfaction.
Details of the Complaint:
Registered Name & Contact: [SRIKANTH aka Colonel K S Srikant- [protected]]
Complaint ID(s): [ICM[protected]; CM[protected]; CM[protected]]
Date of First Complaint: [16/04/2025]
Local Service Partner Contacted: [Aishwarya Enterprises; Phone rings but no response every time]
Despite numerous follow-ups, by calling customer care, earmarked technician for service and WhatsApp/ emails, your team has failed to provide any meaningful resolution. I am once again requesting for an immediate intervention at your level, being Head of Customer Services, to ensure a technician calls back to confirm he is coming to attend to my already 40 day old complaint, at least within the next 24 hours. Since we have patiently waited for so long, hereafter, if my request is not fulfilled without further excuses, I will have no choice but to take legal action, including filing a formal grievance with the Consumer Forum and escalating the matter on social media to highlight this service failure publicly by Eureka Forbes Aquaguard division.
I would also suggest you blacklist Aishwarya Enterprises, your service partner here to provide service, for totally failing in their duty to attend to customer complaints for over 40 days, and send a dependable technician from some other service partner located in Bangalore South, instead.
I expect a prompt written confirmation of the immediate resolution timeline and the name of the assigned technician. I hope Eureka Forbes values its customers enough to act swiftly instead of forcing them into unnecessary disputes.
Awaiting your URGENT response, keeping in mind, as you put it everywhere, that pure drinking water is an absolutely essential daily need for every household.