Eureka Forbes Complaints & Reviews

My customer code: [protected]. My name is veera kumar chamarthy.
I am customer of eureka forbes for past 8+ years. Have purchased the water filter. And every two years i have been purchasing amc. (Rs 7500+ every two years)
And the service center replaces my candles every year as part of amc. Unfortunately for one year, they forgot to change the candles & haven't provided the service due to non availability of stock!. And they...

We have purchased dr. Aquagaurd water purifier about one year back. 2 days back the eureka forbes compny service person visited and said that one of the 2 filters has not been installed from the begining. Its a faulty installation and because of that the motor has failed.
Yesterday, another service person visited, cheked and said we need to pay 3500 for the motor.in one year, this water purfier's motor is not working and that too due...

On 17.08.2017 i have given a service call for amc of my i nova aqua guard (Water purifier), compliant number [protected].

On 17.08.2017 i was informed amc call will be attended in 2 working days.

Since 20.08.2017 everyday i am giving call to eureka forbes. Everyday i am assured technician will reach.

The service level has detorated and its difficult with eureka forbes...

Hello,

I booked dr. Aquaguard for a demo online.
The demo person came and gave the demo only just checking the water purity level at my home address. He promised to life time free service if i book a machine now and provogue watch free as per offer. I book that machine after given token amount 500.
Next day he generates a purchase request for dr. Aquaguard. On 29th july he calls me and came for payment and asked...

I bought one eureka forbes product which was a dr ag eterniti wp system and having customer id [protected]. However when the technician came for installation, he told that the product was not suitable for our locality and then we raised a request for replacement. The request id being 1169. On calling the customer care they told that the replacement is possible only when the product will be returned after which the amount will be refunded.in...

We had requested for return and refund of the said product since there were issues with its installation and we found it a hassle. We got the confirmation for the return and refund request, but they are yet to act on it. When we try calling their customer care - it's not easy to get through to them, first of all, since it's always a long, irritating wait - they simply assure us that action would be taken. Would appreciate a speedy resolution...

I have been eureka forbes water purifier for the last 10 years.in 2008, i bought reviva ro.in april 2017, when i faced issue with the purifier, i was asked to pay rs.4000/- for filters despite having amc for another 1.1/2 years. As i find ro service becoming costlier year after year, i decided to get that exchanged. I exchanged it with classic. I was assured that the amc of ro will be transferred to the equivalent terms for classic post warranty...

30 दिवसाच्या आत प्रोडॉक्ट परत घेऊन कुठलाही प्रश्न नविचारता पैसे परत करणार अशी आपली पॉलीसी असून मी रिफंड बाबत आपल्याकडे तक्रार केलेली आहे त्याचा तक्रार नो[protected] हा असून माझा...

I am now sick and tired of escalating this issue to eurakaforbes senseless people... Next time i see any people canvassing from this company will get belted from me for sure...
Problem:
My water purifier that was sold to me stating that it's their best of the line models dr. Aquaguard geneus+ never been able to dispense water to its expected quality and they got me to renew my amc for the second time as well by giving us some...

Nobody call me for installation and the number given in sms of eureka forbes is switched off. What i have to do? I was not ordered it for just see the unit. If you cant install just shut your company off. Many more companies there. I dont know how it could be happen to multinational brand. Worst experience ever. It was first experience and probably the last experience. You can contact me on - [protected]....

I madhunala vidyanand registered contact num: [protected]
Aquasure form aqua gaurd eligant ro product purchased on 12-april-2017
Upto to-day[protected] am contacted your care[protected] today's given complaint i. E,. 39th time given complaint to ur customer care still there is no responce from your worst company and also product has completed that 4 months warrenty period, is it your fake company (Or) original company but...

Hello,

On 5 aug 2017, i had purchased a product aquasure maxima ro+uv (Gwpdmrouv00000) online with order id: #[protected] and
Customer number: [protected] from eureka forbes. The payment was done in full via ccavenuepay payment[protected]

The product was estimated to be delivered by 09 aug 2017 by eureka forbes but as of today, 19 aug 2017 neither the product has been delivered nor any update regarding...

Pathetic company with worst employ contact them so many times but they dosnt care u do whtever u like... They even dont wont to provide a bill wht the hell they gona help in future for any complain.. Bought a aquagurad hd ro magna from there dehradun office. They just provided a field recipet nd told bill will come through courier. Bt nthng comes after contacting for several times nw they even dont reply and told by them go nd talk to senior.....

Sir,

I have 3 year amc contract for my water purifier.
Immediately after taking amc, i got transferred to kakinada.

I requested for change of address multiple times, not done.
After repeated follow up for 3 months, guy came to install. But address change not done.

Multiple follow up done. No proper response.

Without any service already one year is past.
I...

Trusting eureka forbes, a reputed company, we took a 3 year contract @ rs.5525 with eureka forbes on 15th may 2017
Contract receipt no.[protected].
Since then our aquaguard has developed problems and when we complain the technician appears after a long delay, checks the machine, says certain parts are required & he would return the next day with it and he vanishes. Repeated complaints are of no avail.
We were better off...

I purchased reviva sl. No. [protected] on 5/8/2017. The base of the machine is having major crack. It has been shown to him but it has not been replaced till date. Many times it has been told that it will be replaced within a day or two. Sri dharmendra prasad has stated that he is company representative but his visiting card gives the address of kankarbagh which appears to me that he is working on franchises basis. Kindly look into the...

I am an owner of aquagurad enhance ro+ uv + tds
The subject water purifier was purchased a year back and the warranty expired on the 30th of july 2017.

I was repeatedly called by the service people and asked to take up the amc and also received several txt messages. I was informed by the staff in eureka forbes kalyan that the servicing wld be done immediately based on that commitment i issued an hdfc chq valued at...

Dear eureka,

I purchased a aquaguard from your company in january this year. Your company servicing agent, imran came to my house for free servicing in july, 2017 as my aquaguard was in warranty. He informed me that the candles need to be replaced as they have become dirty within 3 months of purchase. So i replace the candles at my own cost (Receipt attached). The very next day my aquaguard stops working, thereafter the water...

It has been observed that service of eureka forbes is very poor & i logged a complaint on 13th aug 2017 same is not attended till date also no positive response from them
My complaint no. Is [protected] logged on 13th aug 2017 and am writing this on 17th aug 2017. I called 4-5 time to eureka forbes call center no. [protected] but am getting only commitment and no solution. So poor service of the company as they are very irresponsible.br...

The water purifier was installed on july 7th 2017, and within a month it stopped working. Service technician who came first said that uv lamp has gone bad.
Later when replacing lamp also did not work, they are replacing pcb for which they do not have spare part. Its been around two weeks since the product is lying at home without much of an update.

The company's service helpline is of no use and updates are not proper....