I bought a vacuum cleaner euroclean wd x2, in the first week of april-2017. Mr, kothandan is the sales person, he was nice to the customer till getting the cheque, after that to get him for the first demo it took me about a week.
When he brought the demo kit he said it will take 2 hrs for the entire demo, which he promissed to do upon purchase of the machine. After the machine was delivered to me he gave a training for 15 min and said he is in a hurry to attened the other customer. I lodged the complint to customer service on 16.8.2017,
Ms madhavi from customer care spoke to me and promissed to get mr kothandan for demo, he spoke to me after a week are so. But they were not serious about the compliant, they kept asking why did i lodged the compliant? Till date no news from them.
I want to know is this the commoitment you have towards the customer?
What is the role of the custer care?
Don"t you have tracking system to handle the customer compliants?
I have asked many times, you have not served the customer - you ask we serve - your tag line does'nt prove it. I am very sorry to say this. What is the problem?
I write this mail with lot of agony and frustration, i bought this machine against my husbands advise, he always complaints about eureka forbes, now it has come true.
I have dust allergy that is the reason for purchasing the euro clean, but i am not able to use it with out proper demo from april onwards.
This the 2 vaccum cleaner i am buying from eureka, already i have bought 3 water purifiers, nerver had a such bad experience.
With great pain i am writing to you, hope some thing is done. Pls do not ask ms. Madhavi or mr. Kothandan to talk to me again. I am fed up.
Dec 23, 2017
Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
Eureka Forbes Customer Care's response Dear Revathi,
I will need your registered contact number or customer ID to have my team look into this. Please share the same and I'll surely assist you.
Regards,
Piyush
Verified Support
Nov 21, 2017
Eureka Forbes Customer Care's response Dear Revathi,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Piyush
! am writing to intimate the Company about a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in servicing a critical household appliance is completely unacceptable and raises serious concerns about Eureka Forbes' present day commitment to customer satisfaction.
Details of the Complaint:
Registered Name & Contact: [SRIKANTH aka Colonel K S Srikant- [protected]]
Complaint ID(s): [ICM[protected]; CM[protected]; CM[protected]]
Date of First Complaint: [16/04/2025]
Local Service Partner Contacted: [Aishwarya Enterprises; Phone rings but no response every time]
Despite numerous follow-ups, by calling customer care, earmarked technician for service and WhatsApp/ emails, your team has failed to provide any meaningful resolution. I am once again requesting for an immediate intervention at your level, being Head of Customer Services, to ensure a technician calls back to confirm he is coming to attend to my already 40 day old complaint, at least within the next 24 hours. Since we have patiently waited for so long, hereafter, if my request is not fulfilled without further excuses, I will have no choice but to take legal action, including filing a formal grievance with the Consumer Forum and escalating the matter on social media to highlight this service failure publicly by Eureka Forbes Aquaguard division.
I would also suggest you blacklist Aishwarya Enterprises, your service partner here to provide service, for totally failing in their duty to attend to customer complaints for over 40 days, and send a dependable technician from some other service partner located in Bangalore South, instead.
I expect a prompt written confirmation of the immediate resolution timeline and the name of the assigned technician. I hope Eureka Forbes values its customers enough to act swiftly instead of forcing them into unnecessary disputes.
Awaiting your URGENT response, keeping in mind, as you put it everywhere, that pure drinking water is an absolutely essential daily need for every household.