Eureka Forbes Complaints & Reviews

This is the worst company i have ever come across.in 2013 i had purchased a door bell video camera from eureka forbes which stopped working after 10 months o[censored]se and which was under two years of warranty.. I had registered complaints a lot of time. So once an engineer visited my place and said that the camera was faulty and it cannot be replaced since no spare parts of the camera is available with the company.. Thereafter there was no engineer visiting my place to check n rectify the issue.. As per the company law, it is mandatory for all company to maintain spare parts of its products for a minimum of 8 years or else provide a free replacement.. Irrespective of regular complaints no action has been taken.. Recently i had registered a complaint again on 23rd of this month, the service person over the phone says sorry we cannot help as your product is out of warranty and since u haven't registered any complaints with us we won't be able to help u.. This is such a looser company trust me.. Nvr ever buy products from this company... After sales service is the wort one i have ever come across.. They just know how to harass their customers..

We have purchased Aquagurad RO/UV from Croma stores, Kondapur, Hyderabad in March, 2016. While purchasing it has been told that 1 year free service ( 3 times). But there was no response from Aquaguard. Then when we called up all our details were entered wrong in database. So, only one free service was done instead actual 3.

Later we paid AMC for two years ( Two services per year ) in March, 2017 but that too is not registered in Aquaguard database. I have been calling them up for past one month and already given complaint for regular AMC service. There is no response from them.

We have already registered a complaint ( No. [protected]). Whenever we call to Eureka customer care they will be saying within hours the technician will come. But there is no response from them no technician visited any time. Dont know where to raise this complaint.

Really frustrated with Eureka Forbes service. I request to someone address this and escalate. Really pathetic service request dont buy Eureka forbes products.

I have purchased aqua gaurd geneus machine from vijay sales, vadodara on 19/09/2017. Immediately after our purchased (3-4 days), water starts leaking from the aqua gaurd. We immediately register the complain (Complain no [protected]) for the issue. The company's service engineer has visited my home and observed that there is a fault in censor of the machine. I told him to replace the machine, i can take such a faulty machine. He told us that we will replace the machine after few days, but nothing has happened. After few days, i have contacted mr. Sanjay, the representative of vadodara office, for replacement. He told me that after few days, the machine will be replaced. Now, mr. Sanjay even not bother to pick my call and the machine not replaced yet. I have purchased the machine with my hard earn money from such an esteem organization for better solution and service. Such type of service is not expected from such an esteem organization. Please help me out for justice.

Dear sir/madam
I hare the good name of your company so i brought water purifier but i am very disappointed because it not working properly since from buy it. It was stop working outomatical after every 20 days. It had been repaired approx 20time with in 9month. So it's my request to you please solve my problem to replace it.
If you are really a good firm
Regarding
Sahil
Email.. [protected]@gmail.com

Dear team
I bought vacuum cleaner on 2 oct but same not work up to the mark so i have submitted a return request on16oct for rerun of product and also after that called customer care so many times but all your representatives not provided a valid answer and solution
Should i go for consumer court for sue against you

Regards
Lalit rana
[protected]

I have purchased two years amc and amc no. Is[protected] which will be over on 26th oct 2017. This amc is two years contract with company and they used to provide 2 free service/year and one time filter, membrane replacement/year. But i have not received any free service from them from last two year and it have been two year now we are using same filter and membrane which were replaced at the time of purchasing amc i. E. At two years before. After that this company service people have neither visited nor enquired about free service. So we are quite unhappy with there support and

I have registered complain in call center and they are also not responding for us. I have raised two complain and both are having open status as of today.
Complain no. [protected] - 24th oct 2017 while[protected]st oct 2017. But they have not provided any solution for these complain. That's why i want you to take strict action against these service people. Please try to solve my issue asap.

On sunday early in the morning i have requested a service for my water purifier, to which the customer care team has promptly responded and sent a message on the same day at 10.30 am regarding the same (With service guy details). Though i have complained against the service guy last month for his unprofessional and lazy behavior, i thought this time he will do the assigned job correctly. But, even after repeated calls i couldn’t contact him and i got a call from him after fours of getting the message from the team. He said he won’t be able to make it to my place till 4.30 pm as he was busy at another customer’s place but didn’t turn up on that day. So, i have raised the issue with the customer care against him once again and i have clearly mentioned for the second time that send any other guy but not him because of the experience with him. Even after escalating this for two times that too on their portal, yesterday i got the message from the customer care that the very same person on whom i complained against is gonna attend the concern. What i really don't get here is, does the customer care guys really read the concern raised by the customer or is it the robots that reply automatically. I would like to know is it me or their people lacking communication so that i can be more clear for them to understand if i raise any issue in the future.
Anyway i hope my concern will be addressed and resolved by another skilled technician as soon as possible without any further delays and miscommunication.

Details:
Water purifier: aqua guard nano ro
Service request number – [protected]
Technician name – rajender
Mobile - [protected]

For last 5 days my ro system of eureka forbes is not working. It is 4 days that i have complained for it. But after 4 days and that too after repeat complaint somebody comes without any information to me that he is coming at that time and when asked to wait for 10 minutes as there was nobody at home, the person left saying that he can't wait. How can a working couple be at home waiting for a technician for 4 days without going to work. If he cannot wait he should inform about the time when he is coming so that we can be available at home or else he should wait for at least 10 minutes.
Extremely disappointing service of eureka forbes in delhi. They claim that all complaints are resolved within 24 -48 hours. Rubbish. Most hopeless service.
The local delhi agency of eureka forbes with which we have done amc for 2 years has kept his phone switched off.

I have purchased on water purifier of aquaguard from great eastern shop at dumdum, kolkata and got it installed today. The purifier is not working as there is overflow from top and the motor is running too. The installation personnel informed that the level sensor is not working and people from service department is to attend. Why there shall be any defect and why the customer is to suffer when the amount has been paid in full. Please address the issue.

I bought a water purifier dr. Aquaguard, magna from eureka forbes on jun 2015.

The product worked fine for the first year and faced problems, issues and malfunctions from second year.

I had to change the softener, filter multiple times in a year and everytime, the service people insist me to go for amc - annual maintenance care.

Recently water leak found in high pressure pump and i raised a complaint.

The service personal opened the device and shown me the faulty high pressure pump. I was shocked to notice that, the pressure pump was imported from china and it didn't last as per the warranty provided by aquaguard.

I requested the eureka forbes team to replace the good quality pressure pump, for that again they asked me to go for amc for 2 years by paying rs.9350 else i need to pay rs.4000 for the new china made pressure pump.

I bought aquaguard with the hope of getting high quality components with reasonable life time. But now i felt that, i am cheated by them with a sub standard china made water pressure pump.

I will never buy any product from aquaguard / eurekaforbes and will not recommend to anyone.

Is eurekaforbes still running or got shutdown? If it is running it will be shut down soon. Last year i had bought aqua guard ro. I have problem with that it has been 4days since i raised a compliant. I have escalated twice. No one responded. I called customer care, simply that # said sorry and told that issue will get resolved today. Damn worst service. Every day we are bringing water from outside. They have paid rs.9000 for amc.

Pfa and check the request date that shows their irresponsibility.

Dont buy any product from eureka forbes. Their service is damn worst.

In my house the aquo guard ystem is in under annual maintenance, the customer code is [protected] and the customer name is kannan, no.519, valudhavur road, muthirapalayam, puducherry.

The service person doesn't attend repair work of water block in purification. After complaint many more times there is not response. I donot know what will do next against the customer care in puducherry. I am waiting for your favourable reply.

I have purchased a magna water purifier from an executive. The product was delivered and installed after a week or so. At the time of installation itself the product was found defective. I repeatedly requested for replacement of defected product or return the money but the technician said he will repair in the interim so that it can be usable. Now the machine malfunctions (Works any time and is down any time)
I have been raising the complaint and escalating the matter to the seniors getting shameful answers from the seniors and fake commitments from customer care of replacement within 2 days.
Last 3 months bearing this torture. Several complaints lodged but of no results.
Local officer sushil walde from pune is extremely arrogant in approach.

Cust id : [protected]
Chq no. : 299662 amount: 18390/-
Chq date: 24/07/17
Installation req no.:[protected]
Technician : baswaraj govardhan mulage[protected]

Need help..

Hi customer support

I am submitting this complaint with lot of frustration. My ro is under warranty and needed urgent service as the power light is blinking and ro is not pumping water properly. I logged a complaint with customer service (Complaint number: [protected]) on 20th oct and requested for urgent assistance. Despite multiple followups nobody turned up from service department. Customer service helpdesk just gives a false promise that the request has been escalated and someone will visit by end of day. This is highly frustrating and the worst customer service experience i ever had. I would recommend new buyers to consider other options as i got horrible experience at the time of installation also. I am too worried now on continuing with this product as i got superb customer support from kent ro earlier.

Regards

Sanjeev

Really i am in a pathetic situation. Very poor service from the eureka forbes... No response the personals even after multiple times of complaints to the call centre, to the local servicing engineers and to their local office. The complaint was registered on 25th september vide no.[protected] and cust-id is [protected]. We are today on 21st october and nearing a month and still the problem is not solved and how to go about the same i am wondering. We are now frustrated and even going to take extreme step against this people and sorry to say that being such a big company as a general practice with all the companies, these people also are only interested in selling their products and no back up service is there in time nor the response for the customer is very bad. Earlier also we had faced service issues and had neglected but this time it is the worst experience i have ever had.

Technician visited my place at kalletinkara, kerala after making repeated complaints and installed my expert ro water purifier. Now a leakage problem started and required technician very urgently. He should talk at mobile no. [protected] before going so that technician will get the exact problem of machine. Appreciate early response from eureka forbes. Sasidharan menon. Mobile mo. [protected].

The technician has done 2 years amc on 2nd week of sept 2017 but the filters are not yet changed by the technician though he had promised to so. As the amc money is already transferred to eureka forbes in last month itself, i need an explanation from the company for this and want to lodge a case of cheating against eureka forbes.

I have made complaints many times but there is always been replied that the matter will be checked & responded quickly which is yet to happen.

Hence i request the authority to look into this matter & resolve it at the earliest.

I got aqua sure water purifier one year back, now it came for service and stop working. I raised ticket in aqua guard call center to service the unit. I have been informed that i going to charge 450/- rs to attend & rectify the issue.
Now its 5 days nobody is attending my complaint & i keep on following up with call center & they saying tomorrow since 5 days. I dont have other source to drink water.

Complaint number # [protected]

Hi,
I bought 2 yrs amc from eureka forbes for my aquaguard geneus plus water purifier. I bought amc on 21/2/2017, but till date i have not received an single service yet. Upon calling the their bhubaneswar customer care. They provide another number and ask me to call the given number. So customer care personal keep you give different numbers and keep asking you to call the given number. One day i kept calling to different number that each customer care agent provide. So after 19 calls. I was given the same customer care number to which i called the very 1st call. The female agent was very rude and when i asked her if she could help address the service issue. She just hung the phone on me.

I'm going to file a consumer case against the contract. Atleast being a lawyer i'll peruse the legal the route and teach these third party vendor a real taste of service delivery failure.

I have already submitted complain regarding maintenance of ro system due to non availability of spares parts complain was not resolved. As i have assigned contract for 2year but every time problem not resolved now i may face problem of drain. If once enter into annual contact than there no systems to pay extra money for spares parts. If company unable to bear or not extended such facilities. Than i bound to sue in consumer forum.