Eureka Forbes Complaints & Reviews

I registered one complaint about the non working of my water purifier. Initially i was told that a technician would visit the premises within 2 days, now its is more than 10 days no one has turned up.
I had plans of buying eureka forbes vacuum cleaner, luckily this incident has helped me understand the company better.
In case if any higher authority is watching this the complaint no is - [protected]

I have purchase dr. Aquaguard and taken amc, the product is not working. I have raised the complaint with the customer care people, eureka forbes in september 2017, but still it is not resolved. The customer care executives give the standard reply that "sorry for the inconvenience, it will be resolved as early as possible". I have raised the complaint thrice and escalated the issue many times but no reply. I tried to call the head office but no response, they are not lifting the phone.

I am k. Gurumurthi from chennai and i bought a vacuum cleaner from life water, nanganallur, chennai. Sales person name mr. Seetharaman, when i bought the product within fifteen days i got the problem and they recovered but another problem started so not in good service reply not satisfied i need the replacement but no response from company side and several times i call to the sales person seetharaman is not picked his phone. Very bad service....

My customer id [protected] complaint no.[protected] dt.12.09.17. Called customer 15 times no result. Higher authorities could not be contacted despite repeated efforts. Local cuddalore office not responding my calls. My water purifier is covered by amc for the period from 23.02.15 to 22.02.18. Value of amc is rs.4080. They not even able to find the fault and the technicians they used to send for regular checks are also very poor knowledge about the apparatus.

I ordered a vaccum cleaner from www.eurekaforbes.com for 15000 with Customer ID [protected] on Sep 11, 2017 and estimated delivery date was Sep 15, 2017. I called customer service and they mentioned that product was not in stock. Why are you adding products to cart if you can't deliver on time. Its like investing dead money. WHY PRODUCT IS ADDED TO CART, MUST HAVE MENTIONED NO PRODUCT AVAILABLE BEFORE RECEIVING MONEY. IT'S PURE CHEATING, AND MONEY ROTATION.

More than a month of the order(OCT- 19, 2017)till today, still there are no updates. I do call the customer care, and always I get a reply that the product will be dispatched soon. They are also not refunding the money.

Hi, we purchased eurekaforbes "dr. Aquaguard magna nxt hd uv" water purifier online on 12-aug-2017 with customer id: [protected]. After placing multiple calls, then we received the product on 23-aug-2017 and installation also takes 4 days, received faulty machine.
So we placed a return request on 28-aug-2017 with reference number 12222. Again, we placed multiple calls and product was picked up by their authorized courier guy on 22-sept-2017. Till now our money is not refunded. They are redirecting us through multiple call centres. No one is providing the correct information and there is no concerned manager/authority to escalate the issue. For the past 52 days we are struggling with this product by placing multiple calls and wasting our money as the numbers are not toll free. Our money is held up there. But it has become a big headache for me. Kindly get our money refunded asap.

Dear sir

We nayana saptasagar and family is a proud and valued customer of your products and using water purifier since many years. We purchased dr ag enernity wp system (Item code - gwpddetrn00000) for rs. 12, 490/- (Tax invoice no. [protected] dtd.[protected] on[protected] receipt no.[protected] from your sales team ms. Arpana pawar and her senior mr. Kishor sutar from sangli office, maharashtra. They gave demo of the system at our house in balajinagar and informed about company's guarantee, warranty and free service amc etc.. We really very happy and purchased the above mentioned wp system from them.

At the time of purchase we enquired about our old wp systems filter candle to be fitted so that we can use that filter in my native place. Both ms. Arpana and khishor assured even guaranteed to provide the candle within one or two months max.

Our compliant is -

1. After installation of the system, neither ms. Arpana nor mr. Kishor took feedback from us, informed about the free services, initiated the free service and maintenance even after our phone calls to ms. Arpana. This is the tenth month of purcchase of the system, even your service and maintenance team
Not turned out.

2. Regarding about filter candle of our old wp system, we enquired number of times with ms, arpana but all in vain.

3. Lastly today,[protected], at 2.00pm we visited your sales office at sangli and met mr. Gajanan gaikwad and enquired about ms. Arpana and mr. Kishore, we informed that they were left for home. I called ms. Arpana and kishore but their response was embarrassing, which lead me to launch this complaint..

This this experience from your team was unexpected fro me, which may lead to negativity about eureka forbes. We request you to please look into this matter and inform the concerned to attend the complaint on top priority.

Withe regards

Mrs. Nayana saptasagar
Balajinagar, sangli
M: [protected], [protected]

I have taken 2 years amc contract for water purifier reviva with your company. But the service is very poor. But i get messages that service is completed. Here is the deatails below.

Mandatory service [protected] of your aquaguard gwpdreviv00000 has been completed by technician mr. Zameer pasha - eureka forbes this message came to me on 12 oct 2017 at 15.04 pm.

Your service request number [protected] has been allocated to technician mr. Zameer pasha ([protected]) it will be attended shortly-eureka forbes. This message came to me at 15.54 pm on 12 oct 2017.

But no zameer pasha or any other person came to our house till today. Its disgusting on part of eureka forbes cheating the customer by doing like this. We have taken 2 year amc contract and we dont get service from you properly. Please look into this and take up this issue at with your company managers. The service which you are giving is not up to the satisfaction.
Please look into this issue.

Eureka forbes - friends for life.. Please guys this is the biggest farce. This company is the most pathetic in terms of product & after sale service. Last sunday i. E. 8th oct i contacted their call center to book a demo appointment. Since it was a sale for them their sales person mr raghupathi immediately rushed to my place and gleefully ended up selling me the dr aquaguard classic plus water purifier. After the sale 2 days later i received the purifier, but for the next 3 days there was no person to come and install the device. After incessant follow ups via phone/email etc they finally managed to send someone named shankar who came for installation on friday (13th oct). After he came home and tried to install the device he found that it was defective. So for their # product again i was told to raise a return request on their website. Initially i was not able to raise the return request thanks to their super website which does not even allow me to enter my customer number/order number etc. With lot of difficulty i somehow managed to raise the request. Again on contacting the call center, the lady there mentioned that the first guy who came for installation was a plumber the real technical guy will be visiting my house on saturday (14th oct). On 14th the 2nd (So called super technical guy) came home and certified the device as defective.. Wow what a find??? After that yesterday was sunday and the company is so tired of cheating its customers that the employees need rest right?? Even today after following up with the call center the story still rests at different people calling me and asking me " saaar order number dena... Saaar return request number dena saaar mere mail address kooo mail karna (Hyderabadi hindi)". Its been 8 days since this fraudulent company devoured my money and i am yet to receive my water purifier. I also can share the list of actual culprits who handled this case so shoddily:
Mr karunakar (The arrogant sales head) - does not have the basic manners to speak to customers. Expects me as a customer to do his work - "saar mail karo, saar msg karo, saar aapke wasthe hi toh main saturday ko bhi kaam karta (Again hyderabadi hindi)..
Mr so many unknown useless staff.. (Not even worth mentioning)
I took 15 - 20 mins of my valuable time to write this message but the world needs to know that in 2017 this is the kind of pathetic service provided by "your friends for life company"
If there is even 1% regard for customer satisfaction dear eureka forbes i need the purifier installed asap and a reply on my length message.

Regards
Satish vijayamani

Hi team,

My name is sagar dubey and my customer code is : [protected] i have bought dr aquagard classic plus and since then i am facing a lot of problems well from ware should i start of let's start from problem 1

1:- wrong information by sales executive mr aalam he told me that this model also comes with a booster pump but the reality is it doesn't you guys have another model and now after i am feeling cheated as my requirement was for a booster pump model

2 :- delay in refund by mr aalam i gave him an advance of rs 1000 but later on he told me about the online offer so i booked the machine online and paid for the same but mr aalam committed to return my advance within next 24 hrs and as normal with eureka fobes employees he didn't and after calling him several times and waiting for 5-6 day i finally got my refund i mean what kind of company is this where the customer has to follow up for each and every thing

3:- no resolution of complaints this is by far the worst experience of my life i have made complain several times to eureka fobes executive, installation executive and even to your customer support and got no response from anyone so far my service request no. Is [protected] and [protected]. I was given an sla of 2 working days and after the sla crossed i got a call from faizan and he told me that just now he got my complaint and i should go and get a photo state of my bill and then call him and after that he will visit now you guys tell me should i stop all my work and go to my home and get the bill photo copy is this the only work left in my life why was this not communicated to me when i logged the complain

Well there are so many issues in just 10 days of purchasing your product and i can't take this # any more so i request you guys to kindly help in refund

Regards

Sagar dubey

[protected]

Madam/dear sir,
I have purchased aquasure crystal plus uv+ water purifier on 13th october 2017 & also placed request for installation on same day. The executive of eureka forbs have assured me for installation within 2 days but installation was not done, i have frequently called to customer service, they have provided me the mobile no. Of mr. Sadanand pande (Service incharge for aurangabad maharashtra) i have called him but mr. Pande wasn't responded me properly, he told we couldn't do anything, you have purchased machine from paytm then you should lodge complaints to paytm he also told me that if we made installation we are not liable for any warranty or guarantee. Mr. Pande is very rude & not liable work in prestigious institute like eureka forbs. I will make complaint against him in consumer forum. If your service isn't good in initial stage then how can you provide best service in future. It is requested to you & your competent authorities to make suitable action against mr. Sadanand pande, his mobile no is [protected].

My installation request no is. [protected] & machine serial no. Is [protected].

Regards,
Sandeep imde,
Mo. [protected]

Eureka forbes is cheating people on changing of aquaguard water purifier candles.

I too bought the aquagaurd eureka forbes water purifier a couple of years back and currently the water is coming slowly. They are charging with 4750 rupees for change of candles with one year of warranty and also the technicians behavior not at all good. One of technician visit my home and said i need to replace all the candles and he beaten those existing candles very badly we have to replace, there is no other option because its liking now.

It is submitted that i purchased eureka forbes ro on 13 october 17 from airforce canteen, racecourse, new delhi. Representative of the company confirmed me that the ro will be installed on priority. However till today ie 17 october 17 my ro has notbeen installed. On 16 october 17 i spoke to customer care eurekaforbes and i was again confirmed that the ro will be installed today itself ie on 16 october17. I specifically informed both of them that i have small kids they are falling ill because o[censored]npure water.. And requested to install the ro on priority still no action taken at company's end.
Its really surprising that companies with such big name are not able to provide customer satisfaction.. If this is the state at the time of installation then one can understand the response for maintenance or servicing

My ro reviva is in the name of debabrata mukhopadhyay. Registered mobile nmbr [protected]. Address "geetobitan apartment", flat no. 201, 2nd floor, 52 jugipara road, near dakshinpara more, baguiati, dumdum, kolkata 700028.

I have done renewal of amc of our ro reviva on 22nd sep'17. From that day water tank sencer is not working. Water tank is overflowing continuously. I have informed my service person immediately. He came, observed and told that, sencer is not working, he will replace the sencer immediately. But 25 days over and no action is taken by him. I have made several reminders to him, because, filtered water overflowing continuously and it's a huge loss, but till now i have not got any replacement of damaged parts.

Kindly take action against the service person and solve my problem urgently.

Waiting for your stretched hand cooperation. Thanks.

Debabrata mukhopadhyay

Dear sir/madam,
Regretfully say you that i have purchase a aquaguard geneus 7 ltr ro + uv +uf water on 04.05.2017, invoice no tax invoice # f0ysf[protected], order id: od[protected], order date:[protected]
Invoice date:[protected]
This water purifier is not proper working from 17th sep 2017. According this i have call several time to your customer care no. ([protected]), but only assuring given from your customer support, not to attending for service engineer till now.
Service request details given below to you.

1. First service request no. [protected] dt. 17.09.2017 (By koyeli mukherjee[protected]
2. 2nd service request no. [protected] dt. 13.10.2017 (By bewauty[protected]
3. 3rd time (Shuvankar dutta[protected] dt. 15.10.2017
4. 4rth time (Amrapali) 16.10.2017 at 12.00 pm
5. 5th time (Konkana majumder) 16.10.2017 at 4.00 pm

Now you please confirm when this purifier problem will be resolve?

Awaiting your prompt reply.

Thanks
Snehasish roy
Mo. [protected]
H/o sri mohan kaushik
Near shiv mandir, defence colony
Near public bazar, baluda road
Sohna - 122103
Dist - gurgaon
Haryana

I have purchased water purifier on 08/06/2017 with in 3 month we are facing problem in water purity.

There is some smell kind of chemical in water. So i have register a complain at their call center.

After two days their service executive came. After checkup he said, sir wrong product has been sold to you.

Because your water is pure so that water purifier is not working. I said it is ro.

As per him, there is some problem in tds control machine. And you have to pay for it.

I just want to know if there was manufacture defect in machine. Then why should i pay. And this is in warranty.

But till now i have no response from eurekaforbes and his team.

I am using the above product last 6 years and last week, friday 14th oct. '17 i have placed a service request with aquaguard customer cell and one babu[protected] had contacted me and attended this service. By changing all the 4 filters assuring there will be 4 free service in future and totally charged rs.4, 950 (4, 650 + 350). After the service the project shows leakage and when contacted on saturday and sunday, this guy didn't turn up.

Please help.

I have purchased aqua guard superb (Rs-20, 000) before two months. Now the purifier is not working. I have raised a complaint on 16/09/17. Nobody is willing to correct it. I have raised complaints several times again through the customer service helpline number. Today is 15/09/17. Ie. One month is over. My purifier problem is not resolved yet. I m regretting now for choosing aqua guard. I m living without ro water now. Now i am begging for water to my nearby flat. I am purchasing mineral water now because it's embarrassing to ask water to my neighbour everyday. A bad thumps down to aqua guard and it's service team. My money is wasted.

Awful service i've received from aqua guard.
This is with ref to my complaint ref [protected].

I raised my complaint on 10th oct 2017.
I was assured that your rep will visit in 2 working days.
A rep came on friday afternoon 13th oct 2017. He checked the devices and assured that he'll come back in evening to fix it.
He didn't turn up for the entire day. I then had to follow up on saturday by calling your customer care number and the advisor assured me that he'll arrange someone to visit by eod. No one came.
I then called up the cc again in the evening, i again got an assurance that it'll be dealt on high priority. He said that someone will visit same day or max by afternoon 12:30 in sunday. He also gave me a contact number of area manager amit salvi. I tried his number 4-5 times, all the time the number was busy and no call back. On sunday i tried to call him twice there was no answer.
As usual no one came, i waited till 1:30. I then called up the again at 1:30 pm on sunday, again as usual the advisor assured that a technician will come.
I must say the guys are very good in giving us hope but it's disheartening when the assurance is not fulfilled.
When i asked to raise an official complaint he transferred my call to a supervisor virendra jaiswal. This is the only guy who showed some interest and willingness to help. But unfortunately nothing was under his control.
He tried to reach mr amit salvi keeping me in conference, even his call remained unanswered.
I then requested to raise an official complaint and to my surprise there was no other complaints procedure which they follow.
I could only manage to get the website url to raise the complaint.

I had to waste the entire saturday and sunday sitting and waiting for a technician at home.
Not to mention we have to consume unfiltered water for past 5 days. Who's responsible?

Respected sir/madam

My self awadhesh chandra (A/c the oriental insurance co. Ltd.), i purchased aqua guard near about 2 year and every year properly changes the refill and pay the charges for a. M. C..

Your service vender told me that 3 to 4 servicing was free but till date only one visit after changing the filters and mess received that servicing done.

Kindly take the action its very serious matter, you are playing with our health.
Contact no. [protected].
How person close the serving file without coming home thinks that we are not going to see the sms and they are safe. I think this is very serious matter, i saw the message most of the peoples not check and ignore it. Kindly take some action immediately.