Eureka Forbes Complaints & Reviews

Its been more than a week i have been asking eureka fobes to repair the purifier as it has an issue with water leakage but no one is coming to repair. This is second time i am facing this issue the came last time but didn’t fixed it. But this time they are not even acknowledging the complaint. I have been asking them to solve this issue but they are not responding. I would request to kindly help in this matter.

Service request: wo - [protected]

My experience with Eureka Forbes over the last 24 hours has been an absolute annoyance. Have been dealing with a bunch o[censored]nadulterated idiots from some outsourced contact centre who neither have the basic courtesy to recognise a customer nor have an understanding of what the customer is complaining about.  They also have the audacity to say that they cannot escalate a complaint having failed in their commitments 4 times over in a day. 
Their own Contact Centre IVRS and web site says, book a service appointment in 3 seconds.  Just that, it only books and does not fulfill.  I have booked a service appointment 3 times over between yesterday and today thanks to a bunch of morons managing your contact centre.  I have waited the whole of Sunday for a 9 a.m., 1 p.m. and later in the evening appointment with no one even showing the courtesy to even call me back.  Their contact center also seems to take pride in not allowing an escalation to a higher level which could step in.  Or may be, there is none, for all you know.  Let the customer suffer.

I have paid Rs. 8, 500 for what they are calling as Genuine AMC Gold valid till April 2026. Having paid this, their contact centre does not even have the ability to recognise the customer or the service ticket and force me to raise multiple service requests on the premise that my earlier ticket raised on their own app that they are promoting so extensively, is not registered with them, although I can see all the service tickets on the app.

I want an immediate refund of my payment (not 7 days later, IMMEDIATE) if they can't stand by what they commit.  It is a classic case of gross deficiency in service and mis-selling.

Dear sir/madam

I am using aquaguard water purifier in my home, If any issue happened in warranty period, will inform to customer care. Then engineer will come from nearby authorised service center to rectify the issue. Last year warranty expired. Authorized service person called me for long days for renewal AMC. I skipped for some days because AMC amount 9500/- was high, i told to negotiate. After some days he called me to renewal AMC for Rs 7500/- on 04.04.2022 . I accept the same. Payment done through gpay. They didn't gave invoice. now i faced an issue in my purifier, i complained to customercare, they said machine out of warranty you have to pay for attend the issue, i tsaid i was already AMC reneweled, they said AMC not updated in our system. kindly look into this matter & do the needful.

I placed an order for regeneration salt for the water softener (11-March-2024) and so far, it has not been delivered. However, the order status is marked as delivered. I reached out to the customer service (18-March-2024) and they haven't even bother to act on my complaint. I escalated it to their grievance officer (26-March-2024) and there is no reply.
There are serious deficiencies in your customer service/accessory availability and this level of laxity is appalling.

Service Request No - CM[protected]

I had raised my complaint on 18th March with Eureka Forbes for Water Purifier/Filter stopped working.
I got a call from Call center stating AMC has expired and please renew it. We renewed the AMC by next day itself and paid the money. We were informed that the Technician will come on same day and solve the problem and change the filters.
But no Technician has showed up, App showed Technician assigned initially but he didn't turn up and then we called him after 1 or 2 days and he said that for our model of water purifier Filter/candle is out of stock and will come in 1 or 2 days and then he will attend the call.
But now its been more than 2 weeks but no one has still attended to the call.
We have called at Call center twice and complaints about the delay but both time they had a standard answer and neither they gave the complaint no, instead said SMS will come with complaint no, but no SMS has come, neither any update on the complaint.

Either resolve the issue asap, or refund the money along with the cost incurred to buy water from outside since so many days.

I am writing to express my dissatisfaction with the Eureka Forbes RO Membrane system that i purchased recently . Despite being in use for only two months, RO Membrane has already become chocked, which is causing significant inconvenience.
I also purchased AMC technician visited but no response from their side already 6 days passed. Replace with new RO Membrane otherwise give my AMC money.

We have an Eureka Forbes RO at our residence in Ahmedabad. We were advised by the local service provider of Eureka forbes in Godrej Garden city Ahmedabad (Sameer) to opt for an CMC for 2 years on 15th May 2022 in which the membrane filter kit along with services will be provided free of cost. We did the same and service team changed the filter on 3rd April 2023 during their routine service visit. Now again we are facing an issue regarding change in taste of water and requested the service person to change filter from our pending membrane filter kit. Much to our surprise the service provider is saying both our kits are consumed on 3rd April 2023 and one in May 2022 (which is not done). We feel we have been cheated and our kits has been sold to some other needy customer thus exploiting the needs of the customer by this service provider. We tried to contact the customer care but they dont have any idea about the process. Half the time the online customer care support is not reachable and if reached they dont have capacity or information to support. I would request for a stringent action against these service provider and replace the kits which was not consumer by us.

Hi CEO Eureka Forbes,

Complaint number - CM[protected]

Customer ID - [protected]

I have purchased AMC through the APP for my Aqua Guard Pro+ RO+UV+TDS Regulator water purifier for three years from 25th Feb 2024 to 24th February 2027.

As per the Local Technician Product is an absolute, no spare, no filter replacement, and no technical support and asked me to contact customer care for a refund of AMC Amount
I have been chasing for the past month to get my AMC amount to get refunded but I still didn't get a positive response or call.

Sales Request raised on 21st February 2024 for AMC refund but till now no call received for processing my refund.
Sales complaint number: CM[protected]

Hi,
I Purchased an Aquaguared on 23 rd March, and the product got delivered on 26/03/24. After that, we are waiting for the installation technician and there is nor response from the sales guy who took the order Mr Jayaprakash ( +[protected] and his manager Mr Thiru Siva (+[protected] response was also pathetic.
THis is my first purchase with Eureka Forbes and I never expected such irresponsible behaviour from the sales person who took the order and the customer number [protected], no one answering is in auto response mode.
I need the installation to happen today, else, suggest me the further course of escalation points. Else take the product back and give me the money back immediately.


Regards, Maharajan/Vanikala[protected]/[protected]

This request is being raised for my father’s (Late Ashok Kumar Choudhary) Eureka Forbes account in Patna.

After purchasing the AMC on 12th March, no executive has visited to replace the filters and service my eureka Forbes. When they finally visited after escalation on 14th March’24 they asked me to reschedule the appointment before they could start the service as they wanted to meet their SLA. This is highly unprofessional and against the established service protocols. When I refused, they left without completing the service.
After which I have written two complaints and even spoken to the customer support team but even now on 17th March’24 there has not been a single call or effort to close my request from your end. This was raised to grievance team also but no response from their end as well.

Now we are not available in Patna for next 3 to 4 months. I have essentially been ripped off by the company and they are also refusing the provide the refund. No single person has contacted me to address the issue till date. I am now in Bangalore and need support to close the issue.

Yesterday (24.03.2024) I requested for service of my Aquaguard water purifier. A technician by name Sayed Tabrez contacted me and changed the filters of both units of water purifier. I paid him Rs. 8600/- (Rs. 4300 for each unit) and asked for a receipt. He said he would send the receipt on to my WhatsApp. So far I have not received the receipt even after repeatedly calling him. Kindly look into the matter urgently and send me the receipt. The techninian's cell number is [protected]

Customer ID
[protected]
Component ID
47054774
Serial No
[protected]

I have purchased AMC for my water purifier on 4th September 2023. But no service, no call, any response from Eureka Forbes even after many requests and call. AS per the AMC filters to be changed, but they never responds. The stopped working from the month of February and immediately I reported to Eureka Forbes. Finally after many requests and after almost a month one technician came with a packet of the filters on 7th March 2024 but don't know whether it was used filters or new. Just after 3 days the purifier again stopped working. Called customer care 10-15 times they says technician will come within 24 Hrs. Even mailed to grievance cell but no response.
I have contacted local technician also but not responded. Then there is no use of such fraud AMC. From the last One and half month I am purchasing drinking water.
I want my AMC amount to be refunded because there no use of AMC if they not provide any service.

I have two water filters registered under my name. When I tried to renew AMC for one of the filter online, I have selected wrong model which is already under AMC.

I called customer care for refund of Rs.3599 which was paid for the wrong product. Customer care representative {[protected]} said they cannot take a complaint to refund the amount and asked to reach out to online helpline support ([protected]). Online helpline support team is saying they cannot take refund request and asking me to contact customer care team. Every day I am making more than 10 calls, but issue is not resolved yet.

Please try to address the issue as soon as possible.

I have purchased Eureka Forbes AMC 12Feb 24, And raised filter changed request 3 times. Called customer care 10-15 times they told our technician will come and resolve.
I have contacted their local Dealer they said filter not available. Then there is no use of such fraud AMC. Because of this from last One and half month I am purchasing drinking water.
I want my AMC amount return because there no use of AMC if they not provide any service and on time.
My customer Details
1] Dhananjay Athare
2] Customer ID: [protected]
3] Registered Mobile: [protected]

Address: motera, ahmedabad.

Since last 15-20 days, my aquasure xpert water purifier is blinking and beeping continuously with a message fault no 1 call helpline.

I called the helpline and booked a service on 4th march 2024. They came and did nothing and said qe are getting new parts.

Again i booked a service on 8th march 2024 which is still unattended.

I am also calling the helpline, they have said that they will help but no help is being provided.

The eureka forbes guys called to get the otp without servicing and asked me to buy a new water purifier under exchange.

Now the water purifier aquasure xpert has stopped working.

Bought NEO UV+UF purifier on November 2022. (Our house is locked and nobody is living there.)
6 months free service was requested but no service guys called or came for the service.
On 10 November 2023, just before end of warranty, service technician called and my brother opened the house for the service guy.
On 20 January 2024, I visited the house and saw the purifier is not working. Booked complaint and technician came and said PCB is dead and needs paid replacement.
After raising many service requests, which were automatically closed, I became suspicious and opened the purifier and noticed that the PCB had been replaced with a very old and dirty one which is not even compatible with the NEO product.
All complaints to Eureka Forbes goes into deaf ears with the same automated reply that a technician will call soon.
Shouldn't a reputable firm like Eureka Forbes take action against their Service Center for deliberately cheating customers and spoiling the name of Eureka Forbes?

We raised a complaint on March 1 saying our Aquaguard is not wokring. For 5 days no technician visited us and the complaint was automatically closed by the company stating the issue is resolved. On March 5 we again raised a complaint saying no one has visited, technician that is generally assigned to my area said he is in his village. Till today 12th March, our issue still stands unresolved with no technician visiting us. Since past 12 days we have been drinking tap water. On calling customer care, they just make us wait on hold for 1 hour and say we ll do. Very disappointed by the service

I have purchased water Purifier from Eureka Forbes in January 2023, below are the details of the product.
Customer ID: [protected]
Component ID: CA[protected]
Device serial: [protected]
Service request no.:CM[protected]

I am trying to contact customer care for Eureka Forbes since January 8th, 2024, after purchasing an AMC contract on January 5th, 2024, since then I have raised numerous service requests through Mobile application from Company, got them escalated by calling customer care, each time I got a typical reply that your service will be attended by technician in next 48 hours, but ending up waiting endlessly.
Only once through customer care got the Service center person online and he very rudely told me that 'Who asked you to purchase AMC without asking us if we have service kits available or not, right now we do not have service kits, we will send technician after 5 days when kits will be available'.
After this I sent email to Customer care with service request number and all details and following up since then but to get the same replies that your service request will be escalated and will be serviced in next 48 hours.
It's been more than 2 months, and I cannot use the water filter and had to depend on water bottles purchased from outside.
I hope Consumer Complaints can help me providing some kind of solution on this.

I booked a service request for my device NRICH HD RO+UV+MRDS bearing S/N[protected] and a technician by name Raghu (Mob # [protected]) was assigned. The device was out of warranty, and I paid the technician an amount of Rs 5830 towards purchase of AMC (Gold) for the device on 1st Feb 2024. Further to this I have not received the tax invoice or the AMC contract. I have sent multiple mails to the customer support and the so called grievance officers. but getting the same useless response that my concern is escalated, prioritized and will be attended without any delay. This is going on 1for last 3 weeks with numerous complaint ID generated every day. I have not come across such a horrible and pathetic service from any other company. I would never ever recommend anyone to go for Eureka Forbes products due to their team of highly unqualified and unprofessional service and grievance handling teams. Lastly, I am filing FIR against the technician for the fraud/cheating and initiate legal process to recover the paid amount and the mental trauma caused by this useless set of people at Eureka Forbes.

Sir /madam
I purchased the lvac rob cleaner from croma in kanakapura road Bangalore. The initial demo itself took 2 weeks

The unit is not cleaning properly and also has other problems
Complaint raised 23 Dec 2023. It's been two months there is no solution. The service engineer without even seeing the unit updated the complaint as " spares requested"
Last week after repeated calls some engineer came and suggested to replace the unit

I have exchanged more than 15 emails to both grievance and escalation desk.
No respite.

I want this unit to be taken back and refund initiated

Regards
Anand Tanksali