Eureka Forbes Complaints & Reviews

I have paid a total of Rs 15, 100 for a 3-year AMC for 2 water purifiers in my home (Rs 6400 and Rs 8700) as per the estimate given by the service person, Harish, who came to our house. One is an old one, the other is brand new, purchased in February 2022.

Payment was made by State Bank of India cheque dated[protected] to the service person on his assurance that the rates would change in the next month and it was in my interest to pay them both immediately, even though it was early.

I came to know later that it was excess and immediately raised a complaint with you by phone immediately and later by email. I was assured I would be credited the excess amount but I have not heard from them since April 6th when they said someone will get in touch with me in 24 hours. Again I emailed them since no one contacted me and requested escalation of the complaint which they assured me they would do. Today is May 5th and nothing has happened despite assurances. Please give me back the excess amount.

Order delivered in apr 27, installation is scheduled on 28 April. However no one turned up. We are following up by calling customer care everyday till date. No response. They are extending the installation date. If this is not resolved at the earliest i wil raise a complaint in consumer court.

I lodged complaint for AMC renewal with Eureka Forbes, 2 days later a sales person calls saying a technician will come to renew and change the filters. But only after the renewal did I come to know they are not from Eureka Forbes but from Sureka Forbes.

This guy had all personal details like phone number and address and also the water purifier details. This is possible only if they have got it from Eureka Forbes.

Now my water purifier is not working. Eureka Forbes says they did not send anyone and Sureka Forbers guys are not picking up the call.

Looks like this is a big scam run by Eureka Forbes staff and outside.
It is high time the management does something.

WORST SERVER EVER.

Team,

I have requested MArch 17 to replace my filters and it got solved on April 30 after multiple followups. And that service also poor he changed the filter on April30 and i got an issue on nextday it was having lekage and again i raised a complaint to rectify but service person vistied on April 4th afternoon .

And he metioned that Motor is spoiled you need to replace it eventhough we didnt used filter after internal candles are changed . The service was Very Very Poor and due to the pressure increased in the filter and motor got spoiled.

I was requested Service Person and Area head banu to replace motor or take away your filters and return my money (5200)which i paid for the Candles they are not aggreed or either they are not changing the motor because of the service i have lost my Aquaguard filter which was running perfect before the service was done .

Both are Area lead and Head are unpolite and they are asking to take AMC for 12 months even though service is very very Poor .and they are now a days lifes only we dont have gurantee we can assure on filter motors

I am looking for immediate traction on this Either i get refund on the filters or Motor should be replaced ASAP because i was struggling to get Mineral water from Last one month due to Service was not proper

Thanks
komalkumar

I have various Eureka Forbes produce viz Vacuum Cleaner, Mop, LVAC, water softner, RO etc. However, while registering a complaint, i get a message that my mobile no. is not registered. Hence you are requested to register my mobile no. which is as under:

1) [protected]
2) [protected]

@EurekaForbes @SurendranVikram
Harassment by Eureka Forbes team
Complain lodged on 18 Th April till date no response is it because we have taken AMC
I was kept on hold for 15 min & was also told that service mgr can't be 1st brought online & then cstmr will be called as service mgr is more important . This is the 12th day. I am afraid to use this word, but your service is absolutely bad and behavior is shameless.

Bought Aquaguard Crystal NXT on 23'rd April 2023. Was told that it will be installed within 48 hours. But it's been 5 days (more than 120 hours) Nobody has come for installationz even after repeated complaints on customer care no. & The Dealer : Maharashtra Electronics, Tilak Road, Pune 411030.

PLEASE HELP.

Kindly arrange a technician visit urgently to my place to resolve the problem

sangeeta lahoti/ arun kumar lahoti
[protected] registered number
we have 3 year service contract but i do not have the details in office kindly check with registered number

Reference number - 1592077
date - 17 april 2023 for rupess 17, 990

Transaction id :[protected]
[protected]- Customer ID

Product other than the order was delivered on 24 april 2023 after repeated follow up, as the installation is pending as of 26 april 2023 upto 8 pm.
Kindly take serious action this poor customer service or it will be escalated to higher authority or we may even go to consumer court .

Need a action on this at the earliest .

I paid for my annual amc contract 3400/-
But no one can solve my filter problems and issue and after so many calls and email sending on Eureka Forbes but no one can visit .now I want my amc money back but but they are not giving me money .and also not arrange service for my filters y I purchased amc and Eureka Forbes they are cheated every cunsumer and customer why not taking action on it

Hi,

Hi Ms.Deepa,

My name is Murugadas D and I had purchased the Dr.Aquaguard Magna HD RO (Next) product from Eureka Forbes long ago. I had paid Rs 5000 for the 1 year AMC including the filter change on 17/Mar 2023. Also chasing customer care and service engineer for almost one month and still NO UPDATES.

request no: CM[protected] dated 20/Ap4 2023

Actual payment made on 17/mar and the request is automatically closed without resolving. Again next request placed on 22/Mar.

My water purifier is not working.
submit the repair request on 28th March. 2023.
Repair request no- CM[protected]
Customer ID- [protected]
My AMC is valid 07th June 2023.

Repeatedly call customer service many times (you can check my call records), but still no action taken. no service person attended the call.

Now i want to know when this issue will resolve, or i need my AMC money back, or give any replacement. and also let me know where I should submit the medical bill of my family as they had problems due to water. as my complaint was not attended on time.

contact- [protected]
mail id- darshan.[protected]@gmail.com

I purchased a Eureka Forbes Aquasure water purifier in January 2022. In just a few months o[censored]sage, it started giving me trouble and stopped working. I raised a complaint through the app, and someone came and fixed it, but it stopped working again after just one month.

This frustrating cycle continued for almost 6 months, with the purifier breaking down repeatedly and the company sending someone to fix it each time. I even sent a mail to their customer care asking for a replacement, but they ignored my request and continued to send technicians to fix it.

Now, the warranty is over, and they are demanding money for servicing, even though the product has been faulty from the beginning. They are not even responding to my emails, which is unacceptable.

I cannot stress enough how disappointed I am with the Eureka Forbes Aquasure water purifier. It has caused me so much inconvenience and wasted so much of my time and money. I would not recommend this product to anyone and urge people to think twice before investing in it.

I have booked for water purifier demo on March 31st and the sales person visited my house for demo on 1sr April. He mentioned to pay 1000 rs advance and promised if we don't confirm the order the Amount will be credited back within 7 days.

We are trying to get back the Amount but the sales person not responding back and the customer care is not giving proper solution. Every time they are creating new complaint. I have already registered complaints. But there is no proper response.
Will I get the amount back or this is one type of theft.
Kindly look into this issue and take necessary steps to revert back my money.

I request you to don't promote or advertise any fake companies,

I had received a message from Eureka Forbes for the gift of Spykar product. So I clicked the link and ordered Duffel bag. I paid with my credit card Rs.529.82.After that I got a message a that your payment is successful for any further inquiry contact 360inex. I am not to contact them through email or phone. I have not got any communication from 360inex or Spykar.Please advise. 360 inex is fake company please don't send any message

Customer Code- [protected]
We had an issue with the robo after few months o[censored]se that it was stopping after few minutes and we had to pick it up and place it on charging station to use it again inspite of it having sufficient enough battery. We had complaint about the same to eureka forbes and a technician visited our home to check it, the technician was unable to solve it. After that we complaint about it again and again but no action was taken by them. Since our product was under warranty when we had raised the complaint, the company should have replaced the product or refund our money, but company is not listening and just giving us assurance that they will escalate our matter and it will be solved in 24 hours but still no action has been taken from them.

I had brought this product in March and in September, there was a complaint of it dropping dirt picked up on carpets. The technician failed to resolve it and took it to the repair center several times taking several weeks each time with the problem unresolved. Then they stopped taking my calls and it took me a month of calling the customer care for them to bring me back the machine with the probem unsolved. The technician told me he will inform the office about it and for me to call the customer care. I have been calling since then with no response. I had bought the instrument because i had undergone surgery and was unable to do cleaning. while I made the complaint I had warranty. now it is seven months since and there is no warranty and the problem is unresolved. I wish i had opted to buy some other brand .

Hi,

I purchased the product may 1st week 2022, I am facing issue on 14 Feb 2023, i registered the complaint in customer care center, but they are denied the complaint after 24 hours automatically closed, again and again i raised the complaint but no one is given to proper response to me, i think power cable issue, as per electronic device within warranty if any think happen ( manufacturing defect ) is free of cost but customer care guys telling its chargeable,

after i contact so many time customer care then they raise the complaint, but its useless, so i contact the sales man who saled the product Mr.GUNA chennai area sales man, he forward my complaint to mr.Anwar AREA manager of Chennai city sales team and he given the Regional service manager Number mr.mathew choco, he is not picking the call, i tried many time more then 50 time, he is not picking the call

Now i want Replace the product - is more than 2 months the product completly faulty, so kindly given the solution for that

thank you
Senthamizh

'm Santosh Musale and I have been using Eureka Forbes products for the last 10 years.

On 1st March 2023, I bought a new Enhance EXT UV+UF from Modern Electronics, Vishrantwadi, Pune 411015.

It worked for a couple of days and started giving trouble. I called the Eureka Forbes customer care center and the technician visited my house and he did some repairs, and it was working again.

However, the issue is not resolved yet and I raised a complaint to Eureka Forbes customer care as below but no response even it is almost a month now.

Complaint number - CM[protected]
Raised on - 24th March 2023.
Reason - Because the new product is not working as expected, take away the product and return the amount.
Mobile number - [protected].

Request to help with this as a matter o[censored]rgency

Sir maine 13/04/2023 ko amc 6000rs. Ki purchase ki thi... lekin abhi tk filter change Krane koi bhi nhi aya hai...
Customer care ko call kro to hold kr deti hai...
Pareshan kr ke rakh diya hai...
Name Kapil katiyar
Mob. [protected]