Eureka Forbes Complaints & Reviews

CM NO[protected]
DATE OF COMPLAINT 02/09/2022
R/S,
I had taken AMC Contract for water purifier from aqua guard Eureka Forbes. From last 11 days i have registered my complaint that purifier is not working next day technician has visited the site and replied that mother board is out of order i will come tomorrow and replaced it. 10 days has been passed but still our purifier is not repaired whenever i contact they...

I thought this was a trustworthy company but it has turned out to be fraudster too. I booked a complaint by calling their call center and they sent a Technician(email from Eureka Forbes with Technician name) over the next day. I bought an AMC and he said that the invoice will be delivered in 24 hours time.

Now after 10 days and constant follow up they are telling me that I should get in touch with their Technician directly...

I am calling and sending mails to this customer support team from 2 weeks but still they are not responding .

They only replying mail like below but not resolving my problem for weeks

We have raised your concern with our respective team. Your new ticket number is Task No[protected].

[protected]@gmail.com

Can you please help me to resolve this issue?...

I had got Eureka Forbes aquaguard installed 3 months back. It stopped working 20 days back, even after repeated complaints, calling and texts, no one has still come to fix it. I have to buy water, what’s point getting 15k aquaguard installed?...

I am purchase ro friday night but still sunday afternoon ro not delivery.
Why not delivery still ?
we are complaint deepa madam, tinku das and sent the mail but problem not solve.
Why still not delivery.
Representative talk at morning 10:00 to to 10:30 our staff delivery godown.
I am help lass....

Hi,
I have made several calls to Eureka Forbes since 2nd September but there technician has not visited my place yet. My RO is under warranty and AMC. Every day they tell me that the technician will visit today but it doesn’t happen. I’m incurring Rs. 500 a day on Bisleri water. I’m very dissatisfied with their pathetic service. I want reimbursement of the expenses that I have incurred as well as want my RO to serviced quickly....

Logged a service complaint with Eureka Forbes customer service 7 days ago that my product is not turning on. No response and no progress. Worst experience ever. I escalated the issue twice and this is all I get as response but nobody contacts me about fixing my damn product.

#### Response from Eureka Forbes CS ####

We apologize for the inconvenience.

We have escalated your service request to the...

I have never experienced this kind of customer service ever, no timeline adherence, no responsiveness, only fake promises. I have a 2 month old Water Purifier which has stopped working, I contacted the customer service on 3rd of sept, they told me a technician will visit by eve or next morning. There was no call or any kind of contact from their end. Again on 5th Sept I call back to check on the status and guess what they say???? Your complaint...

I had raised a complaint after my aquaguard filter started leaking water on 01st August 2022. Since, then, The technician comes, tells me this part is not working/damaged(First:-Pipe in back, Second:- Pump, Third:- PCB). They are going to request the part and then they will replace. Each Part took respective time(Pipe:- 10 days, Pump:- 15 days, PCB:- 20 Days). All this while, I made sure that my machine don't stop working despite leaking...

I have slit/mud issues in my borewell water and when i enquired with Eureka Forbes team the sale person came home tested the water conditions and then suggested me to go with water softener along with a small blue filter, i bought AWS 2000 model from nearby Eureka Forbes authorized dealer in Bangalore on end of May.

Within a month the water was not getting filter and i raised a compliant on June stating the same. Technician...

Sir
I have raised Complaint no. CM[protected] for service of water purifier Aquaguard Superb on 28.08.2022, till date (ie 09.09.2022) no technician attended to resolve the issue even after so many repeated calls to customer service.

In view of the above, please refund the AMC amount paid against the customer ID. [protected] (component no. 46635009 serial no.7890) at the earliest to service the water purifier from...

Hi, | am not satisfied with the service of eureka Forbes. I have raised service complaint CM[protected] on August 17th to Eureka Forbes and it's September 9th today and it’s been a month without technician visit to resolve the issue. Many of the Eureka Forbes customer feels their service as Worst service and poor customer care service after several calls. I have warranty period till Jan 2023.

I know you are the right...

I have made full payment but I have not received the receipt for my order. I have asked the sales agent who completed my order multiple times but have not received the receipt for my payment. I have also not received payment confirmation email from Eureka Forbes.
Payment reference number[protected]
Ref no for Sales Order-[protected]
sales order date-03/09/2022...

I purchased a aqua guard enhance uv+RO on Monday and installation not done till now I want it to be done by tomorrow...

Respected sir / madam

I Dr.Ishita Rathee purchased a filter which is in warranty and and has been out our service since 1 wk now

Within the period of my purchase the technician has visited earlier also regarding problems with this Aquaguard . Same can be varified from your records
Technician comes and tells that the filters are choked and I have to pay for new filters
Despite being in warranty...

On Aug25th registered complaint for unit is not working. No is attended the issue till now . Even contacted CEO escalation desk, there is no response from even CEO escalation desk also.

There are so many ticket numbers registered from last 15 days .
Below are few Ticket/reference numbers
TicketId: #DNDR-186587, #DNDR-185898
Complaint nos : [protected], [protected], [protected]...

Pathetic service from Eureka Forbes. Eureka Forbes sells high price product and that come with low end quality in terms of service as well as product quality. I purchased Aura RO water purifier mere few month back at around 20K where I struggle with getting the mandatory service done and product is faulty as well as sometimes it works and sometimes not. Want this product to be returned and issue my money back. HIGH UNSATISSFIED WITH SELL...

I had replaced the filters of my purifier in December and normally it comes for 1 year for 2 people .This time purifier filters came for only 8 months and complained to the company regarding same.But there is no response from them even after so many emails and now my mails are blocked from sending to company. NOBODY HAD ADDRESSED THE ISSUE AND NOW MY MAILS ARE NOT REACHING THE COMPANY MAIL BOX...

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have...

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have...