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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

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Updated: Aug 13, 2026

Complaints 8018

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3598

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Eureka Forbes reviews & complaints page 17

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Address: Mansorvar , jaipur

I am writing to express my concern regarding an unresolved complaint (CM[protected] that I raised on 25th September 2024, related to my Eureka Forbes water filter. Despite multiple follow-ups with customer care team, the issue remains unaddressed.

As I am currently enrolled in the 1-year AMC plan, I expected prompt and efficient service. However, the lack of resolution is concerning, especially given that we have been using unfiltered water for an extended period. This raises serious concerns about potential health risks.

I kindly request immediate action to resolve this matter. If there are any further delays or issues, I would appreciate clarification on who will take responsibility for any potential health consequences.

I look forward to your prompt response and resolution of this matter.

Details of the client are as follows:
Ritu Jain

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Dear Eureka Forbes Customer Service,

I am writing to express my extreme dissatisfaction with the recent service provided by your technician on 22 oct 2024 Despite paying for the service and amc contract, the machine was not mounted securely to the wall. As a result, the machine fell over this morning, causing significant water damage to my home.

I am requesting a technician to come immediately to remount the machine properly and address the water damage. I am concerned about potential mold growth and further damage to my property.

Please contact me as soon as possible to schedule an appointment.

Thank you for your prompt attention to this urgent matter.

Sincerely,

Eureka Forbes customer support has been notified about the posted complaint.

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Website: www.eurekaforbes.com

I purchased a 1-year AMC (Customer ID: [protected]) on 23rd October, but it has been 18 days and no technician has contacted me yet. Despite multiple follow-ups, I have received no response.

I even called the toll-free number, which is misleading because it’s not actually free. I had to recharge my phone, and within just 5 minutes, ₹20 was deducted. The customer support agents simply say, "We will resolve it soon, " but nothing happens after that.

I have also tried reaching out through the company’s Facebook page and on X (formerly Twitter), but I get the same empty promises with no action taken.

To make matters worse, after paying for the AMC online through the app, I realized there’s no refund policy. This feels like a way to trap customers without providing the promised service. I strongly advise others not to purchase AMC online until the company resolves these issues.

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Address: B1/B2, 701, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013

We have purchased Eureka Forbes Vacuum Cleaner, Forbes Cordless Zerobend Z21WM through demo at our residence. There is 10 days return policy for this. as we want to return this, request was generated for the same on 7th Nov 24, but till date we are getting reply on mail from different users from customer support that it will be addressed at the earliest. call log no. CM[protected]. daily we take followup but there is only one answer that it will be resolved at the earliest. already 10 days have passed.

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We bought eureka RO last year and got AMC this year March. despite of calling multiple times no one came for service. We need refund of Rs 5699.

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I have ordered the vacuum cleaner FORBES CORDLESS ZEROBEND Z21WM

Order ID: NGL1K8AH39626900
Product Name: FORBES CORDLESS ZEROBEND Z21WM
Product Number: GVCDFCZB21WM00

BUT I HAVE RECEIVED THE BELOW PRODUCT
Product Name: FORBES CORDLESS ZEROBEND Z21
Product Number: GVCDFCZB210000

Mobile No : [protected]
Mail ID: paddy.[protected]@gmail.com

Eureka Forbes customer support has been notified about the posted complaint.

Nov 24, 2024

Updated by paddy.hari Still no responses from Eureka Forbes, worst company

Nov 24, 2024

Updated by paddy.hari If they are unable to provide regular support, why are they selling the product? This is 100% cheating company.
The company doesn't seem to have any guilt after sending the wrong product. Are all the senior executives asleep or unresponsive?"
They took my hard-earned money and are getting their salaries from it, yet they fail to provide the support I deserve.

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paddy.hari

from Pune, Maharashtra

Nov 12, 2024

Kindly initiate the return process and deliver the ZEROBEND Z21WM which I ordered.

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Website: eurekaforbes.com

Purchased purifier on 31st Oct but installation pending, This guys are worthless and unresponsive for installation, They just ask you to wait and show the urgency but don’t solve the problem. I am loosing the patience by following up with them, I raised the issue at grievance but they are also not able solve the problem. They have zero control and poor management to give basic service, they have created two service requests saying urgent resolution but as I said its Worthless. Due to unavailability of purifier, I need to purchase water can since 8 days and spent around 700/- on it. I demand for loss of 700/- and penalty for waste of my time
Ticket[protected]
Ticket 2 - CM[protected]

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Address: Shipra Sun City Indirapuram Ghaziabad

With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

Aquagaurd RO not working and no one listening at Eureka Forbes even after several reminders pathetic service

Eureka Forbes customer support has been notified about the posted complaint.

Aug 13, 2024

Updated by Ashesh11 With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

I have purchased Eureka Forbes Aquagaurd RO AMC on 09. Aug.2024 but after replacement of filters by Eureka Forbes technician water giving bad taste like salty water and TDS also measured by technician is approx. 300, I have called Eureka Forbes several times from last four days after replacement of RO Kit, but no service provided till date, pathetic services by Eureka Forbes and its service partners. Ashesh S/O M.L.Koul

Every time I call or mail, they say we will help but daily same issue again and again from last four days

Eureka Forbes has Mentally Harassed us by not providing the solution

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I ordered a Vaccum cleaner from the Eureka Forbes website on date 30/10/2024.

The estimated delivery das was 3/11/2024.
But didn't receive the product yet.
But it was surprising that the Warenty of the product are started & also bill has generated. But I didn't receive the product yet .

I need compensation for every delay dates.

Apr 30, 2026

Complaint marked as Resolved

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Address: 19, FOURTH STREET, KAMARAJ NAGAR, 600071

The purifier was bought on 26th Oct, 2024 and got installed on 30th Oct, 2024. Since installation there is a water leak from the machine and the service technician who did the installation not picking up call and the toll free number not accepting my call since warranty card not yet made.

Really worried weather I made mistake by selecting Eureka Products
Please correct the situation on priority basis before it is escalated further

Rajendranr
[protected]

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Address: Manada Udagatti 1401, Mangalmurti Homes , Above Mahakali Super Market , Near Model College , Khambalpada , Dombivli East , Pincode 421201.

We have renewed our AMC for AMC ORDER NO SO[protected] on 10th Oct 2024.
As per the Eureka Forbes app the visit was due on 11th Oct 24 - Technician Name Rahul Bhardwaj but till date the person is not attended the service.
Today again I have rescheduled the service date to 29th Oct and again the job was alloted to Rahul Bhardwaj. After contacting Rahul Bhardwaj understand he is out of station.
You are requested to kindly allot new Technician to complete the pending service job.

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Address: Titwala

I have purchased AMC online by paying Rs. 4177/- on 6 Oct, 24 for product Aquaguard Enhance RO+UV+MTDS but still Today 24 Oct, 24 no one visited despite of several calls to customer care.
They daily register complaint and gave assurance for resolving issue on high priority but still no one visited.
Even I spoken with service center they stating that Filter KIT stock not available. On 21 oct, 24 I was informed that kit is available and engineer would visit on 22 Oct, 24.However no one has come and they not responding the calls.
I think Eureka Forbes teams not serious about the service. If stock not available then why sell the product ?
And AMC should be applicable after the installation.

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Address: Ashwini layout Seegehalli KR Puram Bangalore -49

Website: www.eurekaforbes.com

We ordered a water purifier in Eureka Forbes Website online on 26th Sep'24 and delivery date mentioned on the website was 27th Sep'24 and money debited however no update on the delivery of product and false / no response for my emails sent to [protected]@eurekaforbes.com / [protected]@eurekaforbes.com/
[protected]@eurekaforbes.com. Initially they confirmed product dispatch which is false info / misleading customer with wrong details and later there is no response from them, They are cheating customers and customer care do not assist customer as is online purchase and we are left without any resolution. Please help

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Address: 55, Pravartha, The Little Valley, Rachanamadu, Bangalore - 82

I have booked service for my Aquaguard Water purifier on September 12, 2024 (request No. CM[protected] and the appointment was scheduled for September 13, 2024. I have purchased AMC recently and they are supposed to change the filter during the service. I have called customer care people many times and they have always given fake promises and there is no resolution. I have written a couple of mails to the customer care and they were so irresponsible, they did not even replied to those mails. The technician who was assigned is Mr. Suresh G. V., and each time, when I tried to reach out to him, he promises that he will be visiting on the same day, but no resolution until this date (October 4, 2024). I want my AMC amount back immediately. Also, I am planning to throw this Eureka Forbes product and look for any better products with good customer service.

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Despite several visits from your technician, the blinking red light issue is still not fixed, and I have lost all patience.

First, I reported the red light problem, and your technician charged me ₹4, 500 for an AMC and changed the filter. That did nothing to solve the issue. Then, he said the problem was with the adapter, took two weeks to replace it, and the red light is still blinking. Now he claims it’s a sensor issue, but nothing has been done for over 10 days. Meanwhile, I have been ordering water for the past 25 days, costing me ₹100 per day. Who is going to cover this cost? I am stuck with a faulty system despite paying for your services.

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Address: Hingna, Nagpur

Hi,

I am from Hingna, Nagpur. My address is 78, Shri Laxmi Park, Behind Kedar Sut Girni, Hingna Road, 441110.

I want 2 bags of regeneration salt for my eureka water softener. But when I put OTP, the page goes blank. (error 500). I have been trying since yesterday.

My mobile no is [protected]
My email is : [protected]@gmail.com

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This is in reference to my service request (Ticket Number: CM[protected] raised on Oct-02-2024. It has been four days since I raised the issue about my malfunctioning water purifier, and yet, no technician has visited. Despite repeated follow-ups, I have not received any response, nor is my issue being addressed with the urgency it deserves.
This has been an ongoing problem and is completely unacceptable for a company that promises reliable service.
Every day, the customer care representative calls me to tell that the technician will visit today.

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I have purchased one water purifier from given company website on 2nd October 2024. I paid online to the company site. All the login in company mobile no, [protected]. Transaction receipt for suspenseful transaction generated. Company doesn't give delivery detains or correspond regarding this. I shared my transition details with company by mail and what up. but nothing done by company yet.

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Purvank s

Oct 17, 2024

Same here, we ordered product on 26th Sep6'24 but so far no update and product not delivered and return not processed

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Dear Recipient,

Reference is invited to the subject.

My complaint CM[protected] dated 25 Sep 24 regarding our only 4 month old Water purifier Aquaguard Classic Select+ This is the third time within 4 months the purifier stopped working.

And now I am writing this through this platform with much disappointment with Eureka Forbes that the complaint not been attended since 25th Sep. The escalations were made on all four sources, Portal App, Call Centre, WhatsApp link and through email in last two days. Even no one bother to contact us.

How you expect us to buy filtered water every day.

Kindly take up the matter.

Regards
PK Gupta
Mobile [protected]

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Address: purswakkam chennai 600084

Website: eureka forbes

Aqua guard not working, made complaints several times on phone, mail, app but no response

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