Eureka Forbes Complaints & Reviews

There product stopped working a month back since then iam trying to reach them and raising complaints but everyone are saying an technician will visit withinin 24 hours but no one came . It’s been 20 days almost And there always saying a technician will come but no one came, iam loosing my patience already...

I have AMC of my water purifier(Eureka Forbes make). Recently on 7th August it stops working due to main PCB failure(Visit by technician on 8th). As per technician spare PCB was not available & it will made available in 2-3 days. But till today spare is not arranged. I am continuously writing mails to company as well calling call centres/local service team, but always getting same response as matter was taken care in fast track but no one...

The Reason for placing the "Aquaguard Select Water Softener AWS 5000" is to avoid the salt deposit in the Plumbing Materials used in the house.

I was told that if any issues in the water softener will be addressed in 2 days. I raised the case ( CM[protected] on Friday, 29 July 2022.
Service Engineer visited the site on Satruday, 30 July 2022 [ He didnt idea about "Aquaguard Select Water Softener AWS 5000". br...

I am calling Eureka Forbes for installation of my RO system complent ID [protected]. It's been 4 days no help from them. Every day tell me that they will install my RO system today. Still there service person didn't called me...

I have raised a request for service of water purifier on 1st August 2022 but still not received service from the company. As per the company norms they promised to give service in 24 hours. Called up many a times on customer care and also escalated the issue but no success yet. They just say that technician will visit in 24 hrs but no one visits. My request is still open. My service request number CM[protected]. My place of residence...

We had purchased AMC from Eureka Forbes Invoice No.[protected] Dated 16th July, 2022. We have nee requesting for a repair visit since then but are being told 'next day' since and that too over a bot, the calls are not being responded to....

Hi,
It's been more than 48hrs my issue is not resolved, called couple of time to your care but getting reply that within 24hrs it will get resolved, however I don't when that 24hrs window will be over.Its such a shame that Company like yours provide such unprofessional service which is totally not expected.I do understand that you have large customer base but what's the use if you can't provide service timely despite my machine is...

Been six days
Complaint was registered
Escalated the complaint twice
No team leaders or supervisors on floor
Promises made of senior team getting in touch and not being fulfilled
Spent above 1 hour speaking with a certain “Asma” day before regarding the same
She said she has now sent this matter to the senior team
According to her, at any cost the technician would arrive between 11 am to...

I paid Rs. 6100 for comprehensive AMC contract on 05th Aug 2022, In next two days their service executive came and told me that i should've have bought AMC though him instead of doing it online directly. After checking the purifier, he told me to replace internal pump, and that Pump will be chargeable extra. When i asked him the reason, he again said 'you bought amc online'..
I don't want to pay extra even after purchasing comprehensive...

I have Compliant last[protected] but there is no response .they give pathetic message that we will resolve within 24 hours but i don't which 24 hours?...

I am Mitali Sarkar from Lupin Foundation, Pune.

My concern is regarding false commitment and delay in deliver of the machine by all the line managers handling our account in Eureka.

We had made full payment on 31st May 22 and till date I have been given only false commitment of delivery.

I am surprised to see that such a big company like Eureka is dealing with their customers in such an unprofessional...

Dear team,
I have raised a service request on Dated 02 Jul 2022 service request no [protected] but still resolution not provided by eureka.
1. Multiple mails sent to Deepacustomercare and ceoeurekaforbes.com but
not response.
2. Many times trying to connect with local service Centre but not responding.
3. I have escalate this problem to all social media platform but still no resolution....

Dear team,
I have raised a service request on Dated 11 June 2022 (call log no.- [protected]) but still resolution not provided by eureka.
1. Multiple mails sent to Deepacustomercare and ceoeurekaforbes.com but
not response.
2. Many times trying to connect with local service Centre but not responding.
3. I have escalate this problem to all social media platform but still no resolution.

Very...

I have been trying to get dust bags for my vaccum cleaner for the last 2 months and the company says they will send a technician to my place and charge me 550 INR just to deliver a 200 INR dust bag. I said that I can pick it up from the nearest store / service centre. I visited the service center address provided by the online customer service agent, and they didn't have the dust bag and they told me to contact the customer service again....

Service is pathetic, no action after multiple escalations. We brought this product on 18 Mar 2020. Initial year product and service was fine.
We Renewed once in 2021 paying 4000 which suffices only for 4 service.
Recently again we were consistently receiving multiple calls daily 2 on my and husbands mobile phone to renew AMC.
Our Filter and Cartridge is expired the tank needs cleaning its giving dirty water even insects...

I have a euraka forbs trendy nao and the house connector links got broken and now i am not able to fix the pipe to the machine. Kindly get back to me @[protected]@gmail.com...

Dear Sir / Madam,

Few months back at the end of March the Service man installed the new filter within AMC and took our first filter because he said that first filter live is over. After that he installed new filter and it gives good service upto one week ; then slowly it started showing problems. The aquaguard became slow. Then I call the service engineer he said we need to get this filter change. We need to buy new filter...

My Water Purifier is not working since 1st Aug.22.I lodged a complaint in this regard on 2nd Aug. morning.A Service Mechanic visited my premises on 2nd evening and having just looked at the machine told me that the Power Supply Board needed to be changed.He wanted me to renew my AMC on that day itself though the same is valid till 30.08.2022.He wanted me to give him a satisfaction code which I refused since my problem was not solved. Inspite...

Since 3days no one attending the complaint...

NO Service response for tickets

I have installed water purifier AQUA GAUARD SELECT NRICH U in April 2022 with 2years AMC

It’s not even 2 months, I have raised 3 tickets with customer care so far for a single problem “Water leakage “ no one showed up for service till now.

I am really fed up calling customer care and getting new tickets every time I call them but no one responds to that ticket....