Eureka Forbes Complaints & Reviews

I have ordered Eureka Forbes product from Flipkart on 11 November 2023.

On the installation day, I got to know that the product did not suit my requirements. According to engineer, the purifier needs 24 Hours water supply else I have to put a machine which means additional cost. I chose to return the product and have contacted Flipkart executive first. The Flipkart executive cited that product can only be returned with authorised brand seller i.e Eureka Forbes. Hence, I contacted eureka forbes executive at [protected]. I contacted both of them before the valid return period.

However, the issue is not resolved till date and it's been over 2 months now. I followed up with the company repeatedly over mail, customer care, twitter but to no avail. Everytime I reach out, they respond me with same templates - "your issue will be resolved at the earliest".

This is serious harrasment to a customer who has paid the cost in full without availing any benefit from it.

CM[protected]
have been following up with the customer service team pertaining to address my Aquaguard leakage problem and all I have been hearing is we will resolve it as soon as possible. How soon?
I renewed my AMC in November and I requested for Filters to be changed in December 1st week however it was after 15 days it was changed i.e. 28th December post that there is water leakage problem where water is continuously flowing out from filters which is inside of filters.

Since than I am being told that the engineer will come but no one has addressed. I spoke to Vivek on 31st December morning i.e. today who said he was the Manager in customer support and I was told that by 1pm the engineer will come but no one has come.

May I request to you please stop harrassing me and put me to someone who can address my issues or may I request you please take your Aquaguard back or send me the address and take this back. I'll go to another company who are empathetic.

I own an Acquaguad Water Filter since 2015. I have also taken AMC from the company. I got a call from a call center last week for service visit and a person posing to be authorized technician visited my place and changed the filter. He mentioned that AMC has expired during May 23. He renewed the same for yrs and charged 9200 including service charge. However, after the visit I relapsed that AMC is valid till Aug 24 and hence I am victim of fraudulent AMC. The invoice is also fake in the name of Eureka Forbes

I have raised a complaint on 18th Dec 23, and the complaint number is CM[protected], the purifier is very slow and blinking red light.

but no response till now, even after calling and escalating the issue, till now not even got any response from them.
customer service is pathetic. Even after raising multiple service requests, the technician didn't come to resolve the problem.

Hi,
I have purchased RO from Eureka forbes and it started getting leak few days before. I raised a complain through their website (Ref complain number: WOIN[protected]) on 24th December, 2023 . Inspite of sevarel calls there is no resolution till date. I have already taken their AMC but there is no use.

They always saying that, they are going to ecelate the issue but there is no responce from them or service provider.
Meanwhile my family got sick due to contaminated water.

Please do the needful.
Ravi Kumar Adapa
[protected]

ID CM[protected]. Service support staff are not attending the complaint. When ever we approach its bein rescheduled since last 10 days

COMPLAIN ID : CM[protected]
PRODUCT : LVAC ROBO VACCUM CLEANER
PURCHASE : DIRECTLY FROM EUREKA FORBES

i have complained 4-5 days back and no services recieved yet and today i recieved mail for feedback for services which i havent recieved .. your ahmedabad sales and service teams are notorius . this product is faulty and i request you for refund for my product . you have the worst services i ever came accross and i dont want to continue with this product. looking at your brand unable to give services . Request you to refund me on immediate basis

Very bad experience.

It's been more than 24 Hrs but no one has attended my complaint.

Complaint ID : CM[protected]

Issue : Breakdown

Schedule Date :[protected]

My complaint # CM[protected] and despite numerous attempts since Dec 6, my complaint has not been resolved. The supervisor on the customer service number refused to talk with me. My AquaGuard was purchased in July 2022, but stopped working on Dec 6 2023. The customer service is of no help. I have sent an email to the ceo, Anu Kotian and other senior staff. No response. Will approach Consumer Court if necessary

My customer id of Eureka Forbes is [protected]. My complaint no. is CM[protected]. I purchased the water purifier last July. My water purifier stopped working since Dec 6. Despite numerous complaints at their registered p customer service number nothing has been done. We will approach the Consumer Court if needed. They have not responded to my complaints and when I asked to speak with the senior representative, the senior refused to come on the phone.

I purchased AMC and booked the service request for servicing of my water purifier. Surprisingly, service request sitting in same status from last 5 days and no one contacted on my cell. Escalated issue via multiple channels but these guys are not bothering about customer and giving false promises. It's a fraud scam where they're collecting money from consumer in the name of AMC and giving NO service!!! Pathetic experience

I have purchased a water softener model no. AWS C2500 DX on 30.10.2023 under invoice no.[protected] and the same was installed 2.11.2023. On 8.12.2023 i noticed the water received in tap was fully salty which can not be used. it appears the output water mixed with salt used in the softener for regeneration. I also doubt that regeneration is not taking place. I called the compliant registration number[protected] and i was told that my product...

We bought an eureka forbes air purifier for asthma patient, at the time of delivery the sales agent convinced us to buy a water purifier also. he checked our kitchen and suggest aquaguard nova uv+uf. when the technician came to remove our old filter and apply the new filter, the filter did not even fit in our kitchen. we called the sales agent and he said return and refund has been initiated and will be completed after after 40 days. after 2 weeks he stopped picking our calls. then i checked online and found out that return period is only 30 days. when i called national consumer care i found out no return was initiated, thats when i initiated return process .since then i've been calling every week about updates, but it is always the same answer we've put your request on priority . its been 2 months since i initiated return process, still nothing has happened yet. it is an unopened and unused aquaguard.

I have purchased Gold AMC on 18th Nov 23, customer care executive confirmed that old candles will be replaced on the same day, but still no one has come to replace. I have been following up over mails, calls..but there is no response. My complaint number is CM[protected].

Customer No - [protected]

I have renewed my AMC on 04.12.23 and booked service request for 05.12.23. till the time status is showing only technician appointed and technician is not reached since 05.12.23. I hope appointed technician is died.

Requesting you to appoint new technician for service.

AMC must from the date of technician attend a complaint.

Purchased vaccum cleaner in Jan 23. It's not working since it was purchased. It's under warranty period. Complaint raised a number of times but company closed the complaint without attending the same.After feedback they call and again register the complaint but it is again closed without attending. This goes on repeatedly. This is vicious circle. I am fed up and feeling very harrassed. Please take necessary action against the company...

Customer no [protected]
Complaint no
CM[protected]
Purchased the machine Robo LVAC voice pro in July 23. Was nicely working till 30th Oct. I made a complaint on 31st Oct. After a daily follow up, received a new machine on 23rd Nov.It was a faulty piece. It is cleaning abruptly and not mapping properly.
Again lauchaned a complaint, but every person, without the two local engineers, are neglecting the problem.br...

I purchases Gold AMC plan on 28th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good. I flowed up with multiple email and customer care daily but EOD nothing happing. Request you to help on this.
Below are the details

Name : Tanusri Bhakat
Complaint Number : CM[protected]
Product Name : Aquaguard Regal RO+UV+MTDS
Reason...

I have AG CRYSTAL PLUS UV -12 MTH COMP. AMC and even after rising complaint co. is not providing the service. They say as per co. policy they cant refund the money as well. Seems like taking money upfront and not providing any service. Hence rising this complaint.
Service Product Code SCTLPC100C12
Serial No. [protected]
Product Code GWPDCTLPC10000
Customer Code [protected]
CONTRACT RECEIPT NO.SO[protected]...

Service request pending from 27 Nov 2023 CM[protected],

Technician not visited tofate.

No resolution despite repeated Calls to customer service and escalation team