Eureka Forbes Complaints & Reviews

I have been duped by the Eureka Forbes technician last week. I needed my Aquaguard INOVA water purifier to be serviced and candles / carbon filter changed. When the technician came in, he said that the cost of cartridge + filter is INR 1575 which shall be replaced every year and two servicing per year is INR 800. So total cost per year is INR 2375, and AMC for 3 years is at INR 4965. Hence I would save INR 2000+ in a three year period. Based on trust on Eureka Forbes, I agreed to this and paid.

Then for some reason I thought of calling up the helpline. When I called up the service center i was told that that the cost of filter + cartridge is around INR 800 and service charge is INR 400. So total one time cost for replacement of candle + filter cost is INR 1200 and 3 year AMC is INR 4525.

This is a simple case of fraudulence. I had been using the water purifier for last 12+ years, and this is the first time i have been let down on my trust by a brand as Eureka Forbes.

The invoice is available with me and can be produced on request.

Purchased Aquaguard magna HD RO on 15th May 2016 and the product started throwing issues within a month of its purchase. After multiple complains the technician came, repaired it then and assured us of no show further. However, again during last month the machine started behaving improper.
I registered a complain again (Ref no.[protected] days back and I was told that the technician would visit within 2 working days. Till date, neither anyone from Eureka has visited nor they have responded properly on my multiple attempts to reach them.
I received text message yesterday saying that the issue has been assigned to someone and after few minutes I again received a text saying that it has already been closed. How did it get resolved without the visit of technician to my place ???
It is surprising to get these kind of communication from representatives of Eureka Forbes.
Hope to get the quick response now in helping me out to replace this faulty product.

I have raised complaint for my water purifier aquaguard sensa on 18/08/2016, no one had visited nor called. Then again i had called call customer care centre the person name niket told the earlier the complaint was not properly processed he will create a new complaint. The no. Was 88994407 dtd 31/08/2016. Suddenly i got a message that the complaint has been solved. Then again i called customer care this time again i again got new complaint no. Which was 89099700 dtd 08/08/2016 for aquaguard sensa & 89099721 for euro air detox, again yesterday i called asking status so the cc guy named saurabh gave me new complaint no. As 89124057 for aquaguard & 89125221 for euro air detox. Every time i called & got new customer care number & consolation. I think that by giving new complaint no. Company is trying to fool its customers as in their record all complaints will be seen addressed in time. I got the worst service for eureka forbes in jaipur. The company is having only one technical service provider named shyam which seems to be not particular in his job. This guy doesn't even call that he is coming nor informing. Simply conveys to his superior that the door was locked or customer not found. I don't understand why he is not calling on phone. I hope company had provided him mobile. Simply want to say very pathetic service in a capital place of rajasthan state.

Hi Everyone,

I bought this Dr Aquaguard HD Magna RO+UV, for 17000/- on 21 Feb 16 from their Direct Sales Office in 1 Floor, Sannathi Street, Poonamallee from a sales guy named Dhanavel.T. Now I shifted to Mylapore and got it installed by the company people on 30 May 16. Now within this period, the water stopped coming 3 times and all the time when I complain on their customer care number a guy comes and changes the external filter for Rs 375. Means I have spent 1125/- in 2 months after purchasing the machine for such a big amount. I am more frustrated because water inlet is form Metro water and the same is used by the other 6 houses in the apartment where I stay. Lastly on 7 Sep 16 they have taken the complaint again but till date no one has turned up. I had used their previous Booster Pump model for 6 years and felt happy about it. But this HD RO Magna is their worst product I guess and over and above Mrs Madhuri Dixit comes to campaign about it.

Hi, I purchased the Dr. Aquaguard from eureka last September. From the time of purchase the unit has some or the other problem. It leaks all the time and they don't even bother. I am asking for a replacement to which they just give hypothetical reasons and try to wash their hands off. Is this the kind of service to be given. They have stupid policies and warranty terms. Hardware is not covered but only service. Only 30 days replacement policy. The unit we purchased has problems in the second month of installation and they are denying replacement. The sales person does not even pick call. I will never recommend this product to anybody.

Hello there,

One of the service person from Eureka Forbes who use to visit our home for the service, one day offered the AMC (Annual Maintenance Contract) and took 4000 Rupees and gave the Bill Receipt.

Later on, he dint turn up, not answering phone also. Upon enquiring found that he left the job and heard that Aqua Guard company has given Bill Paid Receipt Book to many Service Technicians to cheat the customer like us. So many technicians are out on the Road to Cheat Customer, taking Money, Giving Receipt and Doing Nothing later.

If you phone Eureka Forbes, Aqua Guard, they dont take any action and simply they say, we cannot do anything as they have left job.

Seems that both Aqua Guard and 100's of Service Technicians who have been provided the Bill Paid Receipt Book are working Hand in Glove, earning lot of money, cheating customer. Be Aware and Please don’t buy any of the Aqua Guard Products in Future.

In the beginning they are ok and later they will show their colors and they cheat.

Hi,

I have been suffering with water leakage from aquaguard geneus for past 4 days. Raised 3 complaints with the customer care but no response from them yet. No one contacted. Whenever i call the customer care, their usual response is "it will be resolved today. We have escalated it". Not sure do they really mean what they say!!! Utter bs company with bs products and bs customer care employees. No one turned up or called after so much efforts also. God knows if it will be rectified ever!!

My advise - never ever buy any eureka forbes products!! You will suffer like hell!!

Customer ID is [protected]
Order ID is [protected]
transaction id is [protected]
i want replace my product because from first day of start the machine water smelling.
number of times your service representative come and do their work but problem is not solved till.
please give me good quality product as early as possible i am trying from last two weeks. no one telling solution me i talk with customer representative lot of times but they are unable to solve my problem. product right now off.
otherwise i will go to consumer court about u r faulty product please co-operate me.

Hi all,

what sort of service you have in aqua guard.
I booked service request on 5th sep 16-[protected] and one harisha was supposed to get my unit serviced in 48 hours,
that person has not even bothered to call me till date,
what sort of people do you employ.

On 28th jul'16 the service request #[protected] was opened and murthy was supposed to service my unit with in 48 hours, this service request is still open and apart from him calling me on 29th jul'16 till date that also has not turned up.

I am right now going on to social media to blast aqua guard and requesting all customer never to buy aqua guard and rate it to dogs

mind it

Customer id - [protected]

I have purchased aguaguard classic+ on 18 july through eurekaforbes website.
Provogue watch was free on purchase made through website. Its more than 45 days and still i haven't received Provogue watch.
Could you please look into this maater and escalate to concerned department.
Please let me know for any more details required

regards,
Pradeep
goyal.[protected]@gmail.com

Dr. Aquaguard magna hd ro + uv (failed product- worst of worst product)

i have purchased a dr. Aquaguard magna hd ro + uv on aug'2016.

1st call: - since 1st month we are facing issue with this product.
Gave call to customer care, enginer visited and for time being issue was resolved giving excuse of impure water due to rany season.

2nd call: - den again after 30 to 40 days same problem persisted replying same water issue, with traditionla method of solution.

3rd call just in 15 days after 2nd call was closed.

4th call: - the same was repated for appx. 5 to 6 months. Atlast i got fedup, decided to submit this product to local service center at nasik.
At this time i debated with conser person in local office at nashik, and solution was as below suggested to use pre-filter. (for this solution i had drought, as same product was used by my neighbour with no issue in it. So this solution was wrong as per my knowledge.)

5th call: -on[protected] i submitted this product along with all acessories ( charger, filter unit etc.), then after i gave several call to customer care, but no proper response instead was replied this issue will be resolved very shortly. Now, uptill date[protected] approx after 2 months no resolution after paying money.

Please do the needful on very urgent basis.

Thanks & regards,
vijay thakur.
[protected] / [protected]

My eureka forbes-aquaguard water purifier isn't working for the last 7 days. My complaint number with eureka forbes is [protected] lodged on august 31, 2016.

Till now, the service is not done. We are on tap water for the last 7 days.

How can these people claim to have an objective to serve good water?

Pathetic customer service. I have tried reaching all the phone numbers and is of no use.

Hi,

I have purshed Eurek Forbes water purifier from Lotus vijay nagar branch on[protected], We have shifted from Indore to Agra before 6 month back, but we got problem in water purifier on Aug month, I have complained to coustmer care, he always forwarded complain to indore office, after many request, they have changed the address from indore to agra but after 2-3 complains to coustmer care, Engineer visited and check the equipment and told filter and pc and motor not working, As per product, he will give 6000 letre water in one year, but in 1 year only 9 month machine working only, but how can we consume 6000 liters water in 9 month. This product is faulty producut, I have requested to coustmer care to repair product but i am getting poor response and my product warrenty will be closed on[protected] but i am getting poor response, Please replace my product with filter, i will not pay any money for repairing and changing.

My brother harshal bhadane has purchased dr. Aquaguard magna uv on 9 april, 2016. We have received the order but we found that, the product is not suitable for our house.

My customer id is [protected].

We have requested the refund or replacement with suitable product for the same to customer care#[protected]. Also sent the email at [protected]@eurekaforbes.co.in.

We have raised the request several times after the delivery of product but they are not taking any action against our request.

Please help us with the same.
My contact# [protected].
Thanks,

I got amc on 07.09.2015 for water purifier. But till now only one free service done on dated 04.02.16. I call several times to service center but not sent service engineer till day. My contract receipt no. Is[protected]. Take necessary action please. Our water purifier model is re viva ro.

From
Amarendra kumar singh
Flat_h, 1st floor, block-a,
Sankalp enclave
Siliguri
[protected]

I have filed a service requeston 25.08.2016 for servicing of aqua guard the amc of which is valid till march 17. My request was registered vide request number [protected]. The same was allotted to technician mr. Nilesh bawane. But nobody attended and i received a message on the same evening that your service is attended. Once again i lodged a service request with the company on 30.08.2016 and the service request number [protected] was allocated to technician nandkishore khode. But once again nobody attended and on the same evening i received a message that my call is attended by nandkishore khode. It appears that nobody in the company is bothered about customer services and are simply fleecing the customers in the name of amc. I request the company to look into the matter and take appropriate action.

I request to customer care on 31st aug to reinstall my aquaguard ro, the executive given the time line of two days. And no engineer came for the service. Since then i am following up with them on every second day and i am getting only the timeline by customer care executive but no one is coming to reinstall it. Worst service by aquaguard.

I would suggest no one should purchase it in hyderabad city.

Got water purifier (Eureka forbes enhance) 6 months ago and the product stopped working normally after 3 months. It has been 2months since we have been trying to reach customer care centers and they do pick calls and say will be sending technician, he has showed up thrice till date. Technicians have no idea what the problem is. Every time they come blames it on some part not working (Like adapter etc) and don't come back to fix it.
Complaint no[protected]
Complaint no[protected]
We have made 25-10 calls to customer care from past a week and mr. Sathish (Area manager) promised to resolve and as usual did not show up and he stopped picking calls since then.
*need urgent focus on this issue!

Hi

I have ordered invisipure ro on 12th august order no [protected]. The representative (Ramki[protected] and srinivas[protected] and ddsm mr somashekar [protected]) informed it will take 5 days max 7 days i. E 19th august and have taken the check for the product. From then they are not responding properly and every time they are postponing the same by 2-3 days by 3 times. I even called customer care and escalated the issue (Complaint no[protected] but it was of no use. I finally informed them to either deliver the product or return the check by 28th. I got fedup of following it up with them and went ahead and cacncelled the order and requested them to return my bank check. They neither delivered the product nor returned the check. From past 10 days i am calling them every day and requesting to return my bank check. They are not responding nor they care once order is placed, they keep giving reason we are in meeting very busy etc etc etc.

I had doubt just to confirm i called mr srinivas and informed my brother wants to exchange his old water filter. He started calling me many times, i wanted to check so i said my brother is not reachable once i speak to him i will update you on his requirement. The same day he called me ten times to check if i got info from my brother. This is how your executive works, they are not bothered about customer once order is placed. Please update your system that their commission or any incensite is given after 2 months only if the customer is happy with the service. You can have centralized system for the same.

Finally i request you to please see that i get my bank check back.

Regards,
Karthik

They sale vaccum cleaner on 10/07/2016. I get a parsal on 18/07/2016. When i try to use it did not started. The machine is faulty one.
I contact to customer care they write down complaint on 21/07/2016.
But no one can come to check the machine.
I call the pavan on 24/07/2016, he say "i check the status of complaint and call you back after 30 minutes" but he did not call back. When i call him he just say "tomarow he will be there". This process is going on from 24/07/2016 to 09/08/2016. Every time he say i wil send him tomarow.
On 09/08/2016 i call to pavans boss sonavne. He also say "i will call you in 30 minutes". When i call him, he just cut it every time, when i try witih different number they attending call and ask mi to speak with the another technician and he will resolve your problem but he just cut the phone.
My father goes on his office he say"i will send him tomarow 12 pm"
When i call him he say"send mi the complaint number". I send no but
Every time they just avoiding me.
The technician mr. Prashant said "i will send him". His tecnician came and check machine on 30/08/16 and now they told mi to change a part of brand new machine and part will available in 2 day. But when i try to contact them they didnot answer my call.[protected]
They are fraud.

Senior sales executive of that company is pavan davkare and his no is:[protected], [protected]
His boss is sonavne and his no is:[protected]

Address: 201 b, "the orion", opp. St. Mira college, 5 koregaon road, pune
For sales enquiries: [protected]
For service queries: (Std code of your state's capital) + 3988 3333
City/state: pune, maharashtra
Pincode: 411001