Eureka Forbes Complaints & Reviews

Contract number[protected]
Customer name - k. somarajan

I have availed a service contract with eurosmile a eureka forbes service unit on 2/11/15 for the routine quarterly service for the aquaguard purifier installed. the cost of the contract is 4190 rupees.

The service center have failed to provide even a single service since the contract was availed i. e. 2/11/15....

Complaint id :88304333
Hi eureka forbes,
New aqua guard enhance device is not working after installation (Service request:[protected]. The water is leaking and the tds regulator is not working the installation person acknowledged the problem, but said another technician will come to check.
The installation was done yesterday afternoon. We spoke to the manager at that time and assured that a senior technician will come...

Dear sir / madam,

Greetings!!!

We have an aqua guard magna model, customer id [protected] which we have using from long time, and we have registered complaint on 06/07/2016 as complaint no. Is [protected] this machines there is a problem in pcb (Adapter) from 4th july 2016. Your bangalore office service engineer mr. Nagalingana gowda has came and checked and he told me there is a problem in adapter & i will replace...

I am rajendra singh i have purchase eureka enhance ro+uv+uf+tds dtd 17-june-16 from m/s lamba electronics, kalkaji ji new delhi-19. After purchase shop keeper book for installation request. After that i have received the sms from your side request no-[protected] dtd 18-june-16 allocated technician name mr. Namish. After that calling some person he told me installation your ro i am assuming mr. Namish calling that time inform me coming evening....

Premier marketing at hassan, karnataka are dealers and services people for aquaguard products. My experience is their service standard is woeful. Aquaguard people are getting a badname because of service delays. Clean drinking water is an everyhour necessity and if you can't service on the same day of service request what is the use? It is already two days and still they are not coming. Top honchos of eureka forbes if you can't give service...

Dear sir, i am wg cdr bhatt resident of 20a/286, arjan vihar, delhi cantt. I have been using ur aqwaguard product riviya for the last 7 years under amc arrangement. My customer code is [protected], i would like to bring the following for your kind attention and intervention.
I am really very disappointed by your service centers giving services to our area.
For the last one year dispite complaint ur rep never attend complaint...

I have taken a service contract with eureka fofoes for two years for my aquaguard geneus ro on 13 november 2015. And paid rs.9050. I made a service request on 06 july that was attended to. However after the technician left, the ro started leaking and so i made another request.. No one has attended to date in spite of registering multiple requests to attend. The ro continues to leak and i have to place a bucket below. They msg that technician...

From: b. s banafar
A-20, century colony, ddu nagar raipur, (mob. [protected])
I have been availing service contract with the above mentioned co. since purchase of water filter. the said company gets the services done through local franchisees at raipur (chh. garh). my last contract was on[protected] for a period of 3 years. i regret to state that the services being provided have been very poor. i have been mentioning my dissatisfaction...

Customer id - [protected]
Customer mobile : [protected]
E-mail id - [protected]@yahoo.co.in
Customer name : s g prasad
Company/firm : eureka forbes
Invoice no : [protected] dt 08.07.15
Delivery plant : near sarada mutt, college junction, kollam
Product name : aquaguard classic water purifier.

Complaint

Aguaguard classic waterpurifier supplied in jul 2015 was not functioning...

Dear madam / sir,

I made a service request ref.: [protected], for my water purifier to customer care couple of days back and on 15jul 2016 an engineer visited my place but he did some cleanup job, but couldn't care to check the refills/cartridges nor open the machine for any malfunctioning, now my water purifier has stopped working and there is no drinking water coming out... we even asked the engineer to kindly do the service...

I am writing to you from salt lake city, kolkata. We had purchased a water purifier through one of your sales men mr. Santanu sadukhan on 22.07.2015 with an order number[protected]. We had been using various models of aquaguard ever since i can remember. Before the date of purchase of this particular model we had been using another aquaguard with amc taken for three years which would have expired in 2017.
So during sale, mr. Sadukhan...

Complaint no: 88129355. service request for amc was done on 12th july. it has been more than 10 days since complaint no: 88129355 has been logged. have tried calling eureka forbes mumbai cust care: 39883333 multiple times with same response & that you will receive callback shortly but no response so far. when i will receive the callback?...

Hi team,

I bought one aquaguard ro 4 days ago and requested to customer care for installation of this ro at my home.

Now after 4 days, still i did not get any call for installation.

I tried calling customer care again and again but every time asked to wait for next 2-3 hours, still no response for this installation.

When i tried calling local customer response center, i am getting...

On 28th june 2016, i have ordered aquasure cartridge at eureka forbes website. The next day i have received an acknowledgement email about the booking with a reference number [protected]. Its almost a month and the product is not shipped yet.
Called the customer care 10 times, done chat online 3-4times, written email to [protected]@eurekaforbes.Co.In 3 times, all useless services. For a 500/- product i wasted lot of money and...

I, nitin chaudhary, have lodged a complaint for non functioning of my water purifier on 12/07/2016 (Complaint no. 160-b120030). The representative came on 13/07/2016, checked the purifier and told that the circuit has broken down and needs to be replaced. He also said that this will get replaced in 2-3 working days.

It's been a week that my purifier has not been amended and it's still said that it will take 2-3 days more.br...

Hi, I am writing this email with lot of frustration that has been created by Aquasure technicians.
Technicians mishandled and misbehaved with me and my wife in a filthy language.
The product fell off on the very first day at my wife's feet hurting her a bit - luckily, she escaped.
it took 5 weeks of battle to get the replacement done and today (18/07/16) and it is set to fall down anytime.
When called, Suresh...

To whomsoever it may concern
This is to inform you that we have taken three years service contract from eureka forbes contract receipt no 23670695 for model ivory dx and paid a sum of rs 3630 cheque no dated 284995 on 29/6/2014 which is valid till 28/6/2017.
From 2014 dated till today no one has come for any maintenance after our repeated calling on toll free no, kalyan eureka forbes no and the person who made the contract.br...

From last few days water supply from my ro was very low and on 15 july it was stopped 100% then i had done request on customer care of aquaguard on 15.07.2016 with reference number 96104167 and on today 17.07.2016 with reference number 96116934 but still now no one came from company to sought out this problem and we're buying water from market for our daily needs...
Ro is still under warranty of 1 yr....

I have ro water purifier of eureka forbes. i took 3 yrs arc. 10 days back its maintenance done by company technician. from very next day water leakage started from incoming valve. also over flow observed from sediment filter. again informed to customer care. they provide docket no[protected], id no-[protected]. but did not attend the problem. after repeated call to service center they are not responding.

My contact no - [protected]/[protected]br...

Order no[protected]
Inv no - [protected]
Customer code-[protected]
I have order new aquaguarg magna hd ro for 17500 on 11th july and received the product on 12july with the mother board failure and was not working. So i have told that the replacement of new product will come in 2-3 days, still now i have not received it.
Please take a necessary action....