Eureka Forbes Complaints & Reviews

I have told by senior technician mr. Padbanabhan and sundar raj, my filter will be made in same condition, the way it was purchases with all future working condition, with in weeks time, and told me they will copy me in mail whcih they going to send to hihger management about extension of amc due to all this issue, i trusted there word, i thought this issue will not happen again, and all my reported issue to them will be corrected as per...

Date: 11/07/2016
To,
CEO,
Eureka Fabes
B1/B2, 701, 7th Floor, Marathon Innova
Marathon NextGen, Off Ganpatrao Kadam Marg
Lower Parel, Mumbai – 400 013, India.

Sub: Non-performance of services of Service Contract Receipt No.[protected] dated NIL. Validity Period : 18/08/2015 to 17/08/2017.

It is understood that Eureka Forbes has given franchise at Ahmedabad and on...

I purchased dr. Aquaguard classic on 05/12/2015, as per request of dr. Aquaguard boys and my order no.:[protected] and after that two months only i drank clean water through the same. But water through dr. Aquaguard was pure or not i never tested.

And from the month of march 2016 only raw water (Color water with iron mixed reddish) is supplied by dr. Aquaguard and i made phone call to the person in his mobile no: [protected]...

I had put in a request for dismantling and reinstalling aquaguard 5 days ago but i got no response. After getting no response for 2 days i sent email to the concerned executive and still have not got any reply. I called the company again this morning, and after keeping me on hold for a good 20 minutes, they told me that i need to put in a new service request and that they'll get back to me in 2-3 days. This behavior is quite contrary to what...

Ive been using Eureka Forbes water purifier for more than 15 years. Few years back installed Rivera RO as an exchange for my old purifier. Renewed the AMC for two years in Sep 2014 and the receipt no is 23959863. They have changed the filters in Mar 2015 and no one has ever come for servicing/cleaning the filters. Now i have problem with the machine, water taste has changed. I logged complaint via online on 18th June and the complaint number...

I had requested for a service under warranty. the technician (ganesh) didnt attend inspite of repeated tele calls. after some time, i received a sms stating that my request was attended. finally i made a complaint to the next level and requested not to send the same technician (ganesh). my request was allotted to another person, but this person smartly arranged to send the previous technician (ganesh) to my home. this fellow had spoiled my...

I have purchases a pressure washer from eureka forbes, which stopped working in just 30 days, when we have lodged a complaint to the concerned city office, they do not even bother to get the material replaced or repaired. every time when we ask for a replacement they say that they will take it for service and fix it, however its almost been a year now no one from the company has come to us yet.

I request all the people not...

Our aquagaurd duo water purifier not working since 8 days. We complained to service center and complaint no. Is 87950679. Complaint was closed mentioning house is locked. It is not correct. They have not contacted while coming to my house. Again i complained on 09\07\2016. Complaint no. 88087042. Your service people promised to send your engineer with in 4 hours. But not turned till 10.30 pm today. Is. 09\07\2016. It is very bad on your part....

I purchased a water purifier about 3 years back after 1 year company warranty i had taken extended warranty the extended warranty of this product is going to end in november 2016 but right now there is the problem in my water purifier of lekage i complained 4 times but there is no response form them every time i complain on their complain no. [protected] they tell me that they will send their service repairer in 48 hours but no one is comming...

My RO is under breakdown from 02/07/2016. my complaint NO. [protected] but till date my complaint not rectified. I am very sorry to say your after sale services are very very poor. I have taken this RO on installment I you not repair my RO I will stop payment in feature. please look into the matter and repair my RO as early as possible.

Yashpal Singh
Block-C, Lane-1, Mandakini vihar Sahastradhara road, Dehradun
Mob....

Request for customer care to send the technician to explain the newly installed product @[protected]. Dispte giving full address and the contact number "Zubair" from customer care refused the service for me not having the pin code.
Totally disatisfied with eureka.
Call me on [protected] (praveen) to address the issue.
I am surprised eureka has adopted such poor customer care. Adverts say something but facts are inaccurate....

At the time of obtaining AMC, Rs.1880/- have been charged from us. Besides this additional Rs.400/- have also been charged from us. We are unable to understand that when are paying AMC charges, why additional service charges have been taken from us.

We request you to refund Rs.400/- these unjustified charges to us.

Contract receipt No. : 26553528
Customer code : [protected]...

Eureka Water purifier unit not working due to faulty board despite service complain & follow-up:
29-June : [protected]
3-July : [protected]
10-July : [protected]

Regards,
Minal Kamat...

My no [protected]..for Subject to demo request..I just want a demo request...I will buy my model which i want..our budget is low..i will buy online from different shopping site where my cost gets buying less...

Have an Aquaguard Geneus WP which is under AMC, has gone defective twice in last 3 - 4 months. Engineer has come a couple of times after multiple follow-ups but not able to repair, everyday he says some other chip is needed. Gave escalation contact of Mr. Padmanavan who never calls back but has to be chased multiple times for a status update. Have to buy water for last 2+ weeks, continuous follow-up and yet no result!! Pathetic service, Eureka...

I have done amc with company for 2 years vide contract receipt no.[protected] dated 22/02/2016. For the last one month i am after the service people of your company engaged here at rourkela (Odisha) for the problems i am facing with the unit. Among them one mr. Laxman mallick (Mob no. [protected]) as well as other service providers of your company. I have called them so many times daily but in vain. Neither they lift the phone nor they call...

I have taken an amc for two years with customer code:[protected]. my machne getting dead frequently due to improper attending by aquaguard professional. presently the machine is completely dead from 02/07/16 and their technician failed to correct. i have spoken to their customer care but still unattended by them. surely will switch over to other brand due to bad service
By aquaguard....

It has just been less than 3 months since I bought the product(Aquaguard Magna RO UV) and I have raised around 5-6 complaints regarding the product. Starting from the complaint of quality and taste of water provided by the RO, I have reached to the state at which from past 4 days RO is not taking in & giving out any water. From the past 4 days I am buying water from the market as everyday I am being told that field engineer will be visiting...

I have asked for a servicing as to change my filter in my aquasure flow on 27th June'16. The Executive Mr. Gajanan( [protected]) had changed the filter but did not the water pipes properly. Hence a lot of water leaked. He came again to fix it when i called but the aquaguard could not get switch on after servicing. He opened the circuit and heated it on gas flame and later said that your circuit is dameged, once the product will come in the...

I had purchased a water purifier dr. aquaguard magna hd ro+uv+ throgh online unit no.6028596 and it installed on 19.10.2015.in this connection i had received a message on 15.3.2016 intimated that the technician will visit for a mandatory service. but nobody turned up so far. after along wait contacted your office phone and i was intimated to contact to the local office at kozhikode and he gave me a number 39883333. but my several attempt...