Eureka Forbes Complaints & Reviews

Aquaguard Duo water filter is not working and their customer service center in not responding to my many phone calls and emails. When I called Ph. No.[protected], the lady at the center demanded ₹400/- to take complaint.
I requested to inspect the fault with the filter, I am ready to pay the service or replacement charges if any. But she disconnected and not responding.

On 12.09.2016, your Mr.Bino Thomas of your Kochi Office came to my house and started servicing my aqua guard equipment. On all previous occassions, before coming for service I used to be telephoned in advance regarding servicie. After servicing, he prepared a receipt and demanded Rs.3880 for 3-year service contract. Actually this issue of service contract was pending my reuest to renew it at the old rate of Rs.3300 and your customer service department was yet to reply to me on the issue. It is not fair and justice to have done the service and demanded payment during pendancy of a case. I should have been given advance information about his visit and cost of service contract. This was not done. This is unfair and unjust. Hence I request you to cancel that contract and refund me the entire amount received from me.

Regarding the same issue, I telephoned your no.[protected]today morning and one Mr...raj attended the call. After preliminary talk, I narrated to him the issue and he refused to respond to my complaint. I tried saying hello, hello, hello ... several times, he did not respond. This is not what is expected of a customer service official.

I have purchased largest size model of Eureka Forbes air purifier Dr Aeroguard SCPR700 model. It stopped working after 2 months, thereafter I have been calling the salmon, their call centre, registering complaint over phone and email and on website. Now they are not picking my call (likely blocked my mobile). my set is still under warranty. Such a cheating case this is!!! Please do not buy Eureka Forbes products ever!!! PLEASE. Additional note: I was a salesman with Eureka Forbes 25 years back and can tell you for sure what their work culture is. Shun Eureka Forbes and buy anything else or just donate the money, do not waste in making this useless company wealthy.

My amc no is [protected]. Registered on the name of ravi jain
I have complained three times with complaint nos
89027625 on 2nd sept,
96741378 on 6th sept,
96795855 on10th sept 2016.
Ince there are so many diseases spread in delhi due to infected water.
My every family member is currently sick and despite of soo many complaints no one showed up.

I purchased new Dr. Aquaguard Magna RO + UV on date 25-Aug.
Machine was found faulty on very first day but still plumber (this is what he told me "I am only plumber could not measure your TDS").
After only two days "Dr. Magna" stopped completely and then for next 15 + days taking follow up with Sales person +Service eng + direct customer care number everyone is just saying you will get it replaced in next couple of days.
It only wasted my time and today morning I lost my patience and submitted refund request.

Now worried that if this reputed (Name is big only) could refund me total amount.

My contact number = [protected]

Following on the complain

[protected] aug and today i got escalation complain after i ask hd to raise complain for escaltion[protected]th aug helpdesk team said they have updated escalation comment and it will be address asap, i really know when asap will come for escalation manager to read such complain..,
Waiting for Kavitha mail, as discussed with her on call,

it more then 3 week, I see every time Eureka Forbes do like this with there customer .

Kavitha kindly send me mail as discussed, Note: issue still open

thanks
Suriya

Eureka Forbes Team Team,

THis is a COMPLAINT I got regarding the brand new Proudct i purchased from you (DR. AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron)
During the DEMO i pointed it out to your Marketing person- Mr. Satish[protected] that the Water tank capacity is 7 litters and it is filling only upto 5 litters.
Then he told it is like that.
But i came to know from my colleages that it is a problem with the product.
Hence I have raised a complaint last week.

THE COMPLAINT NUMBER IS: [protected]

As per the complaint MR. Sunil visited the house and he said to get the tank filled up to 7 litter,

" Need replace / add washer to get the job done"

My Question is: why do we need a parts replacement in a brand new product ?

IT is is looking like a Manufacturing defect for me.

Hence the product is under warrenty, you need to give me the product replaced with a good one that fills up to 7 litters of water.

Looking for a quick response,

Regards,

Binu

Mob: [protected]

I requested for service of aquaguard on 29th august 2016.
Following is the complaint no.88940897 but nobody turned out and then we followed up for the same complaint on 7th september 2016 at 11.58 am andon same day service man visited home and said that the adaptor was faulty which will be replaced in 2 to 3 days and till date nobody has turned out for the same.
Complaint number for the is 89088183 dated 8th september 2016.

Not responding to complaints, and didn't visit for periodical servicing even after 6 months, which is to be done for every 6 months for which we paid service charge.we need immediate service for aqua guard as soon as possible, that is candle cleaning and carbon replacement and to attend other problems if any. Our service period is up-to. 29th January 2017 so do consider it immediately...

Customer ID is [protected]
Order ID is [protected]
Transaction id is 166395
Transaction Date: 8/30/2016 1:49:28 PM
Product was delivered on the 2nd of Sep and installed on the 3rd of Sep

I ordered aquaguard water purify on the website while talking to eureka forbes agent. The product was delivered and installed at my place however it started leaking/overflowing from the very next day. I called customer care and registered a complaint and TAT was 48 hours. No one bothered to come. I have been chasing with them till date from the 5th Sep and today is the 12th but problem is not solved. on the 10th one man comes to place and says that he needs to change something and that he will come the next day that is 11th and today is the 12th but no signs of him. Why would he want to change something for a product which is new. If something is wrong someone should have thought of simply changing the product because i did not buy a second hand product but bought a new product for 13000 which is not a small amount. i am fed up of chasing them and complaining against them but they are just not bothere. If i call them they say they will call in 30 mins and then i dont receive any calls. I dont know where to go from here because i have paid for a product which is faulty and i dont know if it is actually even filtering the water for us cause the water simply overflows from the storage tank and then it also leaks from all over the place.
I must say Eureka forbes has the worst after sales service. They are just not bothered of their customers after the customer has purchased it. I dont know where to go from here so finally thought of complaining here.

Hope this is of some help.

Regards,
Sylvester Vincent

Hello, i am the customer of eureka forbes. i purchased the machine on[protected]. it is still under warranty period. my machine is not working properly when i register a complaint their technician came and told us the warranty is over and we have to change the candles. and after that all the people started giving one others no. and saying that you have to call this and have to call this. they finally told to call the person who sold you the machine(sales man). when i called him he was very rude and started abusing that's really intolerable. i really want you to take some action against him. his name is Anand Ingole ([protected])and Eureka forbes for not completing their promises.

We purchased Auqaguard water purifier in July'2004, After warranty, every year we are raising the AMC. In Last month we raised 3 year AMC and we paid Rs.4525, Reference Contract Receipt NO[protected], On 8th September we complaint that the unit not delivering the purifying water, after that service technician came and attended and told motor got failed, after several follow up till 12 th September no proper reply from accuaguard service, we are struggling to get purified water for past days

I called up Eureka Forbes helpline in February 2016 and an Aquaguard technician came home for service the next day and did service. He collected Rs. 5000 for AMC for 1 years in cash and given duplicate bill copy. I called up Eureka Forbes on 11 September again for service. An aquagaurd technician came today for service. However, Eureka Forbes is claiming it's not their bill and that I have not applied for AMC yet. The technician who did this fraud activity in February was from the company as he had customer details like phone number, name address etc which I had registered on the company helpline[protected]. He was also wearing the company uniform and had a company Identity Card. I did not expect this from Eureka Forbes. Will not recommend any one to buy as the company has no accountability over the actions of its executives. - Sambit

I have purchased a vaccume cleaner from Flipkart and called Eureka Forbes after the delivery for demo of the product. I was told the guy will come in a week. After 3 weeks I recieved a call asking if there was any complaint? Told him that i m still waiting for the demo guy. He said will arrange asap. No go. More than a month and its still unused. Highly disappointed

Hi

I have purchased product Aquaguard water purifier (customer id: [protected] and order id: [protected]) from Eureka Forbes site.

This is to inform you that i have requested for return and refund policy on Tuesday(6th September 2016) as the product is not suitable for installation. The request id is #002345. Till now, no one has reached out to me to collect the product. No update on refund.

Hope you take action on this request.

Thanks.,
Ranjitha

Sir,
we purchased DR.aqua water purifyer on june 30th 2016.
The executive did not inform about 60% wastage of water while purifying.As we are purchasing water tankers from outside we are facing lot of water problems through wastage of water.
so i want to return the water purifyer please kindly return my amount back as earily as possible .
Thankyou.

I have been duped by the Eureka Forbes technician last week. I needed my Aquaguard INOVA water purifier to be serviced and candles / carbon filter changed. When the technician came in, he said that the cost of cartridge + filter is INR 1575 which shall be replaced every year and two servicing per year is INR 800. So total cost per year is INR 2375, and AMC for 3 years is at INR 4965. Hence I would save INR 2000+ in a three year period. Based on trust on Eureka Forbes, I agreed to this and paid.

Then for some reason I thought of calling up the helpline. When I called up the service center i was told that that the cost of filter + cartridge is around INR 800 and service charge is INR 400. So total one time cost for replacement of candle + filter cost is INR 1200 and 3 year AMC is INR 4525.

This is a simple case of fraudulence. I had been using the water purifier for last 12+ years, and this is the first time i have been let down on my trust by a brand as Eureka Forbes.

The invoice is available with me and can be produced on request.

Purchased Aquaguard magna HD RO on 15th May 2016 and the product started throwing issues within a month of its purchase. After multiple complains the technician came, repaired it then and assured us of no show further. However, again during last month the machine started behaving improper.
I registered a complain again (Ref no.[protected] days back and I was told that the technician would visit within 2 working days. Till date, neither anyone from Eureka has visited nor they have responded properly on my multiple attempts to reach them.
I received text message yesterday saying that the issue has been assigned to someone and after few minutes I again received a text saying that it has already been closed. How did it get resolved without the visit of technician to my place ???
It is surprising to get these kind of communication from representatives of Eureka Forbes.
Hope to get the quick response now in helping me out to replace this faulty product.

I have raised complaint for my water purifier aquaguard sensa on 18/08/2016, no one had visited nor called. Then again i had called call customer care centre the person name niket told the earlier the complaint was not properly processed he will create a new complaint. The no. Was 88994407 dtd 31/08/2016. Suddenly i got a message that the complaint has been solved. Then again i called customer care this time again i again got new complaint no. Which was 89099700 dtd 08/08/2016 for aquaguard sensa & 89099721 for euro air detox, again yesterday i called asking status so the cc guy named saurabh gave me new complaint no. As 89124057 for aquaguard & 89125221 for euro air detox. Every time i called & got new customer care number & consolation. I think that by giving new complaint no. Company is trying to fool its customers as in their record all complaints will be seen addressed in time. I got the worst service for eureka forbes in jaipur. The company is having only one technical service provider named shyam which seems to be not particular in his job. This guy doesn't even call that he is coming nor informing. Simply conveys to his superior that the door was locked or customer not found. I don't understand why he is not calling on phone. I hope company had provided him mobile. Simply want to say very pathetic service in a capital place of rajasthan state.

Hi Everyone,

I bought this Dr Aquaguard HD Magna RO+UV, for 17000/- on 21 Feb 16 from their Direct Sales Office in 1 Floor, Sannathi Street, Poonamallee from a sales guy named Dhanavel.T. Now I shifted to Mylapore and got it installed by the company people on 30 May 16. Now within this period, the water stopped coming 3 times and all the time when I complain on their customer care number a guy comes and changes the external filter for Rs 375. Means I have spent 1125/- in 2 months after purchasing the machine for such a big amount. I am more frustrated because water inlet is form Metro water and the same is used by the other 6 houses in the apartment where I stay. Lastly on 7 Sep 16 they have taken the complaint again but till date no one has turned up. I had used their previous Booster Pump model for 6 years and felt happy about it. But this HD RO Magna is their worst product I guess and over and above Mrs Madhuri Dixit comes to campaign about it.