Eureka Forbes Complaints & Reviews

I have booked the aquaguard reviva uv (Gwpdrevuv00000),
Online. Shipping address - name : senthil konar, 102, sumeet chhaya apts, plot a/213, sector 20, nerul, near balaji temple.
During installation your technician found that it was faulty - mother board to be changed. I had compliant to customer care that i would like to return the machine and refund the money back to my account. Since it is new, no need to repaired or replace mother board. Your customer care also agreed to send the technician to take back the machine.
So far no body came and taken the machine. More than 10 days are over. Please do the needful urgently. Customer compliant no. 97157974

Vijaya - [protected].

The above said RO is creating problem and was repaired several times by company mechanics, but not working properly till date. Last request made by me on[protected] vide reference No.[protected] requesting to replace the RO; but still we did not get any response from the company.

We really became fed up with the service of this company, is this the way of providing services to your customer?
Please let me know when can I expect replacement of my RO water purifier, otherwise I will be taking strict action and file a case in consumer court.

Waiting for immediate action from your end.

Thanks,
Prashant Singh
[protected]
[protected]@yahoo.com

I bought Forbes Trendy Steel Vacuum Cleaning machine on 23rd January 2016.
Machine is not working from 27th August 2016. I raised the complaint on the same day, Eureka forbes Technician visited my house on 2nd September 2016 and informed that there may be problem of Motor in the machine. As the machine is in the warranty period, we will replace the motor with in one week. But they haven't replaced and called to the customer care office but no use. Whenever I use to call them they will tell technician will visit your house by tomorrow 10 AM, but no one will call me or visited my house. Below are the complaint numbers registered for the issue.

88950442
89319200
89555596
89652412

I didn't understand for solving the small issue why they are taking so many days and not even confirmed what the actual problem exists in the machine.

Model UV+

taken amc from Eureka Forbs Dealer and after 6 month they came for maintenance. after 2 month I have contacted them for filter cleaning .. and they are not taking call ..

then i contacted their office in Kochi and given my ID, they told that there is no AMC in my name

(Service franchisee taken my money and dint show it to company - My money Gone Rs. 1, 500 ) they longer working with...

Hello,

I am writing to you from Salt Lake City, Kolkata. We had purchased a water purifier through one of your sales men Mr. Santanu Sadukhan on 22.07.2015 with an order number[protected] . We had been using various models of Aquaguard ever since I can remember. Before the date of purchase of this particular model we had been using another Aquaguard with AMC taken for three years which would have expired in 2017.
So during sale, Mr. Sadukhan said that he would add on the AMC to the new aquaguard along with two years of free AMC for the new one. But after repeated calls, he is yet to give us the letter on AMC.

I had complained to your customer care regarding this and the docket number for the same is 95010043. It has been two week since I lodged a complaint and there has been no update about it. Kindly look into the matter and let me know the progress of the resolution.

After multiple complaints and follow ups, we are now using unserviced aquaguard. What an excellent customer service to a loyal customer of 30 years!!! I did not ask anything for free, just the service for which I had paid for.

Seems like I should take legal action.

S Arefin

I purchased aquaguard magna on 4 June 2016. Within one week there was some sensor problem and now after 4 months the water is showing more than 500 TDS.
Even after repeated complaints no Service is done and no response for 5 days. Several Sales people will come everyday but Service is nil.
I am not recommending any of the Eureka Forbes products.

I placed the order for euroclean wd x2 model Vacuum cleaner on 13th sept with Eureka rep who had come for a demo and he asked to me to add a employee referral code. I received an email immediately of order num and customer ID and delivery was supposed to be made in 4days. First I called the Eureka custcare who couldnt find the cust/order num and then i reached the agent who had helped me with the demo and purchase, who spoke to his manager and an email chain was initiated but nobody on that email did anything . that took almost 2 weeks time. In the 3rd week, the agent said he had opened a cancellation request for me and I was going to get my refund in 4 days. Lastly, Exactly after 30 days from the order, I still have not got my refund.Please guide me with further steps.

Hi Team,

Four days back we had faced issue in our Aquaguard RO enhance machine, Machine stopped working at night and required urgent repair, Pure water was required for our guest and small kids at that time. I have gone through internet and search for aquaguard service. Please check the attachment for same. I got one mobile number in the internet next to www.eurekaforbes.com. I had called to the person and asked for service,...

Eureka forbes team

Order number - [protected]
Customer id - [protected]

I am writing this to strongly complain about the promises which your (Eureka forbes) sales employee gave while selling the below product (Dr aquaguard magna hd ro + uv worth rs 17490 on 26-sep-2016 2:49:12 pm)

Product code product name quantity amount (Inrs.) transaction date
Gwpddrmru00000 dr. Aquaguard magna hd ro + uv + mineral cartridge + biotron 1 17, 490 9/26/2016 2:49:12 pm
Total amount (Inclusive all) 17, 490

Employees names: vijay and rakesh mobile: +91 [protected]
Employee code: 9076761
Attached is the bill of the purchase. Employee code is mentioned in the purchase. These guys ensured that they meet their targets and appraisals by selling products but nobody knows how much customer has to suffer.

Here is my story. I was told that i will get:
1. Same day installation - it actually took 3 days to complete installation - i had to call them several times (Cost me my phone bill), as they went escaping and it was me who actually made it happen in 3 days otherwise i dont know how much time it would have taken.
2. Life time free service - they told they will give lifetime free service (No visiting charges), and even after installation on 29-sep-2016, till date i havent received warranty card of life time free service. I was told by vijay he will come back after 2 days and provide life time free service warranty card. Even after making several calls i havent received till now.
3. Rs 875 discount amount - they told they will give rs 875 discount amount, till date i havent received discount amount. I was told by vijay he will come back after 2 days and — provide discount amount along with life time free service warranty card. Even after making several calls i havent received till now.

This has been ordeal for me and my old parents. I was there at the time of installation. I got the installation done by following up with these guys.
Now i am not there at my home. My retired father has to make calls to these fraud employees of yours daily. He even visited their office. They are making false promises as before.

My point is even if i had gone without them (Straight from your website), i would have got better service and no false promises.

I believe this is not the tata service for which tata is known for. Even i am current tata employee, and this is not what i expected. I didnt think much before purchasing from them since i had the trust of tata.

I request all the issues to be settled and my phone bills and the painful experience to be reimbursed. And please ensure that your employees dont do this again to another customer
They should not get any credit for this purchase.

On oct 7, 2016 while our house help was washing dishes, the eureka forbes ro fell and injured her on the head. I called the company on the same day to check the fault and fix it. The reason it fell was that the plastic behind the ro which sits on the nails on the walls just broke. This is a huge defect in the ro.

The technician came on oct 8th, inspected it, and said he would bring the parts and repair the machine on oct 10th. No one came on 10th. I called 2 times, i was assured the 1st time they would come before lunch, 2nd time i was assured they would come by evening. No one came.

I again called in the evening. I was told they will send someone next morning. Noone came.

I called the next afternoon, i was told someone will come by evening. No one came.

It's now 10pm on oct 11, 4 days after the day the ro fell and injured a person. Eureka forbes appears to be a heartless and anti-customer from it's behaviour. It is shocking to see.

Gaurav bakshi
[protected]
R/o sector 21, noida

I entered in to an amc with eureka forbs for my aquagaurd classic model. I got an sms stating technician will attend the annual maintenance in the month of september. But no response and hence i send a service request and received a number :[protected]. No body responded till october. With my contacts i collected mobile number of kerala service head and also ernakulam service head. Later on the kerala customer service escalated it to chennai. Still no body attended. Later on up on further follow ups i got one sms that a service technician will attend the same. Yesterday evening i got and sms the same was attended by the technician and the complaint is closed. I am following up for past one month and no body is attending the service. This is cheating. Literally frustrated yesterday again i called kerala customer service and they promised service by today 12 pm. Still no body attend the same. Please resolve the same or return the money they taken for amc.

I had made a complaint [protected] on 10/10/16 as my water purifier was not getting switched on. I was assured of this being attended by morning of 11/10/16. But to my surprise the complaint was shown to have been attended & closed in the evening it self without actual action vide your message at 19.06 on 10/10/16. On contacting your customer care they raised new reference to be attended within 48 hours. Your person at the desk (Amit) was not able to explain this action. Moreover he was not prepared to connect to senior/ give contact details of cutomer care to lodge a complaint in writing.

Is it the way to treat the customers? By a company of such a status
Econdly it is observed that there is no system to provide the services at the right time for the service contract under taken by the company. It is observed that a chip has been placed in the system to compel the customer for renewal of annual contact as the system stops working there after. Will u pl. Look in to these problems faced by us. Let me inform that i am one of very old customer. Let me see your response for deficient services/ monopolistic practice followed by the company.
Thanks
Mrs prem khanna
C-175, m. P. Enclave,
Pitampura, delhi

(M) [protected]

I had purchased prime uv a eureka Forbes product one year back . The machine stopped working with one month of warranty still remaining. The engineer visited my house and told me the filter had to be changed and mother board also . He insisted me in buying three years of Amc . I did not on that he did come to visit me to replace the candles nor mother board saying me that candles are not available with the company. My products warranty has now expired and still I am unable to prepare it . The service technician are just interested in selling 3 yrs of service . Can anybody help me with this problem... getting solved...

Kindly see to that after complaining about not working of my purifier (Dr.aquaguard, eureka Fobes).The technician came and fitted the old repaired pump and not given the new pump for this I called up in the customer care department and talked to Mr. Jakkir Hussain one of the employer of Eureka Fobes company who also told me that they are providing the old repaired pump and he also told that it's their company policy about it.
I asked his I'd then also he refused to give his employees I'd.kindly see to it and asked them to provide me the good service as my warranty is going to over this week.
Kindly make it done as soon as possible.

Thanking you.

Regards
Manish kumar
[protected]

As per the service engineer service report by today there is problem with carbon filter or life has ended of this filter. When i asked for replacement he told me to extend amc for the machine.
Then i called to customer care for this problem, then they provided me complaint no [protected] and he mentioned that he will provide replacement for carbon filter and the circuit for power unit. Also i confirmed that is there any charges for this, he mentioned that your machine is in warranty so there will be no charges applied.
But when this complaint assigned to the engineer, he denied to replacement of parts. Again called to customer care now they are also now denying the replacement without charges.

If the parts are chargeable then why the complaints registered and he committed me to replace it without any charges?

Now the water is not filtering properly, there are some carbon/some black particles in the filtered water.in simple words water is not purified/filter properly. I am not sure it is drinkable or not. My machine warranty is ending on 19th oct 2016.

Hello,

We have Aquasure which was purchased 4 years back. We requested for service 2 months back but no one from service centre visited or called us. Since we dont have that ticket number, we lodged another new request through customer care with request#[protected] and customer id# [protected]. We were told that a technician will visit us in 2 business days but still no response.

Dear eurekaforbes team,
I am very sad to write this mail that after so many follow up with customer
Upport my problem related to product still not resolve & already 10 days has gone
But no one technician visit, when i call to customer support no[protected] they
Told me your request status is completed & closed & how can you closed without
Resolve.

I request, try to resolve as soon as

Customer id = [protected]
Complaint no1 = 89527648
Complaint no2 = 89612662
Followup no1 = 97106486
Followup no2 = 89599988
Product = dr aquaguard magna hd ro+uv

Jai narayan

I made annual mentainance contract with eureka forbes by mr. gopal soni from indore for ro machine from 16/08/2015 to 15/08/2017 but i missed my amc copy so plz issue me to duplicate copy.
My custemer code is [protected]. my mobile no. is [protected]. my email id is
[protected]@gmail.com. my postal address is gunjan shukla 252 silvar hills behind lal kothi dhar 454001

My aquaguard water purifier is under 3 yr amc. Your technician had come on 27 aug 2016, to do servicing and had replaced the catridges.

After a lapse of few days around 6 oct it malfuncioned with red light indicator light display. Fresh complaint is lodged
Another area for improvement is the technician visits us without notice although it is a requirement. This is a chronic feature of your service which needs attention

My customer id is [protected]. I have been a customer since last 20+ yrs at bombay/kakinada. Please confirm action.

R satish kakinada

Retd dir air india. Mob [protected]/[protected]

I bought dr. Aquaguard classic directly from an eureka forbes salesman from ramanathapuram office of coimbatore on 28.9.2016. He told that the product would be delivered the "next day" and the installation will also be done the same day of delivery. He asked for full amount and i paid cash. The product was delivered after 4 days, but now even after 10 days there is no installation. The salesman should have been honest about this. So the lesson is dont pay the full amount until installation is done. He was only interested in getting the cash, he has no control over installation.