Eureka Forbes Complaints & Reviews

I have purchased water purifier on 06/01/2016 product name; Dr Aquaguard Magna HD RO+UV order no;[protected] DC NO; 26884717 from the Eureka Forbes ltd. But since then the water purifier is not functioning properly, I have called customer care and lodged complaint and then a person came and repaired it. But again since two months thw water purifier is not working. So again I have called customer care, they said person Wil came. I have called the concern person, he said will come but he has not turned back. I want apologize from the company . I also want replacement or cash back since I purchased 8 months ago.

I had bought this product on 03.09.15 by your rep gaurav. he assured me for free post warranty service for 10 years. but he has not given me any doc. regarding this. I have remind him several time. now the service centre told me that i will have to pay for service. I told him about this but they are not agree to do this without charges paid to them.

I have lodged a complaint no.[protected] on[protected] at 9.30 am. More then 78 hours have been passed but my complaint has still not been attended. I have requested many times but nothing happened. What is the fun of buying a tata product (Sensa) if after sales service is so bad. I am a advocate by profession and i know ver well what to do if my complaint is not attended. I am sorry to say that i never expected this kind of casual attitude by a professional company (Tata). Hope you will send someone to my home todayoitself to repair my sensa ro.

(A k ghai)
Advocate supreme court

My customer code is [protected] I made a AMC for 3 years which will expired on 29.10.16.
Last filter changed on 30.10.15 and this month I made so many request to change filter but no response Only filter changed 2 times and contract for 3 yrs so 1 change due which Company want to super credit that us wrong
Pl arrange to change filter immediately

Priti Shah
99 R B Avenue, kolkata
[protected]

2 months ago complent for eurekaforbes because i have not any gift having aquaguard... Watch & bottle... Salesman not answering good... I am boar for your service... Now compleint for eurekaforbes in grahak munch department... 2-3 monts not received gift... I'mentally hareshment... Thats why completed in grahak munch... 28/7/2016 complaint no.96259866... Not any action by complaint... Thats why i m boar... This is your service... Not good... No any solution... No any contact by this complaint... 2 monts ago complaint not any responsibility by eurekaforbes... Your salesman not any answer good.. I m not interest any other product.. Because not solve my problem anybodt... 2 months 1 complaint not resolved...

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I had taken amc for product (Compact uv) in 15/09/2015. It was promised to me that parts/filters will be replaced in every six months and maintenance will be done on free-of-charge.

However even after repeated follow-up nothing is done. I am feeling like being cheated in name of amc.

It must be assured that this will not happen it is open loot.

I don't know what a crap is this. I have cancelled a Magnum filter as they have delayed in installation. Now they are making me run to get the refund and picking up the unit. Whenever I call customer care they promised someone from back up team will visit. It is almost now 2 week's no one has coming . My complain no is. 96769980. The service of eureka forbes have detoriated in recent years. I will never buy this product again.

An anyone explain me what the crap is going on!!!

Today i received an sms that rs 2100/- cheque no. 63 has been dishonoured.
I am unable to understand where exactly the problem is it is well clear that payment should be deducted after every 3 month, the last payment was deducted in the month of july which can not be deducted due to post cheque submitted in the bank

I received a call from customer care that some executive will come to collect the payment but no one came.

I want to bring to your kind notice that the next payment schedule is in the month of october
So why you guys have deposit the cheque in the moth of september

Are you people fool or making the customer fool

It's enough of you guys after giving you several intimation still i am facing this problem now i will stop all my cheques that has been given to you & till date all the amount which has been debited from my bank account for bounce cheques i need a refund of all that then only i will release the payment from my end or else i need to raise a case to consumer court for cheating me.

Dear Sir
I have an AMC with your company for 3 year which will end on 2017.
My last service number is [protected] by Krishnendu Karmakar(Mobile- [protected]). Within 14 days of service yesterday the machine is automatically shutting down for sometime. After sometime it is running.
I donot know what is the reason.

please do the needful

BIGYAN RAY

Our Aquaguard AG classic is not working since September, 10th, 2016. On 11th September, mechanic, Mr. Uttam Manna visited our machine and said some parts are required to be changed. Thereafter neither he turned up nor responded to several calls from us. We lodged three complaints (No. [protected] on 10/9/16, [protected], on 12/9/16, [protected] on 13/9/16) and repeatedly contacted to the customer care over telephone (4 times). Every time they politely listened to us and ensured to send somebody to repair, but no body turned up. Just recently we signed AMC for 2 years on 1st September, 2016 (Contract receipt No.[protected].
We are at lost, how and where to put the complaint to get the results! Please help us to rectify the machines.

IIT Campus, Kharagpur

Acqua guard AG classic sl.2029831 is not working since July 2016. Repeatedly contacted to the customer care, but no positive action to repair. The machine was installed in my new residence at Povval, Kasaragod with AMC on 14/02/2016. complaint was registered in their site on 16/09/2016 and also over phone to their customer care on 17/09/2016. The assured to repair on 19/09/2016 as requested by us, positively. But no body turned up nor communicated either by phone or by e-mail.

Sales Person Mr. Kavimani had visited (after lot of hinderance to visit) and indicated that he will ensure to deliver the Water Purifier on 18 Sep 2016 by 02:00 PM. He also confirmed before taking the order (ensured swiping of Credit Card to secure the order) that no slippages will happen and free gift and coupon will be provided during delivery. Post that I have been following up and till 19 Sep 2016, there is no update on the delivery of the product.

Issue has been escalated to his manager Mr. Harinath Reddy who promised to ensure that the product will get delivered today at any cost by 07:00 PM. However, no responses to the calls made to him in the evening.

Customer Complaint has been lodged vide No. 96882385 and no response from any of the Customer Service Manager except the call attendee apologising for the delay in service.

First time experienced such worst incident and no one owns to resolve. Please have right point of contact with customer in order to get repeat orders.

On 29th august 2016 i received an sms from eureka forbes that informing that mandatory service of my aquaguard was due in oct 2016. And on 12 sept 2016 i received another sms stating that aquaguard gwpdaflow has been completed by techniciazn mr alok kanhaiya singh. I am very very sorry to inform that nobody till date turned up for servicing the machine.

I am surprised how a company of your stature has been cheating the customer by not carrying out servicing at prescribed intervals even though you have taken the money for amc.

Please arrange to send a technician at the earliest to change the filter, carbon candle etc. And also to carry out proper servicing of the machine installed at my house for which amc has already been taken. My mobile no. Is [protected].

Please treat this matter as urgent and do the needful at the earliest.

T m mani

The brand new water purifier dr. Aquaguard classic uv, [protected]. The unit not getting switched on from last seven days. Till date19.09.2016 no action from your service department.

The dual filter is having problem, the water was coming very slow
Very sorry to inform that after so many repeated mails and calls to your office and regional office, kannur, kerala state no action from last seven days.

Three weeks back technician came and he serviced the unit and after that the unit has became silent.

From the day of installation on 27th jan 2016 this unit is giving trouble.
Unit sl no is 6071760, installed on 27.01.2016, customer name: sapna ravindran, pullambil road, manjodi, thalassery, kannur dist, kerala.

Three months back the unit got off during working, then they replaced the entire circuit board. The unit is defective needs replacement. Please treat this as urgent.

I purchase a product of above mentioned company. They secure a free installation service in 3 days bar. But it couldn't i m requesting from 9 sept. 2016 to till now.everyday when i m calling they insured me to work today. But they never do so. I was cheated.I belongs to a village that's why i couldn't get any private technical support.i want to sue

Purchase on 5th Feb 2016

1) The Unit stop working on 14th-Sept-2016 (no power), i logged a complaint on same day and engineer visited and told that 2 parts are not working. It seems that they know PCB is always faulty. Engineer says that power adopter and PCB is faulty and left for the day. I down know how he diagnose the issue.
2) Next day 15th-Sept-2016, they part will arrive two evening but no response.
3) Next day 16th-Sept-2016, same reply. Then i asked for the Standby unit. Engineer came and bypass some circuit and with same adopter it starts working.
The engineer did some arrangement to make the unit work. Now the unit is now working properly, the water in the tank gets overflows, unit is not properly reassembled.

And till now no response from service center. Also they are saying that the part won't cover under warranty.
What should i do??

Addess :- Eureka Forbes No 701, B1/B2, Marathon Nextgen, Marathon Innova, 7th Floor, Lower Parel, Mumbai - 400013, Off Ganpatrao Kadam Marg (Map)

I have register many complains for Eureka Forbes but i got poor response from company last one month my water purifier is faulty but not responding one technician came and done some thing but prodct run only one day after that he was fauty please take necessary action on same or replace my product or return my bill.

I beg all people that not to buy any aqua guard product. there will not be a good service and product that you expect.

i bought new Dr.aqua guard i.e. Magna HD RO+UV, the technician done product installation and we were instructed that unit light will blink continuously till the tank is filled and will get stopped once tank is filled with filtered water.

the shocking was that 70 liters of water came out as reject water for 6 liters filtered water..

then i logged a complaint about this issue. the very next three days engineer came and changed the water valve. this became another issue of producing noise and continuous blinking of light with sudden power off's and giving 10 liters of reject water for 5 liter filtered water..

I have called so many times times in customer care for service issue but nobody ever attended my problem .current complain no[protected] .recently i renewed my amc for aquaguard ...i experience to this company is very pathetic .i have called the person who renewed my amc but he never recevied my phone.He is a fraud one ..at the time purchase and amc he talked like very near n dear one but at the of resolving problem he disapper.through this platform i want to showcase my genuine problem plz solve it as soon as possible.

Hi,
I Have purchased the aquaguard genius which is underwarranty & suddenly on 02/09/2016 the machine stopped automatically. And i raised the complaint on the same day (02/09/2016) the complaint no. is 89023283. And the cce told that the service engineer will visit my place within 48hrs. But no one turned up even after 3days. I called back the customer care then gave fake commitments saying today tomorrow. Finally after becoming rude in call they sent a person called manjunath on 8th or 9th sep.
He reached the place on time after checking the machine he said that there is an issue with an chip and it should be replaced & he said he ll get it replaced within 1day he gave his office phone number and left the place. even after 2days no one turned up then i called a person named sumithra on the given no. she said stock is not available and she took a person named vinay on concall even he promised me he will get it replaced by 13th as stocks is not available. TODAY IS 16TH OF SEP AND STILL NOTHING AS HAPPENED. BOTH THE PERSONS NAMED ABOVE ARE NOT AVAILABLE ON THE GIVEN NO.

IF I HAD KNOWN ABOUT THIS KIND OF SERVICE I WOULD HAVE NOT AT ALL PURCHASED THIS PURIFIER

I HAVE DECIDED NOT TO PURCHASE ANY PRODUCT FROM EUREKHA FORBES.
AND I WILL ALSO TELL MY CIRCLE NOT TO BUY ANY PRODUCT FROM THIS COMPANY.