Eureka Forbes Complaints & Reviews

Follow up activity no. [protected] for complaint [protected].
Eureka forbes has a pathetic after sales service. The product aquasure aquaflow dx uv water purifier is under warranty and after six months i got an sms for free maintenance check up. But nobody turned up from customer service at thrissur, kerala. Later on i registered a complaint when the on/off switch of water purifier stopped functioning. I have phoned several times and a standard answer will be given to customers, "our service person will attend to your complaint today".

Later on the service personnel came on 27-9-16 at 2.20pm and cleaned the purifier. But he informed me that he is not having the switch of the purifier and the damaged part was not replaced. These two incidents clearly shows the pathetic response from the customer care department.

I have ordered dr aqua guard and my customer id: [protected]
After consistant calls the machine was delivered after 20 days (Which was promised 10 days) now its more than 50 days since the order placed and 30 days since the product delivered.
Now my parents are getting call from the eureka forbes team if the machine is installed! This is unacceptable as the promise given to me installation within 2 weeks after ordering.
I am working abroad and my aged parents are disturbed on this subject
Pease do needed action

Dear team,

This dr. Aquaguard magna hd ro + mineral cartridge + biotron product is too bad, and your service is also.

I facing many problems from your product and when i call to customer care they disconnect the phone without listen my complete conversation.

If you resolve this issue so do please.

Regards

Vineet mittal
[protected]
Customer id is [protected]

In consultation with eureka forbes sales person mr. Purushottam tallari employee code 9052309 i purchased aquaguard eternity water purifier online on 21september2016. Order no[protected]. The unit was installed at our house on 23 sept. It was not working. The water output was 250 ml per minute. As per technical specification in their manual the water out put is 2000 ml per minute. I sent service request by sms on same day. After rigorous follow up service person came on 26sept evening. After several trials the problem remained unsolved. Inlet water pressure is more than specified. Sales person purushottam is not reviving phone calls since 26 morning. I am very disappointed with the product quality and service

I had bought a water purifier one year ago at that time your rep. assured me for post warranty free service for 10 yaers. but service centre has refused to do so after warranty period. I have made a complaint few days before, but no reply has been received till date.conpany representative gaurav told me several times that ge will provide the papers for the same but he not do the same. Now the service centre told me to pay the charges.

Purchase on 29 Sep 2015 from chamarajpet, Bangalore

The Unit not purifying since last one month, (not working)as whenever water filling its look like same as without purifier water.at home every one got sick ( throat infection due to this ) we logged a complaint on same day and engineer visited and told that 2 parts are not working. Filter and other small part. When he checked TDS, Its showing 200 to 210, which is actually required below 50.

When the technician said we need to pay for replacement of the parts.
sales Person Mr. Bhanu Prakash[protected] said on the day we have purchased till one year we won’t get any issues on any parts, if anything goes wrong they will replace with free of cost.hence I have called him, he said give me 15 mints time will inform through my manager to(Mr. Manjunath) to replace the part.

After one hour they said we need to pay for this amount.and still we have two more free service, but this guys discussing over phone do whatever you want, we can’t change. And another 4 days warranty will be closing so he can’t to anything etc..

Till now nothing has been changed in this purifier, if they could have done, then we can pay this time.

we have referred even other our neighbors in (next building) and our relatives for this, few of them have purchased same brand recently. I need to give bad feedback to all for this if not been resolved.

Kindly respond on this.

We have purchased a Eureka Forbes Vacaum Cleaner - Model Trendy Steel
in EZONE, in Infinity Mall, Malad, Mumbai.
However, the Power connector of Vacaum Cleaner is not working and when
we take out the Power cord out, it automatically goes inside, so that, we
can't connect the power connector to Power Point.
Complaint No's : 85123018, 85645540 not attended.
Last Compliant No: 86693186 dtd 19.04.2016 not attended.
Personally talked to Mr Mukesh Pandey, Regional Manager on his mobile No:[protected] in Mumbai on 19.04.2016 and sent an SMS.
However complaint still not attended. unable to use Vacaum Cleaner.
Either, the company has to rectify the problems or refund Money.

These Eureka forbes has made our life torturous since past few years since we purchased their RO. Customer service is really pathetic. They are a bunch of fraud people who willlure you with their products and even make you sign service contract and charge as much as they can. After that they will not care to service the product and if they do, they will be really unprofessional and charge again for every service. Have faced this issue multiple times, even raised SR multiple times with worst service resolution.
I have recommended all my family and friends never to go with eureka and even i request all who see this post to not trust these buggers.
Contact:[protected]

I purchase a product from Eureka Forbes, i.e. Dr. Aeroguard SCPR 700, on dated 09.04.2016 having Customer ID. [protected]. The product has may be some technical problems and already once replacement has done. But the replaced product has also stop working. I paid Rs. 24, 990.00. I am not satisfied with the service also. The service people not behaving properly at Forest park, Bhubaneswar. When i want my money refund, they are not willing to provide as they are again forcing me to take any other product of different specifications to adjust with the payment or forcing me to pay more of providing other products inplace of the current one. Moreover, they are telling again they will replace the product of a fresh one. I know after one month it will not also stop working. Now I want my hard earn money back.

From

SANDIGDHA SENAPATI
W/O: AMBARISH PAIKARAY
M-[protected]

I have purchased water purifier on 06/01/2016 product name; Dr Aquaguard Magna HD RO+UV order no;[protected] DC NO; 26884717 from the Eureka Forbes ltd. But since then the water purifier is not functioning properly, I have called customer care and lodged complaint and then a person came and repaired it. But again since two months thw water purifier is not working. So again I have called customer care, they said person Wil came. I have called the concern person, he said will come but he has not turned back. I want apologize from the company . I also want replacement or cash back since I purchased 8 months ago.

I had bought this product on 03.09.15 by your rep gaurav. he assured me for free post warranty service for 10 years. but he has not given me any doc. regarding this. I have remind him several time. now the service centre told me that i will have to pay for service. I told him about this but they are not agree to do this without charges paid to them.

I have lodged a complaint no.[protected] on[protected] at 9.30 am. More then 78 hours have been passed but my complaint has still not been attended. I have requested many times but nothing happened. What is the fun of buying a tata product (Sensa) if after sales service is so bad. I am a advocate by profession and i know ver well what to do if my complaint is not attended. I am sorry to say that i never expected this kind of casual attitude by a professional company (Tata). Hope you will send someone to my home todayoitself to repair my sensa ro.

(A k ghai)
Advocate supreme court

My customer code is [protected] I made a AMC for 3 years which will expired on 29.10.16.
Last filter changed on 30.10.15 and this month I made so many request to change filter but no response Only filter changed 2 times and contract for 3 yrs so 1 change due which Company want to super credit that us wrong
Pl arrange to change filter immediately

Priti Shah
99 R B Avenue, kolkata
[protected]

2 months ago complent for eurekaforbes because i have not any gift having aquaguard... Watch & bottle... Salesman not answering good... I am boar for your service... Now compleint for eurekaforbes in grahak munch department... 2-3 monts not received gift... I'mentally hareshment... Thats why completed in grahak munch... 28/7/2016 complaint no.96259866... Not any action by complaint... Thats why i m boar... This is your service... Not good... No any solution... No any contact by this complaint... 2 monts ago complaint not any responsibility by eurekaforbes... Your salesman not any answer good.. I m not interest any other product.. Because not solve my problem anybodt... 2 months 1 complaint not resolved...

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I had taken amc for product (Compact uv) in 15/09/2015. It was promised to me that parts/filters will be replaced in every six months and maintenance will be done on free-of-charge.

However even after repeated follow-up nothing is done. I am feeling like being cheated in name of amc.

It must be assured that this will not happen it is open loot.

I don't know what a crap is this. I have cancelled a Magnum filter as they have delayed in installation. Now they are making me run to get the refund and picking up the unit. Whenever I call customer care they promised someone from back up team will visit. It is almost now 2 week's no one has coming . My complain no is. 96769980. The service of eureka forbes have detoriated in recent years. I will never buy this product again.

An anyone explain me what the crap is going on!!!

Today i received an sms that rs 2100/- cheque no. 63 has been dishonoured.
I am unable to understand where exactly the problem is it is well clear that payment should be deducted after every 3 month, the last payment was deducted in the month of july which can not be deducted due to post cheque submitted in the bank

I received a call from customer care that some executive will come to collect the payment but no one came.

I want to bring to your kind notice that the next payment schedule is in the month of october
So why you guys have deposit the cheque in the moth of september

Are you people fool or making the customer fool

It's enough of you guys after giving you several intimation still i am facing this problem now i will stop all my cheques that has been given to you & till date all the amount which has been debited from my bank account for bounce cheques i need a refund of all that then only i will release the payment from my end or else i need to raise a case to consumer court for cheating me.

Dear Sir
I have an AMC with your company for 3 year which will end on 2017.
My last service number is [protected] by Krishnendu Karmakar(Mobile- [protected]). Within 14 days of service yesterday the machine is automatically shutting down for sometime. After sometime it is running.
I donot know what is the reason.

please do the needful

BIGYAN RAY

Our Aquaguard AG classic is not working since September, 10th, 2016. On 11th September, mechanic, Mr. Uttam Manna visited our machine and said some parts are required to be changed. Thereafter neither he turned up nor responded to several calls from us. We lodged three complaints (No. [protected] on 10/9/16, [protected], on 12/9/16, [protected] on 13/9/16) and repeatedly contacted to the customer care over telephone (4 times). Every time they politely listened to us and ensured to send somebody to repair, but no body turned up. Just recently we signed AMC for 2 years on 1st September, 2016 (Contract receipt No.[protected].
We are at lost, how and where to put the complaint to get the results! Please help us to rectify the machines.

IIT Campus, Kharagpur

Acqua guard AG classic sl.2029831 is not working since July 2016. Repeatedly contacted to the customer care, but no positive action to repair. The machine was installed in my new residence at Povval, Kasaragod with AMC on 14/02/2016. complaint was registered in their site on 16/09/2016 and also over phone to their customer care on 17/09/2016. The assured to repair on 19/09/2016 as requested by us, positively. But no body turned up nor communicated either by phone or by e-mail.