Eureka Forbes Complaints & Reviews

Heights of shameless service. A complaint is logged earlier on eureka forbes, and there is no action till now.
So again logging this complaint

On 28th june 2016, i have ordered aquasure cartridge at eureka forbes website. The next day i have received an acknowledgement email about the booking with a reference number [protected]. Its almost a month and the product is not shipped yet.
Called the customer care 10...

Customer code[protected]

We lodged complaints more than 4-5 times after multiple request one engineer tanveer pasha f and he forced us to take amc rs 4455 (contract receipt no: 26599124 date:23/07/2016) over and above without bill he asked us to pay rs 200. and he did something after his visit our water filter is not working its continuously water leaking more than a week. there were 3 service tickets raised and close automatically,...

We purchased two aqua guard crystal plus UV water purifiers last month. After arrival of product, the technician took 15 days to come for installation. In one of the purifier, due to improper installation water is continuously leaking from the external filter. We lodged complaints more than 4-5 times, however till date no one has visited to rectify the problem.
After 10 days the second purifier stopped working & the technician told...

We had called Eureka Forbes to look for demo of their vacuum cleaners, a person named Sanjay came home for demo. We liked a product and gave him Rs. 1000/- as advance for delivering a product. After that we never received the product nor the advance amount. it has been more than 6 months now and we are not able to reach out to him. If we call him also he is not attending it nor responding to our calls....

My self vivek kumar sinha, I have installed one eurekaforbes green ro in my home and I have made a payment for AMC for two years all filters change of rs.7230. I have only got one year filter change service and on second year the filter change is yet not done. I have made a request twice before this complaint, but still no one as come for the services needed. So request you to please look after my request and get the things done on time.br...

Customer code [protected], customer id mn 1103 model ro

Amc has done on 17.01.2016 and first services got 31.07.2016. Now next service will be on after 6 months i. E again in jan 2017. So i got only one service. No of service was not been told while doing amc.
Why this mis communication?

Done 2yrs amc without knowing about the nos of service.

Got following service till 2016
br...

With reference to several complaints on non-functioning of the Dr.Aquaguard Classic product. I placed a return and refund request with in due course of time as per your policy but till date no action taken yet and closing the ticket with out customer feedback.
Details as below:
Problem: Product not functioning properly(no water coming out from outlet) from date of installation.
Product Name-DR.AQUAGUARD CLASSIC
Customer...

I ordered Aquasure aquaflow dx from Eureka Forbes online sales on 6.6.16 vide customer id [protected] the same was delivered to me by the company on 13th of june on 17th june the installation engineer informed me that its solenoide valve was not working product was defected hence I wrote email for replacement on 18th june. Also filled online replacement form on 26th vide #01862 but after repeated emails and number times called up the helpline...

Dear all,

This is to confirm you all that, i had purchased one of your water purifier
From one of reputed store, after that only once i got the service, now again i log the complaint with this, got a call that your warranty time is over & if will do the service then it will get the problem with dirty water..

Is this the service & quality of your products..??

Then y should v go for your...

I raised the coMplaint for Aqua guard total ro, a month back. There were 3 service tickets raised automatically and close automatically in last 3 weeks, but no one visited my home till date..issue still remains for my water filter. Poor response by call center and worst service by Eureka Forbes. After AMC purchase service become worst. Field team is responding only if we pay cash....

I have a ST-2000 water filter, the repairs for which I have since[protected] been continuously following up. No person till date has attended to my complaint and I am finding it very difficult to function without the water filter.

Despite calling up several times, all I have got is the name of the technician, one Mr.Ganesh Mhaske who was supposed to attend. I regret to inform you that Mr.Mhaske has not attended to my complaint...

Dear aquasure-eureka forbes complaint resolution officer

I am very disappointed with eureka forbes service, i had bought a brand new aquasure xpert machine which one of your most premium water purifiers and have been facing trouble from day one.

Firstly upon installation which happened a week after the product was delivered, the technician cut the automatic shutoff system wire without informing and said the machine...

Dear sir
I had purchased a water purifier on 28/03/2016 with the eureka forbes ltd
Compact model bearing order form cum receipt no[protected]
Since after installation 2 times the same had stopped working
On a very first complaint the same was address in 2-3 working days
But this time since last 10 days have passed no one is willing to attend the same neither any positive reply from the manager mr yadav...

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement,

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with...

Customer id no[protected].
I lodge 3 comlain iin every 2or3 days gap, technician attended but could not rectified completely, as pump still not working. I again lodged complain they not attended, onthe plea sr technician will attend. I have to purchase bislery. Lastly i have decided to giveup aquaguard another will purchase

Kashi nath barman
[protected]....

Myself veer sharma i registered a complaint on 19 /7/2016 of my enhance uv complaint no is 88250993 but not tackled yet. They closed the complaint by mentioning attempted. Take strict action....

I was complain about replace of tap on dated 23/07/2016 so company was registered my complain no.[protected]dated 23/07/2016-4:10 p. M.

O company was send technician named mr, dave on 25/07/2016 from-fk enterprise - company service center-ahmadabad-gujarat state so after examine of devices he explain that right now he just visit to see problem because i dont have tap now and indicate that tomorrow i will replace it so you need...

I purchased a aquagaurd water purifier online. Now i received my unit via courier. I called on the service centre and registered a request for installation. They responded that within 24 hours your unit will be installed but nobody came. Now i am doing calls daily, everytime they ask me for 24 hours but till now nothing happened. A reputed company like eureka forbes will show like this carelessness i never thought about it. I will never recommend...

This is for service request number [protected], assigned to anup patro for motor issue with ro water purifier.

Its been more than 20 days we have loged compaints for the issue we were facing with our water purifier. Solution given by engineer suggested motor replacement and with the feedback that he will come back with new motor.
Waited for almost 7-8 days with daily followups over call, finaly the day reached when eureka...

We r using ub+water purifier since last 2 yrs. It started overflowing since last one month & we lodged complaint. The service centre located at p. C. Colony, kankarbagh, patna, bihar sent a man who tried to fix the problem, changed few parts but could not correct it. Service centre is not sending anyone even after several reminders. What kund of company u people are running? We have decided to lodge a complaint with consumer court, if not...