Eureka Forbes Complaints & Reviews

My aquaguard water purifier is under 3 yr amc. Your technician had come on 27 aug 2016, to do servicing and had replaced the catridges.

After a lapse of few days around 6 oct it malfuncioned with red light indicator light display. Fresh complaint is lodged
Another area for improvement is the technician visits us without notice although it is a requirement. This is a chronic feature of your service which needs attention

My customer id is [protected]. I have been a customer since last 20+ yrs at bombay/kakinada. Please confirm action.

R satish kakinada

Retd dir air india. Mob [protected]/[protected]

I bought dr. Aquaguard classic directly from an eureka forbes salesman from ramanathapuram office of coimbatore on 28.9.2016. He told that the product would be delivered the "next day" and the installation will also be done the same day of delivery. He asked for full amount and i paid cash. The product was delivered after 4 days, but now even after 10 days there is no installation. The salesman should have been honest about this. So the lesson is dont pay the full amount until installation is done. He was only interested in getting the cash, he has no control over installation.

We have an aquaguard magna hd uv with ro at home. it has always been faulty since we bought it. but now it has been under repair for 3 days. we registered a complaint on 04-10-16 evening at around 8pm. after so many phone calls to the office they sent a technician day before yesterday. but then he told us that some adapter is faulty and so he'll get one the next morning. but nobody came. so we had call the office again some 2-3 times and by yesterday evening they sent a technician and he told us that the mother board is faulty and hence this would take atleast 3 days to replace as many had the same problem and that they do not have sufficient number. and now, even today[protected] the problem is not rectified. now they have even stopped picking our calls. all this is happening with us making a special request for speedy resolution of the problem since we have a 1 year old baby at home. apathetic people. our customer id is [protected]. we would like to get a replacement of the device as a whole as this is the 10 th time we are raising a complaint and the 2nd time for the same mother board problem.

We have taken 2 years amc which will expire in november 2016.

You will be shocked we requested 10 times via customer care number ([protected]) and answer is same. Customer official of eureka forbes. They are used to do false promises "sir, i am sending your request on urgent basis this is not a regular follow up - this will be on priority and technician will visit today itself" i have recorded audio clip of my phone conversation, unfortunately i am not able to attach bcz audio clip recorded in different format. Amr which is not supported here to attach. Now, 1.5 months passed and we are still waiting for technician visit.

Moreover, i pursue complaint directly via email again they requested more request number and promised to get things sorted soon. Still, we are waiting for phone call from customer care.

I had worst experience with eureka forbes so far and i do not recommend them to anyone.

They generated 6 request numbers so far. I am providing few request number details and dates of our requests below.

1.[protected]/9/2016
2.[protected]/9/2016
3.[protected]/9/2016

Regards,
Sanjay

This office concluded a three year service contract w.e.f 19.01.2014 to 18.01.2017 for the product Aqua Guard, model- classic with M/s Eureka Forbes at an all inclusive cost of Rs.3925/-. The said cost was paid in advance in anticipation of smooth and timely services from M/s Eureka Forbes. In this regard contract receipt no.[protected] dated 22.01.2014 refers.
However, after Jan, 2016, next forthcoming servicing in July, 2016 was not done till date. Due to non servicing of Aqua guard, many of our staff members suffered various water born diseases resulting in the loss on their personal front as well as loss to the govt. in the form of loss of man-days. In this regard complaints were lodged the details of which are as follows:
complaint no 1: 87524061
complaint no 2: 89091049 dt.07.09.2016.
An online complaint was also lodged on 05.10.2016.

Despite of the above mentioned complaints, no concrete action has been done from the side of M/s Eureka Forbes.
The above inaction from the side of M/s Aqua Guard compels us to move to consumer forum for an early redressal of our grievance.

Regds
Santosh Pandey
PAO(ORs) 11 GRRC, Lucknow Cantt
[protected]
email id- [protected]@rediffmail.com

Customer code[protected]mallikarjuna [protected]) i would like complaint that your product has some manufacturer defect, it is not working since 45 days, totally 6 times your technician came did repair still not yet resolved, and i called higher management they are not taking care of your defect product, mr rajesh is not able to get resolve and i called to dinesh somebody he did not pickup the call, this is the service of your people doing it, very very bad experience, two times there was no water to drink at night that was the worst situation for us, i dont have any faith in your product kindly take back your product, and i will go for different brand that is kent i above to go with kent i did mistake buying your dr aquagaurd, doctor mean by solutions but your product with lot of issue very bad experiance...

Hi eurekaforbes,

I requested a service for brand new aquasure enhance ro on sept 21st 2016 with service request no. 89309286. Today it is 6th october 2016 and am fed up calling you guyz daily and tired of hearing the same response from you callcenter guyz always saying escalated to higher authority and will be reslved in 2 days. My mobile bill has crossed reached nearly 400rs. But nothing happening actually.

Aquaguard enhance dealers for chittor dist are the worst dealers they never even responded inspite of multiple complaints to call center. They should not be handling the dealership if they are not able to provide service to customers.

I can only suggest all not to purchase these products unless they improve on service.

I kamlesh babaria had purchased eureka forbes dr. Aqua guard classic + mode on 30/9/2016 from sr. Sales executive mr. Kailash tiwari mulund-w, branch.
He has installed a new faulty machine which is not working at all from the instillation day he is not answering a call nor any technician is visiting our place i have complained at the call center and my 1st complain is 89515071 on 1/10/16 & my 2nd complain number is[protected]/10/16. I have also talk to mr. Salivan who is the head on 1/10/16 and again on 5/10/16 his personal contact number: [protected]. He is only assuring us that the problem will be solved at the earliest but still no action has been taken till date.
I want it to be replaced it with the a one or return my money
Purchase recipt no:[protected]/09/16- paid full amount rs.8990.00 by cashgh

We have purchased an aquagaurd water purifier (classic model) in 2013-14 with three year comprehensive AMC. The routine servicing of ibid aquagaurd was done upto 21.01.2016 and the next servicing was due on 22.07.2016. However none of your authorized reps visited us for completing the already overdue servicing till date. In this regard we have lodged complaints whose details are as under
1. complaint ID 87524061
2. complaint ID 89091049 dt. 07.09.2016.
We are surprised and shocked with the above ineptness shown by your office which is known for its customer hospitalities. Due to non servicing of ibid water purifier, many of our staff members have suffered various water born diseases.
Please take necessary action urgently.

Regards

Santosh Pandey
[protected]
PAO 11 GRRC,
Lucknow Cantt.

As you know, i have got a ro aquaguard machine of your make and i have amc with you. I have been using it for last 4 years or so. This time i have faced a serious problem from 2nd october, 2016. No water is filtered and the machine has stopped functioning since then.in this regard, i have made a complain over telephone (Complain no. [protected] dated 3.10.16 at 8:35 am). The technician from your local office (Who normally visits the machine) has said the motor of machine is not functioning. Let the motor come from head office and then only he could attend the machine. I am surprised to understand the situation. I have a water purifying machine but i have not been able to procure drinking from the machine due to such lame excuse. What do you think that a family of four will remain out of drinking water for three or four or more days? I think that you people do not feel the situation. I have been told to wait for three to five days to get the machine repaired. This is for your intimation and urgent necessary action.

Though we have paid for 3 years comprehensive AMC, none of the service agencies or technicians are available to look into our complaints.
It is regretted to note that a message is always received on the registered mobile number that they have done the service at our satisfaction. More over a year no one was attended our complaints causing much inconvenience to us.
Sorry to say that the service agent who got our area was never attended our calls, but even if they receive our calls first say their company name and when we try to make a complaint they say wrong number and hang the phone. I think a serious lapse on their part is affecting the company image which is to be seriously looked into.

I bought Aquaguard 2 days back.

From day 1 the inlet pipe started leaking.
The water tastes oily.
Called the Customer care and raised complaint thrice with the Customer care call center.89535237...Its a waste of time to call the Customer care. No response

Strongly suggest not to buy this crap from Shapoorji & Paloonji products..Waste of your hard earned money

I have already send 3 emails to you Seema madam you have got no response?
My ID [protected] and my cell no [protected]
I registered complaint on last month no response from both the Services Centres and from your Head office email rectifier.
30th Setp 2016 Seema replay
I will have my team look into this at this earliest?
Is this earliest? What you are doing there?
Simplly typing and sending the email replys?
this will do the street fellows ?
Honest jobs. Good keep it up.
Remember my reply not rectified till now?
Nonworthy very Stupid Service centres and head officer?
Rectify the defect or Close your Service and Head office

Am writing from thrissur kerala regarding a complaint registered on 24/09/2016 with my IDnumber[protected].Your stupid call centre gave me 3 complaint register numbers such as
1.89349318
2.88513642
3.97078050.
Now what is your problem that I am not getting service regarding your product.If you got a nonworthy call centre please change it.We cannot uSe tap water hence we took your product and your service is below average. Shall I resort to a petition in consumer redressal cell regarding non availability of your service.My cell number is [protected].Need an immediate response.
Gopikrishnan.

Dear Sir/Madam,

i have purchased Eureka forbes aqua water purifire Nano cash memo no 155 on 27 sept from BABA Electronics SGM Nagar Faridabad but till today, the installation for same is pending after follow up your installation customer care no [protected].

At the time of selling the dealer has promise to provide installation in 24 hrs and the same promised by you customer care executives but till now no response found. i am feelling like i get cheated from your complany and dealer and very disspointed that i am not getting water after spending 10500 for your product. Kindly help me in this matter

below mentioned are the follow up detail with your customer care.

[protected] on 27/9/2016 given request for insrallation
[protected] on 29/9 at 16:10 pm, they promised to install the product with in 24 hrs
[protected] on 30/9 at 19:41 they have given your service center(durga laxmi ent M [protected] but Mr. jitender kaushik has been denied as he did not received any request from company).

[protected] on 10/1 13:44.

after so many time of follow up for instation no necessary action taken by company how can i assuered that will receive service in warranty period so please help
Thanks
Rajeev Bhatia
M: [protected]

Hello. My vaccum cleaner euro clean wet and dry model atop working from last 5 days. So it is requested to get it check and to be repaired as soon as possible. We are using vaccum cleaner in a gym. But suddenly it is not getting start. So need a complete check of the same. Hope u will take immediate action to solve my complaint as due to this we are suffering a lot

My name kumaresu, ([protected]) and i booked dr. aquaguard classic model water purifier unit and full amout 8990/- paid to my father in-law mr. s. krishnasamy ([protected]) on 03.09.2016 through sales engineer mr. sivakumar ([protected]) and sales order number is 52550 dtd.08.09.16. till date unit not received and there is no updation. he is not picking my call. next level i reported to his team leader mr. arul ([protected]), from him also there is no correct feedback. i registered a complaint through their customer care and the complaint request number is 96992383 on 27.09.16. they said the issue will solved within 2 days. but there is no call & not solved the issue. now mr. arul given a number of his divisional manager mr. mohamed appalose ([protected]). but he also don't know the status.

I have bought Dr aquaguard magna HD RO+UV product. All of a sudden the machine stopped working due to power supply issues. I have lodges a complaint in their customer care on 18th September 2016. Today it's 3rd Oct, 2016 and still the issue has not been solved. Whenever I call up the customer care it's the same response that they will get it done. I am very much unhappy with the product and worst ever service.

HI
We have purchased AQUA GUARD MAGNA HD RO+UV water purifying machine on 04:05:2016 for RS:17490/- It has stop purifying on 15:09:2016,
till now we call to the service boy there is no reply from them.Today is October 3 2016 till now they are not willing to resolve it.We have calling the service person from 20:09:2016 they saying that "I will come tomorrow".We are not satisfied with the service of the person.So please send the service person to resolve it.

I have AG classic aquaguard and I have renewed my AMC on 30th August, 2016. Some parts of my machine were required to be replaced in our machine. After more than 15 days those parts are replaced after making lots of phone calls and complaints. Now after replacement, the machine is working irregularly. We are just at the mercy of the machine when it will work and when not! More importantly, it is inducing more uncertainty and agony! Mechanic (Shri Uttam Manna) said the replaced circuit board is erroneous! If it so, why do they replace such board? Why not advice us properly? Such practice of doing service for the sake of service should be abolished. I am suffering more than 21 days after just signing the AMC. At least when you repair the machine, why it is not full-proof? Being a member in AMC and being a Aquaguard customer for long time, can' I expect that the wrong parts will be replaced immediately with a new parts such that the machine works smoothly.

(G. G. Roy)
IIT Kharagpur