Eureka Forbes Complaints & Reviews

Ref: : the item purchased on 10/06/2016 and complaint no.96071793 dated 13/07/2016

Sir,

It was very shocking and unexpected experience from an esteemed organization like m/s. Eurekha forbes when there is high competition in this field. I have reported the complaint on 13/07/2016 just a month after receiving the item but till date no one has attended against my repeated contact over phone. Now i am not expected...

Have been requesting for repair of faulty machine installed and every time service team will take months to visit after 100 calls and reminders/followups. Even after the visit no service engineer has ever understood the problem and even not communicating what exactly they have done. No explanation on the repair done and only assurance that earlier engineer has not done properly but it is ok now. But every time the machine breaks down in 3-4...

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement, in time, every time eureka forbes support team takes very long time to address the issue, after we do n number of followup and raising complain consumer forum we get response

Note:lots...

We have shifted from our kolkata address - nilima apartment, 211 garfa main road, kolkata - 700075, wb to sai sangam apartment, flat no -102, plot no 30-i, sector 8b, cbd belapur, navi mumbai. I had given request to re - install the ro at navi mumbai address as soon as possible. I am continuously chasing customer care services to complete the job. The technician have visited our flat at navi mumbai without bringing any tools to attend the...

My water purifier showd service indicator 15/07/2016. Immediately i sent request to the company for the same. After continuous follow up the service person came after 10-12 days at 8.00 pm. I observed that he was unable to change the filters. He had opened the whole machine and was not able to assemble it. Thereafter he called his senior and both of them did something and asked me for rs. 3800/- which i paid and got the receipt for the same....

This is with regard to amc contract made with you on 31/07/2015, contract receipt no. 25322619 of rs. 7870/- via bank of maharashtra chq. No. 012560 dated 31/07/2015.
My amc includes free replacement of consumables including membrane two times in two years. The same replacement was due on 31/07/2016, still no person from you had appeared for maintenance, i. E change the free membrane.
On 08/08/2016, a maintenance boy has appeared...

Hi,

I think the worst customer service, i have seen from any company, so far, is from the eureka forbes.
I made the biggest mistake buying from eureka forbes.
My customer id is [protected].
I bought this ro in ahmedebad.
When we bought this, the sales person ashok.
Stopped taking calls after payment.
For 10 days, he did not respond.
After 15 days, it got installed.
Then,...

I had purchased the magna hd ro in from eureka forbes sales person deepan raj (Emp. No: 9056433) on 31/11/2015 but my online payment failed at the site. So the sales person took a advance of rs.1000/- under invoice no:[protected] and he supplied me with a new machine the next day and promised of returning the amount after getting the new machine which will be delivered.
He came and collected the unit but till date he hasn't returned...

Continuously water leakage from water inlet in our recently installed nano ro since last few days. I tried to stop the leakage but it was not possible for me to resolve the issue. The floor becomes wet due to water leakage. Mainly water leakage is from the candle whose one end is connected with supply tap and other end to the nano ro by means of water tubes....

Hi

This is shubham agarwal from bhandup.
I think complaint no. Is 96126406. You can get details from my name and place.

Complaint first registered on 18th july.
Have been calling every alternate day.

No response from senior manager.
Customer care executive keeps saying it'll be done.

No drinking water since 18th july.
Have spent thousands on mineral water...

I had requested for a refund of money for a defective product purchased from eureka forbes site.
I strongly feel this company is either bank-erupt or is cheating customer.

People, i have only one thing to say. Dont buy any product from them. If at all you buy, pray you dont get faulty product. If at all you get fault product, no point in ask for refund.

Because my experience say, if you do that, you...

Hi all,
I have bought a aqua sure ro purifier, and they took almost 1 month to got it installed. After the installation water was completely bitter and we couldn't drink a single drop of water. We raised the complaint again to correct it, and none of them have come for the service. Its going to be more than 3 weeks for the complaint. Now i have raised the request to return the product as they dont provide the service, and no response...

This refers to a trivial issue of a broken tap in my Aquaguard RO+UV that made me loose all trust in this brand.
On 1 August, we contacted Customer Care for a broken tap of our water purifier and was promised help the next day. Customer care engineer plays-on complaining he does not know the model we use (though they have it in their database!) and was requesting my mother in law to take photo of the machine and send it via Whatsapp....

With repeated call to customer service center, they are disconnecting the call and not attending my request. It is almost 7 days over after raising my request with complain number is [protected] and should be attended in 48 hours as per the purchase contract. I am frustrated now....

I Purchased Aquasure Prime UV RO from Army Canteen Colaba almost 1 year 1 month back. This Product was packed and i have just installed two week back and start to use. one week before it functioning Stopped. Technician visited my house and informed me that its mother board is not working and since i have purchase 1 year back so 1 year free contact is over and i have to pay either 3500/- or i have to get 3 year contract for 5000/-.
I...

I submitted complaint dated 1st august 2016 and customer care assured me that technician visit within 2 working days but no one reach. my complain reference number is 88577714 dated 1/08/2016. again i called dated 6/08/2016 to customer care delhi bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything...

Dear eureka management,
Greetings!!!
I have bought one ro aqua sure experts from eureka forbes on dt[protected] & now again i am facing a problem related to taste of water.
The product was faulty from day 1 as i have got the same serviced 3-4 times bcoz of several reasons. If you want you can check my past record complaints as well, where always some engineer sanjeev sharma visited my site & after some procedural changes...

Sir,
i complained about water not coming from filter in february, 2016to your csc, local authorised service certre as well as your regional manager mr.Shravan.Every time they used to send technician to make it ok.But after few days of working again the problem used to repeat.

I had made complaints to your csc" n" no of times and technician used to come to attend and the problem persists the next day.
Even your...

I had taken a magna in may 2015. Just after the installation the machine started problem i kept on complaning & they sent an executive after 2 days every month (Nearly) i kept on saying this is a faulty machine but it went to deaf ears.
In may 2016 they took the amc chq of rs 5000/ — aprox after that the machine went dead for last 45 days its dead & everyday i speak with them them assure to resolve in 2 working days which never happens....

8 years back I bought at Total Smp + Aqua guard, every year regularly I am changing filter + taking AMC Services from Eureka forbes and till before 2 months back it was working perfectly. In June 6th I have changed the filter same from Eureka Forbes but didn't take AMC due to some personal Problem.
Technician change the filter but after changing Filter facing lot of problem with filter (As he said if we do not take AMC we will face...