Eureka Forbes Complaints & Reviews

Am writing from thrissur kerala regarding a complaint registered on 24/09/2016 with my IDnumber[protected].Your stupid call centre gave me 3 complaint register numbers such as
1.89349318
2.88513642
3.97078050.
Now what is your problem that I am not getting service regarding your product.If you got a nonworthy call centre please change it.We cannot uSe tap water hence we took your product and your service is below average. Shall I resort to a petition in consumer redressal cell regarding non availability of your service.My cell number is [protected].Need an immediate response.
Gopikrishnan.

Dear Sir/Madam,

i have purchased Eureka forbes aqua water purifire Nano cash memo no 155 on 27 sept from BABA Electronics SGM Nagar Faridabad but till today, the installation for same is pending after follow up your installation customer care no [protected].

At the time of selling the dealer has promise to provide installation in 24 hrs and the same promised by you customer care executives but till now no response found. i am feelling like i get cheated from your complany and dealer and very disspointed that i am not getting water after spending 10500 for your product. Kindly help me in this matter

below mentioned are the follow up detail with your customer care.

[protected] on 27/9/2016 given request for insrallation
[protected] on 29/9 at 16:10 pm, they promised to install the product with in 24 hrs
[protected] on 30/9 at 19:41 they have given your service center(durga laxmi ent M [protected] but Mr. jitender kaushik has been denied as he did not received any request from company).

[protected] on 10/1 13:44.

after so many time of follow up for instation no necessary action taken by company how can i assuered that will receive service in warranty period so please help
Thanks
Rajeev Bhatia
M: [protected]

Hello. My vaccum cleaner euro clean wet and dry model atop working from last 5 days. So it is requested to get it check and to be repaired as soon as possible. We are using vaccum cleaner in a gym. But suddenly it is not getting start. So need a complete check of the same. Hope u will take immediate action to solve my complaint as due to this we are suffering a lot

My name kumaresu, ([protected]) and i booked dr. aquaguard classic model water purifier unit and full amout 8990/- paid to my father in-law mr. s. krishnasamy ([protected]) on 03.09.2016 through sales engineer mr. sivakumar ([protected]) and sales order number is 52550 dtd.08.09.16. till date unit not received and there is no updation. he is not picking my call. next level i reported to his team leader mr. arul ([protected]), from him also there is no correct feedback. i registered a complaint through their customer care and the complaint request number is 96992383 on 27.09.16. they said the issue will solved within 2 days. but there is no call & not solved the issue. now mr. arul given a number of his divisional manager mr. mohamed appalose ([protected]). but he also don't know the status.

I have bought Dr aquaguard magna HD RO+UV product. All of a sudden the machine stopped working due to power supply issues. I have lodges a complaint in their customer care on 18th September 2016. Today it's 3rd Oct, 2016 and still the issue has not been solved. Whenever I call up the customer care it's the same response that they will get it done. I am very much unhappy with the product and worst ever service.

HI
We have purchased AQUA GUARD MAGNA HD RO+UV water purifying machine on 04:05:2016 for RS:17490/- It has stop purifying on 15:09:2016,
till now we call to the service boy there is no reply from them.Today is October 3 2016 till now they are not willing to resolve it.We have calling the service person from 20:09:2016 they saying that "I will come tomorrow".We are not satisfied with the service of the person.So please send the service person to resolve it.

I have AG classic aquaguard and I have renewed my AMC on 30th August, 2016. Some parts of my machine were required to be replaced in our machine. After more than 15 days those parts are replaced after making lots of phone calls and complaints. Now after replacement, the machine is working irregularly. We are just at the mercy of the machine when it will work and when not! More importantly, it is inducing more uncertainty and agony! Mechanic (Shri Uttam Manna) said the replaced circuit board is erroneous! If it so, why do they replace such board? Why not advice us properly? Such practice of doing service for the sake of service should be abolished. I am suffering more than 21 days after just signing the AMC. At least when you repair the machine, why it is not full-proof? Being a member in AMC and being a Aquaguard customer for long time, can' I expect that the wrong parts will be replaced immediately with a new parts such that the machine works smoothly.

(G. G. Roy)
IIT Kharagpur

Hi
we have purchased aqua quard R.o. system from Rohini CROMA show room on 23rd September 16. we have called to technician person his behavior was very bad not acceptable at all..than he he don't have manner to talk with customer.
he assembled our R.O. He has not checked its TDS & not given water to taste without taken shorty he gone.yet its not assembled properly..its just hang on wall as a show piece.we have waste our rs.18500..we will never go for your brand in future..
you are doing chit with the customer..
WE are not satisfy with our service..
I want call back for that complaint..other wise i will send that complaint to other sites also..
its very shame full you are not listing for guest's requirement..

PLEASE REVERT

Despite sending SMS to the specific number [protected] as many as 8 times till date the machine has not been set right. We are not able to make use of the machine as the same is not working due to defective pc which needs to be replaced as told by the technicians who called on us without proper equipment and apparatus. We have already paid the amount for the AMC which is valid till 19th April 2017.

Please arrange to send the technician with all equipment and apparatus to set right the defective machine failing which I will be constrained to move the Consumer Court for getting my grievance redressed and you will be liable for all the costs and consequences.

When the needful has not been done, am receiving SMSes asking for the feedback for the service which has not been rendered despite my 8 SMSes above.

Hello,

I had purchased Nano RO from Eureka Forbes on 2nd July 2016 after paying Rs.10600/-. The unit stopped working on 27th September 2016. Since then I am continuously in followup with local service team and the central service team as well. I have conveyed the seriousness of the issue through email, phone call etc. Today is 01st october 2016 and still I am being given empty promises saying the problem would be resolved soon.
They are not willing to replace the faulty unit. Imagine a RO unit purchased after paying Rs.10600 undergoes a breakdown maintenance every 3months and down time is more than a week ! this is the brand value of Eureka forbes. Guys please be careful while choosing NANO RO by Eureka forbes. We will be cheated of money and very poor support.

Is this original vaccum cleaner head office or duplicate? I send a email to you but no response from your side. Whether you accept all points mentioned in my email?
My customer receipt no 25429821
My name is venkatararamana
My conduct no [protected]
My email is [protected]@yahoo.com
Chennai tamilnadu

More than two weeks passed no reply from the headoffice in chennai or headoffice? Is this head office working in hyderabad is it true?
Dont buy vaccum cleaner here after the same incident will happened to all the persons who purchased this company product.

We have called service personal who visited us on 27th september who fixed the issue of water not coming. But when we started to use it, dirt was coming. we called the person again on next day 28th which was a hartal in trivandrum, kerala. Till now no one has come to fix the issue and we are not able to use the water.

contact person: Shyam [protected]

CONTRACT RECEIPT NO:[protected]
cUSTOMER name : safeema anwar
customer phone no: [protected]
place : ulloor, trivandrum

I had complained about the aquaguard water purifier, magna, purchased last year, and taken the amc 2 months back. Since taking the amc, the machine is not working properly.
I filed a complaint of non-working of the machine on 26th sept.16, complaint no. [protected] and was promised that the same will be attended within 48 hrs. I have since been following on every day but till now no one has attended the complaint.
I was sent the name and mobile number of mr pawan vishwakarma, mobile - [protected] to attend the complaint, but he never picks the call.
Today morning i was given the name and number of mr rohit vedak, mob. [protected] to escalate the complaint, but his number has been either busy or does not pick the call. After trying for 6 hrs, i could talk to him now at 4.38 pm, but the call was disconnected without giving any concrete answer.
I want some responsible person in eureka forbes to attend to my complaint. Get the machine corrected and refund the amount i paid for amc.

Apart from the product cost they have collected rs9000 for warrenty but they are not attending the service. I have to incur amount daily for drinking water.
My water purifier is not working. It got repair one month back since then it was attedned by an immature technician. But the problem was not resolved.
I am incuring rs300 daily for drinking water, only because of this company

Sir
I have complained to the head office regarding the fault of my vacuum cleaner xl moder in which the technician karthik came attend and inturn told the his manager basker bkrid office to bring the machine and repair it within an hour and by auto fair 150 i gave to basker and inturn he gave to toveeramani and in turn he gave the machine to nungambakkam office and i enquired that my residence is not in his jurisdiction in numgambakkam what is going on euroka? Who is the manager? I talk to ravichandran [protected] no reply
May i know where is my vacuum cleaner?
Till morethan 12 days gone no reply?
No registration of my complaint?
Which is the authorised service centre in chennai for euroka?

For my Dr.Aquaguard Compact- customer id : [protected].After repeated request online, calling customer care, personally visiting the service centre (2 weeks and more).Not a single engineer was sent to my address neither a single call back on the issue was received, which is very frustrating.
Online service Request number is : [protected]
Note :Photo attached

I raised a complaint regarding my vacuum clear 1 month before and till now it is not closed. As soon as I registered I got call and they enquired whether it is within warranty period or not. When I confirm it is with in warranty no response at all. I would have called more than 50 times and every time they will ask the same thing about warranty. Thry told me to call the service ppl of my area direcctly and those ppl alo asked same abt warranty and initially they confirme they will resolve it and after that his number is switched off. I registered the complaint on 27th aug 2016 and till now it is not solved.[protected] This is my first time registerd complaint number.

Most third grade service based company ... please donot go on adds and never availed their AMC as they will not do anything just will extract money from you... i am struggling to get any reply from the agency or from the company from last one month.. my daughter got ill, my wife suffered sever throat infection cause of these guys carelessness.. My customer service request no. [protected] i got sms from the company person name given aakash - [protected] ... no response from the company and aakash as he is not ready to pick the phone. Then we contact service request again and got availed number of senior person name is Prashant - [protected] - I personally had called around 4 to 5 times, send him several request and sms, but he gave me all foolish assurances. Till date no person has came to check my problem what it is... I am taking this issue at Consumer court level... Very very pathetic company and very bad service experiance. so please beware -

Hi,

I purchased aqua guard ro+uv from "xpert systems, chennai" on 06-mar-2016. It stopped working on 25-sep-2016. From then on, we have made 5-6 complaints to customer care. The complaint no is : 89415387 dated 25-sep-2-2016. We were repeatedly informed that padur service center will attend to this issue. But no one has called or attended the fault till date. Q

I have been facing problem with the aquasure water purifier(Nano RO machine) from a long time. The same is under AMC upto March 29, 2017. I have called the customer service centre many times but there is no proper response from the company. I had first made a complaint on 5th august 2016 and since then the technician has visited my place twice to resolve the problem, however the same is not yet fixed. From the past 10-12 days i have been calling the customer care for support but have still not got any support because of which i am unable to use the water purifier. The standard reply that I am getting from the customer care people and senior executives (Momita Roy, Zakir Husain, Debasish Shah, etc) is that the technician would visit tomorrow from the last 10-12 days. There is no proper support for my complaint. Request you to look into this matter.