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Eureka Forbes Complaints & Reviews

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Updated: Dec 10, 2025
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V
Vinoop MJ
from Mumbai, Maharashtra
Aug 8, 2016
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Address: Chennai, Tamil Nadu, 600063

I had requested for a refund of money for a defective product purchased from eureka forbes site.
I strongly feel this company is either bank-erupt or is cheating customer.

People, i have only one thing to say. Dont buy any product from them. If at all you buy, pray you dont get faulty product. If at all you get fault product, no point in ask for refund.

Because my experience say, if you do that, you will waste at least 500 hours in your life (Still not got) in pursuit to get your money back.

I challenge the company to cross check this. My billing cid is:[protected].

Go and check how many calls i had made to your customer care and strange answers... Refund team is gone for lunch, after 6 they dont work, internet issue, system slow. Dont have your information now, call back promises,... Etc list goes on.

Horrible... It is a branded company?
Sep 9, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2016
Eureka Forbes Customer Care's response
Hi Vinoop, Thank you for connecting with us. Please share with us your contact number, customer Id or complaint number to help us get in touch with you. Regards, Eureka Forbes Team
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    bindus020
    from Bangalore, Karnataka
    Aug 8, 2016
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    Address: Kasaragod, Kerala, 671543

    Hi all,
    I have bought a aqua sure ro purifier, and they took almost 1 month to got it installed. After the installation water was completely bitter and we couldn't drink a single drop of water. We raised the complaint again to correct it, and none of them have come for the service. Its going to be more than 3 weeks for the complaint. Now i have raised the request to return the product as they dont provide the service, and no response for that too. They are fooling people to buy their product and they provide any service. I have paid 1.5k for the product and its waste. They are cheating the people. Please resolve my issue, and please take back the product and provide me a full refund of that product
    Eureka Forbes customer support has been notified about the posted complaint.
    Purchased a vacuum cleaner on dated 09.07.2016 from ezone big bazar, bhubaneswar. From staring it is not working. I have given lot of complain but still the problem remain unsolved.just treat it as a notice to you. if the problem will not solved in one day, i am forced to lodge an F I R and consumer case.

    ankita kanungo

    mob [protected]
    Hi Bindu,

    Thank you for connecting with us. Please share with us your contact number or customer id so that our team can get in touch with you at the earliest to address your concern.

    Regards,
    Eureka Forbes Team
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      Praveen Jayadevan
      from Bengaluru, Karnataka
      Aug 6, 2016
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      Address: 560037
      Website: www.eurekaforbes.com

      This refers to a trivial issue of a broken tap in my Aquaguard RO+UV that made me loose all trust in this brand.
      On 1 August, we contacted Customer Care for a broken tap of our water purifier and was promised help the next day. Customer care engineer plays-on complaining he does not know the model we use (though they have it in their database!) and was requesting my mother in law to take photo of the machine and send it via Whatsapp. From office, I managed to get a picture from the internet of a similar model to send him and he said he does not have that tap and will come the next day. On 3 August, he promises to come by 2PM with the right tap, all waited till late afternoon, and then the phone of the technician either gets switched off or goes busy as soon as I call - Exasperated, I raise a fresh complaint ([protected]). On 4 August, I receive a fresh call from another technician saying the tap is not available with him! He does not come on that day and then promises to come on 5 August, at 12 noon - but nobody turned up. Now this is the 5th day after my tap is broken - the unit is useless without the tap. We are buying water from outside all these days and we have an infant at home. On 5 August, evening - I make another call to the Customer Care and they note down all details and confirms an escalation and a repair by 12 Noon on 6 August. Nothing happened on 6 August, nobody called. I again called up Customer Care and requested for the email id of Customer Care Head Ms. Vineth Hegde - they did not divulge. They said they will attend to the problem and a person will be at my doorstep as soon as possible and its already escalated with number 96369298. Nothing happens.
      Here, I write - almost ready to bin the unit and look for alternatives.

      If one cant do proper service for an essential service like drinking water, its time one stop sales for the same.
      Aug 12, 2016
      Complaint marked as Resolved 
      As already updated in the main chain, this is resolved after service person confirmed the water is fully potable.
      Eureka Forbes customer support has been notified about the posted complaint.
      Verified Support
      Aug 10, 2016
      Eureka Forbes Customer Care's response
      Hi Praveen,

      We have received feedback from our service team that your issue has been resolved.

      Regards,
      Eureka Forbes Team
      Hi Praveen,

      This not what we want our customer's to face. We have forwarded you complaint to our concerned team. Be assured someone from our team will connect with you soon.

      Regards,
      Eureka Forbes Team
      Thanks - a couple of people did contact me but no resolution to the problem. It aggravated.

      1/ It appears that your database has two persons (& addresses) allocated to my phone number & email id. I do not know how you have such cases as I have no clue where that house is or who that person is.
      2/ Your team has been provided with conflicting information on the AMC warranty of my unit. While AMC warranty extends till 31 January 2018, some of your service team thinks my warranty expired in 2015.
      3/ The model in your database is different from what I use.

      Consequently, two service personnel contacted me on 7 August !
      First person who arrived was from the service team who thought I did not have an AMC warranty. He duly opened the unit to fix the tap (he had the right tap) and informed me that my filter was not working as the purified water quality is below expected norms. He was surprised I had AMC, he was misinformed apparently, I connected him to your customer care who clarified the situation. He admitted he cannot do anything as his not authorised to fix units under warranty. However, he made a definite statement - DO NOT drink water from this unit until filters are replaced as we will get throat problems. However, he said it should be easy to get filters replaced at no cost as its covered under AMC warranty (as confirmed by customer care).

      The second service personnel arrived soon after. I confirmed he had the right AMC information and then informed him about the water quality. However, this person came with a tap for a different model. He agreed to change filters, if required, as its in AMC and promised to come back later in the day. He never arrived yesterday.

      On 8 August, exactly a week after my first compliant - I am still waiting for a call from this service personnel who has comfortable switched off his mobile even at 11AM.

      What do you propose I do now ?
      Here is an update.

      The service person from the warranty team visited us yesterday (11/08/2016) - tested the water- and confirmed it is 100% it is potable. I double checked with him (Sai) a couple of times and he is certain.

      He additionally mentioned that the person from the no-warranty team was probably just trying to sell me extra filters and get some money for servicing !

      So much for all your teams - I am marking this compliant closed.
      Here is an update.

      The service person from the warranty team visited us yesterday (11/08/2016) - tested the water- and confirmed it is 100% it is potable. I double checked with him (Sai) a couple of times and he is certain.

      He additionally mentioned that the person from the no-warranty team was probably just trying to sell me extra filters and get some money for servicing !

      So much for all your teams - I am marking this compliant closed.
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        chandrap2016
        from Bengaluru, Karnataka
        Aug 6, 2016
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        Address: Bangalore, Karnataka, 560037
        Website: www.eurekaforbes.com

        With repeated call to customer service center, they are disconnecting the call and not attending my request. It is almost 7 days over after raising my request with complain number is [protected] and should be attended in 48 hours as per the purchase contract. I am frustrated now.
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          L
          Lakshmanp
          from Mumbai, Maharashtra
          Aug 6, 2016
          Resolved
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          Address: 400708

          I Purchased Aquasure Prime UV RO from Army Canteen Colaba almost 1 year 1 month back. This Product was packed and i have just installed two week back and start to use. one week before it functioning Stopped. Technician visited my house and informed me that its mother board is not working and since i have purchase 1 year back so 1 year free contact is over and i have to pay either 3500/- or i have to get 3 year contract for 5000/-.
          I am shocked because known company like Eureka selling faulty product and they are not ready to replace it and forcing customer to get 3 year contract.
          Its their product problem, They can check my water purifier and find out how much days i have used .
          Aug 7, 2021
          Complaint marked as Resolved 
          Eureka Forbes customer support has been notified about the posted complaint.
          Hi Lakshman,

          Sorry about this. Please share with us your contact details/ customer ID/ complaint number and our team will get in touch with you.

          Regards,
          Eureka Forbes Team
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            S
            Sonu Sihmar
            from Mumbai, Maharashtra
            Aug 6, 2016
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            Address: Gurgaon, Haryana, 122017
            Website: www.eurekaforbes.com

            I submitted complaint dated 1st august 2016 and customer care assured me that technician visit within 2 working days but no one reach. my complain reference number is 88577714 dated 1/08/2016. again i called dated 6/08/2016 to customer care delhi bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.

            Hope you did nothing.

            Thanking you
            Sep 15, 2016
            Complaint marked as Resolved 
            Eureka Forbes customer support has been notified about the posted complaint.
            Verified Support
            Aug 09, 2016
            Eureka Forbes Customer Care's response
            Hi Sonu, Thank you for writing to us. We have escalated your concern with regards to your Aquasure Nano RO to our service team at Gurgaon and they will be contacting you soon to address your concern. Regards, Eureka Forbes Team
            Verified Support
            Aug 14, 2016
            Eureka Forbes Customer Care's response
            Hi Sonu Sihmar

            We have received feedback from our service team that your issue has been resolved.

            Regards,
            Eureka Forbes Team
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              K
              kumarsaxenaprashant
              from New Delhi, Delhi
              Aug 6, 2016
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

              Dear eureka management,
              Greetings!!!
              I have bought one ro aqua sure experts from eureka forbes on dt[protected] & now again i am facing a problem related to taste of water.
              The product was faulty from day 1 as i have got the same serviced 3-4 times bcoz of several reasons. If you want you can check my past record complaints as well, where always some engineer sanjeev sharma visited my site & after some procedural changes they resolve my complaint.
              I always ask him if the product was faulty then please replace it otherwise after warranty period i will be sufferer, then also he simply ignore my request.
              Now after so many times the problem arise on my ro once again on dated[protected]. Due to which the water quality of society had badly impact my ro as per the engineer sanjeev sharma’s comments & it need urgent replacement of filter + membrane & when i ask him to replace both he simply deny to replace the membrane under warranty & refused very badly. Whereas i had a word with some of his senior sh. Yogesh, he is also refused to replaced the membrane under warranty.
              Mr. Yogesh have very misbehaved with me & when i asked him to please gave me in writing that the same will not be replaced under warranty he misbehaved with me for long & asked me to contact some ms. Meenakshi, whereas i have denied to call to any of the representative & thought that the matter to be bring in your knowledge for speedy resolution.
              If the same will not be replaced & my problem will not be addressed in a proper way, then please return your faulty ro & return my money back so that i can buy water bottles from the market & will not use any ro in future.
              I don’t believe that like eureka forbes such a big company having no business ethics & i am deprived from your organization as well.
              The detail of product bought has been annexed for your reference & necessary action in order to send some field staff for it's servicing.
              In case of any query please call me on my contact no. [protected], [protected]
              Address: flat no. 702, tower 8, lotus panache, sector 110, noida (U. P)-201304
              Sep 23, 2016
              Complaint marked as Resolved 
              Eureka Forbes customer support has been notified about the posted complaint.
              Verified Support
              Aug 17, 2016
              Eureka Forbes Customer Care's response
              Hi Kumar Saxena Prashant,

              We have received feedback from our service team that your issue has been resolved.

              Regards,
              Eureka Forbes Team
              Hi Kumar Saxena Prashant,

              We have forwarded your concern to our service team at Noida and be assured that they will be contacting you soon to address your concern with regards to your product Aquasure Xpert RO WP.

              Regards,
              Eureka Forbes Team
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                M
                moolchandagarwal
                from Hyderabad, Telangana
                Aug 6, 2016
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                Address: 500029
                Website: WWW.EUREKA FORBES.COM

                Sir,
                i complained about water not coming from filter in february, 2016to your csc, local authorised service certre as well as your regional manager mr.Shravan.Every time they used to send technician to make it ok.But after few days of working again the problem used to repeat.

                I had made complaints to your csc" n" no of times and technician used to come to attend and the problem persists the next day.
                Even your service centre took our filter telling that mother board card is faulty.It requires repairs or replacement.

                I do not know exact date of bringing back our filter adn it stareted woking.About a week back i stratred facing the same problem.

                Now when we- on -filter the red light comes and then green light comes and goes off within seconds, then again comes and goes off.Due to this problem i am not able to collect water of 10 litres even in 2 to 3 hrs time.

                The water comes when green light is there, when green light goes off water stops.

                Will you please attend to it so that the problem does not re-occur.I
                if not attended i will be forced to approach -consumer redressal committe- with this problem .I hope the management looks into this problem and comes to permanent solution so that we can drink filter water.
                Eureka Forbes customer support has been notified about the posted complaint.
                Dear sir,
                I want the water filter problem to be solved once for all.Whether they can repair or not able to repair they should compensate the agony of my wife and myself faced since last 5 to 6 months and the AMC money also should be returned with interest.
                Regards,
                Moolchand Agarwal
                Hi Moolchand,

                Thank you for writing to us. Please share with us your contact number or customer id so that we can get in touch with you at the earliest to address your concern.

                Regards,
                Eureka Forbes Team
                Eureka Forbes Team,
                My mobile no.[protected].
                Regards
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                  B
                  b2win
                  from Baduria, West Bengal
                  Aug 6, 2016
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                  Address: Kolkata, West Bengal, 700082

                  I had taken a magna in may 2015. Just after the installation the machine started problem i kept on complaning & they sent an executive after 2 days every month (Nearly) i kept on saying this is a faulty machine but it went to deaf ears.
                  In may 2016 they took the amc chq of rs 5000/ — aprox after that the machine went dead for last 45 days its dead & everyday i speak with them them assure to resolve in 2 working days which never happens. I have the recordings.
                  I have been a customer with eureka forbes for last 12 years (With other products) they have turned into deceiver.
                  I dont want to be with such a value less false commiter company. I demand my full price & amc to be refunded & take back the dead machine.
                  Last complain no 88381311.
                  I would suggest all to avoid buying this company product they are only eager in sales not in service
                  Sep 23, 2016
                  Complaint marked as Resolved 
                  Eureka Forbes customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 23, 2016
                  Eureka Forbes Customer Care's response
                  Dear Customer,

                  We have received feedback from our service team that your issue has been resolved.

                  Regards,
                  Eureka Forbes Team
                  worst service provider
                  Hi Biswarup,

                  Thank you for getting this to our notice. We have escalated your concern to our service team at Kolkata and we assure you that they will be contacting you soon to address your concern with regards to product.

                  Regards,
                  Eureka Forbes Team
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                    A
                    Aarti Senapati
                    from Mumbai, Maharashtra
                    Aug 5, 2016
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                    Address: Bangalore, Karnataka, 560029

                    8 years back I bought at Total Smp + Aqua guard, every year regularly I am changing filter + taking AMC Services from Eureka forbes and till before 2 months back it was working perfectly. In June 6th I have changed the filter same from Eureka Forbes but didn't take AMC due to some personal Problem.
                    Technician change the filter but after changing Filter facing lot of problem with filter (As he said if we do not take AMC we will face problem). It started water over flowing from machine and damged internal part of the machine, the machine stoped working. I keep registering complain by Eureka Forbes, 18th July two technician came and for time being made it to start working, again next day it started same problem and technician said some micro chip is damged which has to change and left without solving it. I keep registering complain from that, my escalate complain number is[protected], but not getting any response from Eureka Forbes service center(no one came to my door) and today (5th Aug 2016)Technician came and said that it has fully damaged and I have to change complete system.Ridiculous because of their ignorance and lack of technician knowlwdge I lost my machine.
                    Eureka Forbes customer support has been notified about the posted complaint.
                    Hi Aarti

                    Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                    Regards,
                    Eureka Forbes Team
                    Hi Aarti,

                    We have received feedback from our service team that your issue has been resolved.

                    Regards,
                    Eureka Forbes Team
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                      A
                      ambient
                      from Delhi, Delhi
                      Aug 5, 2016
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                      Address: 226012
                      Website: Eurekaforebs

                      I submit complaint dated 2 august 2016 around 7:05 pm and assure me that technician visit within 2 working days but no one reach. my complain reference number is 88525927 dated 2/08/2016. again i called dated 5/08/2016 to customer care lucknow bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.
                      Hope you did nothing.

                      Thanking you
                      Oct 14, 2016
                      Complaint marked as Resolved 
                      Eureka Forbes customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 12, 2016
                      Eureka Forbes Customer Care's response
                      Dear Customer,

                      Based on the feedback received from my team, I believe that your concern has been addressed. Appreciate your support!

                      Regards,
                      Seema
                      Dear Customer,

                      Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                      Regards,
                      Eureka Forbes Team
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                        A
                        anivasu
                        from Bengaluru, Karnataka
                        Aug 5, 2016
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                        Address: 560061
                        Website: Eureka Forbes

                        I have purchased above product through Amazon on 21st July 2016, order number is Order #[protected]. Till today after repeated complain to Amazon and Eureka Forbes complaint number 96280480 none of them could send us any service person for free installation. Its so disappointing and pathetic service from both big gaint. I thought of getting installed with a local service provided but if we do so the warranty will be covered as he not a area service provider. Its a dilemma and everyday following up for the installation is waste of time and money.
                        Eureka Forbes customer support has been notified about the posted complaint.
                        I have already registered my complaint in eureka forbes customer care with complaint Number : 87122277...its been 3 days and not a response from your executive..My purifier is not Working...if thats the case..i want my money back..
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                          anil kanungo
                          from Bhubaneshwar, Odisha
                          Aug 4, 2016
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                          Address: 751030

                          Purchased a vaccum cleaner on dated[protected]. since the purchased it is not working. i have several complain but still no action has taken from eureka forbes. make urgent effort to solve the problem.
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                            M
                            Manohar Nelli
                            from Auroville, Tamil Nadu
                            Aug 4, 2016
                            Resolved
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                            Address: Shimoga, Karnataka, 577201

                            Dear Sir, I have taken 3 year Contract of Euraka forbes Aqauguard Innova Total on 03 June 2015 by calling the Shimoga City eureka forbes office. I myself J Vittal Nelli have been using Aquaguard inova total from 2008. I have purchased the unit from Eureka Forbes limited, B K Nayak arcade, 1st floor, Near kamala nursing home, Shimoga 577201 with contact number [protected]. I have renewed service contract multiple times since 2009 by calling above mentioned number. I last renewed contract on 03/07/2015 for 3 years upto 03/07/2018. The amount paid was rs 4410 as 3 years contract. The service person did change of silver and carbon candles while doing the service. Last week when I recalled Aquaguard service., Shimoga office of euraka Forbes are denying the service telling that my contract is invalid as it's done by unauthorized persons. Grave injustice is done to me. I am attaching the contract copy which the Shimoga service centre is telling that it bears invalid contract receipt number and making me bear the loss for no fault of mine. The service person came after I called Shimoga service centre. Please look into the matter and resolve it. Other wise I will be forced to leave Aquaguard water purifier and go for some other brand. And pursue consumer court on this issue for the loss and harassment in the issue. The person in Shimoga Eureka Forbes who denied the service is Mr. Sunil with contact number :+91 [protected]

                            Thank you
                            My registered contact number: [protected]
                            Address : Nelli nivas park road Shimoga 577201 Karnataka
                            Sep 23, 2016
                            Complaint marked as Resolved 
                            Eureka Forbes customer support has been notified about the posted complaint.
                            Aug 10, 2016
                            Updated by Manohar Nelli
                            Dear Eureka Forbes Team, No one from the service team at Shimogga contacted me yet. Its been 40 days and issue is not resolved . Shimoga Service team of Eureka Forbes denied service to me even though I have service contract up to 3/7/2018. They are ststing that I have been cheated by some of their old employees who had given me hidden contract number written in valid Eureka Forbes Aquaguard Service contract with Hologram. I am left with No other option but to contact Consumer court for the loss of Rs 4400 for 3 years out of which only 1 year service is done and 2 year remaining service is denied by service team of Shimoga Eureka Forbes. My registered contact number: [protected] Address : Nelli nivas park road Shimoga 577201 Karnataka. Eureka Forbes Should change their branding about "friend for life" when they dont even care about customer satisfaction. I have been customer for 8 years since 2008. I have been dumped for no fault of mine. Is old employees who cheat customers not the responsiblity of Eureka Forbes. How can you allow your customers get cheated like this. How can you allow old service employees have emply service contracts with hidden contract numbers.Resolve my issue immediately or else I will pursue consumer court for damages caused to me and inform my community of friend sin Shimoga to cancel aquaguard contracts as Shimoga Aquaguard Service centre which is cheating customers.
                            Verified Support
                            Aug 22, 2016
                            Eureka Forbes Customer Care's response
                            Hi Manohar,

                            We have received feedback from our service team that your issue has been resolved.

                            Regards,
                            Eureka Forbes Team
                            Hi Manohar,

                            Thank you for connecting with us. We have made a note of your details and have shared the same with our service team at Shimogga, Karnataka. They will contact you soon to address your concern.

                            Regards,
                            Eureka Forbes Team
                            Manohar Nelli's [Complaint's author] reply, Aug 10, 2016
                            Dear Eureka Forbes Team, No one from the service team at Shimogga contacted me yet. Its been 40 days and issue is not resolved . Shimoga Service team of Eureka Forbes denied service to me even though I have service contract up to 3/7/2018. They are ststing that I have been cheated by some of their old employees who had given me hidden contract number written in valid Eureka Forbes Aquaguard Service contract with Hologram. I am left with No other option but to contact Consumer court for the loss of Rs 4400 for 3 years out of which only 1 year service is done and 2 year remaining service is denied by service team of Shimoga Eureka Forbes. My registered contact number: 9901187617
                            Address : Nelli nivas park road Shimoga 577201 Karnataka.
                            Eureka Forbes Should change their branding about "friend for life" when they dont even care about customer satisfaction. I have been customer for 8 years since 2008. I have been dumped for no fault of mine. Is old employees who cheat customers not the responsiblity of Eureka Forbes. How can you allow your customers get cheated like this. How can you allow old service employees have emply service contracts with hidden contract numbers.Resolve my issue immediately or else I will pursue consumer court for damages caused to me and inform my community of friend sin Shimoga to cancel aquaguard contracts as Shimoga Aquaguard Service centre which is cheating customers.
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                              V
                              Vaibhavpsp
                              from Mathura, Uttar Pradesh
                              Aug 4, 2016
                              Resolved
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                              Resolved

                              C No- 88045083

                              Address: New Delhi, Delhi, 110092
                              Website: Www.eurekaforbes.com

                              I have never seen such a pathetic service.. U guys are making fool of customers i have been waiting since now for service of my aquaguard but no one showed up till now.
                              I tried to contact their supervisor but no one escalate the call to them each time they cut the call.

                              Very poor service!! Goin to raise the complaint in social media, and news channel!!
                              Very poor management!
                              [protected]...
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                              gargv58
                              from Bengaluru, Karnataka
                              Aug 4, 2016
                              Resolved
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                              Resolved

                              Address: 560048
                              Website: www.eurekaforbes.com

                              Hello,

                              I booked Dr . Aquaguard for a demo online .
                              The demo person came and gave the demo at my home address .
                              He promised to give me 1000 discount and life time free service .
                              Next day he came for payment and asked me to pay the actual amount online and promised me that once the product is delivered to me, he will come in person and give me back my 1000 Rs in cash and the warranty card for life time free service of the machine which includes no visiting charge lifetime .
                              But Since then, he never came and everyday he says on phone that its raining and he cannot come .
                              I know i have been fooled and would not get my money back .
                              But i want to bring it to the notice of Eureka forbes that their executives are doing fraud and the company will lose the trust of the customers
                              Request them to take appropriate action against the concerned person .
                              Name: Nagaraj
                              Mobile: [protected]
                              Email id that he gave me : [protected]@gmail.com

                              regards,
                              Vaibhav
                              Nov 12, 2016
                              Complaint marked as Resolved 
                              Eureka Forbes customer support has been notified about the posted complaint.
                              Aug 04, 2016
                              Updated by gargv58
                              Apart from his email id, Nagaraj, the executive asked me to send the payment details to one more email id .
                              Email : ramesh.[protected]@eurekaforbes.com
                              Might be his partner in crime .

                              Regards,
                              Vaibhav
                              Customer ID is [protected]
                              Order ID is [protected]
                              Verified Support
                              Sep 16, 2016
                              Eureka Forbes Customer Care's response
                              Hi Vaibhav,

                              We have received feedback from our service team that your issue has been resolved.

                              Regards,
                              Seema
                              Hi Vaibhav,

                              Thank you for connecting with us. Your concern is o[censored]tmost important to us. Our area service person from Bangalore will contact you soon. Request your patience in the meantime.

                              Regards,
                              Eureka Forbes Team
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                                P
                                Prasanth Surendranath
                                from Aluva, Kerala
                                Aug 4, 2016
                                Resolved
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                                Resolved

                                Address: Ernakulam, Kerala, 682028

                                Pathetic service!!! have been requesting from april due to leak from chambers. till date no one has attended. i have registered a complaint atleast 5 times. each time i have got a message that complaint has been resolved without any representative attending . Is this the way you provide service..where are the ethics???your service rep in cochin Mr Umesh says that he has details that i have got my machine serviced in month of may.. which is incorrect.. recently for the complaint registered in july i have got a same message(complain num [protected]).. still no body has attended..

                                I have been using aquaguard products in my home for last 15 years. In this competitive market if you are planning to continue such service you will loose your customers. Please enquire with cochin office and kindly give me the details regd--

                                1. why delay in attending??
                                2. why false message of getting serviced without attending??
                                3. please keep responsible, sincere people in your office??


                                thanks and regards,
                                Prasanth S
                                [protected]
                                Sep 26, 2016
                                Complaint marked as Resolved 
                                Eureka Forbes customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 26, 2016
                                Eureka Forbes Customer Care's response
                                Hi Prasanth,

                                We have received feedback from our service team that your issue has been resolved.

                                Regards,
                                Eureka Forbes Team
                                Hi Prasanth,

                                Thank you for contacting us. Your concern is important to us. Our area service person from Kerala will contact you soon with regards to your product Aquasure Aquaflow- DX. Appreciate your patience in the meantime.

                                Regards,
                                Eureka Forbes Team
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                                  charlesbaby
                                  from Jaipur, Rajasthan
                                  Aug 4, 2016
                                  Resolved
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                                  Resolved

                                  Address: 682033

                                  Water purifier just two months old is not working. Complaint raised on 15th july 2016. Ticket no.[protected]). No one is attending the fault till today. (4th aug). When i try to do level 2 escalation in the portal, it says complaint no is not valid. I cross checked with cstomer care & they says above complaint is still open. This is the second time i am facing similar experience in cochin edappally.24 hour person available at my residence & it is in the heart of the city and in warranty period. Very poor service.
                                  Sep 23, 2016
                                  Complaint marked as Resolved 
                                  Eureka Forbes customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 23, 2016
                                  Eureka Forbes Customer Care's response
                                  Hi Charles,

                                  We have received feedback from our service team that your issue has been resolved.

                                  Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected].

                                  Regards,    
                                  Eureka Forbes Team.
                                  V.POOR SERVICE for my Aqua sure water purifier in Edapally Cochin. I purchased two water purifier (same company) at trivandrm, their service is better.
                                  Hi Charles,

                                  Thank you for writing to us. We have made a note of your details and our service team shall soon get in touch with you to address your concerns. Appreciate your patience.

                                  Regards,
                                  Eureka Forbes Team
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                                    S
                                    Suriyas_25
                                    from Bengaluru, Karnataka
                                    Aug 3, 2016
                                    Resolved
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                                    Resolved

                                    Address: 560099

                                    Hi Team,

                                    I am still waiting for response, dose this complain reach to top management

                                    As i said i want the 2 year extension of Amc as I lost my 2 year paid amc, with out getting proper service and part replacement, in time, every time Eureka Forbes support team takes very long time to address the issue, after we do n number of followup and raising complain consumer forum we get response

                                    Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

                                    Team every time i am getting info that my complain are escalated and eureka forbes will address soon my request demand.

                                    But i think they never care of customer and doing same thing again by not responding to customer

                                    note still my unit not fully working condition

                                    I want this to reach top management in eureka forbes
                                    +2 photos
                                    Aug 8, 2016
                                    Complaint marked as Resolved 
                                    Team does this complain really reach to top management in Eureka forbes, how many complain i need to submit for this, they can't put my family life in risk having not working properly water filter, and not providing the service properly, no response, so I want Eureka Forbes to return my AMC money back or extend the AMC for 2 year without any further delay poor service,
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                                      Niel Sarmah
                                      Aug 3, 2016
                                      Resolved
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                                      Resolved

                                      Address: 500089

                                      I purchased dr aquaguard - genius on 09/03/2016 and its not working now.. I tried all means to get a mechanic or whatever from eureka forbes and still trying with no hope that someone will come to assist. 6 month free service is a bull crap of aquaguard. I am requesting everyone not to waste your hard earned money on aquaguard..

                                      Call center where you need to call for service seems like a fish market and you have to shout like loudspeaker to make them hear what you are want to tell them..

                                      Service request number : [protected]
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Eureka Forbes customer support has been notified about the posted complaint.
                                      Hi Niel,

                                      Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                                      Regards,
                                      Eureka Forbes Team
                                      Hi Niel,

                                      We have received feedback from our team that your issue has been resolved.

                                      Regards,
                                      Eureka Forbes Team
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