Eureka Forbes Complaints & Reviews

I had purchased an Aquasure from QRS Kottayam in Aug 2014. Now the water is coming in a very slow rate from it. I had registered a complaint via moble. (Ref No 8711403) My Registered Mobile No is [protected]. Customer ID is [protected]. The problem is not yet resolved. I had called the Customer care via mobile on 14/05/2016 and they have assured to resolve the problem within two days. But no body has yet attendned my problem. Kindly look into...

सर,
मेरे एक्वागार्ड का पावर केबल काम नहीं कर रहा है। दिनांक 13 मई 2016 को एक कंपलेन कस्टम केयर नंबर[protected] पर दर्ज कराया जिसका नंबर 87099783 है। उसके बाद कंपनी के दो कर्मचारी जिनका...

Complaint number : 87014878
Customer id : [protected]
Complaint date : 08th may 2016
Description : adapter needs to be replaced
Customer name : deepak
Model : aquagurad - enhance uv + ro
Even after 12 days of complaint, no one eureka forbes contacted for service, customer care executives (Viz, chaitra, sandeep, etc.) gave number of managers (Ratan raju and rao) that were not working or either switched...

I purchased this product in september 2015 from a local shop in bhopal. I will explain it serial wise

1. After i bought the product it got installed in 2 days time and after it started working i needed to shut it down on the same day after the installation due to bad smell and taste as it was unbearable to drink.

2. I tried registering my complaint through their website and it failed miserably, it even failed...

Dear customer care,

I am emailing you with reference to my purchase below.

My vaccum cleaner stopped having any suction power after the first time i used it.

I logged in a service request and today two individuals came for the same.

I was shocked to see that both of them were seeing the product for the very first time and had no idea how to service it.

They first...

We had ordered for dr. Aquaguard eterniti at

Eureka forbes ltd,
Gandhinagar b block 1st cross,
Jayanagar, shivamogga, karnataka 577201

On 13/05/2016 the machine was delivered to our home at vinobanagar next day, when it was installed it was found to be defective and leaking water.

The service guy did not have the right tools to repair it and left.

We had to call...

Service technicians have deferred service of my water purifier (Enh-uv) due on 19/05/16 (Amc from 21/05/13 to 20/05/16) for last consecutive dates despite prior appointment and resulted which i had to postponed my busy schedule works on couple of days. Lastly on 17/05/16 at 5.44 p. M one technician boy (Mobile no. [protected]) has refused to come to my home for giving service of the same and said that company will contact me later. So,...

I am writing this with lot of frustration about your service. This is not the first time i am going through such a pathetic experience with your service. I logged a service request on friday 13th may for my water purifier; no one contacted or turned up. On sunday 15th i am getting a message to rate your service. I called customer care, the person informed me that they will arrange the technician next day before 12 noon and it will be escalated....

I have an 'aquagard "nova" water purifier' machine of your company. My customer code no is [protected] purchased on 2004. I regularly mentain amc with your local authorised service franchisee. Presently the service is provided by m/s sudip ghosh moulick, b. P. Code no 12407.
Couple of weeks back, i had a problem with the (Body) power switch of my aquagard. I send a service request (Req) to the requsite ph no. The service personel came...

I have bought this product 4 months ago, and there is a problem in the power cord since the day i received it. I have been calling the customer almost every 2 days they have been saying they will send the executive in 24-48hours.
Its been nearly 2 months and every time i call they give a new compliant id, but no one seems to call back and come home to repair
Very poor response, very bad assistance
Neglecting customers,...

Hocking dirt and rubbish found in 20 l can of aquasure pakaged drinking water.

Eureka forbes advertises it as safe and healthy drinking water. However, to my utter dismay the aquasure 20l can that we source from sandeep chatterjee distributor at tollygunge purna mitra road, kolkata contained lots of dirt & rubbish in the newly opened 20l can of water.

We were asked by the distributor to contact mr souvik of...

I have a eureka forbes euroclean wet and dry vacuum cleaner on which a part (Black adopter - small - for connecting the various brushes) is missing/lost.

I contacted the service guys (Number availed from eureka forbes website) and lodged a complaint for providing the missing part on october, 2015 for which i mentioned that i will bear the payment. The service guy came back with a part in november, 2015 which wasn't compatible...

Dear Sir/ma'm,
I, Md.Giasuddin Bhuiya, member of the Halder Para Jame Masjid/Mosque ( S-123 Halder Para Jame Masjid, Kolkata-700018) would like to lodge a complaint against the poor service from the Eureka Forbes branch in Bhawanipore, Kolkata. We had purchased a vacuum cleaner( UV-450) from your company in 2014 and it functioned well. But around April 2015, it broke down and since then we contacted your customer care service for...

I purchased a new machine(Magna HD...)in Dec 2015. It didn't even last for a month and started showing severe problems within a month. . The machine overflows like anything and flooding my kitchen and connected hall which is dangerous.
The machine was replaced after 3 unsuccessful repair by the engineers but even the new machine developed the same problem
in a month. Water overflows out of the machine top and we are forced...

My order [protected] purchased aquaguard purifier on april 2 and got delivered on april 19 as promised in a week time. Really pathetic.
To add more on it still im still waiting for the installation.
Its really painful chasing people all the time with no response from your end to my complaints. I cald customer care of eureka forbes and even ezone store where i purchased. Even visited the store several times and no response.br...

I have returned the product and filled the form 25 days back, till now no response from eureka forbes, they are not giving proper response

I have called customer care 100 times on [protected] and they say it is in progress, but no proper help from eureka forbes, i spent more then 1000/- for making calls, i think they are cheating customers.

[protected]@eurekaforbes.Co.In, she or he is the crm for eureka forbesbr...

I purchased a new unit of water purifier on 2nd May 10, 2016, installed on 4th May 10, 2016.
The same stopped working on 5th May …..
A technician visited on 6th may and said that the electronic card needs to replaced ….!
After lot of follow ups, technicians again visited on 10th & 11th and could not fix the problem with the electronics !
My complaint registration no. is - [protected].
Worst part of the...

1 year ago, Eureka Forbes had tested the drinking water and suggested the compact model. However, after a year, they send a different person and says that the water is contaminated and we should have installed the RO model. Now they are refusing to exchange the model. We have agreed to pay the extra amount that will be required for the RO model. However, they are not agreeing to it. Hence, day after day, we are consuming the impure water....

I Have Dr. Aquagaurd Water Purifier Model Magna HD+UV+RO. I Complaint on 4-MAY-2016 nobody came to resolve my problem on 9-MAY I recalled and again requested to solve the problem I am facing but till date nobody arrived at my home to service. I am facing problem that the water is not storing in the water tank and water feels heavy and tasteless on driking....

In spite of calling help lines and calling the concerned person, there has been no action taken. Instead they are telling that the compliant has not been registered. This has been a repeated problem. In spite of having paid annual maintenance, we always have to keep complaining, only then the services will be provided. We are facing great difficulty in terms of this water purifier, please we need a quick response....