Eureka Forbes Complaints & Reviews

I have taken a service contract with eureka fofoes for two years for my aquaguard geneus ro on 13 november 2015. And paid rs.9050. I made a service request on 06 july that was attended to. However after the technician left, the ro started leaking and so i made another request.. No one has attended to date in spite of registering multiple requests to attend. The ro continues to leak and i have to place a bucket below. They msg that technician has attended and problem solved every time i lodge a request, when actually no one has come. I feel harassed and cheated and request you to guide me how to proceed further. My last request was on 19 july no. [protected].

From: b. s banafar
A-20, century colony, ddu nagar raipur, (mob. [protected])
I have been availing service contract with the above mentioned co. since purchase of water filter. the said company gets the services done through local franchisees at raipur (chh. garh). my last contract was on[protected] for a period of 3 years. i regret to state that the services being provided have been very poor. i have been mentioning my dissatisfaction...

Customer id - [protected]
Customer mobile : [protected]
E-mail id - [protected]@yahoo.co.in
Customer name : s g prasad
Company/firm : eureka forbes
Invoice no : [protected] dt 08.07.15
Delivery plant : near sarada mutt, college junction, kollam
Product name : aquaguard classic water purifier.

Complaint

Aguaguard classic waterpurifier supplied in jul 2015 was not functioning to the satisfaction of the customer. many correspondance in the past has not yielded any friutful results. e-mail sent to customer care of eureka forbes on mail id [protected]@eurekaforbes.com and product.[protected]@india.com were not replied. customer care is not at all aware of latest action on this issue.
frustrated over above problem customer has decided to sue eureka forbes in consumer court because, refund requested has not been given till now. sms coming on my mobile is rediculous because it reads eureka forbes rep sivakumar will visit site for servicing but mr sivakumar came on 20th jul 2016 and taken away the machine for refund : where as sms on 20th reads sivakumar has completed mandatory servicing.
therefore i request refund of cost of machine in full amount including compensation for inconvenience caused in the last one year. case proceding is held in abeyance for one more week. and if no action is taken by eurekaforbes, customer shall proceed legally with the case in court.

Regards,

Sg prasad

Dear madam / sir,

I made a service request ref.: [protected], for my water purifier to customer care couple of days back and on 15jul 2016 an engineer visited my place but he did some cleanup job, but couldn't care to check the refills/cartridges nor open the machine for any malfunctioning, now my water purifier has stopped working and there is no drinking water coming out... we even asked the engineer to kindly do the service properly but he insisted there is no need...

Further, the irony is, im trying to reach out eureka forbes via tele customer care, online service request, escalate service request but couldn’t got through any of the modes. this disheartening that eureka forbes from whom i have bought 2 water purifiers 2 vacuum cleaners, do not have better customer service even when the product is covered under warranty.

Request again to kindly attend my water purifier for servicing as during rainy season water borne disease spread easily...

Rgds
Harinder

I am writing to you from salt lake city, kolkata. We had purchased a water purifier through one of your sales men mr. Santanu sadukhan on 22.07.2015 with an order number[protected]. We had been using various models of aquaguard ever since i can remember. Before the date of purchase of this particular model we had been using another aquaguard with amc taken for three years which would have expired in 2017.
So during sale, mr. Sadukhan said that he would add on the amc to the new aquaguard along with two years of free amc for the new one. But after repeated calls, he is yet to give us the letter on amc.

We only got one year's amc for the new machine. This matter was taken up with the customer care of eureka forbes following which two people came to know about the details. They told that i should have handed over the old aquaguard to avail the amc of the old machine. I did not hand it over as it was not communicated to me. The old aquaguard was thrown away.

Within a week of them coming, mr. Sadukhan (The sales person) came and asked to withdraw the complaint as he was temporarily dismissed from job. Also he said that he would adjust free services in amc when i would renew it after june 2016 (If i withdrew the complaint, he could get back on his job and do the necessary).

I had complained to your customer care regarding this and the docket number for the same is 95010043. Kindly look into the matter and let me know the progress of the resolution. After repeated follow ups, nobody bothered to resolve this issue.

Dly representative: santanu sadukhan,
Code no. 9077133

S arefin
Fe 506/4,
Sector 3,
Salt lake city
Kolkata-106

Complaint no: 88129355. service request for amc was done on 12th july. it has been more than 10 days since complaint no: 88129355 has been logged. have tried calling eureka forbes mumbai cust care: 39883333 multiple times with same response & that you will receive callback shortly but no response so far. when i will receive the callback?

Hi team,

I bought one aquaguard ro 4 days ago and requested to customer care for installation of this ro at my home.

Now after 4 days, still i did not get any call for installation.

I tried calling customer care again and again but every time asked to wait for next 2-3 hours, still no response for this installation.

When i tried calling local customer response center, i am getting the same response from the representative that i will be getting call in next 2-3 hours.

On 28th june 2016, i have ordered aquasure cartridge at eureka forbes website. The next day i have received an acknowledgement email about the booking with a reference number [protected]. Its almost a month and the product is not shipped yet.
Called the customer care 10 times, done chat online 3-4times, written email to [protected]@eurekaforbes.Co.In 3 times, all useless services. For a 500/- product i wasted lot of money and time and till now no one responds over emails or do a call back, as assured by the customer care.
Surprisingly, couple of csr said, they cannot see my reference number at all.
I have forwarded the acknowledgement email to [protected]@eurekaforbes.Co.In, but hopeless people do not care to reply. Eureka forbes is a thug company, where no one cares to respond to customers. Similarly such small transactions would make them millionaires by cheating common public. I recommend people not to go for the products of this company.

I, nitin chaudhary, have lodged a complaint for non functioning of my water purifier on 12/07/2016 (Complaint no. 160-b120030). The representative came on 13/07/2016, checked the purifier and told that the circuit has broken down and needs to be replaced. He also said that this will get replaced in 2-3 working days.

It's been a week that my purifier has not been amended and it's still said that it will take 2-3 days more.

How can a company like eureka forbes doesn't have such an important component. It's harassing as why would we should prefer eureka forbes over other company if we receive such a delayed response.

Kindly look into the matter as soon as possible.

Hi, I am writing this email with lot of frustration that has been created by Aquasure technicians.
Technicians mishandled and misbehaved with me and my wife in a filthy language.
The product fell off on the very first day at my wife's feet hurting her a bit - luckily, she escaped.
it took 5 weeks of battle to get the replacement done and today (18/07/16) and it is set to fall down anytime.
When called, Suresh dint pick the phone, tried others - Idhris ([protected]) & Ravikanth ([protected]) is brutal and does not have any decency/intimacy towards the customer and he does not have any patience to listen to the problem and started using filthy language against my wife and me.
I am looking for proper justice and would like to get my money back.

To whomsoever it may concern
This is to inform you that we have taken three years service contract from eureka forbes contract receipt no 23670695 for model ivory dx and paid a sum of rs 3630 cheque no dated 284995 on 29/6/2014 which is valid till 28/6/2017.
From 2014 dated till today no one has come for any maintenance after our repeated calling on toll free no, kalyan eureka forbes no and the person who made the contract.
We have been mentally drained, and our spending our precious time and money by calling eureka forbes numerous time.
Being a branded company we are very upset with this service which should be rectified and our complaint should be taken care at the earliest.
Each time we call the toll free no they tell us we will send by evening a senior technician who will deal with the matter. Mr rohan pawar came once he told to show the contract paper took a photograph of it and left without informing anything on asking he was very rude. Is this your standard that you cannot train your technician how to speak.
On the contrary after he left immediately i have got message on my mobile that your complaint has been successfully dealt which is height of cheating by your company.
After that last 3 weeks i have been calling everyday. Yesterday they gave me the area manager kalyan number mr jayant shetty, who put me on con call with the company. He said that by evening 6 pm your matter will be solved but its still not solved.
I want immediate action to be taken as its rainy season since 2014 after payment my candle is not changed we put machine for safe drinking water can you guarantee me its safety. If we get any water borne diseases the company has to bear the cost. I also want the contract to be extended for the lost period.
From my numerous complaint my last complaint no is 88097315.
Please do not cheat your customer they rely on you for their care why should we think you are our friend for life your motto.
Hope something is done otherwise i have to take further steps regarding this matter.

From last few days water supply from my ro was very low and on 15 july it was stopped 100% then i had done request on customer care of aquaguard on 15.07.2016 with reference number 96104167 and on today 17.07.2016 with reference number 96116934 but still now no one came from company to sought out this problem and we're buying water from market for our daily needs...
Ro is still under warranty of 1 yr.

I have ro water purifier of eureka forbes. i took 3 yrs arc. 10 days back its maintenance done by company technician. from very next day water leakage started from incoming valve. also over flow observed from sediment filter. again informed to customer care. they provide docket no[protected], id no-[protected]. but did not attend the problem. after repeated call to service center they are not responding.

My contact no - [protected]/[protected]
My address - b/1 sonartari appartment, lichutala, chandannagar, hoogly, west bengal-712136.

Order no[protected]
Inv no - [protected]
Customer code-[protected]
I have order new aquaguarg magna hd ro for 17500 on 11th july and received the product on 12july with the mother board failure and was not working. So i have told that the replacement of new product will come in 2-3 days, still now i have not received it.
Please take a necessary action....

I am a customer from 2006. I have an aquaguard purifier and have maintained an amc from then till date. On 21st march, i had paid for a renewal of the amc from 23rd march 2016 to 22nd march 2019.

As per the terms, there should have been a visit in june or july. But nobody turned up!! I called eurosmile on 11th july to update my contact details again and put in a service request. The reply was that someone will get in touch within 2 working days!! No call or visit!! So i sent a "req" sms and got a similar reply! Again nothing!! On 15th july, i called up eurosmile again and requested them yet again! To which i was told that the company would contact my area service incharge and the needful would be done immediately. It is past 8.30p. M. On 16th july and no call or visit so far!!

I have paid a good amount of rs.4360/- and have now decided to file a suit with the consumer court. I will also ensure that other consumers do not fall prey to the false promises made by eureka forbes by publishing the details on all media!!

Dear sir,

I purchse euro clean from your organisation payment made through credit card, since credit card after swipe credit card machine not provide the slip, your represent told payment is not deone, than i make payment through debit card. Payment made three time, credit card two time and debit card one time.
Transaction done on 26/04/2016 amount rs.13990/ and 13990/-. But till date managalore branch not refund my money.

Please help whether and to whom we contract.
Regards
Sushanta mohapatra

You send sms to me your technician visted and servicing purifier but with past one month no one technician of your end visited my home

Uman kumar chakraborty
[protected]

I am sudhir pande, a resident of kalyani nagar pune-411006. I have complained about the non functioning of aqua guard for three days by sneding the msg "req", but so far there has been no response. I am unable to contact the relationship manager on phone as all your numbers give a standard response of asking us to send a "req". It is rainy season and water has a lot of impurities. Pleas expedite t.

I bought this water purifier about 18 months ago and renewed its warranty on 9th june 2016 (valid up to 8th june 2017) by paying rs 4440.
After about 14 days the connecting pipe from the water source to the instrument, provided by the company, forming part of the equipment broke and i duly complained to the local service center.
In spite of my repeated calls, the company never cared to repair the defect. we are forced to buy potable water from market.

I had logged a compliant of water purifier dated 13/7/2016 by request no[protected].I am very sorry to say after 2 days complaint still pending.I call to your customer care representative and told about the leakage of water ...But no response till date.kindly look into this matter