Eureka Forbes Complaints & Reviews

I, anil kumar verma, purchased one eureka forbes’ aquaguard ro system model: aquasure xpert from m/s reliance digital, srs mall, gomti nagar, lucknow on 13th aug 2016. The supporting documents are append herewith.
2. I got the delivery on 14th aug 2016 and installation was performed on 17th aug 2016. The installation was conducted by m/s reliance digital or m/s eureka forbes itself however the unit fell down from the mounting place merely within 24 hours of installation early in the wee hours of morning while we were in sleep resulting into problem in display and water leakage.
3. After numerous complaints from my side to both m/s eureka forbes and m/s reliance digital, m/s reliance sent a service engineer who is only saying to repair the display however silent about the water leakage. The unit is lying in my kitchen in faulty condition and i have been forced to purchase filtered water on daily basis to meet my day to day water consumption. I am in tremendous tension both mentally and economically (As purchasing water).
4. There is no fault from my side and this unit was purchased from hard earned money. I sincerely feel that m/s reliance digital or m/s eureka forbes will keep the goodwill established and will replace my unit with new one while without causing any further difficulty to me in this regard.
Writing in anticipation for your kind and favorable reply then to within two days from now onwards.

Amazed at the bad service and experience from such a old company. Even after multiple follow ups the product delivery has no status.
When the local dealer is able to send same product to our home in 6 hours with installation. Our Online purchase from Eureka forbes site has no shipment let alone delivery status. Heavy disappointment. Even cancellation is charged with 10-12% deduction. I should have taken the reviews seriously our mistake.

I have been using my eureka forbes magna for around 8 months now. All of a sudden the water has stopped filling up the tank. When i switch on my machine, it indicates a blue light indicating that the machine is on, but the tank does not start filling up. I am assuming, its choked somewhere. Could you send a technician over to my residence for fixing it. I stay in bangalore. Can you give me any contact number on which i can raise a complaint to get it addressed.

Service person came to do routine service yesterday. Mobile no of service man is [protected]. After his routine service he shown everything is ok and went away. But when we on the switch of water filter it was not getting on. We called him today for check it. He came to check and after checking he told us that circuit board is gone need to change. He told me to put complaint to call centre. Complaint is lodged. Then he told us that we will have to pay approx rs 1500 for changing it. Why will have to pay when circuit board is gone due to lack of awareness of service person regarding circuit board safety. Perhaps water entered into circuit board for which it has gone. Why should we pay for company's serviceman's mistake?

Hi,

We moved to new home. So had filed a service request with eureka Forbes 4 days bacj. They said in 48 hours technician will come and fix. But after 3 days also there was no response. To cross check when I called they asked me to re-register the complaint. When I asked why they r so inefficient they said they will come and fix today itself. But till now there is no response. I am not sure in what way I can approach them now for re-installation. So I am requesting you. Please do take some action and help me to get it reinstalled.

My service request numbers : 96632269 and 96675670

Dear sir,

This is in reference to deficiency in service by your side regarding the product which i had booked from your company. The details regarding the product are as follows -

- product name - "dr. Aquaguard classic +",

- transaction date - 13/08/2016.

- customer id - [protected]

- order id - [protected].

- employee code - 4006736.

As per your company policy the product is been delivered within the 6 working days from the date of booking, in which after 2 weeks the product is been delivered to us but which was not our product but was booked by some other customer, after our revert regarding the same to the respective employees, the said employee is only giving the assurance of giving the our booked product and fitting it as soon as possible, but its now entire month is come to end yet the there is no response from the company employees and no one been visited to look after, hence we had booked the aquaguard product in emergancy becouse of some medical issues, we claim compensation to the eureka forbes as for the difficulties been faced by us till today and for what will be faced further.

Regards.

We have purchase Aquaguard compact UV+ on 15 March 2016 . On 26/8/16 2016 I had filed compliant for maintance service and compliant no give is 88886844.I was promised that technican would come within 48 working hours. Till date nobody has come to provide maintenance service. On 30 August 2016 I once again call customer care no inquiring status of my compliant. Mr Pratik promised that the technican would come by 8 pm latest on 30 August 2016. However, no body has come till now.

I got Aquaguard Reviva installed in March'16 and since then have been experiencing issues with TDS controller in the device. It keeps on fluctuating and I submitted several complaints to local dealer and customer care to get the part changed. The complaint numbers given to me by Eureka Forbes are 86892861 and 86436705. I've been now told that the part is not available and will be changed when available. Its been around 6 months and our heath is impacted due to this water. I asked them to refund my money and take off this product so that I can move over to KENT or any other company however still no response. Requesting to take this into consideration and take appropriate actions.
Thanks,
Vikas Malhotra
er.[protected]@gmail.com

Hi,

All I can say is this product is worst. I have been using this for last 8 months, but in last 2 months it is giving severe problem like low water inflow. There has been complaint given several times in last 1 month and every time technician will come and say this is the usual behaviour.

Please fix the issue so that problem does not re occur again.

My customer id is:[protected] and Place Vijayawada. I have a Aqua Guard RO water purifier with 2 year AMC wef[protected] and valid through[protected] and cost of AMC Silver is Rs.7820/-. As I had a severe problem in the water purifier (water leakage from the bottom and water overflowing from the purifier tank) I had lodged a service request at 5 AM on[protected] and was allotted the service request No.[protected]. Two technicians were allocated the job by name Kumar (Mobile No.[protected]) and Gopi (Mobile No.[protected]) but none of them turned up for taking up the job inspite of my calling them for several times. Finally at 8 pm when I called up, I was told that they would be visiting the next day i.e., on 31st August 2016. I have a serious problem in the water purifier and I had asked for an emergency and urgent visit as I had put off the machine due to the afore stated problem. Inspite of this no one bothered to take up the service and it is really a shameful thing that a private organisation has the least responsibility after having made a payment of Rs.7820 towards AMC. It is a really worst situation, worst service and a pathetic situation. I am sorry to say that may be this was the worst experience faced by me in any private organisation. If you are not able to keep up the consumer services, it is better to close down all your service centres, because it is the same story everywhere. WORST, PATHETIC, HORRIBLE SERVICE TO THE CORE.s

I do have a aquaguard compact installed in my home.From the last 2 months it is not working. I have filled the complaints 100 times even though no action is taken by the company. They say that we have added your complaint in quick and it will we resolved in 48 hours, but the fact is that from the last two months no technician have ever visited my home. At last today i am getting it replaced by "liv pure" i request all the people over here please dont go for "aquaguard" ever..
Still my machine is in amc contract upto 2017 but they don't bother about customers.

I’m using aquaguard compact water purifier from last 3 years, customer code is [protected]. And this has reference to my complaint numbers [protected], [protected], [protected] & [protected] raised about the turbid water coming from your aquaguard compact purifier unit at my home. On first complaint your technician visited our home and told that water filter is no more working. However filter/cc has been replaced on 29th april 2016, refer attached copy of service card (The first filter worked for 6 months). I’m staying at wadgaon sheri, mate nagar, pune area where we are getting pmc water on every alternate day and that too for only 1 hour. During this time we only take 25-30 liter purified water from your compact unit. Accordingly if we count no. Of days from 29th april to 9th august is 110 days. Out of that 110 days we got water for 55 days only. So for 55 days x 30 liter (Approx.) per day=1650 liter water got filtered from your purifier. It means does your water filter has capacity of filtration of1650 liter? It also means that you are spoiling the main object of providing purified water. And when i checked in the market i got to know that the other local filters have a capacity of filtering at least 6000 liters of water.
Then i requested for the free replacement of filter because amc is valid up to 15th september 2016 but your technician denied it. And closed the service request on their own without any resolution and without satisfactory reply. And unfortunately each time after raising complaints it’s going to the same person mr. Marui ankushrao ([protected]) and he is closing the complaint immediately without any action. Then i wrote mail to your customer care and got one contact number of regional manager mr. Anand ([protected]) and this time also i struggled to contact him, he has not contacted me. After 2-3 times talk, he confirmed that this problem is arisen due to the muddy input water from pmc. This is very strange thing because we are using your purifier to purify the water and you are expecting clean input water. Also he told that we cannot provide free filter because consumables are not a part of amc.
Overall experience was again pathetic. Thus escalating this issue to your level. These people are spoiling your brand image by handling the customer complaints by this way. As well as they are playing with the health & safety of people. This is not at all expected from such a well-known brand in health industry. I hope you will help us.
So i request you to please arrange for the free replacement of water filter otherwise i may have to run to the consumer court for getting justice.

Regards
Samir ganpat kemse

Dear all,

I have entered into two year amc with eureka forbes for my ro. After changing the filter no one turned up for service for past one year. I have repeatedly called the service centre to
Ervice ro.

Amc visit were due in feb and june.

I want to escalate this to management. Give me contact details to follow up

Thanks
Jai krishnan.
[protected]

Hi,

I have registered a complain (Complain no.[protected] on aug 21, 2016, still complain not fixed, very bad experience, almost 10 days, your engineer say company not providing tds meter to installation engineer, so i raise complain since long time but person come after 3 to 4 call to customer care but not resolved yet, never come back that engineer to resolved my complain,

You people just fool customer by tds controller on product but engineer who comes for installation they never have tds meter to check and they said company not providing tds meter,

They install aquaguard without checking tds of water, this is fool to customer '

Refund my money, i will go to consumer court with this complain number,

On 07/08/16 salesperson from aquaguard came to my house and i gave him advance of 500rs and gave the order. Next day the product delivered to my door step and installation also done on the same day. Next day the same sales person came to collect the amount. He did not remind me of reducing 500rs from the payment. From the next day i am calling that person to give me my 500rs back and he is not responding. Feeling cheated and i am going to recommend to anyone.

Order id :[protected]
Customer id : [protected]
Sales person name : ananth kumar k
Cell : [protected]

The aforesaid company has not been responding to my repeated complaints about non working of one switch in my aquaguard (Aquaguargd classic model) and the same is well within the warranty period. I had already made three complaints since 3rd aug.2016. They had registered my complaint vide no - [protected], [protected] and [protected]. One dasarathi panda even called me but he asked me to talk with his senior officer to carry out my problem or esle you can make another complaint. Is it our responsibility to call all the representatives to solve our problems? I am expecting your immediate and effective response.
Regards,
Bishnudev

Eureka forbes is fraud company. Their product stopped working for me exactly after 1 year 2 months. These bas tards in chennai came to my work in tcs and portrayed it as best product. Now they are telling tht guaranteed period is over and asking me to shed another 4500ra. I already wasted investing 15000rs on this f ckng product. These ppl are cheaters and eurakeforbes product aqua guard is just to loot money. I shd hv just continued taking watercans instead of wasting on this crap. On top of spending 15k they are telling tht annual maintenance we be arnd 5k (Filters or motor issues). Facing bas tards just looting ppl.

Respected Sir,

We have been struggling from last 6 months till date no response from aqua guard team.

This complain I am writing you with great pain and repeatedly follow up with 0 % service satisfaction.

Bill is attach and warranty is available till oct 16

Awaiting for your immediate solution

Cc Mouthshut, Consumer Complain

Regards,

Nitin Sejpal
[protected]
[protected]

We have paid for annual maintenance charge for 2 Yrs. As per terms and conditions service to be provided for 4 times but only 2 times the service has been provided. Only at the time of Renewal of Amc technician is coming.When we escalate the same to the manager by name Kavitha, her response was really harsh and not sensible. She is lying and defending. We need to log several calls during the tenure of Amc but no response. We wasted 2 hrs in speaking with her. One of the worst service we have experienced.

I really not recommend Euraka Forbes to anyone because of their worst service after sales.
Prasanna

I had purchase Dr Aquaguard Magna UV . product on 18th July 2015.. as we where having the blind trust on Dr Aquaguard, we were blinding drinking this infected water & boz of this my father got infected by Jaundice & was in hospitalizes for 2 weeks & had to spend 60 to 70k on his recovery.
Dr Aquaguard Magna UV is an faulty product & also the sales person Jagdish Yadav who is selling this faulty product, but the part which purify the water is not plug properly in the machine properly & so we was drinking the infected water from one year, we also given the complaint to him, so he told us to give the complaint on the call center & we had given so many complaint no are [protected] /[protected] /[protected]/ [protected]/[protected]/[protected]/ cust- id is [protected], but no one is interested in solving the problem, We further complaint to the higher authority Person Mr Sanjay Singh MB no [protected], he had arrange the engineer to come & check that time we found that the part which purify water is not plug properly, so he brought the new part & plug it but we were not confident about the water purifying, so we told him to send the water for lab testing, but from that time he is not picking our phone nor taking any call, who can the Eureka Forbes keep such type of Manager who don't responds the call for the customer.
Yes this is true there are 3700 odd complaints log against Dr Aquaguard they are not interested in resolving the complaint