Eureka Forbes Complaints & Reviews

The machine was ordered on 11th June, 2016 and delivered, installed on 14th June, 2016. Subsequently, we observed that the electronic function of the water purifier was faulty. Subsequently, a complaint was raised to Eureka (service request number: [protected]) to fix the problem. A notification was received by me that technician Mr. Rohit Ramesh Shettye will attend to the problem. However, this job was assigned to another technician Mr. Vishal Kajare who visited my flat and attended. The repaired machine did not work as demonstrated by the salesman Mr. Amol Kolekar with some fault in the electronic device. The same was witnessed by Mr. Amol Kolekar when I called him to check the machine.
Several phone calls have been made by me to Eureka Forbes representatives Mr. Pravin Kor, Mr. Shenine Joseph but no response and calls being unanswered.

I solicit Eureka Forbes to take immediate action in replacing the machine as it is seen that the electronic component, which is the key device for purification is faulty. Hence the purpose of water filtration/purifying is void.

Machine details: Order ref:[protected] dated 11.06.2016
Dr Aquaguard Magna

I have purchased dr. Aquagard magna hd ro + uv through eureka forbes website. 15 days lapsed. Installation request registered on the same day of delivery. Called many times to customer care and getting a same answer each day that installation will be done by today only. I have never seen such a unprofessional company, worst experience ever. I suggest everybody not to buy any product of eureka forbes.

Pathetic after sales service.

My water purifier is not working from past 4weeks and the service provided was worthless and it din work from the next day it was repaired again. I calling these but I am not getting proper response. Everytime I call these customer support they take a complain but no resolution provided. Technician only know to change the filter they don't know anything about the machine. Please do the needful.

Hi,
My name is chirag. i have purchased aqua guard enhance model last week (6th aug 2016). but while installing time technical was not giving any kind of demo, and did not check water fluoride. and installation is not done properly.
I am completely dis appointed his behavior.

Now i'm trying to log a service request and trying to call their service center many times. but i did not get any kind of help from their side. now i completely frustrated about their service last 1 week.

Technician name kamlesh, no. [protected]

Dear sir/madam,

This is bring to your kind notice that i have recently purchased dr aquagaurd water purifier online.
The company representative mr. Ravi shankar[ [protected] ravi. [protected]@eurekaforbes.Com] who came to close the deal and explain the benefits promised me to pick up my old aquagaurd eboiling water purifier and provide a cashback of rs. 500/- the day new machine would be installed.

I'm sorry...

I have purchased the model aquaguard classic water filter a year back. I had to call / mail them several times to get it serviced where one of the free service was due in 6 months... Now even after a year, no body has turned up for second free service.

I have booked a complaint on 5th august, 16 and it is 11th august, 16 today. Today also i called their service helpline # 3988 3333... Spoke to their representative kritika who has apologized for delay and promised that a technician would definitely come today...
But its almost 6 pm now.. Nobody has come..

If this is the after sales service they have, how can we trust their products???

I have purchased dr. Aquagard magna thru eureka forbes website. 10 days lapsed. Installation request registered. Called many times to customer care but nobody turned-up. I have never seen such a unprofessional company, worst experience ever. I suggest everybody not to buy any product of eureka forbes. Pathetic after sales service.

Jitendra bhavsar

Hi,
I requested for replacement of filters of my aquaguard ro water purifier and after the replacement of the filters the water taste is changed so bad.

I raised a request with customer care, but the technician told they have to call an expert to resolve it. They told they will do it in next day, but still it is not resolved and we are buying water from outside.

Hi
I m from kanpur.. This the worst company i have ever seen.. Have complained for more than 10 days but it's still not attended.. I don't know what is the mentality of service staff once you take the amc.. It's bull.. I will also complain in consumer forum.. I also request people never buy their products.. They are the worst co who never keep their promises

We have taken a enhance model aqua but its going to complete one week but still it's not installed we called to the customer care for 5 times but the same delay is repeating . according to your people commitment it should be installed in 2 working days but its completing a week now it's very worst service by you people continuously we have to follow up but there is no result no where we saw this much of negligence I never promot aquaguard to anybody

On 3rd aug 2016, i visited the orion and received basic information. On 4th aug 2016, pankaj roman came to my house to see my requirement. I handed him ch. No.030429 drawn on icici bank for rs. 8990. I was assured that technician would come on 6th aug 2016 at 11 am to do the installation. I even called my electrician so that electrical cabling could be done at the same time. By 11.30 am no one had come, so i called pankaj roman to check. He said he would call back but he never did. I even called priyanka madne at the office to check. She too did not call back although she assured that she would. Till today ie. One week later, i have not received any call or the unit for installation. Although one technician sanjay dodke calls me to check if he can come to fit the unit.
So now i have had enough patience and since there was no benefit from purchasing direct from eureka forbes, i would like my money returned by tomorrow 11th aug 2016 so that i purchase the filter from another company. I had come to eureka forbes because of the reliable brand name. But i am completely disappointed because i don't see why as a customer i should be calling & asking status everytime

I am writing this email about the pathetic services given to us in HSR Layout Sec-1 Bangalore-560102 after purchasing a new Dr Aquaquard Magna HD+RO+UV . The aquaguard got faulty in just 2 months and the complaint was made on 30th July, complaint No:88472144 but after continuous follow up the service person doesnt turn around and gave fooling excuses.The technician is Satish who give his words daily to repair from last few days but doesnt turn around.I had the worst customer service I have ever encountered so far.

Ref: : the item purchased on 10/06/2016 and complaint no.96071793 dated 13/07/2016

Sir,

It was very shocking and unexpected experience from an esteemed organization like m/s. Eurekha forbes when there is high competition in this field. I have reported the complaint on 13/07/2016 just a month after receiving the item but till date no one has attended against my repeated contact over phone. Now i am not expected much from your side but certainly need the contact id of your corporate high official to present the matter before moving to consumer court. Also i take this opportunity to inform you that i am not at all interested to talk with your customer service agent which was only of wasting time.

Now i need full replacement of the item with new one and also the contact id of corporate high official at the earliest.

With thanks
Kt narayanan
Mob.[protected]

Have been requesting for repair of faulty machine installed and every time service team will take months to visit after 100 calls and reminders/followups. Even after the visit no service engineer has ever understood the problem and even not communicating what exactly they have done. No explanation on the repair done and only assurance that earlier engineer has not done properly but it is ok now. But every time the machine breaks down in 3-4 days and have to start all over again. Since last week service complaint is registered thru phone as well as online also but no response yet. Only getting sms every day that my service request has been assigned to so and so eng and will be attended to shortly. Website also doesn't accept the escalation of the problem to next level.
Its been horrible experience. Even the service head is not taking the calls.. Would appreciate some one qualified from company to check and correct the fault.

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement, in time, every time eureka forbes support team takes very long time to address the issue, after we do n number of followup and raising complain consumer forum we get response

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

Team every time i am getting info that my complain are escalated and eureka forbes will address soon my request demand.

But i think they never care of customer and doing same thing again by not responding to customer

Note still my unit not fully working condition

I want this to reach top management in eureka forbe

We have shifted from our kolkata address - nilima apartment, 211 garfa main road, kolkata - 700075, wb to sai sangam apartment, flat no -102, plot no 30-i, sector 8b, cbd belapur, navi mumbai. I had given request to re - install the ro at navi mumbai address as soon as possible. I am continuously chasing customer care services to complete the job. The technician have visited our flat at navi mumbai without bringing any tools to attend the job. I am continuously phoning to customer care phone no[protected] to resolve the issue. But nobody is listening properly and resolve the issue.
Date of request for re-install[protected]. The should re - install it without any charges as it is already delayed.

My water purifier showd service indicator 15/07/2016. Immediately i sent request to the company for the same. After continuous follow up the service person came after 10-12 days at 8.00 pm. I observed that he was unable to change the filters. He had opened the whole machine and was not able to assemble it. Thereafter he called his senior and both of them did something and asked me for rs. 3800/- which i paid and got the receipt for the same. When i tuned on the filter it again showed service indicator. I was shocked. I again requested for service and again after continuous follow up, the service person came and did something. When i turn on the purifier, it started leaking from all the sides. I did not understand from where the water is coming our. I again called the service person, again he did something. Every time he charges some money from us. Again the purifier is having the same problem. Since last 8 days i have contacted the company through email and phone calls but nobody responded. I am very unhappy. The water purifier costs rs. 23000/-. I have to buy filtered water daily for which i am paying rs. 60/- per day since 15/07/2016. How i could get the compensation?

This is with regard to amc contract made with you on 31/07/2015, contract receipt no. 25322619 of rs. 7870/- via bank of maharashtra chq. No. 012560 dated 31/07/2015.
My amc includes free replacement of consumables including membrane two times in two years. The same replacement was due on 31/07/2016, still no person from you had appeared for maintenance, i. E change the free membrane.
On 08/08/2016, a maintenance boy has appeared who had no identity card along with him, no job card of my name along with him, no shirt of your company, etc. We were unable to identify whether he was from your company or fake person.
Secondly, he had just came for maintenance and had no idea that he needs to change the parts like membrane as mentioned in the contract.
Thirdly, today morning, he came with the parts when we insisted to change the free parts with wrong parts.
Fourthly, he said he will be changing only 2 membranes now and the other two in next week due to shortage of other two membranes.
The service which is being provided by you is very poor and getting worse day by day. When we raise a question to the officials in kolhapur (Shahupuri office), the officials are very casual.
If they cannot conduct and complete as mentioned in the contract they should not insist on 2 years of amc with customer. Also, let me know why i shouldn’t sue you under the contract act, 1872
I want to cancel my further amc of one and half years and request you that my money should be refunded.
Kindly get in touch with mr. Nivrutti and shahaji sawant of shahupuri, kolhapur office to get my money refunded.

Hi,

I think the worst customer service, i have seen from any company, so far, is from the eureka forbes.
I made the biggest mistake buying from eureka forbes.
My customer id is [protected].
I bought this ro in ahmedebad.
When we bought this, the sales person ashok.
Stopped taking calls after payment.
For 10 days, he did not respond.
After 15 days, it got installed.
Then, we shifted to bangalore, for re-installing it, it took us 20 days
I don't know, how there customer care works.
They don't even take service request. (called thrice)
Pathetic pathetic pathetic.
Ok, it got intstalled after repeated calls.
Then.. biggest mistake, we did.. we took 1 year amc for rs.4440.
It has got over.. nonone has visited us so far.
They promise 2 free service and some replacments.
I got nothing.
For last 4 months, myself and my husband, receving calls that, we are coming in this saturday, friday... blah, blah...
No one showed up.
And amc is expired for 4440.

Is this a small amount.
I want my amc renewed for another year free of cost.
And give me service this time

Ps: whoever is reading this.. be aware to buy anything from eureka forbes.
Pathetic service and they cheat you with amc money.

They are cheaters in amc, you can see other complaints also.

And trust me, their customer service is worst, when i called again and again to their customer care and repeatedly asked to talk to senior.

One mr, pramod said senior is not available, (mr. pramod, call center does not work without supervisor in a daytime)
Stop lying and disconnected the call.
Then second time, (after 2 mins) another one picked up, said senior is on another line.. and disconnected again.
Ome mahalaxmi did the same

They are big cheaters, nothing else.
According to them, customers are bunch of bad people.

My details
Cust id [protected]
Amc contract 25243189

I had purchased the magna hd ro in from eureka forbes sales person deepan raj (Emp. No: 9056433) on 31/11/2015 but my online payment failed at the site. So the sales person took a advance of rs.1000/- under invoice no:[protected] and he supplied me with a new machine the next day and promised of returning the amount after getting the new machine which will be delivered.
He came and collected the unit but till date he hasn't returned it. I have had multiple visit to the sales office located in burkit road, t. Nagar, chennai to get my refund and have also complained to his manager govindarajan but to date i haven't received any response and asking me to go to account team to settle wherein the account team asks to go to sales as it's dealt by sales team.
The service i have received is pathetic and i have made numerous calls/visit to track this and i have spent more than the refund amount in my visits and calls now. Such pathetic service!! I would like to have my refund along with interest and make sure sales is not doing unfair & unethical trade in this regard.