Eureka Forbes Complaints & Reviews

Complaint number 96085467
this is my second complaint on this forum regarding same issue. not a call from them regarding refund. I'm being challenged whether I would get my money back by their area manager. he even asked me to file a police case instead. I don't know whether they have only these kind of people to fool people. I don't want to be a fool anymore. tell me the date when I will receive my 9000 rupees. don't just reply that...

Sadananda jois customer i d [protected]

Sir our mentioned model of eureka is not getting on even after checking circuits. I have given complaint many times. But dint get good response & the problem still exists... And the technician give reason as they don't have supply of power button to repair it... We have 3 years guarantee its already 5 months over we are facing the problem so please repair the existing model or exchange it and resolve the problem soon as possible.

Cust i'd -[protected] bhawani mishra.
The machine is out of order since more than 8 days. Repairs attended by 5 different staffs are unable to rectify. Now we r buying pure waters outside. Different inexperienced staffs are sent. Gives false assurances. Remains out of order. Sos. We r sr citizens old people feel harassed by your local bhopal office. Please help. We are your customers for more than a decade. Thanks

Hi,

I bought magnum hd ro+uv on[protected] from one of your salse agent pampapati (Ph. No. [protected]) in bangalore and i was told i will get my product installed within 2 days. Almost 9 days over, nothing happened so far and now the agent is not picking up the phone calls.

I spoke to call centre several times but no use. I even spoke to someone name sandip in escalation team but he too could not do anything.

Please let me know if you can help me out on this matter.

Attached is the bill for your reference.


Thanks and regards
Subhasish roy

Hi all,

Below is an email which i sent to the company. it has all the details of the trouble which i under went to get a product serviced, but did not happen.
Please think twice before you buy from eureka forbes.
—
Hi,

I am writing this email to inform you on the pathetic service provided to me by your company.

I initially raised a request for repair of my desina model uv water filter.
[date: 29/06/2016; service request no.: 87921218]

The request was attended but instead of offering me the required service,
I was being forced to accept an annual contract for 3 years, which i did not want.
Later they informed the spares were not available and hence will be delayed.
I asked them not to service it because of delay and went for a different model.

The old water filter unit was picked from my premises on 29th jun and
Has not yet been returned to me till now, even after almost a month has passed.

Later i placed a service request for another model, i. e., ivory model uv purifier.
The request was for attaching booster pump for the ivory model.
[date: 13/07/2016; service request no.: 88156503]

The request was attended by an inexperienced engineer, who did not know how to attach the booster pump to the filter unit.
And again i was being offered annual contract instead of attending my request.
At one point the executive was begging me to take at least 1 year maintenance contract.
I told i will consider it, else i will pay him the maintenance charge of rs. 400 as conveyed by the tele-executive and
Asked him to attach the booster pump to the filter unit. he was looking blank and told he does not know how to do it.
He told he will send another executive and vanished.

Later i have been following up with the customer care and there are no actions from the service team.
I have called more than 8 times and couple of times they created a fresh service request stating the old one does not exist.
When i have been given new service request numbers, i tried to save them and have mentioned them below for reference.

Date: 16/07/2016; service request no.: 88204115
Date: 22/07/2016; service request no.: 88316321
Date: 26/07/2016; service request no.: [protected]

Looking at the hardships which i faced and the behavior of your executives, i think:
- it seems obvious that the company is not interested in providing services which are low in cost,
- always push customers to buy high value maintenance contracts,
- push products which are high in cost (i was told by the executive that a new uv purifier unit more that rs. 10k,
While i can see a dx model is available in flipkart for rs. 5.5k)
- take it for granted and keep customers assets in your custody
- never bother to attend to the service request timely
- never take appointments to visit at time when its comfortable for the customer, but visit at their convenient time.

After all this, i want to share my experience with others on the social media and keep others aware of the actual difficulties
Which they may face if they buy a eureka forbes product. and i will forget about the service of my existing products and
Dump them in the used market to wash off my hands from this mess. of course if i receive the old unit back from eureka forbes!

Hi,

have Purchased the aqua guard water purifier form flip kart on 20th July'2016
continuously chasing the technician team from Eureka Forbes for installing
the product and no body came..after long chase today one technician came with out any acknowledge and his supervise Aslam...he is the owner of the company tell the customer care my dam if want to buy you buy or get lost
we dint care and use all filthy language..

pls take action on him are you will loose the balance name u have in the market

Best
Harilal Kapoor
[protected]

It has been a month since we lodged a complaint for repairing the aquagaurd genius +. it was under warranty period. every time i call, we get one standard reply from your executives saying that the technician will be attending within 24 hrs. so far no one attended and this was escalated and i was given the number of the group leader bhaskar. i was informed that he is in-charge for t. nagar chennai area. he had also promised to look into the issue and it has been 5 days so far no response. now by july 27th the warranty period will also be over and nothing is done. i have been spending thousands of rupees in buying mineral water as i do not have an alternative. please respond immediately before we approach the consumer court.

Regards
R. r. karthikeyan
[protected]
Ervice request number : [protected]

We had logged a complaint on 13th july 2016 that are water purifier is not operational and today is 25th july and still the issue is not resolved. very bad response. specially agents jyoti and dharmesh who acted as very bad customer support.

Complaint no [protected] follow up complaint no [protected].

Water purifier is a very important and essential product of our everyday life, and a company like eureka forbes has shown least of its concerns for our problem.

Very bad service a very strong recommendation never to buy this again.

Euroka forbe is really third class service provider and there service engineers are not at all aware with there product

At time of purchase eureka forbe team committed 3 free service within a year but we received service after registering complaint

We have registered complaint on 10 th july, and tukaram choagule attended complaint but not in position to give solution and issue is not get attended on same day

Later same service allocated to rohan yadav (Mob no: [protected])

From that day after every 2 days we are receiving msg that service allocated to technician but till date no one attended

Yesterday surprisingly we have received msg that service completed by him without visiting and without attending issue

Is the way eureka forbe is providing service?

An acqua guard water filter was installed in shining stars international school, btm complex, jharsuguda for providing drinking water to students a couple of months back. The machine is out of order since more than a week. We contacted the local number[protected], [protected] several times with out any response.

Can you pls look into it.?

Principal
[protected]

I undersigned has purchased a aqua guard machine customer code [protected] on 15th october 2015.
The same was installed about 8 days later
1. machine stopped working on 28th march
2. pcb board changed on 2nd april.
3. i demanded a service report of repairs - same not given by technician ganesh gaud
4. servicing of six months was due after 15th april 2016 - not done
5. machine stopped working on 15.7.2016
6. technician ganesh gaud attended & said part has to be changed.
7. i have demanded a service report & he is not ready to give it to me
8. on 20th july made another complaint - no response till date.
9. why service reports are not given by company?
Date details remarks
15.10.2015 date of purchase aqua guard [protected] customer code

28.3.2016 aqua guard not working – made a complaint [protected] service request
28.3.2016 technician ganesh gaud came at 3 pm & said that dcp circuit needs to be changed

29.3.2016 no response
30.3.2016 no response 86385374 service request

1.4.2016 no response
2.4.2016 board changed by technician ganesh gaud no service report given
After 15.4 2016 servicing due servicing not done
15.7.2016 aqua guard not working – made a complaint [protected]
16.7.2016 technician ganesh gaud came & said a part needs to be changed

18.7.2016 technician ganesh gaud came i asked what the problem was? & i need a earlier service report also. refused to give.
18.7.2016 spoke to mr mali & tariq & told grievance
No response
19.7.2016 no response
20.7.2016 phone number - 011 –[protected] contacted complaint no[protected]

21.7.2016 no response
22.7.2016 no response
23.7.2016 no response
24.7.2016 no response
25.7.2016 called up at phone number - 011 –[protected]for follow up follow up number 96207990
25.7.2016 mail sent to [protected]@eurekaforbes.com

Dr nilima vaidya
Mumbai
[protected]@yahoo.com

I had purchased an amc bearing the receipt no.[protected] from eureka forbes for service of my aqua guard water purifier paying rs.4800/- over a validity of 3years on 26.07.2015. My consumer id is [protected]. My present address is ch. Satyanarayana, branch manager, sbi, devarapalle branch, opp. Raja rajeswari motors, raja rajeswari nilayam, ground floor, devarapalle, visakhapatnam district, ap-531030. I got my address updated by calling customer care around twelve days ago and booked a service request too for which i didn't get any response in return from the personnel of eureka forbes. None of the technicians turned up till now at my place. Since the date of purchase of amc it is the duty of the company itself to provide the service twice an year as per the contract which the company violated the agreed t&c and hadn't given atlease once till date though the contract is live till 30.07.2018. As such i look forward for your early action in this regard, else i will be constrained to file a suit.

This is pertaining to a eureka forbes water purifier (ro + uv + uf) bought five months back. i spent good money considering it will be a good product with short tat for servicing. but since last month the product stopped working.

Situation
1) the product was continuously leaking and there was a water wastage which
O important to us in water scarcity scenario in mumbai.

2) i took the risk of switching it off and i got a severe shock


3) last 24 days i m buying water bottles to survive.

Response from eureka forbes

1) i logged in my first complaint (no:[protected] and called thrice in a timeline of 15 days, every time got an assurance as my product is under warranty but no one turned up or called.

2) in my 4th call, i have been issued a new complaint no. 88269194 by deceiving me as i have been issued an urgency complain. but no one has turned till today after repeated calls

3) today (24th july 2016) i finally called up to know the escalation process, but i have been deceived again with an assurance of service by tomorrow, when i have requested for interaction with superior, i have been deceived again & had been put on voicemail.

This is causing severe distress, i am not able to focus on my work mentally and physically i have experienced the hazards of the product.

I have reached to this extent to put my complain forward to this platform.

I request sincere help

Best regards
Salman
+91 [protected]

Last many years my products were under constant amc. Although service is not so good at rajahmundry city in andhra pradesh, still we have been availing amc since many years or rather since we bought the gadgets.
Local franchisee fellow is not showing any interest in renewing the amc.
However, from dm-022653 i keep getting messages asking if i am interested in renewing amc.
Although i say yes, neither eureka nor the local franchisee fellow comes to renew it.
I keep calling numbers [protected], [protected],[protected], [protected], [protected] wasting a lot of money only to be asked by the executives to call another number everytime.
Is company working or going to be defunct i dont know.
I request the concerned to let me know the position or service.

I have purchased one aquaguard enhance ro+uv+tds 6 days ago on 19th july 2016.

I raised a request to customer service center by calling on +[protected] for installation of this ro at my home.
Customer service representative noted down my address with all details and they shared complain number 96144749 and
They confirmed techician will contact me and visit my home within 48 hrs for new installation.

No technician contact me regarding new installation. After 48 hrs i called and they told me they had some issue in network problem
So they couldn't connect to technician they have raised high priority tickets. Whenever i called them they come with some
Excuses like (Network problem, server down) and they told we are raising high priority ticket technician will visit within 2-3 hrs.
But i couldn't received any update till now. Eureka forbes should provide correct information to the customer.
I am really un-satisfied with the eureka forbes company response and professional behavior with customer.

I will request from eureka forbes please take this matter on priority and ask your technician to visit for new installation.
Otherwise i will return to this aquraguard.

I mohamed patel purchased dr. Aquaguard classic on 11/7/16. No person turned up for installing the same until followup. From the time of installation till today after so many complaints n visits by technicians the said machine is not working. Kindly replace the same else refund my money. If the matter is not taken urgently i will have to approach consumer court for causing mental harassment. Order no.[protected]. The technician has also reported the machine to be faulty through customer care complaint but no response.

Gouse pasha a sales person whose employee code is 9096657, came to me when i called about amc of my ro enhance water purifier of eureka forbes. He came to me and guided me and convinced me to change my water purifier with aquaguard geneus plus. He convinced me that geneus plus is good one in health point of view. He promised me that he will take our present eureka ro water purifier for rs.3000/- and fix the new purifier of geneus plus. He made me to book the geneus plus purifier online and the product also delivered to me 5 days back itself. Now he is not responding and not taking the old one. Because of this person fraud behavior i strictly decided that not continue with eureka forbes products and also i suggest all the people be careful that euraka company is maintaining this type of sales persons to sale their products

I have purchased eureka forbes aquaguard (genus) (serial no. djk020) on 15th may 2016. i was facing problem from the first day as they didn't come to install the aquaguard for about a week and when they came, one of its part was broken from inside. so they took 4-5 days more to install it. after installation it worked well for around 15 days and then the taste of the water became worse. so i registered my complaint but no action was taken.. they have come 2-3 times to test the water and they even took a sample with them but still nothing happened. today is 23 of july 2016 and my machine is still not working.. i have been purchasing water from the market which have cost me a lot. it was my worst experience.

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement,

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

Thanks
Suriya
[protected]

Contract number[protected]
Customer name - k. somarajan

I have availed a service contract with eurosmile a eureka forbes service unit on 2/11/15 for the routine quarterly service for the aquaguard purifier installed. the cost of the contract is 4190 rupees.

The service center have failed to provide even a single service since the contract was availed i. e. 2/11/15.