Eureka Forbes Complaints & Reviews

I Purchased Aquasure Prime UV RO from Army Canteen Colaba almost 1 year 1 month back. This Product was packed and i have just installed two week back and start to use. one week before it functioning Stopped. Technician visited my house and informed me that its mother board is not working and since i have purchase 1 year back so 1 year free contact is over and i have to pay either 3500/- or i have to get 3 year contract for 5000/-.
I am shocked because known company like Eureka selling faulty product and they are not ready to replace it and forcing customer to get 3 year contract.
Its their product problem, They can check my water purifier and find out how much days i have used .

I submitted complaint dated 1st august 2016 and customer care assured me that technician visit within 2 working days but no one reach. my complain reference number is 88577714 dated 1/08/2016. again i called dated 6/08/2016 to customer care delhi bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.

Hope you did nothing.

Thanking you

Dear eureka management,
Greetings!!!
I have bought one ro aqua sure experts from eureka forbes on dt[protected] & now again i am facing a problem related to taste of water.
The product was faulty from day 1 as i have got the same serviced 3-4 times bcoz of several reasons. If you want you can check my past record complaints as well, where always some engineer sanjeev sharma visited my site & after some procedural changes they resolve my complaint.
I always ask him if the product was faulty then please replace it otherwise after warranty period i will be sufferer, then also he simply ignore my request.
Now after so many times the problem arise on my ro once again on dated[protected]. Due to which the water quality of society had badly impact my ro as per the engineer sanjeev sharma’s comments & it need urgent replacement of filter + membrane & when i ask him to replace both he simply deny to replace the membrane under warranty & refused very badly. Whereas i had a word with some of his senior sh. Yogesh, he is also refused to replaced the membrane under warranty.
Mr. Yogesh have very misbehaved with me & when i asked him to please gave me in writing that the same will not be replaced under warranty he misbehaved with me for long & asked me to contact some ms. Meenakshi, whereas i have denied to call to any of the representative & thought that the matter to be bring in your knowledge for speedy resolution.
If the same will not be replaced & my problem will not be addressed in a proper way, then please return your faulty ro & return my money back so that i can buy water bottles from the market & will not use any ro in future.
I don’t believe that like eureka forbes such a big company having no business ethics & i am deprived from your organization as well.
The detail of product bought has been annexed for your reference & necessary action in order to send some field staff for it's servicing.
In case of any query please call me on my contact no. [protected], [protected]
Address: flat no. 702, tower 8, lotus panache, sector 110, noida (U. P)-201304

Sir,
i complained about water not coming from filter in february, 2016to your csc, local authorised service certre as well as your regional manager mr.Shravan.Every time they used to send technician to make it ok.But after few days of working again the problem used to repeat.

I had made complaints to your csc" n" no of times and technician used to come to attend and the problem persists the next day.
Even your service centre took our filter telling that mother board card is faulty.It requires repairs or replacement.

I do not know exact date of bringing back our filter adn it stareted woking.About a week back i stratred facing the same problem.

Now when we- on -filter the red light comes and then green light comes and goes off within seconds, then again comes and goes off.Due to this problem i am not able to collect water of 10 litres even in 2 to 3 hrs time.

The water comes when green light is there, when green light goes off water stops.

Will you please attend to it so that the problem does not re-occur.I
if not attended i will be forced to approach -consumer redressal committe- with this problem .I hope the management looks into this problem and comes to permanent solution so that we can drink filter water.

I had taken a magna in may 2015. Just after the installation the machine started problem i kept on complaning & they sent an executive after 2 days every month (Nearly) i kept on saying this is a faulty machine but it went to deaf ears.
In may 2016 they took the amc chq of rs 5000/ — aprox after that the machine went dead for last 45 days its dead & everyday i speak with them them assure to resolve in 2 working days which never happens. I have the recordings.
I have been a customer with eureka forbes for last 12 years (With other products) they have turned into deceiver.
I dont want to be with such a value less false commiter company. I demand my full price & amc to be refunded & take back the dead machine.
Last complain no 88381311.
I would suggest all to avoid buying this company product they are only eager in sales not in service

8 years back I bought at Total Smp + Aqua guard, every year regularly I am changing filter + taking AMC Services from Eureka forbes and till before 2 months back it was working perfectly. In June 6th I have changed the filter same from Eureka Forbes but didn't take AMC due to some personal Problem.
Technician change the filter but after changing Filter facing lot of problem with filter (As he said if we do not take AMC we will face problem). It started water over flowing from machine and damged internal part of the machine, the machine stoped working. I keep registering complain by Eureka Forbes, 18th July two technician came and for time being made it to start working, again next day it started same problem and technician said some micro chip is damged which has to change and left without solving it. I keep registering complain from that, my escalate complain number is[protected], but not getting any response from Eureka Forbes service center(no one came to my door) and today (5th Aug 2016)Technician came and said that it has fully damaged and I have to change complete system.Ridiculous because of their ignorance and lack of technician knowlwdge I lost my machine.

I submit complaint dated 2 august 2016 around 7:05 pm and assure me that technician visit within 2 working days but no one reach. my complain reference number is 88525927 dated 2/08/2016. again i called dated 5/08/2016 to customer care lucknow bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.
Hope you did nothing.

Thanking you

I have purchased above product through Amazon on 21st July 2016, order number is Order #[protected]. Till today after repeated complain to Amazon and Eureka Forbes complaint number 96280480 none of them could send us any service person for free installation. Its so disappointing and pathetic service from both big gaint. I thought of getting installed with a local service provided but if we do so the warranty will be covered as he not a area service provider. Its a dilemma and everyday following up for the installation is waste of time and money.

Purchased a vaccum cleaner on dated[protected]. since the purchased it is not working. i have several complain but still no action has taken from eureka forbes. make urgent effort to solve the problem.

Dear Sir, I have taken 3 year Contract of Euraka forbes Aqauguard Innova Total on 03 June 2015 by calling the Shimoga City eureka forbes office. I myself J Vittal Nelli have been using Aquaguard inova total from 2008. I have purchased the unit from Eureka Forbes limited, B K Nayak arcade, 1st floor, Near kamala nursing home, Shimoga 577201 with contact number [protected]. I have renewed service contract multiple times since 2009 by calling above mentioned number. I last renewed contract on 03/07/2015 for 3 years upto 03/07/2018. The amount paid was rs 4410 as 3 years contract. The service person did change of silver and carbon candles while doing the service. Last week when I recalled Aquaguard service., Shimoga office of euraka Forbes are denying the service telling that my contract is invalid as it's done by unauthorized persons. Grave injustice is done to me. I am attaching the contract copy which the Shimoga service centre is telling that it bears invalid contract receipt number and making me bear the loss for no fault of mine. The service person came after I called Shimoga service centre. Please look into the matter and resolve it. Other wise I will be forced to leave Aquaguard water purifier and go for some other brand. And pursue consumer court on this issue for the loss and harassment in the issue. The person in Shimoga Eureka Forbes who denied the service is Mr. Sunil with contact number :+91 [protected]

Thank you
My registered contact number: [protected]
Address : Nelli nivas park road Shimoga 577201 Karnataka

I have never seen such a pathetic service.. U guys are making fool of customers i have been waiting since now for service of my aquaguard but no one showed up till now.
I tried to contact their supervisor but no one escalate the call to them each time they cut the call.

Very poor service!! Goin to raise the complaint in social media, and news channel!!
Very poor management!
[protected]...

Hello,

I booked Dr . Aquaguard for a demo online .
The demo person came and gave the demo at my home address .
He promised to give me 1000 discount and life time free service .
Next day he came for payment and asked me to pay the actual amount online and promised me that once the product is delivered to me, he will come in person and give me back my 1000 Rs in cash and the warranty card for life time free service of the machine which includes no visiting charge lifetime .
But Since then, he never came and everyday he says on phone that its raining and he cannot come .
I know i have been fooled and would not get my money back .
But i want to bring it to the notice of Eureka forbes that their executives are doing fraud and the company will lose the trust of the customers
Request them to take appropriate action against the concerned person .
Name: Nagaraj
Mobile: [protected]
Email id that he gave me : [protected]@gmail.com

regards,
Vaibhav

Pathetic service!!! have been requesting from april due to leak from chambers. till date no one has attended. i have registered a complaint atleast 5 times. each time i have got a message that complaint has been resolved without any representative attending . Is this the way you provide service..where are the ethics???your service rep in cochin Mr Umesh says that he has details that i have got my machine serviced in month of may.. which is incorrect.. recently for the complaint registered in july i have got a same message(complain num [protected]).. still no body has attended..

I have been using aquaguard products in my home for last 15 years. In this competitive market if you are planning to continue such service you will loose your customers. Please enquire with cochin office and kindly give me the details regd--

1. why delay in attending??
2. why false message of getting serviced without attending??
3. please keep responsible, sincere people in your office??


thanks and regards,
Prasanth S
[protected]

Water purifier just two months old is not working. Complaint raised on 15th july 2016. Ticket no.[protected]). No one is attending the fault till today. (4th aug). When i try to do level 2 escalation in the portal, it says complaint no is not valid. I cross checked with cstomer care & they says above complaint is still open. This is the second time i am facing similar experience in cochin edappally.24 hour person available at my residence & it is in the heart of the city and in warranty period. Very poor service.

Hi Team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of Amc as I lost my 2 year paid amc, with out getting proper service and part replacement, in time, every time Eureka Forbes support team takes very long time to address the issue, after we do n number of followup and raising complain consumer forum we get response

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

Team every time i am getting info that my complain are escalated and eureka forbes will address soon my request demand.

But i think they never care of customer and doing same thing again by not responding to customer

note still my unit not fully working condition

I want this to reach top management in eureka forbes

I purchased dr aquaguard - genius on 09/03/2016 and its not working now.. I tried all means to get a mechanic or whatever from eureka forbes and still trying with no hope that someone will come to assist. 6 month free service is a bull crap of aquaguard. I am requesting everyone not to waste your hard earned money on aquaguard..

Call center where you need to call for service seems like a fish market and you have to shout like loudspeaker to make them hear what you are want to tell them..

Service request number : [protected]

I am senior citizen. Water purifier ag i. Nova, customer id; [protected]. As per service contract[protected] valid up to 12/06/16. On 4/06/2015 before expiry of contract mr lalit patil local rep. Visited us & insisted new contract is required for future services, we paid 4260/-chq. 166409 icici for period 14/06/2016-13/06/2016, yesterday i have checked with bank it was credited your account on 23/06/2015, contract[protected]. On 31/08/2015 m/s shalini/mr yuvaraj asked us to renew of contracts we informed we have already paid 4260/- it was informed that there is no record of the payment in eureka forbes record. To our surprise we found m/s eureka forbes charged one year extra amount. On 1/08/2016 lalit patil along with a person came & desired to see both contracts in process he overwrote validity up to 2019 which was not acceptable as record will not corrected in your record (System). Even today till 11.25 am no conformation regarding correction in system of eureka forbes
Gist - (1) knowingly overcharging customer (2) total failure in processes & systems (3) poor customer response & feedback - only give excuse that will discuss hire ups (Is it god) (4) try to hush up the problem at local level (5) harass customer by employees of the eureka forbes. You are requested immediately send scan copy of corrected contract valid up to 13/06/2019 followed by physical copy. Soumendra n das / [protected]@rediffmail.Com ([protected])

This is further to the complaint no 88491103 lodged two days back for fixing ro stand. The stand which is provided by the company with the ro is not strong enough to hold it on the wall. It has fallen down causing some breakage of few household items, it can surely cause any kind of loss in future if it not fixed properly again with the appropriate stand which can be fixed to the wall. After calls to sales dept. (Mr. Jitendra, lajpat nagar, delhi) has vited our place and ensured that the problem shall be taken care of, however he has stopped picking up calls without solving the problem. Customer care executives are always busy and inspite of keeping on hold for 15 min there is no reponce. It is very sad to know the companies like eureka forbes have the most pathetic services.

Our aquaguard is breaking down frequently. We followed up 10+ times since yesterday personally with the person who was supposed to visit as well as with the customer care, still the issue remains unresolved. There is no water at our home. I am regretting having an aquaguard. The service is simply pathetic, exhaustive, draining and irresponsible and painful for the customer. After paying the required money, following up also, we are not getting the service

I have an aquagaurd elegant ro purifier. Whenever i have had some defect in the product, the customer service provided has been highly unsatisfactory and delayed. My latest complaint has been left open ended since last month. The service centre doesnt want to attend to my complaint, the technician doesnt want to take calls. I would recommend to boycott their products till their customer service improves. They are not 'your friends for life'but 'your pains for life'

Regards
Aseem chatterji