Eureka Forbes Complaints & Reviews

It's dead. Everytime service man came but didn't resolve issue. My aquaguard is not working, it is showing red indicator. And also making noise at the time of purification and filling of water. But Eureka Forbes didn't take action for this issue. Serviceman came and didn't know about the machine. Now what to do. Resolve our issue otherwise I'll take legal action for it....

My Vaccum Cleaner is in warrenty period.It is not working for 1 month.i have make a complaint 1 month earlier.There is no positive response from your side.
We have made 3 times complain on your custumer centre. They have given me different complain no. all the three times but there is no any comformation from their side either via message or via mail.Their Engineer Visit but he also didn't resolve our problem.Whenever i call they make...

UV water purifier, Sl. No.[protected] of Lakhanpur Area which is fitted in Belpahar Training Institute is now under defective condition which is to be repair urgently. Telephonic communication has already been done to nearest (Sambalpur) service station, but there is no response from your end.Please kindly arrange to repair the purifier as soon as possible....

This is in reference to the captioned subject we have lodged a service request on 19 may 2016 and again on 22 may as well as on 26 may 2016. Till date no executive has has visited our premises for the desired services. In this era of high level of service commitment being offered by all leading players this level o[censored]nprofessional behaviour is very disheartening.
I am writing this email in a meagre hope for prompt response from your...

Sir
Hum ne aquaguard ki water purifier ro uv ka amc date[protected] ko karaya tha jiska receipt no[protected] hai
Aap ke service provider ke dwara bataya gaya ki[protected] se[protected] tak aapko sabhi candles membrane motor boll tab aur electric parts free of cost badla jaega.
Abhi[protected] ko complaint kia tu aap ka aadmi aaya aur tab badalne ke baad 150/- rupees mangne laga. Hum ne us se kaha ki charges kaisa aap...

Customer care,

This is being to notice, i have taken annual contract from u worth 3k appx, during the entire tenure 1-2 service had been made.

Nobody reminds foe due date of service, what is need of contract selling?

Refund the money or extend the contract.

Moreover, i called up today morning foe service.... No body was able to tell that i have taken service contract fro u.
br...

Repaeted complaint for magna new filter purchased before 15 days back
it is not working properly . noise is coming from filter runing condition.
i have informed all concerned & repaeted follow up with your service agency
yogiraj enterprises & your service area manager mr ganesh as well as sales manager mr gawali of kothrud pune office
i regret to inform you that very poor response / no response from any bodybr...

Respected sir, I had visited your stall at BKC.There I booked for a demo for aquaguard magna.Next day Mr Anil Tripathy visited us and after examining the place he told us that this purifier will work at your place without the pressure pump.But today Mr Temkar the company mechanic came for installation and said that the machine will not work without pressure pump, and for that we will have to spend rs 2700 extra, which we cannot afford it.i...

Sir, I have complained about non working of Acqua Nova which is under AMC upto March 2017. After repeated complaints the technician came on 19/05/2016 and changed the candles. Since then i.e. 19/05/2016 the acqua Nova does not start and on repeated compliant no body turned up and i have to buy mineral water from market . I have not seen such a worst services and i have to literally request them daily to send technician. Kindly look into this...

This is regarding our Aquaguard Compact Model Water Filter which we would like to change, I have been requesting this through messages and telephone calls but everytime I am being assured of my request will be taken care of in next 48 hours, so far no one has turned up.

This is really frustating for us despite being made so much effort.

[protected] - REQ

I again request you to follow up on my...

Hi, I have purchased Eureka Forbes Dr. Aquaguard Magna HD UV+ RO+ water filter online on 15/05/16 by making payment of Rs. 17490 (order ID: [protected]). However I received Aquaguard UV worth Rs. something 12000. After complaining (Ref no[protected] about the wrong shipment Eureka Forbes said will replace correct product on Monday 23rd May. However we did not receive replacement by 24 May eve. This has been a frustrating experience since...

I purchsed the aquaguard enhance green ro through their sales outlet functioning at #365, ii floor, 14th main, shantiniketan layout, arekere village, bg road, bangalore-560076 on 13 03 2015. (Their dc ref: 25165809and order ref:[protected].
At the time of booking the order the group customer sales specialist mr. Mohan kumar said that there would be 2 free services in the first year and for the second year there was a special offer...

Dear team

Complain number 87190901

As above I have Aquaguard purifier of Eurekafores as it's not working I had lock my complain on high priority Base on thursday 19.5.2016 of above complain number.

In these I had call on Friday to confirmation that if any service technical will visit today they assure me he will by today but after 3 pm I call again and talk to Mr.Nilesh Sr.excecutive but he also...

Under AMC contract no.22373965 dt.18/06/2013, for subject empty; company has been totally irresponsible and shown callous attitude with no accountability in servicing and attending to complaints. The co;'s outsourced agents are unskilled and irresponsible and try to harass customers rather than supporting them with no data being monitored on complaints and having no information on their system about anything, w.r.t. Product, customer etc;.Even...

Team,

Can you escalate to higher management of eureka forbes, we been told with in week uv light part will be replace, it was really socking to know that complete amc period it was not working each time service engineer from eureka forbes, say's light indication is remove and not required, but they say uv light is working by seeing the uv bulb, does not confirm that light is working on filter...


As per...

I have the genius model of aguaguard and since last 04 days i am rasing the complain but finally of no use. No one turned up till date.

I have registered complain online, through phone but all in vain.

The commitment of 12 hrs service is all waist and bull as if they are not able to give service in city like mumbai what will be situation in remote location...

I have availed amc for my acua sure water purifier (I berry) model. I have paid an amount of rs. 3500.00 for this. However, when my product stopped working (Since march 27), i have made a complaint in the costumer care for repair on mar 29.Initially they kept the product for 1 month. Now they are neither repairing the product nor replacing it...

So i want the amc amount should be refunded to me. They stopped responding...br...

I had lodge twice complaints on customer care vide no. 86785158 & 87189589 on 54/4/16 and 19/05/2016 respectively but no revert message or call received in this regard.
If such a repute company deals with its customers in such a way after selling the products it will definitely brings bad name to company
O please look into the matter and send an engineer to repair vacuum cleaner which was purchased from your company.
Its...

Sir,
I had emailed to you a problem that i ma facing with forbes. My complaint status update no. Is 1280129. After registering a complaint, 3 personnel's one of whom was a manager of the forbes co. Did come to my place and informed me that a replacement was to be installed at my house, however it was 8 days since they have come. However till date that is the last i have heard of him.
I therefore request you to please look into...

I have purchased the aqua guard from the sales executives who had come home and started calling us after the demo continuously agreed to it and purchased aqua guard and also vacuum cleaner, the issue is with the aqua guard i had an similar issue a couple of months back the water doesnt store and the out flow is too much so i raised a complaint and the person came and told the purifier is gone and replaced it ever since then it worked properly...