Eureka Forbes Complaints & Reviews

Continuously water leakage from water inlet in our recently installed nano ro since last few days. I tried to stop the leakage but it was not possible for me to resolve the issue. The floor becomes wet due to water leakage. Mainly water leakage is from the candle whose one end is connected with supply tap and other end to the nano ro by means of water tubes.

Hi

This is shubham agarwal from bhandup.
I think complaint no. Is 96126406. You can get details from my name and place.

Complaint first registered on 18th july.
Have been calling every alternate day.

No response from senior manager.
Customer care executive keeps saying it'll be done.

No drinking water since 18th july.
Have spent thousands on mineral water already.

I give maximum a week to resolve post which will move to court for compensation due to non-providing of services.

Best regards,
Shubham agarwal

I had requested for a refund of money for a defective product purchased from eureka forbes site.
I strongly feel this company is either bank-erupt or is cheating customer.

People, i have only one thing to say. Dont buy any product from them. If at all you buy, pray you dont get faulty product. If at all you get fault product, no point in ask for refund.

Because my experience say, if you do that, you will waste at least 500 hours in your life (Still not got) in pursuit to get your money back.

I challenge the company to cross check this. My billing cid is:[protected].

Go and check how many calls i had made to your customer care and strange answers... Refund team is gone for lunch, after 6 they dont work, internet issue, system slow. Dont have your information now, call back promises,... Etc list goes on.

Horrible... It is a branded company?

Hi all,
I have bought a aqua sure ro purifier, and they took almost 1 month to got it installed. After the installation water was completely bitter and we couldn't drink a single drop of water. We raised the complaint again to correct it, and none of them have come for the service. Its going to be more than 3 weeks for the complaint. Now i have raised the request to return the product as they dont provide the service, and no response for that too. They are fooling people to buy their product and they provide any service. I have paid 1.5k for the product and its waste. They are cheating the people. Please resolve my issue, and please take back the product and provide me a full refund of that product

This refers to a trivial issue of a broken tap in my Aquaguard RO+UV that made me loose all trust in this brand.
On 1 August, we contacted Customer Care for a broken tap of our water purifier and was promised help the next day. Customer care engineer plays-on complaining he does not know the model we use (though they have it in their database!) and was requesting my mother in law to take photo of the machine and send it via Whatsapp. From office, I managed to get a picture from the internet of a similar model to send him and he said he does not have that tap and will come the next day. On 3 August, he promises to come by 2PM with the right tap, all waited till late afternoon, and then the phone of the technician either gets switched off or goes busy as soon as I call - Exasperated, I raise a fresh complaint ([protected]). On 4 August, I receive a fresh call from another technician saying the tap is not available with him! He does not come on that day and then promises to come on 5 August, at 12 noon - but nobody turned up. Now this is the 5th day after my tap is broken - the unit is useless without the tap. We are buying water from outside all these days and we have an infant at home. On 5 August, evening - I make another call to the Customer Care and they note down all details and confirms an escalation and a repair by 12 Noon on 6 August. Nothing happened on 6 August, nobody called. I again called up Customer Care and requested for the email id of Customer Care Head Ms. Vineth Hegde - they did not divulge. They said they will attend to the problem and a person will be at my doorstep as soon as possible and its already escalated with number 96369298. Nothing happens.
Here, I write - almost ready to bin the unit and look for alternatives.

If one cant do proper service for an essential service like drinking water, its time one stop sales for the same.

With repeated call to customer service center, they are disconnecting the call and not attending my request. It is almost 7 days over after raising my request with complain number is [protected] and should be attended in 48 hours as per the purchase contract. I am frustrated now.

I Purchased Aquasure Prime UV RO from Army Canteen Colaba almost 1 year 1 month back. This Product was packed and i have just installed two week back and start to use. one week before it functioning Stopped. Technician visited my house and informed me that its mother board is not working and since i have purchase 1 year back so 1 year free contact is over and i have to pay either 3500/- or i have to get 3 year contract for 5000/-.
I am shocked because known company like Eureka selling faulty product and they are not ready to replace it and forcing customer to get 3 year contract.
Its their product problem, They can check my water purifier and find out how much days i have used .

I submitted complaint dated 1st august 2016 and customer care assured me that technician visit within 2 working days but no one reach. my complain reference number is 88577714 dated 1/08/2016. again i called dated 6/08/2016 to customer care delhi bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.

Hope you did nothing.

Thanking you

Dear eureka management,
Greetings!!!
I have bought one ro aqua sure experts from eureka forbes on dt[protected] & now again i am facing a problem related to taste of water.
The product was faulty from day 1 as i have got the same serviced 3-4 times bcoz of several reasons. If you want you can check my past record complaints as well, where always some engineer sanjeev sharma visited my site & after some procedural changes they resolve my complaint.
I always ask him if the product was faulty then please replace it otherwise after warranty period i will be sufferer, then also he simply ignore my request.
Now after so many times the problem arise on my ro once again on dated[protected]. Due to which the water quality of society had badly impact my ro as per the engineer sanjeev sharma’s comments & it need urgent replacement of filter + membrane & when i ask him to replace both he simply deny to replace the membrane under warranty & refused very badly. Whereas i had a word with some of his senior sh. Yogesh, he is also refused to replaced the membrane under warranty.
Mr. Yogesh have very misbehaved with me & when i asked him to please gave me in writing that the same will not be replaced under warranty he misbehaved with me for long & asked me to contact some ms. Meenakshi, whereas i have denied to call to any of the representative & thought that the matter to be bring in your knowledge for speedy resolution.
If the same will not be replaced & my problem will not be addressed in a proper way, then please return your faulty ro & return my money back so that i can buy water bottles from the market & will not use any ro in future.
I don’t believe that like eureka forbes such a big company having no business ethics & i am deprived from your organization as well.
The detail of product bought has been annexed for your reference & necessary action in order to send some field staff for it's servicing.
In case of any query please call me on my contact no. [protected], [protected]
Address: flat no. 702, tower 8, lotus panache, sector 110, noida (U. P)-201304

Sir,
i complained about water not coming from filter in february, 2016to your csc, local authorised service certre as well as your regional manager mr.Shravan.Every time they used to send technician to make it ok.But after few days of working again the problem used to repeat.

I had made complaints to your csc" n" no of times and technician used to come to attend and the problem persists the next day.
Even your service centre took our filter telling that mother board card is faulty.It requires repairs or replacement.

I do not know exact date of bringing back our filter adn it stareted woking.About a week back i stratred facing the same problem.

Now when we- on -filter the red light comes and then green light comes and goes off within seconds, then again comes and goes off.Due to this problem i am not able to collect water of 10 litres even in 2 to 3 hrs time.

The water comes when green light is there, when green light goes off water stops.

Will you please attend to it so that the problem does not re-occur.I
if not attended i will be forced to approach -consumer redressal committe- with this problem .I hope the management looks into this problem and comes to permanent solution so that we can drink filter water.

I had taken a magna in may 2015. Just after the installation the machine started problem i kept on complaning & they sent an executive after 2 days every month (Nearly) i kept on saying this is a faulty machine but it went to deaf ears.
In may 2016 they took the amc chq of rs 5000/ — aprox after that the machine went dead for last 45 days its dead & everyday i speak with them them assure to resolve in 2 working days which never happens. I have the recordings.
I have been a customer with eureka forbes for last 12 years (With other products) they have turned into deceiver.
I dont want to be with such a value less false commiter company. I demand my full price & amc to be refunded & take back the dead machine.
Last complain no 88381311.
I would suggest all to avoid buying this company product they are only eager in sales not in service

8 years back I bought at Total Smp + Aqua guard, every year regularly I am changing filter + taking AMC Services from Eureka forbes and till before 2 months back it was working perfectly. In June 6th I have changed the filter same from Eureka Forbes but didn't take AMC due to some personal Problem.
Technician change the filter but after changing Filter facing lot of problem with filter (As he said if we do not take AMC we will face problem). It started water over flowing from machine and damged internal part of the machine, the machine stoped working. I keep registering complain by Eureka Forbes, 18th July two technician came and for time being made it to start working, again next day it started same problem and technician said some micro chip is damged which has to change and left without solving it. I keep registering complain from that, my escalate complain number is[protected], but not getting any response from Eureka Forbes service center(no one came to my door) and today (5th Aug 2016)Technician came and said that it has fully damaged and I have to change complete system.Ridiculous because of their ignorance and lack of technician knowlwdge I lost my machine.

I submit complaint dated 2 august 2016 around 7:05 pm and assure me that technician visit within 2 working days but no one reach. my complain reference number is 88525927 dated 2/08/2016. again i called dated 5/08/2016 to customer care lucknow bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.
Hope you did nothing.

Thanking you

I have purchased above product through Amazon on 21st July 2016, order number is Order #[protected]. Till today after repeated complain to Amazon and Eureka Forbes complaint number 96280480 none of them could send us any service person for free installation. Its so disappointing and pathetic service from both big gaint. I thought of getting installed with a local service provided but if we do so the warranty will be covered as he not a area service provider. Its a dilemma and everyday following up for the installation is waste of time and money.

Purchased a vaccum cleaner on dated[protected]. since the purchased it is not working. i have several complain but still no action has taken from eureka forbes. make urgent effort to solve the problem.

Dear Sir, I have taken 3 year Contract of Euraka forbes Aqauguard Innova Total on 03 June 2015 by calling the Shimoga City eureka forbes office. I myself J Vittal Nelli have been using Aquaguard inova total from 2008. I have purchased the unit from Eureka Forbes limited, B K Nayak arcade, 1st floor, Near kamala nursing home, Shimoga 577201 with contact number [protected]. I have renewed service contract multiple times since 2009 by calling above mentioned number. I last renewed contract on 03/07/2015 for 3 years upto 03/07/2018. The amount paid was rs 4410 as 3 years contract. The service person did change of silver and carbon candles while doing the service. Last week when I recalled Aquaguard service., Shimoga office of euraka Forbes are denying the service telling that my contract is invalid as it's done by unauthorized persons. Grave injustice is done to me. I am attaching the contract copy which the Shimoga service centre is telling that it bears invalid contract receipt number and making me bear the loss for no fault of mine. The service person came after I called Shimoga service centre. Please look into the matter and resolve it. Other wise I will be forced to leave Aquaguard water purifier and go for some other brand. And pursue consumer court on this issue for the loss and harassment in the issue. The person in Shimoga Eureka Forbes who denied the service is Mr. Sunil with contact number :+91 [protected]

Thank you
My registered contact number: [protected]
Address : Nelli nivas park road Shimoga 577201 Karnataka

I have never seen such a pathetic service.. U guys are making fool of customers i have been waiting since now for service of my aquaguard but no one showed up till now.
I tried to contact their supervisor but no one escalate the call to them each time they cut the call.

Very poor service!! Goin to raise the complaint in social media, and news channel!!
Very poor management!
[protected]

Hello,

I booked Dr . Aquaguard for a demo online .
The demo person came and gave the demo at my home address .
He promised to give me 1000 discount and life time free service .
Next day he came for payment and asked me to pay the actual amount online and promised me that once the product is delivered to me, he will come in person and give me back my 1000 Rs in cash and the warranty card for life time free service of the machine which includes no visiting charge lifetime .
But Since then, he never came and everyday he says on phone that its raining and he cannot come .
I know i have been fooled and would not get my money back .
But i want to bring it to the notice of Eureka forbes that their executives are doing fraud and the company will lose the trust of the customers
Request them to take appropriate action against the concerned person .
Name: Nagaraj
Mobile: [protected]
Email id that he gave me : [protected]@gmail.com

regards,
Vaibhav

Pathetic service!!! have been requesting from april due to leak from chambers. till date no one has attended. i have registered a complaint atleast 5 times. each time i have got a message that complaint has been resolved without any representative attending . Is this the way you provide service..where are the ethics???your service rep in cochin Mr Umesh says that he has details that i have got my machine serviced in month of may.. which is incorrect.. recently for the complaint registered in july i have got a same message(complain num [protected]).. still no body has attended..

I have been using aquaguard products in my home for last 15 years. In this competitive market if you are planning to continue such service you will loose your customers. Please enquire with cochin office and kindly give me the details regd--

1. why delay in attending??
2. why false message of getting serviced without attending??
3. please keep responsible, sincere people in your office??


thanks and regards,
Prasanth S
[protected]

Water purifier just two months old is not working. Complaint raised on 15th july 2016. Ticket no.[protected]). No one is attending the fault till today. (4th aug). When i try to do level 2 escalation in the portal, it says complaint no is not valid. I cross checked with cstomer care & they says above complaint is still open. This is the second time i am facing similar experience in cochin edappally.24 hour person available at my residence & it is in the heart of the city and in warranty period. Very poor service.