Eureka Forbes Complaints & Reviews

I purchased a dr aqua guard magma (Customer id: [protected]) on 2/09/2015. Since then i have had to call the service engineer atleast 6 times as there has been issue with proper water discharge. I requested mr. Dutta who heads the complaint cell of eureka forbes durgapur to either change the machine or get it repaired but nothing has been done so far....

I have purchased Wet & dry model from Eureka forbes in the month of September 2015 thru the Sales person Radhakrishnan(Mobile # [protected]) who provided demo in my house. Dealer Address: 146, Arcot Road Valasaravakkam Chennai – 87 Ph # 64532707. After 3 months o[censored]sage my machine started giving huge noise so I can’t use the machine so I placed service complaint thru Eureka customer care #[protected] since the product is under warranty....

AMC contract with me. I was told by the service technician about AMC and I came to an agreement on 10/1/2015. Now there after no one attended for servicing or replacement of cartridge till today. This is breach of contract and a case of cheating. Since more than 15 days i am contacting various numbers non of them attended me to handle the servicing. My AMC no is 10/ 24333738 d/d 10/1/2015 an amount of Rs 4080 paid to that person by cash.br...

Customer id [protected]
Service request : 87473846 & 87515679

I had requested for a regular quarterly maintenance of my water purifier (Sensa smp+) which is out of warranty and and clearly mentioned this during the request the technician, by name mp singh from mvj agencies came on 6th june and said one of the external filter needed replacement for which i agreed he changed it and charged rs.775/- (Rs.400 for service and...

To, the senior manager,
I booked a complaint on 8th june16 and received sms on 9th june16 at 9:49 am stating my complaint no [protected] has been allocated to technician noor shamsi [protected] and it will be attended shortly. I called the number twice after couple of hours however no answer. Later i got call from him and when i informed him about the complaint lodge for water purification taking lot of time he has no clue regarding...

I think that there is a lot of mischief!! and the company is deliberately misleading people with aggressive sales tactics. I bought an Aquasure one of the most expensive models there is (more than rs.20, 000/-) falling for its UV, IO and other features 2 years ago.
Ever since- at least 4000 to 5000 rupees worth of parts need to be replaced- if one year its the candles, the other year it is the motor plus candles. We are a small family...

I purchased a new Air Purifier launched by Eureka Forbes Ltd. The name of the model is SCPR 700.

After one month the product found defective. I put several costume calls and complaints. Although the technician visited, he said that the product is not repairable.

I asked the service team and sales team to replace it. Its been three months, I have been calling them regularly, but no action or follow up takenbr...

I had purchased a water purifier (As prime uv) bearing sr. No.[protected] manufactured in july, 2015 from sales india pvt. Ltd., shri balaji mall, motera, ahmedabad. Since its installation in a couple of weeks the red light started blinking. On complaint, your mechanic had attended immediately and changed the circuit in it. Once again since a week the same complaint has occurred. I request you to kindly give me a replacement of the same...

Hi, am vamsi sai, i have registered a service call 3 days back (On eureka forbes website itself) i. E.06.06.16 as am not getting water properly from my aquaguard nano ro model water purifier and i got a message saying that with in 24 hours of time i will be getting a call from the service guy and it will be resolved after that. Time and again aqua guard people as always disappointed me this time also. I have got no calls from the service...

We took amc for water purifier aquaguard (Inova model) for 3 years duration from 1st june 2013 till 31st may 2016 and paid rs 3770 on 1st june 2013 for the contract; our customer id is [protected] (It is in name of my wife ms mithu kundu). During the 3 years of amc contract, we got replacement service of carbon filters and candles just once on 25th aug 2014. Beyond that in next 1 year 10 months of contract period no replacement of carbon filter...

On 24th may 2016 we lodged a complaint with you on the above subject. This was notified by you the same day to eureka forbes.

On 25th may, m/s eureka forbes sent us a message saying that they regretted the inconvenience caused to us and asked us to provide again the contact details customer id etc.

We replied this on 31st may 2016.

Till now no redressal from their side....

I have bought auqaguard genius a year and half back. Recently the product was not working. I have made a complaint on repair of aquaguard genius water purifier. On the first complaint to the customer service a technical person came and said few parts to be replaced and took a aml of rs 4850 giving me a receipt. Next day he replaced few parts, and said one of the part which needs replacement is not available in hand and will get it by tomorrow....

Hi,
I had purchased a new Reviva RO+UV machine on 6 apr 2016.After that I called up the no 39883333 for installation. Techinician(don't know his name) has visited my home but has done half of the work.He told us that he don't have pre -sediment filter and filter stand now but will install them in 1-2 days.
We waited for him but he kept on delaying our work.
Then I raised a new complaint 86847194 .Now this one is also...

Dear sir/mam,
i am sending this complaint with a hope that you will understand my situation and help me get it done:-

i bought a eureka forbes magna hd ro + uv in the month of december 2015, with a 1 year guarantee on complete product, but on[protected] my water purifier membrane & filters got choked(blocked), and when the service representative came for service, he told me that you are suppose to buy these two choked...

Sir, my one week old product having manufacturing defect noticed 1st day itself when my room filled with dust in the air children aged 3 and 5 coughing due to one of the side clamps is loosened itself on its own while operation the machine as it was suppose to lock both top and bottom compartments closed airtight is not getting locked . i reported the matter to our customer people and they were kind enough o give me the high priority request...

Req on 3rd june 2016 we have given complain regarding water purifier which is not working. Their no response till date. It's high priority. Please do respond as soon as possible. "thank you for contacting eurohelpline. Your request no. Is [protected] and cust-id is [protected]. To lodge a service req, type req and sms to [protected]"today your service agent reacted after 48hours mr srinivas, but complain is not closed as he didn't solve it....

Dear sirs, since my Aqua ğuard classic is not working (water does not come out)since[protected] I had complained on that date at 7 Am on that day. ([protected]).However regret to inform that it is not attended yet in spite of it is beyond 48 hrs.Could u pls arrange to repair urgently to avoid any further inconvenience.FYI iam getting Sms asking for feed back of repairs.-very funny!!! Rgds--Henry lobo-Borivali-w Mumbai...

I had bought Aqua Guard 1 year back and just after a year, I am feeling that its better you drink water directly from the tap then to spend money on Aqua Guard.
Really feeling unsatisfied on the quality of the product, there seems to be no difference between tap water and Aqua Guard.
Also it seems that the quality get worsened after 1 year. I am thinking on why I spent money on this types of product....

Ww purachsed aquagurad enhance ro on 29.11.2015. and after 6 months there is some problem in ro so we complaint on18 may for service but no one is came for service. so we continously called for service to customer care for 8 9 day..we wait for 8 9 days for service then on 26 may one person is come and we are fully unsatisfied with service..please do the needfull asap..we want to change our ro....

Hi team,

With reference to customer id:- [protected] and order id:- [protected]
Request you to please read my mail carefully.
We are telling each and every thing in details.
On 30th jan-16 we called just dial company to take authorised dealers ph numbers who are selling eureka forbes product. After some time we received call from mr ashok kumar singh working in karol bagh employee id-9009549, ph-[protected]....