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Eureka Forbes Complaints & Reviews

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Updated: Dec 10, 2025
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Eureka Forbes reviews & complaints page 217

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M
moolchandagarwal
from Hyderabad, Telangana
Aug 6, 2016
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Address: 500029
Website: WWW.EUREKA FORBES.COM

Sir,
i complained about water not coming from filter in february, 2016to your csc, local authorised service certre as well as your regional manager mr.Shravan.Every time they used to send technician to make it ok.But after few days of working again the problem used to repeat.

I had made complaints to your csc" n" no of times and technician used to come to attend and the problem persists the next day.
Even your service centre took our filter telling that mother board card is faulty.It requires repairs or replacement.

I do not know exact date of bringing back our filter adn it stareted woking.About a week back i stratred facing the same problem.

Now when we- on -filter the red light comes and then green light comes and goes off within seconds, then again comes and goes off.Due to this problem i am not able to collect water of 10 litres even in 2 to 3 hrs time.

The water comes when green light is there, when green light goes off water stops.

Will you please attend to it so that the problem does not re-occur.I
if not attended i will be forced to approach -consumer redressal committe- with this problem .I hope the management looks into this problem and comes to permanent solution so that we can drink filter water.
Eureka Forbes customer support has been notified about the posted complaint.
Dear sir,
I want the water filter problem to be solved once for all.Whether they can repair or not able to repair they should compensate the agony of my wife and myself faced since last 5 to 6 months and the AMC money also should be returned with interest.
Regards,
Moolchand Agarwal
Hi Moolchand,

Thank you for writing to us. Please share with us your contact number or customer id so that we can get in touch with you at the earliest to address your concern.

Regards,
Eureka Forbes Team
Eureka Forbes Team,
My mobile no.[protected].
Regards
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    b2win
    from Baduria, West Bengal
    Aug 6, 2016
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    Address: Kolkata, West Bengal, 700082

    I had taken a magna in may 2015. Just after the installation the machine started problem i kept on complaning & they sent an executive after 2 days every month (Nearly) i kept on saying this is a faulty machine but it went to deaf ears.
    In may 2016 they took the amc chq of rs 5000/ — aprox after that the machine went dead for last 45 days its dead & everyday i speak with them them assure to resolve in 2 working days which never happens. I have the recordings.
    I have been a customer with eureka forbes for last 12 years (With other products) they have turned into deceiver.
    I dont want to be with such a value less false commiter company. I demand my full price & amc to be refunded & take back the dead machine.
    Last complain no 88381311.
    I would suggest all to avoid buying this company product they are only eager in sales not in service
    Sep 23, 2016
    Complaint marked as Resolved 
    Eureka Forbes customer support has been notified about the posted complaint.
    Verified Support
    Aug 23, 2016
    Eureka Forbes Customer Care's response
    Dear Customer,

    We have received feedback from our service team that your issue has been resolved.

    Regards,
    Eureka Forbes Team
    worst service provider
    Hi Biswarup,

    Thank you for getting this to our notice. We have escalated your concern to our service team at Kolkata and we assure you that they will be contacting you soon to address your concern with regards to product.

    Regards,
    Eureka Forbes Team
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      A
      Aarti Senapati
      from Mumbai, Maharashtra
      Aug 5, 2016
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      Address: Bangalore, Karnataka, 560029

      8 years back I bought at Total Smp + Aqua guard, every year regularly I am changing filter + taking AMC Services from Eureka forbes and till before 2 months back it was working perfectly. In June 6th I have changed the filter same from Eureka Forbes but didn't take AMC due to some personal Problem.
      Technician change the filter but after changing Filter facing lot of problem with filter (As he said if we do not take AMC we will face problem). It started water over flowing from machine and damged internal part of the machine, the machine stoped working. I keep registering complain by Eureka Forbes, 18th July two technician came and for time being made it to start working, again next day it started same problem and technician said some micro chip is damged which has to change and left without solving it. I keep registering complain from that, my escalate complain number is[protected], but not getting any response from Eureka Forbes service center(no one came to my door) and today (5th Aug 2016)Technician came and said that it has fully damaged and I have to change complete system.Ridiculous because of their ignorance and lack of technician knowlwdge I lost my machine.
      Eureka Forbes customer support has been notified about the posted complaint.
      Hi Aarti

      Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

      Regards,
      Eureka Forbes Team
      Hi Aarti,

      We have received feedback from our service team that your issue has been resolved.

      Regards,
      Eureka Forbes Team
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        A
        ambient
        from Delhi, Delhi
        Aug 5, 2016
        Resolved
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        Address: 226012
        Website: Eurekaforebs

        I submit complaint dated 2 august 2016 around 7:05 pm and assure me that technician visit within 2 working days but no one reach. my complain reference number is 88525927 dated 2/08/2016. again i called dated 5/08/2016 to customer care lucknow bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything even i have AMC but no use.now im thinking to move consumer forum.
        Hope you did nothing.

        Thanking you
        Oct 14, 2016
        Complaint marked as Resolved 
        Eureka Forbes customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2016
        Eureka Forbes Customer Care's response
        Dear Customer,

        Based on the feedback received from my team, I believe that your concern has been addressed. Appreciate your support!

        Regards,
        Seema
        Dear Customer,

        Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

        Regards,
        Eureka Forbes Team
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          A
          anivasu
          from Bengaluru, Karnataka
          Aug 5, 2016
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          Address: 560061
          Website: Eureka Forbes

          I have purchased above product through Amazon on 21st July 2016, order number is Order #[protected]. Till today after repeated complain to Amazon and Eureka Forbes complaint number 96280480 none of them could send us any service person for free installation. Its so disappointing and pathetic service from both big gaint. I thought of getting installed with a local service provided but if we do so the warranty will be covered as he not a area service provider. Its a dilemma and everyday following up for the installation is waste of time and money.
          Eureka Forbes customer support has been notified about the posted complaint.
          I have already registered my complaint in eureka forbes customer care with complaint Number : 87122277...its been 3 days and not a response from your executive..My purifier is not Working...if thats the case..i want my money back..
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            A
            anil kanungo
            from Bhubaneshwar, Odisha
            Aug 4, 2016
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            Address: 751030

            Purchased a vaccum cleaner on dated[protected]. since the purchased it is not working. i have several complain but still no action has taken from eureka forbes. make urgent effort to solve the problem.
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              M
              Manohar Nelli
              from Auroville, Tamil Nadu
              Aug 4, 2016
              Resolved
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              Address: Shimoga, Karnataka, 577201

              Dear Sir, I have taken 3 year Contract of Euraka forbes Aqauguard Innova Total on 03 June 2015 by calling the Shimoga City eureka forbes office. I myself J Vittal Nelli have been using Aquaguard inova total from 2008. I have purchased the unit from Eureka Forbes limited, B K Nayak arcade, 1st floor, Near kamala nursing home, Shimoga 577201 with contact number [protected]. I have renewed service contract multiple times since 2009 by calling above mentioned number. I last renewed contract on 03/07/2015 for 3 years upto 03/07/2018. The amount paid was rs 4410 as 3 years contract. The service person did change of silver and carbon candles while doing the service. Last week when I recalled Aquaguard service., Shimoga office of euraka Forbes are denying the service telling that my contract is invalid as it's done by unauthorized persons. Grave injustice is done to me. I am attaching the contract copy which the Shimoga service centre is telling that it bears invalid contract receipt number and making me bear the loss for no fault of mine. The service person came after I called Shimoga service centre. Please look into the matter and resolve it. Other wise I will be forced to leave Aquaguard water purifier and go for some other brand. And pursue consumer court on this issue for the loss and harassment in the issue. The person in Shimoga Eureka Forbes who denied the service is Mr. Sunil with contact number :+91 [protected]

              Thank you
              My registered contact number: [protected]
              Address : Nelli nivas park road Shimoga 577201 Karnataka
              Sep 23, 2016
              Complaint marked as Resolved 
              Eureka Forbes customer support has been notified about the posted complaint.
              Aug 10, 2016
              Updated by Manohar Nelli
              Dear Eureka Forbes Team, No one from the service team at Shimogga contacted me yet. Its been 40 days and issue is not resolved . Shimoga Service team of Eureka Forbes denied service to me even though I have service contract up to 3/7/2018. They are ststing that I have been cheated by some of their old employees who had given me hidden contract number written in valid Eureka Forbes Aquaguard Service contract with Hologram. I am left with No other option but to contact Consumer court for the loss of Rs 4400 for 3 years out of which only 1 year service is done and 2 year remaining service is denied by service team of Shimoga Eureka Forbes. My registered contact number: [protected] Address : Nelli nivas park road Shimoga 577201 Karnataka. Eureka Forbes Should change their branding about "friend for life" when they dont even care about customer satisfaction. I have been customer for 8 years since 2008. I have been dumped for no fault of mine. Is old employees who cheat customers not the responsiblity of Eureka Forbes. How can you allow your customers get cheated like this. How can you allow old service employees have emply service contracts with hidden contract numbers.Resolve my issue immediately or else I will pursue consumer court for damages caused to me and inform my community of friend sin Shimoga to cancel aquaguard contracts as Shimoga Aquaguard Service centre which is cheating customers.
              Verified Support
              Aug 22, 2016
              Eureka Forbes Customer Care's response
              Hi Manohar,

              We have received feedback from our service team that your issue has been resolved.

              Regards,
              Eureka Forbes Team
              Hi Manohar,

              Thank you for connecting with us. We have made a note of your details and have shared the same with our service team at Shimogga, Karnataka. They will contact you soon to address your concern.

              Regards,
              Eureka Forbes Team
              Manohar Nelli's [Complaint's author] reply, Aug 10, 2016
              Dear Eureka Forbes Team, No one from the service team at Shimogga contacted me yet. Its been 40 days and issue is not resolved . Shimoga Service team of Eureka Forbes denied service to me even though I have service contract up to 3/7/2018. They are ststing that I have been cheated by some of their old employees who had given me hidden contract number written in valid Eureka Forbes Aquaguard Service contract with Hologram. I am left with No other option but to contact Consumer court for the loss of Rs 4400 for 3 years out of which only 1 year service is done and 2 year remaining service is denied by service team of Shimoga Eureka Forbes. My registered contact number: 9901187617
              Address : Nelli nivas park road Shimoga 577201 Karnataka.
              Eureka Forbes Should change their branding about "friend for life" when they dont even care about customer satisfaction. I have been customer for 8 years since 2008. I have been dumped for no fault of mine. Is old employees who cheat customers not the responsiblity of Eureka Forbes. How can you allow your customers get cheated like this. How can you allow old service employees have emply service contracts with hidden contract numbers.Resolve my issue immediately or else I will pursue consumer court for damages caused to me and inform my community of friend sin Shimoga to cancel aquaguard contracts as Shimoga Aquaguard Service centre which is cheating customers.
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                V
                Vaibhavpsp
                from Mathura, Uttar Pradesh
                Aug 4, 2016
                Resolved
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                C No- 88045083

                Address: New Delhi, Delhi, 110092
                Website: Www.eurekaforbes.com

                I have never seen such a pathetic service.. U guys are making fool of customers i have been waiting since now for service of my aquaguard but no one showed up till now.
                I tried to contact their supervisor but no one escalate the call to them each time they cut the call.

                Very poor service!! Goin to raise the complaint in social media, and news channel!!
                Very poor management!
                [protected]...
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                G
                gargv58
                from Bengaluru, Karnataka
                Aug 4, 2016
                Resolved
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                Address: 560048
                Website: www.eurekaforbes.com

                Hello,

                I booked Dr . Aquaguard for a demo online .
                The demo person came and gave the demo at my home address .
                He promised to give me 1000 discount and life time free service .
                Next day he came for payment and asked me to pay the actual amount online and promised me that once the product is delivered to me, he will come in person and give me back my 1000 Rs in cash and the warranty card for life time free service of the machine which includes no visiting charge lifetime .
                But Since then, he never came and everyday he says on phone that its raining and he cannot come .
                I know i have been fooled and would not get my money back .
                But i want to bring it to the notice of Eureka forbes that their executives are doing fraud and the company will lose the trust of the customers
                Request them to take appropriate action against the concerned person .
                Name: Nagaraj
                Mobile: [protected]
                Email id that he gave me : [protected]@gmail.com

                regards,
                Vaibhav
                Nov 12, 2016
                Complaint marked as Resolved 
                Eureka Forbes customer support has been notified about the posted complaint.
                Aug 04, 2016
                Updated by gargv58
                Apart from his email id, Nagaraj, the executive asked me to send the payment details to one more email id .
                Email : ramesh.[protected]@eurekaforbes.com
                Might be his partner in crime .

                Regards,
                Vaibhav
                Customer ID is [protected]
                Order ID is [protected]
                Verified Support
                Sep 16, 2016
                Eureka Forbes Customer Care's response
                Hi Vaibhav,

                We have received feedback from our service team that your issue has been resolved.

                Regards,
                Seema
                Hi Vaibhav,

                Thank you for connecting with us. Your concern is o[censored]tmost important to us. Our area service person from Bangalore will contact you soon. Request your patience in the meantime.

                Regards,
                Eureka Forbes Team
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                  P
                  Prasanth Surendranath
                  from Aluva, Kerala
                  Aug 4, 2016
                  Resolved
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                  Address: Ernakulam, Kerala, 682028

                  Pathetic service!!! have been requesting from april due to leak from chambers. till date no one has attended. i have registered a complaint atleast 5 times. each time i have got a message that complaint has been resolved without any representative attending . Is this the way you provide service..where are the ethics???your service rep in cochin Mr Umesh says that he has details that i have got my machine serviced in month of may.. which is incorrect.. recently for the complaint registered in july i have got a same message(complain num [protected]).. still no body has attended..

                  I have been using aquaguard products in my home for last 15 years. In this competitive market if you are planning to continue such service you will loose your customers. Please enquire with cochin office and kindly give me the details regd--

                  1. why delay in attending??
                  2. why false message of getting serviced without attending??
                  3. please keep responsible, sincere people in your office??


                  thanks and regards,
                  Prasanth S
                  [protected]
                  Sep 26, 2016
                  Complaint marked as Resolved 
                  Eureka Forbes customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 26, 2016
                  Eureka Forbes Customer Care's response
                  Hi Prasanth,

                  We have received feedback from our service team that your issue has been resolved.

                  Regards,
                  Eureka Forbes Team
                  Hi Prasanth,

                  Thank you for contacting us. Your concern is important to us. Our area service person from Kerala will contact you soon with regards to your product Aquasure Aquaflow- DX. Appreciate your patience in the meantime.

                  Regards,
                  Eureka Forbes Team
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                    C
                    charlesbaby
                    from Jaipur, Rajasthan
                    Aug 4, 2016
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                    Address: 682033

                    Water purifier just two months old is not working. Complaint raised on 15th july 2016. Ticket no.[protected]). No one is attending the fault till today. (4th aug). When i try to do level 2 escalation in the portal, it says complaint no is not valid. I cross checked with cstomer care & they says above complaint is still open. This is the second time i am facing similar experience in cochin edappally.24 hour person available at my residence & it is in the heart of the city and in warranty period. Very poor service.
                    Sep 23, 2016
                    Complaint marked as Resolved 
                    Eureka Forbes customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 23, 2016
                    Eureka Forbes Customer Care's response
                    Hi Charles,

                    We have received feedback from our service team that your issue has been resolved.

                    Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected].

                    Regards,    
                    Eureka Forbes Team.
                    V.POOR SERVICE for my Aqua sure water purifier in Edapally Cochin. I purchased two water purifier (same company) at trivandrm, their service is better.
                    Hi Charles,

                    Thank you for writing to us. We have made a note of your details and our service team shall soon get in touch with you to address your concerns. Appreciate your patience.

                    Regards,
                    Eureka Forbes Team
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                      S
                      Suriyas_25
                      from Bengaluru, Karnataka
                      Aug 3, 2016
                      Resolved
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                      Address: 560099

                      Hi Team,

                      I am still waiting for response, dose this complain reach to top management

                      As i said i want the 2 year extension of Amc as I lost my 2 year paid amc, with out getting proper service and part replacement, in time, every time Eureka Forbes support team takes very long time to address the issue, after we do n number of followup and raising complain consumer forum we get response

                      Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

                      Team every time i am getting info that my complain are escalated and eureka forbes will address soon my request demand.

                      But i think they never care of customer and doing same thing again by not responding to customer

                      note still my unit not fully working condition

                      I want this to reach top management in eureka forbes
                      +2 photos
                      Aug 8, 2016
                      Complaint marked as Resolved 
                      Team does this complain really reach to top management in Eureka forbes, how many complain i need to submit for this, they can't put my family life in risk having not working properly water filter, and not providing the service properly, no response, so I want Eureka Forbes to return my AMC money back or extend the AMC for 2 year without any further delay poor service,
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                        N
                        Niel Sarmah
                        Aug 3, 2016
                        Resolved
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                        Address: 500089

                        I purchased dr aquaguard - genius on 09/03/2016 and its not working now.. I tried all means to get a mechanic or whatever from eureka forbes and still trying with no hope that someone will come to assist. 6 month free service is a bull crap of aquaguard. I am requesting everyone not to waste your hard earned money on aquaguard..

                        Call center where you need to call for service seems like a fish market and you have to shout like loudspeaker to make them hear what you are want to tell them..

                        Service request number : [protected]
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Eureka Forbes customer support has been notified about the posted complaint.
                        Hi Niel,

                        Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                        Regards,
                        Eureka Forbes Team
                        Hi Niel,

                        We have received feedback from our team that your issue has been resolved.

                        Regards,
                        Eureka Forbes Team
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                          Soumendradas
                          from Pune, Maharashtra
                          Aug 3, 2016
                          Resolved
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                          Address: 411020
                          Website: www.eurekaforbes.com

                          I am senior citizen. Water purifier ag i. Nova, customer id; [protected]. As per service contract[protected] valid up to 12/06/16. On 4/06/2015 before expiry of contract mr lalit patil local rep. Visited us & insisted new contract is required for future services, we paid 4260/-chq. 166409 icici for period 14/06/2016-13/06/2016, yesterday i have checked with bank it was credited your account on 23/06/2015, contract[protected]. On 31/08/2015 m/s shalini/mr yuvaraj asked us to renew of contracts we informed we have already paid 4260/- it was informed that there is no record of the payment in eureka forbes record. To our surprise we found m/s eureka forbes charged one year extra amount. On 1/08/2016 lalit patil along with a person came & desired to see both contracts in process he overwrote validity up to 2019 which was not acceptable as record will not corrected in your record (System). Even today till 11.25 am no conformation regarding correction in system of eureka forbes
                          Gist - (1) knowingly overcharging customer (2) total failure in processes & systems (3) poor customer response & feedback - only give excuse that will discuss hire ups (Is it god) (4) try to hush up the problem at local level (5) harass customer by employees of the eureka forbes. You are requested immediately send scan copy of corrected contract valid up to 13/06/2019 followed by physical copy. Soumendra n das / [protected]@rediffmail.Com ([protected])
                          Oct 1, 2016
                          Complaint marked as Resolved 
                          Eureka Forbes customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 31, 2016
                          Eureka Forbes Customer Care's response
                          Hi Soumendra,

                          We have received feedback from our service team that your issue has been resolved.

                          Regards,
                          Eureka Forbes Team
                          Hi Soumendra,

                          Sorry to hear about your experience. We have made a note of the details provided by you and assure you that our area service person from Pune team will soon contact you to address your concern regarding your product Aquaguard Total Nova.

                          Regards,
                          Team Eureka Forbes
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                            K
                            Komalmanu
                            from Delhi, Delhi
                            Aug 3, 2016
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110024

                            This is further to the complaint no 88491103 lodged two days back for fixing ro stand. The stand which is provided by the company with the ro is not strong enough to hold it on the wall. It has fallen down causing some breakage of few household items, it can surely cause any kind of loss in future if it not fixed properly again with the appropriate stand which can be fixed to the wall. After calls to sales dept. (Mr. Jitendra, lajpat nagar, delhi) has vited our place and ensured that the problem shall be taken care of, however he has stopped picking up calls without solving the problem. Customer care executives are always busy and inspite of keeping on hold for 15 min there is no reponce. It is very sad to know the companies like eureka forbes have the most pathetic services.
                            Sep 10, 2016
                            Complaint marked as Resolved 
                            Eureka Forbes customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 09, 2016
                            Eureka Forbes Customer Care's response
                            Hi Komal, We have received feedback from our service team that your issue has been resolved. Regards, Eureka Forbes Team
                            Hi Komal,

                            Thank you for contacting us. We have made a note of the details provided by you and assure you that our area service person from Lajpat Nagar team will contact you for the service of your product Aquaguard Enhance at the earliest.

                            Regards,
                            Team Eureka Forbes
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                              vermaneha
                              from Bengaluru, Karnataka
                              Aug 2, 2016
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                              Address: Bangalore, Karnataka, 560066
                              Website: www.eurekaforbes.com

                              Our aquaguard is breaking down frequently. We followed up 10+ times since yesterday personally with the person who was supposed to visit as well as with the customer care, still the issue remains unresolved. There is no water at our home. I am regretting having an aquaguard. The service is simply pathetic, exhaustive, draining and irresponsible and painful for the customer. After paying the required money, following up also, we are not getting the service
                              Eureka Forbes customer support has been notified about the posted complaint.
                              Hi Neha,

                              Thank you for connecting with us. Please share with us your contact details/ customer ID and our service team will contact you to resolve your issue at the earliest.

                              Regards,
                              Eureka Forbes Team
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                                A
                                Aseem Chatterji
                                from Ernakulam, Kerala
                                Aug 2, 2016
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                                Address: Ernakulam, Kerala, 682001

                                I have an aquagaurd elegant ro purifier. Whenever i have had some defect in the product, the customer service provided has been highly unsatisfactory and delayed. My latest complaint has been left open ended since last month. The service centre doesnt want to attend to my complaint, the technician doesnt want to take calls. I would recommend to boycott their products till their customer service improves. They are not 'your friends for life'but 'your pains for life'

                                Regards
                                Aseem chatterji
                                Eureka Forbes customer support has been notified about the posted complaint.
                                Hi Aseem,

                                Thank you for contacting us. Request you to share with us your contact details/ customer ID and our service team will contact you to resolve your issue at the earliest.

                                Regards,
                                Eureka Forbes Team
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                                  A
                                  A. Vijay Kumar
                                  Aug 2, 2016
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                                  Address: 500056
                                  Website: eurekaforbes.com

                                  Heights of shameless service. A complaint is logged earlier on eureka forbes, and there is no action till now.
                                  So again logging this complaint

                                  On 28th june 2016, i have ordered aquasure cartridge at eureka forbes website. The next day i have received an acknowledgement email about the booking with a reference number [protected]. Its almost a month and the product is not shipped yet.
                                  Called the customer care 10 times, done chat online 3-4times, written email to [protected]@eurekaforbes.Co.In 3 times, all useless services. For a 500/- product i wasted lot of money and time and till now no one responds over emails or do a call back, as assured by the customer care.
                                  Surprisingly, couple of csr said, they cannot see my reference number at all.
                                  I have forwarded the acknowledgement email to [protected]@eurekaforbes.Co.In, but hopeless people do not care to reply. Eureka forbes is a thug company, where no one cares to respond to customers. Similarly such small transactions would make them millionaires by cheating common public. I recommend people not to go for the products of this company.
                                  Complaint status
                                  [jul 20, 2016] eureka forbes customer support has been notified about the posted complaint.

                                  Where is the customer support working?
                                  Eureka Forbes customer support has been notified about the posted complaint.
                                  Aug 12, 2016
                                  Updated by A. Vijay Kumar
                                  Non responded till date. Shame on Eureka Forbes
                                  Aug 16, 2016
                                  Updated by A. Vijay Kumar
                                  No response till date!!!
                                  Aug 25, 2016
                                  Updated by A. Vijay Kumar
                                  Shameless Eureka Forbes...no response till date!!!
                                  Useless Eureka Forbes...no response even today
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                                    M
                                    murugan.07
                                    from Bengaluru, Karnataka
                                    Aug 1, 2016
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                                    Eureka forbes poor customer service - without attending request get close multiple tickets

                                    Address: 560032

                                    Customer code[protected]

                                    We lodged complaints more than 4-5 times after multiple request one engineer tanveer pasha f and he forced us to take amc rs 4455 (contract receipt no: 26599124 date:23/07/2016) over and above without bill he asked us to pay rs 200. and he did something after his visit our water filter is not working its continuously water leaking more than a week. there were 3 service tickets raised and close automatically,...
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                                    sumit tambe
                                    from Mumbai, Maharashtra
                                    Aug 1, 2016
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                                    Address: 400078

                                    We purchased two aqua guard crystal plus UV water purifiers last month. After arrival of product, the technician took 15 days to come for installation. In one of the purifier, due to improper installation water is continuously leaking from the external filter. We lodged complaints more than 4-5 times, however till date no one has visited to rectify the problem.
                                    After 10 days the second purifier stopped working & the technician told us that the electronic circuit board is faulty & need to be replaced. After 8 days also it is not replaced. Every time when we call, they are telling that the spare circuit board is not available. We don't understand, if they don't have sufficient spare parts for servicing, why they are selling the product.
                                    We have purchased this water purifier to get safe and clean drinking water (specially in rainy season). However, we are suffering due to pathetic service & non-profession approach from Eureka Forbes. We will never recommend anyone to buy any product from Eureka Forbes.
                                    Eureka Forbes customer support has been notified about the posted complaint.
                                    Hi Sumit,

                                    Thank you for contacting us. Request you to share with us your registered contact details/ customer ID and our service team will contact you to resolve your issue at the earliest.

                                    Regards,
                                    Eureka Forbes Team
                                    sumit tambe's [Complaint's author] reply, Aug 10, 2016
                                    We don't have customer ID as it is purchased online. My contact No. 9920108202
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