Aug 17, 2016
Updated by Suriyas_25 From: சூரியா ரா
Date: Wed, Aug 17, 2016 at 4:47 PM
Subject: Re: Warranty Extension Confirmation -
To: "ganesh.m"
Cc: "PADMANABHAN. K", Avinash, Sivakumaran R
Hi Team,
Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be address in max 12 hours as per eureka forbes service response.
But we not getting response more than 7 day's also, having service AMC contract it totally waste when we not getting service in time, now our contract was extend for 1 year as a compensation just 2 month back, but in that also we not getting proper response.
Note: having not-working filter unit, not good to drink health water and we buying water from outside again ..
Now we want to compensation form Eureka Forbes water filter service for complete payment or extending the AMC for more 2 year, which i was already told to management if any further delay on any complain register by customer are not attended in time...
I got only two complain no, helpdesk team refuse to give all my complain number, saying they not able to find on system, which is really strange answer iso certified company should have records minimum 5 year of data record
[protected] aug and today I got escalation complain after I ask HD to raise complain for escaltion[protected]th aug helpdesk team said they have updated escalation comment and it will be address asap, i really know when asap will come for escalation manager to read such complain..
@ Padmanabhan: you have confirmed during the 1 year extension of AMC as compensation, there will no further delay will happen, so now you can se how your team works
kindly think from customer side..
Thanks
Suriya
[protected]
