Eureka Forbes Complaints & Reviews

I am being harassed by company since 3 months for replacement of blower pipe in vacuum cleaner. everyday i am being promised that tomorrow will send someone but no one comes. this is going since 3 months & that too product is in warranty.
Below are the names of the people from eureka forbes.

Mr vedak -[protected] (mobile no)
Mr sunil - [protected] (mobile no)

Unresponsive towards new product installation. Every time false commitment by the customer care executives regarding installation. Worst kind of customer response. If problem is there for online booking rather than for local purchase then the company must give in written that please don't buy product online else we will not able to provide service. This is to inform you that i am really feeling regret for purchasing the eureka product. The product was booked on 25.07.2016. As committed by your sales person the same product was to be delivered & installed within 10 days. Unfortunately the same was delivered to me on 09.08.2016 after so many follow up from my end but the product is showing that it is delivered on 29.07.2016 in your fedex courier portal. On that same date i have registerd a request for product installation. Since that very day your customer care executive are making fun out of it that it will be installed within 24 hours /48 hours & within the same date within 8.30 pm etc. You people are very concern about selling your product but no concern towarsd installation. God knows what kind of service your company will provide to customer after installation. When its time to sell your product customer care executives are so friendly & energetic with the customers. Once the material is booked & money received you start showing your standard. Anyways its my pain that you peole can never understand & i am feeling sorry for the product i have choosed.

I have been raised many times at the customer care no which is provided in eureka forbes site ([protected]) incident no's are 88601009, 88540688, 96417806 & more other. Nobody comes to service while we are chasing to customer care & sharing massages to local sales guys, they assure me to come a technician but a visit yet to awaited.

I'm writing this after highly frustrations. As such my ro is not working presently.
Pls arrange a technician to service our product ro magna.

Hi,

From the day i bought this aqua guard enhance
First: a person named two sales guys (Anbu and shankar) they installed the aqua and the also advised me to buy a outer filter unit for 800/- which i did.
The person shankar happens to be a fraud and he installed a fake outer filter and while doing so he broke the top lid of the filter and promised to replace and the next guy who came for service did not do service saying its not the original one. Then i had to buy another... Another 800/-
Ps: lid all promised to change but not changed
Second: amc 2 year amc and max i got 2/3 service and lid never got changed and the filter never change... Pathetic serrvice
Ps: need my
Amc money back or extend for 2 years.

From last 3 days i am suffering from your service. Avijit mistry visited twice (Technician of aquaguard) but no solution even after my system is in amc.

Avijit mistry-[protected] twice he came yesterday but could not rectified the issue and just ignored it.

When i call him today again he just replied and told to talk to eureka customer care.

Is this is the way you harras customer.

Call log id:- [protected] & [protected]

This has been raised many times at the customer care numbers provided on the website. No one cares about the customer, nobody comes to service or change filters even if you request them hundred times. I have messages sent to the sales guy who came to our doorsteps to sell the machine. Its been months i have been following up with the guy. Responds will come but never turned up.

Horrible/ useless customer service. At the time of selling they ask for references just to increase their numbers.

I'm writing all this, because its heights of frustration. Please close your dealership if you can't handle the customers.

Hi,

My self deepak bhadoriya, gl-483, d. d. nagar, gwalior, dt-09/08/2016 i m purchased reviva machine by company rep. mr. neeraj shrivaqstva & area manager mr vikas mishra, mob. no.[protected]. he told about machine when i m not agree, that time mishra ji told u dont worry about payment, i will give u a life time maintenence free and installation free of cost if this time u book a machine in front of my family, but today tecnician came at home and told my wife after installation 1000 give to me. my wife told misrha ji said that time free installation,
He make phone to mishra ji, after some time mishra ji make call to me when i was in office he told you have to pay 300, i told to mishra ji i can not bear this payment because of your commitment. and i m return to machine company and you have return my payment, i m afraid from your company people, not issue is 300, issue is the commitment, if today not solve the problem, tomorrow i will stop all 4 cheques payments in my bank. i have receipt of 1000 receipt no.022459/9/8/2016. that is critical position. but my eye your company is good but representative is not good communication, how can i belive life time confidence about company. so please as soon as possible solve the problem, so i m satisfy about company & staff.

Thanks & regards

Deepak bhadoriya

Mob-91-[protected]

E mail.- [protected]@gmail.com

Dr. Aquaguard magna uv+mineral cartidge+biotron

Customer id;[protected]
Billing id:[protected]
Transaction id:148692
Product code:gwpddrmuv00000
Rs.12990-00
Transaction dt:24/07/2016 11:45:39am

Till date i have not received my product for which i have paid to your company. It is matter of great concern that in spite of my queries you have not yet sent my product or given me any information.

I am dissatisfied with your services and wish to lodge a complaint to you for protecting my money and faith due this deficiencies of services by eureka forbes company ltd and claim necessary justive and compensation for such deficiency of services. Eureka forbes' asansol agent mr. Chandan baitha and asansol distributors are all involved in this matter.

Thanking you in anticipation

Regards

Srijit sinha
[protected]

We purchased aquasure - aquoflo dx uv water purifier in may 2015 and were committed two free services from your company. For first free service company person automatically came but for second service no one came.in aug we called mr umesh your authorized representative [protected] and [protected]. He took 850 rs from us but after service water leakage continued so we called him many times and threatened to complain also. He just came once whereby we clearly told him every time to come after 5.30 pm when water comes. Problem continued.
Is this the type of service your company is providing? I am attaching the 850 rs receipt and this is last chance for your company to improve negative impression otherwise i am bound to purchase water purifier from other company and spread bad word of mouth for eureka forbes.

The machine was ordered on 11th June, 2016 and delivered, installed on 14th June, 2016. Subsequently, we observed that the electronic function of the water purifier was faulty. Subsequently, a complaint was raised to Eureka (service request number: [protected]) to fix the problem. A notification was received by me that technician Mr. Rohit Ramesh Shettye will attend to the problem. However, this job was assigned to another technician Mr. Vishal Kajare who visited my flat and attended. The repaired machine did not work as demonstrated by the salesman Mr. Amol Kolekar with some fault in the electronic device. The same was witnessed by Mr. Amol Kolekar when I called him to check the machine.
Several phone calls have been made by me to Eureka Forbes representatives Mr. Pravin Kor, Mr. Shenine Joseph but no response and calls being unanswered.

I solicit Eureka Forbes to take immediate action in replacing the machine as it is seen that the electronic component, which is the key device for purification is faulty. Hence the purpose of water filtration/purifying is void.

Machine details: Order ref:[protected] dated 11.06.2016
Dr Aquaguard Magna

I have purchased dr. Aquagard magna hd ro + uv through eureka forbes website. 15 days lapsed. Installation request registered on the same day of delivery. Called many times to customer care and getting a same answer each day that installation will be done by today only. I have never seen such a unprofessional company, worst experience ever. I suggest everybody not to buy any product of eureka forbes.

Pathetic after sales service.

My water purifier is not working from past 4weeks and the service provided was worthless and it din work from the next day it was repaired again. I calling these but I am not getting proper response. Everytime I call these customer support they take a complain but no resolution provided. Technician only know to change the filter they don't know anything about the machine. Please do the needful.

Hi,
My name is chirag. i have purchased aqua guard enhance model last week (6th aug 2016). but while installing time technical was not giving any kind of demo, and did not check water fluoride. and installation is not done properly.
I am completely dis appointed his behavior.

Now i'm trying to log a service request and trying to call their service center many times. but i did not get any kind of help from their side. now i completely frustrated about their service last 1 week.

Technician name kamlesh, no. [protected]

Dear sir/madam,

This is bring to your kind notice that i have recently purchased dr aquagaurd water purifier online.
The company representative mr. Ravi shankar[ [protected] ravi. [protected]@eurekaforbes.Com] who came to close the deal and explain the benefits promised me to pick up my old aquagaurd eboiling water purifier and provide a cashback of rs. 500/- the day new machine would be installed.

I'm sorry...

I have purchased the model aquaguard classic water filter a year back. I had to call / mail them several times to get it serviced where one of the free service was due in 6 months... Now even after a year, no body has turned up for second free service.

I have booked a complaint on 5th august, 16 and it is 11th august, 16 today. Today also i called their service helpline # 3988 3333... Spoke to their representative kritika who has apologized for delay and promised that a technician would definitely come today...
But its almost 6 pm now.. Nobody has come..

If this is the after sales service they have, how can we trust their products???

I have purchased dr. Aquagard magna thru eureka forbes website. 10 days lapsed. Installation request registered. Called many times to customer care but nobody turned-up. I have never seen such a unprofessional company, worst experience ever. I suggest everybody not to buy any product of eureka forbes. Pathetic after sales service.

Jitendra bhavsar

Hi,
I requested for replacement of filters of my aquaguard ro water purifier and after the replacement of the filters the water taste is changed so bad.

I raised a request with customer care, but the technician told they have to call an expert to resolve it. They told they will do it in next day, but still it is not resolved and we are buying water from outside.

Hi
I m from kanpur.. This the worst company i have ever seen.. Have complained for more than 10 days but it's still not attended.. I don't know what is the mentality of service staff once you take the amc.. It's bull.. I will also complain in consumer forum.. I also request people never buy their products.. They are the worst co who never keep their promises

We have taken a enhance model aqua but its going to complete one week but still it's not installed we called to the customer care for 5 times but the same delay is repeating . according to your people commitment it should be installed in 2 working days but its completing a week now it's very worst service by you people continuously we have to follow up but there is no result no where we saw this much of negligence I never promot aquaguard to anybody

On 3rd aug 2016, i visited the orion and received basic information. On 4th aug 2016, pankaj roman came to my house to see my requirement. I handed him ch. No.030429 drawn on icici bank for rs. 8990. I was assured that technician would come on 6th aug 2016 at 11 am to do the installation. I even called my electrician so that electrical cabling could be done at the same time. By 11.30 am no one had come, so i called pankaj roman to check. He said he would call back but he never did. I even called priyanka madne at the office to check. She too did not call back although she assured that she would. Till today ie. One week later, i have not received any call or the unit for installation. Although one technician sanjay dodke calls me to check if he can come to fit the unit.
So now i have had enough patience and since there was no benefit from purchasing direct from eureka forbes, i would like my money returned by tomorrow 11th aug 2016 so that i purchase the filter from another company. I had come to eureka forbes because of the reliable brand name. But i am completely disappointed because i don't see why as a customer i should be calling & asking status everytime