Eureka Forbes Complaints & Reviews

I am senior citizen. Water purifier ag i. Nova, customer id; [protected]. As per service contract[protected] valid up to 12/06/16. On 4/06/2015 before expiry of contract mr lalit patil local rep. Visited us & insisted new contract is required for future services, we paid 4260/-chq. 166409 icici for period 14/06/2016-13/06/2016, yesterday i have checked with bank it was credited your account on 23/06/2015, contract[protected]. On 31/08/2015 m/s shalini/mr yuvaraj asked us to renew of contracts we informed we have already paid 4260/- it was informed that there is no record of the payment in eureka forbes record. To our surprise we found m/s eureka forbes charged one year extra amount. On 1/08/2016 lalit patil along with a person came & desired to see both contracts in process he overwrote validity up to 2019 which was not acceptable as record will not corrected in your record (System). Even today till 11.25 am no conformation regarding correction in system of eureka forbes
Gist - (1) knowingly overcharging customer (2) total failure in processes & systems (3) poor customer response & feedback - only give excuse that will discuss hire ups (Is it god) (4) try to hush up the problem at local level (5) harass customer by employees of the eureka forbes. You are requested immediately send scan copy of corrected contract valid up to 13/06/2019 followed by physical copy. Soumendra n das / [protected]@rediffmail.Com ([protected])

This is further to the complaint no 88491103 lodged two days back for fixing ro stand. The stand which is provided by the company with the ro is not strong enough to hold it on the wall. It has fallen down causing some breakage of few household items, it can surely cause any kind of loss in future if it not fixed properly again with the appropriate stand which can be fixed to the wall. After calls to sales dept. (Mr. Jitendra, lajpat nagar, delhi) has vited our place and ensured that the problem shall be taken care of, however he has stopped picking up calls without solving the problem. Customer care executives are always busy and inspite of keeping on hold for 15 min there is no reponce. It is very sad to know the companies like eureka forbes have the most pathetic services.

Our aquaguard is breaking down frequently. We followed up 10+ times since yesterday personally with the person who was supposed to visit as well as with the customer care, still the issue remains unresolved. There is no water at our home. I am regretting having an aquaguard. The service is simply pathetic, exhaustive, draining and irresponsible and painful for the customer. After paying the required money, following up also, we are not getting the service

I have an aquagaurd elegant ro purifier. Whenever i have had some defect in the product, the customer service provided has been highly unsatisfactory and delayed. My latest complaint has been left open ended since last month. The service centre doesnt want to attend to my complaint, the technician doesnt want to take calls. I would recommend to boycott their products till their customer service improves. They are not 'your friends for life'but 'your pains for life'

Regards
Aseem chatterji

Heights of shameless service. A complaint is logged earlier on eureka forbes, and there is no action till now.
So again logging this complaint

On 28th june 2016, i have ordered aquasure cartridge at eureka forbes website. The next day i have received an acknowledgement email about the booking with a reference number [protected]. Its almost a month and the product is not shipped yet.
Called the customer care 10 times, done chat online 3-4times, written email to [protected]@eurekaforbes.Co.In 3 times, all useless services. For a 500/- product i wasted lot of money and time and till now no one responds over emails or do a call back, as assured by the customer care.
Surprisingly, couple of csr said, they cannot see my reference number at all.
I have forwarded the acknowledgement email to [protected]@eurekaforbes.Co.In, but hopeless people do not care to reply. Eureka forbes is a thug company, where no one cares to respond to customers. Similarly such small transactions would make them millionaires by cheating common public. I recommend people not to go for the products of this company.
Complaint status
[jul 20, 2016] eureka forbes customer support has been notified about the posted complaint.

Where is the customer support working?

Customer code[protected]

We lodged complaints more than 4-5 times after multiple request one engineer tanveer pasha f and he forced us to take amc rs 4455 (contract receipt no: 26599124 date:23/07/2016) over and above without bill he asked us to pay rs 200. and he did something after his visit our water filter is not working its continuously water leaking more than a week. there were 3 service tickets raised and close automatically,...

We purchased two aqua guard crystal plus UV water purifiers last month. After arrival of product, the technician took 15 days to come for installation. In one of the purifier, due to improper installation water is continuously leaking from the external filter. We lodged complaints more than 4-5 times, however till date no one has visited to rectify the problem.
After 10 days the second purifier stopped working & the technician told us that the electronic circuit board is faulty & need to be replaced. After 8 days also it is not replaced. Every time when we call, they are telling that the spare circuit board is not available. We don't understand, if they don't have sufficient spare parts for servicing, why they are selling the product.
We have purchased this water purifier to get safe and clean drinking water (specially in rainy season). However, we are suffering due to pathetic service & non-profession approach from Eureka Forbes. We will never recommend anyone to buy any product from Eureka Forbes.

We had called Eureka Forbes to look for demo of their vacuum cleaners, a person named Sanjay came home for demo. We liked a product and gave him Rs. 1000/- as advance for delivering a product. After that we never received the product nor the advance amount. it has been more than 6 months now and we are not able to reach out to him. If we call him also he is not attending it nor responding to our calls.

My self vivek kumar sinha, I have installed one eurekaforbes green ro in my home and I have made a payment for AMC for two years all filters change of rs.7230. I have only got one year filter change service and on second year the filter change is yet not done. I have made a request twice before this complaint, but still no one as come for the services needed. So request you to please look after my request and get the things done on time.
Customer code - [protected].
Mobile number - [protected]

Customer code [protected], customer id mn 1103 model ro

Amc has done on 17.01.2016 and first services got 31.07.2016. Now next service will be on after 6 months i. E again in jan 2017. So i got only one service. No of service was not been told while doing amc.
Why this mis communication?

Done 2yrs amc without knowing about the nos of service.

Got following service till 2016

[protected] service
2015 - 3 service.
2016 - 1 service

Kindly take an action for above complain.

Regards

Deepika

With reference to several complaints on non-functioning of the Dr.Aquaguard Classic product. I placed a return and refund request with in due course of time as per your policy but till date no action taken yet and closing the ticket with out customer feedback.
Details as below:
Problem: Product not functioning properly(no water coming out from outlet) from date of installation.
Product Name-DR.AQUAGUARD CLASSIC
Customer ID is [protected]
Date of purchase through online from eureka forbes website on 26.10.2015
With 4 days from the date of purchase I submitted Online Return-and-Replacement-Form through your portal No. 00767.- No action taken yet.
1st Complaint raised through email on 13.11.2015 and the sr. request raised on 19.11.2015- No. 93755215 to return the product.
2nd Complaint raised through email on 08.12.2015- No action taken yet.
3rd Complaint raised through email on 13.01.2016 and the sr. request raised on 15.01.2016- No.[protected] No action taken yet.
4th Complaint raised through online portal on 24.01.2016- No. [protected]- No action taken yet.

Upon several followup and several tickets, finally sales person picked up the non functioning installed product on 03.07.2016.

But refund amount has not been initiated yet.
sr. no .[protected], dated: 08.07.2016
escalate step 2 on 15.07.2016 10.32pm
escalate step 3 on 17.07.2016 12.40am
escalate step 4 on 20.07.2016 11.21pm

I escalated my service request to all steps provided on the eurekaforbes.com website. I tried to call Ombudsman but no success.

All reached all points till date no success..
Now I'm planning to go legally as per India law if no outcome from eurekaforbes within a week.

I ordered Aquasure aquaflow dx from Eureka Forbes online sales on 6.6.16 vide customer id [protected] the same was delivered to me by the company on 13th of june on 17th june the installation engineer informed me that its solenoide valve was not working product was defected hence I wrote email for replacement on 18th june. Also filled online replacement form on 26th vide #01862 but after repeated emails and number times called up the helpline numbers nothing has been done by the company.despite the company policy of replacement in 15 working days it has been more than a month I am repeatedly told that I will get the product. I have bought product from Eurekaforbs own website considering it would be safe never knew company is so irregular towards its customers. I am wondering how the after sales service is

Dear all,

This is to confirm you all that, i had purchased one of your water purifier
From one of reputed store, after that only once i got the service, now again i log the complaint with this, got a call that your warranty time is over & if will do the service then it will get the problem with dirty water..

Is this the service & quality of your products..??

Then y should v go for your expensive one products.. easily it can get in locals..

Please reply for the same..

I raised the coMplaint for Aqua guard total ro, a month back. There were 3 service tickets raised automatically and close automatically in last 3 weeks, but no one visited my home till date..issue still remains for my water filter. Poor response by call center and worst service by Eureka Forbes. After AMC purchase service become worst. Field team is responding only if we pay cash.

I have a ST-2000 water filter, the repairs for which I have since[protected] been continuously following up. No person till date has attended to my complaint and I am finding it very difficult to function without the water filter.

Despite calling up several times, all I have got is the name of the technician, one Mr.Ganesh Mhaske who was supposed to attend. I regret to inform you that Mr.Mhaske has not attended to my complaint and despite me calling up on his cell is showing no interest whatsoever to resolve my problem.

I request you to kindly send a technician to my place and get the problem rectified as my family and me are in great difficulty.

Please treat this as MOST URGENT.

I hope and pray that you will understand my situation and act swiftly.

Dear aquasure-eureka forbes complaint resolution officer

I am very disappointed with eureka forbes service, i had bought a brand new aquasure xpert machine which one of your most premium water purifiers and have been facing trouble from day one.

Firstly upon installation which happened a week after the product was delivered, the technician cut the automatic shutoff system wire without informing and said the machine will not work because of low pressure whereas there is no pressure problem in our apartment but at least he should have asked before touching the internals of the machine.

Within a few months the tap started leaking and when the technician replaced it, he charged the entire amount, even though machine was and still is in warranty and the tap was not broken but leaking and warranty covers faulty parts. In fact the technician who came today confirmed that the company should not have charged for replacing the tap.

Today the technician came to replace the leaking pump and we saw a lot of salt and corrosion on the pump and had agreed for replacement. The technician told us he will not install a new pump but a repaired one as he has received the same from company. When i have bought a brand new machine and it has a faulty part within warranty how can i accept an old repaired pump, i demand a brand new pump for a brand new machine.

Even while previously replacing the tap the technician removed the top lid and misplaced one of the four plastic strips that support the top lid, this has made the lid wobbly and non airtight with the result ants have entered the pure water tank twice making the whole water purification process useless. But the technician straight away said we don't get these parts from the company, kindly advise who will provide these parts.

Due to leakage in the tap the tape below the tap which protects the internals of the machine in case of a leakage had become loose from one end, the technician instead of sticking it back removed it entirely saying it is not required as if the company put it in the first place for the purpose of show.

When contacting the call center they refuse to handover the phone to their managers and also refused to give the email address or contact number of the appellate authority or any higher authority. All i could get is the above email address and i can only hope this email reaches the senior most people in time to sort all the troubles.

I demand all the problems to be sorted or better still the entire machine should be replaced with a brand new one as this machine is still under warranty failing which i will be forced to hold a case against eureka forbes in the consumer court.

Regards

Puneet dhawan
Highly disappointed consumer and owner of aquasure xpert.
[protected]/[protected].

Dear sir
I had purchased a water purifier on 28/03/2016 with the eureka forbes ltd
Compact model bearing order form cum receipt no[protected]
Since after installation 2 times the same had stopped working
On a very first complaint the same was address in 2-3 working days
But this time since last 10 days have passed no one is willing to attend the same neither any positive reply from the manager mr yadav with whom i had
Purchased is responding.
Either u call or make online complaint on the website or call to the manager only tomorrow is the answer u get from all of them.
Before this also the same was the backlog with these company purifier.
When u purchase that time they are assuring for a prompt service & once u
Become a customer after their warranty/guarantee is over they certainly
Insist you to purchase a new machine as the existing one parts are not available even though you have a amc contract with the co.
The biggest joke is the machine is available online & in market as well
& service contractors don't have parts they let reason for non-repairing.
Please make some provision for the same & request to all the other
Who are planning to purchase water purifier of this co. Not to mistake by
Purchasing the same.
Fed up with the service & their response.
M chowdhary,
Mumbai
My complaint no is 88337873.

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement,

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

Team every time i am getting info that my complain are escalated and eureka forbes will address soon my request demand.

But i think they never care of customer and doing same thing again by not responding to customer

I want this to reach top management in eureka forbes

Thanks
Suriya
[protected]

Customer id no[protected].
I lodge 3 comlain iin every 2or3 days gap, technician attended but could not rectified completely, as pump still not working. I again lodged complain they not attended, onthe plea sr technician will attend. I have to purchase bislery. Lastly i have decided to giveup aquaguard another will purchase

Kashi nath barman
[protected].

Myself veer sharma i registered a complaint on 19 /7/2016 of my enhance uv complaint no is 88250993 but not tackled yet. They closed the complaint by mentioning attempted. Take strict action.