Eureka Forbes Complaints & Reviews

I purchased a new unit of water purifier on 2nd May 10, 2016, installed on 4th May 10, 2016.
The same stopped working on 5th May …..
A technician visited on 6th may and said that the electronic card needs to replaced ….!
After lot of follow ups, technicians again visited on 10th & 11th and could not fix the problem with the electronics !
My complaint registration no. is - [protected].
Worst part of the...

1 year ago, Eureka Forbes had tested the drinking water and suggested the compact model. However, after a year, they send a different person and says that the water is contaminated and we should have installed the RO model. Now they are refusing to exchange the model. We have agreed to pay the extra amount that will be required for the RO model. However, they are not agreeing to it. Hence, day after day, we are consuming the impure water....

I Have Dr. Aquagaurd Water Purifier Model Magna HD+UV+RO. I Complaint on 4-MAY-2016 nobody came to resolve my problem on 9-MAY I recalled and again requested to solve the problem I am facing but till date nobody arrived at my home to service. I am facing problem that the water is not storing in the water tank and water feels heavy and tasteless on driking....

In spite of calling help lines and calling the concerned person, there has been no action taken. Instead they are telling that the compliant has not been registered. This has been a repeated problem. In spite of having paid annual maintenance, we always have to keep complaining, only then the services will be provided. We are facing great difficulty in terms of this water purifier, please we need a quick response....

Our customer no is [protected] we have submitted our service request 19 time to aquagaurd people but no one has ever bothered to reply back or take care of request and the worst part they looted us with 16k on the name of services for two yes but no one ever bother to service our water purifer hope eureka forbe people have some shame left with them to provide us services...

I purchased Aquaguard Enhance RO+UV+UF+TDS control on 23rd April 2016 from Top Ten Electronics in Vashi, Navi Mumbai. The product is useless for me as it does not reduce hardness of water. The engineer installed it did not have TDS meter. I contacted the help line but getting different different answers. A Technical expert told me that the TDS regulating valve needs to be adjusted manually. Other 'Expert' told me that the TDS control is automatic....

This is Ganeshrajagopal from Medavakkam, Chennai. I have done payment online Rs, 17490 through one of the eureka Forbes representative name As karthik. I have got unit after a week then technician came after four days, April 29 technician came and check that product have motor issue, his name as Purosthman based on that I have raised replacement order on 2nd May from the to still now I didn't get replacement unit. I spoke customer care and...

I have raised a service request to aquaguard as the inlet flow of water is slow. As my AMC date is crossed, the service engineer came and said the filters are processing the water slowly, so you need to change the filters. Hence better to go for a new AMC. I agreed and paid the amount, they changed the filters and within a week, the inlet flow is again very slow. These cheap guys, for a commission on AMC have bluffed it seems. Eureka forbes...

Sir,
I have got a call from v.Shiva prasad/customer sales specilist (Emp id : 9092240),
For the demo of eureka forbes vaccum cleaner.

After observing to the demo i am interested to buy the product, then i have given 2000 (Two thousand rupees ) money on[protected].
As shiva told me that if book the vaccum cleaner by giving some token advance, so that you can avail the life time service offer.
br...

Hello,
i have bought expert RO machine from vijay sales ahmedabad in 2015, from the very initial level i have to call for the repair and your machine was not working properly. everytime your technician comes and repair it and than within short time i had to call him again. you can check how many time my complaints registered with service contract company or in your data.

your tachnitian said in your product 90% of water...

A eureka forbes filter compact bought by ur retailer
Address shop no. Pagi 8, peeragarhi metro station, peeragarhi new delhi-, 110087
Employee name : ajit
Had promised to give me bill and a life time service coupon but he didnt
And taken away my old filter tooo
And now i am calling this man but he always pospend the thing that he will give it tomorrow but do not came from last month
I have my...

Hi,
I had Purchased Two Magna Hd Ro + Uv for two different address & it got delivered on 18th April . Unluckily One of product was defective & i had made the complain to the service support team as well as the Sales Executive on 19th April . The Sales Executive had promised a special deal for purchase of this product .

1. Rs 1000/- Cash per Product
2. Complimentary Aquaguard Cover

I had initiated...

Complain no.86952705, the complain is pending since 4th may, all your executives, customer care team are just giving excuses have made like 15 calls no solution, just fed up with this attitude, its our fault we bought the appliance, and renewed the amc. they say they dont have part some pcb, how much time does it takes like an month? i would never recommend eureka forbes to even my enemy, so disgusted with the response, the franchise of service...

On 30 Apr 2016, I raised a ticket 86902420 for my Aquaguard water purifier which is under AMC and not working. A person visited my house and told me that the part needs to be replaced and ordered. After that there is no response received on the current status of the ticket.Moreover, the calls are also not answered for my request now. On calling customer care today i.e. 08 May 2016 there is no satisfactory update provided till now and one...

I purchased a eureka forbes water filter in Nov 2015. Around 10 days ago, it stopped dispensing drinking water for which I called the customer service and registered a complaint. I got a call back saying that someone will visit my house within a day to resolve this. Some time later, a person called and said that they will come only to sell the product and not to service it. Moreover, if its a Genuis+ water filter, they cannot provide any...

Dear eureka forbes,

Reference my complain no - [protected] (5th may) and [protected] (Dated 22nd april) this was my 5th complain. Earlier all complain are closed by customer service center without resolved/unattended the problems! Even not given any intimation for the same!

Re complain request[protected]

Customer code. [protected]
Unit sl. No. Component no.[protected]
Amc contract...

I purchased an Dr.Aquaquard Magna UV water purifier in Aug - 2015.In last 8 months i have faced issues with sensors and i have called up the Aquaguard service person more than 4 - 5 times.After it is repaired it comes back to old faulty state in another one week.

I want a replacement for this faulty Water purifier.

Regards,
Naveen.M
My Customer Id: [protected]
Contact no: [protected]...

Hi,

I had purchased dr. Aquaguard ro+uv

Details:
Order no:[protected]
Customer id: [protected]

While purchasing the sales person "ajay", mobile : [protected], had made the following deal.

1) take back the old aquaguard purifier we have for 1000rs.
2) refund 500rs. For the wrist watch that comes along with it.
3) provide a cover for the aquaguard machine...

I have taken aquaguard magna hd RO before six months.
My name is ayaz ahmad khan
Address2251/8 fourth floor gurunanak nagar ranjeet .
My complain number 86913080
It is in warranty period within it's not working properly. I have complained within 15 days 3 times 2 times complain honoured but 3rd times i have complained at customer care of eureka forbes before 5 days they committ that they will provide service...

I have ordered for a eureka forbes dr. Aquagurad magna uv+ro purifier for rs.17490/- from www.eurekaforbes.com site on 29 april 2016.
Product idle in home since then and getting calls to provide feedback on installation.
I had chat with customer care on site and provided installation request id 95310195, where there is no reply since then.
I got a call from hyderabad eureka forbes that engineer would attend the job immediately,...