Eureka Forbes Complaints & Reviews

That i shifted to ghaziabad on 12 th may 2016 and was in need to get a r. o water purifying system installed at my residence house no 50 judge colony
That i made enquiries from the call centre on internet about product of e
Eureka forbs dr. acqua guard and selected model megna
That sri praveen having mobile number [protected]along with sri abhishek came to us alleging themselves as persons from marketing team of dr acqua guard and offers their service. i informed them that the company is offering a free gift of watch. sri praveen offered me to provide the megan r. o. system on payment of rs 15490/- and promised to ensure gift and the product promptly and further stated that there is no need to order on line
That relying on their statement i paid rs 15490/- to them and they issued me receipt no 028773
They got the r. o. megna delivered and installed but did not give me the gift as per promise
That on being asked for the gift they made an excuse that the same will be received by me separately through courier and asked us to wait for some time and since then they are befooling me and this way cheating me
That i understand that this is an act of fraud by the sales person of the company m/s dr. acquaguard. i have come to know that the gift on purchase of the product has been received by them and they are cheating me
This shows that the sales and marketing team of eureka forbes dr aqua guard consist of cheaters and are not trust worthy

I had purchased a new magna hd +uv 2 months back. Since installation the junction nipple of the waterline distributor is faulty. Everyday we have to open the delivery pipeline insert a matchstick into the delivery junction to set right the washer and then only the water flows. Escalation to the local service people yielded no result. I am attaching the video of the faulty part. Please help.

A sales woman came and I ordered this product on 9th July. I gave full cash 9000 rupees. No product nor a call from them. I'm done making calls to its customer support. When i call that sales person, she is not picking my calls. And customer care asking only apologises. Should have checked their reviews before giving money. Now I don't want their product but to return my money. please give back my money. Hope this forum helps me.
Receipt no. 032538
Complaint no.[protected]one of my complaint no.)

We ordered product (aquaguard magna green ro) online (with reference & guidelines through your agent) on 26th june & got it delivered on 28th june. two persons came for installation.

They opened the pack & tried to install, later they came to know that "screwing problem (improper screwing)" was there while receiving the product itself.

So, we raised a complaint regarding this issue, request id is: "95961537".

Even though we tried daily there was
No response from their side.

We spoke to their higher officials in chennai, they said "we will replace the product within 12 th july 2016"

Its 13th of july now, but there is no replacement so far...


Customer care people repeated 3 statements regularly
1. we escalated the complaint
.2. our executive will attend today
3. sorry for the inconvenience

As they are taking too much time for installation as well as to respond properly, we want to "return the product"

It has been a week since i got in touch with eureka forbes service engineers to move an ro unit to my new house.
I have been following up every day with the customer care, and every day i have been promised that a service engineer will be sent, but i have yet to see hide or hair of him. when got fed up of the delay and asked the customer service representative to escalate the call to a manager, he gave me a mobile number that number turned out to be fake.

They always refuse to give a timeframe for responding to service requests.

What do i need to do to get someone to uninstall and move that box?

I have told by senior technician mr. Padbanabhan and sundar raj, my filter will be made in same condition, the way it was purchases with all future working condition, with in weeks time, and told me they will copy me in mail whcih they going to send to hihger management about extension of amc due to all this issue, i trusted there word, i thought this issue will not happen again, and all my reported issue to them will be corrected as per given time both have said,


But still i am waiting for them, when i call them they say we will get back to me in some time,

And again same story started, they way eureka forbes respond to customer.

I can wait any more i want my amc money or extend complete 2 year amc and improve the service.

Date: 11/07/2016
To,
CEO,
Eureka Fabes
B1/B2, 701, 7th Floor, Marathon Innova
Marathon NextGen, Off Ganpatrao Kadam Marg
Lower Parel, Mumbai – 400 013, India.

Sub: Non-performance of services of Service Contract Receipt No.[protected] dated NIL. Validity Period : 18/08/2015 to 17/08/2017.

It is understood that Eureka Forbes has given franchise at Ahmedabad and on behalf of Eureka Forbes, franchise owner has contacted undersigned to undergo Service Contract of RO installed at our home. We have paid Rs. 7820 for Service Contract which is valid from 18/08/2015 to 17/8/2017.
No person from Eureka Forbes has come to our home since 16/08/15 for carrying out the regular maintenance activity which is planned to be carried out periodically. On the receipt name of the person is written as Sanjay Parmar and his Contact No. is [protected]. (Copy of which is attached herewith for ready reference). He has been contacted number of times to bring out maintenance card and carry out maintenance but the person and franchise owner are not bothered at all and did not carried out any maintenance activity although about one year is going to expire since the contract was made.
This is a cheating on the part of Eureka Forbes as after taking money for taking Maintenance Service Contract, no maintenance has been carried out by Eureka Forbes.
You are requested to,
1. Terminate the services of franchise at Ahmedabad as the franchise is bringing bad name to Eureka Forbes.
2. Deputing some other maintenance agency for carrying out maintenance of RO & the validity should be two years from the date of maintenance activity starts.
If no action is taken by Eureka Forbes within a week, the undersigned reserves the right to go to Consumer Forum/Court/Resolve to filling the FIR in the police.


(Sanjay Gupta)
Mob: [protected].
Email id: [protected]@yahoo.co.in

I purchased dr. Aquaguard classic on 05/12/2015, as per request of dr. Aquaguard boys and my order no.:[protected] and after that two months only i drank clean water through the same. But water through dr. Aquaguard was pure or not i never tested.

And from the month of march 2016 only raw water (Color water with iron mixed reddish) is supplied by dr. Aquaguard and i made phone call to the person in his mobile no: [protected] who installed the same and his reply is simply that he is now not working with dr. Aquaguard.
And lastly i called to[protected] one boy attend the complaint and replied it will not be rectified unless i arranged for another new different type candle which is having with them only. Now i am suffering what is there to get justice please. And save me from such type of cheat.


With regards
Sujit kumar das
236 (A), near rpf barrack, hijiguri rly colony
Dist. Tinsukia, (Assam)

Mobile no:[protected], [protected]

I had put in a request for dismantling and reinstalling aquaguard 5 days ago but i got no response. After getting no response for 2 days i sent email to the concerned executive and still have not got any reply. I called the company again this morning, and after keeping me on hold for a good 20 minutes, they told me that i need to put in a new service request and that they'll get back to me in 2-3 days. This behavior is quite contrary to what they commit during the purchase.

Ive been using Eureka Forbes water purifier for more than 15 years. Few years back installed Rivera RO as an exchange for my old purifier. Renewed the AMC for two years in Sep 2014 and the receipt no is 23959863. They have changed the filters in Mar 2015 and no one has ever come for servicing/cleaning the filters. Now i have problem with the machine, water taste has changed. I logged complaint via online on 18th June and the complaint number is [protected]. Technician by name Sridhar came on the same day evening and told that all the filters has to be changed and i will have to pay for it. Not sure why should i pay when i have AMC for two years and the filter was changed only once. They claim that the filters are changed but they are not having the records for it to show me.

I've been chasing Sathish Raja, local service center manager, almost everyday from 20th June and he kept on promising that my filters will get changed with no cost. He kept on manipulating his words, he told me on thursday 24th june that the approval has come and the filter will be changed by friday 25th june before 11:30 am. But nothing happened. I called him yesterday and he is giving different picture that the approval has not come and share the number of Vasanth (+91 [protected]) to escalate. I called up Vasanth and he didnt give a convincing answer for me, on top of it his tone was very harsh and blaming me for not collecting the filters from them well in advance.
it's been almost a month since i raised a request for the service. Till today nothing has happened and i didn't receive any reply from customer care as well. This is quite unfair and unacceptable service provided by Eureka Forbes.

Please re-think before installing Eureka Forbes water purifier having the poor service in mind

I had requested for a service under warranty. the technician (ganesh) didnt attend inspite of repeated tele calls. after some time, i received a sms stating that my request was attended. finally i made a complaint to the next level and requested not to send the same technician (ganesh). my request was allotted to another person, but this person smartly arranged to send the previous technician (ganesh) to my home. this fellow had spoiled my water purifier and went off. when i called up the new technician, he told me that another technician (ganesh-whom i refused to take services). i was shocked to know this manipulations.
Once again i complained to the customer care about their manipulations and requested to send another person. to my surprise, i was once again allotted the same old technician (ganesh) to whom i refused to services of.
This shows the seriuosness of the customer care and their lazy attitude in delaing with customers.

I have purchases a pressure washer from eureka forbes, which stopped working in just 30 days, when we have lodged a complaint to the concerned city office, they do not even bother to get the material replaced or repaired. every time when we ask for a replacement they say that they will take it for service and fix it, however its almost been a year now no one from the company has come to us yet.

I request all the people not to buy any of the eureka forbes products as they people are not genuine. they cheat the customers just for making money and reaching their bleady target. (bejai mangalore branch) is a major hub for cheating people. please be aware about these guys.

Our aquagaurd duo water purifier not working since 8 days. We complained to service center and complaint no. Is 87950679. Complaint was closed mentioning house is locked. It is not correct. They have not contacted while coming to my house. Again i complained on 09\07\2016. Complaint no. 88087042. Your service people promised to send your engineer with in 4 hours. But not turned till 10.30 pm today. Is. 09\07\2016. It is very bad on your part. Being a tata group company your people not attending complaints properly. It is shame on your part and also on me as i am your customer. Is there any procedure to attend the complaint? Let me know please. Simply coming and going, whether they are going up to the door of the house, pressing the calling bell if not attended then enquire with the watchman of the flats and from the residance place your engineer has to phone to customer saying i am at door step. Whether this procedure is being followed by your engineers?
Lastly i have to ask you one question. Why i should buy your products?

Yours sincerely
Husna sadiq

I purchased a water purifier about 3 years back after 1 year company warranty i had taken extended warranty the extended warranty of this product is going to end in november 2016 but right now there is the problem in my water purifier of lekage i complained 4 times but there is no response form them every time i complain on their complain no. [protected] they tell me that they will send their service repairer in 48 hours but no one is comming to repair the product now o had got frustrate from them now i had to drink non-purified water because of them and my grand mother is suffering from diarrhoea which is a water borne desease so plz help me

My RO is under breakdown from 02/07/2016. my complaint NO. [protected] but till date my complaint not rectified. I am very sorry to say your after sale services are very very poor. I have taken this RO on installment I you not repair my RO I will stop payment in feature. please look into the matter and repair my RO as early as possible.

Yashpal Singh
Block-C, Lane-1, Mandakini vihar Sahastradhara road, Dehradun
Mob. No. [protected]

Request for customer care to send the technician to explain the newly installed product @[protected]. Dispte giving full address and the contact number "Zubair" from customer care refused the service for me not having the pin code.
Totally disatisfied with eureka.
Call me on [protected] (praveen) to address the issue.
I am surprised eureka has adopted such poor customer care. Adverts say something but facts are inaccurate.

At the time of obtaining AMC, Rs.1880/- have been charged from us. Besides this additional Rs.400/- have also been charged from us. We are unable to understand that when are paying AMC charges, why additional service charges have been taken from us.

We request you to refund Rs.400/- these unjustified charges to us.

Contract receipt No. : 26553528
Customer code : [protected]

Eureka Water purifier unit not working due to faulty board despite service complain & follow-up:
29-June : [protected]
3-July : [protected]
10-July : [protected]

Regards,
Minal Kamat

My no [protected]..for Subject to demo request..I just want a demo request...I will buy my model which i want..our budget is low..i will buy online from different shopping site where my cost gets buying less

Have an Aquaguard Geneus WP which is under AMC, has gone defective twice in last 3 - 4 months. Engineer has come a couple of times after multiple follow-ups but not able to repair, everyday he says some other chip is needed. Gave escalation contact of Mr. Padmanavan who never calls back but has to be chased multiple times for a status update. Have to buy water for last 2+ weeks, continuous follow-up and yet no result!! Pathetic service, Eureka Forbes seem to be taking us for a ride. Online call logging does not work, engineer closes call even before attending to meet SLA!!!
Customer Code: [protected], drop me a mail at [protected]@hotmail.com or call me on my cell registered with Eureka Forbes if you can help to resolve this.
Others: PLS DON'T BUY EUREKA FORBES PRODUCTS, WORST SERVICE!!