Eureka Forbes Complaints & Reviews

I am posting about Worst customer service of Eureka Forbes Aquaguard based on my personal experience in my area (Poonamallee). This is the complaint from a genuine customer and not from a person paid by their rival companies like Kent or PureIT or some other fake stories.

I am using Aquaguard RO model with AMC.

I lodged a service complaint on January 11, 2016, for water leakage and after 3 days, a technician (trainee) came and said that the leakage is in the pump so, it needs to be replaced and further said that, he will return back in two days of time with the new pump for replacement.

A day after, the machine STOPPED working, I reached the same person through the phone to inform about machine problem. He said we are in Pongal holidays and will get back to me by Monday. We waited patiently and called him again but he didn't pick up. We called him next day and no response.

So, I lodged an another service request and also asked for experienced technician, this time, I waited for 4 days but no one reached us. Once again I lodged an another complaint request and waited for another 4 days with no response. Finally, I lodged another complaint request and shouted at the customer care for no one being turned up for service. This time, I asked for my area incharge contact number. He gave a porur incharge contact number. I reached him to get poonamalle area incharge contact number. Arjun - [protected]

I called him regarding this issue. He said he will send the experienced technician on the same day. But no one turned up. I called him repeatedly for consecutive 3 days he replied with the same answer saying "Technician will come today" and finally, the 4th day a technician reached us. The technician said that he didn't receive new pump yet.

I said, at least, make the machine running with leakage and come after you received the new pump. So, he changed the new adapter and made the machine running. After 2 days machine STOPPED working again. Since then, 1 WEEK had passed. I am still calling my area incharge and same technician through phone alternatively.

But one has turned up to date. Eureka Forbes Aquaguard - Worse customer service at a peak!

I purchased one aqua gurad enhance UV for Rs.12990 dt.17/04/15 vide Invoice no.[protected].But after two months of purchasing it started malfunctioning sometime overheating of water, overflowing, water not coming.Every time technician visited and again after one or two months it started malfunctioning.Last time on 19/01/16 I lodged complain again as water was not coming then one service person came and rectified the problem but after two days it started over flowing and again one service person came on 21/01/16 and this time while servicing he broke some parts and told that he would change but today is 2nd february no body turned and my water filer is now unusuable condition.It seems this people waiting for expiry of one year so they can be absolved of their responsibility.

Responsible Atuthorities,
Eureka Forbes,
Dear Sir,

This is to bring to your kind notice that I wanted to purchase Dr. Aquaguard Compact
from your salesman and gave him cheques against payment but after a day on phone communication
I cancelled order and I do not purchased product as well as for safe side I wrote mail to your
customer care devision([protected]@eurekaforbes.com which is flashing on your website)
regarding same, as well as I talked to your sales guy, too for a consideration of cancellation
cause no any transaction was there till date "Wed, Jan 27, 2016 at 11:21 PM" not from your side
as product delivered nor from my side payment made so I considered as order has got cancelled and
I stopped payment of cheques and informed bank to do so. Still on the day "Wed, Feb 3, 2016 at 12:47 PM"
I got SMS info from bank that my cheque is trying to be deposited for bank for a sum of Rs. 3400/-

I have reported the above matter to you several times (give reference of earlier mails) but despite all my
pleadings you have not corrected the status which is indeed regrettable. On account of your aforesaid dereliction
of duty and failure and neglect to rectify the same I have suffered losses expenses
You are hereby finally called upon to

(i) Cancel the order ID [protected] for Dr. AQUAGUARD COMPACT in the name of ANSHUMAN PATIL

within 7 working days from "Wed, Jan 27, 2016". The receipt of this notice failing which I shall be constrained to initiate against you for redressal of my
aforesaid grievances such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under
the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost,
responsibility and consequences.

Place Navi Mumbai
Dated 03/02/2016
Anshuman Patil
+91 [protected]


Hard copy sent by registered post

I am aniket manjardekar it have taken aquaguard machine
i want ot return it because the company has cheated with me i have taken 13000 thousand machine and they are telling that you give 3000for motor first they have not told


i am not satisfied with this product and company

so return my money

We made a complain in regards to pipe damage and water leakage. The Technician (Mr. Ramkumar Rajbhar came after 3 days and told the company has till stock of pipe but i can privately change the same and would cost you Rs 20 less than the company cost. As his pipe was also of a cheep quality and we did not wish to fix a pipe not recommended by company we told him to get the same from the company.
The company has only one technician who takes care for all complaints. After waiting for 15 days with water loss we were forced to get the same changed by a local plumber.
I wish to know what is the use of making AMC when you cannot service your product or do not have spares for it.

Sir, our purifier tap spring has gone and the tap is not working.it has became the biggest problem to take water from the purifier. So please help us to clear this problem as fast as possible

I accidentally booked DR. AEROGUARD SCPR 1100 and immediately with in 30 min I called their customer care and also dropped a mail requesting them to change the product to DR. AEROGUARD SCPR 200 and refund the balance. They told me some body will call me by evening but no. There was a lot of mails I sent trying to replace from online and raise a service request but the web site not allowed me and finally they registered complaint and at the same time they dispatched the DR. AEROGUARD SCPR 1100 and I told them clearly that I'm going to reject and rejected it after that there is no communication from them also when I started requesting regarding refund they didn't even responded to most of the mails after lots of calls and mails finally they told me to relax. and same continue for next few days finally again I called them and asked them how to escalate and cancel they pointed me to do online and it is not allowing. I'm facing severe agony and started hating Eureka Forbes, the looted almost 40000 and not refunding. I'm thinking of approaching consumer forum if any one can help me with good lawer it would be great I stay in Bangalore, also they have the 30 day replacement policy which is unconditional their site is having this information and I taken screen shots for proofs

I am requesting to all of you please don't buy any product About-Eureka-Forbes because i brought a aqua guard and i cancel the order on same day (16.01.2016) but still i didnt get my refund i called customer care more than 10 times no have have the anwser when i will get they fully cheaters and please dont call any guys for demo.

I have taken a aqua guard of enance uv uf i want to return that machine because of slow filtering process i have called the customer care no then he customer care and say i will call you tommorow and no one is sorting our problem they say that not our work the tell to email customer care office i have email it for 5 time 5day
but there is no responce i have taken the machine on 19 january and i want to refurn it


ANIKET PRAKASH MANJARDEKAR

[protected]

AMC Receipt no.21678307 dt.25/11/12 for Rs.4010/- period 25/11/12- 24/11/15. Only 4 services given upto Nov.14. No service/replacement of consumables given in 2015. Please note I was out of station for one month during May 10th to June 12th 2015. The Company did not give me a single missed service notification by email / phone/ post for full 1 Yr & contacted me only in Nov 2015 for renewal of the AMC. Refused to compensate me for the missed services for 1 Yr. My family has suffered great inconvenience & have been compelled to buy expensive bottled water inspite of owning a Water Purifier with AMC amount paid upfront for 3 Yrs. We have got the water filter serviced & consumables replaced from another service provider on 16.01.16 after spending Rs.1575/- Receipt no.18400354.

I wish to be compensated for no service given for 1 Yr. & for the inconvenience caused to my entire family.

Thanks & regards!
Sandhya Bendre.

I am aniket manjardekar ia have calling this sites but not respone is also email for 10. times but not respone i am not ; satisfied for this poroduct and there is no responce if any complaint is given

Dear sir,
I am kanthanraj requested for service of eureka forbes aqua guard water purifier on 23rd jan 2016 and also called to customer care several times in a week but there was no response upto now and they also no giving the previously req complaint no.Kindly do the need full.

Hi, thisis dr.manish from indore m.p. i have been tried for any availability of paper dust bag of euroclean ace vaccum cleaner but customer service of local office of eureka forbes, a.b. road but they always denied of availability of same. if its spare parts is not available then how can a branded company sell this product in market . very poor service of eureka forbes, i will lead a campaign to not buy any eureka forbes products. i am using its water purifier ro. and vaccum cleaner and customer service for both the products are very poor . kindly raise the complaint to company complaint service.
thanks

Dr.MANISH MALVIYA
[protected]
INDORE, M.P.

The manager customer care, aquaguard india pvt. Ltd.

(sub: complain regarding the aquaguard purchased dt on 24.05 2013)

dear sir,

it is compelled me to inform you about the complain regarding the aqua guard, which i purchased from m/s euro point, nuabazar, paradeep port, orissa on dt 24th may 2013. After installation of the aqua-guard, i have not get a single free service till now..After two months of installation the unit was out of order. For that i have complained to the dealer and service engineer . Nobody has attended the case nor taken any steps to solve the problem till now. Till date the complain has not been solved and the problem is laying with me. Still the problem is there. So i request you to be kind enough to solve my problem in a stipulated period. Other wise i will take some legal step in court. Your company service engineer gave very very poor service to customer . I am very dis-certified customer on your company.

Here i attach with the document for your better convenient.

Thanking you
dinabandhu mishra
at/po- mohan pur,
via- binjhar pur, ps - aul
dist- kendrapara - 755004, odisha

mob - [protected]
email id - [protected]@gmail.Com

We bought a wet and dry vaccum cleaner on 14.01.2016. Inspite of several calls none has reported to attend. The cell number given by your staff Mr V Krish namurthy turned to be focus number. If it is so, we dont want to your product. I have already issued instructions to the bank not to honour the cheques in favour of you. Please pay the cash of Rs.4000/- paid to you back to me.

Its quiet ironical that before I could renew my AMC for the RO Sensa Aquaguard, I use to get a call from the service engineer atleast 2-3 times a week, now that the amc have been renewed and there is a problem .. I could not track anyone from the company, all my complaint seems to be falling on deaf years. My complaint # 84995944.

Recently I purchased a RO + UV Water purifier from Eureka Forbes.Right from day one, I have observed that for every litre of purified water I get almost three litres of water goes down the drain as waste water.This is highly attrocious particularly when drinking water is so precious and every efforts are required to be made to preserve ever drop of it.

Why Eureka Forbes is not taking steps to reduce this wastage of water by suitably changing the technique/memdrane or the process.It will be a great service the Company will be doing if it can reduce this wastage of precious drinking water.

Dear Sir,
In Feb 2014, I made a huge mistake of buying Dr Aqua guard directly from their Sales Representative Sangli Vishal Kambre- mobile [protected]. Since last 4 months the machine is not functioning properly and inspite of my repeated complaints the technician is on purpose not attending the service calls. The reason being the company wants warranty period which is 12 months to get over. Than these blood suckers will start charging hefty amount from us gullible customers for maintenance of our machines.I have registered 4 complaints with their call centre no-[protected]
My consumer complaint nos(3 in nos) are:
[protected] date-04.11.2015
85235392 date-14.01.2016
85338905 date - 21.01.2016
Still the machine is making deafening noise when it is working although only consolation is it is giving me pure water.
Anybody reading my complaint please do not buy any of the products sold by EUREKA FORBES COMPANY as these burgers are only interested in cheating us gullible customers. Please feel free to email me on [protected]@yahoo.com, thakur.[protected]@gmail.com.
You may also call me on[protected] for a honest feedback.

We have registered compliant on our water purifier on 24, Dec 2015. Till now no response from them, when ever we call customer care number they always tell we will send the technician today itself but no one turns up.

Date of compliant: 24, Dec 2015
Compliant Number: 85287341

Dear sir,
From last 15 days we are facinf a lot of problem for water, even though we posses an aquaguard RO+UV ENHANCE we are buying water for our daily consumption.We are not geting any response from any one.one person came and said your SMPS not working and cut its wire and after checking said that its is working but the pcb is not working and disconnected it from the unit. They are forcing us to do AMC to make the filter work.Eventhough We are living in Angul 120km away from bbsr still we took the pcb to bbsr forest park service centre and they said on 15th jan one person will come to our home to repair the same but till date no body is comming. Kindly do the needful at the earliest. Contact no [protected]
[protected]