Eureka Forbes Complaints & Reviews

Sir, our purifier tap spring has gone and the tap is not working.it has became the biggest problem to take water from the purifier. So please help us to clear this problem as fast as possible

I accidentally booked DR. AEROGUARD SCPR 1100 and immediately with in 30 min I called their customer care and also dropped a mail requesting them to change the product to DR. AEROGUARD SCPR 200 and refund the balance. They told me some body will call me by evening but no. There was a lot of mails I sent trying to replace from online and raise a service request but the web site not allowed me and finally they registered complaint and at the same time they dispatched the DR. AEROGUARD SCPR 1100 and I told them clearly that I'm going to reject and rejected it after that there is no communication from them also when I started requesting regarding refund they didn't even responded to most of the mails after lots of calls and mails finally they told me to relax. and same continue for next few days finally again I called them and asked them how to escalate and cancel they pointed me to do online and it is not allowing. I'm facing severe agony and started hating Eureka Forbes, the looted almost 40000 and not refunding. I'm thinking of approaching consumer forum if any one can help me with good lawer it would be great I stay in Bangalore, also they have the 30 day replacement policy which is unconditional their site is having this information and I taken screen shots for proofs

I am requesting to all of you please don't buy any product About-Eureka-Forbes because i brought a aqua guard and i cancel the order on same day (16.01.2016) but still i didnt get my refund i called customer care more than 10 times no have have the anwser when i will get they fully cheaters and please dont call any guys for demo.

I have taken a aqua guard of enance uv uf i want to return that machine because of slow filtering process i have called the customer care no then he customer care and say i will call you tommorow and no one is sorting our problem they say that not our work the tell to email customer care office i have email it for 5 time 5day
but there is no responce i have taken the machine on 19 january and i want to refurn it


ANIKET PRAKASH MANJARDEKAR

[protected]

AMC Receipt no.21678307 dt.25/11/12 for Rs.4010/- period 25/11/12- 24/11/15. Only 4 services given upto Nov.14. No service/replacement of consumables given in 2015. Please note I was out of station for one month during May 10th to June 12th 2015. The Company did not give me a single missed service notification by email / phone/ post for full 1 Yr & contacted me only in Nov 2015 for renewal of the AMC. Refused to compensate me for the missed services for 1 Yr. My family has suffered great inconvenience & have been compelled to buy expensive bottled water inspite of owning a Water Purifier with AMC amount paid upfront for 3 Yrs. We have got the water filter serviced & consumables replaced from another service provider on 16.01.16 after spending Rs.1575/- Receipt no.18400354.

I wish to be compensated for no service given for 1 Yr. & for the inconvenience caused to my entire family.

Thanks & regards!
Sandhya Bendre.

I am aniket manjardekar ia have calling this sites but not respone is also email for 10. times but not respone i am not ; satisfied for this poroduct and there is no responce if any complaint is given

Dear sir,
I am kanthanraj requested for service of eureka forbes aqua guard water purifier on 23rd jan 2016 and also called to customer care several times in a week but there was no response upto now and they also no giving the previously req complaint no.Kindly do the need full.

Hi, thisis dr.manish from indore m.p. i have been tried for any availability of paper dust bag of euroclean ace vaccum cleaner but customer service of local office of eureka forbes, a.b. road but they always denied of availability of same. if its spare parts is not available then how can a branded company sell this product in market . very poor service of eureka forbes, i will lead a campaign to not buy any eureka forbes products. i am using its water purifier ro. and vaccum cleaner and customer service for both the products are very poor . kindly raise the complaint to company complaint service.
thanks

Dr.MANISH MALVIYA
[protected]
INDORE, M.P.

The manager customer care, aquaguard india pvt. Ltd.

(sub: complain regarding the aquaguard purchased dt on 24.05 2013)

dear sir,

it is compelled me to inform you about the complain regarding the aqua guard, which i purchased from m/s euro point, nuabazar, paradeep port, orissa on dt 24th may 2013. After installation of the aqua-guard, i have not get a single free service till now..After two months of installation the unit was out of order. For that i have complained to the dealer and service engineer . Nobody has attended the case nor taken any steps to solve the problem till now. Till date the complain has not been solved and the problem is laying with me. Still the problem is there. So i request you to be kind enough to solve my problem in a stipulated period. Other wise i will take some legal step in court. Your company service engineer gave very very poor service to customer . I am very dis-certified customer on your company.

Here i attach with the document for your better convenient.

Thanking you
dinabandhu mishra
at/po- mohan pur,
via- binjhar pur, ps - aul
dist- kendrapara - 755004, odisha

mob - [protected]
email id - [protected]@gmail.Com

We bought a wet and dry vaccum cleaner on 14.01.2016. Inspite of several calls none has reported to attend. The cell number given by your staff Mr V Krish namurthy turned to be focus number. If it is so, we dont want to your product. I have already issued instructions to the bank not to honour the cheques in favour of you. Please pay the cash of Rs.4000/- paid to you back to me.

Its quiet ironical that before I could renew my AMC for the RO Sensa Aquaguard, I use to get a call from the service engineer atleast 2-3 times a week, now that the amc have been renewed and there is a problem .. I could not track anyone from the company, all my complaint seems to be falling on deaf years. My complaint # 84995944.

Recently I purchased a RO + UV Water purifier from Eureka Forbes.Right from day one, I have observed that for every litre of purified water I get almost three litres of water goes down the drain as waste water.This is highly attrocious particularly when drinking water is so precious and every efforts are required to be made to preserve ever drop of it.

Why Eureka Forbes is not taking steps to reduce this wastage of water by suitably changing the technique/memdrane or the process.It will be a great service the Company will be doing if it can reduce this wastage of precious drinking water.

Dear Sir,
In Feb 2014, I made a huge mistake of buying Dr Aqua guard directly from their Sales Representative Sangli Vishal Kambre- mobile [protected]. Since last 4 months the machine is not functioning properly and inspite of my repeated complaints the technician is on purpose not attending the service calls. The reason being the company wants warranty period which is 12 months to get over. Than these blood suckers will start charging hefty amount from us gullible customers for maintenance of our machines.I have registered 4 complaints with their call centre no-[protected]
My consumer complaint nos(3 in nos) are:
[protected] date-04.11.2015
85235392 date-14.01.2016
85338905 date - 21.01.2016
Still the machine is making deafening noise when it is working although only consolation is it is giving me pure water.
Anybody reading my complaint please do not buy any of the products sold by EUREKA FORBES COMPANY as these burgers are only interested in cheating us gullible customers. Please feel free to email me on [protected]@yahoo.com, thakur.[protected]@gmail.com.
You may also call me on[protected] for a honest feedback.

We have registered compliant on our water purifier on 24, Dec 2015. Till now no response from them, when ever we call customer care number they always tell we will send the technician today itself but no one turns up.

Date of compliant: 24, Dec 2015
Compliant Number: 85287341

Dear sir,
From last 15 days we are facinf a lot of problem for water, even though we posses an aquaguard RO+UV ENHANCE we are buying water for our daily consumption.We are not geting any response from any one.one person came and said your SMPS not working and cut its wire and after checking said that its is working but the pcb is not working and disconnected it from the unit. They are forcing us to do AMC to make the filter work.Eventhough We are living in Angul 120km away from bbsr still we took the pcb to bbsr forest park service centre and they said on 15th jan one person will come to our home to repair the same but till date no body is comming. Kindly do the needful at the earliest. Contact no [protected]
[protected]

I have order to install security system at my home, and paid full amount to company, but unfortunately company not install system properly and till date the system dosent work, many time i call them and request them to install for system but the ignore the same, meantime their representative come at my home and take back some cameras and other unit. i call so many time but they don't take my call and cant revert me. i m fully helpless. pls solve the matter

Request No. 85190068 dated[protected] and my subsequent followups on dated 12th, 18th, 20th, 22nd, 23rd, 25th

On 12th Jan a represent came under annual maintenance contract, post that my AQUASURE RO+UV stopped working and still unserviceable. Lastly a technician came on[protected] with a PCB to replace old PCB. After installing PCB, the water filter is still not working. Then he told, this PCB is not suitable for this AQUASURE and need exact PCB which is not available with them.
On 23rd I again contacted customer care and they promised by 23rd evening someone will visit my home, but no one turned up.

Till date, my AQUASURE lying unserviceable and I am buying bottle water from the market and spending lot of money. Over call If I'm requesting them to connect to Customer Care Executive Ms. Anu Kotian or ead of Customer Care, Ms. Vinath Hegde to escalate it further, they are not ready to do.

Looks like now I ended up in no man's land.

Thanks,
Atanu Dutta / Arun Kumar Dutta
23, 4th Cross, Laxmi Layout, Munnekolala
PO : Marathahalli, Bangalore 560037
atanu.[protected]@gmail.com

Hello

I would like to inform you that i had perches one Auro from Eureka Forbes on 13th Sep 2014 From Vijay Sales Patel Nagar till time i had 4 times raise a complain against Auro and whatever problem was running same problem is Continue .
previous i had raise complain on 17th Jan But Till date not respond my mail and also not make a call for resolve Auro

So Would you request you to please take a right action on EUREKA FORBES and Also Vijay Sales

EurakaForbes/Aquaguard Customer Care

My Name is Murali.

I had gifted Aquagard worth around Rs. 14500 to my Cousin Mr. Anandbabu. The Aquaguard Sales person was Punidhan (phone number : +[protected]). It looks like RO+ model has been installed which is a superior version. Nobody noticed at home as it was a gift from me.

We received a call from the Aquaguard Sales Person Punidhan (phone number : [protected]) on 22nd Jan, stating the wrong model was installed and they need the balance payment. I had to think it over for few days and today I told Punidhan that I will issue post dated check for first week of Feb. He started pushing me that he needs it today.

This is totally a mistake of Aquaguard Sales and Service team. And I am no way responsible. Still I am willing to pay the extra money that can be paid in another 10 days through my post dated cheque. But Punidhan is stating that he will remove the Aquaguard system which is installed or he will come to our door step to collect the money.

Do you people hire Gundas/Rowdys or Sales people to deal with customers? I don't understand. If you still wish to make this as a trouble for both o[censored]s I am ready to face this legally. All I am saying is I will pay the balance money by the First week of February.

R.Murali
[protected]

I bought vaccum cleaner in October and got damaged in November last year. 29th November sent a request to repair, 10th Jan reminder and finally called 25th Jan to figure out what these guys are up to. Why a simple request cant be handled. The smart guy on call center said email and call center is diff department so i can raise a request now. Wow!!