Eureka Forbes Complaints & Reviews

I had buy a 'Euroclean wet & Dry' Vacuum cleaner at below address http://www.eurekaforbes.com/Product/Vacuum-Cleaners/Euroclean/Premium/Euroclean-...⇄

on the time of perches the company (Eureka Forbers) representative Employee Code 9090110 they told me "if you make payment online you have get a gift watch worth Rs. 7990/- and i saw it eureka website also. but i received a low quality watch worth Rs.200. MRP printed Rs.2499/-

and the product not suitable to my requirements so as per 30days money back guarantee policy i had filled return & Replacement form with in 7days after receiving product.
Till I have following the customer care they said with 15days our courier can pick up the product. But till date no courier pickup the product

More than 4 times I spoke to their customer care they told to me our SR. managers are not available plz call back after 24hrs, or ‘ they says the information witch given online that all false’
Finally I lost my peace of mind by the company Eureka Forbers. I demand compensation for all this issues. Kindly helps tome arrest this type of issues
Details
Name – Murali
Customer ID. [protected]
Order ID[protected]
INV No.[protected] date06.02.2016
More details photos are attached

I have call records also.

I spoke ECOMMERCE HELPLINE[protected]

Hi,

Myself Sunil and I am from Bangalore. I had purchased so called Dr. Aquaguard Magna HD RO + UV from Aquaguard sales representative (Chethan -[protected]) on June 2015. Since from June 2015 to till date I had faced problem regarding blockage of filters 4 times. 3 months ago service guy had replaced mud filter for free.

Yesterday I faced the same issue and called up for service. Service guy came and inspected the filter and said to change mud filter again and it is chargeable. When I asked service guy why I need to pay for mud filter even if the product is under warranty he said to talk to service manager (Krishnappa - [protected], Ramurthy nagar branch, Bangalore). When I called him he said the consumables are chargeable and I should pay for it. While buying the product the representative said whatever the issues with the product it will done free of cost. Now service manager is telling it will be charged. The service manager is not taking care of the customer or the product instead he directly put the fault on the sales team for giving false statements.

If i am facing so much problems with the product within the warranty period how can I survive with the product after warranty period.

If I go on replacing mud filters every 3 months then why should I buy this product?

Even your service guy had said that the water filters from Eureka Forbes is not good. If this is the case why are you giving false assurance to the customers?why are you not increasing the life of the product or filters?

I am really fed up of this product and I claiming for replacement/Change of product.

Please consider this feedback seriously and process my request ASAP.

Hello Complaints Team

I am Kranthi. I bought Aquaguard Enhance RO+UV in June 2015 and it had worked for 6 months without any hassles. However, since January 2016, I am facing problems such as drain water chocked, it takes too long(3 hours) to fill the tank once, makes unusual noise while filling. Each time I raise a complaint, the service boy promptly comes the next day and fixes the current issue(any of the above mentioned) and leaves. But the next day, another issue crops up, and this has been the routine for the past 2 months. Ironically, the service boy doesn't even turn up of late if after raising several complaints.

Request you to please help me in this regard.

Thankfully
Kranthi

I have purchased Magna HD aqua guard from your sales representative named

Mr Akarnchari Kannuri
ID: 9080047.

He offered me the specific model at a price of 16, 490/- though it was showing 17, 490/- online. He suggested me to buy it from online by paying 17, 490/- and a refund of rupees 1000/- post installation by him.

But to my surprise neither the installation was done by him nor he is...

Hello, I am Prashant Sirsikar staying in pune, i bought AMC for three years end with Aug-15 to Aug-16, but from last year technician did not visited and my filter has not been changed yet i called customer care three times and generate three times complaint number but no one visited my home to replace the filters, it is thired times i am posting here to get response it is very very worst service by Eureka forbes they should check with customer if compaints is resolved or not. Please reply ASAP.


Thanks,
Prashant Sirsikar

I have purchased a Aquaguard Hot N Cold WP System. This product was not functioning as it should from the day it was installed at my office. The water filter did not dispense cold water. I had raised a complaint for the same on ticket no. 84387312 which was actioned almost 2 weeks later.
Again the unit is not working and the problem is similar to what it was previously. I have raised a complaint on ticket no. 85851996 on 25th Feb 2016. It was attended the very next day but was not fixed saying part needs to replaced. Neither its fixed yet not some one from the company has the courtesy to call back. I have been writing to Anu Kotian who supposedly should be the second level of escalation but no response from there as well. The unit should be replaced with a new product by Eureka Forbes.

I bought Vacuum -cleaner (wet-dry, Rs. 13900), one sales man, name Bala(Mob: [protected]) just dumped prod, collected cash and gone, he told he’ll come for Demo, no turn-up, while buying prod I got sent quote saying watch is free this product, he promised that he arrange watch within a week time. It’s nearly 1month since I bought the prod, he didn’t turn-up, he knows all my mob numbers and cut my call, even me/my wife try from other number he immediately cut the call as soon he hear voice, pl take this item, I’m totally frustrated now and planning to take legal action on him.

Hello Customer Care Officers Eureka Forbes,

I have purchased Eureka Forbes Air purifier (ACTON) on 29-Nov-2015. And I have request for return after 20 days. My refund is still due till date (08-MARCH-2016).

Its open letter to regarding the REFUND amount request #00988.

CUSTOMER ID: [protected]
Transaction ID: 88937
ORDER ID :[protected]
RETURN Request id : #00988
Return Docket no #[protected]
Returned dated-12 Feb-2016


Dear officers I have been trying to get my return with both EMAIL and Customer Care phone calling.
Unfortunately both of the options are NOT responsive.

I have purchased Air Purifier ACTON and have requested on 20th Day after purchase for REFUND/RETURN.
Date of purchase online : 29-Nov-2015

Since then I have sent multiple EMAILs and phone calls to customer-care. I am still waiting for refund.

Its requested to you please REFUND the amount ASAP.

I have really had very bad experience with Eureka forbes customer care. I have been calling them each alternate day since I have requested for refund/return to there STD number[protected].

Each time I have been given a fake commitment to pickup the product within two days and refund will be initiated afterwards. Every time I have to share whole story to the executive. Unfortunately they discuss with their senior and update to as per there conversations.

There is no complaint ID or reference number given for each conversation.

Its really a very bad experience first time I had with online buy specially my own trust worthy company as I have customer of there products since 2006 and since then I have purchased four water purifiers from them (NOT from Online).


Regards,
Customer

I had taken an AMC of Rs. 7575/- in March 2015 for my Aquaguard. I was given commitment of 2 free service and one free replacement of the filters. It's been a year noone ever visited for service. I kept telling them to visit for service but noone came. The water has started smelling bad and I hadlso registered a request no. 85922989 of 28th feb 2016. Executive ensured someone will visit but as usual noone visited. Again called on 7th March again got same assurance. She was not able to register complaints properly and hung up the phone in mid way. Also did not pass the phone to senior or escalation team.

Wondering if the founder of the company will give me 7575/- to keep just like that for no service. Imagine the volumes of money they must be making for giving no service to customer. Not just waste of money but the time that goes in making the call center executives understand the problem again and again.

Can someone help with a solution-how to get a service out of them even after paying 7K?

With reference to complain no :[protected], No technician has turned up yet.Its very difficult to get drinking water.never expected such kind of response from Eureka Forbes.
Please look into the matter ASAP.

Customer No [protected]. 1 Changed/Upgraded fr AQ Classic to AQ Enhance RO+UV not being updated 2. Renewed AMC not updated. 3. PIN Code is 226020 not updated. 4. Not getting my RO serviced properly despite so many requests since long. 5.Faulty parts not being replaced

Requested for ro filter replacement on 23rd feb (Service request no. [protected]).Called them multiple times to their customer service team, every time they answered "we are escalating your request", when i asked them, when they are going to attend the request they just answer like a robot "we will try to make it fix as soon as possible". They even did not mentioned about any time limit. I trier all the escalation tools on their site and reached up to step three which is last to escalate complaint online. Now its more than 15 days, and no one contacted reg: attending the complain.Now we are forced to purchase water from market in spite of spending rs 15000/on this worthless ro water purifier. Well done guys, keep working like this and one day you will not have any complaint as there will not be any customer .If any one interested to buy water purifier than please think twice before buying from eureka forbes.

I have purchased Magna RO+UV in August 2015. After purchase the sales guy never provided me the bill even after couple of reminder. And the RO never worked perfectly even for a week. I have logged the service request couple of time, each time the service guy came and charged me lot of money for filters and bla bla even though the product is new and in warranty. He has given excuse that some items does not cover under warranty. But if the product is new and just 15 days old in August, how come they charge for it if its not working properly. After couple of visit the local office has stopped to give response and they avoiding my call. Please take care of this. I guess i got a faulty product and that why the sales guy has not given me the bill.

I bought Dr. Aqua guard Magna UV from Eureka Forbes dealers on 27-Jan-2016.But still I didn't receive bill for my purchase. I have been asking them for bill since last 2 weeks, but no positive response from their side. They told our server is slow and getting problem in generating bill since last 1 week. Please stop giving such silly excuses. I 'm still to receive bill for my purchase..Why so delay in proving purchase bill from eureka Forbes..

We purchased Aquaguard Sensa a few years ago.
We have been trying to reach out yourservice centre near my home Annanagar in Chennai, but have failed miserably, since the service people are only interested in taking an AMC and not rectifying the problem. The water drips continuously from the filter and the technician came, did some cosmetic tinkering and went away....

My product is under 3 years of AMC. Water did not dispensed in AUG 2015.Tecnician told pcb bad.Today is March 2017. My water filter is still useless since last 7 months. Mumbai Service centre person ROHIT VEDAK saying pcb not available. very bad experience of Eureka forbes. I request all INDIANS not to purchase EUREKA Forbes Water filters

I have purchased the water purifier on 5-2-1991 and entered into a annual maintenance contract which is being renewed from time to time continuosly.The latest contract is for a period of three years from[protected].The company is entrusting the maintenance work to franchisees, Sometimes it changes the franchisee but does not intimate the customer regarding the change, When the service technician knocks at the door of the customer and says he will service the purifier, the customer is unable to verify the credentials of the technician and confirm that he is not an impostor.Thereby the life and property of the customer is endangered and a calamity is waiting to happen.I have been hectored by some person who claims to be the authorised technician.I have put him off as I do not know that he is genuine.He says that he is from some franchisee with whom I have not had any dealings, including the signing of the latest contract.I request to move the Company to show more concern about the safety and security of their customers by institutin foolproof procedures.

Malfunction of purifier reported[protected] vide no.[protected]--- and Sri Jagadeesh of ms palya Bangalore north customer care came and took away PCB and promised to return in two hours on 01 March. No trace of him and no communication to me till now. No response on phone [protected].
Item under AMC.matter reported to customer care on 01, 02 and 03 March
No action till 1600 hrs on 04 March
Request return of pcb and repairs of purifier

Very sorry to state my problem here. I am 7 years old customer of Eureka Forbes. I have been using RO of this company for last several years. I have taken AMC for the product for last 6 years but found that they have no system of checking or tracking when the service is due, in fact we only have to request for the service. On the other hand if you do not take AMC, they will call you multiple times and reminds you to change this or that. So fed up of this AMC. Now this is not the end of the story, it became more worst when our AMC for year 2015 was coming to the end on 28th Feb 2016, morning received the call for revising the AMC for next year, when I told the fact that filter has not been changed in the last one and half year as it was advised by the their own engineer that the filters and membranes which was last changed in 2/10/2014 is due by next October 2015 which was not done neither we received any call till the end of feb 2016 when new AMC was due, means one and half year after it was last changed. . Once we had asked for it but the engineer said that its not yet required. But everyone knows that the filter needs to be changed every year. So we requested to do the same in our AMC for 2014 but they insisted us to make new AMC so that it can cover the services. The point here is that they have not given complete services of AMC of 2015 and forcing us to make AMC to make more money. This is completely fraud by the company as major chunk of AMC (8 k) is filter cost (4-5 k) and that is what we are not given in AMC services. We have discussed our concern with Head of services in the Okhla branch with a hope that we get solution, but to our dismay he even threatened that he would see that no one gives me any loyalty benefits and as he is the sole proprietor of services & he will see how I get my services next time and said that he is not legally bound to change the filters and I can do anything I want and will see I am charged more if i take separate service and not re-new the AMC. Now since the water has gone above head I wish to bring to notice of other customers as well through social media. As the management for the PATHETIC SERVICES .
This is breach of contract to provide my family with quality water and the risk they have put my family to health hazard needs to be complained to higher authorities and consumer forum for the harassment meted to me . I would appeal all who are facing such issues to join together and make an case.

Hello Team,

I am from Chennai (Menambedu, Ambattur area). I am a Eurekha Forbes product(Aqua Guard Enhance).

Today one of your sales representative came to my home just to collect my personal details and enquiring whether i use Eurekha Forbes products, my name, Mobile number and where i work etc.

May i know why you are sending representatives to each home to ask this rubbish questions? And, Why should i give these details to your Representatives?

Inspite i have told him that i am not interested. The rep was compelling me to provide these details. The day started with the frustrations due to Eurekha.

The rep name was Karthik and was wearing your company ID card.

I want Eurekha Forbes to let me know how you are going to avoid such Nuisance in future?