Eureka Forbes Complaints & Reviews

I have purchased the aqua neo on march'15 from eureka forbes. On october '15 the performance of flow of water detoriated. Free 1st servicing done on october '15. 2nd servicing done on 09jan'16. But performance still poor.The condition was witnessed by service man.In front of him i called the franchisee i.E. M/s bajrang trading and they forced me over phone to buy a new candle. The problem still remains unsolved.No co-operation is being done from their end.

I had purchased a water purifier from your company on 20.12.2015 of model no- Dr.Aquaguard Magna RO/UV+HD. The order number for the same is :[protected]. we have since requested the service branch located at kalyani location for installation of the machine, but no one has turned up for the same till date. I have also had a word with service executive Mr. Tanmay Chandra @ [protected] for getting the machine installed, but he has been lingering and only buying time for installation visit. hence we have logged in a complain with Eureka forbes customer care on 07.01.2016 vide the complain no[protected], but still the issue is not yet resolved. Request you to kindly look into the matter on an urgent basis and get the machine installed at the earliest.

From: Smt.Susmita Bhattacharjee 44, Bindubasini Road, P.O. Bhatpara, Dist. North 24 Parganas, West Bengal, Pin.743123 Mo. [protected]/[protected] Email: [protected]@yahoo.co.in To The CEO & Managing Director, B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai – 400 013, India. [protected]@eurekaforbes.com Sub.: Refused Maintance Service within AMC period (18.02.2015 to 17.02.2018) Ref.: 1) Aquaguard Compact Model AMC No. 24312522 2) Docket No. 85122930 dt.04.01.2016 3) Same defect attended without repair on 31.12.2015 Sir, With due honour I am very sorry to inform you that the operating switch of my Compact aquaguard has become out of order, on 30.12.2015 I have complained vide docket No ( forgotted) to repair rhe switch, accordingly your Representative attended on 31.12.2015 and told that no Switch is given to me from my office, as such it is not possible for me to change the switch andI have given in writting remarhs in his service card to replace the switch immediately. The Rep. assured me that he will replace the switch on or before 4 th. janury'16 positively. On 04.01.2016 again I have complained vide above mentioned docket No.to replace the said switch, on 06.01.2016 I was informed to my Mobile from your local Naihati Office that the switch is not available now it will be replaced when we will draw it from our head office. It is not understood how an emergency service isheld in abeyance within the AMC period taking full advance where the life and death question is there due to contamination of water. If no action action is taken at the earliest I will have no alternate than to seek legal action. Thanking you, Dated 10.01.2016 Yours faithfully, SUSMITA BHATTACHARYYA

In Aug 2015, Pranjali Services (Aquaguard Service Centre) personnel came for routine servicing and the purifier overflowed damaging circuit. After multiple complaints registered and calls, they set it to perform as RO (and not full Sensa functionality). They have not yet replaced the circuitry despite multiple calls and complaints. Unit does not light up, keeps trying to pump even when no water supply. Is under continuous AMC since purchase. Now they a rediscovering calls and when it goes through promise tonattend it "tomorrow". Am totally frustrated. Posts on Eureka Forbes Facebook page also not responded to. GWPDSENSA10000 Service code 20811288 [protected]

I have purchased Dr aquaguard directly from company six month back..Later i have register service request for maintenance of it..But even after 25 days, no one came for services..So many time i contacted to customer care..every day they are telling today person will come, today person will come but no one visited..there are two tifoide case happened in my home & situation is very bad..I made bigger mistake after purchasing this

I have entered into an AMC with one of your service provider Reddy' Services and given a cheue of Rs. 4800/- to the attendant in Mar. 2015. After that no serivce is given till date even after reminding over SMS no. [protected]. After sending a written letter to the offices of Eureka Forbes in Mumbai and Navi Mumbai, there was a call to me regarding providing one year service from Dec 2015. Do you agree with the fact that my money is utilised for 9 months without providing a single service. If nothing is heard within 2 days, grievance will be taken up with Consumer Forum. I am ready to extend my AMC from Dec 2015, provided, the amount of compensation if any payable to me. Suchita Bhat [protected] 205, Dolphin CHS, Plot no.22, Sec 13, New Panvel 410206

I have purchased online dr. Aquaguard megna hd uv ro on 28.12.15. The item was delivered on 01.01.16; however no one from the eureka forbes company has come to install the unit till date that is even after 10 days. The response from the call centre is sterotype saying that sorry for the inconvenience and the unit will be installed within 24 hours. Already 240 hours passed but the eureka forbes is not bothered baout customer like me; why should they be? they already got the payment, i made my biggest mistake ordering this item online! my mobile # [protected]

Aquaguard Enhance Green RO bought on 6-7-2013. Didnt come for service even once till december 2014. Then we complaint about it and service personnal came in january and convinced us for AMC. We paid 3930 for AMC. The service person did service in jan and then may. After that service was due in september and in january but no one turned up for service in septemeber and january even after registering for AMC. Very poor service eureka forbes is providing. We are really annoyed with it.

I Had made a complaint for my aquaguard but i dint get any response form eureka Every time we make a complaint it takes too long for them to resove..the latest compaint no is [protected] the compaint was made on 1st Jan but still no response.. Please look into this matter and let me know..

World's poor service of aqua guard.Actually l have complained sometimes, but they have no response at all.They have not good technician.Sometimes technician has came, but they can't find the exact problem.My new aqua guard genius has not properly work within 15 days i register compliant so many time- 25/[protected], 29/[protected], 30/[protected], 04/[protected], 05/[protected], one was on 07/01. But no one come to resolve my problem. Please do the need full...

Eureka Forbes had received the full cash for the product we ordered.But product is not yet delivered. It is been one month before that they have got the cash but still the product is not delivered

After the AMC is done on 31-Oct-15 the product started behaving erratically. To make the tank full (8 lts); previously the machine used to reject almost 20 lts of water. But after the AMC and change in cartridge, membrane, etc. the machine was rejecting almost 40 lts of water. A complaint was registered on Eureka Forbes helpline immediate afterwards. The same technician (most probably Suvashish Biswas) who did the AMC visited the site and done some thing for which the water rejection fell down to 5 -6 lts and water was not same in taste. Again another complaint was registered to Eureka Forbes helpline with specifically mentioning that Suvashis should not visit the site. This time Suvashish came with another technician who also messed with the machine and now the machine is rejecting very less water. We are looking for a permanent solution; else please pay me cost of the product along with AMC amount and take this machine away.

I Purchased a Dr. Aquaguard Magna Water Purifier on 30.08.2015 and a complaint noticed and contacted servicemen on 19.12.2015. He removed PCB of the water purifier. Til date it is not replaced. There fore I can't use it for last morethan 20 days. If it is not replaced within 3 days and repair the water purifier immediately I intend to issue stop memo to the instalment checks. This is for information and further action. Roy Thomas [protected]

I have purchased last week aquaguard water purifier with cost of 17400, got problem and raised complaint 56 hr before complaint no is:85114332, till the date not taken any action no one is turned up i will suggest my Friends that don't go with this product because of very very bad response and customer service...

I bought an aqua guard verve from Vellan Hypermarket in Tuticorin on 22/04/2015 as i am a NRI, the unit is very sparingly used.Recently during my visit home the unit was not working.I informed your online call center and after plenty of reminders a technician came home on the 30/12/2015 to check it and informed the control board is faulty and needs replacement.He told me they will replace the board in two days time after that to till date nobody is responding, your call center attendant keep on saying they will come in 24 hrs.They are not giving me the complaint ticket no also saying the system is down (By Ms.Saranya on the 06/01/2016). I have informed all the required consumer care staff in that region through Mr.Sekar Manager of Vellan Hypermarket also. To my understanding your service in this region is very very poor.Now i have no other option but to take the matter with the consumer forum.If still if you believe in a good after sales service kindly do the needful.Charles Registered mobile no: [protected]

We at Chennai-Ambattur bought Eureka Forbes Aquaguard and vacuum cleaner . The sales representative said some false deals (free bags) and made it sold and never gave those bags when asked for it.We also referred this product (Aquaguard) to our neighbor, which they bought at Rs 16, 9990/-
After 3 month's of the purchase, the water purifier purchased by our neighbor stopped functioning .What they did was they called the same sales guy(Manoj Kumar)from whom they bought and told about the issue.This guy took the machine four months back (August 2014) and when our neighbour asked every time about the product, he repeated saying it will take two more days to get it repaired.Likewise four months had gone and never got returned. Only now they told about this issue and they were not aware of consumer care, complaints etc.,
After knowing about this what I (referrer) did was called the customer care at[protected] and logged a complaint.A Manager named Sreenivasan reached me and told he would enquire and come back after getting those details from me.But he never returned. I myself called Sreenivasan after 6 hours . He said none named Manoj works here and he gave me his senior manager Kumar contact ([protected]) to further enquire. When I reached this man he sounded arrogant.
Being a manager what he said was why are you calling me and complaining about this. He asked me to contact the person (Manoj)to whom you gave.He speaks arrogantly and never had the capacity to understand a customer issue as a manager.He concluded saying he can't do anything and do whatever you want . Recording is available as evidence.When stated that you guys (Aquaguard company) are sending the sales representatives to individual homes, forcing to buy this product by giving false informations, extra offers and now you are saying that I am not responsible . This man shouted as I'm knocking him personnaly which he never understood that I am not pointing him (kumar) personally but on behalf of the company. He could never help the customer, his replies made me to get further frustrations . I am not sure what sort of branded company(AquaGuard) is this? recruiting unfit persons as managers.

Now the worth of money Rs16, 990/- is felt as fallen on water and wasted. Eurekhas forbes is unfit for customer service.
Moral: As long as your product with Eurekha forbes works well, you are on the safer side, once it is gone you wont get help.

I have ordered Eureka Forbes Aquaguard Dr.Genious RO water plant on December 26th and product received on 28th December. Request made for installation on 28th December itself but till now no one technician turned up for installation.

I have purchased one vacuum cleaner online (Rs 7499). it was supposed to be delivered within 8 days. But it has not been delivered at all. I am calling there customer care number every day without any result. Please help me to either get my product or get my money back. My details are: (Customer ID is [protected], Your transaction id is[protected], Payment Gateway- PAYU). Regards, Manjari Bagchi A8 Lilavati, 62 East Cost Road, Chennai 600041. (manjari.[protected]@gmail.com; [protected])

It is matter of deep concerns my aqua guard water purifiers model SMART under AMC is not being repaired by your technician since last 15 days .we are facing lot of problem and every day using boiled water for drinking as you know in MUMBAI we are to use water from overhead tank and if your company technician not able to solve the matter in time then what is the use of your product . I once again lodge this compliant with request to resolve the grievances at the earliest other wise it will compel me to re lodge my compliant to appropriate authority or forum. Regards Sanjay Bansod A/63 Central Apertment Dayal Das Road, Vile Parle (e) MUMBAI 400 057 Mobile no [protected]

Eureka forbes failed to provide service to me for water filter in the year 2015. I wrote to them on 27 Dec 2015 but there was no response from them. Also, i rang them and they conveyed somebody will contact you shortly but nobody contacted me. Below the email sent to Eureka forbes. Regards, Sanjay Ganju Hi Executive, Please note that I already had paid servicing charges till 29 May 2017. Despite that, this year 2015 there was no servicing done till date. Only today, i received a call from Eureka service executive Ranjit Patil who came over today 27 Dec 2015 to do the servicing. He simply open one filer (candle) and cleaned it under the tap. Add to it, he did not hand over a copy of Service Request Activity Report to me. On inquiry, He said you can raise a complaint for it. My question is that i was promised 2 servicing during a given year, wherein in first six months, both filters will be cleaned and in next 6 months, filters will be replaced. What happened to your promise in 2015? Do you simply bypass customers who pay in advance for servicing? Regards, Sanjay Ganju customer care [protected] Mobile [protected]