Eureka Forbes Complaints & Reviews

Hi, I have purchased Dr. Aquaguard Magna RO+UV on 5th July 2015 and received the product on 17th July 2015. The product installed on 19th July 2015 and On 30th July 2015, the machine stops working. After that on 31st July 2015 a complain is registered for it. The complain no is 82759521. One of the technician visited for the service and found that the PCB needs to be replaced. He said he will replace the PCB but since the product is new so i requested for product replacement as company policy as " 30 Days Money Back Guarantee, in case the product is not good." "under the refund & Replacement section following thing written. We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment on eurekaforbes.com. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund." Hence, i have submitted a replacement request to customer care executive with the complain number is 92506625 on 1st or 2nd Aug. I continuously follow up nearly 2 months and have made more than 300 calls, but did not receive any product replacement. Fortunately, the product started, after rubbing and tweek the sensor, but we saw error at least twice in a month but it went out after one or two reboot. so after got frustated i leaved them to call. Today when i call customer service, they said they have closed without providing me any input. This 3rd Jan the RO machine stop working and i register a new complain on 4th jan with 85095902, this time engineer replacred the PCB and then also it had not started so he said the problem with UV lamp and it needs to be replaced, so we are still waiting for the new UV lamp from last 10 days. May i know, is this the service Eureka forbes offer? Is this the way how a customer is treated?

Hi, My name is Dinesh Kumar Jain R/o 27/116, St. no. 6, Vishwas Nagar, Delhi-110032. I had purchased an air purifier from Eureka forbes on[protected]. Since then the product hasn't been working. I had complained with the company and was given a complaint number 94116880 but nothing happened. Later I registered one more complaint and again was given another complaint number from their customer service which is #001033 but again nothing happened, no one came or called. I sincerely request everyone to stop buying goods from such a corrupt company as they are only interested in selling products but they don't believe in giving service to the customers. The product details are: Aeroguard air purifier with action customer id: [protected] order id: [protected]

I had purchased the water purifier paying the full amount through online: http://www.eurekaforbes.com/Product/Water-Purifiers/DrAquaguard/RO-UV/Dr-Aquagua...⇄ There was a free gift offered for all the product which is above Rs. 7990 "VALID ONLY ON FULL ONLINE PAYMENT MADE ONLY ON THIS WEBSITE " I paid Rs. 17490 for the Dr Aquaguard water purifier on 11-Nov-2015. The product itself was delivered one month late. Even after two months, the promised free gift is yet to be delivered. I had raised a complaint with their customer service (Complaint no:[protected] about a month back and there is no response on that too even after repeated follow ups from my side.

Dear Sir I have purchased a product online. My customer ID is [protected]. But I didnt received the Original invoice of the product. I purchase the product from its website. I have already registered a complained for the same my complained no is 94235439. This kind of service is not expected from a reputed company like Eurekaforbes. I request you to please provide the Invoice for my future reference I just want to request you to solve the issue asap at your end. just to keep the trust on your Eurekaforbes.

UV purifier was not working for past two months. Frequent complaints to the customer care has provided no solution. There are no visits from the Technician to site. The way the issue is handled is not at all satisfactory. Whenever we call the customer care they promise to take actions but no action is taken. The service is really bad and company is misleading the customers. I was told that they provide service in my area but later they say that they cant provide service. I have lost a track of the number of complaints ?I have registered for the issue. Not happy with service at all.

I have purchased the aqua neo on march'15 from eureka forbes. On october '15 the performance of flow of water detoriated. Free 1st servicing done on october '15. 2nd servicing done on 09jan'16. But performance still poor.The condition was witnessed by service man.In front of him i called the franchisee i.E. M/s bajrang trading and they forced me over phone to buy a new candle. The problem still remains unsolved.No co-operation is being done from their end.

I had purchased a water purifier from your company on 20.12.2015 of model no- Dr.Aquaguard Magna RO/UV+HD. The order number for the same is :[protected]. we have since requested the service branch located at kalyani location for installation of the machine, but no one has turned up for the same till date. I have also had a word with service executive Mr. Tanmay Chandra @ [protected] for getting the machine installed, but he has been lingering and only buying time for installation visit. hence we have logged in a complain with Eureka forbes customer care on 07.01.2016 vide the complain no[protected], but still the issue is not yet resolved. Request you to kindly look into the matter on an urgent basis and get the machine installed at the earliest.

From: Smt.Susmita Bhattacharjee 44, Bindubasini Road, P.O. Bhatpara, Dist. North 24 Parganas, West Bengal, Pin.743123 Mo. [protected]/[protected] Email: [protected]@yahoo.co.in To The CEO & Managing Director, B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai – 400 013, India. [protected]@eurekaforbes.com Sub.: Refused Maintance Service within AMC period (18.02.2015 to 17.02.2018) Ref.: 1) Aquaguard Compact Model AMC No. 24312522 2) Docket No. 85122930 dt.04.01.2016 3) Same defect attended without repair on 31.12.2015 Sir, With due honour I am very sorry to inform you that the operating switch of my Compact aquaguard has become out of order, on 30.12.2015 I have complained vide docket No ( forgotted) to repair rhe switch, accordingly your Representative attended on 31.12.2015 and told that no Switch is given to me from my office, as such it is not possible for me to change the switch andI have given in writting remarhs in his service card to replace the switch immediately. The Rep. assured me that he will replace the switch on or before 4 th. janury'16 positively. On 04.01.2016 again I have complained vide above mentioned docket No.to replace the said switch, on 06.01.2016 I was informed to my Mobile from your local Naihati Office that the switch is not available now it will be replaced when we will draw it from our head office. It is not understood how an emergency service isheld in abeyance within the AMC period taking full advance where the life and death question is there due to contamination of water. If no action action is taken at the earliest I will have no alternate than to seek legal action. Thanking you, Dated 10.01.2016 Yours faithfully, SUSMITA BHATTACHARYYA

In Aug 2015, Pranjali Services (Aquaguard Service Centre) personnel came for routine servicing and the purifier overflowed damaging circuit. After multiple complaints registered and calls, they set it to perform as RO (and not full Sensa functionality). They have not yet replaced the circuitry despite multiple calls and complaints. Unit does not light up, keeps trying to pump even when no water supply. Is under continuous AMC since purchase. Now they a rediscovering calls and when it goes through promise tonattend it "tomorrow". Am totally frustrated. Posts on Eureka Forbes Facebook page also not responded to. GWPDSENSA10000 Service code 20811288 [protected]

I have purchased Dr aquaguard directly from company six month back..Later i have register service request for maintenance of it..But even after 25 days, no one came for services..So many time i contacted to customer care..every day they are telling today person will come, today person will come but no one visited..there are two tifoide case happened in my home & situation is very bad..I made bigger mistake after purchasing this

I have entered into an AMC with one of your service provider Reddy' Services and given a cheue of Rs. 4800/- to the attendant in Mar. 2015. After that no serivce is given till date even after reminding over SMS no. [protected]. After sending a written letter to the offices of Eureka Forbes in Mumbai and Navi Mumbai, there was a call to me regarding providing one year service from Dec 2015. Do you agree with the fact that my money is utilised for 9 months without providing a single service. If nothing is heard within 2 days, grievance will be taken up with Consumer Forum. I am ready to extend my AMC from Dec 2015, provided, the amount of compensation if any payable to me. Suchita Bhat [protected] 205, Dolphin CHS, Plot no.22, Sec 13, New Panvel 410206

I have purchased online dr. Aquaguard megna hd uv ro on 28.12.15. The item was delivered on 01.01.16; however no one from the eureka forbes company has come to install the unit till date that is even after 10 days. The response from the call centre is sterotype saying that sorry for the inconvenience and the unit will be installed within 24 hours. Already 240 hours passed but the eureka forbes is not bothered baout customer like me; why should they be? they already got the payment, i made my biggest mistake ordering this item online! my mobile # [protected]

Aquaguard Enhance Green RO bought on 6-7-2013. Didnt come for service even once till december 2014. Then we complaint about it and service personnal came in january and convinced us for AMC. We paid 3930 for AMC. The service person did service in jan and then may. After that service was due in september and in january but no one turned up for service in septemeber and january even after registering for AMC. Very poor service eureka forbes is providing. We are really annoyed with it.

I Had made a complaint for my aquaguard but i dint get any response form eureka Every time we make a complaint it takes too long for them to resove..the latest compaint no is [protected] the compaint was made on 1st Jan but still no response.. Please look into this matter and let me know..

World's poor service of aqua guard.Actually l have complained sometimes, but they have no response at all.They have not good technician.Sometimes technician has came, but they can't find the exact problem.My new aqua guard genius has not properly work within 15 days i register compliant so many time- 25/[protected], 29/[protected], 30/[protected], 04/[protected], 05/[protected], one was on 07/01. But no one come to resolve my problem. Please do the need full...

Eureka Forbes had received the full cash for the product we ordered.But product is not yet delivered. It is been one month before that they have got the cash but still the product is not delivered

After the AMC is done on 31-Oct-15 the product started behaving erratically. To make the tank full (8 lts); previously the machine used to reject almost 20 lts of water. But after the AMC and change in cartridge, membrane, etc. the machine was rejecting almost 40 lts of water. A complaint was registered on Eureka Forbes helpline immediate afterwards. The same technician (most probably Suvashish Biswas) who did the AMC visited the site and done some thing for which the water rejection fell down to 5 -6 lts and water was not same in taste. Again another complaint was registered to Eureka Forbes helpline with specifically mentioning that Suvashis should not visit the site. This time Suvashish came with another technician who also messed with the machine and now the machine is rejecting very less water. We are looking for a permanent solution; else please pay me cost of the product along with AMC amount and take this machine away.

I Purchased a Dr. Aquaguard Magna Water Purifier on 30.08.2015 and a complaint noticed and contacted servicemen on 19.12.2015. He removed PCB of the water purifier. Til date it is not replaced. There fore I can't use it for last morethan 20 days. If it is not replaced within 3 days and repair the water purifier immediately I intend to issue stop memo to the instalment checks. This is for information and further action. Roy Thomas [protected]

I have purchased last week aquaguard water purifier with cost of 17400, got problem and raised complaint 56 hr before complaint no is:85114332, till the date not taken any action no one is turned up i will suggest my Friends that don't go with this product because of very very bad response and customer service...

I bought an aqua guard verve from Vellan Hypermarket in Tuticorin on 22/04/2015 as i am a NRI, the unit is very sparingly used.Recently during my visit home the unit was not working.I informed your online call center and after plenty of reminders a technician came home on the 30/12/2015 to check it and informed the control board is faulty and needs replacement.He told me they will replace the board in two days time after that to till date nobody is responding, your call center attendant keep on saying they will come in 24 hrs.They are not giving me the complaint ticket no also saying the system is down (By Ms.Saranya on the 06/01/2016). I have informed all the required consumer care staff in that region through Mr.Sekar Manager of Vellan Hypermarket also. To my understanding your service in this region is very very poor.Now i have no other option but to take the matter with the consumer forum.If still if you believe in a good after sales service kindly do the needful.Charles Registered mobile no: [protected]