Eureka Forbes Complaints & Reviews

I have purchased AMC contract for I nova aquaguard vide contract no23037478 valid from 22.03.2014 to 21.03.2016. Except during April 2015 no one has visited our house for the service of the product. I have been contacting the local officials of the Co over phone for the last 15 days but either no one has picked the phone or turned up for service. I have even contacted the local area in charge Sh Akshay who assured that needful would be done in one or two days. I even reminded him through SMS but to no avail. In the meantime my period of AMC has expired without service.
V. Malhotra.
H. No.1443 sector 22-B
Chandigarh.

I have bought Euroclean Star Vaccum cleaner 3 years ago, which needs paper dustbag. In last 6 months I have visited nearest service center at Raigarh atleast 8 times for the same. Service people at this center were always absent. During phone calls they intimated that they dont have any stock of it, but refused to answer when the stock will come. I also told my problem to a sales executive Mr. Balram Nirmalkar. He promised me to bring the bag, but now even he is not responding.
It is responsibility of Eureka Forbes to keep the stock at its office (Promised during sales, the stock will be available at Raigarh Office). Improper response from sales and service people of Raigah is decreasing my hope and reducing trust in company.
These whole process make me worried about service of my Aquaguard which I bought in Nov 15

Before purchasing the Aquaguard, Eureka Forbes employees were following like street beggars. After installation of machine nobody is bothering about the service of the machine and health issues of customer.

Before purchasing, Eureka Forbes promised to provide 3 free servicing with regular intervals. It is near to completion of 2 years of purchasing but since now not received any service from Eureka after several reminders.
This is very ridiculous service provided by the Eureka Forbes.
This is how the company is pulling money from the customer.

Despite of being under Service Contract, Eureka Forbes has failed totally in providing services. (Service Contract Receipt No:[protected] dtd 16/11/2014 for the service period from 30/11/2014 to 29/11/2016.)
I am complaining since last 3 months, but till date the services are not being provided. 1st complain was lodged on 25th December 2015 ( complain number [protected], follow up activity number [protected] ) after that complaints were lodged couple of times in January & February 2016, for which separate complain number were not provided, stating my complain number is already registered. Every time assurances were given that the technician will visit within 2 days.
After following up for 2 months once again I lodged a complain on 27/02/2016 ( Comp. No : 85883974 for Aqua Guard & Comp. No: 85884331 for Vacuum Cleaner ). I even spoke to Area Manager Mr. Rajesh Shinde ([protected]) on 08/03/2016 and expressed my concern and displeasure on the Services NOT being provided by Eureka Forbes. Mr. Shinde assured me to look into the matter personally and resolve the matter in 2 days. I once again spoke with Mr. Shinde twice on 10/03/2016 and again on 17/03/2016, but unfortunately his assurances to resolve the matter did not yield any results, as nobody has turned up till date to look into the matter and give the due services. After every complain somebody from Eureka Forbes will call up and assure me that the technician will be sent in 24 hrs, but alas!!!
May i request you to kindly take up the matter with the company and do the needful.
My confidence in Eureka Forbes has shattered due to this of treatment being provided to customers like who have been with the company since almost 2 decades.

Thanks & Best Regards
Jagat Gosalia

ID no.[protected]
Date of installation:15 march 2016.
Dr.aquaguard MAGNA RO.
We are not getting pure water.the installation has not been in proper manner.kindly do the needful in this regards.

Hi, last time filters of my aqua gaurd was changed on 28 / 9 /2015 and the person visited today told me that the filters are not working. So, i asked him to replace the damaged filter but he asked me to pay the entire amout. Let me know if the products are under warrenty, why should i pay the amount ?

We have been trying to get our AQUAGUARD RO( model magna HD+ Ro + UV, purchased November 2015) repaired for the past three days but the service centre people have refused to take any action. We have tried calling their service centre so many times but they always say to wait and speak rudely. Complaint no: 86179914
Date: 18march 2016

Hello,

My name is Sunny Kothari, our water purifier is not working from last one month, I have raised issue couple of times but no response.
Mobile no:[protected]

One o[censored]r agent name=santanu das (hcrc).he selling a euroclean wd-& dry vcm cleaner.payment method is 500 booking and due money r cheque.he give me a 1 old aquaguard water purifier send my home and he said that dhl cmpny pick up this at my home.after delivery i give him a cheque to the date on 25/4/2016.i told him cheque deposit on 6th of march nd ur transaction was succes on this week.he call me on 14th march and said that my cheque was differ by bank reason of my signature.and the company send me a mail "(Your Cheque # 897702 for Rs 12990.00 has been dishonoured by your
bank. Kindly arrange to pay cash in lieu of this)" cmpny dnt mention that i wd pay fine, then why shd i pay fine?.after that he told me that i wd paid a fine 250 rs.i told him i would pay only the due amount not fine amnt.after that he threat me and his behavior is very rude.
* old aquaguard its not mine that means he cheated cmpny and also me.old aquaguard prdct code is=BBAQUAGARD000.sales executive PRATIVA DHAR dte=01/4/05
i request u plz u guys strick step against the agent he threat me and also cheated the company.his office adress =1582 rajdanga main road, kasba kolkata107.tel[protected]/34/35.his mbile no.[protected].
my cstmr id=[protected]
i[censored] guys dont step against him i will talk on ur upper level officer.
thank you

Hi There

I am a highly dissatisfied customer writing once again to you. Kindly look into all the history of the calls made by me with your contact center.
Basic compact model was sold to us which is not suitable for water supply at our community. At the time of purchase, I had clearly mentioned to the sales person that we get the Narmada Water along with Bore water and it gets mixed up.

I have used this machine only for couple of months, and on the first service visit itself it was shown that due to high TDS in this area, this machine won’t work for our area. Post that I have contacted local agency person and he said we can’t do anything about it. I do not know the sales person’s name or number anymore. Past so many months I have been calling Eureka Forbes, and explaining the problem again and again. Pls note some of the following complaint numbers which I could jot down from last several months.

Complaint Nos ;[protected], 94691288, 94847070, 94882346

Every times someone calls and asks me to explain the problem, which is awkward as trust company such as your should have a CRM. The person who gets assigned to me doesn’t have any clue on what’s happening on my complaint. The process gets restarted, and I end up having no resolution yet again. All who call me says “madam you won’t get more than Rs1000 for this 2 months used, however I paid Rs10, 000 for the model which probably was not fit for me”.

Water samples was also taken by Mr Vrushank Pareksh (Mobile no: [protected]) on 18th February. Yet no resolution.

Every time I have called your call center, I ended up explaining entire scenario again and again. I am highly fed up and frustrated customer. I had put complaint on facebook and twitter still no resolution has been received.

Today also I have called and asked someone to provide me replacement of the machine. Every time I have called, I have mentioned that I am ready to pay the difference amount for the higher model but pls provide me the replacement.

Contact Name - Mausmi - [protected]

I had raised a fresh installation request#94841576 with Eureka Forbes on 15/03/2016.After repeated followup and escalation for 7 days, the technician turned up today.
However he just fixed the instrument, without testing or explaining the installation checklist.

When I requested him to check the water pressure and perform the Post AG water check, he frantically told that its not required.

Upon my denial to sign on the "Aquaguard installation report" until he completes the installation formalities, he threw the slip on floor and slammed the door and left.


Is this the service you provide Eureka Forbes where your technician misbehave with customer ?

On Aug -2015 we purchased a product called genius ..., it worked very good till 3rd month then problem started with filter, we contacted technician they came changed .., after 15 days same problem then again changed.., then after mostly 20- 25 days a problem started then one of technician came with a brilliant solution and they said in your location this product will not work and water pressure is not so good you have change ..., before we took the product salesperson checked everything and he suggested genius.
when we called the sales person he said i deal with only sales i dont know anything about services. and he also said dont call me again for the issue ...
what a brand eruka Forbes, no one take proper action. we contacted every person in Hyderabad who are staff of eruka Forbes ..., each one had their own story


one said write a letter
one said i busy i'll call in the evening on Feb - 16 till no call
one person blocked our number
and many more are there

(I dont want to mention names here.., )

we called customer care they are busy to solve our problem ...


***** MY Kind Request to all Don't Take Eruke Forbes Products ...
Worst in Customer Services
Worst Products
UN-Skilled Employees

Please refer my annual maintenance service(Diksha care of Gobind :mobile no.-[protected] ; resident of 31/10 Ashok Nagar, 2nd floor, New Delhi 110018). In this connection Mr. Anil Kumar (mobile no.-[protected]) from your company has attended the service on the date 09/03/2016 .After his service our aquagaurd cap started leaking due to which we contacted the same service man again to attend the complaint referred above. But despite of so many reminders he did not even bother to reply .this is really insulting as he is not even responding to so many calls made by us. Kindly do the need full action as early as possible.
Regards,
Gobind

This is to inform you about a Big Cheating Company Eureka Forbes. They sell Water Purifiers however, if you are considering buying a Water Purifier Please consider Service of Water Purifier as an important aspect and don't fall into the trap of Eureka forbes.
These guys
1. Have not serviced my water purifies for last 6 months
2. Give Wrong Complaint Numbers so we cannot escalate
3. The escalation is only few characters so that we cannot explain anything in details and after that it says the complaint number provided is not Valid so can never escalate.
4. You have to always call the technician, who are no good. they do not clean the filter properly, and end up damaging the purifier.

Eureka Forbes is Waste of a Company. Use Indian Brands that way atleast the money we pay stays with some people of india rather than sponsoring external terrorists that Eureka Forbes is doing.

I raised a fresh installation request to Eureka Forbes a week ago.
Despite repeated follow & escalation up they do not provide any technician.
The customer care person never redirects the call to their manager despite request.And to make it worse they provide incorrect number of their manager.

I am completely frustrated and pissed off with the ill-managed customer service of Eureka Forbes.

If this is how they serve the customer, soon you gonna loose more customers and business.

I have purchased Enhance RO+UV Water purifier in Feb 2014 and I was in AMC for last 2 years. The service quality is pathetic least to say. Technicians will never turn up for days though they commit time on daily basis. The last instance is that I have registered a compliant on 12 Mar and today is 19 Mar. No service yet though I am following it up daily. We are buying bottle water daily 5 Ltr for last one week and this water purifier is like a show piece in my kitchen.The saddest part is that water purifier stopped working next after the regular maintenance !!!

I didn't experienced such a inferior quality of service from any other company and this is the first time in my life, I have registering a complaint in a portal.I am so much frustrated this time.

Those who are planning to buy Eureka Forbes water purifier may consider this feedback before buying it.

I have registered complaint on 12-march-2016... From then i daily call their customer care and everytime they tell that technician will visit today but no one has visited since... Also their customer care is not so responsive one has to call multiple times in a day so that some personnel answer the call.. Complaint is for leakage of the product..
Complaint no.86092710

Hello,

We are facing a harrowing time trying to have the aquaguard fixed. We just moved from Hyderabad to Bangalore. During installation, the input coupler broke. Since then, I have called the customer support multiple times and every time they reach my Hyderabad address to attend the problem. Doesn't your database capture transfers and customer information correctly?

The complaint details are as below:

Model: Dr Aquaguard Classic
Customer ID: [protected]
Reinstalled at Blore vide complaint number: [protected]

Current complaint number: 86087238 dated 12 March 2016 and
Reminder complaint number: 86146654 dated 16 March 2016

Problem: During installation, the input coupler is broken

Thanks,
Wg Cdr Rajendra Kumar
H-803, Rohan Vasantha
Marathahalli, Varthur Main Road
Pin: 560037
Phone: [protected]

I have made amc on 12th feb 2016. Carbon filter was supposed to be changed in 2 days after amc. I have made several service requests, but still no one visited for service. Pathetic response from service team. Very bad service. Now i would like to terminate the amc and want my money back. Looking at this i am sure that i will not get any service in future. Feels like cheated. My details are as per following.

Customer number: [protected]

I have complan for my water purifire sins seven days my problam has not shotout yet daily the are saying today the are coming ihave also compain for man who have contract he have no manner to talk with costemer he using bad langauge his name is pradip