Eureka Forbes Complaints & Reviews

I bought Euroclean wet&dry model on 14th January 2016 by your sales representative V.Krishna.He told me with that machine he gave extra 1bag and additional accessories.when he come for demo on Sunday.But he wont came not yet today.I know your company is the most popular one.So kindly send any of your representative with the free gifts.Thanking you.

Product- Dr. Aquagurd Magna HD RO + UV

I bought this product with 16990/- cost on 19/10/2015 and warranty came till 18.10.2016.
I saw the problem, I immediately Informed customer care and registered a complaint no. [protected] on 15.01.2016 threw SMS.. Then Mr. Kishor, Mobile No. [protected]. was came and check the machine, after the checking he says i will came Saturday 16.01.2016 for repairing. But he has not come and not attend to phone. Since 6 days i am following and there is no response from their side. Till todays Eureka Forbes — Uv+ro water purifier is not working.
So please take us seriously..

My Integra-7 is under AMC. The technician came and damaged the inlet and outlet pipe. I immediately called customer care and registered a complaint. In the receipt also i mentioned that the issue is unresolved. Since 4 days i am following and there is no response from their side. What is the use of getting AMC and spending so much amount on the unit of a pathetic company.

Hi Sir,

I bought this product with 16000/- cost on 30/06/2015 and warranty came till 29/06/2015.

Till 1 year it worked properly and after that every 1 or 2 months I facing a problem in water purified and ask the money of 300/- every time visit.

1) As per eurekaphobes while buying the product, informed like there are 2 free services but only 1 free happened, this is also big disappointment for...

I had made a complaint for my aquaguard from 6th jan then mr.mukesh was come and clean the machine, after the cleaning the machine was not working .then i had copmplaint once again then mr.Ritesh was come but he didn't start the machine . Now i had made complaint for my aquaguard my complaint no : 85205575 We are complainting about our machine to call center area manager, agent no one came to give us any service and proper responce so pls take us seriously

We have paid an amount of Rs. 7880 by cheque no. 9302 dated 9/8/2014, post dated to 5/9/2014 towards service contract from 9/9/2014 to 8/9/2016, vide receipt no.[protected], dated 9/8/2014, signed by customer service division of Eureka Forbes ltd. The last check service was done in July 2015. After that, no servicing or renewal of filters have been done by Eureka Forbes, Chennai. We have called up to the "call centers "more than 20 times since September 2015. One call center personnel said that there are 2 ID numbers for our Aqua guard R.O. How are we responsible for that? Two other phone numbers of customer care officials were given. They are [protected] for Mr. Subramani and [protected]. They are not even attending our phone calls. Please look into this matter and arrange to do the necessary servicing immediately as the Aqua guard machine is not working properly at all. We are senior citizens. So, you may comply with our request immediately. Please inquire into this matter thus saving the credibility of Eureka Forbes. Charles Ernest and Vijayakumari Ernest 5/22, North Avenue, Muthamiz Nagar (Kodungaiyur), Chennai 600 118

Myself sujeeth, bought the water purifier two seeks back in urgency since my house water is not clean. At that time they said it will take two days to install.But now everyday am calling and they r not coming.please tame some action to get my installation done from these busy people.my reg no is 94229360

Sir My Eureka forbes vaccuum cleaner was making loud noise. So I raised a request to repair it. One Eureka forbes representative shri Parasu came from Hubli and replaced the motor with new one on[protected] and charged me Rs 3225. On[protected], it was holiday for me so I started cleaning my home using vacuum cleaner. Within 30 minutes, the motor of vacuum cleaner stopped working. Now the vacuum cleaner is not working. I called Parasu and explained the problem. He told motor is under six month warranty and he will come and replace with new one. But he did not come. I raised complaint with Eureka forbes. But they are not responding.

I Had made a complaint for my aquaguard from 24th Dec 2015 but i didn't get any response form eureka Every time we make a new complaint it takes too long for them to resolve..the latest complaint no is [protected] the first complaint was made on 24th Dec 2015 but still my problem not solved..

Since last 25 days we are complaining about our machine to your call center, area manager, local sales person no one came to give us any service or proper response so please take us seriously and give service immediately

Please look into this matter and let me know...

my Contact No. is [protected] and [protected]

Dear Sir, We regret that your service privder available at Bharat Nagar Talab Tiloo, Bhori Jammu - 180002, is not attending the call for the last 10 days irrespective of various reminders as I shifted from Dehradun to Jammu & had to re-instal the Aquaguard at my residence at H.No:55, Durga Nagar, Talab Tiloo, Bohri, Jammu-180002 Despite of the fact that the service contract being valid upto January-2017.I am sure matter will be taken up for the redressal of the grievance. Regards, KULDEEP KUMAR, email id: [protected]@gmail.com H.NO:55, DURGA NAGAR TALAB TALAB TILLOO, BOHRI, JAMMU. TEL[protected], [protected], [protected]

Reference : Customer ID : [protected] Service Contract Receipt No.[protected] dated[protected]. Sir, On[protected], the Service Personnel of the jurisdiction Franchisee, namely K.Neelakandan (Mobile No.[protected]) changed the RO Set and Pump. On completion of the work, when the leakage in the tap was pointed out to him, he told that the spare is not available and that he would promptly replace the same as soon as the same is available. But to my great dismay, in spite of my repeated request, the said Service Personnel, namely K.Neelakandan deliberately failed to replace it. The complaints preferred by me, vide Complaint Nos.87502133 and 84959709 about the deficiency of service have been ignored by the competent authority. Having received a sum of Rs.8270/- towards the Service Contract for the period[protected] to[protected], failure on the part of Eureka Forbes to attend to my complaint, amounts to breach of trust. The deficiency of service has caused much inconvenience to my family. If Eureka Forbes continue to neglect my complaint, I cannot repose my trust on it and I will be constrained to call upon Eureka Forbes to return me the sum of Rs.8270/- deceitfully collected from me toward Annual Maintenance Contract. With regards. WILSON SUNDARARAJ S

Date Of Incident:14/01/2016 Nobody is coming from company side as they promised to solve the issue and provide the solution within a day. Already got the servicing 10 days before 15/01/2016 but stills its not working. Trying to reach customer care already register a complaint with no [protected] still no response from Eureka Forbes. very Disappointed with the service thinking of change the purifier. No i have contacted: +[protected], 2595603, 2595889, 2595421 +(91)-[protected], [protected]

Dear Sir, I am purchase aquaguard Magna filter parches in last 6 month before after that we getting frequently filter was chock so as per service engineer they are installed extra filter but continue getting chock till date more than 10 time service and 15 to 20 time I am calling in customer care but not getting proper response and after complaint at list three time calling then your service engineer attended now I am complaint on dated 11/01/2016 still no one attended, last time also after 5~6 time calling then after 8 days service engineer attended. so do the needful action and replace the system other wise I am cancel the check payment. With regard Vinod S. Dambole Customer ID [protected] mob no. [protected]

Eureka forbes taken a service contract for servicing my aquaguard RO water filter for the perieod of 07/08/2015 to 06/08/2016. However, we requested for service (#[protected] and for past week nobody has turned up yet. Each time we call service center number then they just say we made your request special and will be addressed as soon as possible but that never happens. Please register my complaint.

I had paid Rs 3620/- towards service contract for three years ie fom 16/7/2013 to 15/7/2016. Accordingly there should have been 2 services have been done tillnow, once each on 7/2/14, 22/2/15. . My contract recept no is [protected].Please look at the facts and justice be done. It is unfair practice and the company will lost our goodwill. Rajendra Kmr Thaty

COMPLAINT NO. 85086814. I have complained about the subject around 4.1.16 & requested them for urgent service as water is not getting filtered. Also I am covered under AMC for 2years. In the 1st year no body came for servicing as promised 3 times & now when I require Agency ppl to visit they are so lethargic to send their sales exe. Inspite of few reminders given from time to time.

Water purifier which annual contract vide receipt no 25182076 period[protected] to[protected] done by the co, i lodge complaint in the month of nov. 2015 that it is not working, & after that no satisfactory repair done every time the concerned person says part is not available, now on 08th of january vide complaint no 85154447 regularly & another complaint no85234499 dt.14.01.16 told me the person concerned it will done on priority basis now, but failed to get reply, so i have no option left now to knock the door of the consumer court at the cost of company. Consumer court now decide the same.

My Aquagaurd Duo (R.O) is not working since one month (Customer code-[protected]) even after many complaints to customer care and it is also mention here that the services provided by Eureka Forbes is very poor, very slow and unresolved yet even after more then one month. Action against my first complain on 28th November, 2015 vide complain ID[protected] was not satisfactory/Unresolved and again against complaint registered on 5th Jan 2016 is still unattended. Therefore, it is my warm request that please attend the complaint as soon as possible and try to fix it on your best way to ensure that the Eureka Forbes cares Customer.

I purchased an Air Purifier online. The product was defective and I was given a replacement which was also defective. The company engineer came and inspected the left as he could not identify the problem. I initiated 30 day money back policy and asked for refund in the mid of Dec 2015. It is almost a month now and I have raised 5 tickets and all I hear from the so called CustomerCare is "we have escalated this to backend". Whose backend, I am not sure, as the so called backend has not yet called me during last 30 days and after 5 complaints. Last complaint no is 94257816.

Very bad bad service and irresponsible people who is working this company.. 10 days before purchased water purifier. there is manufacture defect is there!!!.. from 9 days raising complaint. no solution yet people are telling lies and not giving proper response.the indian govt need to put some fine these kind of companies or need to be banned..