Eureka Forbes Complaints & Reviews

We have paid an amount of Rs. 7880 by cheque no. 9302 dated 9/8/2014, post dated to 5/9/2014 towards service contract from 9/9/2014 to 8/9/2016, vide receipt no.[protected], dated 9/8/2014, signed by customer service division of Eureka Forbes ltd. The last check service was done in July 2015. After that, no servicing or renewal of filters have been done by Eureka Forbes, Chennai. We have called up to the "call centers "more than 20 times since September 2015. One call center personnel said that there are 2 ID numbers for our Aqua guard R.O. How are we responsible for that? Two other phone numbers of customer care officials were given. They are [protected] for Mr. Subramani and [protected]. They are not even attending our phone calls. Please look into this matter and arrange to do the necessary servicing immediately as the Aqua guard machine is not working properly at all. We are senior citizens. So, you may comply with our request immediately. Please inquire into this matter thus saving the credibility of Eureka Forbes. Charles Ernest and Vijayakumari Ernest 5/22, North Avenue, Muthamiz Nagar (Kodungaiyur), Chennai 600 118

Myself sujeeth, bought the water purifier two seeks back in urgency since my house water is not clean. At that time they said it will take two days to install.But now everyday am calling and they r not coming.please tame some action to get my installation done from these busy people.my reg no is 94229360

Sir My Eureka forbes vaccuum cleaner was making loud noise. So I raised a request to repair it. One Eureka forbes representative shri Parasu came from Hubli and replaced the motor with new one on[protected] and charged me Rs 3225. On[protected], it was holiday for me so I started cleaning my home using vacuum cleaner. Within 30 minutes, the motor of vacuum cleaner stopped working. Now the vacuum cleaner is not working. I called Parasu and explained the problem. He told motor is under six month warranty and he will come and replace with new one. But he did not come. I raised complaint with Eureka forbes. But they are not responding.

I Had made a complaint for my aquaguard from 24th Dec 2015 but i didn't get any response form eureka Every time we make a new complaint it takes too long for them to resolve..the latest complaint no is [protected] the first complaint was made on 24th Dec 2015 but still my problem not solved..

Since last 25 days we are complaining about our machine to your call center, area manager, local sales person no one came to give us any service or proper response so please take us seriously and give service immediately

Please look into this matter and let me know...

my Contact No. is [protected] and [protected]

Dear Sir, We regret that your service privder available at Bharat Nagar Talab Tiloo, Bhori Jammu - 180002, is not attending the call for the last 10 days irrespective of various reminders as I shifted from Dehradun to Jammu & had to re-instal the Aquaguard at my residence at H.No:55, Durga Nagar, Talab Tiloo, Bohri, Jammu-180002 Despite of the fact that the service contract being valid upto January-2017.I am sure matter will be taken up for the redressal of the grievance. Regards, KULDEEP KUMAR, email id: [protected]@gmail.com H.NO:55, DURGA NAGAR TALAB TALAB TILLOO, BOHRI, JAMMU. TEL[protected], [protected], [protected]

Reference : Customer ID : [protected] Service Contract Receipt No.[protected] dated[protected]. Sir, On[protected], the Service Personnel of the jurisdiction Franchisee, namely K.Neelakandan (Mobile No.[protected]) changed the RO Set and Pump. On completion of the work, when the leakage in the tap was pointed out to him, he told that the spare is not available and that he would promptly replace the same as soon as the same is available. But to my great dismay, in spite of my repeated request, the said Service Personnel, namely K.Neelakandan deliberately failed to replace it. The complaints preferred by me, vide Complaint Nos.87502133 and 84959709 about the deficiency of service have been ignored by the competent authority. Having received a sum of Rs.8270/- towards the Service Contract for the period[protected] to[protected], failure on the part of Eureka Forbes to attend to my complaint, amounts to breach of trust. The deficiency of service has caused much inconvenience to my family. If Eureka Forbes continue to neglect my complaint, I cannot repose my trust on it and I will be constrained to call upon Eureka Forbes to return me the sum of Rs.8270/- deceitfully collected from me toward Annual Maintenance Contract. With regards. WILSON SUNDARARAJ S

Date Of Incident:14/01/2016 Nobody is coming from company side as they promised to solve the issue and provide the solution within a day. Already got the servicing 10 days before 15/01/2016 but stills its not working. Trying to reach customer care already register a complaint with no [protected] still no response from Eureka Forbes. very Disappointed with the service thinking of change the purifier. No i have contacted: +[protected], 2595603, 2595889, 2595421 +(91)-[protected], [protected]

Dear Sir, I am purchase aquaguard Magna filter parches in last 6 month before after that we getting frequently filter was chock so as per service engineer they are installed extra filter but continue getting chock till date more than 10 time service and 15 to 20 time I am calling in customer care but not getting proper response and after complaint at list three time calling then your service engineer attended now I am complaint on dated 11/01/2016 still no one attended, last time also after 5~6 time calling then after 8 days service engineer attended. so do the needful action and replace the system other wise I am cancel the check payment. With regard Vinod S. Dambole Customer ID [protected] mob no. [protected]

Eureka forbes taken a service contract for servicing my aquaguard RO water filter for the perieod of 07/08/2015 to 06/08/2016. However, we requested for service (#[protected] and for past week nobody has turned up yet. Each time we call service center number then they just say we made your request special and will be addressed as soon as possible but that never happens. Please register my complaint.

I had paid Rs 3620/- towards service contract for three years ie fom 16/7/2013 to 15/7/2016. Accordingly there should have been 2 services have been done tillnow, once each on 7/2/14, 22/2/15. . My contract recept no is [protected].Please look at the facts and justice be done. It is unfair practice and the company will lost our goodwill. Rajendra Kmr Thaty

COMPLAINT NO. 85086814. I have complained about the subject around 4.1.16 & requested them for urgent service as water is not getting filtered. Also I am covered under AMC for 2years. In the 1st year no body came for servicing as promised 3 times & now when I require Agency ppl to visit they are so lethargic to send their sales exe. Inspite of few reminders given from time to time.

Water purifier which annual contract vide receipt no 25182076 period[protected] to[protected] done by the co, i lodge complaint in the month of nov. 2015 that it is not working, & after that no satisfactory repair done every time the concerned person says part is not available, now on 08th of january vide complaint no 85154447 regularly & another complaint no85234499 dt.14.01.16 told me the person concerned it will done on priority basis now, but failed to get reply, so i have no option left now to knock the door of the consumer court at the cost of company. Consumer court now decide the same.

My Aquagaurd Duo (R.O) is not working since one month (Customer code-[protected]) even after many complaints to customer care and it is also mention here that the services provided by Eureka Forbes is very poor, very slow and unresolved yet even after more then one month. Action against my first complain on 28th November, 2015 vide complain ID[protected] was not satisfactory/Unresolved and again against complaint registered on 5th Jan 2016 is still unattended. Therefore, it is my warm request that please attend the complaint as soon as possible and try to fix it on your best way to ensure that the Eureka Forbes cares Customer.

I purchased an Air Purifier online. The product was defective and I was given a replacement which was also defective. The company engineer came and inspected the left as he could not identify the problem. I initiated 30 day money back policy and asked for refund in the mid of Dec 2015. It is almost a month now and I have raised 5 tickets and all I hear from the so called CustomerCare is "we have escalated this to backend". Whose backend, I am not sure, as the so called backend has not yet called me during last 30 days and after 5 complaints. Last complaint no is 94257816.

Very bad bad service and irresponsible people who is working this company.. 10 days before purchased water purifier. there is manufacture defect is there!!!.. from 9 days raising complaint. no solution yet people are telling lies and not giving proper response.the indian govt need to put some fine these kind of companies or need to be banned..

Hi, I have purchased Dr. Aquaguard Magna RO+UV on 5th July 2015 and received the product on 17th July 2015. The product installed on 19th July 2015 and On 30th July 2015, the machine stops working. After that on 31st July 2015 a complain is registered for it. The complain no is 82759521. One of the technician visited for the service and found that the PCB needs to be replaced. He said he will replace the PCB but since the product is new so i requested for product replacement as company policy as " 30 Days Money Back Guarantee, in case the product is not good." "under the refund & Replacement section following thing written. We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment on eurekaforbes.com. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund." Hence, i have submitted a replacement request to customer care executive with the complain number is 92506625 on 1st or 2nd Aug. I continuously follow up nearly 2 months and have made more than 300 calls, but did not receive any product replacement. Fortunately, the product started, after rubbing and tweek the sensor, but we saw error at least twice in a month but it went out after one or two reboot. so after got frustated i leaved them to call. Today when i call customer service, they said they have closed without providing me any input. This 3rd Jan the RO machine stop working and i register a new complain on 4th jan with 85095902, this time engineer replacred the PCB and then also it had not started so he said the problem with UV lamp and it needs to be replaced, so we are still waiting for the new UV lamp from last 10 days. May i know, is this the service Eureka forbes offer? Is this the way how a customer is treated?

Hi, My name is Dinesh Kumar Jain R/o 27/116, St. no. 6, Vishwas Nagar, Delhi-110032. I had purchased an air purifier from Eureka forbes on[protected]. Since then the product hasn't been working. I had complained with the company and was given a complaint number 94116880 but nothing happened. Later I registered one more complaint and again was given another complaint number from their customer service which is #001033 but again nothing happened, no one came or called. I sincerely request everyone to stop buying goods from such a corrupt company as they are only interested in selling products but they don't believe in giving service to the customers. The product details are: Aeroguard air purifier with action customer id: [protected] order id: [protected]

I had purchased the water purifier paying the full amount through online: http://www.eurekaforbes.com/Product/Water-Purifiers/DrAquaguard/RO-UV/Dr-Aquagua...⇄ There was a free gift offered for all the product which is above Rs. 7990 "VALID ONLY ON FULL ONLINE PAYMENT MADE ONLY ON THIS WEBSITE " I paid Rs. 17490 for the Dr Aquaguard water purifier on 11-Nov-2015. The product itself was delivered one month late. Even after two months, the promised free gift is yet to be delivered. I had raised a complaint with their customer service (Complaint no:[protected] about a month back and there is no response on that too even after repeated follow ups from my side.

Dear Sir I have purchased a product online. My customer ID is [protected]. But I didnt received the Original invoice of the product. I purchase the product from its website. I have already registered a complained for the same my complained no is 94235439. This kind of service is not expected from a reputed company like Eurekaforbes. I request you to please provide the Invoice for my future reference I just want to request you to solve the issue asap at your end. just to keep the trust on your Eurekaforbes.

UV purifier was not working for past two months. Frequent complaints to the customer care has provided no solution. There are no visits from the Technician to site. The way the issue is handled is not at all satisfactory. Whenever we call the customer care they promise to take actions but no action is taken. The service is really bad and company is misleading the customers. I was told that they provide service in my area but later they say that they cant provide service. I have lost a track of the number of complaints ?I have registered for the issue. Not happy with service at all.